Customer XXXXX
OK, While I do appreciate the time to send the response it is blatantly clear you did not read my issue. I know very well how the Black Lion Trader functions and have used it properly and did use it properly the time in question. Understand me clearly please..
This entire incident I was located in Lion’s Arch, at the Trader with him targeted….
The trader was not functioning for many hours before I lost my funds. When the Trader came back online on Weds evening last week I immediately ported to Lion’s arch attempted to sell the Crafting Mats I had been saving in my pack, I sold them without issue. I then shopped for the Bow I was trying to acquire, it was available. I tried to purchase it and kept receiving and error to “refresh” and my item was no longer available. I grew frustrated with not being able to buy it and decided to BID on it.
The following morning the trader was still not functioning but the value of my Bid was gone from my character, at that point I assumed I would have my Bow (and the money generated when the trader came back online. When the trader came online late Thursday I had neither the Bow I had had my Bid money taken for not did I have the cash for my Mats.
Please do not patronize me by sending me a “How to use the Trader” email, it is an insult to my intelligence and assumes stupidity on my part. I did all according to the parameters of the game in good faith as my previous entries to the Ticket makes clear. You maintain logs no doubt…simply examine the logs for the time in question. Weds, September 19th between 8:30PM-10:30PM eastern time. You will see I bid on a bow, paid for it and did not receive it. You will also see I sold a great deal of Crafting Materials and did not receive the compensation for it.
I expect a proper answer to my question, particularly if I have not been compensated for the lost goods at the end of the indicated “7 Day wait period” you referenced in the support response. Please stop assuming the majority of the population has been the victim of a Hack, is trying to manipulate you or anything other than the simple malfunction of the TP system that you have had offline for maintenance more often then online of late.
Response XXXX
Hi there,
Thank you for contacting the Guild Wars 2 Support Team!
We would like to apologize for the time it has taken to get to your question regarding the Trading Post.
We are aware that there is some confusion over how to pick up money made or items purchased on the Trading Post and the associated costs for using this service. I know this may be something you are already aware of, but just to make sure we cover all our basses let me walk through it. You see, in order to pick up anything from the trading post, you need to first go to a Trading Post NPC. These are the ones that have the little scale over their heads. When you speak to these NPCs you can then access the pickup tab on the bottom of the Trading Post window. Once there you are able to take all your profits.
So now that we have talked about how to get the profits and items, let me briefly mention costs as there is a lot of confusion about that. To clarify, for everything you sell there is about a 15% cut taken out of your profits by the Trading Post. This is the cost of doing business in the Trading Post and some of those fees are non- refundable even if you cancel your transaction. If you want to get more information on the specifics of how this works you may want to check out our wiki at http://wiki.guildwars2.com/wiki/Trading_Post#Fees. Like I said though this is actually working normally, we are terribly sorry for the confusion it may have cause though.
Now finally if you are aware of how to get your items/profits and you know about the costs, but you are still running into issues with missing items or funds there could be a technical issue at work. We actually have seen some transactions getting stuck or delayed so that people never get their items or profits for their sales/purchases. This is something development is aware of though and we are getting it corrected. So in the very near future you should be receiving your items or money if your transaction was delayed. Please give it about seven days and it should arrive to you within that time frame.
Hopefully that clears up the issue for you, but should anything else pop up; please don’t hesitate to hit us up. Thanks so much for your time and you have a great day!
Bottom line, I still do not have my items and money and they still refuse to acknowledge that their system is experiencing problems that lose Money and merchandise…..
