Guild Wars 2

Update: 1 April 2014

491970 – Resolved.
467523 – Resolved.
474705 – Resolved. Thank you for your patience!
464071 – Resolved. The account was closed, as explained in the ticket today.
492407 – Resolved. The account was closed, as explained in the ticket today.
502797 – The team should be able to help you soon.
488238 – Duplicate of 488231. Please do not submit duplicate tickets. Final answer: Your friend’s accounts have been reviewed with care and both were involved in the disallowed use of third-party programs. They will not be reinstated.
488198 – Final answer: This account is closed due to the use of disallowed third parties. It will not be reinstated.

Hey guys.

I just wanted to give you guys a quick update. Based on your feedback, we’ve decided not to add Runes of Perplexity to PvP in the 4/15 Feature Pack. We’ll be monitoring the balance of runes closely, making more tweaks if necessary, and revisiting the possibility of adding Runes of Perplexity to PvP at a later point.

Thanks again for comporting yourselves in such a cooperative and constructive manner – you guys had some great points and counterpoints regarding this issue.

Hey all just wanted to update real quick! We’ve been investigating an issue that was introduced recently which we suspect could be causing increased lag in WvW. Today, we’ll be doing a hotfix to improve server performance with the hope that it mitigates the lag we’ve all been experiencing.

Keep an eye out once the hotfix is live and let us know if you notice a difference!

This question should be directed to PayPal, as they seem to be the component that is blocking your purchase.

Brother Grimm.5176:

I did this before they even expanded the bank tabs to the current number and a ticket to CS got me a refund of gems pretty quickly.

I feel sure the team can help you, so yes, please do submit at ticket.

Issues of this type require a bit of time to resolve, so please be patient while the ticket is assigned to an agent and he or she has time to review the matter. The agent will get back to you with a response or with additional questions, if there are any to ask.

zache.9364:

Evan Lesh.3295:

Dupes will do nothing more than a single wardrobe unlock. The transmutation charges you’ll get on April 15th will be based on your new PvP rank and not based on items.

What about dupes of gemstore items?

You should submit a ticket to CS and ask for a refund for duplicate armor sets.

Thanks for the catch! Submitting it for an edit.

Because this thread has veered towards insults and personal attacks between both sides, this thread is now closed.

We’re not reporting any issues on our end.

Personal favorite – Find a moose in game.

The team should be able to help you, especially since you have some good “proofs of ownership” at hand, and we do need to prove ownership, for security reasons.

Click “Support” at the top of this page, then “Submit a request” to start a ticket.

If that post doesn’t help you may need to submit a ticket in the Technical Support category.

It the “log on/log off” method doesn’t help, you’re welcome to click Support above and then “Submit a request” to get a ticket started.

If you’ve done the suggested troubleshooting steps and continue to have a problem, feel free to submit a ticket so an agent can help you.

Glad that this sorted out for you, and thanks for letting us know.

If you are able to establish that you own the account, the Support Team should be able to help you. The problem is, we’re seeing people make exactly this claim and come to learn, with investigation, that they are attempting to steal an account through a support ticket, rather than being a victim of a phishing attempt.

Obviously I cannot analyze you individual situation because I don’t have your ticket number. Assuming your ticket is at least three days old, kindly post in the Tickets for Review thread with the 6-digit ticket number and I’ll give this a look. Please do not make any additional tickets.

Lilith Ajit.6173:

Hey all, I’ve been sitting here waiting for 20 minutes for a fractal group. no go! anyone want to join my level 20? NA server

If I wasn’t working hard earlier today, I would have jumped in. Maybe another time!

Vampirate.7054:

Better not be April Fool Day!!!

I would never do that to you! Promise!

Sylvari.6083:

Ellieanna.5027:

Sylvari.6083:

Inculpatus cedo.9234:

The forum can’t help you with this, only Customer Support. You can look through some similar threads to get an idea of what might happen. Good luck.

Well I posted here since the staff is replying and I would love to hear what they have to say since I am afraid of buying gems on this account in case something like this would happen again. I would also like to know why they treat their customers like crap, as long as you give them money everything is fine but as soon as there are small problems they don’t even help you to fix it.

Reversing a payment isn’t a small problem. I understand to you it’s a small problem. But to big companies, it’s actually a lot of work and costs them a lot of money in the end. It’s also a way that people have used to commit fraud. Charge money to a card. Account gets gems. Reverse money on card. Gems are on account. Now when money is reversed, it costs the company the money they cost, but if they gems were already used, they have to go in and take back the items, which if they were converted into gold, they have to find the gold, and as you can see, it can become and extremely painful process. It’s just easier for them to completely close the account because of all the costs associated with the charge back. I’m not saying this was the case for you, but sometimes, it’s due to fraud, so when it’s fraud, it’s just easier to close everything and just be done it with all.

You would most likely just be told to update the ticket, but if it’s been a very long time, you’ll have to recreate a ticket and start over, only because it’ll be hard for them to even find the old one. In this case, you can’t blame Anet for their rules when it really was Paypal’s fault. If anything, you need to blame Paypal here.

Hacked accounts are being rolled back just right before the incident happened, pretty sure that the same could have been done here with a few clicks?

I don’t understand how the company loses the same amount of money that Paypal charged back, doesn’t make sense to me.

Account restorations — “roll backs” — are offered only for compromised accounts. Not for payment issues, or accidental deletions, or even scams. This issue does not involve an account compromise, and I’m sure you already pursued and were given the appropriate answers at the time of the event.

I admire the comments Ellieanna and Brother Grimm made above; they both are correct. What is “only $10” for you is a multi-billion-dollar problem for companies and corporations. And policies need to be developed to prevent fraud, abuse, scamming, and other nefarious behaviors.

I’m real sorry if somehow the third party payment provider caused this issue, but I cannot see that there is a way for us to remedy it. You’re welcome to submit a ticket if you’d like to discuss in more detail.

Sorry, but we don’t have a means to give you charges for items held by a deleted character.

If you need to reach support, please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Thank you. I’ve sent a reminder.

Nike.2631:

I want a game that’s interesting to play every time I play it, not one I have to play 600 times to get Shiny X.

You aren’t alone in that. Just because we’re trying to appeal to one type of player does not mean we will ignore the others.

The Penguin is correct. We do not allow petition threads on the Guild Wars 2 forums. And you can watch the Guild Wars 2 website and our Facebook/Twitter for when we offer promotions.

Yeah we should do that. ‘/rank #’

Sanayumoki.3057:

Thanks Anet for taking back your gems, wont lie I was tempted to spend it :P but i only enjoy stuff that i have earned

That’s a great way to play. In fact, that’s a great way to live. Kudos to you! (And thanks for your patience as we resolved this issue.)

MoggyLXIX.2891:

Sorry if I am repeating someting that was already said. I have purchased Gems many times (far too many times to be honest), and I have had the problem twice. I contacted support to query this as it said my card was rejected, they said to contact my card supplier , eg. VISA, Mastercard. I did and they said they had no request for payment for Anet. Sometimes transactions go through and sometimes not. My advice is to try a few days later unless your card is billed without the Gems being credited, then contact Support immediately.

I feel this is sound advice. I would allow time to make sure you don’t end up with two purchases when you only intend the one. But waiting and retrying a purchase (after you’re confident the first did not process) is a good idea.

Hey all,

So we can look into this further I would like to ask anyone who is experiencing this issue to submit a ticket to Tech Support so they can start gathering everyone’s data and look into the cause of this.

Thanks,

I would also like to do a Guild CDI soon.

Chris

Hi,

There will indeed be more CDI’s. We were thinking of slipping the process evolution phase between topics this time as the new format worked out quite well.

The topic we are thinking about discussing is the Trading Post.

Note: Moving forward we will do 2 CDI topics concurrently at maximum.

Chris

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

We had a lot of texts/phone calls over the weekend on this, as many of us have been watching this thread.

I just wanted to thank you guys again for keeping it civil and constructive.

Great job arguing your points. It makes it much easier for us to look at your points/counterpoints when you guys do such a great job communicating.

Ah! My apologies; I thought you were referring to the Guild Wars 2 website. We’ve received word that the team is aware of the issue and are working to resolve it.

Hello all,

Let’s take this back on topic to Guild Wars 2 only and not bring up other games. Thanks for your understanding.

Master of Timespace.2548:

But does this change make the game easier to balance in any meaningful sense? How many balance problems have there been due to the jewels?

It isn’t just about jewels, it’s about stats in general. I can totally see why our designers would want the most influential thing (stats) to be locked down.

Brando.1374:

so will pvp be endgame or more tailored to newer players?

When I say new players, I mean players new to PvP, not necessarily new to the game. In this sense PvP can be a new endgame for some players.

Brando.1374:

I guess my question is, will this update just bring new players into pvp or will it also keep them interested a month later?

I believe it will do both. Reducing perceptual complexity will help us attract additional players, and rewards will give them reason to stay.

Hello all,

Since this was a lot more focused on GW2, we decided to leave it open. Since it has varied greatly between on and off, we are going to close the thread.

You should check your browser settings to be sure they are set for the various languages. If you change your browser languages appropriately, you will see the corresponding pages correctly.

As example, if you are using Chrome, you can go into your settings and allow for English (United Kingdom), French, Spanish, and German. Once you have done that, you will see the appropriate texts.

Redstorm.1967:

Could we not have a mark all topics read button & an actual time of the last post?This would make it easier to see which toipics are still liveish and then noone has to waste time trawling through irrelevant ones.

It is on our list of features to add to the forums.

Thank you for submitting the ticket, so we could see the post and move it to the proper sub-forum.

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

I think the big reason we need to streamline things and make it easy to pickup is NOT because newbies are dumb or incapable of figuring it out, but rather because PvP is very, very intimidating. Reduction in apparent complexity helps PvP be more approachable and less intimidating.

Also, I can’t undersell the benefits of reducing conceptual complexity for assisting designers achieve balance. We are finite creatures, us humans, and can only hold so many things in our mind at one time. We can create tools to help work around this, but anything that helps make balance easier gets my vote.

I just ran through it, and she followed me into the ruins without any problems. Was she in a fight/dead when you reached her?

Aigisthos.3059:

CC Danicia.1394:

Aigisthos.3059:

Danica, what about the Mac client users? Our posts are moved to the “Mac beta support thread” even if our posts have nothing to do with client support so our feedback is never responded to by the appropriate parties.

Let me check on it. Ill forward on your concerns.

Thank you so much! I sincerely appreciate it.

I wanted to follow up with you on this one, as I feel it is important. We will have an update for you later this week, and you’ll see it in the Mac Client Beta sub-forum. I know y’all would love info sooner, but we’re pulling lots of info together so we can give you a proper status update. Thanks for your patience!

Hello there,

Tolunart is correct; we do not have PM discussions and all suggestions should be on the forums like this. Tolunart is also correct about specials/sales. We do offer promotions at various times through the year. You can follow our Facebook and Twitter accounts, plus keep an eye on the website to see when we run promotions.

Welcome to Guild Wars 2!

Narthexia.1836:

will there be individual mix and match pieces in future releases? Or will they all be complete sets?

We will continue to release mix and match armor skin pieces

Nabbo.2845:

Evan Lesh.3295:

We can’t support GW1 style observer mode and recordings yet due to the fact we use Havok. The simulations are not deterministic so we have to figure out a way around that first. Basically, its way harder to do in GW2 than GW1.

If you make it possible we’ll each send you a batch of cookies – that’s a lot of cookies!

I look forward to the day.