Guild Wars 2

He’s going to get me a screen of his settings when he gets in front of his computer in a bit. I’ll post it once I get it.

You may get reasonable performance lowering your resolution to the setting just below the one you are using in the image above. Sorry, my hubs has the MBPr and he is not currently home for me to get the exact #; he plays on an external monitor too at times, but always has ~60fps, never less than ~45fps in cities, medium~high settings.

If you find the tp text gets ugly and near unreadable, turn best texture filtering on and it will clear it right up.

The setting you are referring to is the new tick box below graphics settings called “enable LOD.” However, the 3rd update in the series of patches set this to be on by default.

You didn’t note if you tried to delete the local.dat file (my documents/guild wars 2).

Also, try restarting your modem/router.

Confirmed seeing these on phantasms in pve. I observed this from another Mesmer during the Bazaar of the 4 winds, she was the only person with this effect.

Looking forward to hearing an update on this.

Strange that it would have that effect.

Is this still occurring?

Which error code is it giving you?

Also, try running check disk on your hard drive.

File a ticket! Save yourself the trouble of being reported/banned first!

As an FYI:

Without the program to force graphic card use, you can go under your energy saver settings and untick the box for “use graphics switching.” Do this for both when plugged in and running on battery.

Although it is odd that you are having fps degradation based on battery charge.

I noticed this effect on a greatsword Mesmer during the bazaar of the 4 winds. It was the only time I have seen it and it was only on this one character. As far as I could tell, she was wearing the T3 human cultural armour, but these giants squares were so obtrusive, I couldn’t see much else. At times I could see a face appearing on the strange cubes, but this was nearly impossible to screenshot. The cubes acted like refractive prisms. Her clones/phantasms had them too.

I have not seen them since on any other character. I have the Radiant gloves on one of my characters and I’ve never once seen this happen on her.

Odd bug!

Are you still having this issue?

Have you tried playing after disabling one of your vid cards?

Any other issues? Does your windows event viewer log anything prior to this crash?

Please try all steps listed here first and see how you go,

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Post back. Good luck!

When it does this, does it stick like that? Can you adjust the camera?

Have you tried pram/smc reset?

Use #5 of the troubleshooting steps from the link below:

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

(Lol if you start a line with “#5” it starts that line indented with 1.)

Try these starting from 1, I know you deleted the folder already, but sometimes in combination it could help.

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

Verify if your firewall is on/active, test with it disabled if it is on.

Restart modem/router. Restart comp.

As a thought… I had this issue a few weeks back (before cut throat politics sometime, so maybe more) and my fix was essentially this:

Restart client about 10 times, then restart comp, restart client once or twice more… Bingo!

That was my lazy fix because I didn’t want to delete the folder and re-enter my password lol. I ended up doing it later for another issue and haven’t had any issues since.

Hope this helps, post back please

Glad you have the latest drivers now, but they don’t typically cause the issue you are having.

Typically, this issue is caused by inadequate power supply, faulty hardware, or overheating.

I can’t seem to find your power supply unit listed above, for your vid card, it recommends a min 450w. I couldn’t find much on your system, but if you added anything to it or upgraded or overclocked, you may be suffering from inadequate power.

Is your CPU overclocked at all?

Maybe run a memtest.

Or try updating your bios.

Post back with any further updates.

Are you able to turn on best texture filtering?

Verify that your anti aliasing and 3d settings are application controlled using your video card control software.

Post back if any of that works or not, then we’ll try something else if needed.

If you have any further issues or errors, post back.

Tell us about your system specs, OS, and what errors you’re getting.

Could you post your complete system specs including OS and power supply unit?

Also, do you have software to check/monitor your CPU and GPU temps?

This is just to start.

Could you post your system specs including OS version and what graphics settings you are using in-game?

Can your friend try connecting directly to the modem with a cable? (Rule out wifi problems first)

Here are some troubleshooting steps recommended by anet, be certain to click the lag/latency text to see more.

https://en.support.guildwars2.com/app/answers/detail/a_id/9245/kw/Lag

Update drivers and direct x? Play with video card control software?

That’s all I can suggest without knowing more.

Odd, not sure if this will help, but could you try it and post back to let me know.

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

(This works for a bunch of other tp bugs, really want to know if it will help here)

This is a weird bug that has been happening since launch, even if you touch something in you inventory… It’s a bummer sometimes, especially if you forget.

Ashley posted this today, it may even help mentalmicky to an extent since it might give him something to look into:

““*—> Crash <—*
Out of Memory: arena=Environment, cat=Prop Packfile, allocBytes=10396684, arenaBytes=71425224, fallbackBytes=62304, align=0 , "

This may also be tied to that green/blue issue that you’re seeing in game, but as far as I can tell this has usually been an issue with a failing graphics card.

For the crash issue – there may be some workarounds that have worked with other players. One solution presented by players being affected by this is to change the “Maximum pre-rendered frames” in the Nvidia control panel. To do this:

1. Right-click on your desktop and select “Nvidia Control Panel.”

2. Select "Manage 3D Settings.

3. Scroll down until you find “Maximum pre-rendered frames” and change it from “Use the 3D application settings” to “1.”

Once completed, click “Apply” to save your changes and try Guild Wars 2 again.

Aside from this, the only other thing that may resolve these crash issues for you would be to upgrade to a 64-bit operating system."

Found this for you, hopefully it helps you resolve this:

Error Code 42 x x x x
(example – 42:0:9001:3858:101)

“The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com.”

If you are running security software such as Norton, AVAST, AVG, or McAfee, please try temporarily disabling the software. If this does not work, you might also try adjusting the ‘security’ setting within the firewall settings. Lowering this setting to ‘medium’ or ‘low’ will often clear up connection issues.

In the event that adjusting the security settings does not resolve the issue, please try temporarily uninstalling the security software completely. If this does resolve the issue, please contact the software manufacturer for instructions on how to configure it correctly if you wish to reinstall it.

In addition, Guild Wars 2 requires TCP ports 80, 443, 6112 and port 6600 be fully unrestricted and accessible, both inbound and outbound. For further information about opening ports or port forwarding, you can visit the following website: http://www.portforward.com Please note, this site is not affiliated with or supported by NCSOFT or ArenaNet.

If you are connecting to Guild Wars 2 while on a campus, military, or business network, please check with your network’s administrator to verify that these ports are fully opened and unrestricted. If you are on a home Local Area Network (LAN), you will want to make sure that your network’s hardware is properly configured.

Ashley, is this any indication of the future of gw2? Are we going to be getting a set of recommended system specs soon?

(Glad to see you guys do have something recommended to fix this)

Try running check disk then a repair afterwards, Ashley responded to a similar post today with that suggestion.

This is going to sound odd, have you tried loading gw2 through steam?

Another player mentioned this helped him.

Will do some thinking on the issue that you just posted and try to think if there is a connection, or maybe someone else will have some thoughts.

Thank you for continuing to update.

First things first, you are using 32bit windows (somehow, I missed looking at your crash log, my apologies, just checked it now), this is probably you’re problem.

There is just not enough memory to run the game there after this latest patch. 32bit windows can only recognise up to 3.25~3.5gb of ram plus it needs a sizable chunk for itself.

I can post an option other with 32bit are trying, but because your system is only using 3gb of ram, this may or may not help you, but you can try it. (I’ll edit the end of this post with it).

While running gw2, try closing all extraneous program, even those in the background. The easiest way is to do this is to run msconfig, disable all startup programs, restart comp, test gw2. You can re-enable by repeating these steps and restarting. This may or may not help in the end.

"
Okay, try this (quoted from another user):
"
Those of you on 32 bit operating systems can try adding the 3 gig memory switch. I don’t know if this works on Windows 7, but it will on XP and Vista. I have no way of knowing if this will solve your GW2 ‘out of memory’ issues, but it [theoretically] will.:

http://www.vfxpedia.com/index.php?title=FAQ/3GB_Switch

Edit: Ignore the stuff about “DFX+/Fusion cache limit” it has nothing to do with GW2.
"

Hey Tot, if you’re dealing with support, then perhaps you might want to continue with that since you don’t seem to be reading posts here thoroughly, no one here will be able to help you if you are answering to other people’s support rather than responding to what was asked of you. But it’s cool. Feel free to post what fix support finds for you to hopefully help others.

Well, there we go! Glad to hear

If this isn’t help:

https://forum-en.gw2archive.eu/forum/support/mac/Basic-Mac-Beta-Client-Troubleshooting/first#post2480238

And this didn’t help:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

You may be having a connection issue somewhere.

Make sure to test by disabling antivirus/firewalls, even on modem/router.

This would probably be better on the Mac forum since we get slightly different issues than pc.

Post back when you can with system type, complete specs, and OS, plus how you are connected to the Internet (wired/wireless) and type of Internet (private/public).

Test this out:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

On Mac this may introduce an easily fixable gamma bug, but windows does not.

Few bits to try.

Update drivers, check CPU/GPU temps, update direct x if it is not already, delete local.dat.

Login to router, check settings.

You need the router’s IP address and it’s password. Find security feature or firewall or whatever your router uses depending on brand, have a play with the options, but don’t just change stuff randomly, you could really break things. Look up the manual for your router.

Don’t post those bits here though lol. (Sometimes it’s wise to state the obvious)

Running as admin? Disabled all antivirus/firewalls?

Try restarting your modem/router.

If you’re on a public/university type connection, contact your system admins, they may have changed settings or could be locking ports (ISPs can do this too).

Post your crash log, it’s called arenanet.log (my documents/guild wars 2), export as .txt, attach using more posting & formatting options below.

Post complete system specs just in case lol. Hopefully, we can get to the bottom of the crash.

Btw, sometimes temporarily guesting on another server allows access to a “stuck” character.

Run as administrator. And always allow access for gw2. Some say UAC causes problems, try installing outside of Program files… Example c:/games/guild wars 2

Post if that helps.

Violet, your issue is different that the OPs, I think you need to view other threads about blue green textures and the recent game crashes and post there or try steps listed around on this thread or the others, there are several in the first 3 pages of this tech support forum.

Sodiums, play a bit more with your catalyst settings including the 3d ones.

Or maybe test turning shaders down a notch or vsync.

Yeah, there just aren’t enough US servers!

I’m definitely seeing some connection issues, 2 local nodes on your route aren’t playing nice. And you were unable to establish connection with a couple auth servers.

I’m noticing you have some antivirus and other bits running, after the initial queen’s jubilee patch several others reported that the game was triggering antivirus software again and others report that it happens with each new build.

You can try to disable it temporarily and test.

Or better yet, run msconfig, disable all startup programs, restart comp, test gw2 extensively. If no connection issues, then it’s time to narrow down the culprit(s). You can easily re-enable all by repeating the steps, remember to restart.

If this doesn’t help, please review the error codes link I posted above and have a play with the error code 58 stuff or check your router for the ports listed on code 7, make sure they are unrestricted.

You may need to contact your ISP to make sure they didn’t suddenly start blocking ports.

If none of this works, send this game advisor report in with your ticket, they may understand what is happening… Or maybe the winsock reset would help, but I can’t be 100% certain. Usually Ashley knows when to recommend that and how to do it.

A good rule of thumb on 32bit OS, if you know an app is memory/resource intensive, don’t tempt fate by running a lot of extraneous programs, web browsers included (also hoggish lol).

It sucks! But these are just the limitations of having so little ram available.

Tot, still need more info, please re-read my post above. (If running 2 cards, try disabling one)

Solomod, have you tried the latest vid card drivers (320.49) or were these (314.22) just the most stable for you? Are you running any overclocking, if so, set back to factory settings and test. Have you considered testing your ram for failing hardware? If none of this works, have you tried running msconfig, disabling all startup programs, restart comp, test game? If no crashes, it’s time to figure out what app/program is conflicting. You can re-enable later using msconfig again, re-enabling, restarting.

Sometimes a game advisor report helps.

http://us.ncsoft.com/gameadvisor

Yousux, it is under my documents/guild wars 2.

Ixion, did msconfig help?

Neyturu, post system spec including OS version and a crash log exported as .txt. Arenanet.log under my documents/guild wars 2)

Could you post your actual system specs plus OS version?

It might be beneficial to try running msconfig, disable all startup programs, restart comp, test gw2. If it succeeds, it’s time to figure out what program(s) is/are conflicting with gw2. You can re-enable them after depending on your findings. Remember to restart.