If you send us a gallery of images, we will consider one image as the entry. Unless you identify one image, we’ll probably choose the one that we feel best represents the work.
In other words, you can submit a gallery if you want us to see it from different angles and such, but we’ll only count one image as the official submission.
Content Marketing Lead
Twitter: @ArenaNet, @GuildWars2
In-Game Name: Cm Regina Buenaobra
The best thing players can do to fight this is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system. The team is continuing to work on various solutions (as seen here: https://forum-en.gw2archive.eu/forum/game/gw2/On-Botting-and-What-We-re-Doing-About-It). Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!
Thanks for the report! In the future, the best thing you can do when you crash is fill out the crash report dialogue box that comes up with details on what you did prior to it happening. These reports go to our programmers for review with other information they need to fix the issue and are the best way to ensure we can fix these issues.
To my knowledge it has not happened yet. I imagine it will happen on the next patch, or possibly the patch after that. To evoke Colin Johanson, we’ll do it when it’s ready!
I don’t know exactly how it will work, so I can’t say whether or not for certain your situation will be covered. I’ll flail my arms at the people responsible for implementing it to make sure it’s on their radar though.
I’ve got a few left before I nab the title as well, mainly due to dragon explore paths… but I imagine I’ll get those when I get some vacation time! (Never gonna happen!)
Hey Gaile, I’m just wondering if there will be any option for Guild Name changes since you said there might be one for character name changes? I would not mind even if I had to buy it from the Gem Store. You can even have it where you’re only allowed one time to change your guild name for a fee.
But I would really like a guild name change feature if you guys are thinking about doing one. I’m not asking for a time- table or anything, just if you guys are considering it. Thank you for your understanding.
Great question and I don’t know that answer, but I’ll ask the team!
“An error occurred finalizing your purchase. TRY AGAIN”
That’s the message I’ve been getting.
And below is my ticket, submitted one few days ago but forgot to record the ref #.
#121010-001207
One of our agents sent you a suggestion a few days ago that should get you all ship-shape for your purchases.
I got the exact same error message as Zealot. I updated an earlier ticket I created through support.
#121004-000628
As explained, your financial institution seems to have blocked your purchases, at first. We contacted them and from what I can see everything seems to be copacetic now!
I also have this issue… And I only have like a day to get my gems.
I’m at my Dads and he’s getting the gems for me in return for helping fix his laptop, but i go back home on Monday.
:|
C’mon Anet, this is your only source of player money outside of poeple buying the game itself. Fix this quickly.
Did you submit a ticket? support.guildwars2.com → Ask a Question tab. They may be able to process the purchase even after you’ve left your dad’s house, I’m not sure. I guess that depends on the reason for the block and such, but let’s hope so.
Please do not submit duplicate tickets or make multiple forum posts. Every duplicate ticket delays your answer. Please wait for Support to merge your tickets and get back to you. As you were told, this issue is under review by a senior agent.
Ok, so this morning. without warning i have been permanently banned for assisting gold and such which i AM NOT. i admit i gave money to some friends i know. but isnt that going too far? lending a hand to fellow players? and i think the cause to this is, one time i get a mail on gold selling, its in my in-game mail, and for the fun/trollling of it, i copied it and sent it to my friends
It’s really not a good idea to joke around about a serious issue. I imagine you understand that now. Please submit a ticket and an agent will review the case and assist you, if they are able to establish that you were not involved in RMT activities.
This is so very nice of you to ask about, Topazfalcon. We had a few unusual issues for those who purchase gems in the BLTC a few weeks ago. Mind you, the vast majority of transactions went forward without a hitch, but some did not — it’s as if they got “stuck” in mid-transaction. When this was fixed, most transactions processed as intended: gems removed, item(s) sent. However, in a few cases such as yours the item was sent to you and the gems were not deducted.
Please keep the item with our compliments and again, thanks for your exceptional honesty in asking about this.
If your account is still closed, you are not part of the issue that Mike Lewis wrote about earlier. Please submit a ticket to Support or, if you have done so, know that the situation will be reviewed and addressed as soon as possible.
Lame answer renato? I suggest you reread the reply. They have stated that their appeals queue is lengthy right now and you need to wait. Your suspension was for a completely different reason than the problems this thread is addressing.
My account has being suspended for 4 days, and I gave them no reason to do it, this should be solved in minutes not in a week, and I should be playing by now. Some other games you open a support ticket and they call you in minutes, solving the problems you have. GW2 was supposed to be the best mmorpg of all times, how could it be, with this kind of customer support?
You posted in the review thread? That’s good. Using this thread to continue to comment on your personal situation? Not so good. Please restrain yourself from continuing to post — your situation will be reviewed as soon as possible.
I’m so sorry. Did you submit a ticket to support.guildwars2.com (using the Ask a Question) tab? If not, please do so and a team member will get back to you quite promptly on this. If you did submit a ticket, can you post again if you’re still having this problem after they’ve gotten involved? I’d like to have the 12-digit incident number, please. (But please do allow them at least 24 hours to work on this; issues involving finance are necessarily delicate for both your sake and that of the company, so the team will need a bit of time to examine the situation.)
I know I sound like I’m saying this a lot, but I really think Mike O’Brien’s article on account security is a great article. It will answer a lot of questions and tell you how to make your account more secure.
No one can see “context” or know what you meant by the use of the name when they see your name in the game. They see a denigrating term for women or a “profession” that is illegal in many places around the world.
Blocking the name is not political correctness in action. It’s setting a reasonable expectation for acceptable social behavior and gently ensuring that folks who don’t get it learn about the standards for our community, which serves people of varying cultures, races, ages, and genders. Sorry you disagree, but the name isn’t acceptable.
So.. im thinking about getting a new computer but i then realized i lost my serial code for Guild wars 2, if i want to install the game onto a different computer do i need the serial code ? if yeah ? what should i do :’(
You can install using your account credentials. However, if you need assistance in the future, you’ll want to be sure that all the personal information on your account is accurate. Those who use fake, made-up info, like a pretend name and address, and then require reinstatement or restoration of an account can “shoot themselves in the foot” because they are unable to establish actual account ownership, due to the lack of the serial code and the lack of other identifying info. (I mean, if you use a fake birthday, will you remember it in a year or two? Probably not.)
So I would suggest that, just for your peace of mind, you ensure that all your info on your account is accurate now. I hope you’ll never have an issue, but it’s better to be safe than sorry.
I think App authentication is a good idea, but I have my “troubles” with it… Which guidelines do you have for persons that get thier smartphone/iPhone stolen? I mean, its a pretty troublesome dilemma to be in if you get it stolen or by other means loose it.
Just something that always worried me…
To quote: Visit Account Recovery to unlink your authenticator. You can also unlink the authenticator at any time by logging in to Account Management and proceeding to the Security section. Please note that to log in while two-factor authentication is configured on your account, you will need to have access to your mobile device.
Couldn’t think of a name so I was being dumb and putting in absurd names in the character creation and seeing if it would reject it. One took and now I’m on my 3rd name offense and got the 72 hour banishment, didn’t know I could report myself or I would have. 72 hours is too long for this kind of offense.
I’m sorry that you feel that way, but you don’t know how many people you’ve offended with random name selections and three times? We’re kind. We’re tolerant. But we’re understandably protective of our community, and a 72-hour block is reasonable for repeated violations.
As Qelris said, please contact our customer support. An agent will check if your account has been compromised and you will be able to change your email adress.
The team is working on the botting issue as we have been repeatedly stating in the forums. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.
Just showing up to remind you that all discussion is welcome as long as it is kept constructive and away from negative and off-topic personal accusations, as this does not help the community; so let´s try to stay on topic.
When was the last time your friend sent a ticket? If the last one is still open and you have been more than three days waiting, please, proceed to write the incidence number and a description of the problem in the following thread.
Celeras, I share Eve´s opinion. What you tell us is of course very unfortunate and unfair but at the moment Customer Support simply cannot give Nests the lost tokens. Reporting this kind of practices through the in-game ticketing system as you already did should be enough for now but I will forward this to the team in any case.
We will proceed now to close the thread.
Again, thanks for this token of comradeship and for your collaboration.
Hype, this topic is indeed quite general and the team is receiving each day your feedbacks. We have repeatedly stated that the free transfers will end in due time and that you will be updated in this respect when that moment comes. Also, petition threads are against our code of conduct and therefore, this one will be closed.
Thanks for your patience, guys, as it is greatly appreaciated.
What you describe is unfortunate and we are sorry to hear that. In this situation is quite unlikely that you will receive any refund from Customer Support as they are unable to provide this kind of services at the moment.
We do care and are working on it. But the best thing players can do at the moment is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.
Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!
Thanks for your feedback, which will be passed on the team. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.
Zachariel is right (the “exploit” has one extra -s though ). The forums are not the best place for this. We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.
Thanks, Minus, but the forums are not the best place to help the security team. As other users have pointed out here, the best way to help us is to keep on using the in-game reporting system.
Thanks for the continued reports and everyone’s patience as it’s greatly appreciated.
MobeusX, the forums are not the best place to let us know about this.
The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.
Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!
Luchifer, thanks for your positive feedback. We are glad that you are enjoying your days in Tyria! We proceed to close the thread, though, as it does not really belong in this subforum.
