Guild Wars 2

This is a windows error, it’s possible to be related to your memory. You do only have 2 gb and on other threads, we’re establishing issues with 32bit operating systems.

It’s also possible that it is caused by a corrupted .dat file. You could try to run a client repair next (easy fix if it is the problem). Your post above did not state if you tried this or not.

If this doesn’t fix it, could you post a game advisor report?

http://us.ncsoft.com/gameadvisor

You’ll want to attach the .txt file using more posting & formatting options below.

Always possible, but worth keeping an eye on.

Do you always keep LOD distance on medium?

Also, sometimes it takes awhile after switching settings to load its effect fully.

Chana, you realise that one of the most common causes of low FPS is overheating, right?

I also did not skip over crucial parts (fans cleaned regularly, etc), I just repeated them for the 2nd post as a good reminder and posted something he could use to monitor his CPU as well.

No one else is missing anything, if a game is taxing a system more, that system WILL generate more heat. Now if the system can’t keep up with that due to poor ventilation, dust accumulation, faulty or failing hardware (could be PSU, fans, vid cards, etc), there IS a problem with the system, not the game or program causing the extra load.

As stated, they are designed to function at full load.

Have you tried the steps listed above?

Just trying to help and glad I am able to.

Depends on the system. But please post back and let me know how you go!

I hope you can continue to enjoy the game

Yeah, I know what you mean, I get this sometimes as a bug on cloth armor. Usually it takes a few rounds of travelling to make it go away (way pointing/zoning) or I restart the client.

But if it’s not going away, this could be a bug, however, I just tested it and I cannot get it to occur.

I’m on the Mac client, all medium settings except animation & post-processing are high, fxaa is on, terrain & sky is on, render sampling native. I have best texture filtering, depth blur, & effect LOD enabled. I’ve just played with all settings and I could not get this effect to happen at all. This might be a bug.

Did you try the local.dat file?

Another iMac!

Did you try any of the steps linked above?

Also, try lowering your game resolution or settings (not sure what you’re set at).

Do you have LOD option enabled?

Oh! Yay! Hopefully something I did helped… If it was a fluke that it wasn’t working… Then hopefully it doesn’t happen again!

Post back if any further issues.

Another great post explaining things.

Oh bizarre! They deleted it? Submit another!!!

https://forum-en.gw2archive.eu/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957

However, fatal disk error… Hmmm, have you tried running check disk? (I believe you right click on your hard drive and go to properties, there should be an option in there for it)

~sorry, I’m a Mac user now and try to avoid my windows partition at all costs~

Also, could you post back with your complete system specs including OS version and how many bits.

Otherwise, a repair of the client sometimes helps kick it in the chops, but these things an let us know how you go.

Nope!

But whatever, you uninstalled so it’s now irrelevant.

Not everyone is having issues, I’m not and many others aren’t either. Some are.

But it’s cool… No one else needs to waste time here now, so good luck.

Yeah, that’s going around it seems, even I have the longer loading times, but I’m just waiting it out, they usually get a little better for me as the population subsides.

I think I had waited over a minute yesterday for a loading screen, maybe 2… But I know peeps with better comps than I get much better loading times, so I just expect it with new content… This every 2 weeks thing is going to be killer lol.

For your graphics, maybe try deleting your local.dat file (my documents/guild wars 2) then reload the game. It WILL reset your settings again, but might give your system a fresh load.

Some have said restarting the comp has improved performance.

Lastly, keep tabs on your CPU & GPU temps. If you don’t ave one already, this is a nice piece of free software for monitoring that and other bits:

http://www.cpuid.com/softwares/hwmonitor.html

Post back if you have any other issues.

It’s possible.

To repair, create a new shortcut for gw2.exe, right click on this shortcut, go to properties. Find the target/path for the shortcut to use. Add " -repair" excluding the quotes but including the space so your new shortcut target will end like this:

…GW2.exe" -repair

Then click ok. Run the shortcut and let it do its thing.

For vid card drivers, try here:

http://www.geforce.com/drivers

Post back if that worked at all.

I agree with your post Solar. You try to explain those things but people would rather blame a game (easy) than figure out what is going wrong on their system (hard). I believe I posted a lighter version of what you just wrote on another thread, but with so many peeps flooding the forums with the same issues and never searching or skimming through the first 3 pages, they never see it, so I get tired of trying to post the same thing over and over. I’m just trying to help, but many choose to not agree or ignore.

I think your post sums it up quite well!

FYI, I play on a …. Mac laptop… I know this is stressing my system, but I also keep it well maintained and know my limitations and monitor my temps and such. I haven’t had any issues with this patch… Other than the " why the kitty does this look so ugly?!?!? Oh, they reset my settings." Issue just after update.

Kahzi, I don’t run a high end machine, I’m content when I run ~30fps or greater consistently. I also play on the Mac client and a laptop so I get a strike or that lol (all in all, it runs fairly well for a cider wrapper). I typically get ~14-23 in LA. If I can run as well as LA in a place with just as much population or more, then I’d say I’m not having any significant issues. I play on mostly medium settings, so my performance is as expected on my system.

As comparison, I do have a bootcamp partition with win 7-64bit and I did have better fps and prettier graphics, so I know what I am missing. I also have a higher end pc available, but I haven’t tested it with the newest content.

Have you tried running a repair? Are your vid card drivers up to date?

Is this a 32bit windows?

Curious, if you are running an MBP, is this the 13 or 15 inch? (Asking because of graphics card)

Also, here is the troubleshooting list, you may need step 5 if 1-4 haven’t worked.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Turn on best texture filtering!

I had this too for the first time yesterday (after my in-game settings were reset to absolute min).

I think the guardian bit is intended. It was stated in the patch notes that certain skills were made more easily identifiable, including heals.

Make sure you are running the game as administrator. Verify your antivirus/firewall permissions.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

On the link, click on code 58:xx… And try that as well.

Post your complete system specs and give us more details. Is this a brand new install? Has it run on this computer before? What actually happens when you open the game? Did it even install well?

We might be able to help if we have these details.

Run check disk on your hard drive, it may be starting to fail.

Let us know how this goes, then we’ll see if we need to look at anything else next.

However, you are right above min specs, so it could be a couple different things.

Any new updates? If so, post your updated log with the new crashes.

Oh weird! The windows key caused that?

Then I guess the quick fix is not to use that to minimise ;p

Glad you found your problem! 32bit windows seems to be the main culprit for most of the out of memory errors people are experiencing. Good luck!

Double check your antivirus/firewall softwares, maybe even temporarily disable them and test. Also, check your modem/router, sometimes they have firewalls enabled by default.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

This tells you the ports that need to be opened for gw2 to function properly.

Could you try this:

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

This has a list of error codes and some solutions to try for them.

Try these options, some people are now being triggered by their antivirus and firewalls since the update.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

Worth testing anyway.

Have you double checked your in-game settings? I know mine were knocked right down to nothing when I logged in. Maybe your shades or shadows are lower or if you typically use best texture filtering, that may be disabled too.

Please post back if you can.

I’m guessing some of the pavilion’s lower frame rate is due to the sheer number of people in the zone, plus many of the “zones” have their own lighting & effects that need rendering, even a layer of water just beneath.

Also, this patch changed the in-game graphics settings everyone had saved, so it’s possible (if you haven’t checked it) that something may be turned on or up.

Some people have said restarting their computer helped.

In my experience, I noticed that the memory gw2 uses has increased by more than .25 gb, it’s possible they also tweaked some of the GPU handling. (Possibly by having the GPU handle some render that the CPU was previously handling) If that’s the case, this will cause more usage and heat from your GPU. Heat is one of the top causes of fps dips.

It’s never a bad idea to peek into your system and clean fans and heat sinks and evict dust bunnies. But do monitor your temps. This is a great app for it, it also shows other useful info to help diagnose other problems:

http://www.cpuid.com/softwares/hwmonitor.html

Also, are you guys enabling the new LOD setting?

~~~just wanted to post a side note here, I run on a Mac laptop and once I re-tweaked my graphics settings, I’m back to normal fps and I average between 15-25 fps in the pavilion. I do, however, dip insanely low while running up the narrow glass catwalk ramp leading to the gauntlet ringmasters, but come on, this is between zones that need rendering and arena domes that also need rendering… So it’s expected. Just wanted to say that not everyone is having these issues. So maybe it will get better.

You are playing on a computer, aren’t you? What are your specs? What OS are you on and how many bits? These are useful things! I wouldn’t be surprised if this thread was closed.

Don’t forget that within the new crown pavilion there is A LOT going on! There are a ton of people zerging about, a lot of different lighting and a variety of effects (smoke, wind/steam, water, etc from the environment).

This is going to cause some issues for some people.

However, there seems to be some memory tweaks that anet implemented, it’s possible that they are trying to shift some of the CPU load that we previously experienced to the GPU and now it’s taxing that too.

Making sure your fans, heat sinks, and dust bunny residents are evicted could help, but there could be other underlying issues for overheating (not enough cooling/ventilation, fans that aren’t running as efficiently, insufficient power, etc). Laptops in particular are compounded by any of those issues.

Just keep an open mind when troubleshooting issues like this. These hardwares are designed to run under load, but if they aren’t maintained or have aged significantly (3 years isn’t a new vid card for example) or have seen excessive use, they may not be up to par. And gw2 is a strange beast that has an interesting way of finding hardware that’s read to quit or so and draws that out. That’s what happens with a game that is as resource intensive (taxing) as gw2.

Spalliero, it seems you have 8gb installed, but because of your 32bit OS, you’re only getting about 3.5gb to use.

With any luck, this tweak may get fixed, but who knows if this was actually intended, but this could be gw2 still finding its niche.

Post something useful to help them figure it out!

Yeah, I’m having this issue as well. I’m playing on a necro and it has made this near impossible because you have to run up to dps it, but by then it pulls you and you never have time to get the orbs to throw at her.

Yes, I can confirm this. I filed an in-game bug report.

I’m on the Mac client, but I’m sure this has to be happening on the pc too.

You may need to check your event viewer and see if any events correspond with your shutdowns.

70c is fairly close to overheating, you may want to open your system up and give it a thorough cleaning and possible dust bunny eviction. Pay extra attention to the fans and heat sinks. Thermal paste may need to be re-applied.

http://www.cpuid.com/softwares/hwmonitor.html

This is a great monitoring program that could help troubleshoot other possible issues. You can post a screenshot of that while running gw2 for 10 minutes. (Use more posting & formatting options below)

Try this:

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

It details the ports gw2 requires, you guys may need to make some tweaks on our modem/routers. As a note, I use QoS rather than port forwarding.

So guys, it’s apparent anet made some tweaks or “optimisations” with this patch. It’s obviously more memory intensive, so it’s possible they are trying to distribute the load a little more evenly between the CPU & GPU. I personally did not verify CPU usage while running the client today, nor did I test my temps, but my client was running fine after I fixed my settings post-patch. I could be absolutely wrong too.

Also remember, there are A LOT of people playing this patch and A TON of things going on within the pavilion with a huge amount of effects in one instance with that many people, it’s going to be a tad sluggish.

Btw, do any of you have the LOD setting enabled?

Glad you found one issue, we may be able to work with the next if mem comes back clean.

Check you in-game settings Legacy, most peeps graphics settings were modified by this patch. Also, check my post above.

If you don’t have temp monitoring software, this one is awesome, post a screen of it if you want for us to look at. This one is awesome for troubleshooting several issues:

http://www.cpuid.com/softwares/hwmonitor.html

Oh we’ll, maybe I’m remembering it differently, my bad. (Currently running on Mac)

Has alt+tab worked at all?

You might want to consider that your memory is faulty. You can try to run a diagnostic on it, but since you have enough, if you are running 2 – 4 gb sticks, take one out and test the game, then swap. See if you still get this crash.

I know you just built it, but it’s worth looking into.

See how you go and post back.

First off, if that’s the case, we need to monitor your GPU and CPU temps. Overheating (even if not excessive) can decrease fps like it’s nobody’s business! Is this 4-6 degrees F or C, please clarify? This is especially important on a laptop. Post both temps after running the game for 10 minutes.

2nd, try deleting your local.dat file (my documents/guild wars 2), then reload the game. This will reset all of your saved settings.

Also, could you post what CPU, ram, and OS?

Don’t minimise?

But seriously, have you tried alt+tabbing to it? Or selecting the game through task manager?

You can try running a repair on the client.

You could also try changing the language in the top right corner to French or German (not Spanish) and see if it actually completes. You can change it back after.

If those don’t help, there may be something conflicting on your end or you may need to file a ticket.

Hi Nami, that is correct, you need a 64 bit windows to actually use that 32gb, if you look at your crash log, it shows this:

Physical: 820mb/3548mb

That is roughly 3.5 gb. So if you guys get a 64bit windows, that should remedy this problem for the most part… Unless there are other, unknown issues.

As I mentioned, the game seems to be using significantly more memory, but after running it for roughly 8 hours (play and idle), I never exceeded 2.25 gb of usage. I don’t think there is a memory leak, but it does seem like a new “optimisation” that they are trying out. Unfortunately, this renders a 32 bit OS obsolete at this point. But in this day and age, 3.5 gb of ram is fairly lacking anyway.

Unfortunately, I don’t really have suggestions other than the 2 bits above and try lowering your graphics settings WAY down, maybe even dip the resolution also.

Please post back if you have any further questions or if you have any improvements with any of the 3 suggestions I’ve left.

Nope, you can do that!!!

Hey guys! It really sucks that we’ve got this issue back again. I am personally not getting this ~knock on wood~ but I’ve seen others with similar issues that occur right along with this. The last time it was associated with the culling fix in WvW. I’m thinking it is bugged again with the new LOD setting.

Can you guys post a few things for me:

-system type and specs (I see some have and so far, iMac is in trouble)
-possibly a screen of in game graphics settings plus if you have LOD enabled (new setting tick box)
-what you were doing or location when then crashes occur (ie running around the crown pavilion, hitting a Zerg in WvW)

In the mean time… Please try these steps start at 1 and follow through to the end (even if you already deleted the gw2folder contents, try again please).

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

This most likely wont fix the issue, but at least it gives Luis and the devs something to work with and know what doesn’t.

Please post back with the above info and if any of the steps listed helped you.

We’ll get this sorted!