Guild Wars 2

Support.guildwars2.com

Then “ask a question”

For the download stopping at 1 file, Anet recommends waiting 10-20 minutes for the alternate downloader to kick in, but some have experienced much longer waits (overnight plus a few hours on the extreme). You could also try changing the language in the top right corner to French or German (not Spanish), wait for download to finish, then change back.

The rest of you may want to check your firewall/antivirus settings or try temporarily disabling them, plus make sure you are running as administrator.

There are many threads on these issues, poke through some pages.

Gw2 is a very intense game and you can hardly compare it to any of those games listed.

With your specs (both peeps), you should NOT be running the game at max. If you are running a 32 bit windows version, you should definitely make sure there are no extraneous programs running in the background. (gw2 uses almost half of your available memory by default, sometimes more… Plus your os uses over .5gb sometimes)

Also, if you are crashing a lot, you should be posting an exported .txt file of your crash reports (or arenanet.log file under my documents/guild wars 2), you can attach it using more posting & formatting options below.

Are you running as admin? (I know, silly question)

Have you run and installed all of your windows updates? (even the optionl ones)

You can try running a repair of the client also.

Patience my friend, it’s a virtue. Even support staff gets days off, be glad some are trying to help you anyway.

Yes, you are on the are minimum side of things and your processor is a little slack, but with any luck, you may be able to run the game, hopefully.

As for your issue, another mini user was having the same problem, but he never followed up to confirm if this was ever fixed or not:

https://forum-en.gw2archive.eu/forum/support/mac/Client-Graphics-Displaced/first#post2386430

You can try some of the fixes recommended to him, but they may not help you either.

There may be some odd setting in your preferences causing this, but really, I don’t know. You may also want to verify your monitor and settings in your preferences as well.

Maybe now that we have our Mac dedicated techie, Luis, he might be able to shed some light here also.

Also ram is important.

However, I can say there is a slight stutter on the trading post when opened sometimes, kind of like when you open the world map… There is a bit of delay between opening the map and it actually loading and clearing up.

You can try clearing your gw2 cache files, but you may not see significant improvement.

Of course, if anyone else has any suggestions or thoughts.

I wonder if that had to do with the whole group guesting on another server.

Or maybe it’s associated with “environmental” structures? (I.e. doors, dredge turrets, etc)

Post system specs.

Memtest?

Or try running the game with only one stick of ram (if using two 4gb sticks), then swap and run again?

Just a suggestion.

Silver, have you tried a repair yet?

Skallagrim, could you post one of your crash reports please? You can export you arenanet.log file as a .txt and attach it using more posting & formatting options below.

Nice to see another fixed issue.

Thanks for posting that, sometimes people aren’t too keen on the idea of a failing piece of hardware, especially a major component like the motherboard, but this shows failing hardware are just as likely to cause random crashes as a game they would blame for these issues. (if not more so)

My hubs MBPr runs an nvidia card, but it runs gw2 so beautifully, we’ve never even looked for drivers.

Honestly, I’d stick with the osx drivers that apple supplies… I don’t trust nvidia so much lol.

Okay, someone confirm this… Did I just see normal hawks?!?!?!

I saw Chunk earlier and thought I saw him without great beams of light, but he died too quickly to confirm. However, I am currently standing in Plains of Ashford face to face with a pretty little hawk that isn’t flashing me every time he flaps.

If so… That is AWESOME! Thank you for fixing that!

Stuffs happening guys!

Wells count as sword kills. <.<

I had a chance to test that on my necro and that is what’s found, so I guess the wiki was on to something there lol.

You’re actually experiencing several different errors/crashes.

Some are out of memory errors, you can try closing out as many background processes as possible; this is a common problem in 32 bit windows since gw2 is a resource hog (os uses at least .5gb plus gw2 uses ~1.5gb minimum) leaving you not much wiggle room. You can test that by running msconfig, disabling all startup programs, then restart your computer. (you can re-enable after by repeating those steps, but enabling them)

However, I think part of the problem maybe your video card drivers, you are getting some graphics errors as well. You may want to go to nvidias website and get the latest ones.

It’s ever a bad idea to run a repair on your client… Create a new shortcut for gw2.exe, right click on it and go to properties, find the shortcut target/path and add “* -repair*” to the very end of the target/path (excluding the quotation marks, but including the space). It should look like this at the end: … Gw2.exe" -repair

Then click ok to save and finally, run it.

Lastly, you may want to verify you aren’t starting to have hardware failure, run a check disk on your hard drive and a memtest on your ram (cannot access errors point to hard drive issues and I saw a couple other memory errors). These aren’t foolproof at detecting failure in the early stages… Oddly enough, gw2 is great at finding system faults… But the only sure way to test is to swap out the suspected parts for working pieces and test the game for errors again.

I do hope this helps, post back if you have any further questions.

Well, that is bizarre… Vanishing crystals!

Not sure what else to recommend, but hopefully, they turn up on a character or bank somehow.

Well played Ashley

Post system specs and export your crash log (or arenanet.log) as a .txt file and attach it with more posting & formatting options below.

FYI, this should probably be in the tech support forum unless you are crashing on a particular sequence of events or such (I.e. a bug lol).

Need to provide more info than just the first portion of the error.

System specs needed and the full error message would be good too.

Give us something to work with here…sheesh!

Also, it helps to delete all extraneous mails (hearts, personal story, dungeon, free gifts from Anet, gem store purchases, living story, etc); only emails from real people count.

We’re your bags full when you accepted? Do you have any “special” bags (invisible, etc)? Are any compact?

You can use the search feature at the top of your inventory panel to see if maybe you just overlooked them. I haven’t tested if they still show up on a bag that has been compacted.

You can try deleting the cache files, there are some instructions on doing that posted by a dev around these first few pages somewhere.

Please post what Mac you are on and your complete specs.

I feel like I should test this on my necro now. I use daggers way more than regular sword on several classes (ele off-hand and necro main hand 2nd weapon set), however, I was going through my weapon master achieves the other day and saw sword near 500 (if I’m remembering correctly). I couldn’t help but think, " I don’t remember using a sword that often, only to unlock skills. " So yeah, I think I’ll test this tomorrow, will follow up as soon as I can.

Sorry that didnt help, but it was worth a shot.

What error message were you getting before? Also, is it taking your money as though you did post it?

I think this is a new issue that was introduced with today’s patch (considering they just fixed an issue with parties). There are other reports on the tech support forum.

The odd thing is that it is only happening to you on a wired connection.

As for the support site, yeah they only have the install instructions for Mac, everything else is left in the wind… One thing at a time I suppose, but Luis just stickied some troubleshooting steps today, however, I don’t think they’ll help you at all.

You can try this, but I’m not sure if today’s updates will have affected this random trading post fix:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

This little bitty fixes all sorts of random trading post issues, from gems not loading to missing mouse over descriptions to greyed out buy/sell buttons, not to mention the continuous gold spinny that never stops!

Please post back and let me know if this works for you at all.

Omg! You guys! That must have definitely required some effort.

I remember being able to level and karma farm in the beta, but that is just ridiculous lol.

I want to guess that you have an integrated graphics card then?

If that is the case, it is most likely that your graphics chip is not compatible (below min requirements) with gw2 and your system is not passing the self check, therefore, will not install.

If that doesn’t help, you can try to temporarily guesting another (lower population) server, try logging onto that character, if it’s a success, move that character elsewhere (probably not lion’s arch either).

Please post back and let us know what works, no one ever posts back after they have this issue to confirm if they fixed this and how lol.

Don’t you have to complete the dungeon while the supporter buff is active?

Most likely due to the fact that they’ve never had anything like the experience scroll, nor can you really over level in the tutorial, so… It’s probably not set up with the sidekick system and was therefore overlooked that new characters have access to banker golems plus experience scrolls lol.

That is pretty funny… As long as you aren’t trolling peeps ;p

You may have an invisible bag. Verify what type of bags you have or try to move the items into your backpack and test again.

Please post complete system specs.

10.6 isn’t really a supported os, I’ve seen some who get it to run just fine though. Unfortunately, I haven’t used 10.6 in quite some time now, so I’ll probably be fairly useless there.

Could you please post your computer model(system) plus complete specs so we could at least have a look at that, maybe Luis will pop on and help out when he can too.

Also, would you be able to view your crash log so we could get the full specifics of that crash? That would help us to figure out more specifically where you’re having problems.

Thanks for posting that Ilithis, I’ll stop responding to those now ;p

Thanks for that! I really appreciate having you here to help us

I also realised how silly I am for not posting system specs… Whoops!

My system is:
MBP 15" late 2011
2.2ghz intel core I7
8gb 1333 MHz ddr3 ram
Amd radeon hd 6750m 512mb
10.7.5

My hubs system is:
MBPr 15" mid 2012
2.7ghz intel core I7
16gb 1600 MHz ddr3 ram
Nvidia GeForce GT 650m 1024mb
10.8.4
I don’t know his external display specs or resolution.

Hopefully this helps figure out what’s up. However, I don’t think many Mac users have tried this out to “intentionally” cause this issue, but maybe we can still find out what is causing my hubs to get it on after starting the game without the external display connected and why Trog and I are getting it randomly.

Also, I think one other user tried the language change above and had the gamma bug, if I find the post again, I’ll link it.

Believe me, the Mac version is easier to fix than the pc version lol. At least you don’t have to worry about drivers, apple does that for us ;p

You can only mine it once per day and it doesn’t matter which " home" instance you use. So this is normal behaviour.

This may or may not work for this issue, but I’d love to see if it does! This works for so many other tp problems. Please post back and let me know.

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

You’ve got an area in your system getting up to 128C. I don’t know if that’s normal or not, but if it isn’t, it could be the cause of your shutdowns. You may want to test this again from a fresh reboot without doing anything else or see if it gets this high with other activities. I know someone said a sensor like this is kind of normal to go higher like that, but that just seems excessive.

Also, perhaps try running a memtest, you may want to check your windows event viewer or any dump files to see if anything is noted. Start narrowing down possible hardware issues.

Weird! I mean, my hubs has been experiencing this for months due to monitor swapping, we tried the usual fixes, but nothing worked. Then I found it a few weeks ago associated with the “fix” listed above for the tp. But only in the last week has it happened on its own without provocation. Hopefully yours doesn’t become too bothersome.

Definitely looking forward to some Anet feedback on this.

As a fix for an unresponsive trading post, total gems not loading, no mouse over descriptions, greyed out buy/sell buttons, non-loading/gold spinny issues, you can follow these steps:

1. Open your trading post (leave this open until finished)
2. Open your options panel
3. Change the language to French
4. Wait for the trading post to reload in French
5. Change the language back to English (anglais)
6. Test trading post

However, on the Mac client exclusively, this introduces a gamma bug. Upon changing the language the first time, the screen will go really dark. But once the tp is fixed, now you have to fix this.

The fix is easy, just go to the graphics panel and move the gamma slider, the screen will instantly go back to normal allowing you to just put the slider back on your default/desired setting.

My concern is, why is this happening? And more importantly, why is it happening to me now without switching languages? On random occassion over the last week, I have had this gamma bug occur by simply pressing O to open the tp… It actually loaded fine with the exception of my gamma going haywire.

As additional info for this, my hubs also plays on a Mac and experiences this same type of gamma bug, but only after he changes resolution (he’s never once needed this text language fix, so it’s sort of irrelevant to the initial statements here). He plays on a large, external monitor in his office, but if he logs off while using that screen, then later opens the game on his default laptop screen, the resolution is off, but the colours look fine. After he changes the screen resolution to slightly less than the default retina display resolution, he has the gamma bug.

Since we have a new Mac guy who seems to be reading this forum, I’d like to put this out there to see if we can get a solution to this some day. Or at least an acknowledgement that, yes, this is a bug and yes, Anet now knows about it and is on their “we’ll get to that someday” list.

Thanks Luis!

I honestly wish I knew why switching languages forces the game to work. There is a similar fix for a tp that’s playing up. (changing text language in the game options while the tp is open forces it to reload, but more importantly, forces it to actually work again)

I imagine he gets days off too ;p

You get suppressed for posting so many messages within so much time. These exact values are unknown.

https://en.support.guildwars2.com/app/answers/detail/a_id/8994/~error-codes

You can try the suggestions here. I personally use QoS over port forwarding with no issues.

Also, it’s important to note if this is a private/home Internet connection or a public/university type.

Nope! I don’t think so.

Also, technically, accounts aren’t supposed to be shared.

Lastly, these kinds of issues go on the account subforum.

I’m still seeing peeps with this issue, so it still seems relevant.