Showing Posts For SandraSolace.7682:

guest to Jade but i press a transfer :(

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to submit a ticket with support.
The forum can’t help you with this.

Both Guild Wars on one Laptop?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Are you planning on having both games running at the same time?
Cause that could cause some trouble.

0xc0000005

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

And the older driver option? Did you try that yet?

What...?

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Wow… one’s adept and the others grandmaster.

That too, yes

But what is your question?

What...?

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Well they have the same description, yes.

But one is for an Engineer and the other a Necro.
So still no clue about the actual question.

What...?

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Nice links.

But what’s the question?

0xc0000005

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

My drivers are up to date, just updated them and it still wont work. I havent changed anything about my computer. My pc is windows 7, nvidia geforce 610m 2GB, core I5.

The game has some trouble with Nvidia cards. Try going back to an older driver.

0xc0000005

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

And what about your drivers and registry?

Rollback Requests [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

In order for the team to check everything and get a rollback, you will have to submit a ticket with support.
This is not something the |forum can handle.

Look here: https://en.support.guildwars2.com/app/answers/detail/a_id/9212/kw/hacked

While they work stuff out for you, make sure your email and GW2 account are protected.

0xc0000005

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Did you change anything on your pc between yesterday and today?
Are your drivers up to date?
Might also want to try to clean the windows registry.

Gem store issues [merged]

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

It would help if you also posted what the error(s) is/are.

laptop advice

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Awesome, good plan

Cause from what you say it could have been caused by different components.

laptop advice

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I don’t think we should go into frame rates just yet.
Nalier did state not being to knowledgeable about the depths of pc’s/ laptops.

First things first, knowing what’s up with the pc, knowing an actual budget and how to make it work. Cause I think that’s what Nalier wants.

Other then that, I’m with Ilithis

Correct me if I’m wrong though

buying multiple Gw2-Master account.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I should have been clearer.
The owner of the account can submit a ticket.

laptop advice

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Doesn’t matter, bet we can figure it out.
Just start with what happened, after you get home ofcourse

laptop advice

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

But what is wrong with the pc?

We might be able to give some tips on that, like look for cheap workable options while you save up for a new one or something

buying multiple Gw2-Master account.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Your English is fine btw.

But an account that has already had an owner can not be “given” to someone else.
That you managed that once actually surprised me.
When you give someone an account (very nice of you btw), you send them the serial and they have to authenticate the account. At that point it’s no longer yours and it can’t be given to someone else. This is also shown in the user agreement you have to read when making your account.

This would mean that the new friend will be needing a full new account. It’s strict, yes. But this is the way it work these days.

Only option you could try is to put in a ticket asking for a refund on the copy you bought from Anet directly.

laptop advice

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

This is gonna sound harsh and I don’t mean it that way but no, that laptop will not be able to run GW2.
The videocard in that laptop is a standard onboard simple card that uses the ram. And you need at least 2048. On it’s own that card is not suitable for gaming at all.

The whole laptop is basically old.

You said your pc broke, do you know what is wrong with it? Cause the money for the laptop could be used in replacing the broken bits.

On a whole, laptops are not really made for gaming anyway and the ones that do have the name gaming laptop cost a lot of money.

10k download close, should work

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The videocard in your system, Intel® GMA 3100, is not going to be able to run this game.
That probably has noting to do with your download program, but still.
Even if you get the download to complete, you won’t be able to play.

(edited by SandraSolace.7682)

Ambiguous Support Email

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

This is a Phishing email used to get your login info.

If you did what it states, please change your passwords for the game and your email.

For more info, check this post: https://forum-en.gw2archive.eu/forum/support/account/Email-from-ArenaNet-Please-read/first

Rich Dragon Coffers

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

Well, that is the risk that comes with it. You get lucky or you don’t but ultimately, you chose to try.
I got my ticket from the normal coffer, without spending real money. (I got lucky)

Problem with Serial Code

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

No, you will have to wait for support. I mean, what if they don’t refund. Better safe then sorry.

Problem with Serial Code

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Then there is nothing left right now but to wait for a response to the ticket.

Problem with Serial Code

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You tried submitting a ticket? Cause that is the way to go.

Also, did you check your sent emails for the mail you sent her? should still have all the info.
You only get the code once btw. When lost you won’t get it back but support will still be able to help you.

Account hacked! items sold and messed up!

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Sounds like the Fishing mail.

In order for you to get help, you will need to file a ticket with support.

https://en.support.guildwars2.com/

Accidentlly spent laurels

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You could always file a ticket with support.
The outcome I can’t predict though

kitten

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

No, it’s actually used to replace “bad” words

Well, I guess it is kind of a joke.

Option to guest america from europe

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I can understand not wanting to delete your characters.
But that leaves you only one option (unless you buy a second account). That option is paying the 1800 gems for move.
It would also mean you would have to leave your guild.

It sucks, I know.

I was hacked a few days ago

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Account got hacked

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You’re very welcome

I hope they solve the issue for you (pretty certain they will but it will take some time)

Farming

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

Heck I can make that amount by just simply playing the game… (dailies, event’s, some WvW fun and so on.
Why do people insist on forcing their ways on us as being the only right way? I’ve never even done cof…

Option to guest america from europe

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I got it from the wiki and it states: "The transfer fee is only charged if you have characters on your account; in other words, if your account has no characters or you delete all existing characters first, you will be prompted to select a new home world after creating a new character, free of charge.

But I haven’t tried it myself, so I have no idea really.

Account got hacked

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, if you changed all of it it should be save to play. But just keep an eye out for logins from strange IP’s.

But when support decides to do a rollback on your account, all the things you complete now will be gone again to.

Account got hacked

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Please remove that link, other people might click on it.

You have to file a ticket with support in order to get this resolved.

https://en.support.guildwars2.com/app/answers/detail/a_id/9212/kw/HACKED

Option to guest america from europe

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well, you can’t guest from EU to America nor can you move only one character.
So you will have to move servers in order to play on an american server.

There is a free option to move, but that would mean deleting all your characters (save important stuff in the bank).
When you have deleted them you get the option to select a new server when you make a new character.

Error 7 = account rolled back?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The topic tells you exactly what to do though. So actually it’s a good answer.

Items missing from inventory/bank,

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Was worth a shot though

Then a ticket is the next step, they might be able to see what happened.

Items missing from inventory/bank,

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Your best bet is to file a ticket with support. This can’t be solved through the forum.

Only thing I can think of is that you might have put it in another characters inventory cause that’s the only thing you haven’t mentioned. Other then that, a ticket is the way to go

Buying Gems outside of the US

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

I have use the same site for 2 cards. Yes they email you the code but you have to register and the code is also available in your user profile there.
It’s a trusted site for game-cards with good reviews, nothing fishy about it.

Do US and EU servers share a single TP?

in Black Lion Trading Co

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, the TP is world wide.
From the wiki: “The Trading Post (TP) is the tool that allows players from all worlds to trade with each other.”

Constant Account error!

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Also, you could check if you are using the right password. You can log into this forum and it uses the same password as the game does.
So check your browsers internet tools for the password.

Random Acts of (Kindness)

in Guild Wars 2 Discussion

Posted by: SandraSolace.7682

SandraSolace.7682

I really like this post and will also participate in spreading the joy that is GW2 to me. Been doing similar stuff already when running into new players.

Wrong Guild Wars 1 Account on my Guild Wars 2

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

They can probably help, but not through the forum.
You should file a ticket with support.

Good luck

Moa race achievement not updating

in Bugs: Game, Forum, Website

Posted by: SandraSolace.7682

SandraSolace.7682

I also noticed this, played 1 race and won, but no credit on the achievement.

Thanks for looking into it so fast Paul and the rest of the staff!

Need answers regarding my brother's account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Also, when banned or suspended they do give the reasons why they did so.
True or not, they give the reason.

Password Reset Failed

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Well, the forum uses the same password and you can still post here.

You could try using browser tools to find the password for the forum and then use it to log into the game.

Need help for 2 sb ascended same infusion

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Even though I said it does tell you that the items are unique, I agree that just that word describing the item as such isn’t enough of a warning.
I didn’t mean it as an insult or something.

If support want’s to help you out, that would be awesome.
Only reason I know not to buy the same one twice is because of earlier posts about the same issue.

Need help for 2 sb ascended same infusion

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I believe transmuting one of them is also an option.
As for a refund or a change, probably not but you could try submitting a ticket.
The items do come with a warning though, they are unique.

Low Level Food Question

in Crafting

Posted by: SandraSolace.7682

SandraSolace.7682

Depends on what you want from it.

Banana gives health every second, the other only a chance to steal life on critical.

Soulbound Items

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Can you destroy it? Cause that would be the only option, you can;t use it on other toons anyway.