Guild Wars 2

I do not think there is a means to delete “remembered” IPs right now.

To resolve this situation, have you considered the Mobile Authenticator?

Please provide your friend with the information in this thread to enable him to get help as quickly as possible.

Please feel free to email forums@arena.net to ask about this.

What server?

Hello, folks,
I just wanted to let you all know that we have been looking into this.

Unfortunately, we’ve had no luck reproducing the issues on our own systems and are unsure of what the cause might be. Personally, the only way that I have been able to “break” the audio (albeit temporarily) is to unplug USB headphones while the game is running. Whether using these headphones or the internal speakers, however, changing the OS X output device (System Preferences > Sound pane > Output tab) and restarting the game always makes the sound perform as expected.

We will continue investigating, but we ask that anyone experiencing this lack of game audio please post their system specifications as requested in this sticky.

Edit: Thanks to everyone who has posted their systems specs. Please be sure to also submit a customer support ticket.

LeCreaux.3087:

I took a screen cap and looked up the account names.

Sent it in as ticket 121010-000282. That’s five more bots for the list.

Many thanks.

ericjdor.6089:

“Well, if I told you — hand on heart — we smited (smote?) more than 3,000 bots this afternoon, would that make you feel a little more cheery?
Gaile Gray
Support Liaison
ArenaNet”

Sorry this quote isn’t neat and tidy… there’s not an obvious way to quote for me. Gaile, this is excellent news, but I just want to point out this is the first INKLING that there has been any movement on the bot issue in almost 2 weeks. I know this may seem morbid and maybe a little demented, but maybe someone could put up a “Bots Killed” counter on the main page, just so that it doesn’t feel like all us players are doing is just yelling into a brick wall when we report these bots?

Thanks, and I know it’s “Rock devs Hardplace” out there.

If you’re demented, I’m right there with you. I’ve asked for a Bot Kill Report, and I’d be happy to maintain that on a daily basis!!

Rogue Jimmy.4908:

@nimajneb
This is what used to happen in GW1
http://www.youtube.com/watch?v=3fFYug8nXcM

Still does. About 100 times today alone.

And for all players who are hoping for some sort of ban FX, I’m right there with you. I adore The Dhuum Effect and hope that someday we’ll have something equally splendid in GW2!

Bar.4062:

Lauren Hotson.5068:

The ability to hide shoulders is a universal feature and it cannot be disabled for just one piece of a set.

But by that same token, isn’t the ability to SHOW shoulders also a universal feature? Does it make sense to disable this for one item in the game?

I understand your concern here, but unfortunately, the way the coat for males of this set is designed does not allow for the textures of shoulders to appear. =/

It was an executive design decision to make some sets like this in an effort to make distinguishing features between the male and female versions of the set.

We apologize for any inconvenience this may have caused.

The ability to hide shoulders is a universal feature and it cannot be disabled for just one piece of a set. In the case of the Citadel of Flames armors, the shoulders are hidden if they are equipped with the CoF coat. If you use those shoulders with a different coat, though, the shoulders will appear.

sergfocus.9137:

Lauren Hotson.5068:

Hello everyone. Thank you for reporting this issue to us!

The Citadel of Flames coat actually hides all other shoulderpads because the design of the coat comes with its own shoulders (the right shoulder, specifically). If you look in your hero panel and hover over the shoulders while your CoF coat is equipped it should say at the bottom of the hover panel, “this item is currently obscured by another.” (See screenshot)

If you equip the CoF shoulders with a different coat, they should appear, but when coupled with the coat from the same set, they will not.

Hope that helps and sorry for the confusion!

Thank you for the update on this,so I wanna confirm this. we will never see the shoulders with this Coat never? cuz really look good.. instead of that half shoulder thing… and if i wanna other shoulders,they wont be seenble? cause I think people buying CoF shoulders because of how awsome they look.. its really sad we cant really see them

Hello, I’ve updated my previous response on this matter. We understand everyone’s concern for this set, but unfortunately the design of the shoulders does not have an easy solution.

Have a great day!

Saidin.1042:

Hey just an update. Even though ArenaNet is probably a little overwhelmed in support requests, the GMs responded to me pretty quickly and gave me the benefit of the doubt. Thanks again.

Thanks for updating the thread. It’s good to know it was resolved quickly for you.

Setting the account name in the QR code to something more readily associated with GW2 is a great idea. I’ll make sure we do that, thanks!

How did you do the quest twice? Did your friend NOT accept progress the first time?

I’m not sure off the top of my head of how using command line arguments would interfere with the use of the mobile authenticator; but that’s likely just because I can’t remember all of the command line options offhand ;-) If you find a combo that doesn’t work, please feel free to report it in the official feedback thread

For those who don’t have access to a smartphone, there are hardware devices you can purchase which support the same standard that we use. Just check for “OATH” or “TOTP” devices which comply with RFC 6238. Naturally, we cannot recommend or endorse any specific products.

Hi everyone,

I just wanted to precise a little thing regarding this thread. The goal for this discussion will be to let you speak about this new authentication feature.

However, we would like you to post your feedbacks and/or bug reports on this thread in order to give us more visibility about it.

Like this, we hope it will be clearer for everyone, on one side, we will be able to gather your feedbacks and the bugs on the most efficient way possible, and on another side you will have the possibility to discuss about this feature as much as you want here.

Thanks!

Thanks for the report! We’d like to collect all feedback and bug reports in one place, so please direct all further comments to this thread. I’ll be locking this thread.

Thanks for the feedback! As it is more along the lines of suggestions, however, I’ll be moving it to the story forum.

Please provide the team with feedback and bug reports for the Beta Mobile Two-Factor Authentication feature in this thread.

• Please keep your feedback constructive, focused, and specific.
• Please make your bug reports detailed and specific, focusing on reproduction steps.

For more information about this feature, please read this post by Mike Lewis, the Security Coordinator.

This is just a reminder; it shouldn’t be taken as evidence that your account is in danger.

Also, please note that the warning may not disappear until after you close, reopen, and re-login to the launcher.

Thanks for the feedback! Clones not having the explorer stars is definitely a bug, and we’ve noted it in our database. As the rest of these ideas are more along of suggestions and feedback, however, I’ll be moving it to the Mesmer profession forum.

Any system that supports RFC 6238 should work with our authenticator implementation.

Took a couple of days to get debugging in on this. It is in fact a 40ms difference which equates to about 7% less damage when spamming 1. We made this change because it was creating some animation bugs to leave it where it was. It was also encouraging just spamming 1 which isn’t the most fun gameplay. If our data shows shortly that shortbow is now not effective we can certainly address that, but would do so by improving other skills on that weapon rather than by reintroducing the spam on 1 and the bugs that it was creating.

Hello everyone. Thank you for reporting this issue to us!

The Citadel of Flames coat actually hides all other shoulderpads because the design of the coat comes with its own shoulders (the right shoulder, specifically). If you look in your hero panel and hover over the shoulders while your CoF coat is equipped it should say at the bottom of the hover panel, “this item is currently obscured by another.” (See screenshot)

If you equip the CoF shoulders with a different coat, they should appear, but when coupled with the coat from the same set, they will not. The shoulders still contribute the stats to your set.

We wanted this set to be unique for male players as the flame sash across the front of the coat with the spike on the shoulder does not exist on the female set. If you really love the shoulders, you can always transmute them onto a different set with a different coat. The shoulders still contribute the stats to your set either way. We have a few other sets that behave in a similar fashion.

Hope that helps and sorry for the confusion!

Hi Kootz,

I’d like to collect a Game Advisor report so I can look into why you might be experiencing these two errors. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Please note: You can join us in beta testing our Mobile Authentication system today. Details here.

The team is developing a mobile authenticator. In fact, it’s available now in beta form.

Get more info here!

This boss is definitely exhibiting unintended behavior.

It is intended that he spawns his adds. Look for an update on him in the upcoming weeks.

Hey everyone.

We are looking into an additional reward system to add to bosses so that killing a single boss feels a lot more rewarding than it does right now. We are gathering data internally on it and will release information on it as it gets closer to being implemented.

Being stuck at the last boss and unable to finish the dungeon thus receiving now reward is a terrible feeling for any player, hardcore or casual. We are looking to remedy this.

Iteration is the name of the game

https://forum-en.gw2archive.eu/forum/support/bugs/Story-Quest-Battle-of-Fort-Trinity-Problem/392936

Hello,
as this question has been answered, the thread will now be locked.
Thanks for understanding.

If you have submitted a ticket, the team will take care of you. If you do not have a resolution or an explanation of the situation within 3 days, you are welcome to post in the sticky post “Ticket for Review” above.

PlaySpan has sold Guild Wars games in their online store.

As with any security issue, if players use the same credentials across multiple services and accounts, then that presents a risk to their account and we encourage them to change their password.

Unfortunately, due to the laws governing contests in each of the hundreds of different countries around the world, we have to restrict the eligibility to regions where we have publishing and legal support, and currently this is in North America and Europe.

Additionally, certain provinces such as Quebec, have laws which restrict contests, and due to those restrictions, residents there are not eligible to participate, unfortunately.

This is a known issue that appeared in the 10/7 update. We’re working on it.

As noted earlier, if you have a character who was jumped forward in their story (a while ago), you were reset back to the L26 step where you choose an order, so you won’t miss any content.

At the present time it’s not possible to restore these losses. I think your suggestion would make a good addition to the Suggestions Forum, though, and you should consider adding it there!

I understand your concern, but you should know that ArenaNet does not use and has never used PlaySpan for billing or micro-transaction services in Guild Wars or Guild Wars 2.

We do not share account credentials with PlaySpan or any other company.

This incident does highlight the importance of using strong, unique passwords for every account you wish to keep secure. For more information about account security, we encourage you to read this post by Mike O’Brien: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

ArenaNet does not use PlaySpan for its micro-transaction services in Guild Wars or Guild Wars 2.

We do not share account credentials with PlaySpan or any other company.

This incident does highlight the importance of using strong, unique passwords for every account you wish to keep secure. For more information about account security, we encourage you to read this post by Mike O’Brien: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

Monster encyclopedia does sound pretty cool. I’ll bring it up with the writing team to see what they think about it. I’m sure there was already a discussion about it, but it doesn’t hurt to flail my arms about things.

Edit: unless, in the event of me flailing my arms, I accidentally slap someone.

He just really really really likes you. He wants a hug!

We’ve talked about saving progress in dungeons, and it’s currently on a list of things for our tech-priests to look into. There’s no code to support it right now, but it is something we’re exploring the possibilities of.

I say /should/ in my post because they are assumptions. Our current plan is to roll out new loot stuff for dungeons next path, and I assume it will get done since I’m pretty vocal about it, and I know the people working on it, and trust them to have it done and tested in time.
And I assume players will like better loot drops with token potential on bosses. We’ll evaluate the system with some play tests and see how we feel,and of course your feedback here on the forums will help us in fixing/adjusting things as well.

Hi Everyone,

This discussion is very interesting, but please stay in the topic.

This thread is about GW2’s community so let’s just speak about this topic and no other ones.

Thank you

Hello,
as this question has been answered, the thread will now be locked.
Thanks for understanding.

Hi Quickfoot Katana.

We are sorry to hear that. A bug report sent to our Customer Support through a ticket will certainly help us studying the issue. Unfortunately, there is possibly no way they can return you those rewards.

Thanks for writing and sorry for the inconveniences.

Hi everyone.

FazzClink, as MrsAngelD has correctly stated, there are plenty of different channels and networks we are using apart from the official forums to keep the community updated with the latest news.

Hello,
as this question has already been answered, the thread will now be locked.
Thanks for understanding.

Hi everyone.

Thanks for asking. At the moment we are unable to provide this kind of information.

Server transfers will eventually stop and when that moment comes the community will be informed pertinently through the forums.

Hi Cesmode.

Thanks for bringing this to our attention. I annotate your feedback regarding these issues and will pass it on to the team (also contacted you by PM).

Hi Tomlin.

This is a known issue and our team is working on it as a priority.

Moved .