Guild Wars 2

It is actually a tech issue.
I’m certain you will get some answers with tips over there.

This should be in the tech section though.

The account forum is for stuff like bans.

Contact support, top of the page.

Have they implemented it already?
Cause in the other thread Gaile says there is no time frame known yet for when the change gets implemented.

Until they do, the scythe will remain soul-bound.

Edit:
Just saw the update for today! And it’s indeed there!. But I can’t log into the game from work so I don’t know if the update is live already.

In your case, with the original char gone, I would contact support!

Well as with any product that goes on sale or gets updated.
Unless it’s a matter of hours, no. It’s a tactic to get new players.

You don’t get money back if your tv suddenly goes on sale 5 months after you bought it and the same goes here.

You can however buy the extra’s in game.

Actually, SolarNova did give you an answer ( and added an opinion)

If you want to be certain, ask support. Top of the page.

Also see Saucermote’s post. If you can move more then 1 char with one keystroke, it’s not allowed and you could get banned.

I’m pretty certain that if they found your account selling gold and telling you it was hacked and then reinstated it to you, that that is what actually happened.

Just be glad you have your account back and make sure it’s now safe. (Not all hacked account show ip’s in your list)
Hackers try their best to leave no trace of their actions.

You’ll need to change everything regardless. They already have access to your account so at least a password change is in order.

But how does one get permission? Cause if it is compromised and in game is the only way to contact them, there won’t be permission.

I would revoke important guild rights too. If he is the same person he will contact you.

Well, unfortunately this is considered a player mistake and 99% of those will not get their items back from support.

It could have been anything really. Unfortunately it might remain a mystery.

You will need to talk to support (if you are certain you didn’t open it already by mistake).

Top of the page.

Also, this is not a tech issue but an account issue

It could be from an email and yes, saying that in game could get you reported.

It has happened before, that is why it’s important with email to write an explanation as to why your sending a lot of gold. Because your account can get flagged. support does check the email, so if legit no action will be taken.

As for automated, I have no clue.

Anet however does not have to explain anything though, just be glad you can play again.

It’s sunday, you will have to be patient. You will get a response.

You’re a gold spammer??

As for the armor, you can only put one mantle in your PvP Locker. That skin can then be used by all PvP characters you have.

So basically you can delete the duplicates or put them in the bank.

Please remove the link from your first post by using the edit button.

Other people can click on it by mistake and get in trouble.

Well it could have happened way earlier then that.
Have you ever emailed (in game) someone with a lot of gold? To maybe get the achievement?

Sometimes that looks like selling gold and gets flagged. Doesn’t mean it was right though.

But is could be anything really. Let’s just hope it was indeed a mistake

Just saw the last post.

You’ll have to be patient. It sucks I know but there is no way to speed up the process.

Automated or not, I have no clue so not going there.

As for real sellers, they get banned too.

You can report the player in game by selecting their name and using report.

Or, and I’m not sure if GW2 uses it too, type “/report playername” (without quotes), cause that used to work in GW

Did you go through support to request your email change?

Because once you register gw2 with an email, the only way to change it is through support.

Also, is is not a tech issue but an account issue.

Does your pc/laptop meet the requirements to run the game?
Post your specs here please.

Do you have enough room on your hd and how is it formatted? (FAT32 can only handle files of 4 gig’s)

You should do what it says and contact support!

Also, be sure to use your email as user name!

Has the issue been solved?

Arapen.7036:

Thank’s Sandra. This was helpful <3

No worries, support is at the top of the page!

Wish him good luck!

Your friend will have to contact support himself.
He can do that without having to sign in.

Only he can make a ticket and get this looked at.

Well if you got hacked you should contact support. They are able to do a rollback of your account. But make sure your computer is safe, cause if it ever happens again they will not do a second rollback.

For support, go to the top of the page.

You can’t use your account name to log in, it has to be your email address

Are you using your email as your username?

Also, you can log into the forum, it uses the exact same info as the game does.

If this doesn’t work, contact support, top of the page.

I’ve heard before that people who use less then 10 letters/numbers get this message.

Try a longer password.

Do you have a ticket number?

Because this has happened to many new players and I’m very certain most if not all got a refund of said items. (when contacting support that is)

Post your ticket number in the sticky for tickets 3 days and older to get it reviewed.

^^
Yes, I buy my gems like that too. I use a website that I trust that sends me the serial code.
That code I can then apply to my account or send it to a friend as a gift and have them use the code in game to add the gems to their account.

Well a serial code for a game is actually something you should save. But that’s besides the point.

Support will not give out your serial but I suggest you contact them about the password. Top of the page.

Is your character actually a year old? You can check in game by typing /age.
Because you do not get a gift for your account being a year old, but your character(s) get a present on their birthday.

Well, not only can it offend people, it’s also in breech of the code of conduct.
It also includes “creative spelling”.

Well the upgrade is used to upgrade your existing account. If you buy it in game, it gets added to your account and you get an email (in game) with the goodies.

So it does not buy you a new account, that’s only when you buy a normal digital deluxe version instead of the upgrade.

The word really says it all, it’s an upgrade.

zorro.6430:

Yeah, I’m forced to rename my guardian. It seems that someone is offended the name ‘Pasi Pakki’. Idk why tho. Pasi is common finnish name and pakki is slang word from finnish word ‘puolustaja’ which means defensive type player. Can somebody please explain me why this is inappropriate name and I will change that.

Only support can answer that.

Unfortunately, no.
It was a free item and this is what is called a “user mistake”. There are no refunds in this case.

Also, this is not a technical issue but an account issue.

Remember though, a restoration only happens once! If you get hacked again, they can give you back your account but won’t restore it a second time.

So make sure you are protected.

Also, you might wanna check the card for dust and clean it out if it’s overheating.

Could the emails be in your spam folder?

Are you using your usermane to log in or your email? It needs to be your email.

And you could check your browser tools to see your password, to make sure it is indeed the correct one.

Are you using your username or email? Because you need to use your email.

Awesome!

Happy playing Alvin!

(also, eating my words, thanks for the fast response Gail!)

I fully understand!

It’s just there is nothing else to add but patience.

Unfortunatly it’s not by making this post.

Creating a ticket and posting on the same day is frowned upon.

You will have to be patient and if you hear nothing within 3 days, you can post your ticket number in the sticky on the front page of this sub-forum, tickets 3 days and older.

I am certain support will fix this issue but you will have to be patient.

Good luck!

To be fair, you don’t need to remember everything if you can’t. You just leave those empty.

But is this just a second account or did something happen with the old one?

And for a refund, you will also need to talk to support, sorry.

Unfortunately the forum can’t do anything for you. You will have to talk with support.

Top of the page

No, you will have to change them to be able to play. But be sure to use names that don’t cause the same thing to happen again.

Hhmm, are there still members of that guild on your old server then?

Cause I don’t know if a new account can get into that guild vault without an invite.

It’s the only way though, I am sure they will take waiting time into account.