Dev Tracker

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Greetings, Chris

I just tried out the first few missions of Chapter 7, and I must say this: I am wholly unsatisfied with the new pacing the patch gave towards the Personal Story. I would be fine had you just consolidated certain episodes into chapters but still retained their original order. It just feels very messy to deal with to be honest with you and I would appreciate it if you would able to do the community had you can help in convincing the developers in fixing this as soon as possible. In addition to that, I already mentioned on a bug report relating to one other quest called “Romke’s Final Voyage” where I hear no voice coming from the characters in the cinematic NOR did I see any mouths opening when they were supposed to speak.

I beg of you, please help us out here in making sure that this message comes across. I am personally okay with the level gating of skills and the need to do 10 levels before proceeding to the next chapter of the story. But doing the old switcharoo on certain episodes to favor a different approach just doesn’t work unless you guys actually made serious changes to those episodes so that they can be tied together more seamlessly.

That’s all I got for now. Thanks so much.

Hi Malk,

First of all thanks very much for all of your info. We have actually been using your posts to investigate (or rather Leah and her team has).

Secondly and just to be clear in case it isn’t. I am not a customer service rep, I am a developer and thus you are talking directly to the team.

Finally I will have more info for you Monday or perhaps Leah will post. Either way we will be in touch. Thanks for your support and have a great weekend.

Chris

To Chris ( or anyone else that can answer this),

In no way am I trying to be rude here but just trying to get a better ideal of how things work. What exactly does a studio design director do? Is that the same thing as a studio game director? I ask because I figure you somehow “direct” the game, so I would think you should know what goes in to the game and for what reasons. Every time someone asks a question, you have to go get answers. Also, it seems like you guys have meetings every day. I know you can’t disclose what you discuss in those meetings but I would hope it’s about what’s going on with the game. I realize just because one dev does something, doesn’t mean everyone knows how to do it or what’s going on. For example, the people that create game models may have no idea how to write a story. Anyway, as far as I know, you are part of upper management and a director, if you don’t know what’s being added/changed in the game, maybe communication needs to be better and your daily meetings a bit more informative. Again, not trying to be rude so I apologize if it comes off that way. I thank you for taking the time to communicate with us, I really appreciate it.

Thanks,

Robert

Hi Robert,

I won’t go into all the details of my job as it could take a while and be a little boring.

As the Studio Design Director I am responsible for the health, professional growth and design acumen of the Game Design and Game Director teams. I am also responsible for the game design quality/experience of everything that comes out of the studio. As the studio director i am also responsible for long term strategy planning of the studio and its overall health as well as other areas.

I am 100% aware of any design changes that go live and up to date on most other discipline focused changes to this environment. This is because we review content right from written design phase all the way to iterative reviews to deployment.

However in regard to NPE it is not currently functioning as designed and therefore it is very hard to have a conversation about it. Thus we are working on fixes and once they are deployed I am really looking forward to a discussion.

Hope this helps,

Chris

P.S: I didn’t think you were rude at all.

Thank you for taking the time to respond:)

No problem Robert thanks for taking the time to post.

Taking the boys for a bike ride. Be back soon.

Chris

(edited by Chris Whiteside.6102)

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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4411kittenris Whiteside.6102:

Go Hawks!

Seahawks? They will be almost unstoppable this season.

Yep the Seahawks (-:

Chris

Sorry, still going to quietly root for the Browns to the Super Bowl.

I know it won’t ever happen but that’s what I said about a lot of other things which since happened.

On topic: did we have an idea whether the guild halls would be open world, instanced areas . . . ?

We can discuss that in the next phase (-:

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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4411kittenris Whiteside.6102:

Go Hawks!

Seahawks? They will be almost unstoppable this season.

Yep the Seahawks (-:

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Go Hawks!

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Do we feel like we have much more to discuss on current QOL and Logistics in regard to existing guild features etc?

If we do that’s cool. Just thinking about when to do a summary and closing discussion on this phase before moving onto Guild Halls.

Chris

Well so far is has been more about listing suggestions then really discussing them.

Is there also a summary of all suggestions coming?

Agreed Devata. I am planning to do a summary as I currently have a 2 hour block of free time tomorrow afternoon. After that we should discuss the poitns and then i will put a proposal forward for this area and we can move on. Sound good?

Chris

P.S: If anyone loves doing summaries please feel free to go ahead as this would save some time and I will send you some goodies!!!. Jut bullet points with a description of the key ideas put forward for QOL and Logistics.
P.P.S: If no one has time then I am happy to do it tomorrow.

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

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Go Hawks!

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Hello Chris.
Would it be possible for someone from the team to take a look at the feedback in the Warrior forum, please?

To sum it up, many people feel that the adrenaline decay outside of combat make the warrior’s profession mechanic unusable. I believe it’s true. That’s because you end up being “out of combat” even if you are actually surrounded by foes.

One of the suggestions was to make the adrenaline decay start only if you stay out of combat for X seconds, so that you have time to get to the next enemy without an empty bar. It was also suggested to decrease the rate of decay a bit.

While I do realize that a lot of people complain when there are balance changes, I do honestly and wholeheartedly believe that the Warrior players have a point.

I’m NOT saying “omg now the [insert profession] can reset the fight it’s so unfair”, what I’m saying is “I think I understand what you guys did, but the concrete result is that burst skills now are broken”.
I am not asking to go back to the previous system, just to rework the decay rate out of combat.
I don’t believe it’s working as intended, because no profession should be locked out of their mechanic. I assume the goal was to prevent the warriors from carrying a full bar of adrenaline long outside of combat, and I agree, but we went from one extreme to another extreme.
If a Warrior is in a combat situation (which doesn’t mean “in combat”), he should be able to retain his adrenaline. The easiest way is to introduce an X seconds timer (for example 10 seconds) before the decay starts.

Thank you for your attention.

PS: I know that Mesmers have the same issue with loosing their clones; I don’t know that profession, but in the interest of fairness I think they should have a similar chance.

PPS: I’m one of those people who were very saddened about the disappearance of part of the personal story (the “greatest fear” storyline), so thank you for looking into that too.

Chap might reply to this. I play a warrior (PVT Shout Heal) and to be honest and quite happy with the changes. He knows more than I about balance however so i will bring it up with him tomorrow morning.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

ANet: I really believe you.

But the only problem is that it really feels like you’re ignoring the playerbase. Posts that have so many people posting about an issue to the game… it feels like it’s being ignored because no dev is participating.

I can understand that you can’t participate in it, for all the reasons you said… but wouldn’t be any way to flag a post as “Hey, we’re reading it and we’re talking about it back here”?

From my point of view and by now, I only see these posts as the ones that have the ANet tag in it (i.e., a dev made a reply).

edit: Or at least, when you make the decision that you won’t change a thing because all the playerbase has gone crazy… just tell it?

This has been put forward many times and i think it could be useful. i will bring it up again with the community team.

Thanks,

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Greetings, Chris

I just tried out the first few missions of Chapter 7, and I must say this: I am wholly unsatisfied with the new pacing the patch gave towards the Personal Story. I would be fine had you just consolidated certain episodes into chapters but still retained their original order. It just feels very messy to deal with to be honest with you and I would appreciate it if you would able to do the community had you can help in convincing the developers in fixing this as soon as possible. In addition to that, I already mentioned on a bug report relating to one other quest called “Romke’s Final Voyage” where I hear no voice coming from the characters in the cinematic NOR did I see any mouths opening when they were supposed to speak.

I beg of you, please help us out here in making sure that this message comes across. I am personally okay with the level gating of skills and the need to do 10 levels before proceeding to the next chapter of the story. But doing the old switcharoo on certain episodes to favor a different approach just doesn’t work unless you guys actually made serious changes to those episodes so that they can be tied together more seamlessly.

That’s all I got for now. Thanks so much.

Hi Malk,

First of all thanks very much for all of your info. We have actually been using your posts to investigate (or rather Leah and her team has).

Secondly and just to be clear in case it isn’t. I am not a customer service rep, I am a developer and thus you are talking directly to the team.

Finally I will have more info for you Monday or perhaps Leah will post. Either way we will be in touch. Thanks for your support and have a great weekend.

Chris

To Chris ( or anyone else that can answer this),

In no way am I trying to be rude here but just trying to get a better ideal of how things work. What exactly does a studio design director do? Is that the same thing as a studio game director? I ask because I figure you somehow “direct” the game, so I would think you should know what goes in to the game and for what reasons. Every time someone asks a question, you have to go get answers. Also, it seems like you guys have meetings every day. I know you can’t disclose what you discuss in those meetings but I would hope it’s about what’s going on with the game. I realize just because one dev does something, doesn’t mean everyone knows how to do it or what’s going on. For example, the people that create game models may have no idea how to write a story. Anyway, as far as I know, you are part of upper management and a director, if you don’t know what’s being added/changed in the game, maybe communication needs to be better and your daily meetings a bit more informative. Again, not trying to be rude so I apologize if it comes off that way. I thank you for taking the time to communicate with us, I really appreciate it.

Thanks,

Robert

Hi Robert,

I won’t go into all the details of my job as it could take a while and be a little boring.

As the Studio Design Director I am responsible for the health, professional growth and design acumen of the Game Design and Game Director teams. I am also responsible for the game design quality/experience of everything that comes out of the studio. As I studio director i am also responsible for long term strategy planning of the studio and its overall health as well as other areas.

I am 100% aware of any design changes that go live and up to date on most other discipline focused changes to this environment. This is because we review content right from written design phase all the way to iterative reviews to deployment.

However in regard to NPE it is not currently functioning as designed and therefore it is very hard to have a conversation about it. Thus we are working on fixes and once they are deployed I am really looking forward to a discussion.

Hope this helps,

Chris

P.S: I didn’t think you were rude at all.

(edited by Chris Whiteside.6102)

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Hi Chris, Thanks for the responses, It’s really nice seeing more dev coverage on the forums, I don’t think it always has to be the main devs themselves commenting on posts all day whenever they have free time, Sort of like that other person was suggesting, that isn’t really fair. I was hoping we could see more of the community managers on the forums, I know there’s the french community manager called Stéphane Lo Presti. I’m not sure if he has counter-parts for NA etc but if he does I’ve never seen any posts from them in 2 years. I think it was Gaile Grey in gw1, what about creating one for gw2 if there is none.

Hi Stiofan,

We are working on increased personnel to meet our goal of a better connection with the community. You should see some news soon.

Chris

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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If you guys released an expansion… that would bring a bunch of my guildies back to the game and really improve the quality of my life… you know, in game.

o.O

Hey Pixels,

Your post made me smile. Very clever and a fun way to get your feedback across. This said let’s try to stay on topic please (-: which as you know is QOL and the logistics of guilds based on the game.

Chris

P.S: Cool Name!

CDI- Guilds- Logistics and QOL

in CDI

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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That said, without going into all the foundation details of what makes it worth having a guild hall I’d guess QoL might include:

I think what Jon Peters is asking is, what QoL changes would a guild hall offer to GW2 as a whole, and not what QoL changes are needed for itself (which, as you said, it’s impossible to determine without thinking of how it would work in the first place).

Halls would enhance the guild community and social experience, expand content and rewards, and improve world immersion/ roleplaying, I think.

Thanks for clarifying. This is exactly what I meant.

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Do we feel like we have much more to discuss on current QOL and Logistics in regard to existing guild features etc?

If we do that’s cool. Just thinking about when to do a summary and closing discussion on this phase before moving onto Guild Halls.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Chris, I may have missed it — did you do that list of CDI game impacts yet? (no pressure, just don’t want to miss it due to distraction once it’s up).

Hi Donari,

I haven’t done it yet. Part being very busy and part not wanting it to distract focus on the CDI.

Should have time next week. Just depends if folks are happy to wait until after this CDI or during.

Chris

CDI- Guilds- Logistics and QOL

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Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

FYI folks the next phase will be all about Guild Halls and we will start early next week.

So feel free to continue to discuss QOL and Logistics of guilds with Guild Halls being an excellent segue into the next phase.

Chris

CDI- Guilds- Logistics and QOL

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Hi Folks,

I have been out with the family and am just catching up now and then doing some WvW.

FYI several designers are also reading this thread currently as well.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Greetings, Chris

I just tried out the first few missions of Chapter 7, and I must say this: I am wholly unsatisfied with the new pacing the patch gave towards the Personal Story. I would be fine had you just consolidated certain episodes into chapters but still retained their original order. It just feels very messy to deal with to be honest with you and I would appreciate it if you would able to do the community had you can help in convincing the developers in fixing this as soon as possible. In addition to that, I already mentioned on a bug report relating to one other quest called “Romke’s Final Voyage” where I hear no voice coming from the characters in the cinematic NOR did I see any mouths opening when they were supposed to speak.

I beg of you, please help us out here in making sure that this message comes across. I am personally okay with the level gating of skills and the need to do 10 levels before proceeding to the next chapter of the story. But doing the old switcharoo on certain episodes to favor a different approach just doesn’t work unless you guys actually made serious changes to those episodes so that they can be tied together more seamlessly.

That’s all I got for now. Thanks so much.

Hi Malk,

First of all thanks very much for all of your info. We have actually been using your posts to investigate (or rather Leah and her team has).

Secondly and just to be clear in case it isn’t. I am not a customer service rep, I am a developer and thus you are talking directly to the team.

Finally I will have more info for you Monday or perhaps Leah will post. Either way we will be in touch. Thanks for your support and have a great weekend.

Chris

Communicating with you

in Guild Wars 2 Discussion

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Not really asking for a time frame.
Just asking for some “communication with you” in the bug forum. As I said a simple ‘yes we know’ and it’s on our to do list would be be fine. But totally ignoring it —not so fine.

Hi Blude,

We are not ignoring it all. We are aware and will update Monday.

Thanks for raising it to my attention.

Chris

MASSIVE lag spikes

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Since most reports are coming from EU, can you post your ISP as well in case there is a problem on their end. Thanks.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

(edited by Evan Lesh.3295)

NA TOURNAMENT OF GLORY THIS WEEKEND!

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

Next

Good luck to all of the teams today!

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

Next

Hi Harris,

Most of the devs participating have found a new home at this point. I’m keeping sign ups from devs open for a few more days in case there are any stragglers. A couple of devs were out last week but let me know they want to sign up as soon as they get back. I’m sorry if you don’t get matched up this time around. We had far more sign ups than we have devs available.

Thanks,
John

CDI- Guilds- Logistics and QOL

in CDI

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

Next

Ok time for a third topic.

Guild Halls.

I see this subject come up a lot in this thread and while we can talk about other aspects of Guild Halls at some point, let’s try another exercise.

What are the 3 top QOL features you think Guild Halls could provide that maybe couldn’t exist otherwise? Try not to list features that are beyond QOL, but I won’t hold it against you because its hard to do.

I’m out for the day hiking at Mt. Rainier but will try and return with my own top three later this weekend.

Kicked from low population map?

in Guild Wars 2 Discussion

Posted by: Samuel Loretan.8601

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Samuel Loretan.8601

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Hi guys,

The current setting is to close the map one hour after the call for volunteers. When this happens, everyone still there gets redirected to another map copy.

I understand that this one hour period might be frustrating to some players. I’ll be discussing the option of increasing that time to something longer with the team.

Thanks for bringing that up.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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We missed you tonight! We were on for some hours. See you tomorrow night Colin!

We got a nice little EB [GAF] group going for a bit tonight, DR had no idea what hit them when we snagged their SM and threw all our stuff in the mystic forge.

Look forward to seeing the big crew tomorrow Ash!

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: ColinJohanson.2394

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ColinJohanson.2394

Game Director

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I’ll be (staying) adopted by my fine friends at [GAF] over on SBI, see you all soon!

Does Paypal Credit Still Work?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for that info, Ykaterina. I am sorry that you had the “stalled purchase” issue, and I just sent your comments to the team so they could examine the situation.

Please never feel obliged to keep gems that you didn’t intend to buy. If you would like us to issue a refund, please submit a ticket and a CS Team member will help you. Click “Support” above, and then “Submit a request” to get started.

In the meantime, I’d like for the team to be able to see your transactions and send details to our billing provider. Do you recall the time and date (and time zone) that the multiple purchases took place? (That info may be reflected on your PayPal account.) With that info we can look into the matter and perhaps help others, too. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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PM’ed you.

Your error appears to be a more serious hard drive error. Windows is failing to write/read files to/from disk (for the two error respectively). You may want to run Windows’ disk check on the drive. If possible you could also try to copy the game to another drive and run it from there.

Actually, one more thing you could try is to check your task manager to see if Gw2.exe is already running. I don’t expect that to be causing this, but it doesn’t hurt to check.

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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PM’ed you.

Your error appears to be a more serious hard drive error. Windows is failing to write/read files to/from disk (for the two error respectively). You may want to run Windows’ disk check on the drive. If possible you could also try to copy the game to another drive and run it from there.

After deleting the bin once more and trying to launch it several times, it finally launched. I logged into the game and played around a bit but I did not open the trading post. It seemed fairly stable so I logged out to test it and once again, it refuses to launch.

If I let it idle for a few minutes while being frozen in the task bar it does not transfer any data over the internet and its memory usage in the task manager remains the same. I’m not sure how long it could stay like that, I usually close it after around 10 minutes max.

I see the windows crash dialogue when it wont even launch to the ‘initializing’ screen.
I see the guild wars 2 crash dialogue when it manages to get to character select screen but crashes before entering the world.
I see no crash dialogue when it just hangs in the task bar.

This is the first time I hear about an issue like this. Do you know if you are behind a proxy? There are sites that will tell you (such as amibehindaproxy.com). Negatives are not necessarily 100% accurate on them though, but positives should definitely be. Also do you have an anti-virus installed? Does it help if you whitelist the Guild Wars 2 folder?

Whitelisting the whole \bin\ folder in my antivirus worked.

Sorry you had to do that to begin with, but glad that it worked.

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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Yes it is still refusing to launch even after deleting the bin folder and relaunching.

I tried patching an older version of Guild Wars 2 and it launched and let me log into the game world but as soon as I logged out and tried to relaunch it, it went back to the ‘initializing’ + freezing in the taskbar with no launcher in sight.

And you’re not seeing any crash dialog of any kind? Not even Windows’ default one? What happens if you let it sit there for a minute or two?

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

Previous

Johan Skold

Lead Engine Programmer

Next

Hi,
I read through your posts, however when I go through the details of the crash report, I can’t find any line (or even the word) that says “Assertion”. I have gotten two different errors: 258: The wait operation timed out, and 997 Overlapped I/O operation is in progress.
I also cannot find any folder in the directory or anywhere else with the Coherent Dumps.

It sounds like you’re seeing some entirely different error dialog, and not our crash dialog. Could you take a screenshot of it? Please ensure it doesn’t contain any sensitive information before posting though. Or if you’d rather, you can PM me a link to a screenshot.

Lost Achivement

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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with new patch we got a collection achivement. but my 1 achi in basic collection tab missing .its name Style Guide i send ticket support but they not returned to me. how can i solve this situation?pls help about that

The only ticket I see from you is from last January. If you submitted with this Display Name, I don’t think the ticket went through. If you got a confirmation, then simply respond to that e-mail. If you did not, you might try submitting a single new ticket.

Please give the team a few days to respond to you. It’s no something they can address in a few hours. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I cannot gift a store Item

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

is your friend online?

if they are, try typing in their character name instead of account name. I’ve come across this before, and doing that got around it

Good suggestions, nottsgman. I do suggest you type really, really carefully, though, because there are a lot of similarly-named character and you don’t want to send off an item to a stranger.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Change E-mail

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

The CS Team should be able to help you, so please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. (There are two drop-downs that require completion, so please watch for them.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

commander tag refund?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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All distributions have been made. If you believe you were shorted, you’re welcome to submit a ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

Previous

Johan Skold

Lead Engine Programmer

Next

After the hotfix on 12 September 2014 the launcher hangs in the taskbar after reaching the ‘Initializing’ screen.

Is this still the case? If so, could you try deleting the “bin” folder inside the game folder (while the game is not running) and trying again?

Still not working for me. I submitted a ticket yesterday, and was sent the zip file, but that didn’t fix it. I’ve tried all of the solutions in the various threads, including a malware scan. I haven’t been able to download the new patch at all, and now I’ve missed the reset night for first week of WvW leagues.

Sorry for having you miss the start of the WvW tournament. Could you please identify your crash as per one of my previous posts?

The new patch created the problem for me -.-

Could you also please identify your crash as per one of my previous posts? Sorry for the inconvenience.

Control Panel > Internet Options > Connections > LAN Settings
Make sure “Automatically detect settings” is UNchecked

With the patch today – I went in a changed this setting back so it is now checked.
Launcher loaded. No error msg from Coherent. No freezing and able to log in as per normal.

Thank you so much for your efforts on this matter! I hope those that haven’t been able to log in and play since the interruption will be able to now.

Glad it worked out for you!

Nonexisting Personal Story

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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The story steps were moved to chapters that unlock every 10 levels, you were probably on a story step that’s now unlocked in Chapter 3 (L30.) Once you reach L30, it’ll appear.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Chris Cleary

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Chris Cleary

Game Security Lead

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Beware my bearbow, for I am going to be joining Knights of the Temple [KnT] on #Beastgate

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

CoherentUI_Host.exe + Crashing

in Account & Technical Support

Posted by: Johan Skold

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Johan Skold

Lead Engine Programmer

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I have a question about this CoherentUI_Host.exe *32 process. While observing this in my Windows task manger>Process tab, I am finding 2 instances of Coherent running while in game. Is this going to be a normal situation? Should we have both?? As both Instances are~ 39K of Working set (Memory)…

That is correct. You should be seeing one while the trading post is closed, and an additional one when you open the trading post or gem store. The first one is used for communication between the game and the browser, and the second one is used for rendering.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: John Corpening.9847

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John Corpening.9847

Associate Game Director

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Wanted to make a note that not everyone will be posting in this thread. Some people are happy to participate with a guild on a personal level but would like to maintain their privacy in public and we will be honoring that.

A couple have asked that I post a greeting for them:

Zach Stiers will be screaming “Not in the face!” and will be running for cover…I mean Zach Stiers will be ferociously fighting for the honor of Unbreakable Dynasty on Black Gate. :P

JoAnna Frazar will bring devastation and tears to all who oppose her and her new guild Midnight Mayhem on Gunnar’s Hold.

Communicating with you

in Guild Wars 2 Discussion

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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What are your thoughts on current Class Balance in Dungeons, sPvp, and 5 man roaming WvW?

Are there any plans to make classes that lack group utility useful in these game modes? Perhaps more frequent balancing, as in GW1?

Hey Apokripho (cool name btw)!

@balance in different game types: Class balance for those 3 game types differs, based on class and the game type, obviously.

For instance, in WvW, swiftness is a very important tool, while being less crucial in Dungeons (if you’re in fights a lot of the time). What we usually talk about in balance discussions is how some class specs will be stronger in one game type than they are in others, and that’s ok.

@class group utility: I hope I’m reading your meaning correctly on this one. We try to make sure that we spread this stuff out into different “buckets” for each class. So if you have a ton of damage in a spec, you probably won’t have as many ways to dole out tons of CC as well. If a spec does have that, we try to bring down one of those aspects of the spec. For instance, the new Ranger specs we’re seeing dish out a TON of damage at range, but they are relatively squishy if you get right on them (compared to say, a defensive Guardian’s ability to tank damage), and they have no way to really deal with enemy boons effectively.

@more frequent balancing: We do 2 major “modes” of balancing – one is the feature pack balancing, which just happened this week. We try to put out a lot of new stuff for the classes, and try to spread out the changes. Once that happens, we watch the game for a while and listen to the players. This can happen in game, it can happen in VOD’s, Twitch, Youtube, the forums, etc.

After we give a patch a few weeks to settle, we then look at our second mode of course correcting, which is done by making smaller changes if we feel they’re necessary (shaving down something that feels way too powerful, or bringing something up that feels way too under powered), while also scoping out balance changes for the next feature release!

Hope that helps!

-Chap

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Signs of hope

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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Unsure, I wasn’t involved in the original genesis of the /v2 APIs and only tangentially involved in /v1.

Worth looking at, but I suspect there’s some privacy concerns there until we get authenticated APIs in place.

Summon 7-Series Golem brokenly OP

in Profession Balance

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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As an update- we’ve resolved the issue with the Golems doing massive damage to gates in today’s patch, and we’ve got a fix for the damage multiplier issue (affecting players) going out on Monday.

Missing 'X-Result-Total' response header

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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Oh, hah. I totally misread that as X-Page-Total and X-Page-Size.

It’s because the commerce APIs take a different code path from the rest of the /v2 APIs. We’ll take a look at it.

new tournament achievements are awful

in WvW

Posted by: Jessica Boettiger.2563

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Jessica Boettiger.2563

WvW/PvP/Skills Principal QA

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Basically removing the achievement requirement during a tournament is an experimental step we took to reduce the incentive for achievement grinding. We want people to play WvW, and not focus too heavily on satisfying achievement requirements.

If we find that players prefer having numerous things to check off a list, then we would certainly take that feedback into account and consider it for future tournaments.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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I signed up with Starfleet Dental [SFD] on Maguuma, I hear they’re very professional.

Asura summon 7-series and mortar mastery bugs

in WvW

Posted by: Hugh Norfolk

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Hugh Norfolk

PvP Game Designer

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Hey everyone,

The golem is doing more damage then we intended and we appreciate that you all brought this to our attention. We are working on a fix to get this handled as soon as possible.

Signs of hope

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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A few, most of /v2 is just exposing existing /v1 data in a cleaner & more useful way. We’ll keep adding new APIs as they make sense to it, but don’t expect seismic shifts in the data you can get out.

Missing 'X-Result-Total' response header

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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Still broken for me. :/ Does it take some time for API changes to roll out for everyone?

Looks good to me, can you provide some details?

Upper limit for bulk requests

in API Development

Posted by: Pat Cavit.9234

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Pat Cavit.9234

Web Programming Lead

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This was deployed a few days ago, would love to know if the bug’s still happening.

Adopt-a-Dev for the WvW Fall Tournament

in WvW

Posted by: Josh Davis.6015

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Josh Davis.6015

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I’ll be joining Strike Force [SF] on JQ and Driven by Fury [dF] on FSP!

LET’S DO THIS!