Showing Posts For SandraSolace.7682:

My dad got disconnected and then banned?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The option would be the support system, via email.
We could have 100+ of these a day if that didn’t exist and most don’t even post here.

I also don’t know anyone in real life who plays but I do trust support and unless needed I wouldn’t post about it on the forum.

So no, you don’t actually need access.

Molten alliance pickaxe help

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can submit a ticket with support, top of the page.

Serial code retrieval

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can’t Anet will not give out serials, ever.
But your friend should submit a ticket or email support and give as much info as possible. They will work with him.

Also, can he access the forum? If so his password could be saved into his internet tools.

Accidentally Forged Precursor

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Thank you Sandra,

I am hoping, it is probably one of the greatest feelings followed my the most harrowing.

You can only imagine that you see Dusk pop up on your screen then 10 minutes later search your bag for “Dusk” and find nothing and just trying to back track your last actions. Very saddening.

I really can imagine, even though I have never had a precursor. But I want my Quip so bad, I would be heartbroken too. We have to remember though, it is just a game. And even though it feels like losing, we are not losing anything in real life. (that last comment might get some hate, urg)

Accidentally Forged Precursor

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

It’s frustrating, but your best bet is to just wait for a reply on your ticket and hope for the best.

Thank You So much!

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Happy it got solved so fast.

But if it happens again, remember that you can find your password in your internet tools, cause you use the same info on this forum to log in.

Guild Wars 2 downloader resumable ?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, it will resume.
But it will look like it started over again, that isn’t the case though. It checks the files you already have first and then resume downloading.

e-Mail from "ArenaNet?" Please read! [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

It’s a know issue, but thanks again for the warning.

Changed NCSoft email, what about GW login?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can request an email change through support at the top of the page.

Apparently hacked?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Or you could submit a ticket. Support might be able to do a roll back on the account.
No harm in trying but if they do it, everything you did now will be gone again.

Bank tab extension

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The second won’t happen unless it’s for all of us.
But this is something you will have to put in a ticket for. The forum can’t solve this.

It’s a known issue and is being worked on, so really, put in a ticket with support.

Accidently destroyed equipment

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I wouldn’t call it dumb though. It can happen to all of us.

Maximum character slots

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

There is no limit but at the start you get 5 slot for free and you have to “buy” others.

Accidently destroyed equipment

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well you can always try and file a ticket with support. But don’t get your hopes up, this is a user error (how ever bad that sounds) and they don’t usualy get refundded.

If I del my characters, can I switch servers?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

It is true, dev’s have said so on the forum, the wiki states it and many here have tried and succeed.

You can transfer for free if you deleted all chars, stuff in the bank is kept save.

Item souldbound to deleted mule character

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I agree, a warning would be nice.

For support you use the same email as you use for the game, but you can email them as well. They need it because they create an account for you, you can also use in the future.

https://en.support.guildwars2.com/app/ask/

Item souldbound to deleted mule character

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to file a ticket with support, the forum can’t help you with this.

But usually they won’t refund the item, no harm in trying though.

Why did YOUR ARENANET BANNED MY ACOUNT

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

And how is this outburst going to help you? You are only making it worse.

If you got banned/suspended they give you a reason.

You will have to take it up with support.

Email Serial Code i still havent received it.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Usually it’s instant.
Did he check his junk mail?

wrongly banned for botting

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to submit a ticket with support to get it resolved. I know it’s not a fun thing to have happen to you but the forum can’t help you with this.

switching commander to different toons

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You can email support if you can’t create a ticket.

But the wiki is pretty clear, each character needs to buy his/her own commander compendium.

need to change my password and lost seirial

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Your password should be saved in your internet tools.
Might save you some waiting time

Bank slot

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Is your mailbox full?
Max is 10 personal messages. Try deleting some.

do you keep your bank items when you transfer

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, you get to keep them. But soul bound items will become useless.

My gems are disappeared

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Do you have enough room to receive the item? Try deleting some mail ingame.

Be Nice to Log into my account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well you can sign in here, the forum uses the same login info as the game does.
So you should be able to find your password in your internet tools.
If that doesn’t work, stick with Astral’s advice.

I can´t log in

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

If you can log into the forum, you should be able to log into the game. The forum uses the same login info.
With a bit of luck you can find your password in the internet tools.

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

All accounts need to have their own email address, so linking is not an option.

As for changing your linked email, you will have to go through support.
https://en.support.guildwars2.com/

question about restoring account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well, a suspension always comes with a reason, but you will have to file a ticket with support if you want to get it sorted.

No achievement chest for today

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Didn’t we get the 1500 one yesterday?
I’m pretty sure I got the 2000 one today.

Brought an Amulet, needed a ring

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to submit a ticket with support.

Paid for an Bank expancion nothing happened

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Are you sure you have room for the email?

You can only hold 10 personal emails, so try deleting some.

The photo-bomb Charr

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

I love this topic.
That is all.
You will find me under my table holding my belly.

Guild Deleted @Guild of Croats@

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

But still, for it to become clear or resolved, a ticket is the way to go.

We can only speculate.

Guild Deleted @Guild of Croats@

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to file a ticket, the forum can’t help you with this.

Go here: https://en.support.guildwars2.com/app/ask/

Ascended Rings

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Or submit a ticket with support. You can always try asking them to change one of the rings.

Account Hacking

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to submit a ticket with support.
They may be able to roll back your account.

Name Questions? Please read [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to submit a ticket with support. The forum can’t fix this for you.

achieve chest

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Same, here, mostly PvE. But I love being able to fill up the PvP locker. Even if I never use it.

Please assist! Passwords

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The password is the same as the one you use here.
Check your internet tools, it should be there.

I want to re-choice Zenith Weapon skin....

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Just wait two days, you will be able to pick the sword skin then.

Zenith Item Issues [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I’m afraid you’re gonna have to wait till you can select the skin you wanted, just 2 more days if you have enough points. (there are a lot of people that have this issue, so it might still turn out to be a bug and get fixed)
The skin you have now you could use on another char if you want.
These skins can be claimed more the once in your achievement panel

Help With Armor Set

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

No, once put on it stays on. You can transmute it onto another weapon after that though.
But you can’t recover the skin itself.

(I meant armor, of course )

(edited by SandraSolace.7682)

Serial Code Issue

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

As far as I know, Anet will not give serials.
But as long as you can prove the account is yours (and you can without the serial) you’re good.

You could always submit a ticket to get a formal response.

BLTP: Didn't receive items.

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

Try emptying your in-game mailbox, you won’t get the emails if your inbox is full.

Help. Gem store not giving me my items.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Is your mailbox empty enough to even get the email?
If not try deleting some.

World transfer, not working

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Submitting a ticket would be the next step.

Missed the molten alliance pick.

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

maybe an endless harvesting kit, with all the 3 items, at 2400gems…

This is what I think too
Seeing as they are already bundling up stuff with the coming update.

World transfer, not working

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

It can take up to 30 minutes for the transfer to actually go through.

Maybe you are trying to log back in to fast?

Server transfer

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

How high is the population of the server you want to go to?
Cause the 1800 gems is for a transfer to a server with a “very high” population.
For 1000 gems you can go to a “high” server and for 500 for a “medium” server.