Guild Wars 2

Hi Colton.

Thank you very much for your feedback. The devs do not have all the time required to go through each of the posts inside the different subforums in order to provide an answer but be sure that they are reading you.

Hi everyone.

Thank you very much for your contributions. However, this thread has clearly run out of its course, remains no longer productive and therefore it will be closed now.

Hi everybody.

Nowadays the speed of the ticket system has increased and the waiting times are not that long any more. Kvothe, rest assured that Customer Support will contact you eventually and will deal with your issue; if you are innocent you will be playing in Tyria very soon.

We proceed now to close this thread.
Thanks to everyone for your contribution.

Hello everybody.

Horus, we do have a Customer Support going and they are working for the community. You only need to reach them following this link and sending a ticket (go to Ask a question). They are the ones you should contact each time a new incidence arises.

Hello everybody.

Sammanzhi, posting here in the forums does not speed up the process in any way. If you have already sent a ticket then you have to wait for them to solve this problem.

We will proceed to close the thread now.

Hi everybody.

Ben Marsh, we are sorry to hear that but customer support, as shown in the previous message, does not make this kind of refunds at the moment.

Hi everybody.

We understand you worries and disappointment but rest assured that the team is fully working on this botting issue and that the reporting system works.

Actually, the best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience. It’s greatly appreciated!

Hello everybody.

EndlessDreamer is right. You should write a ticket (here) as soon as possible so they can resolve this issue for you.

Thanks and sorry for the inconveniences.

Hi Szin.

We have repeatedly stated that the server transfer will arrive but we cannot really tell when. In any case, you will be all informed in due time about it.

Hi everybody.

Thanks for bringing this to out attention. We will proceed to pass it on to the team and also to move this to the Game Bugs subforum.

Hi everybody.

We are encouraging the players that see episodes of hacking/exploiting to send a report to the following email address, exploits@arena.net, where the issue will be looked into by the security team.

Thanks for your cooperation.

Hello everyone.

We will proceed now to move the thread to the subforum Players helping players for the reason that this thread does not really offer a GW2 general discussion.

Thanks for your understanding.

Hello everyone.

Yashimata, you can also send a report to the following email address: exploits@arena.net.

Hi everybody.

Atomicmew, as other players have correctly stated, this is working as intended and therefore, there is nothing really to fix.

We will proceed now to close the thread.

Hi everyone.

Altephor, we understand your words but rest assured that the team is indeed working on this. Thanks to everyone for the feedback. The best thing players can do is continue to report every incident of suspected botting behavior they witness using the in-game ticketing system.

Thanks for the continued reports and everyone’s patience.

https://forum-en.gw2archive.eu/forum/game/story/Estate-of-Decay-Enter-and-find-the-Scouting-Party/374430

They are account bound.

Hi all,

I’m investigating this situation. It’s not clear exactly what happened at the moment, but I will try to keep this thread updated as we learn more.

Thank you for your patience and understanding while we sort this out.

So to clarify this a bit-
It is intentional that if you switch to a new home server, you will temporarily stop receiving the WvW server bonuses. As for duration, it’s disabled for the rest of the week long match, and I believe for the duration of the next matchup as well. This restriction exists to discourage players from switching servers. That said, if you’ve never switched servers, and your server is far enough along in the matchup to have a bonus, and you still aren’t getting the bonus, let me know.

The main restrictions we have are on content that infringes upon someone else’s copyright or IP. No mash-ups of Guild Wars 2, Halloween, or some other game. No using another artist’s work as part of your own. Etc.

Sent you a PM. I need more info to fix this, thanks!

This is a particular problem in dungeons, but not as great as you might think. We allow you the option to change your tactics, try new things, learn new skills, and work through things to your hearts content. I personally like that philosophy.
That being said, you can spend a lot of coin to learn lessons (in the form of repairs), but that is all on you.

Account.9832:

I guess part of the problem is that the developers can give themselves any item they want, so they don’t seem to understand how annoying it is for players to be forced to play the same content over and over again when we could be doing multiple (different) dungeons instead, in the limited time we have to play.

Not that I like to call people out as wrong, but that is incorrect. We actually have fail-safes in place to keep developers honest. Fairness was preserved even with HoM rewards – designers who did not earn HoM rewards from GW1 do not get the HoM rewards in GW2. I myself earned all mine, and I would be upset (rightly) if someone who didn’t even bother to earn them, got them for free. I invested a lot of time getting my 30+ points.

We do not have any special dev items, tools, or powers that invalidate or imbalance the game. We play it like everyone else, so we know the experience we are making you play, and we can better adapt what we do.

There is no time limit between scanning the QR code (or manually entering the secret) and entering the first numeric code. The server checks to see if your code is correct at the moment you click Submit.

If this is stuck and not accepting your numeric codes, there is a problem with the clock times someplace. It could be on your device itself, or it could be that our server is out of sync. The first thing to try would be to go into the Google Authenticator app, open the Settings menu, and select Time Correction for Codes, as detailed here.

If that doesn’t help, please do let us know, as we might need to adjust our server’s time window a bit to better align with the rest of the world.

Thanks!

Yeeaaaaaah. That’s a bug.

Thanks for the report; we’ll have a fix for it soon.

The new events, bosses, and mini-dungeons are included in the Shadow of Mad King release, same thing goes for everything on that page!

Hey, everyone:

We would like your help in investigating this bug and would like information. Please go to this forum thread for instructions: https://forum-en.gw2archive.eu/forum/support/tech/Info-Request-Error-7

Thanks.

If you’re experiencing Error 7 and getting disconnected from the game, we would like some additional information to help investigate this bug.

Please go to https://en.support.guildwars2.com/ and use the Ask a Question tab to submit information to us.

Use this subject line: Error 7 Problems: Responding to Forum Info Request

Please provide this information:

• If you have a game account for the original Guild Wars, can you play it?
• Where are you playing Guild Wars 2 from?
• At what time and in which time zone do you play Guild Wars 2?

All of the reports will be examined by our Tech Support team and routed to our developers.

Sorry for the silence on this one, everybody. Our people have been working hard to eliminate this issue. This afternoon, we pushed a forum update that should have cleared this error up for those who have been unable to login. If any of you still have friends who have been unable to log in, please have them try at this time, and post here any successes or failures. I don’t anticipate any failures, but if there are any, we definitely want to know.

We appreciate your patience waiting for us to resolving this issue.

Please use this thread for SB feedback: https://forum-en.gw2archive.eu/forum/professions/ranger/Ranger-SB-Nerf-Not-40-milliseconds

Hi Gintokikun,
You obviously know that Snow Leopard (10.6.X) is not supported, but there are known issues (including crashes) in running the Guild Wars 2 Mac Beta client under that version of OS X. I would recommend that you check with your Internet Service Provider to see if they have something that is compatible with 10.7 or 10.8.

I hope we’ll see you in the game soon! Good luck!

Hi, folks,
We obviously welcome your posts in this forum if you’re experiencing technical problems, but we ask that you include your system specifications. There is very little we can do to help with out this information.

Also, please take the time to file a customer support ticket, including the system report requested in that sticky.

Hello,
To anyone who is still experiencing the “s_initialized” error, please post your system specifications in this thread. We are looking into this, and have seen a significant decrease in reports since an initial fix was pushed through. We are particularly interested in hearing from players who are still experiencing this error repeatedly.

Also, please be sure to file a customer support ticket.

Sezu.8564:

Games used to be about having fun, at least that’s why I play them. PvP is just a more competitive twist on the game.

Also people who say there is “no point” to do something are absolutely right. There’s really no point to anything at all. Do what you like to do, it’s your existence.

20 minutes later, I’m still chuckling. The existentialist in me salutes you good sir.

Mevic.7489:

~ snip ~ …take care and change your passwords in a regular basis.

And finally props to Anet for giving us a secure environment to avoid hacking/stealing.

Cheers!

Thanks for the helpful suggestions. I can’t hurt to remind folks about security. And of course, with the new Mobile Authenticator and Email Authentication, Guild Wars 2 players have some extra layers of security that they can choose to use.

Currently there is no way to sell back stuff that you buy from an NPC. We’re looking into alternatives, but there are much higher priorities on our list right now. Sorry mate.

https://forum-en.gw2archive.eu/forum/support/bugs/100-world-completion-bug/404698

Hi Everyone,

Unfortunately we have seen a lot of off topic posts on this thread.

As it is really important for us to collect your feedbacks and opinions in the clearest way, I invite you to stay on topic and avoid posts that do not provide any meaningful contribution to the discussion at hand.

Thank you for your cooperation.

Open the world map and zoom out. It’s trying to show you the shortest path to the story instance, but doesn’t realize that the asura gate is under construction. The actual entrance is in Mount Maelstrom.

Thanks for your feedback.

Thanks to everyone who is helping other players with advice about this. And thanks to all of you for helping us test the Mobile Authenticator!

42 is not the limit.

Any patch information will be presented to the community as we have it. Thanks.

Unfortunately, you can not use the Gem Store armor skins to transmute appearance onto sPvP armor.

Rehk.6574:

Any plans to add a preview feature to the action house?

Yes.

Rehk.6574:

Any plans to add a “search items useable by my profession option” (On both the Trading Post and on all Merchants?

I would like to see this in the Trading Post. I’ll say “it’s on our radar” and hope you won’t get upset at me for being vague. I can’t speak for merchants, unfortunately.

tenkanu.2354:

There are more than 175 areas in Ascalon, that could be a problem.

I wanted to comment on this, because you’re right. There are a TON of areas, and what we’ve found in many cases is that with the “round up” feature of the title, it can appear that a player has completely cleared all maps, but really is a bit under full completion.

Let me explain: Maybe a certain map comprises an actual .08931% of the title. The system rounds that up to .09& (or perhaps even to a full .1%). Over time, those rounded numbers can add up to 100%, and the account details may show 100%, but in fact you’re at, say, 98.1%.

In Guild Wars (the original game) we have people ask us “Why does it say I have 103.2% for the title?” That, too, is the “round-up factor.”

So when someone says “I have 100%” that isn’t necessarily the case, and that’s why the first suggestion is the check each and every map. Unfortunately (or perhaps fortunately for fairness), we don’t have the ability to peek at the account and hint “Go to [map name] to finish the title.”

EasyModeAj.3169:

Gaile Gray.6028:

Just got a suggestion on this: Have you gone to the Chantry of Secrets since you achieved 100%? I’m told by the team that this can make things “click over” and give the 100% completion recognitions.

Could you try that and post if it works?

Thanks.

Yes i went into the chantry i had a box appear in the corner of my screen and when i clicked on it nothing happend, in the past hour i have been traveling around the zones again making sure this isnt a game problem. Hopefully you can get back to me after the support team figure out whats wrong.

Thanks for testing that for me. I’m darned sorry that didn’t magically make it better. I will inquire of the team (again) if there is another option, and I really appreciate your patience and the fact that you’re working with me on this, because what helps you could help others! We haven’t seen this issue beyond the Chantry suggestion, so this is new and I’ll flag it now.

Thanks again.

We currently have no plans to offer an option to disable the swear filter.

Azure Prower.8701:

I’d like to know Anet’s stance on this. Been seeing a lot of people logging out to avoid defeat/repair bill lately.

We do have a combat timer that prevents players from logging out or using a rally point. I’ll check into making sure this timer is getting applied to players in a down state as well.

As noted, a player placed on ignore should have no indication of such action.