Showing Posts For SandraSolace.7682:

Guild Tag Copycat

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You will have to be patient. Support is the only option here.

Stick to 1 ticket! Multiples will only lead to a slower response and is also not allowed.

Arachnophobia

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

The one you crafted isn’t a skin. It’s the full weapon. Seems like the skin is available for PvP from like a tournament box.

But the one you crafted can’t be used in PvP.

cant connect to download

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Does your pc meet the requirements to play? Could you post your specs?

(edited by SandraSolace.7682)

Different phishing scam email

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Actually, it might not be.

Please check this post for more info: https://forum-en.gw2archive.eu/forum/support/account/e-Mail-from-ArenaNet-Please-read-merged/page/16

Minis

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

I think you’re looking for Henchmen, those could tag along in GW1 but coudn’t be controled. And Heroes, followers that we could control.

Password will not work on game launcher

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Awesome!

(It happens a lot, so not worries )

Password will not work on game launcher

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Are you using your email as your account name? Because that is your account name, not WessHmD.1760

help plz, cant login

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You are able to log in here and the forum uses the same info as your account does. Use your email as user and look in your browser tools for your password (should be saved there)

Change game account email

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

In order to change your email, you will need to talk to support.

https://help.guildwars2.com/anonymous_requests/new

I can't uninstall.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, just delete the files.

I don’t even have an entry for the game to uninstall, but that’s because I installed it when it went live and the game installed into it’s own folder.

Cannot login to game

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

The first message shows her account might have been hacked and used for the purposes mentioned. That also explains the second one.

She should contact support (she can without having to log in here) at the top of the page. Go from there

Help!! I deleted my main... (Ticket)

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

… I was too fast and clicked the wrong button, now i deleted my Sylvari Ranger. …

You have to type your characters name as confirmation that you want to delete them. Since you confirmed that you wanted to delete them, support won’t help.

I have never deleted a char, so I don’t know the process. If typing your name is valid (and I trust the member that said so), then it took more then one action. And I will have to agree with the other posters.

trait problem

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

After you buy the book the first time, you have one point to spend. After that, every time you level up you get a new point to spend. So you don’t need to buy the book again. You will however have to buy the more expensive books later in order to spend all 70 points you can get.

Maybe you could use the extra book on another char? (not sure if it’s soul bound after you buy it)

Can't Log in

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Do you get a error message?

Are you using your email and correct password? Cause you are able to log in here and the forum uses the same info.

Help!! I deleted my main... (Ticket)

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Wow, that is some story.

Don’t get me wrong, I’m not saying it’s true or not. But the problem in this is that it is a player mistake (not looking at the circumstances) and those usually don’t get restored/refunded.

Your best bet would be to talk to support, top of the page. Because we at the forum can only read and give advise.

Question about new account restrictions.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

By playing.

The more you develop your chars, the more you get. As far as I know it’s not specifically tied to level or points or level.

Character slot not showing

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Did you get it through the TP? If so, did you check ingame email?

Heroic edition question

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I believe the email will stay as long as you don’t claim the items. Otherwise, why the warning.

Friend lost his CD key

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, the key is not really needed to establish ownership of an account.

Your friend needs to contact support, top of the page and go from there.

That is, if the key was indeed used to create an account to begin with.

(edited by SandraSolace.7682)

i can log in forums.but can`t log in game.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Are you using your email address as your username? Because you need to use that and not your account name.

Also, you can log in here, so your password should be saved in your browser-tools.

How many games can you get from one account?

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

You are not allowed to share an account with someone else.

Your brother will need to buy and register his own account.

Mystic’s info is unfortunately wrong and against game rules.

You can however play with your own account on any pc/laptop you want but you cannot share.

Question about sending gold to friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I’m not sure writing a message does much good. If it did, wouldn’t gold-sellers just write a fake message with each gold delivery stating ‘Here is the gold I borrowed. Now I’m paying it back.’….or something like that?

Food for thought.

If the search function, functioned I’d link a dev post. But it’s the best bet as far as I know.

Question about sending gold to friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Lilith is right, dev’s have posted this before.

If you want to avoid a ban, make sure you send the gold with a clear message. Because if you do get flagged for sending it, the first thing they look at is that message.

gem rewards question

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Or check your bank statements or credit card and so on.

Can't log in.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Awesome!

Have fun playing!

Can't log in.

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You need you email to log in and the password should be the same as the one you use on the forum.

If this doesn’t work, contact support. Top of the page.

Toypocalypse

in A Very Merry Wintersday

Posted by: SandraSolace.7682

SandraSolace.7682

Actually, the update notes do state that a group can enter.

But I’m certain there will be enough players you can form a group with.

Where is the naming policy?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

So have I been hacked?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I haven’t played in a long time and I’m trying to remember my old characters I have and password I used so I can change it but I totally forgot.

Did you read my post?

If you can log in here your password must be saved in your browser tools. Forum and game use the same info to log in.

So have I been hacked?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Have you even checked your account?

Those emails could be Phising emails.

And you can still log in here, the forum uses the same info. So your password should be saved in your browser tools.

Password System

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

What is your question?

Private Messages: A Personal Request

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Bump

And also something to add.

Gaile, I was wondering if it would be possible to tell us, who try to help people on this forum, what the rules are for advising someone to submit a request.

I personally had a post deleted telling someone to talk to support for selecting the wrong server. And I can easily explain why I advised that. But I was wrong and it made me wonder about the rules.
It was posted before that we should not be so easy on the “talk to support option” and I fully understand that! I really try to follow that and have advised it a lot less then I did before the warning.

But I also admit to not knowing where the exact line is and I’m probably not the only one.
Plus, getting a reprimand by PM is kinda scary

Wrong server

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Yes, that works too!

Ty Inculpatus! I didn’t even think of that…

Wiz, have fun playing!

Deleted Items (Almost Solved)

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Sending more then one ticket is not going to help. It will only slow things down.

Never submit more then one ticket and be patient, that’s all you can do.

I Never Got My Birthday Booster

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Wow, that is minimal info.

Did you get you present?
Is your char old enough?

Invalid Account

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Wait, did he already have the client?

Because I don’t understand where it is he can’t log in. Is it the client or the website?

Unban my friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Please remove the email address! It’s not save to post that on a forum!

Switching Items Between Characters

in Players Helping Players

Posted by: SandraSolace.7682

SandraSolace.7682

I doubt it will be done though.

Cases where it was addressed all had to do with user error to some extent.
You are actually planning on doing this. And it will create an unfair advantage imo.

So I’m gonna say, no it’s not gonna happen.

But you could use other methods of unbinding gear, like with a splitter.

Gem refund from purchased item?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

When you get an email response from the support team.

Deleted Items (Almost Solved)

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Do you actually have enough room to receive the email with the items ingame? You can have a max of 10 personal emails, if that is reached, new ones won’t be delivered till you delete some old ones.

BLTC Wintersday Rewards/Gems Promot Question

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

For me it’s the words “gem codes you redeem” that tells me it doesn’t have to be in one go.

So yes, I agree.

How can I buy gw2 usa online while in the UK?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Where you buy the game has no relation to the server it’s going to be played on.

For example, I live in the EU but could have made a new account on a US server, no problem.

So all you really need is serial numbers to activate a new account. You can buy those online here and you will get sent a serial code. That code you can forward to a friend and they need to use that to make a new unique account for themselves with their email.
As soon as an account it made with a serial, that person owns the account.

As for the higher costs, only way would be to buy through a US website that does not charge extra. Or, you could get your family or a friend to buy it and you reimburse them. Again, its all about the serial and who makes an account with it.

(edited by SandraSolace.7682)

How to buy guild war 2 for a friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You are only allowed to give him/her a hard copy (unopened box)since the other way with just the serial key technically is basically account sharing and that’s a bannable offense.

That’s because this key is used for ownership verification if things go wrong with the account.

Coast, I’m sorry but you are wrong.

Nobody owns the account till the serial has been used to make an account! When you give the serial (unused) to someone else and they make the account in their name and email, they are the owner.

This has been posted several time both by forum members and GM’S.
https://forum-en.gw2archive.eu/forum/support/account/Gifting-GW2-Digital

Besides, the serial isn’t even needed to establish ownership if an account was hacked for example. There are many other way’s.

(edited by SandraSolace.7682)

How to buy guild war 2 for a friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You’re welcome! Enjoy playing with your friend!

Make sure he picks the right server so you can play together!

How to buy guild war 2 for a friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

No, it won’t. As soon as your friend makes his account it will be linked to their email and from that point the account is all theirs.

The serial is basicaly just a string of letters and numbers till it’s used to create a new account.

Cant log in.. TO NCSOFT..

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

I’m not sure I understand this correctly, but support is at the top of the page. Once a ticket is made, you can update that as you go along.

No idea why you would need to go to NCSOFT.

How to buy guild war 2 for a friend

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

You could find a store that sells a hard copy and give that.

Or buy online, get the serial in your email and then sending that serial to your friend so they can make their own account with their own email and the serial.

Do not make the account for your friend, your friend needs to do that himself.

My friend deleted my character ...

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

No need for a ticket.
It is well known that support cannot do anything about this as it did not happen as a result of being hacked from an outside source.

Digital Deluxe items

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Have you checked your ingame email?
Did you delete a character?

Other then that, you will have to contact support. Top of the page.

Can't delete character. Name too long!

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Oh, I is having a reading problem again I see. Awkward…

Auruan is right!

You only need to type the name, the hit the delete button. No need to actually add the word delete!

But then we are still stuck with a char name that is 20 chars long, hhmm