Guild Wars 2

Hi everyone.

The forums are not the best place to share this kind of information. If you feel like some players in WvW are hacking or exploiting, please, provide videos and screenshots and a complete report to the following email address: exploits@arena.net.

Thank you very much for your collaboration.

Hi everyone.

We created a sticky in this subforum so all the issues of the Thief can be discussed there. Please, feel free to contribute with your feedback here. It is easier for the team to read your opinions in one central place rather than scattered in different threads.

Thanks for your understanding.

Hi everyone.

Thanks for your contribution. However, this thread has gone already off-topic and rampant and therefore we will proceed to close it. Remember that we are all here to have fun and that posting in a respectful tone helps a great deal the community.

Thanks for your understanding.

Hello EasyModeAj,

please use this thread for your request:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

This thread will be closed.

Hi everyone.

Answering to the OP´s question: no, the team is not considering to offer this particular feature to players.

Hi everyone.

The forums are not the best place to discuss or denounce hacking or exploiting activities, since our team is aware of those episodes and normally these threads tend to attract a great number of personal comments, increasing the negativity between servers. If you think that some hacking or exploiting has been done, please, send links/screenshots (if you have them) and descriptions to the following address: exploits@arena.net.

Thanks for your understanding.

Hi Katniss.

Thanks for bringing this to our attention We will forward the information to the team.

Hi everyone.

The team is aware of such unfortunate episodes of hacking and working on them. However, the forums are not the best place to publicly post videos and pics about hackers and their activities. If you want to report players, please, send links and descriptions to the following address: exploits@arena.net.

Thanks for your understanding.

Hi everyone.

Ashanor, the team is aware that there´s no “cheating” or “hacking” option inside that menu. Please, select in this case “botting”, should you see the player again. Thanks!

Hi everyone.

Sinning, thank you very much for your feedback.

Sorry – currently there is no system in place for an accidental buy.

I’ll add that on my list of things to flail my arms and yell about to our programmers though

omino.4302:

Any plans for more medium skins in future? those big coats are vile

I can’t speak for art, but if you wanna see an epic sweet big coat for LIGHT armor, the GW1 HoM light armor reward is pretty big and coat-y.

Hey there, thought I’d come weigh in on this.

First, sorry you’ve had such a rough time with Arah. It’s a long and tough cookie to crack, but it can be done. RoRo has good advice: step back and reassess the situation. Define a leader. Build a strategy, and execute.

Now, you brought up a great concept for the DR system rewarding unique boss deaths. While I certainly don’t like to jump the gun on making claims, our next patch SHOULD include a newly developed reward system for people who couldn’t make it to the end that should alleviate a bit of this “walking away with nothing” feeling you have.
Personally, I love that my content kills players and challenges them. I feel pretty kitteny though when my content beats someone into the ground and takes their lunch money. I at least want you to walk away with something more than a repair bill and some random blues, and folks here are working on that very thing.
That being said, our next patch SHOULD contain some revamped loot drops from bosses that have the chance of giving small token rewards (among other things), which should help alleviate that.

One token to rule them all.
Any character to find them.
One vendor to bring them all,
And in the forge bind them.

The main problem we see with a universal token system, is that players will find the easiest dungeons they can do within the DR system’s influence range, and just do them over and over.
It would be like if people could use all their CoF tokens from the speed/exploit clears, and buy up Arah Dragon armor. Were that the case, the armor itself would have no real value behind it. When you look at a player and you see a full suit of dragon armor, you know that they did a certain thing to get that armor. With a universal token system, you lose that sense of knowledge of what another player has gone through to get what they have.

As Mike O’Brien said, we will have a mobile authenticator very soon.

Please do not create duplicate threads for the same topic. It makes more work for staff members to read through multiple threads for the same thing.

Secondly, we’ve made a comment about this bug here: https://forum-en.gw2archive.eu/forum/support/bugs/ASURA-Character-Creation-head-size-customization-missing-Oct-8th

This is a known bug that the team is working on. Please read the thread linked above for more details. Thank you.

The disappearance of the slider to control asura head size in character creation and the resetting of asura head size to existing characters are both bugs, and related to each other. These were not intentional changes, but bugs. We are actively working on fixing these two issues. Thank you for your patience.

For those of you who are still waiting — and those numbers are happily dropping every day — please open your support ticket and update it. It may be noted as “closed” but if you post an update that you still need assistance, the ticket will reopen and an agent will review your request.

Thank you!

ArenaNet President Mike O’Brien wrote a detailed article on account security. You can find it by clicking this link which leads to the Guild Wars 2 website.

ArenaNet President Mike O’Brien wrote a detailed article on account security. You can find it here .

This has been covered a couple of times, though I can’t find one of the other threads now. Anyway, the “survivor” achievement (which didn’t quite work reliably) was replaced with a to-be-announced achievement that’s tied to the upcoming October holiday content.

My apologies, yes you’re right, it got bumped to the 10/22 update.

Airatt.4083:

unable to purchase gems, using paypal or visa…

[—-001:000862:21583—-]

denzy.5630:

I’ve got the same error for the past few days.

Well, that’s not good. Is that the error message you’re getting? And have either of you submitting a ticket (so I can track it)? A ticket would be really helpful!

Feralnex.4069:

Hello,

I wanna ask, is there any possibility to Reset or Rollback account? Just this. Thank you

We do not have a process in place at this date for account restorations, resets, or roll-backs. We will have a restoration service in the future and will let you know the details about that when it’s available.

iMaGINaRiuS.6135:

Well the bug or problem is…. Anet is too thankful

I did a purchase gems to Anet this day 8/31/2012 and all good no problem !

but I keep getting spammed for the Anet bot with the Thank you for your gem purchase!
it doesn’t bothers me but im talking since that day about 120 emails and like 6 or more emails every day with the same email !!!!

yes Anet I understand ! u are indeed so thankful but please stop it ! :p

so if someone can help me with this, I will be so thankful xD

Thanks !

KAJIMARU.3108:

I have the same problem i get at least 5 emails a day… since i place a purchase back in 8/26/2012 it’s annoying.

I am so sorry this is happening to you guys. I’ll report it right away!

DeadPhone.3084:

That does sound like a backend software bug with the script designed to send out that email. There is not much you can do except create a filter in your email to throw those into another folder

Oh sure there’s something they can do: let us know about it, which they did. We’ll dig down and try to solve this. I mean we are grateful but we wouldn’t want to drive you nuts with too many emails.

Inappropriate.9431:

First off, I had to disable the email authentication system because I wasn’t recieving the emails anymore. I kept on trying to change the password for a week before it was hacked, but for some reason the new password would never work. Now I got my account back after being hacked and everything was gone and I started getting gear and weapons back the past few days trying to keep a positive attitude. Now my account has been banned for modifying the account, 2 days after I regained control and I can’t get any info out of Arenanet. What is going on? Why can’t I talk with somone one-on-one to actually resolve this issue?

You are talking to someone one-on-one when you submit a ticket. Those folks are not auto-respond-bots or drones — they’re human beings reading the ticket, assessing the situation, figuring it out and responding to you.

Please continue to work with the team. If you still need help after three days, post in the “Tickets for Review” thread in the sticky-thread section.

Kvitebjorn.7681:

Gaile Gray.6028:

Well, if I told you — hand on heart — we smited (smote?) more than 3,000 bots this afternoon, would that make you feel a little more cheery?

Awesome, i guess the Bot Smiting has begun for full force now

Thnx Anet

You’re welcome. It’s a very high priority for us, and it’s great to be making such good headway.

BTW, you have the best sig line ever.

LeCreaux.3087:

Yes, it made me feel cheery at least.

BTW I did report my first bots yesterday. I wasn’t completely sure they were bots, but since they ran in circles and had names like “asfsfs” I figured they might be.

If you’re submitting a ticket, hold down the key to display names and send that with your ticket. We <3 getting names to research!

Well, if I told you — hand on heart — we smited (smote?) more than 3,000 bots this afternoon, would that make you feel a little more cheery?

There’s a 6 page thread entitled “End Story Loot.”

https://forum-en.gw2archive.eu/forum/game/story/End-Story-Loot-spoilers/76517

TL;DR summary is: the 10/1 update changed the end game rewards to include 3 random green/yellow items, and a token that can be given to the Pact supply officer in Fort Trinity for a unique item. As of right now, there IS a bug, where the Pact officer is only available during the celebration story step, he’s intended to be available at all times once you’ve finished the story.

Are you filling out the report box that comes up when this happens? Those reports go straight to the appropriate teams to review, so sending them with detailed repro steps is the best way to report crashes. Thanks for letting us know!

Thanks for the report! Are you filling out the report box that comes up when this happens? Those reports go straight to the appropriate teams to review, so sending them with detailed repro steps is the best way to report crashes.

Dimitris.3195:

Guys at Arenanet and all people at the support center thanks alot for the immediate help you provided to me. My problem has been solved. If it was a hack attempt I lost nothing so I am happy. Thanks again. Keep up the good work

Thanks a lot for updating us, Dimitris. So glad it worked out well for you!

This is a security measure and we really recommend that you take this step now.

For issues like this, always get in touch with Support as soon as possible by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

We will be able to offer account restorations in the future but we cannot offer that service quite yet.

Since the question has been answered, this thread will be closed.

Transfers will be free until we state otherwise. Sorry for the cryptic answer, but that’s what the true answer is.

Hey everyone.

Looking at these grenadiers they are indeed using a high modifier than was planned, I am currently working on reworking this area of this dungeon and making a few tweaks to some other areas of it as well.

Unfortunately due to how our patch process works, these changes will not make it in for several weeks.

I apologize for this inconvenience to you, but I hope you will enjoy the modifcations I am making in this dungeon

And also, let me note, it’s not like DR is a default setting that we have to work around. It’s a system that is specifically and carefully coded for each unique place that it is being used. Real effort has to go into putting in DR on something.

There was a bug that put a hard limit on the number of items displayed while browsing categories in the Gem Store. That was fixed today. Sorry for any panic caused!

Cerise.9045:

LinseyMurdock.4165:

It’s not really a reason not to have it in the Mystic Forge. It’s more the reason why we never needed to ask the question “should we have DR in the Mystic Forge or not”.

Good point. But that still means there could be a glitch that shouldn’t be there. Unfortunately this is really bad time to buy large scales so I’ll have to wait before I can record my findings on… a large scale.

But like I said, we looked into it and there is no bug. The systems are so far removed from the DR code, it’s not remotely possible that they are touching in any way that could allow for DR in Salvaging or the Mystic Forge.

zbrkesbr.4173:

I want you guys to think about this a bit. Seriously. Why would we ever want to systematically discourage you from chucking things into the Forge or salvaging them as often or as fast as you want to? It is SO SO SO (I can’t stress this enough) important for items to be leaving the economy at a healthy ratio to the items being created and entering the economy, otherwise, there would be no economy. Everything would pile up and pile up until everything was worth nothing because the supply would be endlessly higher than the demand.

Bottom line, DR systems exist to prevent players from generating too much currency and destroying the economy. Why would we have DR on the things that balance and fix the economy?

There a simple answer to that last question: to limit income of new items/resources to players via Mystic forge. By your own logic: less items – healthier the economnomy is.

I suppose that is a fair enough point. Though then I would ask if that works when it also has the side effect of causing people to stop using it altogether.

Anyway, my personal logic for why DR in Salvaging and the Mystic Forge isn’t the point. The point is that it just plain is not there. Intentional or not. It does not exist.

It’s not really a reason not to have it in the Mystic Forge. It’s more the reason why we never needed to ask the question “should we have DR in the Mystic Forge or not”.

It’s a search problem. We are working on a fix. Sorry for the confusion.

Thanks for the feedback. All observed or discovered exploits should be reported by sending an email to exploits@arena.net

Thanks!

We got your email; thank you for the report!

This issue is related to out-of-date prices in search results. We’re working on a fix and will have it out as soon as we can. Sorry for the inconvenience.

I just walked over to the programmer who implemented the DR system to ask if there is ANY way that there is some hidden bug that could be causing DR in Salvaging or the Mystic Forge. We discussed the way the system works and I am here to assure you all, that this is not possible. There is no hidden bug. The DR system does not come anywhere close to the Mystic Forge or Salvaging systems AND there certain triggers that are required for the DR system to kick in which simply can’t possibly be set by the Mystic Forge or Salvaging.

If we had DR in Salvaging or the Mystic Forge, we would tell you, just like we told you about the DR in other areas of the game. But for the sake of argument, let’s assume that you just don’t remotely trust what we say, and let’s look at this from another angle.

I want you guys to think about this a bit. Seriously. Why would we ever want to systematically discourage you from chucking things into the Forge or salvaging them as often or as fast as you want to? It is SO SO SO (I can’t stress this enough) important for items to be leaving the economy at a healthy ratio to the items being created and entering the economy, otherwise, there would be no economy. Everything would pile up and pile up until everything was worth nothing because the supply would be endlessly higher than the demand.

Bottom line, DR systems exist to prevent players from generating too much currency and destroying the economy. Why would we have DR on the things that balance and fix the economy?

This is on our list of changes and improvements we want to make to search.