Guild Wars 2

We’ve said many times that we will let you know in advance when we have that information to provide. Thank you.

We will update the rankings thread with the updated values once the current matches end.

Agreed. They should be account bound. I also noticed this and felt the same way. I don’t know WHEN we can get a fix in for this, but I’ll try to get it into the queue.

The +1 button is not just for flavor, but not all features have been implemented as of yet. If you are able to +1 a post more than once, that is a bug, as that is not the desired behavior, please make a new thread for that bug with as much detail as you are able to provide.

Please use the +1 button, I promise you it does do something, and it will be more evident once more features are implemented.

Hi everyone!!

Rematches will take place in near 1 hour! We originally thought 4PST but remembered we changed this to better synch up with dailies.

See you on the field!

abigdeal: you must have missed it, but we’ve responded to that issue.

Please see this post for information.

Aha! Think I found it. It’s slated for the 10/1 update.

If you don’t want to wait, try this:

At the third tower, there are several spawns of undead. Kill the risen krait last. I think the problem is that one of the beach spawns does some other stuff, and was also part of the “Clear the beach” objective, which is based on killing about 3-4 total spawns, so if you did both at the same time, it would do the “other stuff” and not do the stuff it’s supposed to after the objective is completed.

Thanks for the reports! We’re aware of this issue and working towards a fix!

Vorkk.4927:

’’I expect you will disagree with me, but the team member who wrote you the detailed response was not writing in error. You’ve asked for replacement of an item, and that would involve replacement/refund of used gems, because we do not/cannot spawn items as replacements. So I understand that the language may be unclear, but the request and the response are aligned.

The item did not disappear due to a game issue. It either was accidentally deleted or it was transmuted in error. And neither of those are issues that the CS Team can resolve because there’s no policy or practice that can fix every instance of user error. I’ve accidentally deleted items; I’ve unintentionally sold items. Heck I may have deleted a character in error. But each of those things was my responsibility, because I was not careful. Even though the game has a confirmation process, I skipped over it in my haste and as a result, I lost my items. My fault. My loss. And so it is with any player. I do empathize with the situation.’’

That’s fine. I’m willing to accept that it was human error and that you’re not going to ’’reimburse’’ the item. I’m not so proud as to not being able to admit that I most likely made a mistake during the transmutation which led to the disappearance of the ‘’Krytan breatplate look’‘. However, there is some feedback that I would like to leave which I hope that you can also consider. 1) My petition was closed without any answer after 10 days or so. I know I’m not the only person who’s petition was closed without getting an answer. You seem professional GaileGray so I’m sure that you can agree that whoever closed my petition without feeling the need to answer it was not acting too professional. As a customer, it is upsetting. You are a customer yourself and I’m sure that you can agree that it would of upset you too. 2) As a customer, I do not know that your company cannot make an item and would have to reimburse the full amount of gems. I’m sure that you can see why being answered that my petition to be reimbursed gems for an item bought by error would not make sense to me as it was not an item bought by error and I was not asking for gems back.

I would like to thank you for fully answering my petition on here with the right explanations. It is indeed much appreciated and I can finally feel closure on this issue. It’s too bad that it was not handled like this right away as a lot of frustration and time could of been saved from both ends.

You are absolutely right. In our hurry to get to as many tickets as possible, to review them for queue-setting, categorization, responses, and assignments, there were tickets that just seemed to fall into the void, getting no response at all. And that’s not a good way to operate, and we know it.

I am very sorry that you waited so long, and sorry, too, that what we can do is less than you had hoped. Thank you for your reasonable tone and for sharing your observations about how we could have handled this better, because that will help us do things better in the future.

Hey all,

As you may be aware, we cannot approve or review or “vet” any third-party program. Our general statement is that anything that gives advantage is forbidden. There are many utilities that help the player without taking a hit on others, without, for instance, being a detriment to the other players in a match. I’ve heard about certain programs that help disabled players too, and those seem just fine.

In cases like this, I would go so far as to say as long as the profile that binds controller buttons to keyboard/mouse commands is binding one button to one keypress/activation, you are not in danger of incurring a ban. For example: if you press one button on your controller and it executes one weapon skill, it’s okay; if you press one button on your controller and it activates a chain of skills, that’s where you run into forbidden territory.

I hope this helps clear things up for you all.

Update: 21 September

I just learned that the dev team and support have come up with a solution that will allow us to address these issues individually (rather than doing a mass distribution). A CS Agent will review your ticket and will enable the redistribution. Of course, if there’s a reason that he or she cannot give you the items, you’ll get an update about that, instead. (And I’m sure such cases will be rare.)

The process will involve the generation of special codes and the application of one code per affected account. The codes cannot be made until next week, so please bear with us because it’ll probably be a few additional days before this is set right. The good thing to know is that it will be set right soon.

Thank you for your patience! (And it goes without saying, thanks for the love of the game that prompted you to purchase a DDE or CE in the first place. We appreciate that extra level of support!)

Update: Ok good news/bad news.

Good news: we found and fixed the problem with the story stalling out when you meet Trahearne.

Bad news: it won’t go live until the 10/1 update. (So 10 days to go.)

I’m also looking at the problem with the docks stalling out, bad AI behavior, and a few other misc issues.

Nemui.6753:

i submitted my ticket about a week ago, but only now stumbled upon this thred. if i understood this correctly is hould just post my ticket number here anyway? my issue is that i accidently deleted the one character that had the DDE-items on it. my mistfire wolf works just fine, though.

Ticket #120916-002064

edit: i just thought of something else.. since i’m in germany, should i even be posting here? cause i was automatically assigned to the european support team and submitted my ticket there. if this is the wrong place for me to post, is there a european equivalent of this thread somewhere?

Oh, Nemui, you’re welcome to post here any time.

Re: my above posts

The three fears are:
- Death of an innocent (“Tower Down”, “Munition Acquisition”/"To the Core’, “Breaking the Bone Ship”)
- The suffering of others (“Striking Off the Chains”, “Wet Work” , “Willing Captives”/“Intercepting the Orb”)
- Failure (“Shell Shock”, “Volcanic Extraction”/“Fixing the Blame”, “Marshalling the Truth”)

“Breaking the Bone Ship” will be adjusted in Monday’s (9/24) update. Zott had no underwater skills, and I toned down the risen sharks.

There’s no way I can give you the achievement, sadly. You’ll have to run it again when it is fixed.

thanks much. I’m aware of this bug happening, and have made some changes to the event that /should/ be in this Monday’s patch to ensure it is fixed. I say should because there’s a chance it might be in next Monday’s patch. Naturally I would rather it be sooner than later.

“this” being subject to question, since “this” is never really described.

Anomaly.5902:

GaileGray.9587:

Anomaly.5902:

Is there any update on 120903-011456…? Still getting nothing…

This one may have been mis-queued, and so I’ve sent it over for a review.

lol… This is getting pretty depressing (for one…)…

I know.

Thanks Meuqsaco! We’re aware of this exploit and something is being done about it.

I expect to see a good bit of churn in the rankings because of the blowouts we have in the current matchups.

I think the 24 hour matchups did a decent job of separating servers so they matched up decently for that style of play, but it took a couple of matches to get there. I am fairly sure it will take a couple 7 day matches before the rankings are more representative of long term performance as well.

Some worlds are great at 24 hour matches, but a 7 day match plays out much differently than a 24 hour match. I expect that the servers that are dominating during non peak hours will start to float to the top of the rankings after winning matches against worlds that don’t have great 24 hour coverage, and eventually those worlds will be in put in matches that reflect their abilities during all hours of the day.

I do not expect things to somehow magically be much better in the next match, but I do expect that matchups should start getting better as worlds will now start being sorted based on their 7 day performances.

We would like to remind you that all discussions are welcomed as long as they are kept respectful and constructive. Therefore, we ask you guys to stay on topic and polite.

Otherwise we will proceed to lock the thread.
Thanks.

Please do not spam bump. I know copying and pasting data you’ve already posted is frustrating, but it’s for the greater good!

GaileGray.9587:

TheEvilTwin.7126:

My account was hacked, and i lost my guildwars 2 account complitly. Thats why i used my brothers GW2 account to post this thread. I have complained filing the searial code, card number, name of account, and everything you said was necessary. And after my fourth complain i still haven’t got’n any answere. My e-mail is registerd since i get your news letters(vegealm@live.no). I filed the first complain the 10 september, and no aswere in over one week.

my tickets of review
120910-005403
120912-003964
120913-005411
120918-003080

Looks like you provided an inaccurate serial code, but I found a slightly different one in another of your tickets and an agent will look at this now.

According to the agent who did the review, it doesn’t appear that you’ve responded to the answers we have provided. Have you tried to log in using the email that Support sent to you?

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

PhoenixStar.2643:

GaileGray, thank you for your response. I only wish that someone would have sent out some sort of information or update (or any response whatsoever!) regarding this as a reply to the ticket, even if it was a generic autoreply of “we’re looking into it, it’s a known issue”. Rather than leaving your customers without a response, feeling neglected and confused as to what is going on. It gets quite tricky to be patient when we don’t get told what’s going on; not everyone reads the forums.
Anyway, thank you for your reply! I can only assume this will mean I will get a reply to my ticket eventually.

I agree with you, a response/answer/comment would have been good. I will share that with the team leads so they can look at more opportunities to communicate in that “update-ish” manner.

Thanks for your feedback.

Hey everybody,

I’ve seen a few threads around where people are posting their builds, but those threads are getting lost in the throng of other posts on the forum. So, I present to you, a build thread.

• Post your favorite builds here.
• Be sure to post as many details about your build and how you play it so others may benefit from your knowledge.
• Also, feel free to ask for advice on your build as well.

Note: I’ve noticed an error some people get when linking to their builds at gw2skills.net. This is due to a semicolon (;) in the URL. If there’s a semicolon in your url, please use a URL shortener (tinyurl.com or bit.ly) until we are able to fix this error with linking and semicolons. Thanks!

Anomaly.5902:

Is there any update on 120903-011456…? Still getting nothing…

This one may have been mis-queued, and so I’ve sent it over for a review.

Kaiten.7192:

Ticket 120826-004311, opened on 8/26. Closed without resolution on 8/30. I’ve commented and requested a response twice in accordance with the original support response since that time with no new info provided or actions taken.

This is about deleted or missing CE/DDE items, right? You’ve posted and you’ve submitted a ticket, and we are working on a means to get those to you, but if you wish, you can add your ticket to the CD/DDE thread here, as well.

It looks like Aurora Glade is one of the only servers seeing this issue, as I saw it working fine on Yak’s and Stormbluff. I haven’t confirmed Sea of Sorrows yet, so if anyone else is seeing this issue please post which server you’re on. In the meantime, I’ve also sent this issue back to be re-investigated. Thanks for the reports!

We haven’t been able to reproduce this bug, and we’ve tried with several different systems/accounts, so we don’t have a solution yet.

There is a known issue with the thief’s “Steal” ability not interacting very well with story bundles.

UPDATE: A possible fix is in, it’ll be a couple of hours to run it through testing, then I’ll post an update. It’s a bug that doesn’t show up on the test builds we use when building content, so I can’t confirm it myself. If it looks good, it’ll be in the 10/1 update.

ChrisTopZ.2685:

come on, please

snowmanboy.8936
120909-004170
120909-003417

This was marked as updated and then resolved. I asked an agent to take a look again and he just sent you new credentials. Please let us know if you still have problems, but I think it might (finally!) be sorted out.

definem.2781:

Answer to apparently everyone who wrote except me
A nice please perhaps ?
Please take a look at this.
120915-002881

Actually, I’m listing tickets in the order received, so don’t worry, you’re on the list it’s just that we can get to only so many in a single day.

Thanks for understanding!

Hi everyone.

Valle, the first thing you need to do is to send a ticket through the Customer Support (in Ask a Question). You need to provide all the details possible so they restore the hacked account. If you do not get an answer in five days, post your ticket number and incidence here.

I will proceed now to lock the thread.
Sorry for the inconveniences.

Zora.8437:

120919-001077 (09/18/2012)
120914-000304 (09/13/2012)
120906-010340 (09/06/2012)
120830-015905 (08/30/2012)

Nothing yet and these tickets have been open since kitten I unno FOREVER….. I STILL NEED MY DDE ITEMS! can you please finally get to me. Gaile Gray said he would take care of it by moving my post into some forum thread….Nothing was done about my DDE items after that happened….SO HOW BOUT YOU GIVE ME WHAT I PAID FOR!

BTW all of those tickets are 5 days atleast apart so I dont wanna hear the multiple ticket excuse from you guys….GIVE ME MY STUFF NOW!….this is rediculous you have already dropped the ball on this and have the worst customer service I have personally ever had the displeasure of dealing with in any MMORPG to date.

Submitting duplicate tickets is a bad idea, whether they’re five days apart or not. You’ve flooded the team with about 8 tickets. Several are about the CE/DDE items, and I’ve already stated where we are on that, with apologies for the delay. You will get your items.

But another ticket says you need a password reset, and another says you want a refund. Could you please close out those tickets you do NOT need help with, so the team can focus on those that are still truly pending?

This is not intentional behavior. What we have noticed is that some people who participated in the forums before launch (during Beta Weekend Events and stress tests) are still being prompted with the log-in page when hitting the forums. Try logging out, clearing your cookies for guildwars2.com and then hit the forums again. That should do the job, please update here in case it doesn’t.

Galadeon.6513:

GaileGray.9587:

No we are unable to restore gold. It’s simply not something that we have the tools to do, and the account restoration system that would roll-back the entire account is not yet available. I’m very sorry for the loss, and I know we all look forward to being able to help with these issues in the future.

Sad, very sad that your programmers would not put this BASIC MMO functionality into the game. There should be a plan in place to help people that get hacked.
Note to game makers – make sure that your future CS has the tools it needs to help people.
#NotAAAservice

You may not be aware, but spawning gold and handing it out like cupcakes — even if “basic MMO functionality” — isn’t good for a game’s economy. If you lose a dollar, the government doesn’t print up and hand you another one — that would cause huge inflation.

To address the issue of hacked account, we soon will be offering account restorations that will “roll back” an account to its pre-compromise state. The issue will be verified, and the hacker will be tracked and and all account involved in the hack will be closed. Then, when the hacked account is rolled back, the gold is not duped and the economy isn’t damaged.

Amaraee.5680:

GaileGray.9587:

For those of you awaiting a replacement of Collector’s Edition or Digital Deluxe Edition items, I can tell you that a distribution will be made in what I think is the near future. I do not know a date; I do not know that a date is set. So those marked in a form like “In queue, awaiting resolution” are known to use and we will make sure you get your items when that distribution is made.

The dev team is working on some game changes that will make future distributions unnecessary, so they are holding off on the distribution for a bit.

Thank you for your patience.

Hi Gaile, a few days ago you responded to Natebert.8432 – about his items, but I have not seen his tickets (120825-033103 and 120903-008429) appear in your “resolved” or “queued for distribution” lists. Are his tickets in queue for you to look at? Being that his first ticket was made on 8/25… I’d hate for him to have to miss out on this second distribution.

Thanks.

Have him post, or post for him, in the CE/DDE thread, but I can see he’s “awaiting approval” which means he’s in the queue to get items.

Hi everyone.

DeathbyAngellz, we totally understand how disappointing is to wait but if you sent already a ticket three days ago, then we would ask you for a little bit of patience till your incidence has been resolved. It can take some more days, it depends on the overall load of works but be sure that our Customer Support is working hard to help all of you.

As Oddzball points out, if the answer takes more than five days, proceed to write your details in the merged thread, where they will be looked into.

I will proceed now to lock this thread.
Sorry for the inconveniences.

Ameline.3486:

Hey Gaile,

I too made the unfortunate mistake of accidently deleting my Rytlock mini, Tome of Influence and Chalice of Glory on the first day of headstart.

I sent in a ticket 08/25/2012 Ref. number 120825-010443 to ask for help. Chris from the Support Team answered me saying that there would be a fix in the future and that I should keep an eye on the forums. So I closed the ticket and I was waiting patiently for a fix. I`ve been checking the forums regulary these past few weeks and a few days ago I saw that there is a second distribution available for those that accidently deleted their items. So I sent in another ticket.

09/14/2012 (so a week ago) Ref. number 120914-002059
Strangely I got an answer about guild problems. o.O I updated the ticket. For now it has the status Awaiting approval. Am I in queue now for a second distribution or is this approval about something else?

Thank you in advance

When you say a second distribution, did you already get a set of replacement items?

The “awaiting approval” indicates you’re in the queue for replacements. There’s more information in my latest update in the CE/DDE thread. (And you can add 120914-002059 to that thread, if you wish.)

Hi Theerrantventure.

Thanks for your concerns. I am afraid that what you ask cannot be done precisely because we want to keep the forums (which register a very high activity per day) tidy and clear. You can always check our Code of Conduct if you have any questions regarding what to post and in which way.

Hope this helps.
I will proceed now to lock this thread.

Meijo.7415:

GaileGray.9587:

Update — Thursday, September 20

120825-003557 Question answered

Can you explain this to me please as there has been no update to my ticket and it still says “Awaiting Approval”.

Am I on a list to get my things back? I hadn’t asked a question, i’m awaiting reimbursement of my items. 10 days no response/change to my ticket.

If you have submitted a ticket, you’re on the list. If you want to do so, you may post in the CE/DDE thread. Please read my post for information: https://forum-en.gw2archive.eu/forum/support/account/Collector-s-Ed-DDE-Item-Questions-merged/page/6#post197997

PhoenixStar.2643:

Influence Tome [Incident:120906-001736]
An issue with Tome of Influence being used but not giving any influence, asked for the Tome back or some similar thing as we payed for it (happened to both me and my boyfriend). Sent the ticket the 6th of september (!) and have not gotten a single reply despite updating it a few times.

Tome of Influence issues are still being reviewed. Thank you for your patience.

Montag.3158:

If I deleted my Deluxe Edition mini should I fill out a ticket or wait for the game change?
I am willing to be patient for it I just want to make sure I get it.

Submit a ticket and add the number to this thread, please.