Dev Tracker

Unranked Queue

in PvP

Posted by: Josh Davis.6015

Previous

Josh Davis.6015

Next

So, here’s a question (purely for discussion):

If you had to choose one, would you prefer RANKED Solo Arena, or UNRANKED Team Arena? I’d imagine unranked team arena would still allow you to queue up by yourself or with 1-4 friends much like the rated version does now.

Thoughts?

Narrative Lessons From 15 Months of Scarlet

in Living World

Posted by: ColinJohanson.2394

Previous

ColinJohanson.2394

Game Director

Next

Great post! Though we did a CDI to discuss Living World and covered many of these topics and concerns in there as well, I think it’s always good to stop and brainstorm and give feedback on how to improve the living world experience. A lot of very valid points in there, and things we generally agree with as well in retrospect on season 1.

Constructive criticism with great feedback and suggestions is exactly what these forums exist for, +1 to you OP!

No Rewards For PvP

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

Why couldn’t you tell us that earlier?

What I mean by that is why wait more than a week after the patch hit to tell us. I can understand not saying anything before the 18th now so you can avoid a influx of last minute pves

We had to wait for wardrobe to be announced so we didn’t spoil the surprise for the people that didn’t already figure it out. I meant to mention two days ago, but was so busy I forgot to necro the thread. Sorry.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

No Rewards For PvP

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

We removed glory and match reward chests early to prevent a flood of PvE players from coming into PvP just to fill their wardrobe. While the our team would LOVE everyone playing PvP, some super smart economist peopleguys said it would have negative repercussions on the in-game economy or something.

It’s really unfortunate that we had to do this, but we explored other ways of handling it and nothing was really feasible except holding wardrobe back until the next feature pack (which also meant holding back lots of other PvP changes) or removing some of the PvP rewards for a month.

Edit: Tune in this Friday for news about the next phase of the new reward system.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Dev vs Community - The Challenge

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

Justin, out of curiosity what build do you run in PvP?

I usually run a lockdown build, but like to experiment.

It’s because you’re a mesmer that you’re “only” in the 80s, don’t you agree? XD

I think the biggest thing holding me back is keeping track of my illusions and knowing when to shatter. I have really hard time effectively using the diversion and distortion shatters.

I’m a better engineer than mesmer, but I keep coming back to mesmer because it’s more fun to play.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

(edited by Justin ODell.9517)

Dev vs Community - The Challenge

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

Solo Arena:

  • Roy, 272,
  • Evan, 428,
  • Grouch, 876

Team Arena:

  • Grouch, 67
  • Roy, 309,
  • Allie, 353 (wut?)
  • Tyler B, 92%
  • Evan, 91%

OK

Can you cull out the ones that are not playing Warrior, decap engie or Thief as their main?

Done. Hugh plays a Hambow, but he played it before it was cool. I’m pretty sure he’s been using that same warrior (Nightmare) since launch.

OK, which one plays a Mesmer? Which one plays an Ele?

I main Mesmer, and I think Evan has a Mesmer alt. Branden plays Ele, and Allie use to play Ele before she went over to the dark side and started playing Necro. I don’t know what Roy and Tyler B run.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Feedback/Questions: Town clothes, Costumes, & Combat

in Guild Wars 2 Discussion

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next


With that said, you say “not possible”, and that’s just not true. It IS possible, they just don’t want to bother with it, which is incredibly stupid. Skin replacement is one of the easiest things out there in coding, when the skins are already present. It’s essentially like turning a light switch.

That’s not entirely true.

Each of the armor weights in the game is constructed differently, which is probably one of the reasons we haven’t seen mixing and matching between different weights. It’s also likely the reason we see so many trenchcoats on medium armor—it’s specifically designed to support coats that go over pants. Light armor divides at the waist, and town clothes followed the same rules. If you read this blog post, you can pick up some hints as to how things were coded and why going back to change things would be more difficult than just find-and-replace:

In Guild Wars 2, weight classes determine the profession distribution and the seam rules for our armor coordination. We realized there were times when we desperately wanted to break those rules, so we developed a solution to do so. For example, town clothes work similar to the light armor system. There is a waist seam that allows mixing and matching to work relatively smoothly between pieces, which gives the player as much creative freedom as possible. But for clothing, it would be a travesty to never have a long trench coat, which has a seam overlap that would follow medium armor seam rules.

To solve this dilemma, we have created sets. Sets are two or more sections of armor fused into one to prevent mixing troubles that allow us to design with far less seam constraints. For example, we could have an outfit with a large trench coat, an inside vest and shirt, and pants. You’ve seen this before in my previous clothing blog post. That outfit is one piece.

I suspect this is why many town clothes pieces, such as the pirate captain’s outfit and Bloody Prince set, operate as one piece. And although I have zero technical expertise in this area, I think it probably follows that in order to make town clothes body pieces wearable in combat at all, it either works as an all-or-nothing system or they have to go back and change all of the armor in the game to follow the same seam rules (which might break several current armor sets, too). That would be a massive undertaking, and in the end it’s probably better that the lesser-used system takes a hit.

I’m not exactly happy with it, and I wish things hadn’t been designed that way in the first place (mostly because I’d like to see mixed armor weights), but establishing outfits as an overlay allows them some freedom to keep releasing costumes for holidays and making some sets of “universal” armor which don’t necessitate revamping the whole of GW2’s armor system. Since outfits use a separate system from transmutes, they can also probably be disallowed in PvP if it becomes a problem.

I can only speculate as to the choice to make some pieces tonics, but that might be the place to lean—respectfully—if we’d rather see them as outfits which can be dyed and used in combat.

Bonefield has a pretty good understanding here of why some mix and match is not easy at all. Some armor and clothing combinations are fundamentally not mixable, (for more than just clipping reasons)

Feedback/Questions: Town clothes, Costumes, & Combat

in Guild Wars 2 Discussion

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next

A few more details on toys. Costume brawl toys are not tonics… Almost all of them will be usable with armor, outfits, tonics and other transforms.

The exception is boxing gloves, which is a brawl toy plus tonic in one.. so it will not combine with other looks, and Sonic Tunneling Tool… which scrubs transforms off you when you go underground.

Dev livestream: Ready Up: March 28 @ 12pm – PvP Rewards: Next phase

in PvP

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

Next

Definitely tune in, because we’re going to try and answer some questions as well as show a lot of new stuffs.

Dev livestream: Ready Up: March 28 @ 12pm – PvP Rewards: Next phase

in PvP

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

Next

For our 9th episode of Ready Up, we’ll be talking about the next phase of PvP rewards. On the show, we will have Evan Lesh and Hugh Norfolk along with our Champion Genius host, Josh Davis.

When & Where:
March 28th, 12pm PDT
Official Guild Wars 2 Twitch Channel

We’ll see you there!

PVP build button noticed!

in PvP

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

Next

>.>

<.<

Proposed solution to legendary & wardrobe

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

We have a feedback & questions thread located here: https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Legendaries-in-Wardrobe

We are gathering all the feedback, suggestions, and questions for the Dev Teams. Thank you!

Thief Personal Story Bug

in Bugs: Game, Forum, Website

Posted by: Jeffrey Vaughn

Previous

Jeffrey Vaughn

Content Designer

Next

I just played through as a L33 character, and didn’t have any problems. The pirates don’t have any regeneration boons, so I don’t see how they’re getting health back unless you kite them too far away and they heal up when they hit end their end of their leash and return to their starting location.

EDIT to add: Take out the tower (crow’s nest) right away, since you can destroy it without drawing the pirates into the fight. If you try to fight them and the tower all at once, it can be tough.

Legendaries are going to be less cool

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Howdy there!

We have a thread set up for feedback and questions regarding Legendaries in the new Wardrobe. You can leave your feedback and ask questions here: https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Legendaries-in-Wardrobe

Town Clothes - please reconsider.

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to leave your feedback & questions on the main thread, so we can track them all easily. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Town-clothes-Costumes-Combat/3811293

Am I certifiably insane?

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

Closing this topic since we know it’s a bug and it’s getting off-topic.

The new wardrobe and Eternity

in Crafting

Posted by: Mark Katzbach

Previous

Mark Katzbach

Content Marketing Manager

Next

We have an ongoing feedback/questions thread regarding Legendaries and the Wardrobe here: https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Legendaries-in-Wardrobe

Please leave your feedback on this thread. Thanks!

Looking for info on lag in WvW

in WvW

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

Next

Hey all,

We’ve been seeing a lot more threads popping up about skill lag & other lag related issues lately. Also, we’ve experienced it ourselves.

I would like to get some more information to see if there’s something we can do to mitigate, or fix the issue completely. Here’s what I’m looking for (please try to answer every question if possible):

  • What kind of issue are you specifically having that could be related to lag?
    • Skill lag, rubber-banding, etc.
  • What server are you on?
  • Has there ever been a time when you or a friend are experiencing lag, while others in your party are not?
  • Has there ever been a time where one party in a map is experiencing lag, while other parties in that same map are not?
  • Do you experience the lag at very specific times?
    • For example, when 1 zerg is facing another zerg.
    • If so, can you estimate how many players are in each zerg?

Please try to be as brief/concise as possible. We’re not looking for stories of when you experienced this, just some solid data.

If you can think of anything else you believe is pertinent to this topic, feel free to share that as well.

Thanks all!

"Social Play Improvements" and privacy

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

We have an ongoing feedback/questions thread regarding the Social Play blog here: https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Social-Play-Improvement-Blog-up

Please leave your feedback on this thread. Thanks!

Feedback/Questions: Town clothes, Costumes, & Combat

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Everyone, I’m just as upset as most in this thread, but can we please keep it civil? As devs have said in the past, they care about the game and they do not make changes to “slap the community in the face.” Can we please not threaten them with any sort of violence and refrain from assuming they are out to spite or ignore the community? Even if you feel this way, it is not productive nor will it help the situation.

Yes, thank you. Please keep it civil to not only our staff, but to each other, while you are giving us your feedback. We are compiling it all together and we should have more answers on a variety of topics regarding Wardrobe when we do.

Thanks for your patience and understanding.

New Wardrobe Feedback/Questions

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Thanks for linking to the main feedback thread, Belzebu! We appreciate it.

On the topic of Tonics...

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Town-clothes-Costumes-Combat

Wardrobe: another money/gold sink

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-thread-Wardrobe-System

Charge per transmute vs Charge per unlock

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-Transmutations

New Wardrobe was not what I expected

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-thread-Wardrobe-System

What about multiple copies of gemstore skins?

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-thread-Wardrobe-System

Wardrobe System: cultural armor and LS armor

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Please be sure to ask your questions/leave your feedback on this thread, so we can keep track for the developers. Thank you!

https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-thread-Wardrobe-System

Cost Of Dye Changes

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Please be sure to ask your questions and leave feedback about Dyes here:

https://forum-en.gw2archive.eu/forum/game/gw2/Dye-Changes-Feedback-Questions

please stop working on the wardrobe....now

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Am I certifiably insane?

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

So, I logged onto the game today and found I had 1001 gems. I don’t remember buying any gems, so is the game glitchy or have I lost it?
EDIT: Never mind, I relogged and found I was back to 0 gems. Not sure if I should be relieved that I’m not insane (or worse, my account been hacked) or disappointed that I no longer have 1001 gems.

You could still be insane, but what you’re noticing is a minor bug.

(edited by John Smith.4610)

Why PvP Crafting Mats for Daily Still?

in PvP

Posted by: Justin ODell.9517

Previous

Justin ODell.9517

PvP Server Programmer

Next

Likely an oversight. I’ll let the team know.

Server Programmer (sPvP)
Isle of Janthir: Flux, Latch, Aegir

Feedback/Questions: Town clothes, Costumes, & Combat

in Guild Wars 2 Discussion

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next

A little added note here, Outfits will still respect the ‘hide helm’ toggle so you can absolutely wear Wintersday or Mad King outfit without the hat or pumpkin.

But we want to dye them! And mix them up with other items!

Behold the beauty of an Asura with a pink wintersday outfit and a pink quaggan hat. This has been possible for a year, and now it suddenly isn’t anymore? I thought this patch was supposed to allow us more flexibility with armor? Seriously, at least tell us why you are doing this. As it is now, I can only assume that you just hate cute Asura in pink Wintersday outfits and pink Quaggan hats. And that’s evil.

Outfits can still be dyed, They will have up to 4 dye channels depending on the outfit.

Sorry about the mix-and-match. Converting things to be armor and combat compatible did come with some trade-offs. For the most part we tried to favor mixing with armor slots and skins (a lot more possible combinations). Hopefully we’ll see more consistently usable customization now that part of it isn’t hidden in town clothes that get turned off every fight. Outfits come as a set and equip as a set with the added benefit of not costing charges or requiring items to apply onto additional characters.

dyes- a lesson in manipulation

in Black Lion Trading Co

Posted by: John Smith.4610

Previous

John Smith.4610

Next

I think if anything this was a lesson in how efficient the market is and is a great argument against that idea.

Feedback/Questions: Town clothes, Costumes, & Combat

in Guild Wars 2 Discussion

Posted by: Curtis Johnson

Previous

Curtis Johnson

Next


I love to use my Wintersday town clothes on my human male, but I really hate how the hat looks on him. I much prefer the coolio aviator sunglasses that he is currently wearing.
I would be very disappointed if he always had to wear that hat. x_x

I do like the Mad King’s outfit on my Norn, but I would also like to show his face while wearing it. I would also be very disappointed if he had to wear the pumpkin head all the time. :/

A little added note here, Outfits will still respect the ‘hide helm’ toggle so you can absolutely wear Wintersday or Mad King outfit without the hat or pumpkin.

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

470346 – is not resolved. there was absolutely no research done into the problem. it was given a generic response of “common slang spelled backwards will be censored.” there was no use of slang it was a use of phonetics that one player had a problem with and suddenly I’m being forced to repeatedly change my character names. this is a severe lack of customer service for players who spent several dollars on both the game and in game items, not to mention those who support the product as a whole.

This case was given a great deal of careful consideration. Because other players were concerned about the names, and because at first glance they were quite questionable in nature, the team felt that it was best to uphold the actions already taken — multiple times — on the names in question. Please do not make more characters with that particular letter combination and you’ll be just fine. I know you’re not terribly happy with the decision, but it was made without malice, in considering what is best for the game as a whole.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Duplicate Dye Rewards

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Closing this thread, as we have one question/feedback thread set up for this topic: https://forum-en.gw2archive.eu/forum/game/gw2/Dye-Changes-Feedback-Questions

two questions on dyes and wardrobe

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello there!

We have a question/feedback thread already on the forums. Please ask your questions here: https://forum-en.gw2archive.eu/forum/game/gw2/Dye-Changes-Feedback-Questions Thanks!

Problems I have with the Feature patch.

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Greetings!

We already have a thread for questions & feedback about dyes here: https://forum-en.gw2archive.eu/forum/game/gw2/Dye-Changes-Feedback-Questions

Dye Solution and Compensation

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Thanks for the link, Cassocaster!

Closing this thread, as we’re trying to keep all questions and feedback into one thread so we can keep track of it all for the Dev Teams.

Dye Changes Feedback/Questions

in Guild Wars 2 Discussion

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

With the removal of Dye’s from the random drop table will there be any change to the requirement of 250 dyes for the Gift of Color?

Yes. We just received verification from Dev that we will be reducing the amount of unidentified dyes needed to 100.

Account Snapshot

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

The only reason that we use account “snapshots” is to in the course of an account restoration, which would be offered only in the case of a verified compromise by an unknown third party.

Snapshots and restorations are not relevant to game updates.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Duplicate unused premium armor skins

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

You can submit questions about the Feature Build after it goes live on April 15th. In the meantime, watch for more information via our Knowledge Base (search: Wardrobe) and blog posts.

Everyone: Please do not submit tickets or make forum posts about the Feature Build at this time. Customer Support cannot assist with these matters in advance of the build going live.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Wardrobe and PvP

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Yep, next RU will be this week on Friday!

Sorry I didn’t call that out explicitly. My bad.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Where does support respond regarding tickets?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

We’re happy to help. For those in a similar situation, if you make a new ticket, please include the incident/ticket number of the previous ticket, so we can tie them together. This may help a lot of back-and-forth and may expedite your response.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Email Hacked

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I agree with the suggestions given above. If you have any doubt that your e-mail is secure, then you should not request assistance through that e-mail account, because the hacker could view every response and continue to jeopardize your account.

I do suggest you work with your e-mail provider to try to regain secure access to your account. But in the interim, you may wish to contact Support from an alternate e-mail account if you are certain that one is secure. You’ll be asked to answer account ownership verification questions, to make sure that all is kept secure from our end.

Not swiping at Gaile, but if that email account has ever communicated with another email account (i.e. you’ve emailed yourself in the past), don’t use the second one, either. In that case, you’re better off CALLING CS, because then you know the only eavesdropping going on is the NSA.

Generally I find that when people have an e-mail account compromised, they set up a completely new E-mail account with a new provider. In such a case, doing that will address the concerns you mentioned.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Changed Password Does Not Work

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Thanks everyone, I had the email changed and it looks like the problem is solved!

I am glad this is all sorted out. Thanks for letting us know!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

I cant reset my password

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I think from your second post that you’re ok. If not, please feel free to submit a ticket and an agent will help you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Came back after 9 months.. hacked.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

Please don’t worry. I feel sure we can help you! Just provide as much info as you can, and if the team needs to verify ownership, that’s not a scary thing and you don’t need to provide 18 means of proof.

So hold tight and an agent — probably not named Obi, but helpful nonetheless — will get to your ticket as soon as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Ticket - Someone boasting of rule breaking

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

If you do submit a ticket, it would be very helpful if you would write out the entire name and/or display name of the character, since we do not have a means to accept screenshots at this time. Please offer:

  • Name of offending character
  • Display name of offending character (if known)
  • Date
  • Time and time zone
  • Game world
  • Content of comments

These details will allow our agent to pull “game logs” for the period around which the comments were made, thereby providing them with a means of determining what was said and whether it involved an infraction.

Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

The Wardrobe and PvP

in PvP

Posted by: JonathanSharp.7094

Previous

JonathanSharp.7094

Game Design Lead

Next

Hey guys! We’ll be talking more about this stuff in the weeks to come in our April 2014 Feature Pack info roll-out! Tune in to Ready Up! and watch the GW2 main site for more details. We have info coming that will address a lot of these questions.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer