First, you friend needs to submit a ticket. We can’t help anyone except the account owner. Second, your friend should strongly consider changing their email password as it may have been compromised. I have nothing that shows it is – but it’s best to be safe.
No, the glory boosters will not be replaced, but they will be removed. The new rewards system is going to be awesome, so it should balance out. I realize that’s less than ideal, but it had to be done.
For the next episode of Ready Up (and likely those proceeding), we would like to feature some of the awesome content that you all generate in-game. We’re looking for short video clips of great moments that you have in the game (great plays, team effort, etc.).
If you have anything like this that you would like to share, please post it here.
NOTE: Please keep the clip under 2 minutes if possible.
For the next episode of Ready Up (and likely those proceeding), we would like to feature some of the awesome content that you all generate in-game. We’re looking for short video clips of great moments that you have in the game (great plays, team effort, etc.).
If you have anything like this that you would like to share, please post it here.
NOTE: Please keep the clip under 2 minutes if possible.
I’m going to go ahead and lock this thread since it has gotten off-topic. We do have some additional notes to add here, so we will update the thread when we have them ready for you.
And still no answers from devs. Guess Player vs Point deemed as perfectly normal playstyle.
I’ve played against Grouch on a decap engi in team Q. I assume that decap engis are perfectly valid in Anet’s eyes.
Hey guys,
Just wanted to pop in here and mention that one of the ways for us to access a build’s strength is to get in and play it ourselves. Grouch playing decap doesn’t correlate with the balance team thinking this build is in a good place in sPvP. You’d be surprised how some of us feel about it in reality.
I thought you guys should know I’m writing an e-mail to the team as we speak about its prevalence and perception in the game. You guys have done a great job messaging out against the build, it’s gotten our attention. No promises on things changing about this build in the near future but you might see some things get better/worse with the secret changes coming in for the feature build that will potentially address this.
Thanks again for all the discussion on various topics. It may seem as if we don’t read these forums anymore but in reality we have a very loaded patch we’ve been slaving on for the past few months.
-Tyler
in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ
As Danicia has already answered the question at hand, this thread will now be closed. If you wish to contest or have questions about moderator actions, please email forums@arena.net. Thank you.
I think you’ve raised fair points, tangatalaga. I’ll work with the team to see where we can improve our communication if/when we do the bonus weekends in the future.
hi i got my account hacked for about 3 days ago.. im not sure when it happened at the day but as i can see in guild wars 2 it started 3 days ago so can i get my account restored as it was for 7 days ago in that way i know that there was no hacker in my account.
i did manage to get the hackers ip CA , US ( 205.164.2.210 ) 205.164.2.0 – 205.164.2.255
but if i can get help to what i need to do then i can give all the info that is needed
I can’t quite tell, but you did submit a ticket, correct? You need to do that to get help with this issue. This thread is only intended to follow up on a ticket if needed.
then im not sure where to find it..
You submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. Fill in as many of the fields as possible. If you get stuck, e-mail Support at Support@GuildWars2.com and a ticket will be created for you automatically and you can then discuss with the team via e-mail.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
There are several unusual types of tickets being handled right now. This means that, due to volume, certain kinds of tickets are taking longer than three days to resolve. We’re working to get back to the 3-day turn-around time. Here are some of the types of tickets that may take longer than three days:
That list is not comprehensive, but off the top of my head those are some of the more complex tickets that simply simply may take more time to resolve. Having said that…
Please allow five days before posting in this thread for the time being.
I will update when we’re back to the normal, faster turn-around times. Thanks for understanding!
hi i got my account hacked for about 3 days ago.. im not sure when it happened at the day but as i can see in guild wars 2 it started 3 days ago so can i get my account restored as it was for 7 days ago in that way i know that there was no hacker in my account.
i did manage to get the hackers ip CA , US ( 205.164.2.210 ) 205.164.2.0 – 205.164.2.255
but if i can get help to what i need to do then i can give all the info that is needed
I can’t quite tell, but you did submit a ticket, correct? You need to do that to get help with this issue. This thread is only intended to follow up on a ticket if needed.
Hello, I’m in the process of getting a possible rollback pending investigation. I’m just curious as to if I should bother to make any real progress into the game until it get’s reinstated? I would hate to do all that work and then have it end up being reset. Thank you any input here is much appreciated.
If you qualify for an account restoration — which is determined, in part, by a remote compromise incident — then all progress you make will be lost. The agent will find the closest time that a “snapshot” was taken prior to the compromise, but cannot restore the account and also retain anything that you gain in levels, accomplishments, or items.
So while you’re waiting, just be aware that progress (and acquisitions) will be lost if your account is restored.
During today’s episode of Ready Up, we had the viewers vote on which team would win in the scrimmage. After the end of the match, the total count was at 250. We have decided to give you guys an extra 250 to match!
As of right now, you will receive an extra 500 rank from winning in Solo and Team Arenas until the end of the weekend.
Thanks to those who tuned in and voted! We’ll see you next time!
Thanks everyone for tuning in! Based on your votes, you won an extra 250 rank bonus for this weekend. HOWEVER, we would like to match your winnings with an extra 250 rank!
Total bonus rank for this weekend: 500
This will be included in Arena chests that you receive from winning a match. THIS IS NOW LIVE!
335505 – Resolved
335021 – Resolved
311503 – Resolved
335222 – Resolved
337975 – Resolved
345850, 327697 – Resolved on February 5th; refund added to your account.
335418 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335464 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
338091 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335679 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
340019 – Resolved. Duplicate of 339002. Password was reset on Feb 8th. Please update this ticket if you still need help.
345466 – Thanks for the new information; an agent will review and respond.
341800 – As some point this account was hacked. The team is investigating, as they must before allowing access. We apologize for the delay.
280231 – I asked for an agent review today.
338397 – I asked for an agent review today.
338660 – I asked for an agent review today.
339990 – I asked for an agent review today.
341173 – I asked for an agent review today.
341494 – I asked for an agent review today.
341028 – I asked for an agent review today.
342699 – I asked for an agent review today.
344311 – I asked for an agent review today.
333773 – This appears to be an in-game bug. Agent responded.
339222 – Under review
345977 – Under review
342411 – Under review
345980 – Under review
347189 – Under review
348264 – Under review
342614 – Under review
346178 – Under review.
349333 – Under review.
315841 – The team is not able to find the transaction you have written about although they pulled a great number of logs. Please update your ticket if you have more information.
334452 – Final Answer: The account was closed for exploiting the game. It’s not personal nor targeted, it’s just necessary.
335959 – Final Answer: You closed your original ticket 335473 and opened a new one. But the account was closed for botting and will not be reinstated.
Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
335505 – Resolved
335021 – Resolved
311503 – Resolved
335222 – Resolved
337975 – Resolved
345850, 327697 – Resolved on February 5th; refund added to your account.
335418 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335464 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
338091 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335679 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
340019 – Resolved. Duplicate of 339002. Password was reset on Feb 8th. Please update this ticket if you still need help.
345466 – Thanks for the new information; an agent will review and respond.
341800 – As some point this account was hacked. The team is investigating, as they must before allowing access. We apologize for the delay.
280231 – I asked for an agent review today.
338397 – I asked for an agent review today.
338660 – I asked for an agent review today.
339990 – I asked for an agent review today.
341173 – I asked for an agent review today.
341494 – I asked for an agent review today.
341028 – I asked for an agent review today.
342699 – I asked for an agent review today.
344311 – I asked for an agent review today.
333773 – This appears to be an in-game bug. Agent responded.
339222 – Under review
345977 – Under review
342411 – Under review
345980 – Under review
347189 – Under review
348264 – Under review
342614 – Under review
346178 – Under review.
349333 – Under review.
315841 – The team is not able to find the transaction you have written about although they pulled a great number of logs. Please update your ticket if you have more information.
334452 – Final Answer: The account was closed for exploiting the game. It’s not personal nor targeted, it’s just necessary.
335959 – Final Answer: You closed your original ticket 335473 and opened a new one. But the account was closed for botting and will not be reinstated.
Thank you for submitting these questions. We will review the questions from this week’s thread, as well as those from the other language forums. We will chose a group of them to hand over to the various Development Teams. Their replies will be posted in all language forums on Friday February 21.
I’d like for you to try disabling Turbo Boost as this has been known to cause crash issues. Since this situation simulates over-clocking, I’d still like to try to disable this, and for that I have included some instructions for a work around below:
1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”
After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.
I really need more information to go off of than this. Generally tickets are answered in the order that they are received and if we’re particularly backed up then your response may take a bit longer.
If you could provide me with your ticket number I can at least see if a ticket was successfully created and whether or not it’s with the appropriate department.
I play, but not with my tag on. ~1200 games (50% of them rated): ~700 warrior, ~200 necro, ~200 engy. I consider myself in the “competative casual” category.
That means a bit more than 2 games a day since release, which to me is casual and has nothing to do with competitive. Especially due to the reason soloq doesn’t proove points for balancing.
Competitive casual is the gamer archetype I put myself in, not a judgement of numbers. To me it represents how I prefer structured matches and winning, but don’t go out of my way to become the best. I don’t claim to know how to best balance the game, I leave that up to the balance team :P I still love to play our game though.
Just to also point out if you use that email address along with the password on any other site at all I would change it. Another good rule would be to never use the same email/password on any site, with that of another site. Once one of these agencies know that was a valid combination they could sell or even use it on their own to try to access other sites.
This is very good advice and I hope everyone will follow it!
I would reply with something here, but I dont want to de-rail this poor guys thread.
I solved that problem by removing your off-topic comments and creating this separate thread, then merging the other you created. You’ve commented about yours issue in at least three threads. You posted — properly — in Tickets for Review and you will get a response in that thread.. Please allow time for review, and consider my comments above as to possible e-mail interference.
Please do not make additional threads and please do not add comments about your issue in the threads of other forum members. Thank you.
