Dev Tracker

Email from gw2 about survey and get 400 gems

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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According to our marketing team, the e-mail went to a segment of players and was not intended for every player.

All the surveys have been distributed and if you did not receive such an e-mail in the last few days you were not in the current sampling and will not be receiving one this time around.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

fps drop with patch

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re glad that most of you have noticed performance improvements following the Mac fixes that were part of the February 18th update. Rest assured, team members are continuing to work on Mac!

We forgot to include a note about this work in the update notes and we apologize for that lapse. The FPS changes were an official part of the build, not a happy accident or a stealth update. (Just in case you were wondering. ) We should have included a call-out about it in the notes and in the future, we’ll do our best to outline Mac improvements in the Update Notes to keep you better informed of the progress that the team is making.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What Builds do the Devs Run?

in PvP

Posted by: JonathanSharp.7094

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JonathanSharp.7094

Game Design Lead

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I have 1 of each class, just to keep tabs on how they feel in general.

But if I’m actually trying to hold my own, I run:

  • Sword/Sword + Bow Warrior
  • Hambow (to keep tabs on how it feels in the meta)
  • Various Necros
  • Various Guardians
  • Various Mesmers
  • On internal servers, been playing around with a few new Ranger specs

I don’t get as much time to play as I used to, but when I do play, those are the specs I gravitate towards.

IGN: Chaplan
“Every man takes the limits of his own field of vision for the limits of the world.”
-Arthur Schopenhauer

Game Update Notes - February 18, 2014

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Added additional basic enemies to Lion’s Arch escort events in order to make it easier to participate and get credit for them.
  • Removed ambient citizens that could not be rescued from rally camp locations.
  • Fixed an issue with the Citizens Saved counter that caused it to reset while players were still rescuing citizens.
  • Replaced a missing airship in Gendarran Fields.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I think the responsibility of summary should tend to fall towards the owner of the thread. Maintaining an unbiased summary is work and demonstrates a commitment to the topic.

The downside is ‘Proposals to forward to the ArenaNet team’ constructed by Devs have been misconstrued in the media as definite plans of action. Sort of a super-early “what’s coming soon for GuildWars 2” when that is most definitely not the case.

Having tried it once and collaborated on a second attempt, I certainly agree its work. I don’t think the unbiased part is all that difficult – you don’t have to agree with an idea to record it faithfully. Hitting the right micro/macro tone is the part that’s proven… let’s call it "challenging"’… for me .

Yep regarding misconstrued CDI proposal’s this is still an issue.

Chris

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Keep in mind their is a difference between summary’s and the final CDI proposals. Summaries are the collated idea and discussion points every 3 pages and the CDI Proposal appears at the end of the whole thread and puts forward the CDI groups focused proposal for the team at Anet.

Just wanted to clarify for the purposes of our current discussion, which by the way I am enjoying very much.

Chris

Questions about Glory Removal go here

in PvP

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hey everyone,

We’ve been noticing that a lot of you have questions about the Glory Removal update that is coming on March 18th in the maintenance build. So, I’m opening this thread up for everyone to post their questions here, and we will answer as much as we can.

Thanks!

What Builds do the Devs Run?

in PvP

Posted by: Tyler Chapman.1832

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Tyler Chapman.1832

PvP and Balance QA Embed

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I actually play all 8 classes, I’ve helped start multiple metas!

I play terror necro, most every ele spec, d/p s/p and s/d thief mainly. But I tinker around with every class like I said.

That screenshot tho! WP!

in-game alias: Powerr
Skills and Balance/PvP Team Principal QA
Former active member of Team PZ

(edited by Tyler Chapman.1832)

GW2 livestreamer suggestions

in Community Creations

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Thanks to all of you who contributed links! In case you haven’t seen, we’ve begun linking to a different individual featured community livestreamer on http://www.twitch.tv/guildwars2 every week.

Currently we are featuring Magiczipper, and we’ll begin featuring someone new shortly before tomorrow’s developer livestream begins.

Thanks again, and keep the links and livestreams coming.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I think using the format will make up-voting more valuable a metric. Perhaps a note encouraging up-voting proposals before or instead of posting.

The format may increases the opportunity to engage in quote combat. Perhaps quote combat is grounds for post removal.

The format will also speed up the discovery of good ideas. Will we continue to use a summary every 3 pages and if so, who is responsible for compiling? The players or the development team?

Thank you

Hi Psientist,

We should definitely continue to do summaries. As to who does it that’s a good question which we could explore here in this thread? I am happy to do it, but I know that there are members of the CDI who really like doing it to.

Chris

Swashbuckler's Cove terrain bug

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Thank you for the reports, we are working to correct the missing ledge!

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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postponed 3 times already

Hi Asko,

There is no point in the CDI if the members of it are unable to give it the attention it is due. We make a live game and thus ‘things’ come up. Thank you for your patience and I to am looking forward to being able to giving my full attention to the next set of topics.

Chris

Hi Chris,

yeah I understand that things can be hectic in the office at times, it is just that I’m a fractal enthusiast and really looking forward to discussing improving the Fractals See you on Monday!

Looking forward to it to Asko. See you then.

Chris

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I do not pretend to know your schedule, however, since things typically come up on patch week (that I can tell) would it be a good idea to have a policy of starting CDIs on weeks there is not a patch?

That is indeed a good idea. Patch weeks and the beginning of the year (-:

That might work out very well with the idea of having the threads run around 2 weeks.

Patches and CDIs on alternating Tuesdays. Two full weekends snared in each cycle.

Yep good point.

Chris

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

Next

Hi Asko,

There is no point in the CDI if the members of it are unable to give it the attention it is due. We make a live game and thus ‘things’ come up. Thank you for your patience and I to am looking forward to being able to giving my full attention to the next set of topics.

Chris

Chris,

I do not pretend to know your schedule, however, since things typically come up on patch week (that I can tell) would it be a good idea to have a policy of starting CDIs on weeks there is not a patch?

That is indeed a good idea. Patch weeks and the beginning of the year (-:

Chris

Now how am I supposed to get my maps done?

in WvW

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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ONE OF US! ONE OF US!

Hahaha this made me laugh so hard. It’s so true

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update 20 February 2014

345977 – Resolved
309654 – Agent is reviewing for a final time.
363481 – In process
358835 – Please ask your friend to update Ticket 352417 with any additional information. The duplicate tickets caused confusion, so he needs to let the agents know he still needs help.
352966 – Under review
361874 – Under review
364408 – Under review

Please note that some issues are taking longer than three days. We are doing our best to reduce turn-around time, but ask that you please be patient for those issues that require extra investigation or review. Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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postponed 3 times already

Hi Asko,

There is no point in the CDI if the members of it are unable to give it the attention it is due. We make a live game and thus ‘things’ come up. Thank you for your patience and I to am looking forward to being able to giving my full attention to the next set of topics.

Chris

Zodiac Armor -- Can the effect be changed?

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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We have a pretty big feedback thread going on over here if you want to add your voice: https://forum-en.gw2archive.eu/forum/game/bltc/Zodiac-Armors-Feeback/

retaliation and wvw

in WvW

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Hi Allie,

The patch did not change retaliation in WvW, it only fixed a bug in EotM. The -33% retaliation has been present in WvW for many months and I expect that nearly everyone in this thread is talking about retaliation in that context.

The main issue is that damage from retaliation is excessive for small/fast attacks which some classes are more susceptible to than others. For example, engineers with both flamethrower (4 attacks/second) and grenades (3 attacks/second). On most classes it’s mostly a few specific skills that are well balanced overall but problematic with retaliation (e.g. guardian whirling wrath).

There are many possible solutions:

  1. Set an ICD, either:
    1. On the person with retaliation (e.g. will only do damage on 1 attacker every 0.5s).
    2. On the attacker (e.g. you don’t get retaliation damage again from anyone else for 0.5s)
    3. On the attacker+defender combo (e.g. 1 attacker can only get retal damage every 0.5s for every person he hits)
  2. Set a damage cap:
    1. Percentage of Damage (e.g 20% of attack maximum so 500 attack would hit for 100 retal – stronger impact on glasscannons)
    2. Percentage of HP (e.g. 5% HP/s max – weaker impact on glasscannons)
    3. Fixed Maximum (e.g. 1K HP/s max – stronger impact on glasscannons)
  3. Individually rebalance specific skills (e.g. flamethrower doing 4 attacks hitting 5 enemies instead of 10 attacks hitting 3 enemies).

My personal preference is for a 0.5s ICD on the person with retaliation. I believe this has the smallest impact in small-scale and the best possible impact in large-scale.

My bad! This is great feedback. I’ll pass it on to the team!

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I am sorry to inconvenience anyone, but forum members tell me this thread is taking a long while to load, and it’s time to created a Part 2, which I have done.

If you posted after my 18 February update, I will update you in the new (Part 2) thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Would sPvP Make Me Better at WvW?

in WvW

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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Someone mentioned that PvP is a great place to learn your class. I just wanted to add that I completely agree. It definitely helps you to learn how your class works against others.

Even in a zerg, when you’re engaging another zerg, it can easily turn into a bunch of small skirmishes as people start to spread out.

GW2 Tickets for Review (7 days & older)

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This new thread is intended for you to use to follow up on support issues that have been filed with support but have not been resolved in three days or more. This thread may also be used when you have questions about the resolution of a ticket, although please keep in mind that agents use care in responding and it’s very seldom that an appeal here will result in a different outcome.

Please allow the team time to resolve issues before posting here, so don’t submit a ticket and post, but rather follow-up if the ticket needs a review after it’s been in the queues for three days or more.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

What's wrong with those dungeon shoulders?

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

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Can you imagine racial ships?

in Community Creations

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Actually, your original post is in the correct place.

Concerned about Captain's airship passes.

in Battle for Lion’s Arch - Aftermath

Posted by: CC Danicia.1394

Previous

CC Danicia.1394

Community Coordinator

Next

Hello all,

Since we’ve had to delete way too many posts for being off-topic, inflammatory, rude, and with lots of name-calling, we are closing this thread. If you would like to start a new thread, and keep it both on-topic and respectful, you are welcome to do so.

Please review the Forum Code of Conduct: https://forum-en.gw2archive.eu/forum/rules

Disturbing Sound

in Audio

Posted by: Keenan Sieg

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Keenan Sieg

Sound Designer

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Hey Exosferatu, I was wondering if you could give me a few more details. You said you are hearing this every hour. Does it happen consistently at the same time? Also, does the sound change or does it seem to be the same every time?

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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Hi All,

I am out of the office tomorrow and very busy today. Therefore I am going to set the CDI topic kickoff to roughly 12pm PST on Monday. This is because I, like all of us, want to be able to give the new topics the attention they are due as the return on investment is huge.

I am going to keep this thread open for as long as it is useful and as a note I have started to remove posts that are of topic so in regard to this feedback early in the thread we are making headway in this area.

Chris

Would this be the case for Ranger as well? postponed till monday?

Yes. Sorry for the delay.

Chris

This forum needs an ignore option

in Forum and Website Bugs

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

Next

You can help us with that! Please report any Code of Conduct ( https://forum-en.gw2archive.eu/forum/rules ) violations you come across. Thousands up thousands of posts are made every single day and although we wish we could review them all, it’s just not physically possible. Any assistance we can get from players like you using the report function are greatly appreciated.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

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Hi All,

I am out of the office tomorrow and very busy today. Therefore I am going to set the CDI topic kickoff to roughly 12pm PST on Monday. This is because I, like all of us, want to be able to give the new topics the attention they are due as the return on investment is huge.

I am going to keep this thread open for as long as it is useful and as a note I have started to remove posts that are of topic so in regard to this feedback early in the thread we are making headway in this area.

Chris

Bones instead of Heirlooms

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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Make sure you have space in your inventory when you loot the Rubble Piles to prevent getting bones.

Email from gw2 about survey and get 400 gems

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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This survey is coming from us. =D

Collect thy gems!

/celebrate

*Edit – I’m asking for clarification on who is getting the survey and if they have all been sent out. I’ll update as soon as I have more information for you all.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

(edited by Michael Henninger.7451)

Evacuate Lions Arch Citizens bug

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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We are currently looking into the constantly resetting or completely missing Citizen Counters, thank you for the report!

Captain Airship Pass-what happens after event

in Black Lion Trading Co

Posted by: Curtis Johnson

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Curtis Johnson

Next

The airship will remain in the world after the event.

Can't get credit for Commander Lawson

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

Next

Based on more reports, we are investigating further into this issue with the escort events and how they award participation.

This forum needs an ignore option

in Forum and Website Bugs

Posted by: CC Danicia.1394

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CC Danicia.1394

Community Coordinator

Next

It is on our list of things to implement.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

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Chris Whiteside.6102

Studio Design Director

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I’m excited to see how the discussions play out with these guidelines in place.

Chris, will they be somehow visible outside the opening post, without you needing to manually bump them every couple pages?

Hi Gulesave,

Sadly I will only be able to update the guidelines through bumps and links )-:

Chris

Logan and queen Jenna new info

in Lore

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Heya all! Sorry, there’s no deeper meaning here. We created these cards as a little Valentine’s Day treat, and all of the lines on them were written as fun throwaway sentiments. None of the text is any sort of pointer toward lore.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

This post outlines a suggestion for how CDI members could format their ‘Proposals’ in CDI topics. It also puts forward a suggestion for general discussion post word counts.

Suggested Proposal Format:

Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>

Please try to be as concise as feasible with your proposal. This however no suggested word count for proposal posts.


Discussion Posts

No suggested format.

Suggested Post Word Count:

200

I wanted to post this first before putting up the new CDI topics to get a quick read on your thoughts.

Chris

Updated with your feedback. Thanks.

Chris

This is 100x better. Doesn’t limit suggestions and encourages them to be well thought out while limiting the Text Wall replies. This is how it should be done.
Thank you.

I agree. Thanks to everyone for their feedback.

Chris

Menu Issue - Blank Gem Store

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

Awesome. You’re very welcome!

retaliation and wvw

in WvW

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

Next

Well, let’s try out the change in WvW for a little while instead of theory crafting. It shouldn’t be as bad now. We can revisit this after a few weeks of playing if it’s still an issue.

Thanks for the feedback all!

no aoe, better www

in WvW

Posted by: Allie Murdock

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Allie Murdock

Community Coordinator

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When you’re thinking about it if you tone down the damage from aoe you must increase the single target damage and options for specs like staff ele and staff necro.

This is why we haven’t done anything major to AoE yet. Changing AoE basically means changing the balance of the entire game. :P

Why is this a thing?

in PvP

Posted by: Allie Murdock

Previous

Allie Murdock

Community Coordinator

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He’s lurking.

I’m not trying to be insulting, so I hope you guys didn’t take it that way. It’s just as frustrating for me that I can’t talk about this stuff. I just figured you’d want to know that we haven’t given up, but I understand the frustration.

Since nothing really constructive is coming from this post anymore, I’m going to lock it.

Wish I could say more but I just can’t.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

Proposal Overview
Redesigning the Thief’s Gameplay

Goal of the Proposal
Increasing their Skill Variety/Tactical Options, improval of their role as Supportr/Control, making them less dependent from Stealth, making space for more useful Utility Skills, making them, what they should originally be – the fastest most mobile Class of GW2.

Proposal Functionality

  • Move selectable Venoms to F2-4
  • Change Shadow Steps into Shadow Walks functionally that let you move with increased speed (66%) and dodge hits meanwhile under Stability.
  • Merge Traits/Utility Skills
  • Let Thiefs steal up to 3 independant Items, 2 normally, 3 when traited. Remove the Shadow Step on Steal and add it back as a Trait Effect as Shadow Walk
  • Raise the range of Heartseeker to 600
  • Raise Shortbow Range back to 1200 and raise therefore Longbow Range to 1500.

Associated Risks
- Shadow Walks could be too OP as Solution for making Stealth lesser dependent

Word Count to this Point: 143
——

Hmm, I’m surprised that I got this so consice together

Awesome! In terms of an example of using the Proposal Format.

Chris

Can't get credit for Commander Lawson

in Bugs: Game, Forum, Website

Posted by: Autumn Frazee.3158

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Autumn Frazee.3158

Living World QA Embed

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This was one of the issues we addressed in our hotfix today. If you are still seeing problems with Commodore Lawson, please post your issues so we can investigate them further!

Please fix the abundant client crashes.

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

For anyone experiencing these issues please submit a support ticket.

Citizens Rescued Bugged

in Battle for Lion’s Arch - Aftermath

Posted by: Autumn Frazee.3158

Previous

Autumn Frazee.3158

Living World QA Embed

Next

Yep… we fixed our Citizen Counter reset bug a little too well ><

We are currently working on the issue, for now, try not to force your way into Lion’s Arch before your server can complete the entry events in Lornar’s Pass, Gendarran Fields, or Bloodtide Coast!

How to Remove GW 2 from my computer

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Next

It would depend on when you originally installed the client as to whether or not it would show up in your installed programs list (such as if you’ve had the same client since Beta). All you need to do is delete the game files and you should be good to go.

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

I wonder if we’d benefit from some much more basic tips? Things like “please re-read your posts from the beginning before hitting ‘Post Reply’. The ‘Preview’ button can be very helpful for this.” Maybe I will have to get off my rump and put together that tutorial after all .

While I’ve laid out my reservations before, I am intrigued by the Associated Risks header. To sincerely play the part of devils advocate against your own creation is a very high level of play in my experience. Glad to see it put forward… but I’m not holding out a lot of hope it’ll be well-utilized. Would love to be wrong on that one.

P.S. 113 words to say the above .

I like the idea of basic tips and am hoping that the community might chip in on these as the threads move on.

Chris

serious error has occurred while downloading

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Next

Hey there,

Could you please post your system specs? Specifically:

OS
CPU
GPU
RAM

CDI Format Proposal

in CDI

Posted by: Chris Whiteside.6102

Previous

Chris Whiteside.6102

Studio Design Director

Next

It would be nice if the initial post in the ranger CDI could sum up the thoughts the devs had when they designed the ranger so we can base our suggestions on those thoughts.
Personally I don’t want to change the overall classdesign but improve those bits who aren’t performing that well right now.
Anyhow, it would be extreme helpfull if you, the devs, could outline the efforts you are about to do to fix the pets. There are a lot of suggestions from simply removing the pet up to switching the control of the pet to the client side, which would be a lot of coding to be done.

I have passed this feedback over to Allie.

Chris