Guild Wars 2

Please submit a support ticket: support.guildwars2.com and then "Ask a Question. The team will help you.

Hi everyone.

Creating this kind of threads does not really help the community. First, it is not fair to name a full server because of the actions of some individuals. Besides, there are in-game reporting tools for cases like this and we are also encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

We will proceed now to close this thread.
Thanks for your understanding.

We are working on several ways to help players with various issues. In your case, the most relevant is the ARS (Account Restoration Service), a free service that is intended to “roll-back” a compromised accounts to a point just prior to the incident. Once an account is returned to the owner, he/she can request restoration and, if it is warranted and approved, the entire account is restored to a point immediately following the compromise incident.

This is account wide, not character- or item-based. And we hope to be able to offer this very soon.

You definitely can get help for this situation from our Support Team. Please go to support.guildwars2.com and then use the “Ask a Question” tab to submit a ticket. The team can look at the situation and make adjustments, when appropriate, to allow the purchase(s) you have in mind.

And thanks for your support of our game!

Yes, everything is retained by us in our databases. That is why you can install on multiple computers or play from a friend’s house. You’ll be just fine.

Pavel.6840:

Thanks Gaile.

I know the one’s that say “Name is Taken” I can’t do much about. But will there be a time in AreaNet’s future where the “Reserved Guild Wars 1” names will be massively released? I know there’s no timetable currently, just didn’t know if the possibility of it never happening was on the table.

If one day the GW1 reserved names are changed, then I’ll make my character now, come up with any old name and go from there. If the prospect of GW1 names never being released is real, then I’ll have to think a lot harder for a name to use. I’ve learned from many years of MMOs, do it right the first time, or don’t do it at all…

Yes, names will be released. Thank you for not insisting on a timeframe, but I have never heard that we might not release them, and in fact have heard multiple times that we will. Now, if a programmer came up to me next week and said “We found we will never be able to release the names” I would be (1) shocked and dismayed, and (2) posting on this forum in a nanosecond, since we would want players to know.

I feel sure that you can go forward as you outlined.

Hi everyone.

Thank you very much for your contributions. However, the general tone of the thread is rather negative and remains no longer constructive. Therefore, we will proceed to close it now.

Thank you very much for your understanding.

sigh

The policy, as stated, is the policy. Please don’t read the policy and say “But why not approve this one?” or “What about that other one — I need to know why not on X, Y, or Z?” As we have said, “we will not approve any third-party program.”

A few more points:

1. Saying “give us more options so we can choose what to use these instead of using third-party programs” isn’t reasonable. Which option first? The one you like, or the one that someone else is requesting? There are a gazillion options in the game, and asking for more isn’t “the only real solution.” Not by a light-year.
2. As stated, we will work with the community to build apps in the future.
3. Our legal department didn’t write that — I did.

Asked, answered, and locked. I understand you were able to use the name in the past, but this is, quite literally, a new game with new standards. No stranger who sees that name instinctively knows "Oh, this guy was in GW and was given a “bye” on the name." No one of a similar status thinks, “Well, that’s a bodily function that they’d block if it was spelled properly, but that’s such a cool use of ‘creative spelling’ that I can understand why it’s ok to use it here.”

I totally understand the vernacular. I completely agree that it’s not a horrendous name. But But it was reported, reviewed, and ascertained to be unacceptable. And when that happens once, it will likely happen again and again, and it’s not reasonable to expect special consideration on a repeat basis. I’d suggest you shrug, rename, and move on.

If you have other names of a similar type, I further suggest you contact Support and work with them to change them now. If you have not made the characters with those questionable names but intended to do so in the future, you might do that now and do a single, large-scale renaming. The team will work with you on this.

Please give me the two ticket numbers — the first issue and this one. I’m sorry that you’re frustrated, and naturally do want to help you, but without the account history/histories to review, I cannot really do so.

If your friend is still unable to log in, he should contact Support: support.guildwars2.com, then “Ask a Question.” The team will help him.

We have publicly stated that renaming will probably be a purchasable option in the Gem Store sometime in the future. I cannot tell you for certain when that option will be available, but I believe that at some point in the future, you will be able to purchase a character rename.

What I cannot assure you, of course, is that the specific name that you desire will be available. That is a matter of chance, of course, as it is with any game.

There are known issues with the Tome of Influence and we are working on a resolution.

I would imagine they were caught in an RMT sweep and that the account was closed. That’s my first instinct, anyway.

Any would any player engage in “pass the items back and forth” when they know that those associated with Real-Money Trading are being banned by the boatloads? If you get a mail asking you to accept and send back items, do not do it. I can’t think of a single legitimate reason why this should be happening in the game, except as a means to try to blur the lines of RMT transactions.

As a player, I suggest you say far, far away from these sorts of “transactions.”

Since you can contact Support via the “Ask a Question” tab, they can help you figure out why you cannot use the account-wise support system.

What is the 12-digit incident/ticket number?

I need the 12-digit incident number in order to review the case.

And please, do not make another thread about this. Two is one too many. Thank you.

Please provide your 12-digit incident or ticket number, to aid in a review.

I’m sorry, but these incidents are too unclear for me to make a comment on any of them.

Please discuss with Support, but do be aware that they use much more than a single point of data before terminating an account for RMT activity. If Support says “No,” I have, historically, had very few cases where a follow-up review has resulted in reinstatement. I am not saying that it never happens, but it is very rare.

Thank you for filing the ticket, Darxio. I totally understand your concern. Because you’ve purchased gems in the past (for which a thanks is in order! ) it’s clear to me why this transaction is making you wonder, since it’s progressing so differently than your previous purchase.

I have looked at the ticket and it has been escalated to a senior agent for review. I feel quite confident you will hear back tomorrow and you can decide how to proceed based on that discussion.

Thank you for your patience.

https://forum-en.gw2archive.eu/forum/game/story/BUG-The-Battle-of-Fort-Trinity/109154

https://forum-en.gw2archive.eu/forum/game/story/BUG-The-Battle-of-Fort-Trinity/109154

Renato.3045:

Tks, Mike, however, I got this going on in my account since Thursday, and I got a different message from the others, I am suspended and not terminated. We all agree you should spend time solving the problem, however, this shouldnt be your job, you may have go think this is the first of many issues and technical problems you will go through, and we have nothing to do with your lack of staff. You need a better support! And yes, you need to keep working into solving this AND keep us updated, cause we are not your friend, we are customers. How much this game costs a licence? How many people should be there to answer our frustrated kitten today? Sorry man, as I said, I understand technical issues ans whatever problem, but what I cant understand is why Anet takes 3 days or more to answer a support ticket, mine wanst anwered yet, you dont have to tell any of us, what the hell is going on with your confidential software, we dont care about it, what we care is about customer service and about the weekend we spared to play, and now we wait and hope, ask like if it was a favor, begging for some info. Come on!!!! If its not your job, ask someone to answer our inquiries, like any other respectful company would do.

Hi. This sound very much not your situation is not part of the issue that folks experienced last evening/early this morning. Support will be answering you very soon, and it’s not likely to take three days at all! (The 3+ day thread is for those situations far outside the norm; most situations are resolved in 24-48 hours.)

If you continue to have an issue, you can post in the Tickets for Review thread above. I just feel sure this will all be worked out for you before you need to do that, and again, your particular situation was unrelated to the issue outlined in this thread.

Thanks for understanding.

caliselina.9416:

Thankfully my account is now back up and running! Thank you very much for reactivating it, it is very much appreciated! I almost came close go actually going out and having a social life, it was a close call but I can comfortably go back to holing myself up with my room with a cup of tea and Guild Wars!

Whoa, a narrow miss, but we’re happy you’re back in Tyria.

I have to turn my screen shake of when I play guardian and am using the mace. I end up getting woozy after about half an hour lol

yeah, it was my attempt at doing some more cinematic stuff. Bob’s advice will help you avoid becoming nauseated!

https://forum-en.gw2archive.eu/forum/game/story/BUG-The-Battle-of-Fort-Trinity/109154

Hi,

Resolving bugs can take a while as we always have to test every bug corrections together in order to avoid the apparition of new ones. This can lead to several test cycles which will be more or less long depending on how difficult the bug resolution can be and how the results of those tests are. We are trying to work as fast as possible, but we will always do it in the best and most meticulous way.

Regarding the suggestions, due to the massive volume of posts that this sub forum is generating, you should not expect individual responses as explained in this thread. But be sure that we are reading and forwarding them.

I will now close this thread.

I just realized I didn’t actually say this in my post: I’ve gathered a list of accounts affected by this bug and reversed the account terminations. Everyone in this group should be good to go.

Hi,

As already explained in this thread, we are actively fighting against bots.

We understand how frustrating it can be to still see bots, even after our announcements, but please keep on reporting them via the ingame tool or by sending a request to our customer support.
Creating more threads about this situation will not help us to resolve it.

Thank you for your understanding & cooperation.

Hi all,

First of all, please accept my apologies for the turnaround time on this matter. As you are aware, this occurred on a Friday evening for us here at ArenaNet, and for hopefully obvious reasons that complicates the timing of things. However, I’ve managed to identify the origin of this problem and have taken steps to correct for it.

While I’m here, I’d like to address a few concerns that have come up in this thread.

First and foremost: we do not issue automatic bans based solely on player reports. All player reports are investigated and bans are issued where appropriate. There is no reason to worry about other players maliciously and falsely reporting you; our policy is to consider hard evidence, not simply anecdotal reports.

Secondly: identifying and solving this problem is a largely technical issue, and involves many confidential aspects of our systems. Please understand that we cannot detail the process that goes into working on issues like this because of their sensitive nature. I apologize that we cannot provide frequent updates, but the fact of the matter is that we face a difficult choice between spending time updating here and actually solving the problem at hand. I trust we can all agree that solving the problem itself should take priority ;-)

Third: the root issue behind this situation was a technical failure. Obviously I cannot go into detail, but the bottom line is that our entirely human reviewed banning procedure was conducted based on corrupt data. We review all evidence prior to issuing account terminations for tampering with the game; in this situation, our evidence was incorrect. I am actively working on improving our procedures to ensure we are less likely to make incorrect conclusions based on faulty data in the future.

Thank you all for your patience and understanding.

Hi,

We will have account restorations in the future, for compromised accounts. They will not be used to undo an accidental item deletion or to offer a do-over for a purchase. Accounts will be reviewed and must meet certain requirements in order to be restored.

Unfortunately, we do not have any timeframe to provide regarding the implementation of account restoration yet.

This area was supposed to be hooked up before launch but we got swamped and the script I wrote didn’t get submitted to localization in time. It WILL get hooked up and operational at some point. (Though everyone is actually MORE swamped with post launch content than before we shipped, it seems) What really sucks is that it can be seen from outside, which really ruins the effect. It’s not supposed to look like UFOs or be reminiscent of anything alien. and Ceiling Cat was going to be a super secret Easter egg that only a very few would ever see. What sucks more is that this is one of those projects I did almost entirely on my free time (as is the fragmented garden statue of Caudicus and the Lion’s Arch Lion sculpture) and it’s getting out there in a completely stupid ugly way. I’m not blaming anyone but us. It’s totally natural and healthy for fans to poke at every corner to find this kind of stuff. Just makes me sad that something that was supposed to have a very specific mood is ruined for a lot of people now. anyway, I appreciate you guys bringing it to our attention.

Hi,

As this thread is full of off topic postings and trolling, I will now close it.

Thank you for your understanding.

Hi,

Thank you for your feedback. As we already have several threads of the same type, I will now close this one in order to avoid duplicate.

Thank you for your understanding.

Here are the new rankings for this week! We’ll post the prettier version once Habib is back in the office.

NA Rankings

EU Rankings

Hi,

As we already have the same discussion here, I will close this one.

Thank you!

Hi,

Please contact our customer support for this kind of request.

Thank you!

Sorry, Habib was out yesterday. I’ll post the raw numbers in a bit and then we’ll post the newer prettier version next week!

Rank is intended to be a metric to show much how you’ve played of PvP, and how experienced you are over-all as a result. The various banners that come with rank is a bit of a prestige thing that says “I’ve played me a ton of PvP!”

The addition of our new paid tournaments, and the features that will follow after it will be how we answer that clear question of: “who is the best”. We think it’s important to have both. As we begin our new live releases, starting with Shadow of the Mad King (and the new pvp hero tab and paid tournaments) you’ll see pvp feature additions come very regularly going forward!

All the best and happy n00b stomping,

I feel like the sandwichmancer class remains horribly unbalanced, NERF IT ANET!

Just wanted to pop in and say thanks to everyone for all the nice comments about Gw2 in this thread. We’re thrilled to see such an overwhelming majority of you feel like you got more than your moneys worth out of Gw2!

And while that is all well and good, we’d like to think we can give you even more for that initial $60 investment. The Shadow of the Mad King release on 10/22 is just the start of what will be a series of high quality regular releases expanding on all parts of the Gw2 world, from special events and holidays, to new content and features.

Our hope is by the end of the year, you look back on those $60 and feel like you not only got a great game, you also got a massive amount of live additions as part of that one-time purchase.

We’d love to have you all come back to this thread on January 1st 2013 and let us know how we’re doing

Thanks again everyone, and see you in game!

All of the additions in this Shadow of the Mad King release except for the Halloween holiday stuff itself will permanently stay in the game, yes.

If you want to catch the Halloween stuff, you’re going to want to make sure you’re here for the holiday festival! It comes in acts, so check in on a regular basis over the course of the week after the release goes live!

Hi HolyCow.

The team already said that they will implement this in the future.

Hi everybody.

The forums are not the best place to notify this kind of issues. We understand that you are fed up with them and that they are interfering in your gaming experience.

However, the team has repeatedly stated that they are working on it and that the best way to help us is to keep on reporting every incident of suspected botting behavior you witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience as it is greatly appreciated.

Aria.4817:

I would really like to see the option to buy a authenticator, as someone who does not see the need for a smart/cell phone I would love to have the option to just buy one for 5-10$.

Anyone else feel this way also?

Aria, I merged your thread with this one as this seems more fitting for your original message.

Hi everyone.

We understand that this is a major issue for all of you but Mike and the other members of the security team are working actively on this to fix it. They will keep you updated as soon as they discover what is causing this.

Again, thanks for your patience.

Hi everyone.

We will proceed now to close the thread as it does not remain constructive any more. Thanks for your understanding.

greyblue.4962:

As an example, there’s a way to get into the “bottom” of Rata Sum without dying. It doesn’t involve hacking, just combining buffs and traits in a certain way and making the jumps just right. Is that considered an exploit?

There’s nothing you can really gain by this except to explore other bits of the landscape, so it seems like it should be ok, but I wanted to make sure, as no one else seems to do it.

If you are capable of reaching that zone without hacks then it is not considered an exploit.

Hi Shawno.

We are sorry to tell you that Customer Support does not return objects or make refunds of this sort at the moment. Your purchase was of course unfortunate but it was not provoked by an internal bug or error (in this respect, some users are asking for a security bottom while purchasing, in the subforum Suggestions).

Sorry that we cannot bring you better news.