Guild Wars 2

Hi everyone.

It depends on the offence made, the mod team can infract a user for breaking this forum´s Code of Conduct.

I will proceed now to lock this thread.

Hi everyone.

Thank your very much for your concerns. The team understands that this issue is highly annoying for the community of Guild Wars 2 and undermines the gaming experience of each of you. We would like to ask you to keep on reporting through the in-game tools and keep on playing; when you see what could be considered an exploit you can also email us to exploits@arena.net.

Thank you very much.
I will proceed now to lock this thread.

Hi everyone.

Red, I am guessing you are talking about a ticket that has not been answered. If the ticket has more than five days, then please, post it here and it will be looked into. You can also enter into your customer support account, close your existing ticket and issuing a new one. In any case, do not write more than one as this will only slow down the process.

I hope that helps.
I will proceed now to lock this thread.

Hi.

Scythe, if your problem deals with technical issues or account problems, then you have to use the Customer Support and issue a ticket. They will take care of your incidence.

Thanks.

Did you try to disable your firewall and/or Anti-virus? This issue usually comes from these security applications.

Also, please make sure that you run the installation as an administrator.

Hi MarzAttakz.

Thanks for this polite message.

Of course we understand the frustration of the players when an expected answer does not come as quick as desired. All I can tell you is that the devs are working actively on the game in order to fix all the issues that the community has encountered and pointed out and they will keep this dynamic in the future.

We are aware of all the feedback about the elementalist so far and I will forward the concerns here expressed to the team.

Thanks for your understanding.
I will proceed now to lock this thread.

Hi everyone.

We totally understand your concerns and I can assure you that this issue with bots is one of our priorities and we are looking into it and reading everything that comes to the forums. However, we would ask you for a little bit of patience until we deal with each of the incidences. We will take note down of all the links here provided and proceed to close the thread.

Thanks again.

If you can, try playing the quest with a friend or two. I’ve identified the issue, but this may get you guys through it until the update hits that contains the fix.

-Bill

Check your PMs

The conduit is not currently a part of the Black Lion Chest. Sorry for the confusion.

Screenshot please?

Seems to be unsticking, as I just took a look and he was fine on your shard when I checked. I’ll see about fixing this when I get into the office tomorrow.

We’ve made some changes to improve the black lion chests.

First, we’ve changed all tonics to be stackable and random. If you prefer a specific tonic, we’ve added mystic forge recipes for 3 mystery tonics and one extra item to transform mystery tonics into specific transformations.

We’ve also added a rare chance for a Permanent Banker, Trading Post NPC or Black Lion Merchant.

Hey Mickey and Venom, I have a couple questions for you. Please check your PMs.

There are a lot of individual posts asking exactly the same questions about account restorations. I’m creating this merged thread and hope that anyone who wants information about this subject will read this thread and not create new ones.

The Search Engine is your friend.

Account bound means you can transfer the item to a different character. It doesn’t unlock account-wide.

-Bill

Woohoo!

He’s there in that server for me. I take it you found him?

Hi,

It’s not in the patch notes, but in tonight’s build we rolled out some changes to the Black Lion Trading Company that may fix it for a lot of people.

If it was not working for you, please check now and see if it’s working now.

We’re aware of this issue. Thanks for the heads-up . We’ll update once we know more about it.

-Bill

General
• Fixes to LOD on numerous objects in the world.
• Fixes to maps to prevent players from moving outside of the playable area.
• Fixed a bug that made pet footsteps excessively loud, especially in water.
• Fixed a bug with assists not working in keg brawl.
• Fixed numerous blocked events.
• Updated text and functionality when purchasing bank slots.
• Fixed loud sounds on portals to the Underworld in Godslost Swamp.
• Fixed several bugs that were preventing some skill challenges from resetting properly.
• All recipe items are now account bound. Many were previously soulbound.
• Updated Superior Rune of the Ogre Rock Dog so that it doesn’t summon when the player is underwater.
• Updated Sigil of Demon Summoning so that it doesn’t summon when the player is underwater.
• Summoned rock dogs and fleshreavers die when they enter water.
• Removed the lone 1 copper from city map completion rewards.
• Removed Mystic Forge recipes that were being used to reduce surplus supplies.
• Enemies in tutorial areas will no long drop loot. Instead, an award of 72 copper has been added to the rewards for completing the tutorial. This is to dissuade players from lingering in tutorial instances to farm the creatures in them.
• Obsidian Shards are now account bound.
• Box of Berserker’s Draconian Armor and Box of Rampager’s Draconian Armor now reward the proper items.
• Fixed various crash bugs.
• Added the rank 30-39 wolf finishing move.
• Fixed recipes for the Mystic Artifact, Mystic Barricade, and Mystic Trident.
• Fixed visible map completion percentage errors and the achievement not completing.
• Applied 10-second cooldown to Bowl of Saffron-scented Poultry Soup buff. This was done to keep elementalists from spamming condition removal with Signet of Restoration.

Black Lion Trading Company
• Added functionality and improvements to the Black Lion Chests, including a chance to receive new items like a permanent version of the Black Lion Trader Express.
• Black Lion Salvage Kits now properly display the correct percentages for rare materials.

Story
• Adjusted difficulty for the following story steps: “A Fragile Peace,” “Breaking the Bone Ship,” “Killing Fields,” “Political Homicide,” “Sabotage,” “Set to Blow,” “Stand By Your Krewe,” “The Ringmaster,” “The Stone Sheath,” “Track the Seraph,” “Unscheduled Delay,” “Unwelcome Visitors,” and “Welcome Home.”
• Fixed bugs in the following story steps: “A Fragile Peace,” “Against the Corruption,” “Bad Blood,” “Forging the Pact,” “Stand By Your Krewe,” and “Tower Down.”
• Fixed exploits in “The Sound of Psi-Lance.”
• End of Story Loot Bags:
o These have been improved to only give green or better gear of level 78 or higher.
o The number of bags received has been reduced from 5 to 3.
o More improvements will be made in coming weeks. Players who complete the story before the final update will be equally compensated once the new rewards are in.

Dungeons
General
• Updated vendors in the Ascalonian Catacombs and Caudecus’s Manor to sell level 80 versions of their unique skins rather than level 60 and 70. Players who purchased the level 60 and 70 versions will soon be given the opportunity to upgrade those to level 80 without having to use transmutation stones.
Citadel of Flame
• Fixed an exploit in Magg’s chain that was allowing players to skip the entire dungeon and still be rewarded.
• In Magg’s chain, if Magg happens to die in the lava field, he’ll teleport himself to the start of the area just outside it.
• In Magg’s chain, Magg must be much closer to things to draw their initial aggro. This only affects the escort to the magmacyte rock.
Caudecus’s Manor
• Fixed an exploit that was allowing players to skip content.
Honor of the Waves
• Fixed a bug in the Butcher’s chain that prevented a boss from spawning.
Arah
• Fixed a blocking issue.
Ascalonian Catacombs
• Fixed blocking bugs in Detha’s chain.

Dungeon Rewards
We’ve made some significant updates to dungeon rewards. I wanted to try and clarify them here. All of these changes have been the result of an original exploit which was letting players receive upwards of 20 levels by completing a single dungeon run. We initially closed this exploit, which caused some new problems. The result is this new system which should increase dungeon rewards for players who play though them normally but help curb inflation of rewards for those who are using exploitative methods to farm them.

1) Dungeon tokens are now rewarded at the end of an explorable chain. This was done to stop players from repeatedly entering a chain and farming the first boss that dropped tokens rather than playing the entire chain. At some point in the near future, we will make up for this by making dungeon tokens a rare drop so that even players who are not completing a chain can make partial progress toward the rewards.
2) Dungeons reward 20 tokens for completion and now reward an additional 40 tokens for the first time they are completed each day. This means that if players can complete all 3 chains of a dungeon in a day, they’ll receive a total of 180 tokens, which is enough to purchase some of the smaller rewards.
3) Dungeon tokens should be account bound. This will allow players to have a single character farm tokens for their other characters.
4) Last week, to limit the most extreme cases of dungeon speed-clearing, we introduced a system to limit rewards for rapidly repeating dungeon clears. However, a bug in that system caused it to impact more players than intended. This week, we’re updating the system to not impact clearing different chains of the same dungeon. We’ll continue to evaluate this system in coming weeks.

Professions
General
• Implemented a fix to make Heartseeker, Lightning Leap, Flame Leap, and Monarch’s Leap hit more reliably.

Elementalist
• Fixed bugs with Flamestrike and Ice Shards so they can’t be fired behind the player.
• Quick Glyphs: This Air Magic trait has been updated to apply 20% recharge reduction to the elite skill Glyph of Elementals.

Engineer
• Grenade Barrage: This Grenade Kit skill should now be usable underwater.
• Short Fuse: This trait is no longer overwritten by the Grenadier trait. Also, this trait now works with underwater grenades.
• Speedy Kits: Added a 5-second recharge to the trigger for this trait. This was to prevent players from exploiting it to gain vigor buffs of extreme duration.
• Invigorating Speed: Added a 5-second recharge to the trigger for this trait. This was to prevent players from exploiting it to gain vigor buffs of extreme duration.

Guardian
• Merciful Intervention: This skill has been updated to work with the Meditation Mastery trait. The tooltip for this skill has also been updated to display the healing amount when affected by traits.
• Elusive Power: This trait has been updated to not grant might when aegis was blocked.

Mesmer
• Fixed text on “readied” mantra buffs.
• Veil: This glamour skill has been updated to show the appropriate active duration when not affected by traits.

Necromancer
• Taste of Death: This skill’s healing fact has been updated.
• Spectral Wall: This skill has been updated to apply the correct amount of vulnerability (10).
• Vampiric: Fixed a bug with this trait so that it now functions with projectiles.
• Close to Death: This trait has been updated to provide its listed 20% boost instead of the previous (unlisted) 10% boost.
• Banshee’s Wail: This Curses trait has been updated to apply extra swiftness.
• Spectral Walk: This skill has been updated to be more active and to work properly with its recharge trait. Also, Sever Spectral Bond has been changed to Spectral Recall.
• Minion Master: This Death Magic trait has been updated to properly affect the elite skill Summon Flesh Golem.
• Putrid Mark: This skill has been fixed to make it properly unblockable with the Greater Marks trait.
• Mark of Evasion: This trait can now trigger the Soul Marks trait.
• Reaper’s Protection: This trait has been updated to properly work with a variety of crowd-control effects.
Thief
• Bountiful Theft: This strait has been fixed so that it doesn’t apply 15 seconds of vigor twice.

Races
Norn
• Call Wurm: Autocasting has been removed from this skill to prevent an exploit. Additionally, the skill may now be cast on the move.


Player versus Player
• Legacy of the Foefire: Fixed an exploit that was allowing players to teleport past one of the gates.

World versus World
• Experimental Rifle: This item is no longer usable in World versus World.

Please use the thread in the post above to discuss these issues.

Please use the thread above to discuss these issues.

From another thread:

We’ve got fixes for 3D, Nvidia Surround and AMD Eyefinity coming down the pipe in the next few builds.

I believe the next build will contain fixes for 3D, including the inability to launch with 3D enabled. I’m not 100% sure, but we have some fixes for Nvidia Surround in the works too and might even slip a couple of those in that build, too.

We’ll be continuing to hammer away and get these issues all resolved. Thanks for hanging in there everyone!

-Bill

Bump….I mean, hey! I have an update!

We’ve got fixes for 3D, Nvidia Surround and AMD Eyefinity coming down the pipe in the next few builds.

I believe the next build will contain fixes for 3D, including the inability to launch with 3D enabled. I’m not 100% sure, but we have some fixes for Nvidia Surround in the works too and might even slip a couple of those in that build, too.

We’ll be continuing to hammer away and get these issues all resolved. Thanks for hanging in there everyone!

-Bill

Yes, Nvidia 3D vision is supported in full-screen only. We are looking into enabling this in windowed-fullscreen, too.

The issue brought up in the OP will be addressed in the next patch. Also make sure you are running in 120hz and with a 3D compatible display.

-Bill

Refer to the post above for info on this.

This will be addressed in the next patch and also a handful of other 3D issues.

Chiming in to say I’m reading this thread because it’s awesome. I don’t want to chime in with much because your debate doesn’t require me.

I have only two minor points this time:
1. This thread has split off into multiple topics, all of which are relevant, but may need to separated into different threads soon.

2. It seems that CdrRogdan may be arguing something a bit different from everyone else. If the disjointedness comes from a language barrier, or if it doesn’t, you are free to send me a PM in English/French/German/Korean/Chinese and we can work to understand what your concerns are.

Edit: You’re free to send me a PM in any language, but there may be a bit of a lag in some other languages

I assume you have a ticket number of some kind? May I have that number?

The name makes me ask: Is that adding to the directory, as in side-by-side, or is it injecting into the game code? We’re not going to vet, research, approve, or support a third-party program, but I’m curious about how this works.

I just want to point out something. If the name isn’t available, it’s because someone used it in Guild Wars within the last 8 months, maybe is using it still. So I’m sort of not seeing why you’d be so eager to nab someone else’s name. Why not come up with something else? I mean, after all, as we say, “This is my story.”

Exactly. That password is “known” to hackers. Might not be your friend’s password, maybe someone else used it. But for an extra layer of security, we’re preventing it’s re-use.

Zodiack.5637:

I’m asking the same question with no response. My account has been “suspended” 3 times now.

Has it been hacked (accessed) three times, as well? If not, then we should take a look at what’s going on. If so, then the suspensions are designed as a measure of protection.

One comment: An account can be compromised (“hacked”) and reinstated, and then the actions taken by the hacker result in a lock-down. It’s unfortunate, and we do apologize if this happens to you, but sometimes that could happen. So I’m not asking in this thread if that happened to you. I’m asking for you guys to let me know if these are multiple locks for a single compromise — like hacked, reinstated, locked, and locked again.

First, yes, the account was locked down to protect it, just like your CC company may lock down your credit card to prevent it’s abuse.

Aenlaasu.1752:

Also, is the thread stickied above a joke? 3-5 days to fix things like this?

Guess that’s the flip side of free-to-play…

You misunderstand the purpose of that thread. Naturally, we’re responding more quickly the 5 days! I created and maintain the 5-day thread to give players another means to get in touch. Submitting a ticket should get you back on your account in a day or two. Maybe less. We’d like to do it instantly, but we have to go carefully because you better believe there are people out there who will try to “reclaim” your account.

Arangar.5210:

I am now restored after 24h or so – Not bad – Thanks.

• ahem * As I said.

Zale.9645:

Please fix the magmacyte and bomb planting parts of route 2, Robert. We can’t kill that many silver mobs that fast and Magg has no regard for his own life.

Tonight’s patch will see some better behavior from him, and some changes to make that event a bit more manageable. Magg dying in the lava, for instance, will get fixed.

We are aware of this problem, and we’re actively fixing it.

We do see these things as issues that harm the economy and are exploits to the game. These things are a big deal, and making hotfixes isn’t always a solution due to limitations.

Thank you for posting about it. Much appreciated.

Bypassing content by jump mashing against a wall isn’t what we wanted you to do.

We’ve known about this issue in particular, and are actively working on it.

Hello everyone.

The first boss you are talking about those adds are respawning on purpose. He spawns 3 adds on the left, and 3 adds on the right. Both of these sets are on an interval timer, so you have to kill them fast enough to have time to deal with just the boss before more come back.

The issue with the floor in the butcher room will be fixed with the next patch.

Thanks for reporting the world out, I’ll get that over to the appropriate peoples.

No worries. We’re improving security and you’ll see a forum announcement here that explains.

We have recently adjusted the sensitivity of the Guild Wars 2 e-mail authentication system to make it even more secure. One result of this change is that players may be briefly denied access to their account until they approve access from their current network.

If you attempted to sign in to the Guild Wars 2 game client or official website and were denied access, check your email for a notification from us. If you recognize the log-in attempt, follow the link in the email and select Remember this Network on the page.

Security Tips: If you receive an email asking you to approve a login attempt from an unknown network, don’t do it! It could be that someone attempted to log in using your username and password. Instead, change your password via https://account.guildwars2.com. Also, be on the lookout for phishing attempts that try to direct you to malicious websites. The official Guild Wars 2 domain is *.guildwars2.com, so check your browser to make sure that you’re in the right place.

For more information on e-mail authentication, see this Knowledge Base article: http://en.support.guildwars2.com/app/answers/detail/a_id/9192

Update: Monday, 24 September

120917-003642 Resolved
120907-001562 Resolved
120917-004145 Resolved
120825-005940 Resolved
120908-007658  Resolved
120914-002613 Resolved
120917-005163 Resolved
120909-004321,120909-004502 Resolved
120918-000186  Resolved
120914-003281 Update sent today
120916-005117 Update sent today
120916-003020 Update sent today
120915-001298 Update sent today
120912-007045 Two responses sent; may need more time to address issues
120901-001721  Suggestion sent by CS Agent
120917-004917 Agent responded
120920-000802 Agent responded
120917-000444 Agent responded
120913-000767 Agent responded
120905-009534 Agent responded
120916-006054 Agent responded
120919-001486 Agent responded
120920-000802 Agent responded
120916-005007 Agent responded
120826-014247 Agent responded
120915-000081 Answered your question in the ticket
120916-004072 Requires review by senior agent
120907-004183 Requires review by senior agent
120920-001271 Requires review by senior agent
120902-015078 Requires review by senior agent
120825-005940 In queue for distribution
120825-033103  In queue for distribution
120826-001727 In queue for distribution
120829-002627, 120918-005638 In queue for distribution
120919-004264 Bug Report — relayed to team 9/24
120915-000523 Agent responded
120917-000438 Agent responded
120910-005403, 120912-003964, 120913-005411, 120918-003080 It doesn’t appear that you’ve responded to the answers we have provided. Have you tried to log in using the email that Support sent to you?

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update — Friday, 21 September

120826-011765 Resolved
120901-001721 Resolved
120902-005108 Resolved
120907-008394 Resolved
120909-000687, 120920-004803 Resolved
120909-004170, 120909-003417 Resolved
120915-005406 Resolved
120916-006291 Resolved
120912-003177 Resolved
120909-005038 Response sent today; let us know if you still need help
120915-000805 Response sent today; let us know if you still need help
120915-001454  Response sent today; let us know if you still need help
120907-004284 Requested additional information; please update your ticket
120911-007210 Requested additional information; please update your ticket
120915-000563  Reported this as a bug
120916-004076 Known issue; updated ticket
120825-003557 In queue, awaiting resolution
120826-004311 In queue, awaiting resolution
120912-002924 In queue, awaiting resolution
120912-005302  In queue, awaiting resolution
120914-005237 In queue, awaiting resolution
120915-002881 In queue, awaiting resolution
120916-005007 Under review by dev
120903-002278 Unable to fulfill request
120914-001168 Unable to fulfill request

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update: Monday, 24 September 2012

Update: Monday, September 24

120917-003642 Resolved
120907-001562 Resolved
120917-004145 Resolved
120825-005940 Resolved
120908-007658  Resolved
120914-002613 Resolved
120917-005163 Resolved
120909-004321,120909-004502 Resolved
120918-000186  Resolved
120914-003281 Update sent today
120916-005117 Update sent today
120916-003020 Update sent today
120915-001298 Update sent today
120912-007045 Two responses sent; may need more time to address issues
120901-001721  Suggestion sent by CS Agent
120917-004917 Agent responded
120920-000802 Agent responded
120917-000444 Agent responded
120913-000767 Agent responded
120905-009534 Agent responded
120916-006054 Agent responded
120919-001486 Agent responded
120920-000802 Agent responded
120916-005007 Agent responded
120826-014247 Agent responded
120915-000081 Answered your question in the ticket
120916-004072 Requires review by senior agent
120907-004183 Requires review by senior agent
120920-001271 Requires review by senior agent
120902-015078 Requires review by senior agent (but I promise — no DNA sample required! )
120825-005940 In queue for distribution
120825-033103  In queue for distribution
120826-001727 In queue for distribution
120829-002627, 120918-005638 In queue for distribution
120919-004264 Bug Report — relayed to team 9/24
120915-000523 Agent responded
120917-000438 Agent responded
120910-005403, 120912-003964, 120913-005411, 120918-003080 It doesn’t appear that you’ve responded to the answers we have provided. Have you tried to log in using the email that Support sent to you?

If you find that you are unable to use your traditional mouse’s wheel to control the camera zoom, be sure to go into the options menu (F11) and disable the “Use scrolling gestures to change direction” option. This will re-enable the mouse wheel’s input.

By default, this option is enabled, turning off mouse-wheel input. This allows players with the Apple Magic Trackpad and the Apple Magic Mouse to use gestures to control camera movement. It also prevents Magic Mouse users from accidentally zooming the camera in or out with each touch of the Magic Mouse.

Currently, there is no in-game-camera or world-map zoom functionality for the Magic Mouse (as mentioned in the known issues). Until we are able to address this, we recommend that players turn off the scrolling gestures option to adjust the zoom, and re-enable the option to lock the zoom level.

At the moment, there’s no way to go back and repeat steps. It’s a popular request, but there are some technical issues that we’d need to solve first, so I don’t know if/when it be added.

I mentioned this in the other thread, but I’ll mention it here too. If you click when grey, it removes your +1 from that post. However, if the button is not turning grey, or is returning to red after having been grey, these are behaviors that we would like to know about, as if they are happening, they are not intended.

Hi Reece,
I was surprised to see your post. Other folks in the office here often walk by my desk and comment on how vivid and vibrant the game world appears on the my iMac and MacBooks (which obviously have built-in Apple monitors). Since I don’t know what kind of Mac you’re using, I’m not positive what you can do about this, but others have posted two good suggestions and I have one more.

First, I would try adjusting the brightness in the “Displays” panel of the System Preferences. I have the slider on my iMac cranked up all the way to the right.

As others have suggested, I would also check your color profile, which is likewise located in the “Displays” panel (though you’ll need to click on the “Color” tab). Depending on your machine, the default profile might be called “iMac” or “Color LCD.” If you use a special profile for CMYK printing or some other purpose, there’s a good chance that this might be having a negative effect on the appearance of the game.

Finally, I would try tweaking the in-game Full-Screen Gamma. I have mine set to 1.20, and as you’ve seen, it’s easy to over do this, making for a washed out appearance, so you’ll want to make small adjustments.

I hope this helps!

If you click +1 while it is grey, it removes your +1 (in the instance that you click by mistake or change your mind).

Thank you for the feedback about it not indicating this behavior. I will pass this on to the appropriate people.