Guild Wars 2

ronpierce.2760:

selan.8354:

anet maybe thought that people would be happy to see such a beautiful armor set in the gemstore, but forgot that putting the same armor design like a cultural skin should is a bad idea. im glad they responded and admitted the mistake. maybe anet sees what people like when it comes to armor. medium armor should be less coats light armor should offer both revealing and elegant.
so the new flamekissed should have something that can be similar revealing and elegant like the human t3 but still be a unique design. people are very specific with clothes thats why i understand that many people are concerned about the redesign. it took me a while to figure out my armor design and id be mad if one piece was redesigned, but in this case it is necessary.
cultural should stay exclusive.

I’d say light needs more hoods/fullhelms and less face stickers. (for males) So many face stickers, there’s not much fun customization to be done with that. These are the major reasons I wanted grenth hood and gasmask so much, finally a few helms that make a difference on light wearers.

More hoods can wait until the next set. The replacement set should retain the same utility, quality and desirability to those who have it now. That means not covering hair or faces and leaving at least the same areas and amount of visible skin so that the armor continues to allow sylvari and norn to see hair/faces/eyes/skin/glow/tattoos.

Sunshine.4680:

MisterEction.9382:

Caffynated.5713:

Do all of the people claiming that they or their “friends” skinned over existing t3 cultural with flamekissed realize that you’re actually undermining their own attempts to keep your welfare cultural armor?

You’re telling me that welfare cultural is so vastly superior to T3 cultural, that you effectively deleted the 119g you spent on the skin and the 30g you spent on transmutation crystals to put it on exotics, because you thought you would never again want to wear the vastly inferior T3. Think about that for a second… well, maybe a lot of seconds with this crowd.

It doesn’t undermine it at all. What they paid for it is irrelevant. How it compares to anything else and what it costs is irrelevant. They purchased it legitimately. They have more right to keep it by any moral standard than the people that complained had to take it away from them. They deserve to keep what they have whether they paid 1 gold , a hundred gold or a thousand gold.

Except for the fact that the human skin is exclusive which this armor was based off so no, I don’t see your point or how some gem skin outweighs an entire race’s cultural armor. I think they should get a hefty refund and it sucks it happened but they should not get to keep a skin that was never, ever supposed to be used by other races.

They should get a skin that they are as happy with as the one they have now. It doesn’t have to be the same one, but it has to be equal in quality, utility and desirability. They have the right to be as happy with their character after the change as they are with the character in the armor as it is now. That doesn’t make up for what is being done to them, but at least in the end they’ll have what they have now, a character they are happy with.

It isn’t the skin that outweighs anything. It is the fact that something they bought was taken away from them against their will. It is an awful feeling to have that done to you. And it is an awful thing to do to someone.

What is being done to people who bought the skin is no different than if someone walked up to you, took something of yours that you like and wanted to keep and couldn’t replace, then threw some money at you as they walked away.

Sunshine.4680:

MisterEction.9382:

Sunshine.4680:

jester.1246:

Sunshine.4680:

jester.1246:

Aerlen.5326:

I say the folks who got the skin removed now need to compensate those completely kittened by it’s removal if said people do NOT like the new flamekissed skin. It’s only fair – I’ve heard complaint after complaint of how 800 gem armor made their work for 120 gold worthless and read countless threads about “doing the math”.

Well, your complaints cost some people 120 gold or more. No, not everyone knew that was T3 armor and “controversial” – I didn’t realize until I came to the forums. I held off buying because of the very vocal crap on the forums. Others? Not so lucky. So now, I know of five people completely kittened because they bought exotic armor, earned the gold to buy human T3 light, transmuted it for the skin and then transmuted it to flamekissed yesterday… and now Anet won’t fix that. Is it their fault? Do they deserve to be out that gold and have to earn it all over again?

Please tell me how much gold all of you complaining lost out on because flamekissed existed for 24 hours.

Agreed. They got what they wanted, its removed for remodelling. Let people who bought it in those 24h keep it as is.

Why? What makes them so special to get to keep a skin that obviously shouldn’t have been released? If that’s the case I want firey norn t3 sent to me because I picked a human for racial specific armors.

The fact that we PAID for it and we’ll lose gold/skins on forced refund (because I’ve used it over some of my cultural armor and armor that was transmuted few times)

For all I care make every cultural armor available for all classes. This was first light armor set that I really liked from shop

Than you should have rolled a human.

Why should he have rolled a human to wear a flaming armor that didn’t exist, looks better on a norn or sylvari and is going to be completely removed from the game?

Because it is based, no it is redone human T3 if it was the light armor you liked than you and the others should have made a human. I love Norn t3 heavy but I’m not going to cry about not having access to it because I did not make a Norn. Would I be upset if they put norn t3 in the gemstore and took it away? Yes but I’m not going to sit here and think that for a second that the people who picked human for this look of armor and leveled, took their time and gold to get this armor are somehow on the same footing.

It’s not the same at all, one if a gem store skin the other took time, transmutes and a specific race to get. I’m tired of you people not understanding such a simple fact that this armor should have never been released. Something Anet agrees with.

You’re right, they aren’t on the same footing. The T3 people didn’t have something they bought and liked taken away from them against their will, which is far more offensive than having someone else have something that is like something you have.

It isn’t a fact that it shouldn’t have been released, it is an opinion, one Anet didn’t have when they released it, and one not universally shared.

Caffynated.5713:

Do all of the people claiming that they or their “friends” skinned over existing t3 cultural with flamekissed realize that you’re actually undermining their own attempts to keep your welfare cultural armor?

You’re telling me that welfare cultural is so vastly superior to T3 cultural, that you effectively deleted the 119g you spent on the skin and the 30g you spent on transmutation crystals to put it on exotics, because you thought you would never again want to wear the vastly inferior T3. Think about that for a second… well, maybe a lot of seconds with this crowd.

It doesn’t undermine it at all. What they paid for it is irrelevant. How it compares to anything else and what it costs is irrelevant. They purchased it legitimately. They have more right to keep it by any moral standard than the people that complained had to take it away from them. They deserve to keep what they have whether they paid 1 gold , a hundred gold or a thousand gold.

Sunshine.4680:

jester.1246:

Sunshine.4680:

jester.1246:

Aerlen.5326:

I say the folks who got the skin removed now need to compensate those completely kittened by it’s removal if said people do NOT like the new flamekissed skin. It’s only fair – I’ve heard complaint after complaint of how 800 gem armor made their work for 120 gold worthless and read countless threads about “doing the math”.

Well, your complaints cost some people 120 gold or more. No, not everyone knew that was T3 armor and “controversial” – I didn’t realize until I came to the forums. I held off buying because of the very vocal crap on the forums. Others? Not so lucky. So now, I know of five people completely kittened because they bought exotic armor, earned the gold to buy human T3 light, transmuted it for the skin and then transmuted it to flamekissed yesterday… and now Anet won’t fix that. Is it their fault? Do they deserve to be out that gold and have to earn it all over again?

Please tell me how much gold all of you complaining lost out on because flamekissed existed for 24 hours.

Agreed. They got what they wanted, its removed for remodelling. Let people who bought it in those 24h keep it as is.

Why? What makes them so special to get to keep a skin that obviously shouldn’t have been released? If that’s the case I want firey norn t3 sent to me because I picked a human for racial specific armors.

The fact that we PAID for it and we’ll lose gold/skins on forced refund (because I’ve used it over some of my cultural armor and armor that was transmuted few times)

For all I care make every cultural armor available for all classes. This was first light armor set that I really liked from shop

Than you should have rolled a human.

Why should he have rolled a human to wear a flaming armor that didn’t exist, looks better on a norn or sylvari and is going to be completely removed from the game?

Jovel.5706:

I dislike repeating myself, but I just did. You’re not losing an armor set, you’ll get the reworked Flamekissed, but it will NOT be T3 human.

That is true only if the reworked armor is of the same desirability, quality and utility to the people who have and like the current armor. If the result of the reworking doesn’t result in the character looking as good to the player as it does now, they’ve lost an armor set, because the new one is worthless to them and they aren’t going to be as happy with that character as they are now.

If you take away from one, take it away from all.

Dreamtrip.6093:

@MisterEction —-> i doubt that will happen cause to take an example the other 2 sets look horrible.

It will be a miracle if it does, but as of now, from all that has come out, my options are sticking with whatever skin they come up with or getting back 800 gems and being stuck with a 40 gold lost, having wasted one day off getting things together and having had another day off ruined by having something taken from me against my will, which is an incredibly awful feeling.

So, I’m going to push for them to do that skin right so that in the end I have a character I’m as happy with my character as I was before and I’ve had a day off ruined by having been put in a position to expect something was going to be taken from me against my will, which is an incredibly awful feeling.

Ganathar.4956:

Look a few posts above and you will see that this suggestion has already been made and that it has problems of it’s own. The best solution is for Anet to work hard in order to restore the armor of unsatisfied customers to it’s former state.

No, the best solution is to provide the people who bought the Flamekissed armor with a skin of comparable desirability, quality and utility that looks different from human T3.

The goal needs to be that people are as happy with the character the armor is on after it is changed as they are with it now, not that they just have the same amount of stuff they had before buying it.

People with T3 had the same amount of stuff as before and weren’t happy. ArenaNet took Flamekissed armor away from other people to make the people with T3 happy. Now they should be focused on doing whatever it takes to make the people the armor was taken away from happy.

slurpey.6014:

thartalion.2756:

Hello,

First post here, played since pre-launch and spent a fair amount of money in this game (a few hundreds, actually). Anyway, i’m one of the evil players that bought the Flamekissed armor skin. I did it with 800 gems that i bought for 10,00$.

Now it will be removed from the game (or replaced by something i didn’t pay for). If i read correctly, i’ll be able to get a full refund by contacting support. We’re not talking about the 800 gems, but the 10,00$, right? Because i honnestly don’t care about those gems… but i did care about that skin.

My main concern is : will it happen again? It’s actually the first time in my life that i buy something and it’s “replaced” without my concent after my money was taken away from my wallet. As an adult customer, i’m a bit in shock right now. How can i sincerely put any more money in your gemshop, knowing that my purchase might be temporary or that it might change eventually because someone else isn’t happy with it?

What am i supposed to think about all this?

Anet took a hit and that’s not reversible. Putting a texture on the gem store that was 100% T3 human cultural was the first mistake made. The 2nd mistake was writing an apology in which Anet calls all of us idiots, watch I get my infraction for this tonight, yet they won’t apologize for calling us that and the 3rd mistake was taking it out of the gem store with the promise of an remake without a set dead line.

4th mistake – They only apologized to the people who wanted the skin taken away from others, and not the people who bought the skin that they are taking the skin away from.

5th mistake – They are giving no indications of any concern for the satisfaction of those people that they are taking the skin away from.

Belzebu.3912:

By my understanding, who bought the skin will keep the skin (if you bought it is because you liked the skin), and later they will release a different skin to replace this one.

You keep the skin until they release the next one. But when the next one is released, it replaces the one you have. In the end, you lose the skin.

Corpus Christi.2057:

I’ll explain to you the idea of buying the gems. It should not be an enlightenment to you since you are a grown up person who voluntarily but the gems ( so I assume ).

By buying the gems you accept the contract for precisely that – buying gems. The contract does not involve the promise that the objects in the gemstore, the ones that are purchasable with the gem currency, will stay the forever. Quite on the contrary. Therefore, if you first buy gems, then with the gems buy a new skin that is then removed due to an issue – you can’t seriously demand the refund of the real money since the two transactions are separate. It’s a simple law of contract.

Best regards

But law of contract is irrelevant. He isn’t trying to sue ArenaNet, he just wants them to do the right thing. And the right thing in this situation is to fully compensate everyone involved.

Nothing contractually obligated ArenaNet to give the people that complained exactly what they wanted in taking the armor away from those that purchased it. So there is no just reason for ArenaNet needs to be contractually obligated to fairly compensate the people they are taking the armor from in exactly the way that those people want to be compensated.

Corpus Christi.2057:

Substance E.4852:

hchadw.1097:

Corpus Christi.2057:

Sabyne.6329:

Corpus Christi.2057:

Sabyne.6329:

Corpus Christi.2057:

Sabyne.6329:

Leo Paul.1659:

^This. If they think 800 gems and reverting the armor back to its original skin (the very first skin used) is enough compensation for this whole fiasco, they better think again. A debacle as big as this cannot be satiated by that alone. In fact, that’ll only introduce another outrage.

Then again, there are people who believe it serves us right. Look what someone answered me on another thread. Priceless really.

Corpus Christi.2057:

…The answer by the community to the release of the Flamekissed armour was almost unanimous – hence the response from ANet that must have happened. In-game chat, forum chat, reddit, literally everywhere the community objections were present.
If you then went on to craft new objects in order to match the new looks – let’s face it, it is your own mistake. The mistake on ANet’s part to release this skin was like a “bug” of the game that should not have happened in the first place. The gem refund is all that you deserve, really.

If you start being reasonable, it is anything but priceless, really. Just think it over. You will arrive at the same conclusion.

So you actually believe that people who lost their previous skin (which can be expensive, T3 and gem store set I look at you) and will only be refunded gems is fair? I mean you really believe this? For a mistake on Anet’s part? Some people are losing money here, some are losing a lot of gold here and you find it normal? And you tell me to be reasonable? LOL sure.

Before putting posts like this, stay informed. ANet, in their official response, stated that the support team will answer ALL the personal scenarios with regards to the acquistion of the skin. Instead of starting a mess, await the solution they propose to some personal cases. And yes, that’s part of being reasonable.

Best regards

Yeah it’s all nice and all but some people in this very thread have contacted the customer support who said otherwise so who are we supposed to believe now? The one who we are supposed to contact and deal with to be compensated or a forum post explaining how they didn’t see the new armor looked so much like the T3 one because it wasn’t obvious enough for their art team? Bait and switch at its finest and yet there are still people who tell you things like it serves us right for buying it. Amazing really.

Just be patient. If you do not like their solution, they also stated they would consider new ideas for the solution of the problem. Just stay tuned.

Best regards

Mabe another (Ooops We messed up) NPC like the one for gathering tools exchange, in the black lion that you can walk up with your unequiped armor and change it back to its previous state.. Like get my old T3 Back in exchange for my flameCloneT3. NPC changes armor back.. gives me my 800 gems back and we both are happy.. NPC has a job.. I have my old gear back… or can that be done ?

That would be the optimal choice. Remains to be seen if Anet will do it or if it can even be done. When you transmuted it you copied over the skin data from the T3 with the flame kissed skin data so even a splitter won’t save you. It sounds like the kind of problem that would require direct staff intervention to fix. I’m sure if enough people make a similar case then anet will come up with something since T3 is significantly more expensive than the other armors in the game.

I’m pretty sure, since it’s become such a great issue now, they will do their utmost to address all the cases people will present them with.

Best regards

Or not, after those posts, there was this 10-12 hours later (2 pages back in this thread):

Nanoko.1850

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

CntrlAltDefeat.1465:

ShinNakon.9085:

I did the same thing and reskined my human t3 for this flame version. Wondering if I get my human t3 armor back or if i am kitten out of luck? For those that say before jumping to conclusions to wait and see you might like it I doubt that. Out of all the gemstore armor the only one I ever purchased was the Primeval because it was the same armor I wore in GW1 on my warrior. Everything else looked pretty horrible to me with the exception of this new armor.

Maybe Anet should let those that transmuted over human t3 keep this new look and give everyone else the new and improved version of flamekissed armor.

You can’t have one solution for some people and another for others. They have adequately addressed it. My guess would be it will become flamekissed winged armour. They are offering a refund if you don’t like the skin. You can use a transmute splitter and if you contact support there maybe good odd’s for those who did transmute that they will receive one via in game mail. Try not to jump to conclusions. In the mean time you get to still use it and will be reimbursed fairly if you don’t enjoy the change.

Winged Armor certainly isn’t an adequate way of addressing it. The helm and shoulders cover too much to be as good on sylvari and norns for which the ability to see their glows/tattoos and coloring is a major attraction of the current model.

Unless they’re covering all expenses associated with swapping out – weapons, splitters, transmute stones, dyes, hair kits and what not, they won’t be reimbursing people fairly either.

Best part is that the male version of the bikini covers him head-to-toe and has a really nice helm.

Substance E.4852:

Lamont.5973:

Hmmm

since it appears customer service is about to make totally bone-headed move that will certainly lose them customers, it might be a really good idea to get hold of reps like Regina and Gaile (are those the right ones?) right NOW before this nonsense occurs. Maybe there is still time to head it off at the pass and to find a sensible solution that isn’t totally stupid.

That assumes the new armor isn’t just a tweaked mesh that isn’t a 1:1 of HT3 or a whole new armor in the same skimpy, belly dancer style. Anet was boneheaded enough to start this whole mess but they likely saw how many bought it and will try to keep the new mesh as close as they can to not only keep people happy but also to keep selling the armor.

People keep thinking it will be pug fugly and not at all the same when there is no reason for a for profit company to do something like that.

If you read the threads, you’ll see that there is a push among supporters of taking the current armor away to replace it with something not only different than T3, but something worse as well.

Having given those people what they want, having shown no inclination to even consider what those that purchased and like the Flamekissed armor want, and having not said anything to the contrary, it isn’t really unreasonable for people who are having their armor replaced against their will to be expecting the worst.

Granted, they said new art, which doesn’t even necessarily require a different mesh, as it could just be the skin over the mesh that they’re talking about.

But that doesn’t mean they wouldn’t do something like cover more skin or have a mask or helm that covers face and/or hair, effectively ruining what makes it look so good on norn and sylvari now – the ability to see hair, skin color, eye color, glows and tattoos – which combined with the flames lets people create some fantastic looks. Taking away any of those things effectively makes the armor an unsuitable replacement for people who like it for those reasons regardless of how nice it otherwise is.

Simply changing the length and cut of the skirt preventing people from seeing the flaming and decorative boots as they run would be a big downgrade.

Sabyne.6329:

Panteri.4073:

I know that I get a gem refund, but will my old armor be refunded as well? That costed 800 gems for me too. And according to the posts here they reskinned their t3 with this flamekissed armor set. So what if they wont refund old armor, those people will have to pay 119 again for t3?

Based on what the support answered to someone, your previous skin won’t be refunded. So if you lost a gem store skin, a t3, bought new expensive dyes for your new look, weapons, makeover kits, etc, it’s all lost and won’t be reverted. GG Anet, GG community.

Nanoko.1850:

customer support got back to me, they will not be offering a way to get back an old T3 skin, if you want it back after the change, you will have to rebuy the skin. the only thing that will be offered is the refund of 800 gems and an automatic reskin when the new one is put in.

Thank you crusaders and anet, you just screwed people out of even more gold.

But, but, aren’t we supposed to wait and see and Customer Service will help us?

“So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. "

“Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made.”

Verdelet Arconia.6987:

you didn’t pay $10 for the amour skin, you paid $10 for the gems. you paid the gems for the amour skin.

The skin is changed,u get ur refund of gems which is the payment for the skin.

If you want refund of $10 for the gems,then you need to understand that once gems is bought,it cannot be sold back to the company for $.

An adult customer,like yourself, should understand this concept.

They can get their money back. It called an exception to policy and companies make exceptions to policy all the time, especially when it serves their interests, such as trying to get out of doing more to make things right when they’ve done something wrong. If giving back money keeps them from losing customers or having to do work that would cost more or just gets to be easier than fielding complaints, then eventually they’ll give back money.

Palador.2170:

shinreigari.7318:

If i remember correctly, there’s any item caled transmutation splitter in the gem store, which separates the two items that you once transmuted (correct me if i’m wrong, i’ve never used it but as i remember, it does exactly this).

Not quite. It splits an item into three seperate things.

The upgrade that was in it (if any).
The item the looks (skin) came from.
The item the stats came from.

I’ve not really tested it, but this is how I understand it.

Let’s say you take an exotic chest piece for stats, and put the Phoenix skin on it. Then, you put the Flamekissed skin on it. Splitting it will give you the upgrade (again, if any), the Flamekissed skin, and the exotic chest piece. You will not get the Phoenix skin in any way, shape, or form.

So….yeah. If that’s really how it works, then this will be bad. Customer support’s going to be busy.

It gets worse when you factor in things that aren’t on the gem store.

I got weapons to match the armor. I crafted a Berzerker Destroyer Staff and transmuted it down to a green of my characters level and transmuted two level 80 Berzerker Destroyer Daggers I had on my thief down to blues of my characters level.

How do I get the money I spent on the staff, which I wanted because it matched the armor, if the new armor doesn’t match or is just a hideous rock thing that matches the weapons but not my sylvari? Same with the daggers.

600 gems in splitters for the daggers and I think I get the exotics back. I think that may be more expensive than buying two new level 80 exotic pearl daggers and using transmutation stones though.

For the staff, splitting it is still going to leave it soulbound I believe and therefore useless, so I’d need to get the gold back. And since I crafted it, ran around and ground for stuff to finish it, I have no idea ho much I spent, but don’t think it was much, if any less than TP price when it was all said and done.

I was lucky in that I’m only out 40-45 gold worth of stuff on top of the skin itself since I haven’t purchased a midnight fire dye or destroyer trident yet.

But, if the new skin doesn’t dye the same, even keeping it could be costly to get a dye that matches the old one. If I have to upgrade from using Midnight Fire to Abyss to get something black enough, that’s a 35 gold difference.

If they decide to do the art in a way that it makes my destroyer weapons not fit, I need replacements. If they match it to fused weapons, that’s a ridiculous 891 gold for the staff and two dagger skins, and I wouldn’t be able to get a matching trident because there isn’t one. And anyway, the whole looking like something cobbled together from the scrapyard thing doesn’t fit my sylvari at all.

For all the talk about too much fire stuff, there really isn’t a lot of nice stuff out there. It is entirely possible the armor could be done in a way that matches no currently available weapons. Or matches something crazy like two Incinerators and a staff to be named later when the new legendaries come out.

Basically, it is going to be pretty much impossible to leave people who have and like the armor now happy after it is taken away without getting the replacement armor right.

ShinNakon.9085:

Where is this post?

It is in the announcements, but I copied it here. This is all we have so far from ArenaNet.

Regina Buenaobra

North American Community Team Lead

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

We will temporarily remove Flamekissed Armor Skin from the Gem Store.
Players who have purchased Flamekissed Armor Skin will keep the skin.
We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

The thing is, we can’t make it an either/or situation, and the devs feel that the best course is to change the armor. It would be nice to say “Change if you want” but that’s not feasible. So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. (No, “a new car and a couple of free pizzas” isn’t going to be on the table. )

I understand this is sort of a hot topic right now, but again, there’s nothing to lose by waiting for a look-see at the new armor set, and there may be something to gain! It’s certainly what I would do and I encourage you to think of doing the same.
Gaile Gray
Support Liaison
ArenaNet

You know, in looking at all the situations with players and their different needs, I really believe the best course here is to wait for the introduction of the replacement armor set. From what I’ve been told, it’s going to be really nice. Please keep in mind we’ve already made it clear that Customer Support will try to resolve the individual concerns that you may have once the armor change is made. Each of you may have slightly different situations. But since the armor is not out now, and because we will be happy to address your concern after you’ve had time to appraise the new set, doesn’t it make sense to wait and see?
Gaile Gray
Support Liaison
ArenaNet

The most important issue, barring letting people who have the skin keep it, is that the replacement, while distinctive from the T3 armor, should still be in somewhat the same vein – fancy, fiery, with similar area coverage and size, same level of detail, same quality of textures, handles dyes the same way, etc.

The replacement skin should be usable on the same characters, with the same skin, hair, eyes, weapons, gear and dyes and look different from the T3, but still great.

This is the ideal fix – to eliminate the impact on people who have and like the skin as much as possible by making sure that the replacement is of high quality and looks great on similarly themed characters and lets the T3 people be happy nobody has their skin. That would make a lot of the rest easier and in many cases unnecessary to deal with.

If people are unhappy that their character isn’t as good looking to them as it was before, just giving them their gems back, and even compensating them for everything else they might have spent around them is still going to be treating them unfairly.

At that point, ArenaNet should be breaking out mini Mr. Sparkles or something for people because this is a pretty raw deal. I’m kidding about mini Mr. Sparkles. Nobody else should have one. It would make them less exclusive.

But, ArenaNet should look at giving the player something in-game, even if it has a higher gold/gem value. The problem is, nothing really affects your character’s appearance like a full set of armor, especially this armor. While I’d enjoy the apoplectic fits that would arise if they sent everyone affected a Legendary Weapon, that isn’t really an option. Maybe a new in-game T-shirt. “I Got Screwed by ArenaNet and All I Got Was This Lousy T-Shirt.” That would seriously be really cool. Or place one bug of the affected person’s choice at the top of the list (e.g. fix my Asura’s priory boots). But make some meaningful gesture.

It would be nice if at the end of his there was nobody feeling like I’m feeling right now.

Flissy.4093:

MisterEction.9382:

Flissy.4093:

Funset.7893:

The truth is that the whining minoroty on this forum does not represent the opinion of the majority.

Removing the skin just because of few whiny people on the forum is not fair.

Remeber, people on the forum are minority, and we should not consider their opinion, because it does not match the majority. It is a proven fact.

Please, give back the armor skin, Arenanet. Do not bully your loyal customers based on the opinion of a tiny minority of your playerbas in 1 single thread!

The armor impacted the goals and accomplishments of many months of past players. Reverting has just made your character go back 24h or so. You were happy enough to play without this armor. Big difference, eh?

No. I was happy enough with the new armor that I unparked an alt I hadn’t used much in months because I wasn’t happy with its appearance. I set it up with three transmuted down destroyer weapons and was looking forward to leveling it and working toward a destroyer trident and picking up its own dyes to use for its coloring. I wanted to tweak some some things with a total makeover kit as well.

So taking the skin away from me does specifically make me unhappy to play the character and takes away not only the skin, but the opportunity for me to have months of goals and accomplishments with that character.

So I wasn’t happy enough to play that character without the armor. I certainly won’t be happy to play with it again without another armor I like as much or better, which currently isn’t in the game. I’ve been waiting over a year for the right skin to finish this character, playing the game the whole time, and now that skin is gone. That is at least as big a deal as somebody else having a skin with fire on it that someone else bought without.

But none of that makes Funset having something he liked taken away from him against his will any less wrong than it happening to me even if he just popped in and bought it the first time he saw it. And it was very wrong.

The change is coming at the expense of the people that bought the new skin to placate the people who had the T3 skin and complained. This is specifically what was asked for – take away something that other people currently have and like against their will. Why not just own up to it?

I’ve not said nobody is affected by this. As soon as this armor went live, SOMEONE was damaged. This is damage control, and are affecting by far the minority.

But if this skin means so much to you, why isn’t your character Human?

We don’t know how many people it is actually affecting. It could be affecting more people than the number of people that had T3 and complained. Even if it is only a minority, that doesn’t make taking something from them against their will any less wrong or remove the obligation to ensure they are fairly compensated.

I have human characters, five of them in fact. One of them has T3 light boots. I’ve been playing regularly since release. If I wanted a human in full T3 light armor, I’d have one.

This character isn’t a human because I couldn’t have made a human that looks like this one does in this armor. Now that this armor is being taken away, there may never be another armor that looks as good to me on this character again.

Flissy.4093:

Funset.7893:

The truth is that the whining minoroty on this forum does not represent the opinion of the majority.

Removing the skin just because of few whiny people on the forum is not fair.

Remeber, people on the forum are minority, and we should not consider their opinion, because it does not match the majority. It is a proven fact.

Please, give back the armor skin, Arenanet. Do not bully your loyal customers based on the opinion of a tiny minority of your playerbas in 1 single thread!

The armor impacted the goals and accomplishments of many months of past players. Reverting has just made your character go back 24h or so. You were happy enough to play without this armor. Big difference, eh?

No. I was happy enough with the new armor that I unparked an alt I hadn’t used much in months because I wasn’t happy with its appearance. I set it up with three transmuted down destroyer weapons and was looking forward to leveling it and working toward a destroyer trident and picking up its own dyes to use for its coloring. I wanted to tweak some some things with a total makeover kit as well.

So taking the skin away from me does specifically make me unhappy to play the character and takes away not only the skin, but the opportunity for me to have months of goals and accomplishments with that character.

So I wasn’t happy enough to play that character without the armor. I certainly won’t be happy to play with it again without another armor I like as much or better, which currently isn’t in the game. I’ve been waiting over a year for the right skin to finish this character, playing the game the whole time, and now that skin is gone. That is at least as big a deal as somebody else having a skin with fire on it that someone else bought without.

But none of that makes Funset having something he liked taken away from him against his will any less wrong than it happening to me even if he just popped in and bought it the first time he saw it. And it was very wrong.

The change is coming at the expense of the people that bought the new skin to placate the people who had the T3 skin and complained. This is specifically what was asked for – take away something that other people currently have and like against their will. Why not just own up to it?

Trixie.7614:

MisterEction.9382:

Trixie.7614:

MisterEction.9382:

TheDaiBish.9735:

MisterEction.9382:

Regina Buenaobra.6193:

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

• We will temporarily remove Flamekissed Armor Skin from the Gem Store.
• Players who have purchased Flamekissed Armor Skin will keep the skin.
• We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
• Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
• When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

So you’re going to take away something that people bought and enjoy without compensating them fairly. It is great to be a paying customer at ArenaNet.

Looks like someone didn’t read it:

• Those who bought it can keep it for the moment.
• When they update it, it’ll be changed.
• If the player isn’t happy with it, they’ll get a refund.

How is ‘being allowed to keep it or have a refund if you’re not happy’ not fair compensation?

Fair compensation would be guaranteeing that at the end I’m as satisfied with how my character looks in it after they change it as I am now or they give me something else that makes me equally satisfied. if I’d just wanted 800 gold or 10 bucks, I wouldn’t have bought it in the first place.

Unless they’ve got a great plan for this, I don’t see them making up for the money and time I and others spent putting together other things to go with this armor that may or may not match the new armor. And I don’t think they have the pull to get me a day off to start from scratch on a new set even if they did.

There is nothing fair to the people who purchased the gem store armor about this resolution.

You get to wear the armor you liked untill you get a full refund. Want them to come and clean your apartment as well? People like you make it really hard to not use bad language.

Gee, thanks. I can level a character I’d parked because I didn’t have an end-game skin I liked for it until they take away the end-game skin.

Really, wanting to be fairly compensated for something being taken away from me spurs you more to bad language than all the people who demanded something be taken away from someone else who had done nothing wrong simply so they could enjoy having it exclusively themselves?

Acting all “I want more” spurs me to bad language, not your desire for the skin. You should be happy they are giving you a refund, because you deserve nothing.

You have a frightening concept of rights and justice. I don’t want more. I just want to be compensated for what I’m losing. Which isn’t just an amount of gems, but the level of satisfaction I have with my character in its current state.

I have a character I really like right now. I shouldn’t be left with one that I like less after a change that was forced upon me to appease others.

Gaile Gray.6029:

The thing is, we can’t make it an either/or situation, and the devs feel that the best course is to change the armor. It would be nice to say “Change if you want” but that’s not feasible. So the Flamekissed Armor Skin will be reworked. And when it is, you guys are welcome to share your thoughts and to let Customer Support know what they can do for you. (No, “a new car and a couple of free pizzas” isn’t going to be on the table. )

I understand this is sort of a hot topic right now, but again, there’s nothing to lose by waiting for a look-see at the new armor set, and there may be something to gain! It’s certainly what I would do and I encourage you to think of doing the same.

I’m willing to wait and see. But, could you bug someone working on it to look at the fourth page of the “Your Best Looking Character” thread and see what those of us who really like the current skin like about it: https://forum-en.gw2archive.eu/forum/game/gw2/Your-best-looking-character

This skin was taken away from those of us that like it with no choice on our part. I think that if those of us who purchased the new skin knew that what we liked was being considered in creating the replacement it would take some of the sting out of that.

Becka Williams.4978:

I think they’ll fill in the holes in the skirt, and the shoes, and change the mantle, eyes, and shirt a bit more, but otherwise, it’ll look mostly the same, so as to not kitten off the people who bought it.

If it covers up more skin, it’ll bother me and likely others, since a lot of the posters I’ve seen as well as people running around in game are Sylvari and the great thing about this is how it looked with sylvari skin colors and glows.

If they keep the same mesh, they should redo the art completely but is still physically similar in regard to dimensions, skin coverage (from my POV they could do less, but I’m happy with it being as good to me as the current one so other people aren’t having it changed away from what they like about the current one), how it handles dyes and complexity.

It really shouldn’t be that hard to look at it as they go and say, “Yeah, what we’re doing now is going to appeal to the same people that liked the other one in the same ways.”

Trixie.7614:

MisterEction.9382:

TheDaiBish.9735:

MisterEction.9382:

Regina Buenaobra.6193:

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

• We will temporarily remove Flamekissed Armor Skin from the Gem Store.
• Players who have purchased Flamekissed Armor Skin will keep the skin.
• We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
• Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
• When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

So you’re going to take away something that people bought and enjoy without compensating them fairly. It is great to be a paying customer at ArenaNet.

Looks like someone didn’t read it:

• Those who bought it can keep it for the moment.
• When they update it, it’ll be changed.
• If the player isn’t happy with it, they’ll get a refund.

How is ‘being allowed to keep it or have a refund if you’re not happy’ not fair compensation?

Fair compensation would be guaranteeing that at the end I’m as satisfied with how my character looks in it after they change it as I am now or they give me something else that makes me equally satisfied. if I’d just wanted 800 gold or 10 bucks, I wouldn’t have bought it in the first place.

Unless they’ve got a great plan for this, I don’t see them making up for the money and time I and others spent putting together other things to go with this armor that may or may not match the new armor. And I don’t think they have the pull to get me a day off to start from scratch on a new set even if they did.

There is nothing fair to the people who purchased the gem store armor about this resolution.

You get to wear the armor you liked untill you get a full refund. Want them to come and clean your apartment as well? People like you make it really hard to not use bad language.

Gee, thanks. I can level a character I’d parked because I didn’t have an end-game skin I liked for it until they take away the end-game skin.

Really, wanting to be fairly compensated for something being taken away from me spurs you more to bad language than all the people who demanded something be taken away from someone else who had done nothing wrong simply so they could enjoy having it exclusively themselves?

DonkeyPunch.5386:

MisterEction.9382:

Silas.8630:

MisterEction.9382:

Silas.8630:

MisterEction.9382:

People bought or used dyes, weapons/skins, minis, hair/makeover kits, character slots etc. specifically to use with the new armor skin. People invested time and money/gold in putting that together. They passed on opportunities to use that time and money in ways that would have resulted in having something they want or doing something enjoyable rather than using it on something that is taken away from them.

If you used a dye, you get the dye back, if you bought a weapon skin, the purchase is refunded, if you used a makeover kit, you get the kit back and your looks are restored, if you spent gold, the gold is returned…should I go on? What part of this concept isn’t making sense?

The part where you take something away that people wanted enough to invest time and money into and they are left with nothing but a bad experience? People made a purchase of something that they like and enjoy. How hard is it to understand that taking that away and leaving them without what they purchased and enjoy isn’t fair?

Unless they get something else that they would rather have, they’re being treated unfairly. The gold/money they spent is obviously not what they would rather have, otherwise they wouldn’t have exchanged it for the item. ANet can’t give back the time at all. And there is no magic way to give everyone who purchased the new skin each something they would rather have for the amount of time/money/gold they invested.

So what I’m gathering from your posts is that the weeks or months other players spent gathering gold to buy a unique item they could enjoy mean kitten all, but somehow the 45 seconds you spent entering your credit card info are sacred? Understood, and moving on since clearly you’re too obtuse to see the other side of the argument.

Back to the ad hominem attacks and disingenuous reframing of my position, hunh?

I never said that people didn’t have a right to their complaint. I’ve even said to enjoy having what you wanted after the decision was made. But, the proposed solution, the the one ANet has settled upon, isn’t fair to those who are having something they like being taken away from them without fair compensation (unless they miraculously pull off a fantastic skin that appeals to all the people that bought the first one).

And how would it be fair to the people, like myself, who waited until today to buy the light armor skins. I bought the gems as soon as I signed on today for the sole purpose of buying those specific skins (before I noticed they weren’t there). So why should those of you who rushed to purchase them get the privilege to keep them, when those of us who took our time (thinking they would still be there) get shafted?

The way they’re doing this is the only rational solution. Everyone can cry all they want, but they’re going about this the right way.

You’re entitled to your opinion, but please don’t start the crying thing with me. There has been quite enough of that sort of stuff already but at least we managed to avoid that. I didn’t use it when people raised their complaints, please be equally considerate.

I’m not exactly sure how what I wrote is unfair to you. If anything, you’re being denied the ability to buy it because of complaints from others, not me. But, if you think things are being done the right way, you have no complaint at all and buying the item today would’ve been, by your standards, the wrong thing to do anyway.

I bought the skin. It is on my character now and I like it. I bought other things to go with it. I spent time gathering and running dungeons to get those things. At some point in the future, barring an artistic miracle from people who haven’t been knocking it out of the park a lot lately, what I bought will be something I am unhappy with and the items I worked for to go with it will be useless. In that event, it is fair that ANet puts as much effort into ensuring I am as happy with my character as they are putting into making sure people with the T3 set are happy with theirs. If that means something more than 800 gems, and more than strict financial remuneration for items, then that is fair as well.

How much would it cost to get an item that deletes an item off another player’s character with the side effect of making a bunch of their other stuff worthless? People got a lot more than 119 gold worth out of buying that T3 armor. That same added value should be provided to their victims.

Silas.8630:

MisterEction.9382:

Silas.8630:

MisterEction.9382:

People bought or used dyes, weapons/skins, minis, hair/makeover kits, character slots etc. specifically to use with the new armor skin. People invested time and money/gold in putting that together. They passed on opportunities to use that time and money in ways that would have resulted in having something they want or doing something enjoyable rather than using it on something that is taken away from them.

If you used a dye, you get the dye back, if you bought a weapon skin, the purchase is refunded, if you used a makeover kit, you get the kit back and your looks are restored, if you spent gold, the gold is returned…should I go on? What part of this concept isn’t making sense?

The part where you take something away that people wanted enough to invest time and money into and they are left with nothing but a bad experience? People made a purchase of something that they like and enjoy. How hard is it to understand that taking that away and leaving them without what they purchased and enjoy isn’t fair?

Unless they get something else that they would rather have, they’re being treated unfairly. The gold/money they spent is obviously not what they would rather have, otherwise they wouldn’t have exchanged it for the item. ANet can’t give back the time at all. And there is no magic way to give everyone who purchased the new skin each something they would rather have for the amount of time/money/gold they invested.

So what I’m gathering from your posts is that the weeks or months other players spent gathering gold to buy a unique item they could enjoy mean kitten all, but somehow the 45 seconds you spent entering your credit card info are sacred? Understood, and moving on since clearly you’re too obtuse to see the other side of the argument.

Back to the ad hominem attacks and disingenuous reframing of my position, hunh?

I never said that people didn’t have a right to their complaint. I’ve even said to enjoy having what you wanted after the decision was made. But, the proposed solution, the the one ANet has settled upon, isn’t fair to those who are having something they like being taken away from them without fair compensation (unless they miraculously pull off a fantastic skin that appeals to all the people that bought the first one).

caiomacos.1694:

Quest.7843:

caiomacos.1694:

Cathgar.7581:

caiomacos.1694:

morrolan.9608:

TheDaiBish.9735:

How is ‘being allowed to keep it or have a refund if you’re not happy’ not fair compensation?

Because he wants to keep the armor as is. I do to. A totally fair and correct result would have been to remove it from the gem store, redesigning it but let those who have bought it keep the existing skin.

No. This whole uproar about the skins is exactly because people were allowed to buy a reskin of a T3 cultural armor on the Gem Store. If those people could keep it simply because they bought it before ANet admitted the mistake and decided to fix, the problem would persist, since people would still have the amor that shouldnt have been sold on the first place.

So why punish the purchasers, who purchased in good faith. When it was not a problem they created?

And how exactly are you being punished? Youre getting your money back.

Because they’ll have to cover the cost of replacing their skins if they don’t like the new one. Unless Anet offers a skin rollback which seems unlikely

Im assuming they are going to provide a rollback for the previous armor pieces and even refund players real money (for those who spent real money on it), which would be the right thing to do. Maybe you could provide me a link that states otherwise.

They haven’t said they would go into depth on the refund – the reply just said that they would get a refund. They still need to get people that purchased other things to match the new armor taken care of. If it doesn’t match the same weapons, doesn’t handle dyes the same way, doesn’t fit hair colors, skin colors, glows, etc. some people are out significant money and even if they keep the new skin, they should be compensated with whatever it takes to make their character complete again.

Osujin.4280:

If I can make a suggestion to Anet: please use the “Rubric” armor skin as the base for the new light set, seeing as it’s currently unobtainable in PVE. http://wiki.guildwars2.com/wiki/PvP_Rubric_armor

No. That is awful. The new skin needs to be something that is of similar utility to the current skin to people who purchased the current skin – i.e. fancy, flames, exposed skin, accepts dyes the same.

This is supposed to be about making it different enough to make the T3 people not feel infringed upon, not screwing the people who bought the current skin by swapping in something completely unsuitable to how they want their character to look.

Well, I may as well join in and post it while it lasts.

I still can’t believe they’re taking this out of the game. I feel like someone just walked up and stole something from me.

Happy Thanksgiving?

TriggerSad.2597:

MisterEction.9382:

Regina Buenaobra.6193:

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

• We will temporarily remove Flamekissed Armor Skin from the Gem Store.
• Players who have purchased Flamekissed Armor Skin will keep the skin.
• We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
• Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
• When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

So you’re going to take away something that people bought and enjoy without compensating them fairly. It is great to be a paying customer at ArenaNet.

Are you kidding me? Did you not read the full post?
It says right in the post that any one who bought the original version, that doesn’t like the new version, can get a refund once the new version is released.

I don’t want a refund. I want to like the armor my character is wearing after the change to be armor I like as much as the armor it is wearing now. If I would rather have 800 gems than the armor I have now I wouldn’t have bought it. I wouldn’t have crafted a destroyer staff and skinned over two destroyer daggers to match it. I wouldn’t have invested time into restarting to level a character that is going to be on hold indefinitely until they get around with doing the work on a new skin.

Since it is on my sylvari to be as good it has to handle the dyes the same way, have the same areas of skin showing and have the flame effect look as good on it to be worth keeping before even accounting for the fact that they need to make a good looking skin that is in the same general theme, but looks different enough from the T3 that people won’t complain. And, if the result is good, but doesn’t match the destroyer weapons and instead matches the fused weapons, are they going to let me swap so I have a matching character?

For those of you who got what you wanted, enjoy it. I don’t begrudge you it any more than I begrudge the people who are enjoying the changes on the sylvari armor that messed up one of my characters. But saying that what ANet is doing in the course of making you happy is fair to everyone else isn’t true.

TheDaiBish.9735:

MisterEction.9382:

Regina Buenaobra.6193:

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

• We will temporarily remove Flamekissed Armor Skin from the Gem Store.
• Players who have purchased Flamekissed Armor Skin will keep the skin.
• We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
• Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
• When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

So you’re going to take away something that people bought and enjoy without compensating them fairly. It is great to be a paying customer at ArenaNet.

Looks like someone didn’t read it:

• Those who bought it can keep it for the moment.
• When they update it, it’ll be changed.
• If the player isn’t happy with it, they’ll get a refund.

How is ‘being allowed to keep it or have a refund if you’re not happy’ not fair compensation?

Fair compensation would be guaranteeing that at the end I’m as satisfied with how my character looks in it after they change it as I am now or they give me something else that makes me equally satisfied. if I’d just wanted 800 gold or 10 bucks, I wouldn’t have bought it in the first place.

Unless they’ve got a great plan for this, I don’t see them making up for the money and time I and others spent putting together other things to go with this armor that may or may not match the new armor. And I don’t think they have the pull to get me a day off to start from scratch on a new set even if they did.

There is nothing fair to the people who purchased the gem store armor about this resolution.

Regina Buenaobra.6193:

Hey, everyone. We’ve been reading all your feedback about the Flamekissed Armor Skin that was released into the Gem Store yesterday.

Although the Flamekissed Armor uses the same mesh as the Tier 3 Human Cultural Armor, it was not our intention to create an armor skin that so closely matched the existing Tier 3 Human Cultural armor set. The intention was to use the mesh as a basis for creating an armor set that stands apart and is distinct in appearance. However, after reading your feedback, we agree that the Flamekissed armor is not visually distinct enough from Human Cultural Tier 3 armor.

We will do a few things to address this issue.

• We will temporarily remove Flamekissed Armor Skin from the Gem Store.
• Players who have purchased Flamekissed Armor Skin will keep the skin.
• We will make new art for the Flamekissed Armor Skin that achieves our goal of making a visually distinct and attractive armor set and does not closely resemble the Human Tier 3 Cultural armor.
• Once this new artwork is completed, we will then update the Flamekissed Armor Skin so that all existing sets that players have purchased get the new art. We will also offer the Flamekissed Armor Skin for sale again at that time.
• When we update the Flamekissed Armor Skins with the new artwork, any player that has already purchased the set and who does not like the new, updated look, can get a full refund by contacting Customer Support.

Note that there is no ETA on when this change will happen. We need to work with the Character Art Team to determine when we can have a new armor skin ready, and this could take some time.

Thank you everyone for providing your feedback. We appreciate that you took the time to let us know how you feel about the new armor set.

So you’re going to take away something that people bought and enjoy without compensating them fairly. It is great to be a paying customer at ArenaNet.

Silas.8630:

MisterEction.9382:

People bought or used dyes, weapons/skins, minis, hair/makeover kits, character slots etc. specifically to use with the new armor skin. People invested time and money/gold in putting that together. They passed on opportunities to use that time and money in ways that would have resulted in having something they want or doing something enjoyable rather than using it on something that is taken away from them.

If you used a dye, you get the dye back, if you bought a weapon skin, the purchase is refunded, if you used a makeover kit, you get the kit back and your looks are restored, if you spent gold, the gold is returned…should I go on? What part of this concept isn’t making sense?

The part where you take something away that people wanted enough to invest time and money into and they are left with nothing but a bad experience? People made a purchase of something that they like and enjoy. How hard is it to understand that taking that away and leaving them without what they purchased and enjoy isn’t fair?

Unless they get something else that they would rather have, they’re being treated unfairly. The gold/money they spent is obviously not what they would rather have, otherwise they wouldn’t have exchanged it for the item. ANet can’t give back the time at all. And there is no magic way to give everyone who purchased the new skin each something they would rather have for the amount of time/money/gold they invested.

Silas.8630:

MisterEction.9382:

In order to be a valid point within the context of this thread, you need to address both compensating people who purchased the skin fairly and rolling back the armor.

I apologize, I thought the entire point, purpose, and definition of “rolling back” negated the need for arbitrary compensation. If the armor was rolled back it seemed painfully obvious to me that so would any gold/gems/dollars/euros/whatevers that had been spent on transmutation crystals and whatnot. Didn’t feel I needed to clarify that rolling back includes both sides of the transaction, not just taking the armor away.

Compensated fairly isn’t the same as just giving back gold/gems/dollars. Everyone didn’t just buy the skin and slap it on their existing armor and dye set. People bought or used dyes, weapons/skins, minis, hair/makeover kits, character slots etc. specifically to use with the new armor skin. People invested time and money/gold in putting that together. They passed on opportunities to use that time and money in ways that would have resulted in having something they want or doing something enjoyable rather than using it on something that is taken away from them.

To compensate them fairly, they should be as happy with their purchase and the time they invested (and I with mine) as people who have the T3 human armor want to be with theirs (and I presume you want to be with yours). That means letting them keep the thing they bought over other things or finding a way to give each of them something with which they will be as happy to have as what they bought and spent time on.

Swish.2463:

A complete reversal of the current gem shop armor. which is entirely Do-able. A mass refund is also Do-able tho it would mean a massive blow to Anet and NCSofts Financial gains for the entire quarter.

It also isn’t do-able in a way that is fair to the people that purchased the new armor. They (and I in this case) bought it because they liked it enough to choose to buy it over other things. To be fair, each person would need to have the new armor replaced with some other thing they liked enough to have purchased the other thing instead. They (and I in this case) have every bit as much a right to be happy with their purchase as people who purchased the T3 cultural armor. Just giving back gems (or money) doesn’t make up for the fact that you’ve taken away something they liked.

And, just giving back gems or money for the armor doesn’t account for the dye, base armor, weapons, total/hair makeover kits, minis and/or character slots someone bought with gold/gems or either via money to go with the armor. It doesn’t account for time they invested in getting everything together or opportunities to do other things with that time and money that might have been more enjoyable or resulted in having something rather than having something taken away.

Silas.8630:

MisterEction.9382:

Your actual point is incorrect

There were three aspects to my original point, which you claim is “incorrect,” so we’ll address them each in turn.

Part 1: Anet can rollback the armors.
This one really isn’t open for debate. It’s technologically possible for them to reset the entire server to its previous state, to simply delete the armor from all players’ inventories, or take any of a myriad of measures that would all result in a game world without the new armor. To claim otherwise demonstrates a remarkable lack of understanding of the fundamental functions of electronic storage mediums and data manipulation in the modern era.

Part 2: Anet should rollback the armors.
This is a subjective opinion, and as such can be neither correct nor incorrect.

Part 3: Anet won’t rollback the armors.
This is perhaps the only third of my argument for which you might have a leg to stand on with regards to its validity. Although I can’t claim to know definitively what Anet will and will not do, I can employ a bit of abductive reasoning. Given what I know about the frequency with which people complain on the forums about patch changes (often) and the frequency with which Anet apologizes and reverses those changes (not often) I can hypothesize that the pattern will continue to hold true for this case. Anet may be able to prove me wrong here, but you certainly can’t and the fact that they have yet to make any public statement of intent and the armor is still available for purchase would seem to indicate that I’ve got the lead here as well.

MisterEction.9382:

and your attempt to mischaracterize your failure to include both aspects of the original poster’s intent (to adequately compensate those who purchased the flamekissed armor and roll back the armor itself) in your argument as some difficulty I had comprehending your argument is in bad taste.

I assume you’re referring to me addressing only the feasibility of rolling back the armor, rather than the issue of compensation. I didn’t feel the need to comment further on the finer points of a solution since you had already summarily dismissed the possibility that a solution even existed. I felt the basic premise of the argument was a more suitable place to start, rather than waste time on details that hinged on first disproving your initial statement. Care to rhetoric further?

Your argument is flawed and dishonest because you’re creating an artificial separation between two parts of the original poster’s thread. In order to be a valid point within the context of this thread, you need to address both compensating people who purchased the skin fairly and rolling back the armor. You aren’t doing both because you want to somehow win the thread rather than address the original post in a meaningful way. You’ve got the “lead” after all.

I’m engaging in honest discourse, what you’re doing, deliberately working outside the context of the original post and making indirect ad hominem attacks, is the kind of rhetoric you’re trying to assign to my posts. You’re attempting to use language to influence people in a way that isn’t honest or reasonable.

Tman.6349:

maybe you were ‘misdirected’ b/c surely the name is a play on “missed erection” ;D

No, it is misdirection. I had never heard or seen the phrase you mentioned before this. Not something I’ve ever had a problem with…

Silas.8630:

Tman.6349:

maybe i’m just an old-timer…but does anyone else remember way back at launch when people were transmuting cultural armors several times and were able to equip them different races then the ones intended? Then ANET made a REALLY BIG DEAL about it and said that it was unintended and cultural armor was designed to create more diversity among the races. and then you know what they went ahead and did….THEY SOMEHOW FOUND A WAY TO ROLLBACK ALL THOSE CULTURAL ARMORS AND REMOVE THEM FROM THE GAME!!!! Maybe somebody from the Dev team took notes that day and can recall when, how, and WHY said incident occured and was resolved….but who remembers those olden days anyway…

Shhhh, anyone who still remembers that was supposed to have quit the game a loooooong time ago, you’re ruining everything!

EDIT: I did some digging about this incident and came up with some information I thought I’d share. Turns out the coder who orchestrated the rollback of the exploited cultural armors was let go shortly thereafter because he turned out to be really crappy at designing backpieces.

MisterEction.9382:

Well, you’ve argued semantics and successfully proved me wrong in a way that does nothing to support your argument. You win the Internet.

Oh, wait. There was context for this discussion that goes beyond changing could to would or vice versa. Sorry, we’ll have to reset the Internet and erase everything that happened since your post…

I’m sorry, I didn’t intend for the sheer complexity of my semantical confoundery to obscure my actual point, which was that Anet can and should rollback the armor. But they won’t.

p.s. I bolded the important bits just for you so you don’t have to decipher any obnoxious linguistic subtleties. I would have expected a little more wit from someone with a play on “misdirection” as an account name but I may have misjudged.

Your actual point is incorrect and your attempt to mischaracterize your failure to include both aspects of the original poster’s intent (to adequately compensate those who purchased the flamekissed armor and roll back the armor itself) in your argument as some difficulty I had comprehending your argument is in bad taste.

2/10

I don’t like fractals, so more of them does nothing for me.
Ascended backpacks no longer being linked to fractals is good, but should have never been that way to begin with.
Easiest way to get an ascended weapon – run fractals for the bonus chest – just to rub in the whole ascended back and ring garbage in one last time.
I like the flame armors (all 3).
The Sylvari texture change jacked up one of my characters.
Updating the tri-key chest at this point is too little, too late.
Human female run change is awful.

KOPPER.1458:

While were add it; what the heck. MORE FIRE on everything.

Flaming Charr T3 Heavy with the tail burning like Volcanus!

Silas.8630:

MisterEction.9382:

So you want them to roll back everything people have done since the patch went live?

You said it’s impossible and I said you’re wrong. I never said it’s a good idea, but it’s definitely possible. “There’s no way Anet would rollback something like this” is not the same as “there’s no way Anet could rollback something like this.”

EDIT: which are both different from “Anet should rollback such a colossal kitten up.”

Well, you’ve argued semantics and successfully proved me wrong in a way that does nothing to support your argument. You win the Internet.

Oh, wait. There was context for this discussion that goes beyond changing could to would or vice versa. Sorry, we’ll have to reset the Internet and erase everything that happened since your post…

So you want them to roll back everything people have done since the patch went live?

I’ve leveled and played them all at 80. Nothing beats a warrior for a beginner if you want to play with other people a lot. Everyone is always glad to have you around for dungeons and stuff. You have high base hit points, do great damage and have some good ways to provide buffs.

If you want to solo PvE content in the open worldand roam the open world, Ranger is still arguably the best at it IMO. The pet helps keep you clean a lot, you can kite to your hearts content and your Rampage as One elite power is always worth using.

Asura are a commonly suggested race for mechanical purposes since being small they have an advantage in being less noticeable in PvP situations and, because of the way vision works in the game, being small is an advantage in seeing during jumping puzzles and vistas and such.

There is no way to roll back something like this. People bought not only the armor skin, but also armor to put it on and dyes, weapons, minis and/or character slots to go with it. For some players that is into hundreds of gold and/or hundreds of dollars. You can’t compensate those people by saying, “Here’s 800 gems and a random widget.”

I’m glad it is available. It looks great on a Sylvari. The price is good compared to the other armor skins and weapon skins (especially the 7-ticket fused weapon skins).

For all the complaining, it looked like half of Lion’s Arch was wearing it.

Hopefully this will usher in a new era of great items at a reasonable price on the gem store.

AndrewSX.3794:

You can’t please everybody when you start messing with existing styles, sadly.

I’m not really concerned (the sylvari i use most have heavy T3, unaffected. The one which wears medium T123 mix is a alt used little or nothing) but i feel your pain.

Would be cool to see vendor offering the different versions of the skin (in exchange of your piece of armor, no extra gold spent), but i guess would a bit too much work for a very minor appareance issue. Would be the only way to please everybody tho.

I appreciate the thought. Just to note, it really isn’t a minor appearance issue for that character. While it is only a T2 armor set and 40 gold in dyes, it used to go perfectly with the Dreamthistle skins I have on that character. Now, not so much. So I have a bunch of skins that don’t look right with an armor set that doesn’t look the way it did. So it is hundreds of gold spent on appearance items that don’t look right anymore.

Maybe it is just me, but I’m not seeing any of the shininess that people wanted back on the T2 armor. It is just darker and the texture more muddled. So it doesn’t seem like a compromise, since there isn’t a glow, and the texture itself doesn’t look good.

This jacked up my armor as well. The T2 shirt doesn’t look as good as it did before (Midnight Ice, Midnight Blue, Cyanide in the three channels). I had to change it to Cyanide, Midnight Ice, Midnight Blue to get a visible glow and try to keep it somewhat dark and that doesn’t look nearly as good.