Guild Wars 2

Tom Gore.4035:

The 5% is the fee for the bird that picks up your items and carries them to the seller.

Bird’s gotta eat.

We just fixed it. Happy searching.

Thanks for the feedback.

Please do not create a ticket for someone else. It confuses the issue and delays the response as the team sorts out what’s going on with multiple tickets (from different sources) about the same account issue.

I found your ticket, and you were sent a response to let you know that you were in the system. If you didn’t receive it, please check you Junk and Spam folders, as it was sent immediately upon your submission of the ticket.

I just looked up the Log-in Name on this account and I cannot see that your friend submitted a ticket. Please ask him to do so. Don’t worry about his English being not-so-good — we just need to hear from him and we’ll do the best we can to help!

We cannot transfer people upon request. What I recommend is that you all discuss the matter and decide upon a world with a lower population. This will not only allow you all to be together right away, but it will allow you to invite others to join you, as it’s less likely that world will reach capacity immediately.

The feature to that would allow a player to change his/her display name change may come about in the future, but it’s not on the short list for a variety of reasons.

papryk.6273:

Red Falcon.8257:

They banned 3000 bots this tuesday.

source ?

Our Security Team via me. We endorse this message.

Edge.4180:

Still receiving in-game mail from gold sellers. Still seeing gold selling spam in chat. Still watching them running around in packs, “hunting” out in the wilds. Still reporting, for whatever that’s worth.

Reporting is good. And removing bots is an incremental thing. There’s a certain level of “whack-a-mole” on this, but trust me, the moles are losing.

The forums are not for the discussion of aspects of other games. As such, this thread will be closed. Thanks!

Hi everyone.

Idunaz, thank you for your feedback.

Hi Volrath.

Sometimes it just happens and appears in Spanish and also in German or French. It normally disappears after some minutes or after refreshing the page.

Hi there, Skar.

No problem. Keep an eye on that one and rest assured that the team is working on this.

Hi everybody.

If you read the article that you have pointed out, you already have the answer: the “Extended Experience” are indeed on the table and will arrive to the community of Guild Wars in due time. We will keep you updated in this respect.

We proceed to close the thread, in any case, as this is not really a suggestion.

Perfect, as it seems that the problem has been solved, we proceed to close the thread.

Perfect, since it seems that the questions is solved, we proceed to close the thread.

Hi Bucketkafa.

There is an in-game reporting tool which works for botting and hacking most of the times (right-clic on the user and select “botting” as a reason for report); however, for episodes of exploiting and hacking we also accept reports (screenshots, names, videos and factual descriptions) sent to the following email address: exploits@arena.net. Your situation seems unfortunate but I am not sure it would fit in any of those categories and therefore, it cannot be really reported.

Thanks!

Hi there, Pandemoniac.

What you suggest makes naturally a lot of sense and we will forward it to the forum team to see if we can get some new features implemented.

Hi MeveM.

This is a feature that the team will implement in the future. There are plenty of threads in this section that have been asking for this.

Hi NegativeFusion.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks.

Hi everyone.

Yes, Erasculio, the team has already acknowledged this and are working on it. We ask for a little bit of patience till the issue gets fixed.

Hi Anryka.

Thanks for posting.

Would you mind to check and post in here? It is a bigger thread that is dealing with the same issue and for us would be better to keep all of you guys with the same problem in the same thread. The team is aware of this and working on it.

Thanks for your understanding!

Hi everybody.

Xlion, thank you very much for your feedback. We will proceed to close this thread as well for the reason that it does not really provide any discussion about GW2; there are indeed other ongoing threads in different subforums where some bugs and solutions are being currently discussed. Making a thread such as this it does not help us nor the community.

Thanks.

Hi everyone.

Squall is right. The best would be to choose a unique password that you have not used before.

Hi everybody.

The issue should be resolved now with the new build. However, if you are still experiencing problems during the day, do not hesitate to let us know.

Thanks for your patience!

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks!

Hi everybody.

Zess is right, if you keep on trying at different times the gates of the Tarnished Coast will be opened again for you.

Hello Skitz.

What you have to do is send a ticket to Customer Support, here, describing the problem and providing them with as many details as possible (account name, character name if he has, serial code and so on). They are the ones who can effectively help with this kind of problems.

Hi everybody.

Cix, you should issue as soon as possible a ticket to Customer Support. They are the ones who can effectively help with this problem.

Hi Kashim.

EndlessDreamer is correct. In the future we will implement Guesting, which will allow players to invite their friends from other servers. For the moment you can move quite freely between servers but this will stop in due time.

In any case, we will keep you updated should new changes arrive.

Hi Peter,

you can certainly request an email change through the Customer Support, indicating the current email associated to your account and the new one.

Hi there.

Cameron Dunn has been answering in the following thread. The issue should have been fixed. Please, reply to that thread to let us know!

Thanks!

Hello everybody.

This is great but we will proceed to move the thread to the subsection Dungeons, as it seems more fitting there.

Have fun!

Hi everybody.

Yes, Remix, you can chose that option as a report option. You can send also reports about hacking episodes to the following email address: exploits@arena.net.

Thanks for your collaboration!

Hi everybody.

Thank you very much for the feedback, which we will proceed to pass on to the team.

Hello to everybody.

Joshewwah, we are sorry to hear that. But as the other users have correctly stated, at the moment we do not make item refunds.

Thanks for your understanding.

Hi everybody.

Arrownin, the forums are not the best place to let us know about these issues. Be sure that the team is working on this intensely.

The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hi both of you.

As the question seems to have been correctly answered, we proceed to close the thread. Thanks.

Hi everybody.

Thank you very much for your feedback.

This should be fixed in this build (the one which just happened) – please reply to this thread to let us know!

General

• Fixed a recently introduced issue that could cause some players to getting stuck in loading screens primarily during PVP matches
• Fixed a recently introduced issue that could cause some players to not see other characters models
• Restored Asuran head sizes to the size selected during character creation
• Fixed a bug with the Asuran character creation head size slider

No. You you will need a second account in order to play simultaneously on two computers (of any kind).

Be sure to look over the Guild Wars 2 Support pages. You’ll be able to find answers to these and many more questions there.

Hi csack,
See the My Account link just under your name near the top of this page? Just click on that, then click the Download Client link on the left side of the next page, and click the Download for Mac (Beta) link on the page after that. Once you do, you’ll be downloading the dmg file that contains the Mac installer.

There’s no need to re-register as you’ll be using the same account to log in to the PC and Mac clients.

For the full download and installation instructions, look for the Macintosh Installation Instructions link on this page.

Hey folks,

We will be pushing a build shortly that should resolve this issue. Thanks very much for being patient, this one was more complicated to fix than normal, but it looks we’ve got a handle on it and will get it taken care of very soon.

Nope, not intended. Thanks for the report, we’ll get it fixed.

So, I sat down and wrote about 3-4 paragraphs as to why the golems are behaving the way they are. It has less to do with some heat vision sci-fi tech, and more about the mental state of the poor golems simply looking for hugs and friends.

In the end I decided not to post it. It was much too depressing. Suffice to say though, it’s your fault they explode because you are avoiding their hugs and adoration. You monster.

Dingus.8796:

I named my necro Syphylis. Guidelines don’t say anything about misspelled diseases.

And every other spelling of it I could come up with was already taken…

The guidelines definitely do speak against “creative spelling” of offensive names. Honestly, that’s just not ok.

That is confusing. Can you please give me the ticket number so I can look into this?

Thank you.

This is intended. Other skills that give temporary invulnerability work the same way.

It looks like we had a bad hamster wheel faulty server, so if you were disconnected, that’s expected, as we had to reset things to get these issues resolved.

If you’re still experiencing bad lag, please let us know which map and server you’re in. Thanks!

OpLickem.8250:

I had my first encounter with a suspension due to unauthorized log-in attempts today and although I’m confident that support will help me resolve the issue and get my account back, I’m wondering about future log-in attempts.

I use a unique password for each of my accounts and I believe that really saved me this time but these attempts seem to be horribly common even according to Mike O’Brien’s message about account security. He mentioned that they could see attempts using specific usernames with specific passwords in attempts trying to find a match where people have been reusing passwords.

I have to ask, wouldn’t it save a lot of headaches if GW2 used more unique account names? I was hopeful for this when creating my account here but everyone on the forums and in-game can see my account name. Even using emails which are hidden can be horrible for an alternate choice because emails are used all over the place. Like using a gmail account would link your email, youtube, guild wars and guild wars 2 accounts all together—at the least—especially if you have your two games linked to utilize the HoM bonuses.

I’d really recommend and like to see hidden and unique usernames for logging-in to the game. Just a thought/suggestion.

Your display name — what you see here on the forums — is not your username or your log-in name.

How did they contact Customer Support by phone, when we do not offer phone support? That’s a mystery to me!

We will have account restorations in the future, for compromised accounts. They will not be used to undo an accidental item deletion or to offer a do-over for a purchase. Accounts will be reviewed and must meet certain requirements in order to be restored.

I am sorry, but I cannot give you a timeframe for the implementation of account restorations. I do believe it will be relatively soon, though.