Guild Wars 2

It would be a good idea for her to talk to support through submitting a ticket.

There should indeed have been random exotics in there as well.

But if you already had a heroic chest, that would mean you also already have that edition.

I’m not sure if buying it again will also give you the items a second time.

Again, tickets are never just closed unless they get a final answer. And you said twice now that you never got an answer from them…
All you got were automated responses, so you should have updated your ticket.

But you should post your ticket number in the sticky for review.

I’m not saying your at fault but it looks like they overlooked your ticket.
It wasn’t closed though!

Where?

But still, as long as you never have gotten the initial response to you opening a ticket, something is up. It could be because of your email provider or something else.

And like I said you can still respond to the email you did get, keeping your ticket open.

Jeroen, Nederland has some very good websites that sell gem cards, only problem would be that they only sell cards for 2000 gems at 21-25 euro (depending on where you shop).

Those can be bought online with iDeal. For now that would be the only option besides for example paypal. Only problem would be the amount of gems and the costs.

Tickets are not automatically closed after 3 days.

I have no idea why you would think that. And that email you got is still one you can respond to to keep the ticket open. Those also get sent if one doesn’t update their ticket just to make sure an issue is resolved (or not). So nothing is closed and you might have missed the response to your ticket.

2 options

Save them for next year (if the event or chest comes back or earlier, you never know for sure).
Or destroy them (or sell, I don’t now if you can).

Welcome back!

Enjoy playing the way you (and your Guild) want too!

This is entitlement.

There are numerous websites that offer surveys to be completed for points/tokens/etc and those could be made into real money/or something else. Yet those are also given out to certain people and not others.

They are not the first ones to offer some kind of reward for time spent, nor do we know who got chosen and why. It’s non of our business.

This is how surveys work, no matter if they do or do not offer something. And as for an advantage, sorry 400 gems gives you some gold but no real advantage. That’s just a lame excuse to be able to “claim” something you want.

All we come down to again is jealousy. Only reason this got worked up to this is because it was posted here that there even was a survey.

No, I did not. I’m going to now.

I just figured/hoped that deposit meant some glory added and still spend it. Or something.

Edit: I must have missed something somewhere, I had no clue Glory boosters had an actual PvP collectibles slot. I actually stored some there earlier (no clue when).

This is solved. Thanks Sobat!

Survey: A gathering of a sample of data or opinions considered to be representative of a whole…

By this definition it is very clear that not all of us are going to receive a survey (there will probably be more and we might get a turn then).

There is nothing wrong with getting something for your time. But people here seem to just want the gems and are jealous. Stop whining and wait for your turn.

I just noticed that I can deposit my (useless) Glory Boosters into my collection.

I wanted to see what would happen so I split the stack and tried it.

They deposit but then are just gone. I didn’t think they would go anywhere but it’s still weird.

So why is this even possible?

You’ll be able to craft the item, but after the evens ends the mats won’t drop anymore.

The forge will still be able to craft the item after that though. Just make sure you buy any necessary recipes before the event end, cause I believe those can’t be traded.

And according to the wiki, the item can’t be used in the forge after it’s been transmuted . So selecting stats should be save.

No, this because it is your brothers account and not yours. He should have never given it away because that is against the rules.

If you want an account linked to your own email, you will need to buy your own copy of the game.

And it’s been “this” group in this survey but I’m pretty sure more will follow.

I’m also sure the new survey will then go to other players. It’s not called a survey for nothing!

I also want to say that I am appalled by the people making demands in here, such a selfish “I want, I want, I want!!!!” culture.
I for one didn’t get the survey but I’m happy for the ones that did.

Well at least you can get a set 2 for free at the moment on the TP.

I agree with mercury ranique, just don’t do it.

Besides, if you both own an account, you can play together and still share stuff between your accounts.

I agree with Omai.

When logged in, you can pick a wp and leave and if you get killed before that, just travel to a wp and exit the area.

Simple

And you should be able to see it on this site, above right under your display name.

Let us know if it works.

No worries, good luck!

They probably could, but they won’t. This because it can only be given out once and because there are other ways for them to help.

If they gave out serials, hackers could possibly intercept or if an account is already hacked they could use it in the future to establish ownership.

But don’t worry, it might take some time but she will be able to play again!

She should submit a ticket. The missing number should not be an issue, there are other ways of proving it is her account and to get the issue fixed.

But once the serial is lost, Anet will not replace that for her. But again, that should not be a issue.

Never submit more then one ticket!

Support is very busy at the moment so allow at least 5 days for a reply to come through. If after 5 day’s you still haven’t heard anything, post your ticket number in the sticky for tickets up for review.

You will need to talk with support, top of the page and from there “submit a request”.

The forum itself can’t help you.

It’s always nice to see a post where the OP just bails…

(I really have an issue with people posting and then just show no acknowledgement of actually reading the answers, Grr.)

You will need to contact support, top of the page.

There you will need to submit a ticket to get your account back and ask for a rollback (your account could be returned to a certain date, with all the stuff and chars you had, but this will only be done once). The forum itself can’t fix this, so support is the way to go.

Also, change all your passwords, for the game and for your email and check your pc/laptop for viruses or key-loggers and such.

Corpus Christi.2057:

SandraSolace.7682:

Corpus Christi.2057:

Michael Henninger.7451:

Corpus Christie,

First, you friend needs to submit a ticket. We can’t help anyone except the account owner. Second, your friend should strongly consider changing their email password as it may have been compromised. I have nothing that shows it is – but it’s best to be safe.

As my friend does not speak English at any level guaranteeing successful investigation, I will be the one translating both your and his messages.

Best regards and thank you for your response.

Does he speak any other language support is available in? French, German or Spanish?
It’s nice you want to help your friend but translating could also cause problems.

He’s an older person and he does not speak any of the above. The translation process is a must in this case, I’m afraid.

No worries then! I hope it all gets solved for your friend! I just thought I should mention it, cause it’s easy to overlook.

In fact, everything in this game is optional…

Seen plenty of folks fighting in their undies (also an option).

And I resent being called “sub optimal”. I’m optimal in my own unique way

Corpus Christi.2057:

Michael Henninger.7451:

Corpus Christie,

First, you friend needs to submit a ticket. We can’t help anyone except the account owner. Second, your friend should strongly consider changing their email password as it may have been compromised. I have nothing that shows it is – but it’s best to be safe.

As my friend does not speak English at any level guaranteeing successful investigation, I will be the one translating both your and his messages.

Best regards and thank you for your response.

Does he speak any other language support is available in? French, German or Spanish?
It’s nice you want to help your friend but translating could also cause problems.

mercury ranique.2170:

[suggestion] – This thread is starting to load slow. I think it has to do with the large amount of posts in it. Perhaps it is an idea to close and unsticky this one and make a new and fresh one??

I second this!

(Although this reply will make it even slower to load.)

Off topic

It’s uncanny how alike we all think and have bits to add the other forgets!

The topic is derailing a bit, OP asked for a laptop and if the one linked will work for him.

OP has not responded again yet, so it be wise to wait for more info/update from OP.

(although I do agree that a desktop would be better in any case. The laptop OP linked should work fine too)

Only option is to wait for support to respond to your friend on his new email.

And sorting everything will take time because it seems like they will need to look into ownership of the account. This because you say there was a ticket your friend did not submit himself.

If your friends ticket is 5 days or older (support is very busy) the number can be posted in the sticky for tickets up for review, here!
Till then there is no use posting here because only support can help.

Are you or are you not still waiting for a reply after posting your ticket number in the sticky?

If you are, then that should suffice in getting someone else to look at it.

I’m just trying to help but a second ticket will take longer.

If the ticket is not older then 3 days, you will have to wait to post the ticket number. It should then go in the sticky. It’s not allowed to ask for a review of a just submitted ticket.

As for the actual issue, she is using her email address to log in and not her display name name, right?

No, do not send a new one!

Update your existing one, a new one will only take more time.

There is no other option, I’m sorry.

You already did the right things so no you’ll have to be patient. Your ticket is under review as Gail told you. And if that has already resulted in further communication and you are still not happy, you can update your ticket.

If it’s a final answer you recieved, (and I have no way of knowing) then that unfortunately is the end.

Then you should post your ticket number in the sticky for tickets up for review or older then 3 day’s

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/page/87#post3644028

No there is no phone number.

You will need to contact support through here, top of the page and from there submit a request.

Well, in my opinion a laptop for gaming is never the way to go. They are just not designed for that unless you have an unlimited budget.

But your budget as it is isn’t high. I did make the comment about the price diff but I don’t know if that website you linked is legit. It just seemed weird to me. The laptop you linked though, if it has the card I think it does, should handle the game on low and probably better. GW2 leans more on CPU then it does on GPU and from what I have read here the i5 seems the way to go.

But I am certain more people will respond, so wait a bit till you get the advise you can work with.

But you yourself decided to spend money.

Also, besides the money thing this seems a tech issue, not an account issue.

And disconnects do not always happen because of the game, as you didn’t post any info on crash logs or the state of your pc, we can’t say it is Anet’s fault.

I understand this post is at it’s base a rant and that’s fine. But please reread and adjust. Cause as it is now it’s no more then a rant.

If it’s the same as the one on the Dell website it should have a HD 4400. And that should run the game “fine”.

But there is a big price difference between the website linked and the same laptop on the Dell website.

If the attempts were never successful (you can check authorized IP’s under your account here), they should not have gained access. But they tried, that’s for sure.

Someone probably got some of your info, like your email address but they haven’t been able to crack the code so to speak.

You might want to run a scan of your pc for key-loggers just in case and if you have saved your serial in you email, it might be good to note down your serial somewhere safe and remove that email. (there are password/serial key apps!)

For now you seem to be safe but it’s never a bad idea to make sure.

Do you have trusted players in your guild on your old server?

People you’d trust to get the items for you and send them via email?

If so that could save you at least some gems (and maybe double if you wanted to go back to the new server after that).

And again, a little bump

I’m sure the game will go on sale at some point. But there is no real way to predict that.

I have asked for your post to be moved to the tech section, as this is where we find passwords and help with bans and such.

This is probably a phishing email as Anet will never warn you before actually suspending you if you did something wrong.

It happens a lot, take a look here for some examples: https://forum-en.gw2archive.eu/forum/support/account/A-Note-about-Phishing-Emails-1/first#post3557700

You might want to try the tech section of the forum.

This forum is for things like suspensions and stuff.

Only way to look at your situation is through support.

Submit a ticket, can’t promise anything though.