Guild Wars 2

Monchichi.9301:

I’m unable to purchase gems as well. No error. The next button just won’t light up in the credit card info box. It’s not a saved card, but it has worked in the past. All the info in the fields was correct. No Next button.

I did submit at ticket this afternoon.

I feel sure you’ll hear back quickly, but if you have issues, please post in the stick “Tickets for Review” thread.

There are multiple threads on this already. It’s addressed in the next content update, which is 10/22. It’s an inconsistent problem, if you check the other threads you can see other suggestions for making sure the objective completes.

We do not get in the middle of these exchanges. To do so would require excessive amounts of time and, in many cases, would never be clearly understood by us in reviewing the game details. That means that we could not resolve the issue, even after the attempt.

When you enter trades of this sort, you’re entering into a “gentleman’s agreement” and the details are and remain between you and the trader.

Naturally we’ll take action against scammers, but we will not access accounts, pluck off items, and return them to the original owner, not access an account, retrieve an amount in gold, and pay the promised amount to the seller.

Sorry, we don’t have any information to share right now about this feature. We do understand it will be super-popular, so I’m sure the dev team has it on their to-do list.

TheResistance.7465:

Still nothing Gaile. #121009-002996

Well, phooey! I will send an email for you. Sorry for the delay!

Zerdand.5308:

Didn’t want to double post but I can’t see a edit button? EDIT: Found it! only seemed to appear once i posted? not sure what im doing wrong lol

This is part of the email response I received

There is a default purchase limit of $300 per 30 days for the “Card on File” purchase option. This purchase limit is there to help players or parents control their spending for the account.
It appears you have almost or already reached the card on file purchase limit for your account. To resolve this issue, simply remove your card on file, and leave it off. I know it’s not as convenient entering your card information each time you wish to make a purchase. However, leaving the card off file means that you will not never hit that card on file purchase limit.

We have just implemented a way for players to remove the card on file from an account. To do this, simply click the trash can icon next to the saved card on file in the Gem Store. Confirm the deletion, and the card will be removed.

Also, if you are receiving an error, it could be because of too many failed attempts within a short time frame.

Please wait a full 24 hours from your last transaction attempt, then try again. For future reference, please keep in mind that too many failed attempts within a short time frame will always result in an error.

Thank you for including this, Zerland.

Zemi, this thread explains how the ratings are calculated in some detail: https://forum-en.gw2archive.eu/forum/pvp/wuvwuv/World-Rankings-as-of-9-28-New-Format/first

The short, short version is that ratings are a relative estimate of performance so if e.g. a higher ranked server beats a lower ranked server then the ratings aren’t as likely to change as if a lower ranked server beats a higher ranked server since the expected result matches closely to what actually happened. The closer the prediction is to the reality the less the rankings will change, the further off it is the more the rankings will change. Please see the referenced post for many more details.

Tremulous.8906:

The company that you buy in game money like gems has been hacked so to stop them from stealing all your real money it has been shut down and when its back up you will be able to buy gems.

This is absolutely untrue. I would ask to have this removed, but I want it to be clear: We handle our own transactions, and nothing whatsoever has been compromised in any sense. Our Gem Store and the in-game Black Lion Trading Company are operating just fine.

Please do not post rumours, speculation, or bogus “information” in these forums.

Signet of Forums.4397:

If you are talking about the PlaySpan hack, that is incorrect. They have nothing to do with Guild Wars 2’s gem shop.

This is accurate. We do not use PlaySpan.

Known issue:

https://forum-en.gw2archive.eu/forum/game/story/BUG-The-Battle-of-Fort-Trinity/109154

Fixed in the next content update (10/22).

Have you linked your GW1 and GW2 accounts together? If not, you can find more information on that process on our support site. You’ll need to link both your accounts together before you can use a GW1 name on your GW2 account.

I hope this helps! In the meantime, I’ll be moving this thread to Account Issues.

The best thing players can do to fight this is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. The team is continuing to work on various solutions (as seen here: https://forum-en.gw2archive.eu/forum/game/gw2/On-Botting-and-What-We-re-Doing-About-It). Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

The best thing players can do to fight this is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. The team is continuing to work on various solutions (as seen here: https://forum-en.gw2archive.eu/forum/game/gw2/On-Botting-and-What-We-re-Doing-About-It). Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi everybody,
the thread will now be moved to the suggestions sub-forum, where it belongs.
Thanks for understanding.

Hello everybody,
please stay on topic.

Thanks

Hi Mythazor,
your thread will be moved to the suggestions sub-forum, where it belongs.

Thanks for understanding.

Hello everybody,
the solution suggested by Mastermind should normally work.

This thread will now be locked.
Thanks for understanding.

Reporting is always a good thing. No matter the outcome of one’s personal situation, a player does tremendous good for the community by making the company aware of scammers. Please DO encourage your guildie to file a ticket.

This is one of several thread of the type. And I’m not pointing a finger at you, but I can’t tell you how many times I’ve seen “I didn’t do it” when someone provably and absolutely did. Does that mean that mistakes are never made? No, of course not. But they are far less frequent than some would have the general community believe.

If you’re innocent, please submit a ticket and the Support Team will help you get back on your account.

If you sent a ticket, then you will get your answer. There’s nothing more to be learned here, sorry.

It could be that the way you expressed it seemed insulting. The same comments can be seen as, and meant as, “you’re doing a good job” or “they’re doing a lousy job.”

I don’t believe you were given a time-out, so I wouldn’t worry about it. If you did receive a temporary suspension, perhaps it was because you’ve been crossing the line a few times in your posts.

I’d just move on, no big deal here.

No one in the game can possibly know that you are Jewish. And no one who sees the name knows the intention, they just see a questionable name and react accordingly.

Name is disallowed. Name will be disallowed. And as far as I recall, you did not serve the usual 3-day time-out, so you might see the glass as half full rather than half empty.

We’ll have word on this soon.

And as far as I know, no posts on this subject have been deleted. They may have been merged, because it keeps coming up and there’s nothing new to state right now.

We have a glitch in the forums that may prevent you from seeing your posts. Some players have reported that they must go to their own posting history to find a post that is in the thread, but not visible to them.

If you click on a thread and it takes you to a blank page, they should try changing the URL to trim off the page and post data. For example, for https://forum-en.gw2archive.eu/forum/pvp/wuvwuv/Night-Capping-and-YOU/page/22#post428654 they should change it to https://forum-en.gw2archive.eu/forum/pvp/wuvwuv/Night-Capping-and-YOU/. In other words, you can remove the all the info after the end of the forum title itself and you’ll be good to go.

Due to an error, those items inadvertently became available for a short amount of time. The items are not quite ready yet (there are bugs). Their appearance was just a listing error that we corrected immediately. We are still working on them. You can expect to see these items in an upcoming game update. If you purchased them, you will be refunded and should go through Customer Support for that. Thank you.

Please post in the Tickets for Review thread. Do not continue to post in other threads about this issue.

Your friend was sent an inquiry on September 30th asking for details that will allow him to regain his account. Please ask him to respond to ticket: 120908-007862.

Thanks.

The name was clearly and indisputably offensive. We cannot offer user changes right now, and I’m not sure that we will offer them for offensive names. One of the agents renamed based on the letters used in the original name.

You were not banned. If you were suspended, it was because you have accrued multiple offenses on your account, and the game is less than two months old!

Please read this article. It explains it all: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

And be sure you change your password and consider using email or mobile authentication (initiated from a secure system).

You friend’s account was previously blocked for using the Karma exploit. He was reinstated through an act of kindness on the part of ArenaNet.

A month later, he was found to be engaged in botting and the account was terminated. A support agent reviewed the case and determined that there would be no reinstatement. I think that their decision was solid, and I see no reason to ask for yet another review of this account.

When did you get the gems? Had you attempted to purchase using your gems and the purchase was delayed? I think I have an explanation, but need more info. (Don’t be worried, I am just checking on this.)

Thanks!

I am sorry but we are not able to refund your tokens or exchange your items.

Why don’t you guys choose a less populated server and move there as a group? That’s been very effective for other guilds and groups of friends.

Thanks for your patience, everyone! We’re aware of this issue and are working towards a fix.

We agree with you, and the good news is that the thread you’ve suggested has already been created! We’re constantly going through the issues reported in this thread and documenting them, so please be sure to consolidate your art issue reports there.

I’ll be locking this thread to prevent further responses. Thank you!

While I understand your frustration over the shield placement, the information you’ve provided doesn’t provide enough details for us to identify the specific issue you’re seeing. Each piece of equipment is set differently, and we need details such as the names of your equipment and/or a screenshot to effectively fix these issues.

You can find more details on what we’re looking for in the stickied Art thread with similar issues that have been reported and their resolutions. Please post there with more information so we can follow up on this.

That being said, I’ll be closing this thread. Thank you!

In order to keep this discussion productive we should try a couple of things (I know it’s the internet, but I have faith in all of us ):

1. Provide evidence of our opinions, assuming your experience is indicative of all experiences is a fallacy.

2. Don’t poison the well.

3. Make an attempt to be unbiased.

Hi iseph,
It sounds like you’ve mounted the dmg file but haven’t started the installation. To do that, double-click the “2” icon and you’ll be on your way.

For the full download and installation instructions, look for the Macintosh Installation Instructions link on this page.

Smoeki.2756:

John Smith.4610:

Out of curiosity, how many feel that a 100% free market would be a good idea?

You can’t have anything resembling a free market is this game (or any game for that matter), Anet, is basically the God of GW2, anything you do to the game (bugs, fixes, added content. Node respawns etc…) can destroy or create markets in minutes. So It would make no sense to do such a thing or even pretend to do such a thing.

That is correct, there has never been a completely free market in any MMO, patches and fixes modify markets. For the sake of this argument though I think you have to assume (you know economist really don’t like assuming :P ) that the game design is static.

The best thing players can do to fight this is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. The team is continuing to work on various solutions (as seen here: https://forum-en.gw2archive.eu/forum/game/gw2/On-Botting-and-What-We-re-Doing-About-It). Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

This is stated above, but I’ll say it again:

Failing the jumping puzzle will down you and out you back at the start so you can bandage up or try again, or die and skip the puzzle. (If you choose “Retry from checkpoint” after being knocked off the ledge, it will put you past the puzzle.)

You need to answer the questions in the ticket. There is information that the team requires to look into this for you. Thank you.

Out of curiosity, how many feel that a 100% free market would be a good idea?

First, do not cross post. Pick the forum and post, but don’t post in multiple forums. Since obviously this is not an account issue, I’m moving it back to Bugs.

Secondly, yes, it appears you were sent the wrong automated response. Our apologies for that. But rest assured your ticket will be reviewed by a human being shortly. This isn’t the first time you’ve posted negatively on this forum. I’d suggest that you consider allowing the team time to review your situation and get back to you; it’s been just hours, after all.

And in addition, you should avoid rude topic titles like the above. For there is hardly “a complete lack of customer service” when you see the large number of posts in this forum, and know that thousands of tickets that are answered every day.

Kazak.8459:

Still no rewards. Anet, any advice?

We would love to get a support ticket from you so we can work with you directly.

In general, I’m intrigued by this situation. We have several factors, like the fact the map completion “rounds up” and may look like it is fully done when there is another POI or two that needs to be visited. I am not sure if the system gives you the title, though, until you well and truly have 100%.

We’re suggesting you:

• Visit each map again
• Visit the Chantry of Secrets

Again, with 100% completion, the title, and a visit to the Chantry, I believe you should have the rewards. I will follow up with the team on this.

Thanks for the responses. I’ll let the team know, so we can investigate.

No one outside of the company will have anything related to an accurate number, and unless a press statement is made, no company employee will say. In other words, there’s no answer for this question, so this thread will be closed.

I need exact details on when and how it’s stalling. It’s not ocurring for me, or for our testing department, so obviously there’s something we’re doing different.

At this time, it has not been implemented, but we will certainly make an announcement when we have more information. Thanks!

As this conversation has more than run its course, it’s time to close it. Remember to play nice folks.