Guild Wars 2

I suggest you update your Support ticket so that a team member can assist you. Answers are not instantaneous, but with a bit of patience they will be given.

We don’t allow names related to sexually transmitted diseases for what I would assume are obvious reasons. Now that you’ve received the message, you’re aware of this and I hope will make better choices about names in the future.

Landua.4857:

hello!

i bought a “gold rabbit chest” and received a stack of 5 chests. not sure if that is intentional. i opened them all. i did teleport out of the mists. the majority of the items that were in my inventory are now gone.

any thoughts?

Please get in touch with Support directly for help. Use the “Ask a Question” tab to submit a ticket. They will help you.

I suggest you contact Support directly for help. Use the “Ask a Question” tab to submit a ticket.

thedesertwolf.7053:

Incident: 120919-000266

I have been utterly unable to purchase gems for cash from the gem shop even during the 24 hour “Lift” that was placed upon my account. This is endlessly frustrating and counter productive to both the developers for being unable to accept money that I wished to spend and to me by preventing me from purchasing gems to begin with for cash.

The response I received was

Response Via Email (Allen) 09/19/2012 06:08 PM
Hello,

In reviewing your account, I can see that I am able to override your purchase restriction for 24 hours. Please make your purchase within this time frame. If you are unable to make the purchase within that time, you may need to contact us again.

If you still experience issues, please let me know.

Regards,
Allen
NCsoft Billing Team

============

This has unfortunately solved nothing as I am still 100% unable to buy Anything from the black lion trading post, this was after it had been restored to working condition.

I am sorry that the work-around did not function as intended. Please update your Support Ticket so that an agent, who has access to confidential account information that we cannot post on the forums, can help you get this resolved.

I am sorry that this happened to you, Tigg. I suggest you contact Support directly for help. Use the “Ask a Question” tab to submit a ticket. Please include as much information about your account as possible in your first ticket, as outlined in the post above, How to Contact Support.

The other information you have been given is kindly intended but not accurate. We do not have a way to restore or “roll back” your account. It’s really that simple. Please work with the assigned support agent and he or she will help you resecure the account and get you back in the game.

Fleece, we’ll help you if you purchased through buy.guildwars2.com!

Please submit a Support Ticket. Use the “Ask a Question” tab to submit a ticket and we’ll get this sorted for you!

Yes, change your password. But change it WITHOUT clicking any links. Go to account.guildwars2.com and access your personal account and change your credentials.

For those of you awaiting a replacement of Collector’s Edition or Digital Deluxe Edition items, I can tell you that a distribution will be made in what I think is the near future. I believe that a date has not yet been set for this. If you’ve posted in the Tickets for Review thread and have been marked “In queue, awaiting resolution” or something of the like, know that your issue is recognized and that we will make sure you get your items when that distribution is made.

The dev team is working on some game changes that will make future distributions unnecessary, so they are holding off on the distribution for a bit.

Thank you for your patience.

SpiderPIG.4150:

GaileGray.9587:

Zora — we will be making another distribution of items, and if you have not been included in the past, you can be included in the next one. (I don’t have a date, but I imagine it will be pretty soon.)

This post should be in the Tickets for Review thread or in the CE/DD post. I’ll move it in a minute, when I know you’ve seen this. And I’m sorry you haven’t been helped before now.

Why does he get precedence over everyone else who has been kindly waiting patiently just because he raged in ALL CAPS? I can be an a**hole too, yet my items have been mistakenly deleted within the first hour of head start going live. I really hope when making distributions you guys are selecting those who submitted tickets first, not random ones or people having a big cry about it.

SP

With all due respect, is “my items have been deleted” accurate? Or is it “I accidentally deleted my items?” I mean, let’s be fair, ok? I don’t think they disappeared, and I’m not pointing at you, but “mistakes were made” is so much less honest than “I made a mistake” which is something I hate about politicians, but that’s another topic for another day.

To your point: No one is being given special treatment or preferential treatment, or individual distributions. If I answered someone who wrote in all caps, I should not have done so, I agree with you, because that isn’t good form, and I generally avoid any response to rude and aggressive posts.

We’re going to be sure we harvest all the ticket numbers and get a distribution out to all those who need it. I will post individual about that below.

For those of you awaiting a replacement of Collector’s Edition or Digital Deluxe Edition items, I can tell you that a distribution will be made in what I think is the near future. I do not know a date; I do not know that a date is set. So those marked in a form like “In queue, awaiting resolution” are known to use and we will make sure you get your items when that distribution is made.

The dev team is working on some game changes that will make future distributions unnecessary, so they are holding off on the distribution for a bit.

Thank you for your patience.

I’ll post tomorrow when I’m back at work and can look up the story step names. The fears are failure, suffering, and the death of an innocent.

Xionaz.7065:

So every time I try to mail my other account; yes I have TWO accounts it’s preventing me and I receive this message…

“This transfer would exceed the total value of transfers allowed for new accounts. As you continue to play , your account will be allowed to transfer higher values. New account limits are necessary to protect your online experience from fraud and illegal trading. We apologize for the temporary inconvenience”

I am getting extremely tired of this garbage with Areanet. First my original account was "hacked’ and when it was returned to me it was instantly banned for more than a week. So after a few days in my banning process I buy another game and eventually the original account is returned to me. So now I am trying to send stuff back and forth between accounts to save room and make life easier and I cannot even do that?

How can I fix this because it’s SUPER annoying I cannot do simple things like mailing items to myself because of this message listed above. If I need to put in a ticket fine but even though I love this game to death I am sick and tired of the stupid hoops they are making me jump through!

I understand this can be irritating, but there’s a really good reason for these restrictions. RMTs (Real Money Traders) buy accounts, or more likely steal accounts, and then use them to receive and transfers and deliver illicit items, from purchase gold to stolen property.

The restriction on your account is there to prevent RMTs from misusing accounts in such a way. As I said, I do understand the frustration that this limitation can cause, but I hope you’ll bear up on even support it now that you know the reasoning behind it, and know that with those restrictions, we’re cutting back on those irritating gold sellers, spammers, and account thieves!

Renegadeimp.8439:

Anet hasnt gotten “hit”. Your own security has lapsed. If arenanet had been compromised, its pretty certain that out of 2 million + accounts, a couple of thousand at best were compromised.

What you are seeing now is no different than in any other MMO. Just because its happened to you is the reason it seems to be rampant. It even has it’s own name. Red car syndrome.

Thank you for understanding and for stating the case so clearly.

I encourage everyone to read Mike O’Brien’s new blog post on the subject of security and take the recommendation and our new practices to heart!

Ylarra.8652:

While I appreciate and completely agree with everything in Mike O’Brien’s post this date (https://www.guildwars2.com/en/news/mike-obrien-on-account-security/), some people saw this one coming and planned ahead. My husband and I have been gaming and dealing with hackers and bots for years. We report them as soon as we find them in the game and have gotten VERY good at ferreting them out. We have worked hard to ensure that not only does every email account have it’s own unique password, so does our network, each game we play, etc. Given our natural enthusiasm and excitement for the game as we followed its development over the years, we definitely wanted it to be secure for us from the start.

This being said, I already have a completely unique password to GW2. It’s not something anyone is likely to guess. We check for keyloggers and other invasive software routinely and are careful where we download anything from. I have not had any issues with my account and am extremely confident it is secure. I am so confident, that I really do not want to change my password at all and hope it doesn’t become mandatory for everyone, even those that thought ahead ~ the minority though we may be.

Just my two cents worth.

Can I make a suggestion? Change it in an insignificant way. Add a couple of numbers, change the final word of a 4-word series, something that is simple and that does not inconvenience you but which allows us to help secure your account.

I can’t tell you how many password changes I’ve been through, with ArenaNet. And yet, I know it’s for a good reason, so I do it and some up with something very different. In your case, if you’re confident that your password is very secure, try one of the suggestions above and if it doesn’t fail (because it’s on the “known password list”) then consider that an extra level of security.

Lacrosse.5790:

I received an email from: noreply@guildwars2.com

A log-in attempt from the following location is currently awaiting your authorization.

Address: 113.25.29.129
City: Yuci
Region: 24
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=(Bunch of random numbers after this, I don’t want to post the exact link)

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

Is it safe to click the link?

Are you located in China? Didn’t think so. So don’t click the link!

I can look into the source of this email — I sense it is from us. But the prompt is not coming from us, or from you, correct? It’s coming from someone who’s trying to steal your account. So please follow the instructions: If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management. (And that’s account.guildwars2.com.)

Thanks for asking. Be safe!

Rakt should have been 28, I’ve adjusted him down. Some of the older bosses were upscaled to make them tougher, but later we got some other ways to buff them. In some cases, the old level boost was left in place AND the new buffs were added, which is making them a lot harder than we intended.

I’ll check out Early Parole tomorrow, I need to go home and feed my cat.

As noted above, the fix isn’t due until the 9/24 update (Monday on the west coast.) I also just found another potential issue, which would explain why we couldn’t repro. It appears to be possible to do some of the steps out of order in the cave, so the rescued reasearch team will not follow you. That’ll be fixed in the 10/1 update (the 9/24 update is in testing right now.)

This is an oft-requested feature. Please refrain from creating duplicate threads on the same topic. In addition, this is a suggestion, and thus it should have been posted in the Suggestions forum.

I’ll try and explain a little more about this issue from what I understand.

Aeri.1452:

…a response said it would be handled on a “case-by-case basis,” but I have experienced this so many times in so many areas, that I believe it to be more of a global issue with these skills.

This is kind of a global issue, and yet it’s not at the same time. The places that you’re falling through the world are places that are lacking “collision”; and while we’d love it if there was just one thing we could add collision to and fix this, we have to find the specific part of the world that’s lacking this and add it in. This is why we need the specific location where you fall through. Phase Retreat causes this to pop-up more often because of how it moves you as part of the skill. I hope this helps explain what’s going on behind the scenes here.

As for how to report these, screenshots and videos are great for helping us identify where the problem is, so please add those to your reports whenever you can. Thanks, everyone!

A thread about this already exists. It is also a suggestion, so it should have been posted in the Suggestions sub-forum. Please go to the Suggestions sub forum and use the existing thread(s) to post your feedback.

I love these stories of emergent role-play, especially stories from Worlds where role-playing is not as prevalent. Keep them coming.

I posted about this bug in this thread: https://forum-en.gw2archive.eu/forum/game/crafting/Mystic-Forge-Trident

I’ve got a fix in the pipeline already. We are putting it through our QA process and queuing it up for an upcoming Live build. I’m not sure if it will make it into the NEXT build, but it’s coming!

We did also reduce the amount of butter and chocolate you get from bags. I was a bit nervous about taking them off vendors since they are such a staple, but I’ll be the first to admit that I went a smidge overboard. It’s felt a lot better since the change went Live, at least from my own experience (and I do play the game a lot and do lots of crafting!) How do you all feel about how much butter you get now?

Some additional questions:

So the way the story is set up, when you fight “OVR-9000” and reduce it to 0 health, it’s “intimidated” and switches to a non-combatant, wanders off, and explodes. When it explodes, it waits 15 seconds then plays a cutscene and completes the step. Where exactly is it stalling out?

Items only show up in the Discovery pane if you have more recipes to DISCOVER with it. It’s likely that you have finished discovering all the available recipes for Walnuts and can only use them in recipes that are already unlocked

Strings got shuffled around and that one got missed, sorry folks. Should be fixed in a bit.

I looked at it a couple of days ago, but I have been unable to get the bug to happen.

All Embroidered Insignias unlock at the same time. There is no “second set”. The first set of Cotton Insignias make lvl 40 gear. I’m looking at the recipes right now in code and everything looks correct on my end.

We definitely want to make sure that you’re getting rewarded for your story steps! Unfortunately, we can’t reproduce this issue on our end which makes it difficult to fix. If you can let us know whether you did this story step solo or as a group, what race you were, etc. — or if you did anything different that you think may have caused the issue — please let us know as it may help us get closer to finding the root cause. Thank you!

@Cyberelf -It looks like you reinstalled AVG but since you had mentioned you had uninstalled it previously we can rule that out. After looking through your GA it looks like your processor does not meet the minimum specs but that shouldn’t be the cause of this particular error message.

I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

Moray.6724:

every time i try to start a norn character after the last patch, my game crashes, i send in the report to ArenaNet, which im not sure if it does anything tbh.

By taking the time to send in the crash report, you’ve done the best thing you can (so don’t think otherwise!). The programming team is constantly monitoring the crash reports that come in, so be sure to fill those out with as many specific details as possible, especially if you’re consistently hitting a crash. Thanks for the report!

Hi Harry,

Could you please attach a Game Advisor report to the thread so that we can look into this issue a little further?

You can download the application by clicking the link below:
http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to download the application upon clicking the link.

Think.8042:

Regina, small word from a german native speaker: “Liebsche” is not a word in our language. What you’re probably talking about is Liebchen – I dunno if that word was spelt wrong when the forums were set up, or whether it’s intended to be like that, but I can tell you the word filter wreaks havoc on a lot of german words that are completely harmless just because they contain some letters that slightly resemble (after replacing some letters like k->c) a bad word in english.

Martin (German Community Manager and ArenaNet Head of Community) told me this: ‘Liebchen’ is the “regular” German form, ‘Liebsche’ is “Mundart” (dialect).

:)

You are not alone. This is a suggestion, however, and does belong there. Given that it is such a common request, I encourage you to find one of the threads that is already devoted to this particular suggestion.

The BLTC is an extremely complex system. What I’ll say is we have everyone working as hard as they can to get it back up.

Items and Gold are never lost, the maintenance may have caused a delay in your orders. When the TP is back up just look out for those orders.

/facepalm

I knew as soon as I saw the BOON tag, that things were about to get nasty.

Hi tschomb – First, I would recommend updating to Service Pack 1. You can do this by clicking the “Start” button and typing in “Windows Update” in the search bar and downloading all the most critical updates for Windows.

Once you’ve done that, if you haven’t already, I’d like for you to try AMD’s Driver Verification Tool to locate the newest drivers for your card: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope this helps!

Kittens are cute. Even the most hardened internet denizen has a soft spot for kittens. :-p

The filter words in the German, French, and Spanish official forums are different.

• In German, the word is “Liebsche” (a term of endearment roughly equivalent to ‘honey’)
• In French, it is “papillon” (butterfly)
• In Spanish, it is “minino” (the more harmless form of the word ‘kitten’ in Spanish)

The goal for these filter words is to diffuse the abrasiveness and take the bite out of posts containing profanity.

You may want to take a second look at that post, as it’s been clarified to reflect our practices on this issue.

Our Terms of Use for Guild Wars 2, derived from the Terms of use form the original game. Like that original Terms of Use, we did not permit the commercial use of our assets. This technically includes fansites that display advertising and YouTube videos that display advertising. However, like the original game, we support fans who want to share our assets (whether it is images or videos) in creative and fun ways. So while technically we didn’t permit the use of advertising because it is commercialization of our assets, we didn’t go after fansites or YouTubers who choose to display ads. As such, while it is against the letter of the Terms of Use, in practice we do not take down videos or fansites simply because they display advertising. However, if you ask us what is permissible by our Terms of Use, we provide the information as listed in the Terms of Use.

Hope that clears up this issue.

On a second note, this is off topic for this forum, so our moderators need to lock this thread.

Thank you.

MRA.4758:

Meta Event Name: The Battle for Beetletun
Name of stuck Dynamic Event: Retake the farm and bring sprinkler pieces to Clarence (11)
Objective text: centaurs remaining: 0
Date when you encountered the block: Sep 15, 16::05 UTC
Server: Riverside

Notes:
- The event monitor is correct: The are no centaurs in sight.
- You can pick up the sprinkler parts and you can offer them to Farmer Clarence. He thanks you, but he won’t take any sprinkler part from your inventory.
- I encountered this block a week ago and thought is had been fixed already. Doesn’t seem so.

~MRA

Thanks for the detailed report! This is something we’re looking into, but identifying the root cause of the issue has been difficult, so it’s taking some time to fix. Thank you for your patience as we continue to work on this.

Just as a note for everybody, Robert Hrouda posted over in another thread about the diminishing returns system:

Robert Hrouda.1327:

The “diminished returns anti-speed clear tech” that went in last patch is NOT functioning as intended. It is currently bugged. We’re working on it, and will have a solution as soon as possible.

Hello PeteyPen, have you tried loading into both characters, or have you only gone so far as seeing the different professions on the Character Select screen? Also, did you use the same name for both characters, or a different name?

Thanks,
Devon

There’s another thread on this topic:

https://forum-en.gw2archive.eu/forum/game/story/Home-Instance-Future-Plans/first

TL;DR version: it’s something we plan to develop as we find the time.

Hi NarcoticHaze,

The limits for 32-bit operating systems are intended by design to avoid “Out of Memory” crashes.

“Mired Deep” 10/1 update notes
- Reduced skale density near the chest
- Reduced drake hatchlings to L12, and removed 1 from each group
- Reduced boss skale’s level back to 14, adjusted his toughness so as a thief I was able to outdamage his regen using autoattack only
- Mandatory conversation choices are now marked with a green star (so if you have to exit the conversation to continue the story, it’s marked with a star instead of the generic exit icon)

Buying gold from gold sellers or other RMT individuals is a violation of of the Guild Wars 2 Rules of Conduct (see point 9).

The gold for gems exchange rate fluctuates based on market demand. Feel free to pop on by the Black Lion Trading Company subforum to ask more information on how this market works in determining prices.

Hi Velocity – This would depend on your system as a whole. Without seeing the rest of your system specs this is a difficult question to answer.

Hello Kinsey, it looks like your system is below our minimum spec, but upgrading to the newest version of your OS, 10.7.5, may help if you are on an older version.