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CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Is this a feature I MUST have, SHOULD have, COULD have, or DON’T have to have. It’s easy to want everything but difficult to recognize which category something actually falls into for the good of the game in general.

Quality of Life features are never a MUST have. They wouldn’t be QOL features otherwise.
QOL features are by definition nice things to have, but not absolutely necessary.

Not a must have but important nevertheless. Especially in the Guild functionality of GW2 that could do with more focus in this area.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Proposal Overview
Guild Advertising / Bulletin Board

Goal of Proposal
A formatted and real time way to announce your guild is looking for members without having to spam local and map chat channels. Allows players to find guilds they might want to join easier.

Proposal Functionality
In the Guild in game menu, on the left side there would be a “town crier” tab which would lead to two topside icons.

First icon would access the current listings of all guilds actively recruiting in the game along with what info they have put up describing their guild. There would be a “join request” option that would alert the Guildmaster (or recruitment designate) of the application. Filters would include Guild type (PvP,PvE,etc.), keywords, and server (if relevant).

Second icon would access a menu with the guild’s current “ad” displayed (or blank if none) and with an edit button. If given the right an ad could be placed for n days based on either a) influence spent and/or b) gold spent for the ad. As noted this would be locked down based on rights assignment.

Associated Risks
Would create a bit of negativity for those that still spam in chat but otherwise I can’t think of any.

I just want to comment on this, since i REALLY feel the community can come up with some of these (like a calendar or BB) on their own, IF only we had the tools (API) to do it. It was actually one of the HUGE selling points for me, back before the game released, where we saw a very robust API that included chat, seeing where players are in the world and managing guilds. Of which, all of that got backburnered, till a spark of hope came along when the OAuth2 was announced as a thing (almost complete, yadda, yadda). I think the community could really do a lot with it, but for whatever reason, ANet almost entirely, stopped either working on it or decided to focus their attention elsewhere.

I TRULY think if ANet development focused on this, at least in the sense that we can have the kind of input/output from the game, anytime, anywhere it would improve player experience a million fold and get our own development ideas (which are extremely vast) working at full speed.

I really think they are missing the boat here, it could be a stellar improvement to these QoL things along with features at a much lower (IMHO) development cost. It would also be HUGE to be able to post clickable URLS for “approved interfaces” with the game. I’ve implemented these kinds of things in smaller projects, and they were extremely popular.

It’s funny how many people don’t even know you can /wiki “something” in chat, a really powerful feature almost no one knows about…

This would also be very cool, particularly in regard to my post on the calendar. I will investigate.

Chris

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I am 52/54 on the original mini’s set 1 collection… is it still possible to finish this collection?

It depends on the minis you’re missing. They might be for sale on the Trading Post. =)

I believe that poster is referring to the original set 1 achievement that required you to deposit the mini to the bank which you can’t do any more so actually the answer would be no, you can progress on the new achievement but not the old one.

Ah, if it’s in reference to the achievement, then no, the old achievement cannot be progressed further. Thanks for catching that! =)

So when will this be fixed, i.e. when and how can you progress the old (permanent) achievement again? Or will it be merged with the new one?

We haven’t made any official announcements regarding the future state of that particular achievement. I would recommend either chiming in on a thread that already exists about the topic or creating one and sharing your feedback about it if you are unable to find a thread related to the topic.

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Proposal Overview
Guild Material Storage and Crafting

Goal of Proposal
Allow players with crafting skills to craft items for the guild via a centralized system.

Proposal Functionality
In the Guild in game menu, on the left side there would be a “workshop” tab which would lead to a guild version of the crafting menu found at the crafting stations. This crafting station would support all crafting options and employ the level and knowledge (i.e. recipes) of the character doing the crafting (no separate exp system needed).

This in turn would be tied to a guild materials storage the same as each player has but with a stack limit of 5000 for each material stack. This would be a guild storage similar to the stash/trove/cave system, separated based on current material groupings, with rights to it assignable in the guild.

Any items crafted would be deposited in the highest level of guild storage unless full, then in descending order till an open slot is found. To access the finished item, or to deposit materials would require being at a guild bank location in game. The actual crafting of the object can be done anywhere in game just like building guild bonuses are able to currently.

Associated Risks
Security would be tricky but other than that I can’t think of any.

This is an interesting idea. What would you do about players who constantly take from thee stock pile, for example hitting limit everyday and not re-stocking. Would this be handled by just cautioning the player or would you design levels of restriction?

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I am going to look into the cost of a guild calendar.

Chris

Communicating with you

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris, your answers to every well written response is one sentence.

Chris, you have a lot on you’re plate.

Chris you should listen to your customers

Chris,Take a lesson from Valve: One of the things we learned pretty early on is ’Don’t ever, ever try to lie to the internet – because they will catch you. They will de-construct your spin. They will remember everything you ever say for eternity.’

Sorry but this post means absolutely nothing except for the fact that aside from me having a lot of work to do the rest of your comments are based on assumptions and that your comment about lying would be pretty disrespectful had the rest of your post had been based in an semblance of knowledge.

Being that it isn’t I will take your post for what it is. Pointless and unproductive.

Chris

5 second face..

Chris, I think I’ve conveyed my disappoint in how the communications breakdown since last April affected me personally, as a player and as a customer. In particular, how Traits were (mis)managed, causing me to throw my hands up in the air in frustration, uninstall, and throw my CD into the trash.

Still, I stuck around, read and participated here and there, all the while hopeful that the game and it’s managers would get back on track and make it an environment I would find enjoyable again. By that, precisely, I mean the removal of the silent treatment, the alleviation of perceived arrogance and contempt from you to the community, and thus a lightening and dispersement of the toxicity that has been festering here.

I think it’s great that there is an all-hands-on-deck..show right now. However, I think your CDI topic is way off. There really are more important things to talk about than Guilds. You’ve made that decision and are running with it. I disagree, and will not participate or make detracting posts in that thread.

Now to my actual point:

I find your above post to be unnecessarily offensive and insulting. It really echoes the sentiment that I mentioned regarding the perception of contempt and arrogance from you to us. For me, this is the biggest warning flag that nothing has changed, and that this break from a half year of ignoring your customers is just a bells-and-whistles show.

So, I still have concerns that any of this will amount to anything. Maybe time will tell. However, this is my feedback that there (in my opinion) are still improvements that need to be made, one of which is how you address this community. I get that you are a Dev and not a trained CR person, but you have to do better than that. I can’t trust someone who disrespects one of his customers in the way that you just did.

Hi Illy,

Sorry that you thought I have been offensive. Personally i felt the original post was pointless. My response has no arrogance or contempt (If you have kept up to date with my interaction with the community you would know just how much I care for our players).

So i would ask that it is seen acceptable for us to enter discourse in a way we are comfortable with because frankly treating us like punching bags is not particularly useful to anyone.

I won’t be discussing this particular post anymore as I don’t want to waste your, mine or anyone elses time.

‘I find your above post to be unnecessarily offensive and insulting. It really echoes the sentiment that I mentioned regarding the perception of contempt and arrogance from you to us. For me, this is the biggest warning flag that nothing has changed, and that this break from a half year of ignoring your customers is just a bells-and-whistles show.’

Chris

P.S: I agree communication could be more consistent and this is a logistical problem that we couldn’t solve last time we tried but we are doing now. Specifically from a personnel standpoint. I would happily communicate more often if i was able.

(edited by Chris Whiteside.6102)

Customer Support: 9/9 Feature Build

in Guild Wars 2 Discussion

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Where did my personal story go, im level 28 and all im getting are hearts i dont care to complete atm.

If you had the Living World story active and wish to work on your Personal Story instead, you will need to open the Story Journal tab in your Hero panel, then click the “My Story” button to expand the menu. From here, click the “Continue This Story” button to set your active quest from Living World to Personal Story.

Pardon me but, the person you responded to said they were level 28. Players need to be level 80 to activate the living story.

The correct answer is that the personal story was broken up into chapters. Chapter 1 starts at level 10, meaning you can’t start the personal story until level 10. I think each chapter opens up every 10 levels after that. So what most likely is happening to liquidtornada.3026 is he/she needs to be level 30 before they can continue the personal story.

Ah, thanks for catching that, liquidtornada.! Seems that I missed it in my initial reading of the post. My apologies for any confusion, Charrbeque!

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Don’t know if any mentioned this this morning…I like the NOW ability to sort the TP by Profession, now if we could sort it further by level or some other sort item. I keep getting reached limit showing and it makes it frustrating if you are looking for something useful at your level, but do not know the name.

This is feedback regarding the contents of the Feature Build. Please start or join in a thread related to your feedback on the forums.

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I got one question in relation to this reddit post: http://www.reddit.com/r/Guildwars2/comments/2g02mx/the_personal_story_doesnt_make_sense_since_the/

For the record, I have already played Apatia’s quests and Tonn’s quests but from what I have seen, it looks as if you cut down certain story bits as you are going over the New Player Experience. I’d like to know if this is deliberate or is this a bug. If it IS deliberate, I’d appreciate a response as to why this is the case as I thought the Personal Story despite it’s flaws is fantastic.

These types of changes were a design decision. As a support agent, neither I nor other support agents know the details or reasoning behind these types of changes. I would recommend creating or contributing to a thread on the forums related to this change to express your feedback and concerns.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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People are just mad chris im a little upset by this feature pack as well but most know its not the end of the world. Cummunity irritation seems high But take it for what it is but dont take it to heart. personally i find one thing to be proud of is how passionate your players are about this game, i dont think people would get this mad if they didnt care. And keep in mind things from the feature patch can always be changable .

Absolutely Kline I agree. Folks asked me to be more ‘myself’ and less diplomatic for want of a better term and I am being. I am not taking anything personally just saying it how I see it. Thanks for you advice though I appreciate it.

Chris

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Hello,

I had many things for sale in TP before upgrade, 4000+ mystic coins at diferent selling prices. Now I see only part of items for sale and only cheapest selling prices. Is this intended to show only lowest selling price and hide other items or my investments is gone and I need submit support ticket?

Go ahead and submit a ticket so that an agent can conduct a more thorough investigation for your case. You can do so here: https://help.guildwars2.com/anonymous_requests/new . Please select In-Game Issue from the drop-down menu on this page for your inquiry.

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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There is this one event in which I am supposed to fight Skritt Thieves and take their cannonballs as described. But it’s less about taking those cannonballs back and more like preventing the skritt from taking them in the first place. Is that supposed to happen?

This isn’t related to the 9/9 feature build. Please keep inquiries related to the topic at hand. If you have an inquiry about a particular quest or event, I would recommend taking a look at our wiki for more information: http://wiki.guildwars2.com/wiki/Main_Page

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris, your answers to every well written response is one sentence.

Chris, you have a lot on you’re plate.

Chris you should listen to your customers

Chris,Take a lesson from Valve: One of the things we learned pretty early on is ’Don’t ever, ever try to lie to the internet – because they will catch you. They will de-construct your spin. They will remember everything you ever say for eternity.’

Sorry but this post means absolutely nothing except for the fact that aside from me having a lot of work to do the rest of your comments are based on assumptions and that your comment about lying would be pretty disrespectful had the rest of your post had been based in an semblance of knowledge.

Being that it isn’t I will take your post for what it is. Pointless and unproductive.

Chris

Then someone should post sticky with all currently discovered bugs, features that are meant to be and will be kept and features that were meant to be but will be revoked due to negative response and keep it updated as new bugs are discovered and/or fixed, it would mean a lot to players and would calm down things.

By keeping them in dark by not clearly stating what is really wrong and what isn’t, things can only get worse knowing human psychology and history of this forum.

Amount of work you and others have at the moment is directly product of this patch and not players who discovered all those “bugs”, because it wasn’t players who coded this patch and designed features in it.

Be so kind and avoid personal attacks as one I quoted, because it it the same manner of communication some of the players show here and their posts were deleted for it, it certainly isn’t something any employee anywhere should allow himself to do no matter what and how was posted by players.

Thanks for your time and understanding.

We will be doing this.

‘Then someone should post sticky with all currently discovered bugs, features that are meant to be and will be kept and features that were meant to…’

We want to make sure that it is clear what is ‘As Designed’ at which point we can have a more meaningful discussion about the feature.

Cheers

Chris

(edited by Chris Whiteside.6102)

Customer Support: 9/9 Feature Build

in Guild Wars 2 Discussion

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I can’t see my mini-pets, when I activate one all I get is “Miniatures have been hidden due to rising player population”. That’s across all characters in a myriad different locations.

This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.

I would also like to know the procedure for requesting a refund for all previously purchased minipets from the gemstore.

When making these purchases in the past, I was not told that I would not actually be able to use them anymore in a large majority of the content when this feature pack is being implemented.

Furthermore, as this “feature” of hiding the minipets isn’t clearly advertised when submitting them to the wardrobe, I would also like to have non-account-bound minipets restored so I can at least sell them on TP and therefore end up with something I can actually use – currency.

I have posted the policy (including eligibility) for miniature refunds on the FAQ on my first post. You can find that here: https://forum-en.gw2archive.eu/forum/game/gw2/Customer-Support-9-9-Feature-Build/first#post4380306

BLTC Collections

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’d suggest that you track that forum post in the Bugs Forum, but certainly you can submit a ticket, if you prefer.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

MASSIVE lag spikes

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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I need a bit more information to help track this down.

a) Do you live in NA or EU?
b) Are you playing on NA or EU servers?
c) Was your account ORIGINALLY created on NA or EU?
d) Then of course get me the /ip while you’re lagging

Customer Support: 9/9 Feature Build

in Guild Wars 2 Discussion

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I just can not even see any of my bound or unbound miniatures for one second in any high scale map due to excessive amount of players, do you aware of this problem?

This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.

What is the procedure to requesting refunds on the Gems spend purchasing mini’s? This is a core functionality change from what was purchased. Having spent over $1000 USD in the gem store since launch, I do not find having this type of function change acceptable.

I also want to know how to refund all gems spend on those minis, since minis are not usable in many maps, and you called it as a “feature”. And how to request for unbound those minis added to wardrobe, they are not usable as well.

I have posted the policy (including eligibility) for miniature refunds on the FAQ on my first post. You can find that here: https://forum-en.gw2archive.eu/forum/game/gw2/Customer-Support-9-9-Feature-Build/first#post4380306

Once bound to your account, minis cannot be unbound by the support team.

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Targeting is so screwed up the game is nearly unplayable. You target something through a wall or mountain instead of what is standing in front of you.

This would be considered a bug. Please use the in-game bug report feature or post/contribute to a thread about this issue in the Game Bugs forum.

My mini's is gone after september 9 patch

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Go to the “Materials” section of your bank, the miniatures have their own section after all the crafting materials. To add the mini to your wardrobe for use by all characters on the account, withdraw it, then right-click the mini in your inventory and select “Add to Wardrobe.” This will consume the mini and add it to your wardrobe.

(You will probably need to do this for each character.)

True! Thanks a lot.

So glad this sorted out for you.

If others have trouble locating their minis, see the suggestions above or read through this post: https://forum-en.gw2archive.eu/forum/support/account/Mini-Missing-from-Account/first#post4390247

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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I just can not even see any of my bound or unbound miniatures for one second in any high scale map due to excessive amount of players, do you aware of this problem?

This is a feature that is working as intended. If you have feedback regarding the feature, I would recommend creating or joining in a thread to discuss your thoughts about it.

What is the procedure to requesting refunds on the Gems spend purchasing mini’s? This is a core functionality change from what was purchased. Having spent over $1000 USD in the gem store since launch, I do not find having this type of function change acceptable.

I have posted the policy (including eligibility) for miniature refunds on the FAQ on my first post. You can find that here: https://forum-en.gw2archive.eu/forum/game/gw2/Customer-Support-9-9-Feature-Build/first#post4380306

Customer Support: 9/9 Feature Build

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Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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Hello,

The 9/9 feature build has brought forth an easter festival of colored triangles. Is there any hope that a feature to toggle commander tags off might be implemented?

Thank you,

This would be a feature suggestion. I would recommend starting or finding a thread expressing your concerns and ideas for this type of situation.

Hero Of The People

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I suggest you post in Players Helping Players, because the folks there no doubt have an answer for you there.

Alternately, you can submit a ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

TP 2.0

in Account & Technical Support

Posted by: Gavian Whishaw

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Gavian Whishaw

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Hi all, as some of you rightly point out, Lacey isn’t responsible for QA, she is Technical Support, which is a different department from QA. We do QA on the Mac specifically and nothing is shipped without QA testing and oversight. We do, as you know, still have challenges.

We do this a lot internally but you may be interested in knowing that compatibility QA (essentially Mac QA) is reviewing the forums, the crash logs and the information Lacey is gathering and they’re creating bugs, which the Producer for the Mac is reviewing with the relevant teams. Sometimes bugs are Mac specific, sometimes they are not and we have to determine which is which.

I mentioned in another thread that it is very helpful that the community is so strong here in helping each other out, it helps us hunt down the issues as well. Also you may be interested, I think it was asked in a different thread, that yes we are testing against Yosemite as well.

Thank you.

People paid or rewarded to post here?

in Guild Wars 2 Discussion

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Okay guys, I think this thread has thoroughly run its course. Like I said earlier, we’re not paying anybody to secretly make positive posts. Any positive posts you see were made by those people of their own free will.

My mini's is gone after september 9 patch

in Account & Technical Support

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Go to the “Materials” section of your bank, the miniatures have their own section after all the crafting materials. To add the mini to your wardrobe for use by all characters on the account, withdraw it, then right-click the mini in your inventory and select “Add to Wardrobe.” This will consume the mini and add it to your wardrobe.

(You will probably need to do this for each character.)

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Jon/Chris,

Is there a technical problem preventing the addition of a simple /server chat channel? Though not directly related to Guilds, it would certainly go a long way to alleviate some Guild-related QoL issues introduced by Megaserver. It would also help as QoL for WvW, an added bonus.

As a programmer and SysAdmin, I don’t see this taking much of your resources to implement and test.

This is definitely doable. it is just a matter of priority. i would really like this functionality to.

Chris

Communicating with you

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris, your answers to every well written response is one sentence.

Chris, you have a lot on you’re plate.

Chris you should listen to your customers

Chris,Take a lesson from Valve: One of the things we learned pretty early on is ’Don’t ever, ever try to lie to the internet – because they will catch you. They will de-construct your spin. They will remember everything you ever say for eternity.’

Sorry but this post means absolutely nothing except for the fact that aside from me having a lot of work to do the rest of your comments are based on assumptions and that your comment about lying would be pretty disrespectful had the rest of your post had been based in an semblance of knowledge.

Being that it isn’t I will take your post for what it is. Pointless and unproductive.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Ok so I am up to date but am busy for much of the afternoon.

I am going to start giving my thoughts and joining the discussion. To be honest however the largest amount of time I will have for this is the weekend. I will do my best between now and then.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Custom chat channels might help with communication issues. Let players create and name channels, then invite others to them. There are a host of problems with moderation issues and such, but had we had the possibility since launch, allied guilds would have been able to have a place to chat. RPers not guilded together could find a way to have ooc discussion along with the ic action. Interest groups could form.

That’s not a guild function, though, it’s a work around for a missing one that also has other uses.

Personally i like the idea of custom chat channels even though this isn’t guild specific.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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After some initial discussions with my officers, these are some of the things we’ve come up with. I may post later as more offer up their opinions and I speak to my co-leader.

Proposal Overview #1
A log-in splash screen that would display the Guild Message of the Day, a list displaying ONLY the members in the guild who are currently online, and perhaps simple notifications that you have mail or perhaps things waiting at the Trading Post.

Goal of Proposal
We are a very active guild, running missions multiple nights a week to accommodate US and EU members, as well as multiple guild events throughout the year that require significant planning. As it stands, despite the guild message being updated with all relevant information, we seem to still struggle communicating to the guild at large because the GMOTD just isn’t visible enough. It’s completely easy to skip right past it. Remember how the guild list would always pop up on login in Guild Wars 1? Think something similar, but with a little more relevant information than just the guild listing.

Proposal Functionality

Each time a character logs in for the first time that day, a splash screen would appear with all the info I mentioned above. If the player switches characters and that character is representing the same guild, the screen does not display, but would for a character repping a different guild. The bottom line is I believe it brings communication to the forefront between Leaders and Officers and General Members.

Associated Risks

Simply from my perspective, which lacks knowledge in what it would take to make this happen, there are no risks, only upside. Consider it a flash look at what’s going on with your game at that current moment.
__________________________________________________________________

Proposal Overview #2

Goal of Proposal
Guild-Wide mail system

Proposal Functionality
Officers and Leaders would have the capability to send out a guild bulletin of sorts. As I said, our guild often does events which require mass mails being sent, and being suppressed every 2 mails when you have as many as 100+ mails to send is quite the PITA.

Associated Risks
Perhaps someone angry in one of these positions could send out some harmful stuff or a guild could abuse the system to spam members, which would cause some unrest.
__________________________________________________________________

Proposal Overview #3

Join Date and Last Repped options available on hover information

Goal of Proposal

People most definitely take advantage of the ability to be in multiple guilds within the game. However, it often makes your roster look quite bad when half of them aren’t repping your guild seemingly ever yet stick around on the roster. We run a 50% rep rule, which we don’t hold to an exact number, just that you rep occasionally. Currently it’s beyond annoying to keep track of, with officers and leaders maintaining lists of people they do not see repping often to see which overlap and for how long that may have occurred. A Last Rep notification would save my guild a ton of work. As far as join date, that’s merely to keep in mind for promotions to higher ranks as well as loyalty when it comes to removing people from the roster.

Proposal Functionality

I believe it’s been said that it’s very difficult to track representing, but I’d like to hope you could find a way. As for join date, I think that’s as simple as making that data available when you simply hover over a player’s name in the roster.

Associated Risks
None that I’m aware of.

Thank you for your time.

Awesome. It is great to see compiled lists from guilds.

Chris

LFG sellers

in Black Lion Trading Co

Posted by: John Smith.4610

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John Smith.4610

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I agree with you. The LFG tool is not a grey market tool.

New Player Experience Bugs - Multiple Characters

in Bugs: Game, Forum, Website

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi there,

We want you to know that we’re busy working on fixing bugs in the New Player Experience system. We’re also using this opportunity to make a few changes to its design to take into account the feedback we’ve been reading. We’re aiming to deploy the fixes early next week.

Thank you

(edited by Stephane Lo Presti.7258)

Misconceptions regarding Level gating.

in Guild Wars 2 Discussion

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi there,

As a follow-up to Colin’s post, we want you to know that we’re busy working on fixing bugs in the New Player Experience system. We’re also using this opportunity to make a few changes to its design to take into account the feedback we’ve been reading. We’re aiming to deploy the fixes early next week.

As Colin explained (make sure to read this post and that one if you haven’t!), this is a complex, “big picture” system that has a lot of components. We want it to benefit all players and improve your game experience overall.

We understand that this is an important topic for the community and appreciate that players have been talking about it. We’ve been triaging bug reports, developing fixes for them and discussing what design changes we will bring to you next week. We’ll continue to both work on the next updates and read the feedback from the community on this topic!

Thank you

(edited by Stephane Lo Presti.7258)

Having issues since September patch?

in Account & Technical Support

Posted by: Lacey Hiteshue.4082

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Lacey Hiteshue.4082

Technical Support

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I know that there are a handful of you that are having issues with either crashing, launching the client or the trading post since the patch was released. I am requesting that those of you experiencing issues submit a support ticket so that I can help you individually. As there are several errors happening after the patch and it would be easier if I was able to work with you one on one instead of trying to field everyones questions and troubleshoot issues in a single thread.

Thanks!

So commander refund...

in Guild Wars 2 Discussion

Posted by: GM Talon.8726

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GM Talon.8726

Lead Game Master

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If you believe you should have received more gold for compendiums you consumed prior to the feature build’s implementation, please submit a ticket and include how many compendiums you believe you had consumed. Keep in mind that only individuals who consumed four or more compendiums prior to 9/9 are eligible for these refunds. You can submit a ticket here: https://help.guildwars2.com/anonymous_requests/new . Be sure to select In-Game Issue for this particular type of inquiry.

Please remain patient for a reply to your request; we have higher than normal ticket volume at the moment, so responses may be a bit delayed.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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I see a variety of comments on feeling more attachment to a specific guild and a lot of talk of the # of guilds people are a part of and the fear that is causing a lack of attachment. This lack of attachment keeps players players from being compelled to belong to any of their guilds instead of being compelled to belong to all of them

With all due respect Mr. Peters,

I believe the ability to join multiple guilds on this game is should not have existed at all. Very simply, it discourages guild loyalty and defeats the entire purpose of joining a guild in the first place.

Guilds are supposed to be a dedicated, close knit group of people. An ideal scenario would be a flourishing, active community in-game AND outside of the game, supported by communication programs such as IRC/forums/voice. The system now? Guilds having half the people not representing. Highly inactive/non-existent offsite interaction. Guilds are typically a hi-bye affair in the game.

People who say “I represent this guild today for WvW, then that guild tomorrow for PvE”this isn’t how guilds are supposed to work. In my opinion anyway. Guilds are groups where people do different things together – not a “I come as I like” place. People who represent different guilds on different days as and when they like are akin to clan-hoppers.

But obviously, this isn’t just the fault of guild hoppers alone. The guild system design in this game is absolutely sub par – you want people to know as many different groups of people as possible, but do not allow players to participate in the chat of guilds they are not representing. This, to me is the biggest problem about the guild system, because it renders useless the participation of a player, simply because he/she does not know what is happening in other guilds.

I respect your decision to give people the ability to join multiple guilds, but I still believe it was a wrong one.

I can understand where this is coming from. I have played many MMORPGs which adapt the one guild per character system. So, basically, players will put their main characters in the main guild. Not only that, guilds in some MMORPGs have very limited slots. So, their alts might not even be allowed in the guild.

The players belonging to those guilds are much closer to each other in comparison to the players in Guild Wars 2. Perhaps, players are forced to interact with each other and these forceful interactions breed meaningful interactions.

Sadly, in guild wars 2, I have observed that many guilds are being treated like a service or running like a service provider while players are just numbers to perform certain activities. This type of guild is pretty meaningless, dull, uninteresting and pointless.

Some people might think that this is just a game and doesn’t have to get that serious into it; attachment, sense of belonging, loyalty, pride, etc. However, I think that a game can only be truly fun and interesting if people get that serious into it.

Great points here and I think what I am hinting at is that if there was a way to maintain the current guild functionality of multiple guilds but also add a way to really commit to a singular guild what are the features old and new that you think are important for your basic guilds vs your, for lack of a better term, “home” guild.

Jon

(edited by JonPeters.5630)

CDI- Guilds- Logistics and QOL

in CDI

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Also wanted to say a good way to think about a feature and losing or changing it i s to think of it in these terms.

Is this a feature I MUST have, SHOULD have, COULD have, or DON’T have to have. It’s easy to want everything but difficult to recognize which category something actually falls into for the good of the game in general.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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1) What is currently a part of being in a guild that can’t be taken away, and why would it be bad to take it away?
2) Is there anything that is currently part of being in a guild that could be taken away and given to a more focused guild association? What could we do to mitigate some of the negativity of taking away current functionality? For example replace it on all guilds or enhance it for the one guild that it is tied to?
3) What kind of features are there that don’t even exist yet that would really only make sense with a more fixed association with a single guild?

A lot of good design discussions come from answering these questions anyway which I would summarize as what can/can’t we take away? What can/can’t we change? What can/can’t we add? I ask them in that order because it’s generally the order that they are easiest to implement in.

Jon

1) You really can’t remove anything. If you’re talking about limiting guilds to one, you’d be removing an extremely highly used feature (TTS, personal guild banks, specific guilds for specific modes, etc.). Everything about functionality, guilds are pretty limited in features already.
2) Changing things like MotD to show in guild chat would be a welcome feature as would showing last earned achievement in the roster. Also, not erasing chat history on character switch would be nice as well.
3) Guild loyalty is a pretty vapid thing. It pretty much comes down to how you run your guild, as even if it was limited to single guild system, people would end up guild hopping anyway.

Unfortunately that leaves us with what we can add to improve the need to be in a single guild. There are a lot of good ideas kind of centered around that already here in this thread.

What I mean is what functionality of being in a guild do you really only use on a more primary guild? If the answer is “none, I use it all on all of my guilds” that is a fine answer as I am only posing the question.

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

I hope you can understand why many of us here don’t have much faith in the system currently.

Yup. But the problem about reporting here on the forums is that it requires information to be shared in a public place that should not be. It’s against the forum rules to do so, and thus the posts have to be taken down. However, in a CS Ticket, that isn’t the case.

As with any in-game enforcement, it is not going to be visable to anyone but the player being actioned (unless in rare cases like the one above). You want to see results of your reports and feel that your reports are going into a black hole. This is hardly the case, as most harassment cases (with actual information being shared in the ticket) are reviewed by a senior GM. Since we don’t share the results of those cases with the players reporting, you aren’t going to see when when someone gets actioned.

Most players that are actioned do not repeat offend. Unfortunately, some do…and they won’t be allowed back in when caught.

I agree that the party system has a problem with player kicks, and we aren’t going to ignore that. Unfortunately as it’s been stated by other devs, this isn’t an easy fix. Please keep your reports coming in until we fix the problem.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Dungeon owner sometimes required!

in Fractals, Dungeons & Raids

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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And here it is…

They deleted that guy thread where he posted proof (and where the exploiter admitted) of people Abusing LFG, exploting and selling the path after. And you know what? I bet you 100 gold that I will see those 3 warriors logging on tomorrow, and the day after. I know it’s against policy to put name on the forum but there is no way to be heard otherwise.

I’ll take that 100g bet. We aren’t going to ignore reports of GM impersonation and harassment. This was a case of both, and has been dealt with. These players have been actioned, one more severely than the others.

That being said, putting that kind if information into a public post is just asking for the thread to be removed. Next time submit a CS Support Ticket please.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Missing 'X-Result-Total' response header

in API Development

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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This should now be fixed!

Upper limit for bulk requests

in API Development

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Hi,

We aware of the bug for Item IDs greater than 200 and have a fix which will be pushed in a future patch.

Thanks for reporting this to us.

The Commerce APIs are now live!

in API Development

Posted by: Stephane Lo Presti

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Stephane Lo Presti

Content Marketing Manager, French

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Here’s a quick update about this API: the /v2/commerce/prices is now enabled and you can find documentation about it on the wiki: http://wiki.guildwars2.com/wiki/API:2/commerce/prices

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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There are definitely bugs and some external miscommunication with the system and I want to listen some more before discussing.
Chris

This is interesting.

Chris is saying there has been external miscommunication about the new system. Could it be that you guys realize you went too far with the removing of functions and level gating it too extreme, and it was not supposed to dumb down the game quite this much?

Hi Traveller,

No not really. I m referring to some videos etc that aren’t quite factually correct in all areas and thus there are some misconceptions being propagated by those that have not played the through NPE yet.

Chris

You mean the Magic Mike video? I played through the NPE and I found it to be pretty accurate from the point of view of a person playing on an alt.

Well it was at least incorrect in that he claimed the new patch was responsible for not being able to die in the tutorial instance, when that was true at least a year ago, when I discovered it. So not the new patch.

He did show that the compass in the charr area was broken. However, it isn’t broken in Queensdale. It worked perfectly.

So he found a bug and demonstrated it. Whee.

Agreed. Multiple bugs have been exposed that we are focusing on fixing.

Chris

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I’m a little confused about the acceptable topics for this phase of the CDI. This phase is about logistics and QoL features, so does this mean guild management and communication features only? Are ideas for new guild missions acceptable at this point, or should they be saved for a later phase like ideas for guild halls, GvG, raids, etc.

Guild missions and content will be in a separate phrase.

Chris

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Morning All,

I am catching up with your posts now. Thanks so much for sharing your ideas and discussing those of others. Note other dev’s will be coming in to ask questions and of course feel free to discuss with them but also don’t forget the main topic of this section is Logistics and QoL.

Chris

Personal Story parts missing?

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I just started chapter 8 before the patch. Since some steps were moved to chapter 7, am I going to skip them?

No, the story script will recognize that you’re on Ch8 but did not complete the steps that moved to Ch7, and they will occur where they used to in Ch8.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I never post on the forums, but if any time is the right time to start voicing my opinions, it’s now. With that being said, my goal is never to belittle the devs or come here with the sole intention of screaming. I want to be heard. People are more likely to listen to civil, rational thoughts than tantrum throwing. Remember, the devs are people too. They make mistakes just like the rest of us, and they have feelings too. And I want to be able to allow them the courtesy of not feeling attacked. It’s simply not fair to them.

That’s not to say that I’m not extremely upset about the recent update. Because I am. Guild Wars 2 was my first MMO. What made me want to play was the fact that it wasn’t like Warcraft, or whatever other generic MMO you can think of. I saw how much freedom the players were given to learn and experience the game however they wanted and at their own pace, and I genuinely liked that. When I first started playing, I came in with no previous knowledge, unlike many other players who came to GW2 from other games. I had to learn everything. And I liked the way I could learn. The in-game hints gave me all the help I needed to understand what each function was for and how to use it properly. And if I still felt confused, I always had the wiki up in a new tab if I needed to read further. It gave me a sense of pride to be able to say that I truly taught myself and learned everything from the bottom up. So I find these new changes to the leveling system very disheartening. I feel, both as a veteran player and from the perspective of a newcomer (because I was in their shoes once too) that the incentive and the satisfaction of leveling is being stripped down to bare bones. If I were just starting the game for the first time now, I don’t think I’d be able to want to stick with it for very long. Players need their basic skills right away in order to even stand a chance at surviving and putting up a fair fight. The extreme amount of level gating is only going to hinder new players. They won’t be able to really understand their mistakes or learn to play better if they are not allowed to make the mistakes and see why it doesn’t work. The level gating for dungeons still stands as a very valid level gated experience, and they truly are a reward for players who have proved that they know what they’re doing enough to join a group and go into that kind of gameplay. But now, with the level gating being effective as advanced as level 40, new players are less likely to feel welcome in dungeons because they aren’t even allowed to have all the skills they need to succeed in the instance.

But enough talk about the negative. I do want to sincerely applaud the devs for addressing the trading post. I love the new setup, I find it so much more visually appealing and convenient. This is something we’ve needed for a long time, and it’s great to see follow through on it. It’s a step in the sight direction. I just hope to see more steps in this direction, as opposed to more things following the path of the rest of the changes.

Thank you for your feedback.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris, please – I know you (anet) are set on doing a CDI, but please don’t pull the silence routine on all that’s wrong with the feature patch.

The silence routine is what caused the whole kittenstorm in the firstplace.

What we desperately need is a central thread to get feedback on the levelling changes, skill locking, story locking, and all the other broken bits of the “feature patch”.

I’ve just barely started having faith in you guys communicating and caring again – don’t kitten it away ignoring the outrage over the current set of mistakes.

Thanks,

Dan

Hi Dan,

There have been posts by both myself and Colin and we will have more updates soon.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris i’d like to play on my new alt with you, but your inbox is full so I can’t send you a PM.

Clearing inbox now.

Chris