I wanted to clarify why this was unstickied. First, the thread was started about 15 months ago. Second, it was specifically about skill lag, but the thread attracted all sorts of unrelated latency issues, related to a problematic ISP, a temporary data center outage, a problem with a regional Internet backbone. In addition, the subjects ranged from a one-time 20 minute latency issue to something that has been going on for a long while.
Perhaps most importantly, this is a general discussion forum and the subject is much more appropriate for the Support Forums, as Feirlista and others have stated. In the Support Forums, our devs can track the issue, as they have in the posts below.
Apologies for all delays (including mine in responding).
I’ll be visiting NCSoft tomorrow through the end of week so future replies here will be delayed (possibly until next Monday). I’ll check in whenever I can!
1110587 Solved
1114955 Solved
1113322 Solved
1112867 Under Review, cannot discuss here.
1109646 Solved
1112713 Programmers are looking at this issue – I’m sorry I don’t have an ETA. I’ll work on getting one and update your ticket with anything I find.
1117674 The censored name means prostitute in supported languages and the censor cannot be lifted.
1115405 Under review with our payment processor. I’m sorry it’s not going faster. channeling speed buff to appropriate party
1114032 Solved (And sorry!)
1114929 Solved
1081531 This account has been terminated. Solved
1117111 Under Review, cannot discuss here.
1117140 Solved
1118562 I have someone looking at this right now.
1114808 Solved (but reviewing that policy).
1115140 I’ve replied to you – I’ll watch for your update.
1118575 Solved
1121819 Under review but needed to be escalated in order to find out how the guild was lost.
1122178 I’ve got someone looking at this right now.
1124103 I moved your ticket from appeals to the payments team. They should be with you shortly.
1125906 Under review by the communications team.
1124575 Under review
1123499 Under review (will be approved if logs collaborate your request).
I don’t have information to share on GW1 tickets. They are being worked (slowly) and we do apologize.
Also, posting your ticket over and over isn’t going to get it worked on faster.
When I will need your opinion I’ll ask for it.
And this is a public forum. By posting on a public forum you are asking for the opinion of others. The mods of this forum do not prohibit others from giving information out if they know it. Ellieanna happened to know that Michael doesn’t have the inside scoop on GW1 tickets and let you know since it is the weekend and he was unlikely to post over it. So instead of having you wait until sometime on Monday, she posted it for you via a quote so you weren’t left hanging over the weekend.
Michael is not privy to information about Guild Wars 1 support. Therefore he can only say that they are working on it without giving any details.
Again, when I will need another player’s opinion about the status of a ticket ON A THREAD STARTED BY A MOD FOR PLAYERS TO POST UNRESOLVED TICKETS OLDER THAN THREE DAYS, I will ask for that opinion. Until then, allow me to believe that Michael is competent enough to talk for himself.
Until then, I know how to read and I read all that. It does not constitute an excuse for absolutely abysmal customer service. Recovering a password shouldn’t take TWELVE days (and counting) just because they took away GW1 from the NCSoft website but aren’t able to provide the proper CS on the GW2 website.
So, as I am really not exactly in the best mood about not having access to something I paid hundreds of dollars for over the years, try and let the mods comment on the status of tickets instead of trying to start uncalled for arguments just to feel important. It’s not your ticket, it’s not your account, it’s not your money. Stay out of it.
Your hostility towards others trying to be helpful is staggering. This forum is for Guild Wars 2 support and as I have said before I do not have additional information on GW tickets.
Nothing protects you better than having smart security practices on your own end. We find that most of the time when someone’s account becomes compromised it is largely because their personal e-mail account attached to their GW2 account is compromised.
Making sure that your e-mail account is secure is the first, best step that you can take to secure your game account. Most e-mail service providers have good security options for you such as mobile authentication. I recommend using those options.
Giving your info to a phishing e-mail is obviously something you should never do, but even if they manage to get your info, as long as you have proper security measures in place, there are still many obstacles for RMT to access your account.
If you want more specifics, Inculpatus cedo.9234 linked our Account Security article. I highly recommend reading it.
As for the accessibility of vendors, would it be possible to implement a “discovery” system similar to what’s already in place for items/recipes/skins?
Not sure whether that’s feasible or not; will have to look into it. Having a vendor endpoint would definitely be the best approach though — at that point, we’d be able to reference the vendor IDs from both /v2/items and /v2/floors.
Hmm, I love getting them. Once I finish my 8th alt so I have all the classes I’ll use them on new characters to 1)Run through the personal story, 2)Map complete, and finally 3) Cash out the skill points for w/e.
At minimum you get skill points out of them, with a little more effort you get all the level up rewards.
Secondly, there isn’t an update on this right now. There are details in earlier posts (with the red flag) but, with regret, there isn’t any new information to share right now. I’ll check with the team to see if they have anything additional to add, but I don’t believe this has bubbled up to be at the top of the list quite yet.
I kind of see where Solstice is coming from. Dishonor is necessary if there is at least even one pug member, but it can be argued that the system should always be disabled for full teams of five because it is not necessary. After all, if you rage quit on your friends (or even if you constantly d/c on them) that’ll act as it’s own dishonor system (no one will want to q with you anymore).
I see it too, but desertions on the other team will hurt as well if we decide to ignore the results when the losing team has desertions. I could easily see some group of players purposely leaving to deny the other team a win.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
If this problem is being caused by another person still being queued as TPMN.1483 suggests (and that sounds plausible), then it will be fixed on Tuesday.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
I recall a thread regarding specific class bugs, and a dev confirmed they were either complete or unable to make it in, for the upcoming feature patch at the time.
Content bugs are in a whole other realm, and must be bundled with a game update.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
“I sympathize with the feelings people have, but feelings aren’t dictators of reality.”
No, but blowouts are. What about solo people mixed up against grouped players. That confounds the matcher when there are not all that many people in the queue.
I completely agree. We still have places we can improve things, but this isn’t related to the MMR formula, but more with matchmaking itself.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Not because ANet decided on a 3 month update schedule?
Edit: … or was that 5. Either way, really long time especially for smaller stuff.
The new backend servers can usually be updated out of band with the rest of the game, but we generally try to do in sync with the rest of the game to minimize the load on QA.
The old code was a pain, and couldn’t not be updated so frequently.
Neither have/had any barring on balance changes though, those have there own separate concerns.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
If a bunch of people are around the same MMR, but some should be higher and others lower, the outcome over many iterations still ends up looking correct because it averages to 50% ratios.
I’m not 100% sure I follow what you’re trying to say here. Maybe if we made completely random teams and MMR was ignored it would average out to 50% over many iterations. That scenario doesn’t match our system though, we place by MMR and that MMR adjust over time based on outcome. This isn’t random sampling.
Although the accuracy of predictions with wider MMR ranges seems to imply that MMRs are correct, it doesn’t. As long as you have some people higher or lower towards the directions they should be, it helps offset the people with incorrect MMRs when you lump them into teams. In theory, that should eventually settle, but if you keep injecting new players, it stays chaotic.
This seems to be going in the other direction, and only would be true if players stayed in the same team for every iteration. Our system, even though not a random sample, often generates matches where the same person may be the highest MMR or the lowest MMR in any given match.
I have to agree with the feeling that MMR calculation isn’t correct or there are many outliers. While I see many opponents and teammates that I would say are roughly around my skill level, I often that one really bad player on either team that is nowhere close. Problem is, that one outlier has a huge impact on how even the match-up feels.
I sympathize with the feelings people have, but feelings aren’t dictators of reality. We humans have many cognitive biases that cloud our judgement that we must keep in check when aiming for objective analysis.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Is it possible the Match Prediction Algorithm/MMRs can only accurately predict at the extremes? And in the vast middle ground it often fails to predict unbalanced matches?
No, our mean rating diff + std deviation * 2 is still less than the starting devation for players. So I wouldn’t call that extreme.
As for not predicting in the middle ground… that is sort of implied in the process. If two players have the exact same MMR then it should be a 50/50 odds of winning for either player. So it is expected that we have a lower prediction accuracy the more even the match is.
Lol holidays are for college kids, most adults worked. People who need breaks from work don’t really love what they do. “When you want to succeed as bad as you want to breath then you will be succesful”.
My employer is very generous when it comes to paid holiday leave. I’ll also remind you that it’s a Sunday and I’m here looking at data and answering questions.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
The MMR system doesnt seem to work at all in GW2 .. compared to other games that i play , where you only play with people relatively similar to your skill level.
I’ve been looking at the data, and by my estimate it disagrees with what your saying. Not only are wide differences in MMR rare, we more accurately predict the outcome the wider they become.
This doesn’t mean we can’t find ways to keep improving it more.
In gw2 you play with all ranges of skill people it is almost never balanced.. games end up 500 vs 100-200 most of the time.. and with 2 thiefs or 3 rangers.. i personally dont see any diference at all before and after the implement of the MMR.. everything that was suppose to be fixed with it.. wasnt , the pvp balance of teams is as broken as it always have been.
A lot of factors are in play when you look at the difference between scores. Out side of skill you also have issues like morale, mechanics that encourage snowballing, lack of comeback mechanics, team composition, personality conflicts, human error, etc..
for example i never get “bronze league” people in my team, in starcraft because iam 4 leagues above them.. , leagues " or ranks" mean something there . same as counter strike , and many other competitive games .
I’ll take a look at your account to see if anything stands out.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
hey Justin, anything in the works to prevent 3 rangers on one team vs. none on the other, or 2 engies + 2 necros vs. none of either on the other team type stuff from happening? i.e. better prof distribution. this is by far the greatest flaw of the matchmaker atm, because not ever prof can fill every role well. for example, a team with 2 thieves and 2 power rangers have no point presence, usually results in loss. stuff like that. and will the matchmaker ever be intelligent enough to look at the spec as well?
There already is something in place, it’s just being overwhelmed. We also had to lower the enforcement of duplicate professions because it was overshadowing party size scoring.
By spec do you mean build? We considered adding amulet as a matchmaking variable, but since we want people to be able to change builds in that pre-game window we decided against it.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Apologies if this is already announced, but can we confirm the bug preventing us from actually leaving queue will be fixed prior to any penalty for denying queue pop?
Yes. I have fixed this bug and the fix will be LIVE on Tuesday.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
yea, arenanet is trying to make system, while blizzard is doing it.
1. Blizzard does not allow 4 premades vs 2 soloquers.
2. Current gw2 dezert system puts 1 min ban on ranked, while blizzard give 20 min ban becouse player is forced to play full unranked game.
1. Their wording suggests they do the same thing we do. That is, they will try to avoid matching premades and soloers, but will if certain conditions are not present.
2. You actually get a 16 minute ban (when dishonor is enabled) for deserting the first time. It escalates from there. You only get a small ban if you decline a queue.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Basically, it’s a problem caused by two things that are trying to happen at the same time, but the that one wins (happens first) isn’t the one we expected to win.
Ever had an idea that people maybe don’t want to play particular classes nor will be good at it no matter what…? Especially if their mmr is actually relative high due to how well they play their main class?
Yes, we are aware of this. This is why the server supports blending in a profession specific MMR. It’s currently disabled because we want to give those profession specific MMRs time to settle. We’ll likely enable them after this test season.
It’s true some people just don’t like a certain profession, or their play style doesn’t fit well with it. It’s also true that some people try a new profession and find they like it more and have an easier time with it.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
So you’re telling me that it is a complex problem where blame cannot be placed with certainty; but you are willing to give dishonor those who disconnect.
Regardless of who is to blame, the disconnection ruins the games for others. Also, we cannot tell the difference between a rage quit and legit disconnect. Because of these two things we feel it is important to minimize the impact to other players.
I’m sorry if this happens to you frequently, but looking at the data it’s still fairly rare. We may add a grace period for disconnects, but you will still get dishonor if it’s beyond that time limit.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
What you said prompted me to look into your record. You’re currently running 35w/32l for the ranked arena, and 131w/141l in unranked, both of which are healthy w/l ratios.
Was it thief in particular that you were having difficulty with? Maybe someone here can share some tips for others having trouble with the profession.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
The PAX-announcement will be the biggest in GW2 history. Wouldn’t hire biggest theatre and cba to get game lead there for nothing.
Gameplay programmers doesn’t post curiosity like that very often, it is usually done by the communication staff. And why would he out of all devs post here, if he wasn’t involved in and closely kept watch of the topic? That involvement is probably “programmer of race and class gameplay” btw.
:p They’re trying to get us more involved in the forums. I was just looking for an excuse to talk about Asura Master-Race
That fits the theory of the ranking system. I’m surprised that the ranking differences of individuals in the same match are so large. It’s a factor of queue times and player volume, but also noise caused by secondary goals like preventing multiple classes on same party.
It’s pretty rare, and you pretty much nailed the reasons why it happens when it does happen.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Some people are like that, insecure about their own performance. I’ve seen dungeon groups on LFG tool have description like “5k+ AP points only” or players asking others to ping their gear as if a few points of damage made any difference in the grand scheme of things.
Rating points don’t tell other players anything. If the concern is “is this guy a good player?” after seeing that he has rating of 1500, what can be said about his value? The matchmaking already balances teams based on ratings of individuals. The logical choices:
1) 1500 is an accurate representation of the player’s ability.
2) 1500 is underrated ranking, because the player has been on a streak of losses and is likely to win this match.
3) 1500 is overrated ranking, because the player has been on a winning streak and is now anxious about losing this match.
So seeing individual rating doesn’t help predict the match, if the match is fair.
That being said, it could very well be just simple personal command like /rating or /rating_volatility on chat for those curious individuals who seek it to improve their own game.
I have to disagree with this. The whole point of MMR is to gauge the skill of players. It does this by reacting to the result of the games they play.
If this is accurate, and I believe it is, it would have a very good chance to predict the outcome. For example, right now we have stats that show when the MMR difference between the average of each team is approaches or surpasses 200, we correctly predict the winner 95% of the time. That difference of 200 is less than 10% of the spread between the top player and bottom players.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Promoting harassment, elitism, and a toxic environment where artificial numbers are put over playing well together.
I understand the desire. I believe there may be some way of showing standing without the issue above, but I haven’t found it yet. Hopefully some one will soon.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
I’ve looked into implementing this and it’s probably not going to happen. The same item can be sold by multiple vendors for different prices (or different currencies) — consider the Dry Top geode vendors or the Fortune Scrap vendors — and I don’t think there’s a feasible way to determine whether a vendor is still (or was ever?) accessible.
I wonder, how it’s possible that in last 7 games, when I’ve done 4-3 and lost 10 lb points without disconnects, char switching etc. Even one game was 3v5 (3 in my team, lol)…
It shouldn’t be. The max points from 3 losses would be -9. I’ll take a look.
Update:
I found nothing wrong with your account. Could have it been just an issue with the leaderboard site only updating once an hour?
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
I have a question on matchmaking, it doesn’t seem to do anything for me. I’m not that good in structured pvp so I usually end up at the bottom almost every time. Sometimes I win because the rest of the team is good, but rarely am I actually much help.
Why isn’t match making system placing me against teams more of my own skill level? Do teams like that even exist?
It looks like you just recently started playing, (I know duh, you said that but I had to verify), which means you had a default rating and wide deviation. It takes some time for the system to place you, but it looks like it’s nearly done now so you should start seeing more stable games.
The more I’ve done structured pvp the more I found out that only the really good players actually do it. Which means for newer players learning pvp, it’s entirely a waste of time. There is no reliable methods in game for learning how to get better. Is this something that is actually a concern to you guys?
Yes, it is one of our concerns. We have been actively discussion this issue for some time internally. It is one of our priorities.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
I just swapped toons while I was waiting for queue. When i logged back in the queue had popped and the accept/cancel screen was up with about 12 seconds left. i accepted.
since the class i played as was different than the class i queued as, does this mean it is
A) i get penalty even though i accepted the queue as the class i was on
B) i unintentionally discovered a possible exploit of the (future) profession balance system
or C) somehow the queue popped after i was logged in as that character but still in loading screen which was probably about 8 seconds long and that’s why i saw 12 seconds left on the accept/cancel screen
??
A) No, you only get a penalty if you fail to enter the instance or leave it.
B) There is a bug, which will likely be fixed on the 13th, that prevents players from really leaving the queue. This includes the automatic queue leaving that happens when you log out or change maps.
C) Possibly.
TL;DR
You can change professions due to a bug, as long as you do it before confirming a match.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Well, since I’ve already done 3 Asura master-race. I’d probably have to go with a Human. I haven’t done join the circus yet, and I hear it’s pretty good, so I’d have to check that out.
the one weird thing i get is that i usually have to select my choice (both map and accept/cancel) 2-5 times before the system accepts it. its the only place in the entire game that i have run into a problem like this.
I’ve seen this before too. I think it’s because the UI doesn’t register clicks while its being updated (which it does whenever someone else’s click is registered). I’ll ping Evan about it.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
Thanks, however what i meant was if you are in a pre-made team of 5 people who are CHOOSING to play with you, then the dishonor system itself isn’t necessary to apply to that scenario. We don’t need dishonor in a scenario where you get to choose your teammates.
You and your friends may decent and honorable people, in which case the system wasn’t designed for you and shouldn’t affect you.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
-We don’t want people focus on MMR, and we don’t want people to shame and harass people with lower MMR.
Is this a joke? Everyone want to focus on self MMR. We want to know where are we standing at the moment, the leaderboard doesn’t show it.
Don’t we get matches with people with nearly same MMR? Then why do we want to flame them? It has no sense.
No joke. I understand you want to see where you stand, and we looking at that. As for why some people do what they do, I have no clue.
I think increased queue time is much better than unbalanced terrible games. It’s simply not fun to play matches vs 4 engis or with 3 bunker guards. Or give us the option to do something before the match is starting. I mean if i can’t change character, i want to change build. But 1 min isn’t enough. We need trait and skilltemplates to change builds.
Or fix this MMR based matchmaking and do not let the system make double professioned matches.
I hear you. We’re looking for this sort of feedback. We’ll likely start a thread post season to discuss with the community potential changes.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
also, part of me feels that there should be no such thing as dishonor for a full team of 5 pre-made. if their ally DC’s much they can choose not to queue with that person? the intention of dishonor does not really apply to a pre-made team imo.
This would not be the case. Only the leaver(s) would get dishonor.
Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir
