Guild Wars 2

Coming in a bit late, but it would only take a couple of hours for 53k ectos to clear in our market. Don’t underestimate velocity.

Garrisyl.7402:

My bet is they turn it on when they are in need of attention and want to show, and disable it when they want to relax, play like normal players, or infiltrate the playerbase

OK, you got me… but I will also wear my tag tag when playing a bunker build and want to distract the enemy team.

Alcyone.8695:

Forgive me if this is rude, but what exactly is the point of insisting that a proposal be tied to a particular game mode in a profession balance thread? Any substantial change to the profession will affect everything, and we’ve already been told repeatedly that ArenaNet does not want to split skills between the three game modes. Most posts here already read PvX because their players correctly understand this; I saw at least one saying “PvP if I have to choose” which is in the same spirit. There may be minor balance tweaks proposed that would involve small splits between sPvP and PvE/WvW mechanics, but those would affect all game types as well.

There’s no good reason to use game mode in this thread. It just takes up space. Leave it out.

The bold is not necessarily true. In unique situations, we are willing to split skills. Regardless, that is not the reasoning for asking for the game mode. Sometimes feedback is pertaining to very specific scenarios in different game modes. Sometimes there is a way to balance the class that doesn’t hurt the other game modes, but helps to bring it up in the areas where it’s felt to be weak.

Knowing a players primary game mode is very important for us to understand where they are coming from. We also want to make sure that all 3 game modes get the love they need when it comes to balance.

If that doesn’t make sense, then here is an example: Sometimes one skill can be particularly good in PvP. If a player that plays solely PvE feels that skill is weak, it would seem strange if they didn’t specify that it is in PvE when we know that it is already good in PvP.

Does that make sense?

So happy this thread is back.

kdose.5309:

Please improve matchmaking parity first

I don’t think we are ready for ladders or seasons until we address matchmaking right now. Players of like rank and like skill need to be better matched together. I worry that ladders and seasons would isolate large groups of players from each other that might otherwise be compatible, due to the imbalance in matchmaking in the months up to this point.

We are still seeing too many matches of ranks like this: red team: 36, 13, 14, 52, 7 vs blue team: 37, 32, 28, 29, 34. Number averages don’t equal normalizing skill across a team.

Until this is fixed, you will be artificially pulling apart similarly skilled players and putting together incompatible players with any kind of additional layer of tournaments, ladders, etc. on top of a matchmaking system that isn’t working as well as it must.

Matchmaking improvements will likely come out at the same time, or some time before. We don’t have any dates yet, but a requirement of anything coming out of this CDI would have the new server infrastructure as a prerequisite.

Hi everyone!

We’re still diving into this one – thanks for your patience. I wanted to let you all know that we’re planning a mass reply to your tickets once we have a plan of action. It will feel all ‘roboty’ but will let you know what to do. I imagine Gaile will update here as well.

Also – for anyone who has lost the ‘star’ from your nameplate you may be able to solve this by getting the new POIs in Lion’s Arch. Worked for me.

Mesmers are getting some nice stuff.

Stay tuned.

Hey guys, just wanted to pop in here and state that come the release of the feature build players will no longer be able to carry the orb while in a transform. For those unfamiliar with what a transform is in PvP, it is a skill that changes your skill bar. I.E Rampage, Elixir U, Tornado, etc. We’ve also trimmed off some hard edges on the map to make travel more smooth and functional.

Thanks and I hope this makes the map more enjoyable for those whom have issues with it.

Nuzt.7894:

Allie Murdock.8152:

barabajaga.7652:

I know that im out of topic here and not using the format proposal and i apologize for it ,but before posting any ideas about the ranger and having into consideration that this will be read by some dev ,i will like to ask something :

Would you ever (or have you) considered the removal of the pet ,knowing how borked the ai is ,and as anet says ,it can not be reworked because its tied to mob ai?

Or would you consider split the class in to two, ranger/beastmaster ,and rework the pet ai from the ground.

Again sorry for the offtopic and thx for any possible answer.

Removing the pet was something that was discussed in initial design of the class, but it is such an integral part of the Ranger’s design and philosophy.

There might be some ways that we can redesign the pet and it’s AI, but those are big projects. For the time being, we are happy to take any suggestions regarding the pet.

I can see your concern here but, the option to have the pet as such an integral part of the class is one of the largest faults of the class. Could it not be optional to have the pet as an option, basically if you spec wilderness survival your pet becomes a larger part of the class, if you choose to spec in something different to be more valuable to your group then either you don’t have the pet or it has minimal impact on the class.

That is completely valid feedback that I will relay to the designers. Thanks for taking the time to share it!

barabajaga.7652:

I know that im out of topic here and not using the format proposal and i apologize for it ,but before posting any ideas about the ranger and having into consideration that this will be read by some dev ,i will like to ask something :

Would you ever (or have you) considered the removal of the pet ,knowing how borked the ai is ,and as anet says ,it can not be reworked because its tied to mob ai?

Or would you consider split the class in to two, ranger/beastmaster ,and rework the pet ai from the ground.

Again sorry for the offtopic and thx for any possible answer.

Removing the pet was something that was discussed in initial design of the class, but it is such an integral part of the Ranger’s design and philosophy.

There might be some ways that we can redesign the pet and it’s AI, but those are big projects. For the time being, we are happy to take any suggestions regarding the pet.

This is a known issue with Reconnaissance that we are working to fix, there are two missing markers. You’ll also have to go inside the Bank to break up looters and approach the two that are standing near the fire pit next to the former Mystic Forge. If you’ve done all 5 areas, you should be able to complete the story instance until we get those last two green markers back in!

Lambent.6375:

https://forum-en.gw2archive.eu/forum/professions/balance/Collaborative-Development-Ranger-Profession

One is up now.

Thanks for linking it!

Good stuff!

Note during the proposal and top 3 evolution’s stage there really is no need to have summaries.

The proposal format in my opinion is really working, it is certainly saving me time and I am very quickly able to understand the ideas and the pertinent discussion around them.

Thank you all very much for giving the idea a try I appreciate it.

Chris

Hey everyone,

If possible, please try to keep your post specific to one game mode. Also, please be sure to include the game mode at the top of your post.

Thanks!

Topic Goal
We would like to get some focused and informed feedback from you all on changes you would like to see made regarding the Ranger profession (in general). Many of you have already shared tons of great feedback on the forums, but there are some specifics that we would like to have from you, so we have decided to open up this profession CDI.

Ranger Design Philosophy: Please keep this in mind when posting feedback.
The Ranger is a resilient profession that excels at skirmishing by drawing from nature to support themselves as well as their allies. Alongside their pet, they have some of the best single target and sustained damage that will whittle their opponents down.

Suggested Proposal Format:

Specific Game Mode
<We need to know what area of the game your feedback is pertaining to. Please put here either PvE, PvP, WvW, or PvX. Each post should have only ONE game mode.>

Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>

It is very important that you keep your ideas as concise as you can. If possible, try to keep each portion of your proposal below 200 words. Thanks!

CDI Rules:

1: This initiative is all about discussion.
2: We will not be disclosing information pertaining to what is currently in development.
3: Anger and emotion will have less impact than intelligent discussion.
4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.
5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.
6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.
Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.

Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation. If there is still concern surrounding how seriously we take community collaboration then please do take the time to think about how much impact the community has had on the working of this game over the year.

Thank you in advance for your participation!

Allie

Topic Goal:

As we mentioned in the PvP Rewards Roadmap one of our major long term goals for PvP is to introduce ladders, leagues and seasons.

What we would like from this discussion is to hear from you about what you would like to see from this system.

Here are some questions to get things started but feel free to discuss other relevant ideas as well:

What type of structure would you find interesting for leagues and ladders?

How long should a season last?

What would motivate you to play in one?

What types of rewards would you like to see?

How would a player earn these rewards?

How would you encourage players of all skill levels to participate?

Below are some suggested formatting tools that will make the CDI more accessible if followed.

Suggested Idea Proposal Format

Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>

Please try to be as concise as feasible with your proposal. This however no suggested word count for proposal posts.

Suggested Discussion Approach

No suggested format.
Suggested Post Word Count: 200

CDI Rules:
1: This initiative is all about discussion.
2: We will not be disclosing information pertaining to what is currently in development.
3: Anger and emotion will have less impact than intelligent discussion.
4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.
5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.
6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.
Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.
Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation. If there is still concern surrounding how seriously we take community collaboration then please do take the time to think about how much impact the community has had on the working of this game over the year.

Thank you in advance for your participation!

John

Accusing any player, guild, or server of cheating, griefing, hacking, or exploiting is not allowed on the forums. If you witness any of these acts while playing, please report them using the in-game ticketing system so our Customer Support team can properly investigate the issue. The forum is not the place for such issues to be discussed. In the case of exploits, you can also send any reports of exploit activity or knowledge to Exploits@Arena.Net to ensure the development team is aware of them.

As this has been resolved, this thread is now closed.

Awesome use of the suggested format so far.

Thanks,

Chris

ShiningSquirrel.3751:

If you have not heard anything from support or had your issue resolved after 3 days, you can post a request for review in the 3 days or older thread. Creating another thread with the same topic here will do nothing so you are just wasting your time and every one else’s. There are procedures in place to help you, but YOU have to put in the effort to use them.

This is correct. Please continue to work with CS on this issue.

Good start folks.

Chris

Iretha.7625:

Do you guys do dungeons/fractals/wvw/spvp together? If you don’t, and you pug, how does your group react? Do they still do all the tricks people normally do to make dungeons go faster, or do they take an extra 20 minutes to look good and innocent? :P

And finally… are you even able to turn that anet tag off?

Do you guys do dungeons/fractals/wvw/spvp together?
I have done all the dungeons with both Anet folks and with friends, fractals up to like 15-20 with friends, WvW a bunch with both friends and Anet folks, and sPvP again with friends and Anet folks.

And finally… are you even able to turn that anet tag off?
Wouldn’t you like to know. :P We are always watching. . . . always >=)

I would like us to start of by listing the top three things we would like to see evolved in Fractal Design. Idea proposals can come after this stage.

Chris

Welcome fellow collaborators to the latest round of CDI topics.

Thanks in advance for your hard work and passion in making Guild Wars 2 the very best game it can be.

Topic Title: How would you like to see Fractals Evolved?

Description of Topic Feature or Goal.:
To provide a highly repeatable 5 man strategic instance experience that scales in difficultly as you progress in fractal levels whilst providing the opportunity to tell old and new stories from within the Guild Wars Universe.

Below are some suggested formatting tools that willmake the CDI more accesible if followed.

Suggested Idea Proposal Format
Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>
Please try to be as concise as feasible with your proposal. This however no suggested word count for proposal posts.

Suggested Discussion Approach

No suggested format.
Suggested Post Word Count: 200

CDI Rules:

1: This initiative is all about discussion.
2: We will not be disclosing information pertaining to what is currently in development.
3: Anger and emotion will have less impact than intelligent discussion.
4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.
5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.
6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.

Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.

Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation. If there is still concern surrounding how seriously we take community collaboration then please do take the time to think about how much impact the community has had on the working of this game over the year.

Chris

And a quick reminder of the rules:

CDI Rules:

1: This initiative is all about discussion.
2: We will not be disclosing information pertaining to what is currently in development.
3: Anger and emotion will have less impact than intelligent discussion.
4: Together we will share and evolve design philosophies which will impact how we develop the game moving forward.
5: Aggression and disrespect to a fellow community member or developer will not be tolerated, and in the extreme could lead to the shutting down of the initiative.
6: The teams primary focus is work toward the development of GW2 and therefore posting of discussion and commentary may not be as frequent as you like. Please do understand that the initiative is taken very seriously by us all and that we will be reading the discussions and joining in as often as it is possible to do so.

Please note this is not a competition, either between yourselves or the developers in regard to one up man ship. The point of this Initiative is to work together to make the game better.

Note: We will disclose the ideas we do or don’t like as a group but we will not discuss schedules or timing around implementation. If there is still concern surrounding how seriously we take community collaboration then please do take the time to think about how much impact the community has had on the working of this game over the year.

Topic Goal:

The Edge of the Mists features numerous changes to the standard WvW mechanics.The most notable changes are: Scoring on capture of objectives, scaling creatures, new and more difficult NPCs, unique bosses at each objective, increased emphasis on verticality, more chokepoints, a much shorter match time, and destructible terrain. Of the changes included, which would you like to see implemented in the standard WvW maps?

Please feel free to mention anything not included in the above list, it is simply intended as a guide. The goal is to take some of the things that worked best in Edge of the Mists and discuss how they could be done in the other maps and what the positives and negatives would be of those changes.

Please see the below suggestion for formatting your proposals.

Suggested Proposal Format
Proposal Overview
<A short description of the proposal that is being put forward>

Goal of Proposal
<What problem are you trying to solve with your proposal>

Proposal Functionality
<How does your proposal work in regard in relation to the current design of GW2>

Associated Risks
<What risks or problems can you foresee with this proposal which you would like to have assistance on from other members of the CDI>

Please try to be as concise as feasible with your proposal. There is however no suggested word count for proposal posts.

Devon Carver

Locking in preparation for the new CDI Topics. Thanks for your contribution in regard to this topic. See you in the new CDI threads!

Chris

Orpheal.8263:

Inculpatus cedo.9234:

Wow! Judging from this thread, all CDI threads, except Ranger, will be ghost towns, and all but forgotten.

I hope whoever presides over the Ranger CDI thread is ready for the deluge. Think I will steer clear…sounds like a bloodbath coming. Lol.

I sadly agree, especially if people keep on responding in the same type of “quality”, like they just did in my preperative For Monday- Brainstorming/Sandbox-Thread, which is the reason why I decided to let it get closed by a Mod today…

If everything what you will see in the CDI on Monday are only silly destructive answers like

ohhh, this is OP
Ahhh that is so ridiculous
uhhh, those are insane

then good night.

This are not the people with that you can talk constructively a slightest bit over anything.
What alot of people must understand here in the first place is, that Anet surely wouldn’t make a whole CDI about the Ranger Class, after we the community have chosen this class out to be discussed, if they wouldn’t plan to use the CDI also not too to make some bigger changes on the chosen Class, if that should end up later to be part of the Ranger Proposal to make the class alot better balanced, more fun to play and functionate simply better in regard of its clumsy class mechanic that are their pets.

Because the real only one, who decides over it, what is OP, what is insane and what is really ridiculous or just impossible out of whichever reasons is – ANET
Nobody else.

So if people don’t begin to overcome their biases and to stop with their mentality of the “nothing may touch my beloved things – or I quit” way of bribe thinking, the class CDI will quickly fail.

This kind of CDI will be only successful, if all participants are objective and contructive to whatever for suggestions will be made for the Ranger, otherways the CDI just has only the potential to turn out into a flame wars

Cause if this kind of CDI becomes a great success now, chances are very good, that we will see in future also CDI’s for the other Classes to follow for the to the ranger compared more too strenghtful classes, like especially the Warrior in the first place
Or perhaps before somethign like that gets continued, I’d like personally to see my CDI about Sub Classes first tehe ^^, right Chris ??

Hi Orpheal,

I just wanted to say that I really enjoyed reading your last two posts.

It is refreshing to see the CDI being discussed like a tool (-:

Chris

Some additional details about the state the event was in when the bug occurred will greatly help us track and narrow down exactly what’s happening. Some things to consider:

• What state was the event in when the bug concurred?
  • Did you push TQ to 25% while he was still in his weakened state?
• Did the timer remained paused as though to kick off the Battery events, but nothing happened?
• Does this only occur at 25%? Has anyone seen the same issue at 50%?

Any additional details you can think of go a long way in tracking down bugs reported on the forums!

It’s possible that have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Hope this helps!

Hey there,

I know this sounds like an obvious step – but have you tried updating your video card drivers?

Also – would you mind sharing the specs of your system? Preferably the following:

CPU
GPU
OS
RAM

Sarlack.4096:

Tyler Chapman.1832:

I actually play all 8 classes, I’ve helped start multiple metas!

I play terror necro, most every ele spec, d/p s/p and s/d thief mainly. But I tinker around with every class like I said.

That screenshot tho! WP!

Seeing as you play “All” classes in SPVP…what do you run on your Ranger?

Well, I used to play a lot of traps and beastmaster back in the day, but then randomly one day I started using Spirits to counter-pick old meta back point play. My first rendition of it was 0 10 30 30 0 rabid before showing it to Vyndetta. He optimized it into 10 0 30 30 0 with carrion and put it in a team fight role.

Either way I play these:
Traps: 0 30 30 10 0 or 0 30 30 5 5
Beastmaster: 10 0 30 0 30/0 10 30 0 30/0 0 30 10 30
Spirits: 0 10 30 30 0/10 0 30 30 0/0 0 30 30 10

snow.8097:

Chrissyyyyyyy
What i would like to see in Ranger CDI:

- The thoughts behind the Design of the ranger
- Which builds do devs Play in PvP with Ranger (and yes you Need to say that a lot of devs Play ranger, most People cant believe it)
- The minds of the Balance Team on the current Ranger. I think Chapman already did it after Eagle Eye Bug few months ago.
- Do not allow that Player compare with other classes. I know you already stated it…but some People dont want to understand that every class has its own playstyle.
- Be serious against utopic Balance suggestions. This Community is difficult because they strongly believe…the ranger is the weakest of them all.
- Its absolute needed to Show in CDI the Balance notes for ranger. When the notes are good (probably even with a super duper wombo Combo mega giga buff a lot of ranger will say…“no. too weak”) we will less see People flaming around.
- You will probably know the most suggestions in ranger Forum, something like that “Druid ranger/Staff Ranger”, “Remove pet/Stow Pet for dmg buff” and state ur thoughts…and pls dont use anets favourite sentence “Nothing is off the table”. Please please not!
- The thoughts behind the ranger weapons. I think the most ranger hate themselfes…errrr the weapons of their class… Longbow and Axe main Hand for example.

Chris…i think u know it, but this CDI will be difficult for ur Team.
prepare yourself bro.

Hi Snow,

I would suggest putting the feedback in the thread once it opens. I have read it but it will be worth re-posting it for your fellow collaborators can think about it to.

I don’t see why it will be ‘Difficult’. The CDI is something that we embrace because it connects us with the community and therefore leads to an even better game.

However if the implication is that folks are going to be rude to the team or anything along those lines then the only folks it will be ‘difficult’ for will be the posters who take this approach.

Aside from this I am very much looking forward to reading that CDI (-:

Chris

Hi there,

Have you tried the steps in our Knowledge Base articles to see if they could be of some help? There’s two I think you should check out:

https://help.guildwars2.com/entries/27698133-Connectivity

https://help.guildwars2.com/entries/27698053-Optimization-Performance

I would start with updating your video card drivers and MSCONFIG. The links will direct you how to do both.

Bug Fixes:

• An additional rock has been added to the Swashbuckler’s Cove jumping puzzle in Gendarran Fields.
• Fixed a graphic error on mesmer phantasms when wearing Zodiac armor.
• Fixed a bug that caused the Mini Cobalt Great Jungle Wurm item to drop from the Ultimate Citizen’s Rescue Bag.
• Adjusted reward tiers to award at 100, 300, 600, 900, and 1200 citizens rescued.
• Fixed a bug that prevented the following achievements from being awarded in certain situations: Triple Play, Trader’s Forum Triumphant, Postern Ward Protector, and Fort Marriner Fighter.
• Fixed an issue where achievement tracking in Lion’s Arch was not resetting properly.

Howdy all!

The latest Dolyak Express request for questions is up! Why are we posting here? Because it’s all about Audio Production! You can jump over here and ask your questions:

https://forum-en.gw2archive.eu/forum/game/gw2/Dolyak-Express-Feb-21-2014

Jorne, we have spent a good part of the day removing posts. We do not work on the weekends and wanted to make sure that those on these forums and those in Reddit understand that they are not true.

If you look at the Reddit thread, many of the comments are of people reacting and believing these notes. We do not want people to be upset by fake patch notes.

Does that make sense?

FYI

Hey everyone,

I’m sure you have all been wondering whether the ‘Leaked Balance Patch notes’ we have all seen on Reddit are true.

I am here to say that they are not. It appears the poster has taken some of the notes that we have in this thread in an effort to make their own look more legitimate, and mashed them together with some imaginary notes. These are not real patch notes.

This is a reminder that when patch notes are posted by a source other than ArenaNet, they should not be trusted. Particularly in the context of a “leak.”

Thank you for understanding!

A

MistyWinter.9670:

Akatan.2761:

MistyWinter.9670:

I am not understanding this then do you or do you not have to have explorer regions done for this? This was not needed before. as my son had gotten his items months ago without.
What I mean is Krytan Explorer, Maguuma Explorer and Shiverpeak explorer.

In my situation, I’ve got Krytan Explorer Maguuma Explorer Shiverpeak Explorer and Ascalon Explorer blah blah blah.

I have the situation there is no reason to blah blah me I was asking a question for myself, thank you

Misty, I think Akatan simply meant that yes, all the [Location] Explorer attainments are on the account. The “blah blah” wasn’t dismissive, it was just like saying “etc.” in that comment.

mercury ranique.2170:

Bottom line: I got 100% map, but can anyone that has this issue go to this place, jump to the vista and report if watching this vista makes any change??

Interesting suggestion. The devs say there’s a bug, but maybe this will fix the issue for some players. Thanks for sharing.

Ok everyone, I’m closing this thread to collect the questions. As soon as I get the answers, we will post them on here (likely some time next week).

Thanks all!

Akatan.2761:

I know your time is precious, but please fix it. It’s just waste of time to submit more and more tickets about one problem.

It’s absolutely being worked on! (And submitting one ticket is sufficient; duplicates actually slow the response time.)

I just had a thought:

If you have submitted a ticket and if you tried the trouble-shooting steps in this thread, consider updating your ticket. You do that by responding to any e-mail with your ticket number in the subject line.

You could say:

• “I did the trouble-shooting steps Gaile posted in the forum and I still have not received my Map Complete reward.”
  -OR-
• “This issue is resolved, I no longer need help”

You see, we have a few ways we might respond to a player with Map Completion issues. If you’re still having problems, and if agents know you’ve already done some of the things they’d normally suggest, then they can reclassify your ticket more efficiently.

This isn’t a requirement, by any means. Your ticket will be attended to either way! But updating your ticket may speed up all responses, and that’s a good thing.

Thanks!

Thanks, confusion. I know the programming team is on the case and they’ll get a fix for any issues as soon as possible.

Thank you, also, for updating that you tried the trouble-shooting steps. This will probably save some time in reviewing the ticket, and we appreciate that.

jayvux.4128:

Gaile Gray.6029:

The name should have been accessible to you for 24 hours. If you are certain you are not misspelling the name, and that you made the new character in under 24 hours, you’re welcome to contact Support to ask about this.

Hi Gaile. Any way to lift the 24 hour reservation? I used my brother’s account to test out the availability of few IGNs since he has an opened character slot. Now I am trying to apply it to my account under the 24 hr period. I can wait, just wondering if you guys have the resources to make this possible.

Sorry, that’s technology we don’t have. Best of luck with the changes — I imagine they’ll work out just fine for you.

And wait a minute! Please do not tell me you were on your brother’s account. I just don’t want to think you guys know each other’s credentials — that’s a direct path to BAD STUFF! (Seriously, though, I strongly encourage you to keep your account private, and he should do the same, even if that means you both change your passwords just to be safe and secure.)

Robert.4197:

Gaile Gray.6029:

The issue you wrote about was caused by significant Internet disruptions that were resolved days ago. So the issue itself should be resolved. If not, please update your ticket and explain you’re still having issues.

I think I answered the questions about the “automatic closure” situation. That is not what happened, but the response you should have received seems to have been “stuck” in the system so I’m asking about it now.

Update: Yes, the agent fumbled on sending. You’ll get the response within minutes, and if you need further help you can update that e-mailed response.

Thank you once again Gaile, as I stated in my OP, the issue is no longer happening but I did find it kind of weird that I was completely ignored or so I thought. Apologies if I wasted your time, however it is nice to know what happened. Thanks for taking the time to look in to this.

Oh no worries! When a response doesn’t go out properly, we want to investigate. This was simple human error, and we just let the agent know to be careful about making sure the answers go to our players — no biggie at all.

The issue you wrote about was caused by significant Internet disruptions that were resolved days ago. So the issue itself should be resolved. If not, please update your ticket and explain you’re still having issues.

I think I answered the questions about the “automatic closure” situation. That is not what happened, but the response you should have received seems to have been “stuck” in the system so I’m asking about it now.

Update: Yes, the agent fumbled on sending. You’ll get the response within minutes, and if you need further help you can update that e-mailed response.