Dev Tracker

Unable to group for Personal Story since "Further into Orr"

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Are you both in the same map? Story missions will only group players that are in the same area.

"Ships of the line" Lvl 80 - ementalist bugged?

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Conscript the dead ships Problem. (Spoilers)

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Glad it worked, sorry about the issue, I haven’t been able to get it to occur and I haven’t heard of it before, so I’m baffled.

Personal Story "Accusation" bugged?

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Please post this is in the Bugs forum, this isn’t strictly story-related. (i.e. not something I can fix.)

ship of the line bugged

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Bugged scroll combination: would like a dev response

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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I got a bug in on this yesterday and I’m working on getting a fix into the queue. Thanks for the report!

Lead Designer – Living World

Prime Time server rankings EU

in WvW

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
as this conversation has derailed, the thread will now be locked.
Thanks for understanding.

WvW Global Timezone solution

in WvW

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
this conversation has run its course and it will now be locked.
Thanks for understanding.

Being efficient in dungeons means less reward?

in Fractals, Dungeons & Raids

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Plain and simple this system is a safety net for stopping crazy farming when people find exploits that make each run super fast. We are also addressing those loopholes, but that takes time and new ones might always be discovered. If you and your group do the dungeons without skipping large sections and run different chains this system shoul(bugs aside) never impact you.

Addendum for clarity, super fast means < 30 minutes, and even then you must hit that speed multiple times in a row before you start seeing any impact.

Thanks for the reply Jon, and thanks for giving a time. However, my group just did a legit maggs run and a legit AC path 2 run in 25 minutes each. Of course with the bug we all got different rewards but i will post that in the proper forum with times.

They were not death free runs and we didn’t feel like we did them as fast as we could have, so when we bring our “A” game we will basically be waiting in front of the last boss room for 10 minutes to make sure we get full rewards….not fun. But, I guess if the system starts to work like you hope and it takes multiple sub 30 minute runs in a row we should be fine.

I will also be posting links to the 2 runs we just did(as soon as they are uploaded) to prove we did them legit.

Thanks and i hope a fix is on its way soon.

Thank you this is excellent info. We would like dungeons to be legit hard enough to take closer to 45 mins but if we can’t accomplish that goal we can look at the speed clear times from non exploiters and easily adjust the system. The goal is that hardcore farmers don’t even see this thing but only exploiters. We will keep working towards that goal.

Jon

Just a few ideas..

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Cozzy.

Have you taken a look on the subforum Suggestions? If you do so, you will see that most of your ideas have been already posted there. As this is a subforum for general game discussion, I will proceed to close your thread.

Thanks.

Guesting

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for your concerns. Effectively, guesting will arrive soon, after the communities settle down. However, we cannot provide you with an ETA at the moment but we will keep you guys updated in that respect.

Thanks again. I will proceed now to lock this thread.

Race Change?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for asking. To change the race in the Gem store will not be an option in Guild Wars 2.

Now we will proceed to lock this thread.

why no bans on the bots

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for posting. However, the forums are not the best place to inform us of this kind of issues. Here you can read what we are doing with this botting problem (I would ask you to stick to that thread for updates).

And please, keep on reporting those fellows through the in-game tools.

Thank you very much.
I will proceed now to close the thread.

Botting.

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for posting. However, the forums are not the best place to inform us of this kind of issues. Here you can read what we are doing with this botting problem (I would ask you to stick to that thread for updates).

And please, keep on reporting those fellows through the in-game tools.

Thank you very much.
I will proceed now to close the thread.

RSS Feed for the Dev Tracker is broken

in Forum and Website Bugs

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Sorry for the delay in answering. I will forward this information to the team today. Thanks you all for reporting.

When/if character name changes are coming?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

No, for the moment we are not contemplating to add this feature to the game.
Thank you for posting. We will proceed to close the thread.

[Exploit?] Golems Using Mesmer Portals

in WvW

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Yes, this is working as intended and thus, is not considered an exploit.
Thanks for asking.

We proceed to close this thread now.

3 Hours of work for 6 badges [Would Like ANet Answer]

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We are trying to redirect all new threads about these issues to this discussion thread as it is easier for the dev team to reach your opinions and feedback there than in little threads scattered all around the place.

Thanks for your understanding.
We proceed now to close the thread.

[VIDEO] ele in tpvp

in Elementalist

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Please, keep the feedback for this video respectful and polite.
Thanks.

1-2 Mins CoF run

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Riaky, I would ask you, if you have not done this yet, to write a report about this issue and send it to exploits@arena.net. This is the best way you can help us.

Thanks for posting.
I will proceed now to close this thread.

Never Received My Purchased Profane Armor Skin

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Noitack, have you received your item after clearing your mail box, as Illgot said? This normally helps in a great deal of situations. If so, it may take a while till you receive it. If this is not the case, please, send a ticket to Customer Support.

I will close this thread now.

Dungeon rewards still bugged

in Fractals, Dungeons & Raids

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We will proceed now to close this thread. Please, visit this updated one for more information.

Thanks!

Am I abusing a feature?Am i bannable?

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

According to the descriptions provided, no, this is not punishable.
Thanks for posting. I will close the thread now.

Quick question about character slot expansion

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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And as it seems that the question is answered, I proceed to close the thread.

Please add a Preview button

in Black Lion Trading Co

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Psytripper, we are working actively on this special feature as it is a growing concern inside the community. Thanks for posting.

We proceed now to lock the thread.

We don't like Trahearne *Spoiler Warning* [merged]

in Personal Story

Posted by: CC Meinke.2749

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CC Meinke.2749

Community Coordinator

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This thread is meant to collect feedback regarding Trahearne and includes spoilers.

(edited by CC Meinke.2749)

Idea: lets offer up changes to the class (one per person)

in Elementalist

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi there.

I changed the thread title just to make it a little bit more inviting to every one.

My monocle is gone /cries, can you craft one?

in Engineer

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Seems that the problem is solved and because of that, we will proceed to lock the thread. Thanks for posting!!

I would like a response from Arenanet

in Ranger

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

The dev team receives a great deal of feedback concerning each of the classes, the ranger included. They are working actively in fixing all the major bugs and will keep the work flow in the future to address further issues.

We will pass on your concerns and proceed to lock the thread.
Thanks for your understanding.

Not feeling the Dev Love

in Ranger

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thank you very much for your concerns. The dev team is aware of the feedback from the community concerning the different classes and they are working actively on fixing the existing bugs. As you may understand, priority is given to those that affect specially the gaming experience of a great number of players.

I will forward the concerns expressed here to the team and proceed to close the thread. Thanks for your understanding.

Im done playing a thief and most likely GW2

in Thief

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

We will proceed to close this thread now as it has gone off-topic in some occasions and the discussion is no longer productive. Thanks for posting and for your understanding.

Hammer Warrior are real OP

in Warrior

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everybody.

We will proceed to close this thread now as it has gone rampant and does not offer any constructive critic or discussion any more. Thanks for posting and for your understanding.

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: Wednesday, September 26

The team was working on a specific project today, so the list is smaller than usual. We’ll have more updates soon.

120912-007045 Question answered by CS Agent
120920-001271 Question answered by CS Agent
120902-015078 Resolved

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account Issue Follow-ups – Updated Regularly

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Update: Wednesday, 26 September

The team was working on a specific project today, so the list is smaller than usual. We’ll have more updates soon.

120912-007045 Question answered by CS Agent
120920-001271 Question answered by CS Agent
120902-015078 Resolved

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

The dialogue... oh lord, the dialogue...

in Personal Story

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Also human storyline with the missing sister.
What happens? You save her, and never see her again? Where does she go? Does my character ever speak to her again? Does go back on duty, drop out of the seraph?
Same with Quinn. I didn’t feel much in common with some of the characters. It’s like they drop out as you progress. I think maybe if they popped in again and helped fight the dragon or something there would be a better connection.

To me it seems like here’s segments of the story.

Human – Quinn, Pete etc.
Order -Tybalt
Trahearne – Dragon. END

What happens to Quinn etc? Perhaps put them in somewhere, to help or do something.

I still love GW2, but the personal story needs some work.

We may address this at some point.

Why Charr Have the Best Story *1-30 Spoilers*

in Personal Story

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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Thanks for all the constructive feedback.

Policy on Third-Party Programs Coming Soon

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’re getting many tickets, forum posts, and other inquiries about our policy on third-party programs. Players tell us a lot of reasons they want to use third-party programs: to avoid hand injury, to enhance their gameplay, or because their hands are too small to reach the keys. Players tell us they want to use third-party programs to make the screen clearer, to make their play more efficient (for instance, by combining several hotkey functions into a single key), to force their video card to use anti-aliasing, or to help them target enemies.

I’m going to run some wording by a few people at ArenaNet and will post our policy as clearly and simply as possible when I have received their input.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Question about a character transfer

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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So far I absolutely love GW2. Though one thing has been sitting in the back of my mind. My fiancee is an avid MMO player as well, and wants the game as well, but sadly we currently only have a single computer so cannot at this time play together. Due to this we’ve put off buying her account yet.. She’s thought about creating a character on my
account but doesn’t wanna lose the time she invests into it when she gets her own
account in a month or so.. So my question is as follows:

If I buy a second game account, and it’s registered to the same name or same last name (rule for this in WoW) would we be able to pay to move the character to the 2nd account?

Sorry, character transfers are not even on the “to do in the future” list. There are a lot of other features we’re working on that we think will benefit players a lot. This one quite frankly is not on our tools request list.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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No one should be allowed to Macro. Now by letting him off you will have a kittenon of people botting and playing the “No! I was at my computer the whole time” card.

There are way way too many botters in this game, shouldn’t be so lenient.

Macroing is cheating/botting, as the person isn’t doing it themselves. Come on Anet, be more strict.

Sorry, Hilda, who is letting whom off? Did you read my posts — I think you will reassured if you do.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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First off, I’ll state I am not botting in this game, but playing it legitimately, but as someone who has a lot of experience with bots in other mmo’s, I can say that it would be trivial to program a bot to switch weapons and change directions while firing, so I can’t see that alone being a defense. A bots limitations vary, but usually are only restricted by the design and skill of the programmer.

Yet another case when a forum member posts what I wanted to say. Thank you, SenatorWolf.

Here’s the problem with macros: Set up something to make your personal screen clearer, to enhance the visuals, or to prevent Carpel Tunnel Syndrome with single-key to single-command programming — and ensure that the program does not give the user an advantage — and there’s no problem with that use.

But does that macro allow you to set up a half-dozen commands on a single keystroke or hotkey? Does it allow you to step away from the computer to heat up a pizza, talk on the phone, or sleep, while still gaining benefits? How is that fair, when someone else not using the macro is doing those commands individually or is actively playing the game?

Think about it: Does using the macro make playing more pleasant or does it make it intrinsically easier? Does using XX Macro make it possible for you to win over someone of equal skill who does not use it? It is at that point that the macro, the program, the utility, the whatever is not allowed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Blocked/Suspended/Terminated -- Player Comments

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I used to think that people were just whining about Anets policies, but now after having experienced their justice system myself I understand them. I was given 1 minute to respond to 1 whisper from a total stranger before I was banned. I wonder how many other people have been banned becasue they do not return whispers from total strangers. Had I known that I had 1 minute to respond or be banned I may have been faster on the keyboard but instead all I recieved is “hi hi” and was banned. Gaile could you please please please just talk to me about this? I have followed you since GW1 when you used to talk to us at the fountain at Lions Arch and I was there at your in game party when you stepped down as the community figure head for GW1. I respect you and I would really appreciate just some reply or something to this please.

I really don’t know what you’re talking about. We don’t have a “whisper to verify” system, so this just was not why your account was actioned.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

After the patch client thinks my IP address has changed

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ah, I think I have just found the answer to my own question!

Link in case others have same problem and haven’t seen this yet…

https://forum-en.gw2archive.eu/forum/info/news/E-Mail-Authentication-Tweaks-to-Increase-Security/first#post241425

Ah, I was just going to post the info, and you found it. Thanks for updating the thread — I know that helps other players!

I am going to have to regularly authenticate the one and only computer I play GW2 on because my IP provides dynamic IP for my house and I don’t intend to pay for a static IP.

An annoyance for sure but I don’t know how it can be avoided.

You know, I’m enough of a security paranoid I don’t necessarily think that authenticating every time is a bad idea.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account disabled/suspended, due to an unautherized individual.

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey, i tried to login yesterday and it had an error message saying that my account has been suspended. I requested a ticket but no reply yet, its been over 14 hours now. I am very disappointed on how long it takes for you guys to fix a issue like this, and i understand that you have many other people to look after but 14 hours. Really?
I just wanted to play some guild wars 2 with some mates when i woke up and bam i am suspended. Where as i looked into my email account and there wasn’t any “unauthorized logins” sent to me. I am confused and outraged from this please fix this issue asap.
My reference number: 120926-001536

Please unsuspend my account, or please help me get through this.
Thank you.

You did the right thing: You submitted a support ticket today. The forum really isn’t intended to be a second place to ask for help — you’re on track and will be assisted very soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Friends Account Gets Hacked...

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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24 or 14 hours is nothing considering the volume of people who get tricked into getting hacked.

ArenaNet themselves have not been hacked so anyone who gets hacked is either using the same login information as another site or game that had their database hacked or they have a keylogger on their computer or they tried to buy gold from illegal gold sellers.

ArenaNet have been trying so hard to convince people to take more care with their accounts but it is falling on many deaf ears.
Yes the hacked people are victims but they left themselves open by being slack with security.

I think not being able to restore items atm is a great incentive to try harder to protect your account in the first place…

Thank you for posting this — it is accurate.

As to account restorations, that is coming, and pretty soon, too, from what I can tell. When that feature is in place, if someone’s account is compromised, we’ll be able to restore the account (not a character, not an item, but the full account) to its pre-compromise state. More on that later, but the take-away from this is that we’ll do our best to address these issues, and help someone secure his/her account, but it’s not appropriate to point to ArenaNet as the source of the problem.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Forging the pact still bugged

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Where exactly is it stalling? If you’ve looked at the other threads on the subject, it’s been noted that it’s an extremely difficult bug to track down, so there are additional changes in the 10/1 update, in addition to the ones on 9/24 to catch the most common issue.

Lost 1000 guild influence points from building

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’m a guild leader and have encountered this numerous times with our guild. There’s a bug with the upgrades in your guild queue actually showing up. Rest assured that the upgrades are still in your queue and being built (and your influence is NOT lost!), they’re just not visible.

Thank you for posting this, Manoa. It’s very helpful for guilds to learn about the experience of other guilds so we appreciate your sharing this!

In a general sense, I have a couple of emails to dev team members to ask them about guild issues like lost Influence and so forth. I hope we’ll have more info on that soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Reporting in Bots

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Please use the in-game report system to let us know about bots. Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Hacked accounts turned bots

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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If you used the in-game report system, we appreciate it! Thanks for asking.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Friend can't log onto new account ticket # 120925-006699

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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To the powers that be :

After much cajoling and effort on my part, I finally talked a good friend of mine into trying out GW2. He had an old GW1 account, and had forgotton his prior logon information. He contacted support, and essentially ever since then he’s had his password reset multiple times without any actual satisfaction. It’s a full day later and he is still unable to log in, and he is considering returning the game for a refund. We’re both in IT, so I’m fairly certain that user error is not a factor in this case.

This is very frustrating to him, and to me, as I’ve spent a lot of time just trying to get him to try the game. I succeeded finally, and now he can’t even log in to the forums to post a support request.

What must we do to get this issue resolved so that he may log in and try the game out?

Thanks for your time,
Joshua // Dranathos

He has done exactly what he should do: submit a ticket to get personal assistance from a support agent. The ticket is less than 24 hours old; I anticipate he’ll get a response very soon. If it should, for some reason, extend to five days, he may post in the sticky thread above, intended for issues 5 days old and older. (I really doubt he’ll need to do that, though.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Official policy on external RMT

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just looking to get some official clarification on your policy towards people who have bought gold. If someone you know has bought gold, will they be banned if we report them? Or will you be taking the stance of most MMO’s and just going after the sellers?

Buying gold from third-parties is disallowed, and we will exercise the outcomes of that choice as outlined in our User Agreement, Rules of Conduct, and Conduct Breaches & Outcomes Document, which you can review here.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet