Dev Tracker

Issues with Grawl Firestone, Suet [merged]

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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A few threads have appeared on the same subject, so we’re merging those threads into this one. Please share your concerns about the Grawl Firestone in this thread. Thank you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

NPC Temporarily Disabled November 21, 2016

in News and Announcements

Posted by: Anatoli Ingram

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Anatoli Ingram

Content Marketing Specialist

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We’ve temporarily disabled the NPC Koollan the Little Builder to fix a server crash. We’ll update this thread when the problem has been fixed and the NPC has been re-enabled.

New Recipes

in Living World

Posted by: AndrewMcLeod

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AndrewMcLeod

Game Designer

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As a followup, we noticed some suspicious behavior in regards to Thyme prior to the build, which was an ingredient for Savory Winterberry Sauce. The recipe was adjusted to no longer require Thyme Leaves, and the steak and salad recipes are now available to purchase.

Transfer Chaser: Skill bug Southsun Cove

in Bugs: Game, Forum, Website

Posted by: Brett Nellermoe

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Brett Nellermoe

QA Embed

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Thanks for submitting this! I’ve confirmed that Sensor Scouter is broken in southsun. We’re looking into it! As a side note, please don’t fret about these achievements going away anytime soon. We’ll be sure to let people know if their availability is going to change.

Nightmare fractal feedback [merged]

in Fractals, Dungeons & Raids

Posted by: Cameron Rich

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Cameron Rich

Game Designer

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Posts like this are what make designing encounters so rewarding. I’m ecstatic to hear you had a blast.

Precocious Aurene ooze generators bugged?

in Living World

Posted by: Keaven Freeman

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Keaven Freeman

Game Designer

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This was brought to my attention earlier this afternoon (I can’t seem to find the thread atm though). We are currently working on a fix for this issue.

Game Update Notes - November 21, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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11/21/16 – Late Notes
General

  • Fixed a bug that could cause the Svanir Disguise to occasionally end prematurely.
  • Fixed a minor art bug on the world map.

Structured Player vs. Player
Bug Fix

  • Skyhammer: The platforms around points A and C have been adjusted to resolve camera issues.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • Braham’s Wolfblood Outfit is now available in the Style category for 700 gems.

Nightmare fractal feedback [merged]

in Fractals, Dungeons & Raids

Posted by: Cameron Rich

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Cameron Rich

Game Designer

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We’re stoked to hear the positive responses today, and like Ben said, this should set the standard for what to expect going forward.

See you all in the Nightmare.

Nightmare fractal feedback [merged]

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Thanks guys, we worked really hard on this and I’m glad it paid off! I hope this sets the standard for what you all can expect from us going forward.

Official Ep 3 Feedback Thread

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello,

We hope you’ll share your thoughts about Episode 3. Please post in this official feedback thread so we can get your high level feedback.

Details threads are also welcome. Best placement is the Living World sub-forum.

Thank you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Official Feedback Thread: Episode 3 -- A Crack in the Ice

in Living World

Posted by: Keaven Freeman

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Keaven Freeman

Game Designer

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We are investigating the reports of Aurene getting stuck on Ooze Generators.

Official Feedback Thread: Episode 3 -- A Crack in the Ice

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As always, we would love to hear your feedback about Episode 3 of Living World Season 3.

After you’ve had a chance to play “A Crack in the Ice,” please share a brief synopsis of your feedback here. You are, of course, welcome to make separate threads on the subject of the LWS3/E3. For instance, you may wish to discuss a particular encounter in detail, or give guidance on certain steps in the story. Perhaps you want to talk about a tasty recipe, or commiserate about that hard-to complete JP. All such threads are welcome! (Although I’d say again what I’ve said before: one thread per subject is super helpful to the devs.)

If you could share a brief summation of your feelings here — say 50 words or less? — that would be very helpful, too.

Thanks so much for sharing your thoughts.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dev Celebration Today: Episode 3

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

Members of the ArenaNet team will be participating in a Dev Celebration for Living World Season 3, Episode 3 — A Crack in the Ice — on the GW2 sub-Reddit. The celebration will begin at approximately 2:00 PM Pacific time.

We hope you’ll join us there!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Dev Celebration Today: Episode 3

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey all,

Members of the ArenaNet team will be participating in a Dev Celebration for Living World Season 3, Episode 3 — A Crack in the Ice — on the GW2 sub-Reddit. The celebration will begin at approximately 2:00 PM Pacific time.

We hope you’ll join us there!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

New Recipes

in Living World

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Two new recipes in today’s release are temporarily unavailable. We’ll provide more details in today’s AMA on Reddit, which will take place this afternoon Pacific time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Game Update Notes - November 21, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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11/21/2016 – November 21 Release Notes
Living World
Taimi made a major breakthrough in Rata Novus when she discovered that magic can be broken into spectrums, which led her to speculate that the remaining dragons are absorbing each other’s power. She sent the commander to the Fire Islands to collect a recent destroyer sample in hopes of testing her theory. The expedition was a success, but the group was compelled to leave when a vision from Glint’s egg called them back to Tarir…just in time to see Aurene hatch! The celebration was short-lived, however. A mursaat named Lazarus crashed the party, claiming his rebirth had changed him and that he now wanted to side with the new guild and stand against the dragons. The commander declined the alliance, but Marjory was intrigued and left with Lazarus. Now, with Jormag also on the rise, the commander has to brave the bitter cold to see how the new theory of magic absorption affects the merciless ice dragon. Bundle up!
New Legendary Shield: Shooshadoo
A new legendary weapon is now available. Speak to Grandmaster Craftsman Hobbs in Lion’s Arch to learn how to craft the new shield precursor Friendship, and forge the new legendary shield Shooshadoo.
Fractals
New Fractal—Nightmare

  • A new fractal is accessible through the Mistlock Observatory. You may now delve into the Nightmare.
  • A new Nightmare fractal achievement category has been added under the Fractals of the Mists achievement panel.
  • New rewards are available from BLING-9009 in the Mistlock Observatory.
  • Enterprising adventurers have attracted the attention of the Harbinger.

Aquatic Ruins

  • Instead of depending on scale, the path will be random with an equal chance for the dolphin or dark path*.*

Molten Furnace

  • The fire tornadoes in the boss chamber have had their hit boxes improved. It is now easier to dodge them.

Uncategorized

  • The pulsing-orb lightning attacks on the stairs before Old Tom have been reworked.
    • Hit boxes have been reduced.
    • Damage is now a flat -80% of your total health.
    • Damage is not applied to pets.
    • Players who are downed and teleport will now instantly revive.

Underground Facility

  • The dredge in the Underground Facility have opened their eyes and can now be blinded.

Mai Trin

  • The Champion Inquest Technician has had its health reduced by 60%.

Swampland

  • The objective timer for the final 25% will now show at all fractal scale tiers, not just the master tier.

Volcanic

  • Lava no longer deals damage to dead players.

Achievements

  • A new daily recommended achievement for tier-3 fractals has been added. Completing this achievement awards a Fractal Expert’s Research Chest.
    • Fractal Expert’s Research Chest: contains a Pristine Fractal Relic, 2 +1 Agony Infusions, 2 Resonating Slivers, 3 Fractal Encryptions, and a Fractal Research Page.
  • Daily fractal achievements have been moved to live under the Daily achievements category.

Mistlock Singularities

  • Mistlock Singularities now repair all equipped gear when used.
  • Mistlock Singularities now apply Infinite Fractal Potion effects, provided the player has an Infinite Fractal Potion in their inventory.

Mistlock Instabilities

  • No Pain, No Gain now applies fury instead of stability.
    • We noticed that the random application of stability in defiance break bars felt like an uncounterable punishment against certain attacks. The removal of stability in favor of fury should retain the threat of the boon’s application without feeling unfair.
  • Social Awkwardness now applies a flat 70% multiplicative incoming healing reduction regardless of stack count, and it now outputs damage to the combat log.

Miscellaneous Changes

  • Added an Infinite Mist Omnipotion that can be created by combining Infinite Mist Offensive, Defensive, and Mobility Potions in the Mystic Forge with Gifts of Ascension.
  • Fixed an issue where the Mistlock Observatory jumping puzzle awarded participation for the wrong jumping puzzle.
  • Added a Potion Refunds tab to Dessa’s Alchemist that allows you to gain a fraction of the value in Fractal Relics in exchange for unwanted potions.
  • Removed the ascended aquabreather recipes from Cracked Fractal Encryption. The recipes can be purchased from BUY-4373.
  • Player skills will now reset their cooldowns when a party wipes inside the Fractals of the Mists.
  • The Mai Trin timed mote for the Ad Infinitum legendary backpack has been moved to scale 98.
  • The fractal scale selection UI will now disable action camera while it’s open.

World vs. World
General

  • There is now an option under Competitive to turn on WvW simple nameplates.
    • WvW simple nameplates turn enemies’ or all players’ nameplates into circles to help reduce nameplate clutter.
  • Upgraded objectives now reward more war score per tick and when captured.
  • Points per Tick/Capture:
Objective Base Points Secured Reinforced Fortified
Camp 2 3 4 5
Castle 12 18 24 30
Keep 8 12 16 20
Tower 4 6 8 10
  • Sentries and shrines now grant 2 war score on capture.
  • The chests at the end of reward tracks now stack.
  • Plush Griffon Tonics have been disabled in WvW.
  • Fixed a bug in which auto turrets and supply depots sometimes took damage.
  • Fixed a bug in which the wrong skill effects for enemies were playing for mortar Fire Incendiary Shells.
  • Fixed a bug in which Presence of the Keep wasn’t applying correctly.
  • Fixed a bug in which players could sometimes earn 40 supply from Presence of the Keep.

General

  • Fixed a bug that prevented glider deployment animations from playing in some situations.
  • Repeatable hearts are now properly tracked by map complete.
  • Players will now drop bundles they’re holding if they disconnect from the game.

Items

  • The legendary shield Flameseeker Prophecies has received an updated projectile effect.

Guilds

  • A guild commendation vendor has been added to all guild halls.

Structured Player vs. Player

  • The chests at the end of reward tracks now stack.

World Polish

  • Creatures in Bloodstone Fen will no longer be able to throw rocks at flying players 6,000 units away. Their range has been reduced to 2,000 units.
  • A Petrified Wood home instance node is now available for purchase in Ember Bay.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Crystalline Dragon Wings Backpack Glider Combo is available in the Style category of the Gem Store for 700 gems.
  • The following items are 20% off for one week only: the Aviator Quaggan Mail Carrier in the Upgrades category; the Warrior Quaggan Backpack Set, Plush Quaggan Backpack, Fuzzy Quaggan Hat, and the Fuzzy Quaggan Hat with Bow in the Style category; and the Bazaar Quaggan Mini Pack in the Toys category of the Gem Store.
  • The Toxic Dye Kit has returned for a limited time in the Special category of the Gem Store for 125 gems.
  • The Toxic Gloves and Toxic Mantle skins have returned for a limited time in the Style category of the Gem Store for 400 gems each.

Improvements

  • The Black Lion Chest has been updated and can be previewed for a full list of its contents.
  • Frozen Exotic Weapon Fragments have been added as the new guaranteed seasonal item.
  • The Braham’s Wolfblood Outfit is available as an uncommon drop for the duration of this seasonal change.
  • The Bitterfrost Vantage Point item has been added as an uncommon drop for the duration of this seasonal change.

Bug Fixes

  • Guaranteed Wardrobe Unlock will no longer grant the following unlocks.
    • Mini Queen Jennah: Obtained from character’s first birthday chests.
    • Mini Clockheart: Obtained from the Twilight Arbor achievement only.
    • Exalted armor pieces: A crafted armor above the rare limit.
    • Shadow Assassin Short Bow: No longer counted separately from the Merciless Short Bow.

Crazy Damage In Tier 4 Fractals

in Fractals, Dungeons & Raids

Posted by: Cameron Rich

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Cameron Rich

Game Designer

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Damage in T4 fractals is in a weird spot right now, especially in the older fractals. Our new fractals focus on damage from sources that are more visibly telegraphed, and we’re moving forward with that design philosophy for all of our reworks and new releases.

No one likes being killed by something they didn’t see coming, and while some of the current damage sources are fair, many of them feel too punishing. You’re going to see this become more balanced as time goes on and we get more reworks out.

Today’s release of Nightmare shows off this new encounter design framework in full force, I encourage you to take a crack at it and let us know what you think.

Beginner's forum possibly?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I would say that kind of falls under the “Players helping Players” subforum. Most of the time, it’s new players that post there and veteran players that answer, so it’s definitely helpful.

I was just going to post that suggestion, so thank you for doing so! Player helping Players is a very valuable asset, and I encourage everyone to give that a look.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Gw2 will be IP block?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please note that we have addressed the issue of the accidental blocking of certain countries day ago with a forum post that included an explanation and apology for that mix-up. The unintended block (<48 hours, as I recall) was corrected, players from the blocked countries are back in the game, and all is well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Nightmare Fractal coming with S3 E3

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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We have the capacity to make new content that doesn’t use as many old assets, and we will be doing that. We just really liked the idea of ToN as a fractal and had the added bonus of needing less prop + texture support, which meant Jeff had more bandwidth to do new effects and map art as well as work for the next fractal.

Since we have 16 different fractals with nightmare included, and only 3 daily fractals which are completed in less than 30min with an experienced group, can we please get more dailies?

We do actually like keeping the dailies somewhat short, since lots of dailies means that groups feel they have to play for hours per day which contributes to burnout, especially if you don’t clear the fractals on the first try. Adding a tier 3 daily recommended is not out of the question however.

Nightmare Fractal coming with S3 E3

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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We have the capacity to make new content that doesn’t use as many old assets, and we will be doing that. We just really liked the idea of ToN as a fractal and had the added bonus of needing less prop + texture support, which meant Jeff had more bandwidth to do new effects and map art as well as work for the next fractal.

Nightmare Fractal coming with S3 E3

in Fractals, Dungeons & Raids

Posted by: Benjamin Arnold

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Benjamin Arnold

Content Programmer

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Happy to see so much discussion here! I can give a little more non spoilery info.

It is going to be a single fractal, not two like the other ep 1 fractals.

Mechanically and story wise it is almost nothing like the original. You will get tinges of nostalgia but we very much wanted this to be a completely unique experience for both players who played the original and new players. The prime focus is on the encounters and the combat, so expect some fun challenges

Warm up your dodge keys folks!

Also… don’t neglect the protection boon!

"I'd really like this..." [Gifting Strangers]

in Players Helping Players

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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For the past few weeks I’ve been working on the collections for Sunrise. Aside from a few fractals I only need this JP, wich I can’t finish by any means. So if you can find it in your heart the time and will to give me a port I would really appreciate.

That’s an unusual request, the first of its kind that I can remember seeing. I hope it works out for you — it costs nothing to the giver but would mean so much to you. (Best of luck with your quest!)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

"I'd really like this..." [Gifting Strangers]

in Players Helping Players

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello, I recently came across this thread and thought I would take a chance! I would like to request two items that are available on the BLTC but are more than I can afford based on how often I can play and principle. I do not expect anyone to buy it(them) for me. I am appealing to anyone who already has one.
The gold I manage to earn, I exchange for gems when I can to purchase practical things like bank tabs, storage expanders, permanent gathering tools, with a few fun (affordable) items.
I wasn’t playing when these items were available to earn them myself. I even placed an offer I could afford (without cringing) in the BLTC on one of them, but four months later it hasn’t been accepted.
I would happily try to earn these items myself if I thought it wouldn’t take years.
If anyone is willing to gift either of these, I would be astounded, speechless (except for “thank you”), grateful and humbled!

1. Permanent Hair Stylist Contract
2. Holographic Dragon Wing Cover

Eeee!! Thank you extremely generous gifter!!! I equipped it immediately and made my character jump up and down!!

Server: NA Stormbluff Isle

Because the forum rules require a request for one item only and you have received one item, we ask that you do not post another request and that this post be marked to indicate your request has been fulfilled in full.

I am not sure if mini packs can be given or traded but I would love to have a few minis like the hawk, owl, raven, tiger, red panda, fox and little kittens. Any of those I would truly love to have. Im not sure how often those items get asked for but I just saw this and thought how amazing it was to have this out there. I am looking through the things to see if i can help get something for someone as well.

Please update your post to request one single item and not a list of requests. Thank you. Thanks also for mentioning that you will try to share something you can share with another player. That’s the true spirit of this thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

A Suggestion For Raids

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

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Crystal Reid

Game Designer

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Hey Ms (Mrs?) Reid, just wanna say first off I’m a big fan of your work, I really like the gw2 raids and I’m looking forward to more.

You talk here about how you have intro-style encounters like STK (I assume that is Siege The Keep). I totally agree that the game should have them, I actually thought Vale Guardian was overtuned not because I found it difficult but I felt that as the first raid boss, it should serve as an introduction to how raiding works as a whole. Mechanically, it does that fantastically, it just feels a bit much for a first time group to me.

Anyway I wanted to pitch in a little on this. Clearly the easiest encounters right now are the bandit trio and siege the stronghold. I’ve no problem with the design of these encounters, nor with having encounters of this level of difficulty (as long as it’s not the only level of difficulty!). I do however think that perhaps the fights that are supposed to serve as introductions to raiding should take a more traditional boss approach rather than these kinda out-there designs. Something more akin to Gorseval, Sabetha, Keep Construct or Vale Guardian just tuned to be easier and more forgiving seems like it would be a much better introduction to raiding to me (and preferably it should be the first boss so it’s easy to access). I just don’t think there is a whole lot you can take away from an encounter like Siege The Stronghold that you can then apply to Gorseval, beyond perhaps the general concept of having specific role in a fight.

The next release won’t have an event style boss like STK or Trio. Not saying we’ll never do them again, it just didn’t fit in the next release.

Guild bank vanished

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This issue was solved through the normal ticket system. We remind forum members that following up on tickets is allowed only in the Tickets for Review thread, and not through individual threads. Thanks for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unexpected update

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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How is it a massive update affecting gameplay? You get a 3 hour window to log off at your convenience and you are no longer forced out when you zone or switch character.

Given it took just a few mins to fully update and it was listed as a maintenance build (common in any MMO), I’m not entirely understanding what the issue is. I went to make a cuppa and it was done on return.

Thank you for the clear voice of reason, Randulf.

As to the update, it was, as the notes said, a maintenance update. It didn’t change anything within the game, although yes, the download was large. But I believe it was maintenance on the update system itself. The update really was exactly what the notes explained, and any changes to the game would have been mentioned within the notes.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

A Suggestion For Raids

in Fractals, Dungeons & Raids

Posted by: Crystal Reid

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Crystal Reid

Game Designer

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This comes up a lot so I’m going to jump in quickly since it’s a new post.

Tier systems for Raids come up a lot as a result of what Fractals did. I worked on the original Fractals team and a tiered system with increased difficulty scaling was always part of the original plan for that team. It was never a plan for Raids. They are, and should remain, the most difficult content in the game.

Accessibility in terms of difficulty is something we talk a lot about internally. We’ve made efforts to help players get in by delivering entry level encounters that ease you into the content (STK) and you’ll see more of that in the next release. You’ll still see encounters that live up to previous raid expectations for mid tier and final bosses. And if you think Matthias is a chump then we have something for you as well.

Accessibility in terms of “Hey, my 5 man Fractal group wants to try raids, but we can’t find 5 other players!” is also something we talk about. It’s just a much more difficult problem to solve.

Game Update Notes - November 8, 2016

in Game Release Notes

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Maintenance

  • Completed maintenance build.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Missing Content After Outage

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I reported a ticket straight away yesterday. I’ve got no response and the gems didn’t appear on their own either. ticket ID: 2438203

It can take 72 hours for a response during non-peak periods. Given the DDoS attack last night, it might take longer. If you haven’t heard after 72, post a brief note along with your ticket number in the thread designed for the purpose:
https://forum-en.gw2archive.eu/forum/support/support/GW2-Tickets-for-Review-3-days-older-2

(Given the extraordinary situation these last 12 hours, ANet might take a look based on a comment here, but I wouldn’t count on it. The “Tickets for Review” thread is a reliable method to make sure your ticket gets attention.)

PS make sure that you got your automated response that a ticket was created. If you didn’t, it’s possible your email provider is treating responses from ANet/zendesk system as ‘spam’.

This is accurate and helpful information. I will not be culling requests for individual assistance from this thread. Requests need to be made through the ticket system, and followed up through the thread the Illconceived Was Na linked. Thanks.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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It was Taimi

Her and her #*%^ experiments, eh?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I had to log out, since nothing worked for me- can’t move anything from bags, can’t tp to wp, etc. I’m like a ghost in the game.

Yes, that’s what a lot of us are noting. We’re so sorry and will do our best to get this addressed to the best of our ability and as quickly as possible.

Nothing you have to apologize for. DDoS attacks are a mess to deal with for any company. So it’s not like it’s your guys’ fault. Just hopefully whatever person or group is doing this is either stopped or gets bored soon.

Thanks, Damio. I wanted to express our regret and our sympathy for the situation. Not really an apology in this case, because you’re right, we don’t “own” this issue. But it’s fair to say we truly understand the irritation felt by for those who are being inconvenienced. We are — I am — right there with ya on that.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I had to log out, since nothing worked for me- can’t move anything from bags, can’t tp to wp, etc. I’m like a ghost in the game.

Yes, that’s what a lot of us are noting. We’re so sorry and will do our best to get this addressed to the best of our ability and as quickly as possible.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’ve noticed connection issues again and are investigating.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Our network team has continued to track this issue, and at the present time, all systems are working properly. As you will be aware, this issue arose due to a DDOS attack, and it continued in that vein for many hours. We’ll continue to monitor and work on this issue should it arise again. In the meantime, our thanks to everyone for your reports and for your patience during what has been a very trying time!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Missing Content After Outage

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As you can see in later posts in this thread, items, gems, gold, titles — anything that was missing — reappeared after a relatively short while. We’re sorry for the connectivity issues, and for the startling effect of seeing something is missing, but we’re happy that everything synchs up and you get what you should have. If you have any concerns, CS stands ready to assist you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Not sure if this is related, but I lost all of my gems. I had around 2440, I think.

Oh, I’m glad you brought that up (but of course not glad that happened). What I have learned from other players is that when they waited a bit, they got back the things they were missing. (I read this about achievements, titles, etc.) So I would give it a few hours of stability and if you still have issues, then do write Customer Support and they’ll do their best to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Yes, the issue has arisen again, but the team is back on the case. We are so very sorry for the inconvenience!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Missing Content After Outage

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m making this post and merging threads into it. All of the separate threads talk about missing something after today’s outage(s). Things you should know:

  1. We’re working on the outage issue and apologize for the inconvenience
  2. If you are missing items, gems, gold, achievements, titles — if you are missing virtually anything at all, it may very well reappear if you wait a little bit. Players have reported being concerned about missing items and then have edited their posts to say that the items (or achievements, titles, etc.) appeared a few minutes later.

One player expressed his opinion that it can take a while for the UI to catch up with the game content after an outage. He suggested waiting a bit before worrying about something that appears to be missing. I agree!

If you continue to have something missing after waiting at least an hour after uninterrupted game access, please contact Customer Support for assistance.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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According to the network team, things are pretty much back to normal. Thanks for your patience as we took care of the issues.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Server DC /Crashing 11/15/2016 -11/17/2016

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We are aware of the connection issue and the team is working on correcting it. Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Glicko Temporary Manual Adjustments

in WvW

Posted by: Josh Davis.6015

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Josh Davis.6015

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11/16/16 Adjustments:

  • Far Shiverpeaks: -50
  • Dragonbrand: +50

(edited by Josh Davis.6015)

Multiple Promo Emails in Different Languages

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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I hope I didn’t sound aggrieved above! Just amused, and interested in the mini Rosetta Stone effect. My game email is for this game only so I hardly get cluttered up by a few extra ANet mails.

Not at all, Donari. We appreciate players letting us know. The truth is, our mail golem went a little over the top. As I posited in another thread, without our prompt action, that darn thing may have started sending in Ascalonian, Old Krytan, and the Orrian Syllabary!

We appreciate everyone’s understanding about the situation.

I was more wondering why I got HoT promotion emails at all when I already bought it.

Many players wish to, and do, purchase more than one account. Thus, they are happy to hear news of a sale.

This is a good point. Plus, they may want to tell friends or family about the sales.

Well not sure why but my post got deleted from the bugs forum with no explanation so I guess I was trying to be silenced for some reason. I wanted to make sure it was not just me who had this issue so I guess I’ll try again here:

Did someone at Anet fall asleep at the wheel? I just received 5 emails about your recent content patch and the 50% off sale in different languages Lol?

I wanted to be sure to answer your concern (in the first paragraph). Your post was removed because, as you’ll recall, you posted an image containing personally-identifiable information. When you deleted your initial post, you essentially “closed” the thread, and the moderators removed it entirely because it had no initial post. So please rest assured — and I’m sure subsequent responses made this clear — we weren’t attempting to silence you but simply doing some necessary clean up on a “blank” thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Spam Emails

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We apologize for the spam issue and have taken steps to ensure our mail golem does not continue to send in multiple languages in the future. The mind boggles if it continued on this path and started sending in Ascalonian, Old Krytan, and the Orrian Syllabary.

In the future you should receive just one mail. Thanks for your understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

50% through the gem store?

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The Gem Store and the sales site are entirely different, and promotions are offered at different times. The current promotion is for new players. Gem Store promotions appear on the loading screen and may also be viewed by clicking “O” in the game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Access problem from Ukraine

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for letting us know about this situation. We inadvertently blocked access to Guild Wars 2 from a few countries, have adjusted it, and you should find that you are able to log in now. We apologize for the inconvenience.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Please reopen BlackGate for transfer

in WvW

Posted by: Gaile Gray

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Gaile Gray

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Guys,

This forum is suffering from a spate of “Please re-open this server” and “Please adjust the glicko on Server XX” threads. Neither type of thread is helpful, neither is going to get its intended outcome, and most usually inspire a lot of debates, arguments, insults, and other negative back-and-forth.

I’m closing this one and we’re going to let forum members know to avoid making such threads in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Multiple Promo Emails in Different Languages

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Yea, I got it, too but then again.. all it takes a simple select all and delete. Glitches like these happen shrugs

Thanks for being so understanding. It’s an inconvenience, for sure, and unintended, for certain. We’ll do our best to do better next time.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Multiple Promo Emails in Different Languages

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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Hi there,

So sorry for this error. We’re aware of the situation and are taking steps to address it for future mailings. Again, very sorry for the flood of mails.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Soo no quarterly update??

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

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mmm…a new snow/ice map.

Unusual day for a patch to hit, but I suppose Thanksgiving has made a few schedule changes.

Yep, that’s right. While we know the whole world doesn’t celebrate Thanksgiving it does impact the studio, so Monday seems just the right day to roll this episode. And really, having a 4-day weekend will allow us studio folks to play even more!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet