Guild Wars 2

Hey everybody, let’s please get back on topic. This thread is for you all to pose your questions about characters and relationships in Tyria to our developers. This is not a thread to discuss social commentary or the representation of certain types of people in the game with each other.

If you have a question related to the topic, please do ask it, but also please keep posts that are not questions to a minimum.

Thank you

Thanks for the report, folks. I let our designers know.

Matrixiux.3407:

Hi.

My main lvl 80 character won’t load past loading screen (Lion’s Arch), no matter how long I wait.
Other chars load just fine.

Could maybe some administrator teleport my character to somewhere more stable? I have no clue where it is at, but I believe it’s in “unloadable” place. Char name: “Death Blade Bringer”.

Sincerely,
Matrixiux

Hi there,

I have heard of this situation, and fortunately it is very rare. You will need to submit a ticket in order to get help. Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Trinkette.3528:

I was killing in the field in Frostgorge and got a staff drop. (That means on the fly, on my character, I did not go back to town and try to give it to another character.) Pulled a transmutation stone from my bag right then and there and transmuted my Zenith staff I was using to get the better stats but keep the look of the Zenith staff I was using. Tried to re-equip and go on my merry way and it would not equip. It just gives me the choice to Preview or Destroy when I right clicked; although it is account bound. If I try to set it in the weapon slot with my mouse I just get a red outline. So, this is the third day she sits on a hill unable to play.

Also, admitting your in game bug report system “Will never be responded to” is pretty pathetic. First, then why have it? And secondly, the CS in this game is very wanting to say the least. I have been playing for nearly a year and have had to use your CS system through phone, e-mail, in-game and forums for various reasons and have only once received timely and considerate responses.

Please don’t bother responding to the rhetoric as it will just make me more frustrated; just fix my character already please.

It seems to me that the player here have tried to help you with their individual assessments of what may have taken place in relation to the item that you got. Thank you to those players who tried to help.

Trinkette, I suggest that you heed their comments and see if one of the suggestions they’ve made addresses your questions. If you need help in understanding what took place, or if you believe that something is “broken” in relation to your account, then a Customer Support agent may able to help you. But please note: the in-game report system is never intended for personal issues that impact only your account (as opposed to a general game issue) and the forums are a great place to ask questions (and get help from other players) but they are not the place to seek the individual help you may need if something truly is wrong with your account or an item you got. Basically, posting here with an issue and saying “Fix it!” is pointless — that’s not how support works.

Here is how you get support, if you should need it:

Submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. For tips on what information to provide in a ticket, please read this post and provide as many suggested details as possible to expedite the ticket.

Smooth Penguin.5294:

Trinkette.3528:

I have a Zenith Staff on my character Sirianna. I transmuted it in the field in Frostgorge and now cannot equip it. I am stuck on a hill until I can equip it please as I need it to fight, obviously. I sent a bug fix x 2 and have had 0 responses, so I came to you here.

Thank you for your help in advance.

I think you might have gotten an item that looked like a staff, but was rather something else that your character can’t equip. You then proceeded to transmute the correct skin type to it, but still didn’t realize your character is unable to wield said weapon.

I feel this is very likely.

Art of Beast.4310:

Hello! I would like to know if I can change my dispaly name (account ID)? If yes, how i can do this. Thanks!:)

Hello. We do not currently support the changing of display names, except in cases of a security risk. If a name is offensive, it will be changed by a support agent using an anagram system, when possible.

mercury ranique.2170:

Longer answer: To explain this you need to know how a database work. Each entry in a database has a unique identifier. This identifier is the name of your full record at arenanet. This is your account ID. The only way to change your accountID is to delete your entire record and start a new fresh one. This will result that all kind of things like support history, purchase history, chat history, etc will be lost. So it is something that is very undesirable. the only exception is when your account id is even more undesirable then the side effects. So if it is a violation of the naming policy, you get a forced change (Support determines the new one accountID) and a mark on your new ID for bad behaviour.

With all due respect, I feel that I must point out that the above is not an accurate description of how our databases function, nor does it accurately outline how changing a display name would impact an account. Changing the display name does not delete the entire account record, nor does it skew the actual, personal, individual account IDs, which are not related to the display name, except incidentally, and which, by the way, are never exposed to users.

To answer the question in the initial post, the reasons that we do not support requests to change display names are not related to what happens on the backend, but tied more to ensuring player accountability and focusing on actual issues instead of fulfilling random requests.

nethykins.7986:

Chris Whiteside.6102:

One thing of note:

’ I would hate to see the CDI become the tune that we all dance to around the uncomfortable issues.’

The CDI would be utterly pointless if this became the case (-: The game gets better because of tackling tough issues in the CDI. The Living World CDI was ‘Uncomfortable’ and Iam extremely happy with the positive impact that topic has already had in the game.

Chris

Playing devils advocate here:
I recall the first set of CDI’s heavily reinforcing the notion that if you guys can’t talk about something, then it’s off limits, no questions asked.

That’s not at all uncomfortable for us, but it’s a hell lot more uneasy for you to discuss – meaning, you can’t simply say you’ll tackle tough issues, when there are things, no doubt, be required for us to “back down” on, (so to speak)

I’d love to quote from one of the CDI’s but, hell…they’re titan threads.

We can discuss any part of the game that is already live.

Chris

CDI update. We are still finalizing the topics for the next CDI round. Thanks for being so patient.

Chris

It is not a random number. This thread was made as a result of server overload during the build day (when our login numbers are through the roof). We also explained that sometimes during build days it just needs a little time to catch up.

I’m going to lock this thread before any more confusion is caused. Thanks for the report.

Psientist.6437:

Hopefully, Arenanet choosing the next topic/topics doesn’t preclude the player-base from choosing topics in the future. It would be very interesting to see if we could development our own process for bringing organized content ideas forward. I would hate to see the CDI become the tune that we all dance to around the uncomfortable issues.

edit : and fishing

It does not preclude the community from choosing topics in the future. What we will do is once the next round of topics is over we will discuss how we feel the method of choosing the topics went this time and how we can evolve that moving forward if we all feel it is necessary to do so.

One thing of note:

’ I would hate to see the CDI become the tune that we all dance to around the uncomfortable issues.’

The CDI would be utterly pointless if this became the case (-: The game gets better because of tackling tough issues in the CDI. The Living World CDI was ‘Uncomfortable’ and Iam extremely happy with the positive impact that topic has already had in the game.

Chris

This bug has been corrected.

Because this thread has turned into an argument between players and is no longer constructive, it is now closed.

eldris.8461:

Hi Gaile, yes I was able to buy gems and spend them. Thanks for following up!

Following up in the least I can do, but you’re very welcome. In turn, thank you for your support of the game!

So, it looks like Meteor Shower should have a red circle. Is there a chance that it is being culled out in the situations you experienced?

This is a known bug that we are looking into at this time.

urieldhynne.2743, I completely understand your frustration. We would all love it if we could spend our time reading the forums and responding to feedback, but the reality of the situation is there are just not enough hours in the day to do that and develop the game, so we have to have a balance.

The Collaborative Development threads are a huuuuuuuge help for us to see what the consensus is from the community on the state of the game. It puts your feelings into 3 short suggestions that you would like to see implemented, which means we can read through them faster and get a better idea of how the majority is feeling.

I don’t mean to say that your efforts have gone unnoticed, because they haven’t. It just makes our lives much easier when your feedback is concise.

Just FYI – We’ll be rolling out another round of Collaborative Development soon. I’ll be working with the balance designers to help get some well-rounded feedback from you all. Start thinking about what 3 things you would change, and keep an eye out for the CDI thread!

I’m going to move this to the Ele forums. As for the actual topic at hand, I’ll bring it up to the designers and see what they think.

Thanks for the feedback!

Inculpatus cedo.9234:

I don’t know. Never heard of them moving people for being inactive. Are you sure your friend’s account hasn’t been compromised, and someone else in control of your account moved to another server? That has usually been the reason when someone returns after an absence and finds their account on a server not of their choice.

If your friend’s character is on a map that is already full, he would go into what’s called an “overflow” map until such time as the map opens up and he gets transferred there (with his permission) later.

We do not move players out of their game world to make more space. I agree with Ic here, I worry that if indeed your friend is on an entirely different game world, his game account may have been compromised. Alternately, he may have moved without remembering, since he’s been inactive and might not recall his most recent world correctly. But again, we don’t move people around involuntarily.

The agent responded yesterday. Please update your ticket with the information requested after you’ve followed the steps outlined in the ticket.

Hey all,

Just wanted to let you know that we’re working on another Collaborative Development initiative that we will be rolling out soon. So, start thinking about some things you would like to see in WvW, and watch out for the new thread!

- A

Thanks for updating to let us know you got your gems, and thanks for your support of our game!

Please ask your sister to submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that she owns the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Because we don’t know how secure that e-mail account will be in the future, I suggest your friend create a new e-mail address and be prepared to prove his identity and ownership of the account, because this one clearly is in “disputed ownership” status.

Best of luck to him!

Also, it’s important to not that an account restoration takes place only for a compromise from an unknown third party and that we will roll-back an account only if we are able to track the incident and remove the stolen items from the economy. This prevents people from pretending to be compromised by handing their stuff to a friend and then crying “HACK!”

I separated this from the post in which it originally appeared.

Please make sure your friend is aware that if he deletes a character or characters that change is irreversible. IOW, we cannot restore accounts or reverse char deletions based on a change of mind.

tone.2961:

Hey,

Pretty alarming email saying my account might be shut down or limited unless I click this link in my email.

Any idea how I can go about this? Maybe speak to support, I don’t really want to click the link, with phishing and all.

You’re right. Do not click those links. Just ignore, and check our “A Note about Phishing E-mails” thread for samples of various phishing e-mails. I just know you’ll find yours there.

aladinsaneuk — first, thanks for being a good customer of our games and for being an awesome parent for your kids.

Second, have you gotten this sorted out? If not, add your ticket numbers to this ticket and I’ll see if we can help you. I’m sorry for the frustration and hope this is resolved or that we can get it resolved post haste!

eldris.8461:

I saw. Woo, I might be able to get the offer after all!

Did this end up ok for you, eldris?

That’s correct: You can update a ticket at any time (even if it’s closed) by simply replying to the most recent email with the ticket number in the response. Please do NOT try to update your ticket through the survey — that input will not be seen in the ticket. But you can respond to the email about the ticket (with the ticket number in the response subject line) and a follow-up will be created for you.

Sorry for the confusion, everyone. Just to reiterate what Devon said, the queue itself is not broken. When you enter the queue, you will move through it properly, but the display sometimes doesn’t reflect that when the servers are experiencing a high amount of traffic like on build days.

Update: 10 February 2014

320765, 320992 Resolved
326393 Resolved
328072 Resolved
327485, 331118 Resolved
326113  Resolved
324383 Access restored; I will follow up on the restoration request.
326868 You updated the ticket yesterday. Please allow the team time to review and respond.
311503 and two duplicates Under review. Please do not make any more tickets.
334452, 334889, 345875 Under review. Please do not make any more tickets.
335021 Under review.
335222 Under review.
315841 Under review.
336614 Under review.
333516 I have responded. We cannot restore characters that you chose to delete to get a free world transfer, nor can we roll back your account.

Once again, you see a lot of people making duplicate tickets. Do not do this!

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Update: 10 February 2014

320765, 320992 Resolved
326393 Resolved
328072 Resolved
327485, 331118 Resolved
326113  Resolved
324383 Access restored; I will follow up on the restoration request.
326868 You updated the ticket yesterday. Please allow the team time to review and respond.
311503 and two duplicates Under review. Please do not make any more tickets.
334452, 334889, 345875 Under review. Please do not make any more tickets.
335021 Under review.
335222 Under review.
315841 Under review.
336614 Under review.
333516 I have responded. We cannot restore characters that you chose to delete to get a free world transfer, nor can we roll back your account.

Once again, you see a lot of people making duplicate tickets. Do not do this!

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

Greetings all.

If you have actual bugs to report, please post them in the Game Bugs sub-forum. If you are simply giving feedback, please be sure it is on-topic and constructive.

Greetings all,

Since this thread is mostly off topic to Guild Wars 2, we’re closing it.

We are currently deciding the next round of topics and will update soon.

Chris

I would like you to try a command line argument we have seen resolve this type of issue.

Please go to your shortcut for Guild Wars 2 and right click it and choose properties.

In the line that says Target, add a space at the end of whats there and then -prefreset

It should look something like this: “C:\Games\Guild Wars 2\Gw2.exe” -prefreset

Click apply and then ok.

Once the above is done, try launching the game and logging into the character you are having issues with. If this resolves the issue, go back into your shortcut again and remove the -prefreset line.

Hope this helps!

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

Hi kiwipearls,

I’d check out the info in this thread since it looks like you two are experiencing the same issue judging from your crash report:

https://forum-en.gw2archive.eu/forum/support/tech/Game-Crash-every-few-minutes/first#post3621424

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

As I’ve mentioned previously for anyone experiencing this issue – please submit a technical support ticket so we can assist you one on one.

Greetings,

Please note that we do not allow Match-up threads on the Guild Wars 2 forum. You can read about our forum changes here:
https://forum-en.gw2archive.eu/forum/game/gw2/Guild-Wars-2-Forum-Moderation-Updates
https://forum-en.gw2archive.eu/forum/wuv/wuv/Upcoming-Forum-Changes-to-WvW-Match-ups-Sub-forum

The WvW Community has created a new space for Match-Ups and other off-topic discussion. You can find the Player Community-run site here:
http://www.GW2WvW.net

Hi MrGladiusii,

Unfortunately I can’t see a full traceroute here which makes this difficult to troubleshoot. Have you tried bypassing your router and connecting directly to the modem via Ethernet cable so that you’re able to eliminate both a wireless connection and your router from being the cause of the issue?

Ultimately I’d recommend getting in contact with your ISP to see if there’s anything that they’re able to do for you as this is usually the cause of this particular error.

Hi emery,

It’s definitely possible the two could potentially be related since there are a number of different things that can cause black screen issues. If anything, it could certainly be a contributing factor. That said, I’d look into this so you can be sure that your fan is both working properly and being detected by your CPU.

Aside from this, would you mind sharing what system specs you’re working with (CPU, video card, RAM, OS)?

Hi Gryftor,

From what I can tell it looks like you’re getting Out o Memory errors. While we do have some suggestions for helping players work around this issue, ultimately we need you to understand that this is a limitation of 32-bit Operating Systems and not actually of Guild Wars 2. The main issue here is simply memory limitations inherent in 32-bit Operating Systems. I’m not able to see your total system memory, but due to how 32-bit operating system work, you can only use 3.5GB, which you can likely see if you review your actual memory values. (Available versus Installed) The problem comes in the form of the additional video memory your graphics card has:

This is where it gets a little complex but the short version is that the additional memory can push your total available memory into negative numbers resulting in crashes or simply, “out of memory errors.” Some players have resolved this by upgrading to 64-bit operating systems and others have simply removed physical RAM from the system to bring the memory totals closer to values intended for that revision of Windows (32-bit). Obviously removing RAM from your PC is not an ideal solution but I wanted to give you all the information we have found regarding these issues. You can read more about this issue from Microsoft here: http://support.microsoft.com/kb/929605 but the important part is listed below:

“For example, if you have a video card that has 256 MB of onboard memory, that memory must be mapped within the first 4 GB of address space. If 4 GB of system memory is already installed, part of that address space must be reserved by the graphics memory mapping. Graphics memory mapping overwrites a part of the system memory. These conditions reduce the total amount of system memory that is available to the operating system.”

Because of this, the solution to your issue is simply to give serious consideration to upgrading your operating system to a 64-bit version of Windows. Until you do this, there really isn’t a way around this crash as you are limiting your computers performance by having a 32-bit version of Windows.

Hello Krait. It is good to see you again. Please do not freeze in the snow.

Smooth Penguin.5294:

When a player fills a Buy Order, he “lists” it at that price, and the order is filled FIFO. It’s not a matter of selling it directly to the other player. All transactions MUST go through the TP, so anything that gets sold first has to be “listed”.

This is the first and foremost reason (though there are others). Changing UI options doesn’t change what action you are taking. You simply state you are willing to sell an item for price X, the listing is created and either goes to the highest purchasers or persists visibly on the TP, but the either way it’s a list.

As this is the Guild Wars 2 forum, this thread is off-topic and will now be closed. Please keep all threads and posts on-topic to this forum as well as their respective subforums and threads.