Dev Tracker

Just bought new character slot, cant log in

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Submit a ticket. This is a known issue and we need to manually fix it for you.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

[Suggestion] Account Unlock Tracking

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Yup, an authenticated wardrobe/unlock endpoint is definitely on my list. It’s a bit down the line — am working on an implementation of the proposed Guild API, and after that I’m probably going to do the v2 WvW endpoints.

Success point

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Not a bad idea, actually. That permission could also expose the completed achievements list for the account too, as well as the upcoming masteries and stuff.

Lion's Arch (Tile Service)

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I’ll look into it, but the last time we regenerated the map tiles Verdant Brink slipped out. I can’t really promise we’ll be timely :<

When do they pass out mini llamas?

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Rewards generally take up to two weeks to distribute. For clarity, here’s the process:

1. You play in a tournament. You place well.
2. You submit your information to the tournament organizer.
3. Organizer compiles all information from that cup. Once the organizer has collected all of the tournament winner’s information, they send it to me. This can take anywhere from a day to over a week, depending on which organizer is doing it and how many people they had sign-up. The amount of time it takes for an organizer to collect/send the info is dependent on them and the winners. This is out of my control.
4. Once I have the reward request, I then send out gems/llamas. This generally happens same week, but can go to the week after in the event that the request was sent to me after I did that week’s distribution.

tl;dr – two weeks is a normal amount of time to wait. For example, Academy Gaming #11 was submitted to me on May 18th (7 days after the event) and will make it into this week’s distribution.

Thanks.

(edited by Josh Davis.6015)

WvW Bug following update 19/05/15

in Bugs: Game, Forum, Website

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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We’re investigating the ongoing issue with NPC guards spawning for the wrong team. It appears to begin affecting objectives after some period of time (or some event) after a map restarts (such as after a game update). If you see any objectives that aren’t experiencing the NPC guard spawning bug, or have any other information, please feel free to share it here.

Success point

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Yeah, I want to put achievement points, wvw rank and pvp rank somewhere. I’m not sure if they should be on the normal “account” scope though, not sure where to put ’em.

Launching /v2/commerce/transactions

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I don’t think your API is obeying the config values, but is using some global 5min cache regardless of what’s in the config.

Yeah, I have a feeling that bit is broken. It’s one of the few bits that I don’t have unit tests for. I’ll try to get that fixed.

HEADS UP: OAuth2 being replaced next week

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Oh wow, yeah, totally overlooked that.

That’s gonna take a couple of days to update since the strings need to be localized, but it’ll land eventually. Thanks for pointing that out!

Network Error 5:11:3:159:101 & 11:3:191:101

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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Looks like this issue is still persisting, as of now there is no update on a fix for this. Best update I have on this is that it looks to be impacting multiple different zones and different megaserver instances.

We are still looking into this issue.

Update: I believe I fixed Silverwastes, and it should be back up and running. There seems to be a steady stream of players flowing into the map now. As for other maps, that will have to wait for a permanently fix, and probably until the morning.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

(edited by Chris Cleary.8017)

Network Error 5:11:3:159:101 & 11:3:191:101

in Account & Technical Support

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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Looking into it now

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Network Error 5:11:3:159:101 & 11:3:191:101

in Account & Technical Support

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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I’m still unable to login with a character currently in the The Silverwastes.

Looking into Silverwastes now, thanks for your reply.

WPing to Grove or Tequatl Causes Client Crash

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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There’s a few of these threads, I just got into the Grove, anyone still having a problem?

Yep, I just tried then and crashed. Came straight here.

edit: the crash came from trying the portal from Caledon. I just managed to wp in.

Yeah I logged out at the same WP and now have same message again, I will pass it along.

Thanks for the response

WPing to Grove or Tequatl Causes Client Crash

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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There’s a few of these threads, I just got into the Grove, anyone still having a problem?

Network Error 5:11:3:159:101 & 11:3:191:101

in Account & Technical Support

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Should be fixed now, I’m able to get into the Grove now.

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

Thank you. Just getting a response saying “We know this is an issue and we’re working on it” is nice, and really calms that feeling that we’re not just shouting into an empty void.

Is there anything further that we, as players, can do to help with this? (ex. reporting exact time, boss, server, user, etc. when crashes occur so that logs can be looked at and reviewed to pinpoint exact errors encountered?)

Continue to submit crashes via the game client and give as much information as possible, it will help immensely! If you notice anything else off or different please report that as well.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Yay! new build!
-seems to be fixed, thanks!

Go forth, be stealthy, and stab.

Game Update Notes - May 19, 2015

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Endless Guild Banner Tonic no longer leaves behind a banner after leaving the transformation.
  • Fixed a bug that prevented rangers from using hotkeys to toggle pets between Guard and Avoid Combat.
  • Fixed a bug with stealth that was improperly placing the Revealed effect on players every time it was removed.
  • Fixed a client crash.
  • Fixed multiple server crashes.

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

sooooooo lets say someone got a really rare item and took a screenshot of it and then lost it……might that person be compensated with a new tequatl’s hoard chest?…….just to pull an item out of thin air here…..

yeahhhhh that’s not my department :P

I didn’t say this in my original post, but obviously if today’s hotfix doesn’t solve it we will continue to look and find a solution. I just want everyone to know this is on our radar and we are looking at it, you aren’t shouting into the dark.

World Bosses causing crashing and "rollbacks"

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Red name reporting in, breaking my own rules…

I see the problems and discussed it today during a meeting with our collective important people in charge.

It’s no big secret that internally we can pop whatever boss we want, but that got me nowhere. So I dropped a guy on live and he’s been at every world boss today with …. no problems… :/

Escalating up the chain and hopefully after the hotfix that is coming “real soon now” we’re hopeful it will stop the disco/rollbacks.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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ArenaNet: When it’s ready.

rite, Lauren?

Yeeee, it has to be ready before it goes out. It’s ready, just building. So it’s getting ready.

If there was an easy button I’d be pushing it nonstop… but then it would be a broken easy button. That would be bad.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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When is about the fix for the Stealth Bug?
Thanks

A little delayed but getting there.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Well the fix looks pretty good so far, and we’re on track soooooooo…

“supa soon” is all I am going to say here. If it fails last minute please don’t poison my coffee… I need it for life ._.

Don’t get too comfortable, poisoning is what thieves do best

nuuuuuu my coffee ._.

and you won’t even us coming… muahahahaha
5,2,2 and away

side note: at least we’re not stuck “living with it” for as long as the stealth on steal bug.

Yeah they will see us. Remember…..Stealth Bug.

Hey at least ya’ll weren’t kicked out of PVP like those poor Mesmers were. I never got a chance to crack a joke about that other than internally… also don’t stab me, I play a Mesmer too.

Guild Bank Issues

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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You know…. I can see the whole 500g mail limitation to help deal with the folks that are doing wrong (selling/buying gold from gold sellers). But I don’t understand how limiting guild withdraws from authorized guild members does anything but hurt a guild. It keeps their, again, “authorized officers” from having the means to withdraw money for needy things in a timely fashion.

It’s just my opinion, but I think Anet should leave control over who can withdraw what from a guild bank up to the guild leaders/upper guild management. And having more tools/options to control who can withdraw what might be a better approach in lieu of having a blanket – “no one can withdraw more than 500g a week” policy that not ever the guild leader can override.

OP, I hope you are able to get access to “your money” so you can spend it and not have to wait weeks to do so.

I can’t speak to the gold limiting issue, but I have been part of a guild in which some unscrupulous person steals the guild bank…

Or someone steals an account and that person then goes and steals the guild bank. I always found that suspect but you never know, it can happen.

It really sucks to lose your guild bank, at least on the positive side they can’t take all of your guild’s hard work. After being a victim before it is nice to have some sort of safeguard in place.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Well the fix looks pretty good so far, and we’re on track soooooooo…

“supa soon” is all I am going to say here. If it fails last minute please don’t poison my coffee… I need it for life ._.

Don’t get too comfortable, poisoning is what thieves do best

nuuuuuu my coffee ._.

GW2Shinies using Transactions API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I meant that I want to see how my offer compares to offers by other players.

TP PvP leaderboards. This needs to happen.

HEADS UP: OAuth2 being replaced next week

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Whoops, thanks for the heads up; I’ve pinged the appropriate people.

Keys will work for any account that hasn’t logged in since the hotfix this morning, I think. Anyone who’s logged in since then will be inaccessible until we redeploy a server that got missed.

May 20. Stealth still broken.

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Well the fix looks pretty good so far, and we’re on track soooooooo…

“supa soon” is all I am going to say here. If it fails last minute please don’t poison my coffee… I need it for life ._.

Tournament of Legends 3 DPS Official Thread

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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FYI, the Call of the Mists bonus will be enabled this weekend.

+10% PvP Rank Points
+15% Reward Track Progress
+100% Magic Find (PvP Only)

Stealth bug thread deleted?

in PvP

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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The thread was moved to the bugs forum. The bugs forum is the appropriate location to report on bugs in the game.

https://forum-en.gw2archive.eu/forum/support/bugs/Revealed-bug-introduced-with-patch-3/

WvW Bug following update 19/05/15

in Bugs: Game, Forum, Website

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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A longer-term fix has been applied to the “World peace” problem. Players should now always be on their proper teams, asura gates and waypoints in WvW maps will be working again, etc.

The fix was applied at about 9:15am PDT/12:15am EDT/4:15pm GMT (May 20th, 2015). If you see any other problems, especially things like NPC guards or dolyaks misbehaving, spawning too often or not enough, etc. please post here with the map (Red Borderlands, Eternal Battlegrounds, etc.) and objective (Garrison, Bluelake, Godslost, etc.).

Game Update Notes - May 19, 2015

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug fixes:

  • Resolved an issue in which enemy players were mistakenly appearing as friendly in World vs. World.

Maintenance: WvW Tempoarily Offline in EU

in WvW

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Looks like the hotfix didn’t take. The team will continue to investigate a fix and work on resolving the issue. When that happens, we’ll update this thread with patch notes accordingly: https://forum-en.gw2archive.eu/forum/info/updates/Game-Update-Notes-May-19-2015

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Game Update Notes - May 19, 2015

in Game Release Notes

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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The team will continue to investigate a fix to the EU WvW bug and work on resolving the issue. Once resolved, we will update this thread with the patch note accordingly.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

(edited by Regina Buenaobra.6193)

Maintenance: WvW Tempoarily Offline in EU

in WvW

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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EU WvW should be back up!

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

WvW Bug following update 19/05/15

in Bugs: Game, Forum, Website

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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WvW matches have resumed. We’ve successfully ended World peace for the time being. Though there’s still a chance it will come back until we can apply more complete fixes to prevent it.

Bow string still visible

in Bugs: Game, Forum, Website

Posted by: SarahWitter.2317

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SarahWitter.2317

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Thanks, Allisa Wonderland!

Maintenance: WvW Tempoarily Offline in EU

in WvW

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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We’re taking WvW offline in EU for maintenance temporarily.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Revealed bug introduced with patch 3

in Bugs: Game, Forum, Website

Posted by: Josh Davis.6015

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Josh Davis.6015

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I don’t think this is intended, but I’ll need to follow-up with the skills team in the morning to be sure. Either way, I started an email chain about this. Thanks for the reports.

Game Update Notes - May 19, 2015

in Game Release Notes

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Bug Fixes:

  • Fixed a server crash.
  • Fixed a client crash.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

WvW Bug following update 19/05/15

in Bugs: Game, Forum, Website

Posted by: Chris Barrett

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Chris Barrett

Gameplay Programmer

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We’ve identified causes of most of the issues, and are working on moving fixes towards the Live game. I’ll update again when things are a little more settled. Patch notes should also call these things out if I’m behind those.

Thanks for your patience.

endless guild banner tonic

in Bugs: Game, Forum, Website

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Hey everybody, just to keep you up to date, we’ve disabled the Endless Guild Banner tonics until we have a fix in for this bug. Thanks for your reports.

Bow string still visible

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Are you seeing the string when shooting the bow or when it is stowed?

Bow string still visible

in Bugs: Game, Forum, Website

Posted by: SarahWitter.2317

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SarahWitter.2317

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Long and Shortbow strings are still visible for me in first person. (may 19th, 4:38PM PST)

Hi Allisa Wonderland,

Can you please provide information on what steps you take to see the strings in first person? If you have a screenshot, that would be great too.

Thank you,
Sarah

[Under Development]Legendary Tracker

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Could implement it easily using this. But that also means I’ll have to add something on launch like “insert account name” and I don’t think people are comfortable with that. We’ll see how it goes.

It’d be “insert API key with the ‘inventories’ permission”. I’m not sure how to make people more comfortable with using them though; that’s an open problem in my book.

Game crashing on start-up (patch 19/5/2015)

in Bugs: Game, Forum, Website

Posted by: Lauren Kamieniecki.6245

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Lauren Kamieniecki.6245

QA Lead

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Hello,

If anyone is still experiencing a problem please contact customer support.

June 30th preorder?

in Guild Wars 2: Heart of Thorns

Posted by: Regina Buenaobra

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Regina Buenaobra

Content Marketing Lead

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Please keep in mind that WE haven’t announced a release date, so any dates you see listed by retailers are just their placeholders, guesses on their part.

Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra

Can I Instal Windows 7 64 Bit?

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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The Guild Wars 2 forums are for Guild Wars 2 related topics only. This is not the place for general technical help.

Game Update Notes - May 19, 2015

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Mesmers can once again join PvP matches.
  • Fixed a server crash.
  • Fixed multiple client crashes.

WvW match_details API Error

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Oof, that’s going to take a bit longer to fix, I think.