Guild Wars 2

We don’t have a way to reverse that. You can transfer again in 24 hours without charge.

We do have many NPC names blocked from player use, to avoid issues. I am sorry that your preferred name is not available, but we will not be able to make it available to you.

Thank you for your understanding and patience, everyone! We have a build coming up soon with a potential fix for this issue. Stay tuned!

Thank you for your understanding and patience, everyone! We have a build coming up soon with a potential fix for this issue. Stay tuned!

The forum members cannot answer this question. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Thanks for the detailed reports! The screenshots and names of equipment you’re wearing really help us track these bugs down. The good news is that I believe a large number of these bugs have already been reported here and documented for investigation. While we’ll look through these bugs as well to confirm this, please list all other art/armor issues in the linked thread. I’ll be closing this thread to keep these issues consolidated.

I just did a review of all the issues posted on this page of the thread. Here’s an update:

121005-002941 Resolved
121006-000754  Resolved
121006-001874  Resolved
121006-001918 Resolved
121006-002662 Resolved
121007-002738 Resolved
121009-000183 Resolved
121009-000210 Resolved
121009-001642 Resolved
121004-001813 Agent responded on 10/09; needs additional info, please
Larkir.6502 Please submit a ticket so Support can help you.
Airatt.4083 Please submit a ticket so Support can help you.
Caleindal.6794 Please submit a ticket so Support can help you.
Tapza Ranger.1327 Please submit a ticket so Support can help you.
Kromica.2831 We stopped accepting Discover about a week ago. Sorry!

Everyone who provided a ticket number was responded to and resolved by Support. So please take that as persuasive evidence that if you contact Support, the team will help you.

There is a lot of valuable information in Mike O’Brien’s article on account security.

We will let you know when the free transfers are coming to an end but I don’t think it’s happening in the next day or two.

I really think you ought to consider moving to a lower-population world now, though, because if you add members, they will run into this situation, too. Why not make it easy to join in by having a more “roomy” world?

Thanks for the report! We’re looking into it now.

Try going to a new map or logging out/in.

Hey Cetol – Since that didn’t resolve the issue for you, I would like for you to try disabling your User Account Control since I noticed you have it enabled. To disable UAC as a temporary troubleshooting step, please try the steps below:

1. Click on the Windows Start button.
2. In the search box type ‘UAC’.
3. Click on ‘Change User Account Control Settings’.
4. Move the slider down to ‘Never Notify’
5. Click the “OK” button.
6. You will then be prompted to reboot your computer. Please reboot your computer at this time.

Hi MrFlash – If you are able to, could you please attach your crash report to the thread? You can locate it by navigating to Documents\Guild Wars 2 and it will be the ArenaNet.log file.

Hi Aibandit – For now you may have to use this shortcut in order to connect. It is also possible that something may be fixed in the next update that would no longer require you to use the shortcut and it is possible that this is a portforwarding issue as XcomCaveRat pointed out.

Hrmph, on the Hero panel, what are your armor and health ratings? I’ve done this story step as both a thief and a warrior, and while the rocks would knock me down, they never one-shot me.

I can’t think of any reason why guath4win wouldn’t work; if someone is up for giving it a shot, I’d love to know how it turns out!

Hi icymcfire – The issue that you are reporting may be due to a problem with the DNS provided by your Internet Service Provider (ISP). Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.

Hi Farren,

Thanks for the report! In your case the issue is likely due to the fact that you do not appear to have any video card drivers installed on your system. I would highly recommend downloading AMD’s Mobility Radeon™ Driver Verification Tool to locate the most up to date video card drivers for your laptop: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope that helps!

Hi Aibandit – I’d like for you to try a command to bypass this error to get into the game.

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Port Test.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include /clientport 80 at the end.

Note: Please make sure /clientport 80 is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” /clientport 80
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe /clientport 80”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Port Test” and try connecting again.

Try switching maps, or logging out and back in.

Signatures are limited to text only. The only formatting options available are bold, italic, underline and strikethrough.

EnochDagor – I was referring to your in game graphics settings, not your graphics card. Additionally I am not a Developer and so while the client is still being updated, optimized, and worked on, I can see what else might be going on to get the game playable for you if possible as there is no ETA for a fix for the “Out of Memory” crashes at this time.

And so, I would start with having your graphics settings at the lowest possible settings and seeing if you still get these crashes. If not, I would then gradually increase the settings until you reach a point where the game is both playable and of the best appearance that you can achieve.

Lastly, as other players have suggested, upgrading to a 64-bit operating system and increasing your system memory should resolve this issue for you.

Thanks for the reports! We’ve documented and are investigating this issue.

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Please do not submit a ticket. We have made it abundantly clear that we do not have the ability to restore accounts and that account restorations will not be used to allow “do-overs” of purchase mistakes. Account restorations are planned only for compromised accounts.

The team will look at possible changes to the interface or to the purchase process, but even if a change comes in the future, this situation cannot be reserved.

We are disallowing the use of names that represent bodily functions. With the huge community in Guild Wars 2, we’re not offering assured “grandfathering” of every single name from Guild Wars, because with a persistent world, we believe that it is even more incumbent upon us to uphold the Naming Policy.

It’s not likely that someone is going to say “Why is that ‘creative spelling’ for emitting flattus allowed in Guild War 2? Oh, the player probably was allowed to use it in Guild Wars, therefore it’s been grandfathered into GW2.” It’s just not reasonable to expect people to understand why an exception may have been made to a clear-cut and readily understood policy.

I’m sorry that you cannot make the name, but I fully understand why and hope, upon reflection, that you will as well.

Thanks for the reports! We’ve documented and are investigating this issue.

Hello Uri The Impaler,
thanks for your feedback. This thread will now be locked.
Thanks.

You might be encouraged to know that on Tuesday, we blocked more than 3,000 bots. We are actively dealing with this issue and the team has a lot of other plans to address these issues, so I believe you will see a substantial improvement soon.

Hi EnochDagor,

I’d like to know what graphics settings you’re playing the client on. If you are playing with some of the higher graphics settings, this could be contributing to the “Out of Memory” crashes that you’re experiencing.

Hi Navaa,

I would like to ensure that your computer devices are running at the correct speeds. To do this we will be using a 3rd party program called CPU-Z which will give us more detailed information which will help us in troubleshooting your issue.

1. http://www.cpuid.com/downloads/cpu-z/1.61-setup-en.exe

2. Click on “Download Now.”

3. Once the file is downloaded, please double-clik it to begin installing it.

4. Select “Next” and accept the agreement, clicking “Next” through the setup process.

5. Once installed, please run the application.

6. Click “About” and left click on “Save Report (.HTML)” and attach that to the thread.

Hi Cetol,

I would like for you to try a Winsock reset. To do so, please follow the steps below:

1. Click the “Start” button to bring up the Start Menu.

2. Type in CMD into the “Search programs and files” field but do not hit enter. Doing this will change your start menu to show the program “cmd.exe.”

3. Right-click on “cmd.exe” and select “Run as Administrator.”

4. Type “netsh winsock show catalog >C:\LSP.txt” without the quotes. This will save a file to the root of your C drive called LSP.txt. You do not need to do anything with this file.

5. Once complete, type “netsh winsock reset” without the quotes. When the command is completed successfully, a confirmation appears, followed by a new command prompt line.

Once completed, please try connecting again.

Hi Sonvil – Could you attach a DxDiag to the thread so we can get a look at your system setup?

Hi Kojiden – I’d like to take a look at two reports from you to get a better understanding of the issue you’re experiencing. First, can you navigate to Documents\Guild Wars 2 and locate the ArenaNet.log file? Next, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi donttread – A few questions for you: Do you happen to be using multiple monitors at all? Also, are you running in Full screen, Windowed, or Full screen-windowed mode? Have you noticed this happen during certain points in the game or after a certain amount of time?

Hello everybody,
threads aren´t locked without a reason and posts aren´t simply deleted without an explanation. If a violation to the code of conduct, which you are most welcome to read here https://forum-en.gw2archive.eu/forum/rules occurs, then a thread is locked or a post is deleted.
Having clarified this issue, the thread will now be locked.
Thanks for understanding.

The fix for the QR codes and account names is in the process of being deployed as we speak. It should be active well before the end of the day (PDT).

Hi,

Please stick to this thread if you want to speak about this issue.

Thank you for your understanding.

Hi,

Due to the off topic we can read here and the inflammatory tone of this thread, I will now close it.

Thank you for your understanding.

Content Designer

https://forum-en.gw2archive.eu/forum/game/story/Estate-of-Decay-Enter-and-find-the-Scouting-Party/374430

TL;DR Known issue, it’s being investigated. No ETA on a fix. Workaround: climb around to the TOP of the door, it will let you interact frpm the top.

EasyModeAj.3169:

121003-000630

if you actually read the ticket i said im still having problems and they still closed the support its like speaking to an outsourced call centre in india

basically my 100% is bugged ive been to each area and im still missing 3 hearts and 3 poi’s

I responded to your post about this in the Bugs Forum. I have a suggestion for you that I’d like you to try. It has resolved the problem for other players and I believe it may help you, too. Please do NOT continue to post about this; one post is sufficient. Please respond in that thread in Bugs; I am still actively reviewing this issue for you.

Cormac.9486:

Placed my ticket on the 9th of October as I tried to log in only to find the account I had just bought and paid for a few days prior had been permanently banned! Still have yet to receive an explaination as to what happend and why this action was taken. If the account was hacked, I’m rateful they took steps to stop it, but i’d very much like to know what’s going on and how to resolve this issue ASAP.

Here’s my info below concerning the ticket.

Appeal of Account termination 121010-000361 Updated 10/09/2012

Appeal of Account Termination – Reference #121010-000361 [Incident: 121010-002387]?

I’m sorry, but your ticket is less than 48 hours old, it appears you have created multiple tickets, and you posted hourly on the forums.

Account issues take time to fully research and resolve. Because you’ve been cited for a breach of the UA and RoC, an agent needs to look into this very carefully. Please be patient.

Miotas.7928:

Gaile Gray.6028:

[…]Those folks are auto-respond-bots or drones — […]

gaile, you might want to correct that typo :p

~cough~ Yes, just maybe. Thanks, Miotas!

Inappropriate.9431:

Just wanted to post back about the awsome rapid response in resolving this issue and I have my account back. When companies have great customer support I definately spread the word. Thanks again

Thanks SO much for the update! Glad you’re back in the game.

If he made a support ticket, the team will be sure to help him.

Just got a suggestion on this: Have you gone to the Chantry of Secrets since you achieved 100%? I’m told by the team that this can make things “click over” and give the 100% completion recognitions.

Could you try that and post if it works?

Thanks.

Hello,
as this question has been answered, this thread will be locked.
Thanks for understanding.

Hello,
as this question has been answered, the thread will now be locked.
Thanks for understanding.

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Event information is coming…