Guild Wars 2

ShroomOneUp.6913:

Chris Whiteside.6102:

ShroomOneUp.6913:

Chris Whiteside.6102:

It is up. Thanks for your patience.

Chris

hey chris if you do your alt leveling, can you message those who want to join you? maybe even ingame?

I will do. Just send me a pm saying that you would like to group.

Chris

Probably not until the weekend though if that’s ok. I have also been adopted for WvW so I am a little short on time.

PM ingame or on the forum?

On the forum please.

Chris

Abe Kleine.3568:

Correct me if I’m wrong… But people are saying that you can’t dodge with low level characters anymore. Is this ACTUALLY true?

This is incorrect, you should be able to absolutely dodge at any level. There is a lot of misinformation (and some bugs) going around about systems the game teaches you about, but are totally available from level 1 if you want to go do them. The level many of the things the new level up system tells you about doesn’t mean they are unlocked at that level, it simply exists as a reminder if you haven’t learned it by then. Feel free to dodge away! You can also go do jumping puzzles any time you want for example, the game just gives you a heads up they exist at level 21 if you haven’t found one by then, etc.

We’re also seeing a lot of bugs, and unintended functionality folks are reporting in a number of the threads on the new player experience that don’t align with what we announced the system to be. We’re working on identifying and resolving all of these issues as quickly as possible, some of the absolutely legitimate concerns folks are bringing up (like some of the bigger issues with alts) are not intended and appear to have been flagged incorrectly when they moved between development regions. Fixes incoming soon as we can identify everything.

Please continue to give feedback and suggestions, we very much appreciate it as it’s allowed us to identify a lot of not intended issues, as well as bugs.

Thanks!

munkiman.3068:

I personally think these are shallow changes, you guys know what people want GvG/guild halls (which don’t fit in these categories). I think enhanced statistics through the API would be a good start, but that is so outside the game it’s not even funny. I hate to beat a dead horse, but you should know by now what guilds want, I mean there are a million posts on what can be done to improve the guild experience. I have sadface why we are focusing on these 2 things… This is feedback on our community BTW.

I love your enthusiasm Chris, i just hate that it’s so “hands tied”. Thought of or idealized features are so far removed from the game at this point… It’s an uphill battle.

It isn’t hands tied at all. We are doing this in multiple phases discussing multiple areas of guild functionality and content.

might be worth reading the thread.

Chris

Windu The Forbidden One.6045:

Chris Whiteside.6102:

rapthorne.7345:

Might I ask exactly what you mean by “Logistics and Quality of Life”? I assume this isn’t encompassing possible guild related content we’d like to see, but would like to have full clarity on exactly what’s on the table for discussion

hi,

No problem. Logistics includes communication, member management, tools etc.

QOL are ideas for improving existing systems in the functionality.

Hope that helps.

Chris

Oh… so Guild Halls are not up for discussion?

Yes absolutely they will be.

Chris

Tobias Trueflight.8350:

Chris Whiteside.6102:

Tobias Trueflight.8350:

rapthorne.7345:

Might I ask exactly what you mean by “Logistics and Quality of Life”? I assume this isn’t encompassing possible guild related content we’d like to see, but would like to have full clarity on exactly what’s on the table for discussion

I’m assuming as I think on it we’re not really talking about content so much as we’re talking about working on the system for guilds itself. Like how a guild leader can kick themselves out of the guild . . .

We will be talking about content though as one of the phases.

Chris

Excellent, excuse me while I round up the people who want GvG

GvG will be a phase to (-:

Chris

Ohoni.6057:

While I think a great many players also agree, the CDI for guilds was talked about before the patch.

Yeah, but I didn’t care about it then either. CDIs are great, but there is nothing they could do involving guilds that would make the game any better, and the only thing they could do is make things worse (by adding new features that you need to be part of a large guild to benefit from), so I’ve never cared about a guild-based CDI. Before this week, I would have wanted a CDI on the destructive changes to the Traits system introduced in the last feature patch.

This new patch is a major issue though, and they need to have a major sit-down explaining why we shouldn’t hate the things we believe we hate about it. Why should we like the new level-gating system? Why should anyone? Why should we appreciate having to go several layers deep to see what we just sold rather than having it as a top-level option? These are all far more important topics of discussion than anything involving guilds.

To you maybe but the world doesn’t revolve around either you or I. I promised the CDI and we are doing it. There is plenty of awesome stuff that can come from it so it is a pleasure to be able to read what members of the CDI have to say.

if you don’t see the value in it then don’t partake.

Cheers

Chris

Tobias Trueflight.8350:

rapthorne.7345:

Might I ask exactly what you mean by “Logistics and Quality of Life”? I assume this isn’t encompassing possible guild related content we’d like to see, but would like to have full clarity on exactly what’s on the table for discussion

I’m assuming as I think on it we’re not really talking about content so much as we’re talking about working on the system for guilds itself. Like how a guild leader can kick themselves out of the guild . . .

We will be talking about content though as one of the phases.

Chris

rapthorne.7345:

Might I ask exactly what you mean by “Logistics and Quality of Life”? I assume this isn’t encompassing possible guild related content we’d like to see, but would like to have full clarity on exactly what’s on the table for discussion

hi,

No problem. Logistics includes communication, member management, tools etc.

QOL are ideas for improving existing systems in the functionality.

Hope that helps.

Chris

Well thank you, that’s helpful!

I will look into that, because I’m more familiar with the “You may log in in XXX hours” messaging. However, that may not occur for some types of suspensions, so I’ll need to inquire.

ShroomOneUp.6913:

Chris Whiteside.6102:

It is up. Thanks for your patience.

Chris

hey chris if you do your alt leveling, can you message those who want to join you? maybe even ingame?

I will do. Just send me a pm saying that you would like to group.

Chris

Probably not until the weekend though if that’s ok. I have also been adopted for WvW so I am a little short on time.

NovaanVerdiano.6174:

Chris, I hope you don’t mind asking here, but while we’re at it… Are the devs informed about the bug which makes Arah p2 completely unplayable (Belka’s cutscene doesn’t trigger)? Apparently Honor of the Waves and Crucible of Eternity story modes have bugged out NPCs too. If they know, when can we expect a fix?

Hi Novaan,

We are indeed aware of these bugs. Thanks for bringing them up though.

Chris

Mr Snotty Pants.3980:

Shouldn’t there be a warning in the patch notes: if you are doing this arc your progress will be wiped out

If you were on the storyline pre-patch, you’ll still be on it post-patch. (Thought it might not be visible until you reach L70, since it’s in Chapter 7.)

It is up. Thanks for your patience.

Chris

Welcome fellow collaborators to the latest round of CDI topics.

Phase 1 Topic Title: How would you like to see Guild Logistics and Quality of Life Improved

Below are some suggested formatting tools that will make the CDI more accessible if followed.

Suggested Idea Format

Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>

Please try to be as concise as feasible with your proposal.

Discussion Posts

Suggested Discussion Approach

No suggested format.
Suggested Post Word Count: 200

CDI Rules:

1: This initiative is all about discussion.

2: We will not be disclosing information pertaining to what is currently in development.

3: Anger and emotion will have less impact than intelligent discussion.

4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.

5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.

6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.

7: Off topic posts will be deleted.

Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.

Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation.

P.S: I may wait a day before starting to post to allow the discussion to evolve naturally. I will try to do summaries (CDI members feel free to help out to if you like that kind of thing) and will be constantly keeping up to date with the discussion. Just because I don’t post all the time doesn’t mean I am not reading it.

Chris

From the update notes:

Chapter 7 is now focused on helping Trahearne cleanse Orr.
Chapter 8 is now focused on defeating Zhaitan.

So glad that everything is sorted out for you! The devs told me the fix might go out with the build, and I’m glad you guys can proudly sport your spiffy title!

First, remember – if there is a timer, you are not “banned.” The word “Ban” means a permanent account termination. If you see a timer, then your account was suspended, not terminated.

You should see the timer when you attempt to log into the game. If you do not see it, then perhaps the suspension was changed and the account truly is terminated. I cannot say for sure, but you’re welcome to submit a ticket to find out more.

I agree that Player-helping-Players would be a very good forum for this input. Alternately, Guild Wars 2 Discussion would work. Remember — the forums are read daily by dev team members, so input is seen.

Because this isn’t strictly speaking an account issue, I’ll close.

Correct. For those who purchased and consumed more than three (that is, 4 or more) Commander Compendiums, a refund will have been automatically processed this morning.

Mor The Thief.9135:

Well I had a total of 8 commanders before the patch(I know I’m crazy XD). so far I got 100 refund in a single mail in-game.
Will wait some more in case they send every 100g separately.

I think in your case you might wish to submit a ticket, since I don’t think there will be waves of distribution and if the numbers don’t align, we’ll want to look into the matter for you.

Thanks!

Do you have any specific issues to report? It’s difficult to escalate bug reports, without details on the bug(s) you are experiencing and how it’s affecting your gameplay.

Update: 10 September 3:30 PM

The dev team is tracking this down both internally and externally. They currently have a possible fix that is in testing, but we don’t have an ETA for that quite yet.

This issue is a very high priority and quite a few members of the team are focusing on correcting it as soon as possible.

We’re sorry for this inconvenience!

This bug has been reported and is currently under investigation. Thanks for your reports, everybody.

We give refunds when it’s fair and appropriate to do so. There must be policies that guide refunds, of course. As a real-world example: you can’t wear a pair of jeans for two years, take them back, and expect a full refund or a brand new pair of jeans. Sure the jeans “don’t work as they did originally” but you had the use of them for two years!

Questions of this nature are directly related to one, single account. And as such, they can be answered only by a Customer Support representative, because no forum member would have the ability to review the account, purchase history, ownership verification, etc.

If you want to know the answer of “Can I get a refund for [insert something here]” please always address that question to Customer Support by clicking “Support” at the top of this page and then clicking the “Submit a request” option.

Thanks for letting us know your friend’s account is in good shape now.

I hope it all sorts out for you guys. I understand the policy and how things work, but I do also understand that you’d like to use some of your old names, too, so I do hope things get settled well for all concerned.

(The names that prompt an account termination — and a termination would be very rare! — would remain disabled. At least that is my fervent hope!)

Illuminati.2431:

While I really think a CDI about guilds would be very usefull, I just think it wouldn’t be very usefull to discuss guild related things at this time.
The forum is flooded with (healthy and constructive)discussions/raging/complaining etc. about the latest feature patch. That’s what is moving the forum right now.

I think it would be best if someone of the development team, doesn’t necessarily has to be Chris, would first open some kind of CDI regarding the latest feature patch.

I would really like to see improvents on guilds, don’t get me wrong, I just think we won’t get 100% out if it while the majority of the forum is moved by another thing.

Many others and myself are reading the other threads. i think its best to hear all the comments and give folks more time to play with their alts before discussing so……

….once i get my doc finished then let’s begin the CDI.

Chris

There are some pretty detailed articles about security and authentication on our Knowledge Base. Please go to our Support site — https://help.guildwars2.com/home — and input “Security” or “Authentication” into the search engine bar near the center of the page. I think they will help you a lot.

Errant Venture.9371:

Chris Whiteside.6102:

Also of note I am not going to be able to get involved in the CDI past 6pm pst tonight. Is that still ok? I will catch up in the morning?

Chris

Sounds good. Will the CDI still be covering guilds as planned? Or will the topic be switched to discuss the new changes to the leveling system?

It will be about guilds.

Chris

Also of note I am not going to be able to get involved in the CDI past 6pm pst tonight. Is that still ok? I will catch up in the morning?

Chris

Keysha.2815:

Chris Whiteside.6102:

Hi,

I am planning on starting an alt again when i get some time. Why don’t we play together as I would like to experience it with you and hear your feedback.

Chris

I’d play with you! I’d even be nice. :P

Aww thanks <hugs>

I am going to finish this doc now.

Chris

Clerigo.9475:

Chris Whiteside.6102:

Ok how about this. We continue to chat today, I get my doc done and we start the CDI tomorrow morning. I am happy either way. Let me know.

Chris

If i tell you a joke to set your mood high, will you start the CDI?

Haha <3 Still have got to the doc doing it now.

Chris

There are a few threads in the Tech forum related to this issue, and that’s where we’d post an update, so I would suggest you post in one of those threads, choosing the one that relates to the issue you’re experiencing, for there are a few inter-related but different issues. Thanks.

Moyayuki.3619:

Dear Chris Whiteside,

I am in complete agreement with what many people have suggested on this thread regarding the huge gaming changes made on September 9th: That the “new player experience”, level-gating, etc. should be left for players who have only just started the game for the first time, and leave it off or optional for those of us who have gotten farther in the game. I have two level 80s right now but enjoy making alts of different classes. Now I, quite frankly, fear creating a new character or playing the ones I have who are all under level 20. Sometimes I like to mix up my GW2 routine and work on alts and other classes, but now I don’t want to because I know of the heavy, stifling restrictions made on characters 1-20/30/40. I fear this patch will make you lose veteran players and not bring in as many new players as you wish. So I ask you, please take our complaints into consideration and find a compromise. The threads complaining about the changes are still alive and well into the second day of the patch. Surely this tells ANet something…

Hi,

I am planning on starting an alt again when i get some time. Why don’t we play together as I would like to experience it with you and hear your feedback.

Chris

Ok how about this. We continue to chat today, I get my doc done and we start the CDI tomorrow morning. I am happy either way. Let me know.

Chris

NYG.2568:

We like a Dev who can multi-task!

Haha my brain is currently massively overclocked and I am in danger of blue screening!!

Chris

Donari.5237:

I’m with those saying to get it started (which I believe you’ve decided to do). As suggested above, have a moderator remove posts that have nothing to do with guilds (after prominently stating in the OP that this will happen).

CDI’s clearly are the start of brainstorming that will mean months before results show up in games, so setting it aside due to community discontent on an immediate concern will mean never getting to it or else delaying those results that much longer.

That doesn’t mean there shouldn’t be communication on the matters igniting the forums … but we really can handle two idea streams at once. Really. At least those with enough insight to have CDI contributions can, and they’ll be the ones posting and not getting deleted, right?

Ok back at my desk now. I have a doc to finish and then i can start the CDI )-:

It is going to be at least 30 mins.

Chris

P.S: i really appreciate the humor folks (-:

I’m sorry that the system was frustrating to you, and I admit, I’ve had my share of disgruntlement about it, too. The fact is, though, that the measure of not reusing has been proved to be quite an effective element in account security, so it seems worthwhile to embrace it.

Ic’s suggestion is valid, and may help you.

Freyar.3254:

It’s been awhile since I’ve bought gems and I was curious if Paypal Credit (original Bill Me Later) still works with Guild Wars 2.

Hi there. I’m sorry that I don’t know the answer to that. But I think that you might be able to get more information about that by posting in the Black Lion Trading Company Forum, since there are more players over there who can share their experiences with various credit providers.

Thanks for the feedback, folks. I appreciate your comments and will say that consistent, complex, nuanced characters and storytelling are absolutely my goal as well. I’m soaking up all the existing story that I can, via gameplay, wikis, our novels, and lots and lots of conversations with my coworkers who have great insights (and opinions) on our expansive lore. I really love the game and am excited to be a part of it moving forward. Keep the comments coming!

Leah
(now with fancy, red ANet banner)

Yes, there is a way to gift a copy of Guild Wars 2. The steps that blue outlined are accurate:

• Purchase the game through the in-game store
• Upon receive of your purchase confirmation e-mail, relay that intact (with serial code unused) to your intended gift recipient. (Hint: Check the recipient e-mail address carefully.)
• Your gifted friend or family member creates the account with the serial code that you sent him or her.

Kamidel.8065:

I am also a vet at the game and decided to remake a character today, an engineer, and was actually interested int he tool tips that popped up but on the same note not being able to unlock skills 2 through 5 until I leveled was cumbersome to say the least. Also not being able to even attempt skill point challenges or access vistas ect. was aggravating and as a matter of fact made me shut down the game and walk away for several hours. I logged back in on a older toon, my level 60 ele, and was able to get to 64 rather quickly and was greeted by a nicely done pop ups showing me what I was granted and what to expect next level each time. But on another bad note is I noticed there were even fewer Champs or vets to fight making loot virtually non existent and given the scaling having gear that is more than 5 levels below you hurts you a lot in terms of survivability which of course forced me to use the TP, which was nicely redesigned I might add, and buy VERY overpriced gear just so I wont have to worry about item drops for several levels given I was unable to get a single useable item to drop in all the kills i made.

My hope here is that some thought about the scaling and gating gets kicked around and maybe make leveling pleasant for both New players and Veterans alike.

We are aware of a scaling bug and looking into it right now (-:

Chris

eyestrain.3056:

Chris thank you for actively replying in this thread to a variety of posts. The forums feel a lot like shouting at a closed door and knowing someone’s reading is important.

Thanks Eye,

Loads of us are reading the forums. i am just the one who is communicating when i should actually be paying attention to the meeting i am in (-:

Chris

Synesh.1094:

Good luck with all the angry unnecessary complains.
No matter what, they always get to you. Many youtuber say the exact same thing. I think most of the anger comes from the big big change of a system that worked as it was. And that no one saw coming. It left me baffled.

I hope the company can do a 180° turn and come back but that’s unlukly (try if you can please) but if not we’ll have to settle down with the best possible optimasation.

good luck with this stressful time.

Many thanks Synesh (-:

Chris

Keysha.2815:

wwwes.1398:

phys.7689:

honestly talking about guilds at this point is just as important as talking about the current leveling.
If theoretically the CDI is a development tool, getting a CDI while they are in the brainstorming phase is just as neccessary as dealing with current issues.

Essentially a good CDI could theoretically reduce the chance of a bad implementation on any guild changes they come up with.

They need a seperate entity to deal with and come to an understanding on current content issues.

Yeah, plus, they’re not going to want to make ANY changes on leveling or the recent patch until they see what people are doing. If it turns out that the forum posters represent a majority opinion, then that’s one thing. If it turns out that people are actually doing more in the game, then that’s another. And they need to know what angle they should be approaching this at.

So we need to come to a detente.

Anet should give us the opportunity to have a clear back and forth with somebody about changes, even someone that just compiles an updated list of suggestions/likes/grievances and makes notes.

In turn, we need to calm down and realize that it’s not going to work to insist they make huge changes now. And also to not make the Anet team want to avoid these forums. That’s like the opposite of what we all want.

Can we make that happen? I think it would do everybody a lot of good.

I would have no problem calming down and giving them time, if they showed a single iota of caring what we think. I’d be willing to discuss things intelligently, calmly, and in a way that would benefit, if Anet would do their part. Instead we are kept in the dark about the future, get things dumped on us that most hate, get no feedback from Anet when we bring issues up, and see patterns developed that make us certain that Anet does not care about it’s player base.

tl;dr
I’m willing, as many others are, to calm down and talk. But Anet won’t talk to us. They have to take the first step, because they are the ones that are, to many, causing the problems.

‘…it is ill informed, assumption based criticism, that is time consuming and frustrating and certainly plain rude commentary is simply ignored.’

And yes I get the irony (-:

Chris

Windu The Forbidden One.6045:

Chris Whiteside.6102:

Synesh.1094:

Chris thanks for listening.
Even if I’m very tempted to burn some one at the moment. And I’m sure many other people beside me were prepearing their torches and pitchforks.
But thanks still!

Well thanks to everyone too for giving their constructive opinions. We love that, it is ill informed, assumption based criticism, that is time consuming and frustrating and certainly plain rude commentary is simply ignored.

Chris

I would very much like it if this new system for beginner players was made optional for beginner players only, as this is extremely frustrating for veteran players and altaholics. This could be done by either making this system only kick in on accounts who have no lvl 80 character yet or by adding a toggle in the options menu.

Thanks for listening.

Thanks for your feedback Windu.

Chris

Xar.6185:

phys.7689:

<snip>
That said, you should probably reccomend someone start engaging in a discussion with the community on the topic of the day.
Essentially, your CDI as far as i understand it is something for long term projects, things in development/aka brainstorming.

You probably need some one, to discuss major current events issues separately. This does not seem like it would be against your communication policy, as the beefs now, are actually current content.
<snip>

If there is any possibility of someone directly engaging the forumites about the hot raging topics of the day it needs to be done. Sooner rather than later. Unfortunately history says that ‘gathering feedback’, ‘discussing internally’ and then never mentioning the topic again is likely to happen.

Look back, they had reasons to add ascended gear, they did not convey them well at all, or use their data to stop the raging, they ignored the very large angry thread. The same thing happened with the watchwork pick, the first feature pack changes to traits, megaserver thread, outfit / tonics and now the new player experience.

I would absolutely be ecstatic if there was a direct engagement person from Anet to address current hot topics. I would love it. It just doesn’t seem to be their M.O.

They are not dumb people. They have the data they could explain why it is the way it is. The person doing so just has to be ready to counter the well thought out criticisms and the thick skin (or quick moderators) to ignore all of the ‘this sucks rollback people should be fired’ posts.

We are working on focusing personnel specifically to the forums to help with communication, information and CDIs.

Chris

Synesh.1094:

Chris thanks for listening.
Even if I’m very tempted to burn some one at the moment. And I’m sure many other people beside me were prepearing their torches and pitchforks.
But thanks still!

Well thanks to everyone too for giving their constructive opinions. We love that, it is ill informed, assumption based criticism, that is time consuming and frustrating and certainly plain rude commentary is simply ignored.

Chris

Goatjugsoup.8637:

GM Talon.8726:

Nerifes.4931:

I am 52/54 on the original mini’s set 1 collection… is it still possible to finish this collection?

It depends on the minis you’re missing. They might be for sale on the Trading Post. =)

I believe that poster is referring to the original set 1 achievement that required you to deposit the mini to the bank which you can’t do any more so actually the answer would be no, you can progress on the new achievement but not the old one.

Ah, if it’s in reference to the achievement, then no, the old achievement cannot be progressed further. Thanks for catching that! =)

Valandil Dragonhart.2371:

I haven’t gone through the whole lot of the features (low levels / alts, etc.) as of yet, but I’ll point out two of my peeves with this patch.

The first is the login screen. Why does it have a Remember Username and Remember Password check box if it goes and resets them every time? What’s the point in having them there? Please tell me this is glitched.

The second, and this is a biggie for me, is the death-state camera movement. This was fixed for what seemed to be about a year, then all of a sudden, this patch reverts it back to the elevated and circling camera, disregarding your override commands via the mouse. Please revert this back to the way it was pre-patch!

Also, how does one begin the Hero of the People achievement? I’ve used various champ bags of differing rarities and so far there’s no unlock for it.

This is feedback regarding the contents of the Feature Build. Please start or join in a thread related to your feedback on the forums.

For the Hero of the People achievement, you specifically need to obtain the Centaur, Flame Legion, Svanir, Nightmare Court, and Inquest loot bags. More information about this achievement can be found on our wiki: http://wiki.guildwars2.com/wiki/Hero_of_the_People