Guild Wars 2

Hi everybody.

Thanks for asking. At this time we are not offering any character name changes.

I will look into this for you but please don’t be concerned — this isn’t your error and we’ll not penalize you for this!

Hi Nepocrates.

If you check the subforum Forum and Website Bugs you will see that there are more users who are experiencing these problems. The forum team is aware of this and working on a solution.

Hi Sami.

Thanks for your feedback, which will be passed on to the team.

We’re very aware it is happening with bunches of structures (bunches being a super technical design term). The fix SHOULD fix a lot of situations.

we’re very aware of it (and as a ranger am eternally frustrated by it), and working hard on resolving the problem. I don’t have an ETA for you though.

I’m not sure what to tell you. I just completed the story step as both a warrior and an engineer to make sure I wasn’t relying on specific class skills. (I usually play a thief.) Zott can take 2 fireballs before he’s downed, making sure he’s in front of the portal when the harpy appears is key. With warrior, I just got close and meleed the harpy to deathwhile Zott tanked (and eventually he went down with the harpy at 10% health.) With engineer, I dropped both of my turrets (rifle and rocket) and shot the harpy until Zott was defeated, then watched for the fireball and evaded out of it. Even with a direct hit, my engineer still had about 20% of his health.

As an update, I wanted to assure everyone that we’re still aware of and working on this issue. Thank you for your patience as we iron out this bug!

Thanks for the reports, everyone! We were made aware of this issue yesterday, and have a fix for it on our test servers that we’ll be pushing Live soon. In the meantime, I’ll be closing this thread. Thanks again!

Hi everybody.

TheFinal, you can use screenshots and videos, along with a comprehensive report, and you can send it all to the following email address: exploits@arena.net. The issue will be looked into by the security team then.

Thanks!

Now that the question seems to have been answered, we proceed to close the thread.

Known issue.

https://forum-en.gw2archive.eu/forum/game/story/Estate-of-Decay-Enter-and-find-the-Scouting-Party/374430

There’s a fix slated for the 10/22 content update. In the meantime, a workaround is to leap on top of the door.

There really isn’t a better place to put this, is there? ^^;

Of your two examples, I would say the first is more helpful. In the past, we’ve occasionally had issues with screenshots not going through with bug reports, so any extra details you can provide in the body of the report is helpful.

As always, providing information here on the forums is helpful as well. I hope this answers your question!

Hi Moonreach.

As already explained by our security coordinator, Mike, we are very commited to fight botters and the only way the community can effectively help us is by using the in-game reporting tools. On the other matter, free transfers are still on the air so you can keep on checking periodically the servers in a lower activity hour to jump back to Sanctum.

Thanks.

Perfect, then we proceed to close the thread.
Thanks for your collaboration!

As SevenSigma correctly states, you can inform of these issues to Customer Support as this kind of behaviour is detrimental to the community. They can look into the matter and take whatever action is appropriate.

We will pass on the feedback as well.

I’m sorry for your inconvenience! This is something that needs to be researched for you by the Payment Team. Please submit a ticket to them, providing as many details about the transaction as possible.

Yes, please give it a few days and all will be clear to you.

We do know there is an issue with this, and it’s being examined. Thanks for your patience as we work this out. (And of course Support can help individually, if needed.)

I think it’s close enough in time that this post may be relevant. There was a brief glitch last week that did cause some accounts to be blocked in error. The situation was reversed in a matter of hours and the accounts were reinstated. That may be why TigerBite was back in the game without a response to his/her ticket. (In other words, the situation was reversed before the ticket was acted upon.)

If you were blocked last Friday, October 12, then that post could apply to you, and you should be back in the game. But if you were blocked on another day, you will need to file a ticket and then Support can review your particular situation and attend to it.

Hello everybody.

Aden Celeste, thank you very much for your feedback.

This thread has run its course and is time to be closed. Thanks for the feedback.

Hi everybody.

We are encouraging the players that see suspicious episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hello everyone.

If you look the link provided by Ronah, you will understand that the dev team cannot answer to each given thread because of how hectic it does get in this subforum; that does not mean, on the other hand, that they are not reading them. This subsection is indeed important because it gives new insights to the team, thanks to the community (some of which are being considered). In the future we will implement a more systematic way for you to send us your suggestions.

We will proceed now to close the thread.

Thanks.

Hello Tigerbite.

Thanks for letting us know!! Customer Support are certainly the people to contact with, should problems of this type affect a player.

Hi everybody.

Tigerbite is correct here, Davixx. If you want, you can contact Customer Support in order to change your email although having a unique password that you have never used before should be enough to keep your account safe.

Hi there, Grimoth.

You can certainly contact Customer Support for this although it is not sure that they will be able to restore your gear or the character as the mistake, although unfortunate, has not been provoked by a bug or an in-game error.

Hello Marie,

If you have not done it yet, we would ask you to report them through the in-game reporting tools. This is the best way you can help us fighting against them as the forums are not the best place for letting us know.

Thanks for your understanding.

Hello,
thanks for your feedback.

Hello everybody.

The forums are not the best place to let us know about this. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hello everybody.

If you have not done it yet, you need to contact Customer Support, here, as they are the ones who can deal with these incidences.

Hi everyone.

Thanks for your feedback. As we have said already, the team is working on the botting issue constantly, receiving a great deal of reports (greatly appreciated) and the best and only way the players can help us at the moment is by using the in-game reporting tools each time they encounter these fellows.

Thanks for your patience and collaboration.

Hello Drok.

Thank you very much for your feedback, which will be passed on to the team.

Hello,
thanks for your feedback. You can be sure measures are being taken to control this situation.

Hello,
please use the in-game reporting tool for this type of situations.

Thank you!

Hello Havoc,
this is a serious issue and you can be sure that measures are being taken to stop and prevent this situation from happening.
Thanks for your feedback.

Because some problems have been corrected and some still seem to be ongoing, I need to ask for you to please give me a concise outline of what’s going on now for you, in the “Tickets for Review” thread above. I will be sure to note it there tomorrow and can do some research at that time. Thank you.

I agree that it would be a huge disappointment for someone to contribute a lot of time, effort, and game expertise and then get replaced by another non-contributory player at the last minute. And based on other things I’ve learned, I really am not sure that is possible if things are working as designed.

But let me confess I don’t know exactly how this works as opposed to how it should work, and I’ll see if I can find out more soon.

Sentinel — here’s the bit about the whole “human response” thing. You’re not getting automatic responses. I mean, a real person is reviewing your ticket and sending you the best response possible. If it sounds overly formal, it’s because we’re trying to give you really clear info and that means that the answer can sound pretty alike (because the info they need to relay is similar for a lot of people).

Bottom line: We hate (hate!) to see legitimate players get caught up in an unjustified suspension or termination and we’ll try very hard to right any wrongs!

https://forum-en.gw2archive.eu/forum/game/story/BUG-The-Battle-of-Fort-Trinity/464769

juicifruitz.6251:

Thanks for replying, they did this and are now back in game again

Oh terrific! Thanks for letting us all know that!

Not to make a sweeping statement, but generally attempts to hack an account come from a distant location, not next door, in the next town, or even across the state. A player from the UK had auth requests from England, Wales, and Scotland. They were all ok — all his log-in attempts — but his ISP was using a broad list of IP addresses.

I’m not a security specialist, but I would be far more worried about a log-in attempt from China (the most common location from which compromise attempts are made) than I would be from one a few hundred miles away.

However, if you are at all uncomfortable with the access attempt, decline and restart the log-in attempt and see what happens.

Fantasma — did you perhaps check the option that retains your usual location, so that you won’t get the emails unless someone tries to log in from another location?

Nhalx — sounds like things are working as intended.

I’m glad that it’s ok for you now. And thanks for making the update to your thread – it’s very helpful when forum members do that!

If you were not botting or using any third-party program, you are welcome to update your ticket and appeal . Yes, the blocks generally are placed with certainty, but they are placed by human beings, and none of us are infallible.

Please know that the vast majority of those who breach the User Agreement plead innocence. They use a third-party program — usually to automate play (like afk “farming” while they’re asleep) — and they think we cannot see it, or they think we won’t have the data to block them, or they think that we’ll let them have “another chance.” But if it looks like a bot, and it smells like a bot, and the data proves it’s a bot…

Again, human errors are possible, and you are welcome to appeal. But please be aware that appeals take time, and please be patient as this undergoes the numerous reviews that are required.

This particular sub-forum isn’t a conversation/chat forum. It’s a forum designed to ask and receive answers about various account issues. So yes, many threads are locked as soon as the answer is provided. It’s a housekeeping measure, an organizational decision, and not a means to “muzzle discussion.” Because, in fact, there are many other sub-forums for discussion, but this one is purpose-built for issue discovery and resolution.

Your thread does not contain a 12-digit ticket number. Therefore, I am working “in the dark” in providing an answer.

The observation about the “forgot your password” element is helpful and I can look into that tomorrow.

You do not need to have the serial code to get help. But incidentally, yes, the serial code is flagged with a message that says that one should retain the code in case one needs support in the future.

The message that you received from our agent seems to point to a registration issue. And they will continue to work with you until it is resolved. if indeed you still need help. If you have not received a resolution in three days, please post in our “Tickets for Review” with your 12-digit incident/ticket number and we’ll take another look. It seems that this is solved, but if not, I feel sure you’ll have an answer well before that time.

Please allow the team the time to resolve this issue. You’ve had a response, it’s been just a few hours, and how this post is going to “provide a little viability” to your issue isn’t at all clear to me.

I suspect this is a case of forgotten credentials, and the team can and will help you!

I can tell you that the team works 24/7, and that the agents are committed to helping players.

?

As I’ve stated before, we tested a change that worked for 1,2, and 5 players, but it’s not slated to go in until the next content update (10/22).

https://forum-en.gw2archive.eu/forum/game/story/Asura-Personal-Story-Beta-Test-is-overtuned-or-bugged/first#post297715

I’ve done it as both a thief and an ele. (And no traits.)

I just wanted to clarify a couple of things regarding Costume Brawl and some concerns we’ve seen:

• It may be called ‘Costume Brawl’, but it’s not like the Costume Brawl in the original Guild Wars.
• While it does take advantage of Gem Store related items, players will still be able to participate in Costume Brawl even without spending gems.

As a teaser: think Boxing Gloves, but taken up a few more notches.

We will have more details about Costume Brawl soon, so stay tuned!