Guild Wars 2

No, the current matchmaking does not account for the size of the group when it is submitted.

It’s something the new system will very likely use though, but I don’t know (yet) how much weight it will hold compared to all the other new knobs.

2 precursors and 5 finishers PER region will be given out to viewers. Mistpedia will host random drawings throughout the stream up-time.

Also, don’t forget to tune in for a chance to win a precursor or a sweet new finisher!

(2 precursors & 5 finishers per region)

Hey all,

We wanted to do more with the questions, but we didn’t have enough time with Colin to do it during the show. We wanted to make sure to include a recap of the Feature build and Tournament of Legends announcements as there’s been a lot to take in which some have missed (proven via comments in twitch chat).

That said, we’ll try to answer more of these in a future livestream or through the Dolyak Express.

Thanks everyone for tuning in and submitting your questions!

Hey all,

We wanted to do more with the questions, but we didn’t have enough time with Colin to do it during the show. We wanted to make sure to include a recap of the Feature build and Tournament of Legends announcements as there’s been a lot to take in which some have missed (proven via comments in twitch chat).

That said, we’ll try to answer more of these in a future livestream or through the Dolyak Express.

Thanks everyone for tuning in and submitting your questions!

Please stay on topic. If you wish to discuss ESO, please take it to the ESO forums. Thank you.

Hello!

Here’s some clarification, as I understand that this whole thing is quite complicated to grasp.

• The roll-out plan ultimately include all maps in the open world, including the cities. The speed at which we’ll roll out the system will depends on how the system performs versus our expectations, but the goal is to ultimately cover the whole open world.

• The roll-out is done on a per-map basis. Once a map uses the MegaServer system, it uses it for all Worlds (that is the point of the MegaServer system). The “map population” I am referring to is the average population on the map across all Worlds.

Thanks for your comments!
— Samuel

Pro Tip: Crit Damage (aka Ferocity) can now be a primary stat if that opens up some suggestions.

Jon

Swagger.1459:

question first…
what is the reasoning behind gear only affecting 3 of 7 stats (besides celestial)?

Really 3 stats just makes for some more interesting choices in how people itemize.

Sarrs.4831:

Quick q, Izzy, are Boon/Condi Duration actually on the table?

I’m just testing the waters so I love to hear ideas.

1&2 stat combos: Probably wouldn’t do this we started off with a lot of items centered around 1 stat and it really created some insane min maxing that made the game play unfun.

Thanks for all the responses!

Ralph and Magi — those aren’t from us. You can tell because they ask you to “validate” your account or “dispute the charges” or some other fake way of getting you to input your credentials. We will never send you something and ask for your credentials — we don’t need them to help players, and asking for a password or serial code when they are generating the message is just a huge red flag to phishing. (If we ask you to provide a serial code, it’s because you are initiating the conversation and we need to establish you own the account. You won’t get something out of the blue from us that asks for personal info like that!)

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. (Ralph — you do not need to provide your serial code.) Provide as much information as possible in the web form, because that will create a ticket within the support system. Again, you are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

If you later need to update your ticket, simply reply to the e-mail associated with the ticket (with the 6-digit ticket number in the subject line) and provide any new information you wish to have added to your ticket.

Oh gosh, I’m sorry this is happening to you! I suggest you submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. An agent should be able to look at your account and see what’s going on — it’s quite puzzling.

Please provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

If you later need to update your ticket, simply reply to the e-mail associated with the ticket (with the 6-digit ticket number in the subject line) and provide any new information you wish to have added to your ticket.

CC Danicia.1394:

Also, you can report PMs directly and they are forwarded to our Moderation Team. The report feature in PMs will send us the conversation so we can take action on it.

Ah ha, I did not know that! That’s good info to have, so thank you, Danicia!

Harley.2837:

^ seriously? I still haven’t heard back from customer support at all, but I’ve just logged in on GW and my gems have come through. I’m very happy, although I think these issues should be solved with more “care” from the support team (Excluding the lovely Gaile) next time. This is concerning actual money :/

Well, now, that’s sort of what I said might happen, right? I said you’d find that you (1) were not charged or (2) were charged and the gems would arrive, given a bit of time. So I’m happy to hear that you got what you wanted without having to reprocess another order, but sorry if you didn’t hear from a CS agent.

I can ask if the team is answering such tickets or simply verifying (by review of the ticket-submitter’s account) “Oh, the gems did arrive, that’s a closed subject.” I think I’d prefer that we did update the ticket, if only to say “I checked and you received your gems. Thanks!” but I’ll ask what standard practice is.

xJord.8021:

I received feedback about my ticket i submitted about all this now they’re trying to basically say i didn’t make any gem purchases yet i have an order number etc and still have been billed for this? been 24hours now seems ridiculously long considering i have order #’s etc to prove this has gone through….

xJord — I feel that Harley and Lindsay gave you some really good information. There is no way in the world we would want to charge you for gems you did not receive! So if, unlike Harley’s situation, you did not eventually receive gems that you are certain you paid for, that is, if the purchase is still active (fully transacted and not merely a “hold” on the price, which can be removed), then you will want to submit a ticket so we can get you the help you need.

You submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot a

Thank you for quoting that text, AP. And yes, it applies in this case. We are absolutely unable to merge accounts, under any circumstances, for any reason. It’s not that we will not do it, but truly that we cannot do it.

I don’t think I understand how this is a “bad gem card code.” If the code on your card did not work, kindly contact the supplier and work with them on getting a replacement.

If you mean you ran up phone charges, I don’t believe there is anything Game Stop can do about that, and I am certain that we could not assist with that.

ballymun.3986:

That was awfully nice and unexpected from Anet support, thank you very much

I couldn’t figure out how to access the ticket or whatever to reply so sorry for posting here, just wanted to say thanks.

I am happy the team was able to help you. I have posted a little note in your ticket to let them know that you posted to thank them.

Seigfried.5938:

Title says most of it. I don’t know when I sold the dagger to the vendor, but is there any way to get it back? I spent a lot of time and gold to craft it. I don’t get to play much these days, so i don’t know when I will be able to craft a replacement.

Situations vary and usually items that are deleted are not replaceable, because the game already has preventative measures in place to reduce the chance of this happening. You may submit a ticket to Support to inquire about your situation by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, because that will create a ticket within the support system. You are not required to provide all the information but may leave fields blank when you cannot accurately complete them. The team should be able to help you.

Errant Venture.9371:

Ticket # 499678

So last weekend I went to craft my new set of Ahamid’s Heavy Armor (Power/Toughness/Vitality). It was reset weekend and I had been up all night in EBG and was just going to craft my new armor set before going to sleep. Anyway I was pretty zombie-like and manged to craft an entire set of Zojja’s (power/precision/crit damage) Heavy Armor by mistake. This was a huge mistake and I can’t even use the armor set I’ve crafted since my two heavy classes (War + Guard) already have full sets of Zojja’s Armor.

Naturally I submitted a ticket, and got a prompt response from GM Enigma. Enigma said they don’t normally refund lost items but asked for some extra information so s/he could look into making an exception in this case. I readily supplied the information, but it was not GM Enigma who responded to my updated ticket. GM Khal responded with an almost form-like answer that it is against policy to refund lost items and that s/he was closing my ticket. I requested that GM Enigma take another look at the ticket since s/he had seemed very willing to help before, and I also asked if it would be possible to roll back my account completely to its state before I crafted the armor set. GM Khal politely, but sternly, responded that the the issue was closed and requested that I do not update my ticket again.

Gaile could you please take a look at this ticket! An ascended set takes literally weeks to assemble and it’s going to be extraordinarily painful for me to just have the set sitting in storage in the hopes that one day a new heavy class is introduced =(

You submitted a ticket, which is good. And you were sent a detailed and specific answer, accurate according to the policies and processes that guide the team. (One agent asked you for more information but at no time indicated you were eligible for a replacement, and indeed that would not be the case in this situation.)

I’m sorry that you’re disappointed, but I understand why the decision was made.

General comment: I’d like to remind folks that posting an individual forum thread about a ticket generally isn’t appropriate. We have a means to follow up! For those tickets that truly need a review, please post in the Tickets for Review sticky thread after at least three days have elapsed and you have received a final answer from the Customer Support Team.

I really don’t know what we can do, aside from the warning we already give, and (I believe) requiring that you input the character name a second time as confirmation that “Yes, I really want to do this.”

I’m pondering the next step: “Are you really really sure? Please signify by [insert some action here.” At some point, after giving warning and making it clear what is involved in the deletion of a character, we need to allow that process to happen. Putting too many hurdles to accomplishing a desired function can make the process irritating and non-user-friendly, after all.

I do want to say that I am sorry that you deleted in error and lost items.

SirD — you deleted the first post, so I’m not sure exactly what it is I could share with our IT Team in trying to get the “blocked e-mail” issue addressed.

Shall I consider this a “never mind?” Or is there some number of details I should pass along?

Thanks.

Lilith Ajit.6173:

CC Danicia.1394:

I would participate on Monday nights but I host a board game night locally. It would be fun to do some casual runs! Good luck!

Now I want to know what board games you play!

And how about we do a casual dungeon tour Friday night?

Might be doable, but not until post-7pm PST.

Well, that’s a good thing. Thanks for updating.

I believe that article will answer your questions, but of course if you believe there was an error, you’re welcome to submit a ticket to Customer Support to inquire about it.

Brother Grimm.5176:

Open a ticket with support (Services > Support > Submit a ticket).

One thing to consider when you do this is to set up an email alias on your new account and ONLY use that alias for GW2 contact and log in (and associate the alias to the account). Doing so prevents anyone that knows your actual email address from being halfway to hacking your account.

Sounds advice all around. Customer Support can help you with such a change, although of course they will ask a few questions to confirm ownership of the account.

Dic.1753:

Brother Grimm.5176:

I would change your email password IMMEDIATELY.

If a hacker somehow logged into your email, they can request a password change and since it is coming from your email, Anet will do it (I have suggested this be changed, but was told the email was verification enough). The hacker can then use the link to change your GW2 account password and then delete all emails associated with the transaction. Either you interrupted the process of being hacked, or it’s a phishing email.

Change your email account password and get in touch with Anet CS to ask about any requests for a password change that appeared to come from your email.

Posting here for my work mate. ( Original Poster )His account he just got back is now suspended as someone is claiming his account. He no longer has the case number as every email he ever had has been wiped clean from his email account. He has now changed the email password. Also contacted Gmail support to track the breach. His email address tied to the account Technically should be safe now.

Your friend is doing the right thing, and of course sending in a new ticket under these circumstances is perfectly fine.

Update: 3 April 2014

496941 – Resolved.
498819 – Response resubmitted on Monday. If you did not receive, please update your ticket. You may need to use a totally new e-mail account due to the compromise on your account(s) but see if a simple re-send request works for you.
486770 – We believed this was resolved March 28th. Have you checked ALL your possible mail folders? Have you tried contacting through a new, different e-mail provider, referencing the old ticket? We’ve cleared everything on our end, but it appears you still are not getting our mails.
501034 – This is still under review but I believe all the purchases were refunded while this is being reviewed.

• Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.

• Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 3 April 2014

496941 – Resolved.
498819 – Response resubmitted on Monday. If you did not receive, please update your ticket. You may need to use a totally new e-mail account due to the compromise on your account(s) but see if a simple re-send request works for you.
486770 – We believed this was resolved March 28th. Have you checked ALL your possible mail folders? Have you tried contacting through a new, different e-mail provider, referencing the old ticket? We’ve cleared everything on our end, but it appears you still are not getting our mails.
501034 – This is still under review but I believe all the purchases were refunded while this is being reviewed.

I would love to get people thoughts on what stat combinations they would like to see added to the game?

Rainbow Sprint.3215:

You’ve obviously never been to the WvW forum. I hadn’t either until recently. A guy’s thread was moved there and I was watching it because when he got into jade quarry I was gonna invite him to my guild, entire thread just turned into a thread about matchups and server bashing.

Alas, we cannot always find and hunt down the posts, so it’s always great when players report them to direct the Moderation Team to those threads.

hchadw.1097:

Is there a reason why the District system wasnt adopted from guildwars 1 and used for the instances in GW2 map zones instead of the original overflow idea.

Guild Wars 1 is a very different game both in design and implementation. That’s all I can really say here.

On the schedule:

• It is not written in stone. We will adjust it as necessary.
• There’s lots of ways to go about this, but the current thinking is that it would be more convenient to plan for specific daily times rather than have a “sliding” rotation. We felt this was particularly necessary for larger events like the Triple Wurm and Tequatl.
• Although the old system had certain advantages, it had some major disadvantages as well:
  • Although non-scheduled events are more dynamic, you have a low chance of encountering events with long cooldown periods. Although it was originally thought that big events would be happenstance and rare opportunities that players would stumble on and become immersed in, we found that many players enjoy this type of content as a mainstay of their GW2 experience. When they can’t access that content regularly, we have a problem.
  • On the other hand, you may be aware of the external event tracking sites and have been using them play on regularly basis. This is a good approach in concept, but there’s some major pitfalls if you miss an opportunity to play because of a new build or encounter an overflow server.
• The intent of the schedule is to:
  • consistently provide access to large scale content for players who want to play it
  • deliver that content in such a way that players can plan and organize to prepare for it
  • help ensure that there are always enough participants in the content
  • help ensure that there is always enough server capacity to for all of the participants regardless of overflows, megaservers, etc
• There are still and will always be a large number of meta-events and bosses that are not on the schedule.

At some point, we would also like to introduce a messaging system in-game so that it’s always clear what world event content you participate in without having to utilize a resource outside of the game. I have no guarantee or ETA of when we might actually see this though.

ShinjoNaomi.1896:

People have their opinions. Sharing those opinions is good. Sharing those opinions in a vehemently negative fashion while deriding anyone that doesn’t share that opinion is not, regardless of what that opinion is.

So true! We do understand it can be a bit jarring to folks used to other forums, when we’re very vocal about keeping our forums respectful to each other and to our staff. There are a good many folks who are critical, but never have their posts removed or get infracted.

We believe that the community likes that we work hard to create a safe and welcoming space. Thousands up thousands of posts are made every single day and although we wish we could review them all, it’s just not physically possible. The more folks report posts, the better the forums are for everyone. When they’re welcoming, both players and staff feel more positive about interacting with each other.

This week on Ready Up, we’ll have Colin Johanson on the show to talk about Megaservers and the future of WvW, along with our Champion Genius host, Josh “Grouch” Davis.

We would like for you all to post questions here regarding the content we’ll be discussing, and we will try to answer as many as possible on the show.

When & Where:
Friday, April 4th, at 12pm PDT
Guild Wars 2 official Twitch channel

This week on Ready Up, we’ll have Colin Johanson on the show to talk about Megaservers and the future of WvW, along with our Champion Genius host, Josh “Grouch” Davis.

We would like for you all to post questions here regarding the content we’ll be discussing, and we will try to answer as many as possible on the show.

When & Where:
Friday, April 4th, at 12pm PDT
Guild Wars 2 official Twitch channel

The two week golem is for every character.

Hello there!

Please give your feedback and ask questions in the following thread: https://forum-en.gw2archive.eu/forum/game/gw2/Feedback-Questions-The-Megaserver-System-World-Bosses-and-Events/

Howdy!

There is an active discussion thread you can dive into. It’s here: https://forum-en.gw2archive.eu/forum/game/gw2/Mounts-in-Gw2-1/

Hello!

WvW bonuses belonging to your Home World are applied to your character when you are in a MegaServer map. It is also possible for you to see your world’s WvW statistics and queues in those maps.

There are no situation in which you would benefit from another World’s bonuses. You need to earn your benefits.

VoiceOfUnreason.5976:

Mind if we keep the RP thread where it is? The new blog posts haven’t addressed those concerns yet, so everything in that thread is still relevant.

Yep, we’ll leave it separate to continue that specific discussion.

A few answers:

• Guild World Events are the same as the public activation except they occur when you want them to start. Any bystanders can participate.
• You can still use the party UI to join someone in a different map instance.
• Gathering nodes are still randomized on every map instance.

Greetings!

Please use this thread for all feedback & questions you have regarding “The Megaserver System: World Bosses and Events”: https://www.guildwars2.com/en/news/the-megaserver-system-world-bosses-and-events/

Hello all!

Here’s the Feedback/Questions thread regarding The Megaserver System: Guilds and the Future: https://www.guildwars2.com/en/news/the-megaserver-system-guilds-and-the-future/

A few more important points to be made here:

• If your world usually has a comfortable population on a given map, you’re unlikely to see much of a difference here until the map actually starts getting full. We’re not going to toss a bunch of people from another world into a comfortably occupied server and make it uncomfortable.
• But some worlds do fill up all on their own pretty regularly. The improvement from this perspective is that if you try to join a very full map, the system will find another instance which also contains people from your world rather than the old overflows which were much more of a mixed bag.
• If your world has a very low concurrency on a given map, we can put you and everyone else from your server into a map with a more comfortable number of players. The key term here is “comfortable.” There’s breathing room. Megaserver is not overflow in reverse.
• It’s very difficult to understand this situation if you’re not willing to look at the big picture. Similarly, you can’t really explain urban traffic by using a metaphor about seats at a dinner table. Server populations are big and they are not concrete. Players flow in and out all of the time, even when it seems like a map is completely full. The major change in the way the game is handling population is that it’s making better-informed decisions about where to direct you. If only my GPS did that.
• As the blog post mentions, we’ll be monitoring this very closely to make sure that the end result is positive.

Thanks for all your feedback. I look forward to tomorrow’s blog post and answering more of your questions.

Awww You’re welcome. It was a very fun piece of UI to work on. I’m excited to see how it holds up for the power builders.

Lunacy Solacio.6514:

Community isn’t just guild/friend list. Community is essentially everyone on your server, and that is being messed with.

One of the most exciting aspects of the new system is that it gets you playing with members of your home server more often.

I would participate on Monday nights but I host a board game night locally. It would be fun to do some casual runs! Good luck!

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum