Guild Wars 2

Hi everyone.

Multi-boxing is not allowed on Guild Wars 2 for it is a combination between botting and Third-Party program at the same time.

I will forward this concerns to the team to see if we can get some clearly stance about the issue posted, as Gaile Gray is already doing with the Third-Party programs.

As it is forbidden, the moment you see a case of multi-boxing, we would ask you to report it through the in-game tools. Thank you very much.

I will proceed now to close the thread.

Hi ProHawk.

This issue has been discussed already a great deal of times in this subsection (you have an example here). I would ask you to check first each of the subsections, as there may be people already discussing what matters to you.

I will proceed now to close the thread.
Thanks!

Hi everyone.

Ok, so Nunna, just proceed to take the copper and report immediately the guy. Be happy that you earn a copper and your report will be looked into in the meantime. You cannot delete emails with objects as this feature is a protection against accidental deletion of attachments.

I will proceed now to close the thread.

Higher server population and maximum player cap in world vs. world do not go hand in hand. Yes, there is a statistical advantage of this happening – since you can fall back to a higher number of players. But stochastics and ‘large numbers’ do not per se grant an advantage – since we are talking mere ‘probabilities’. It still could happen that you have a caped out world population – of which no one wants to (or can) play at night.

The free character transfer is NOT a core mechanic of the game – but instead a launch only initiative to balance out server population (to actually prevent the above mentioned ‘possible scenario’). It will go away at some point.

Hi everyone.

Thank you very much for this. Indeed, she is working hard to maintain the best support for all of you, guys. I will proceed to pass on this to her but in the meantime I will close the thread, since this does not belong to a general Guild Wars 2 discussion.

Thank you for your understanding.

Hi Everyone,

All is fair in love and war – and as love, WvW is a battlefield.
There are exploits, I’ll give you that – but then there is coordinated effort to ensure your world or your team uses each and every resource they have to their advantage.

War is not fair, war is not pretty, war gets out the worst in us – and the best – and even if we have excluded open world pvp from the rest of the game, this is exactly what happens on the WvW maps: It is the ‘playground’ for strategists and great tacticians, it is the place for coordinated efforts and mean ideas in the middle of the night.

Night capping is one of those valid tactics to score some points in a lasting battle – to get your world the upper hand, or cancel out daytime supremacy by another well coordinated opponent.

As Guild Wars 2 will progress in time, so will world vs. world and core gameplay mechanics. But for now, night capping is one valid possibility to ruin your enemie’s days – pun intended.

Hi Blrickforlife.

Thanks for bringing this to our attention. I would ask you to report this screenshot and the incidence to the following email address, exploits@arena.net, where the issue will be looked into. The forums are not the best place to report us this kind of thing.

I will proceed now to lock the thread. Thanks!

Hi everyone.

Ok, lets try to keep the thread as it is and lets try not to engage in further off-topic discussions. The thread is about sharing interesting/funny names with the community of GW2 that you have seen throughout your adventures in Tyria. Lets keep it that way!

Thanks.

Hi everyone.

So far, we have received a great deal of feedback from the community regarding the camera issue and we are working on it. I will forward the concerns to the team again and proceed to close this thread as this is a petition thread rather than a general GW2 discussion.

Thanks for your concerns.

Hi everyone.

Thanks for reporting this.

I would like to ask you to check the link that Sukeena provides. Also, if you encounter other sound bugs while playing WvW, please, report them in the Game Bugs subforum (also, check it, because sometimes there are already threads going around about the same issue).

I will proceed now to close this thread.
Thanks again.

Hi Raedwulf.

Issue acknowledged. I will forward this to the team today and will also move the thread to the appropriate subforum.

Thanks for reporting!

Hi everyone.

I just changed the name of the thread a little bit so it gets more descriptive (normally descriptive thread titles tend to be more useful for us).

Thanks for your understanding!

elia.7061:

Hi i just wanna report some bots.
I did it also via the in game option (right click on the bot and reporting it).

I hope i wont get any trouble about that cause they were many (around 10) and have kinda similar name so it made me kinda spam the report option to be sure to report them all !

Should I post here screenshots of them ? Or is there any other formal way to do it than the in game reporting system ?

Thanks.

Hi Elia.

Do not worry. If you reported correctly those fellows then there is no way your report can be considered as spam. You also do not need to send the screenshots as the in-game reporting system is enough.

Thanks!

There are quite a few people who have gotten them

Are there any other active (incomplete) objectives? The quest ends after the cutscene.

Please submit a ticket to make this request.

Have you played since the update? The queen is L47 now, and the destroyer spawns have been slowed down.

Update: Thursday, 27 September 2012

120825-002870 Resolved
120915-001298 Resolved
120915-004544 Resolved
120916-002529 Resolved
120922-003259 Resolved
120924-000091 Resolved
120826-002212 In queue, awaiting resolution
120826-008185 In queue, awaiting resolution
120828-018645 In queue, awaiting resolution
120919-000303 In queue, awaiting resolution
120926-005208 Thanks for providing that info to the TS Team; they’ll review and get back to you
120912-006875 Under review by team lead
120906-007127 We’ve reviewed this; could you mail box be full? Please clear it and the item mail should appear; update your ticket if that does not happen.
120926-004847 Please verify your email address and you should be fine

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.

Update: 27 September 2012

120825-002870 Resolved
120915-001298 Resolved
120915-004544 Resolved
120916-002529 Resolved
120922-003259 Resolved
120924-000091 Resolved
120826-002212 In queue, awaiting resolution
120826-008185 In queue, awaiting resolution
120828-018645 In queue, awaiting resolution
120919-000303 In queue, awaiting resolution
120926-005208 Thanks for providing that info to the TS Team; they’ll review and get back to you
120912-006875 Under review by team lead
120906-007127 We’ve reviewed this; could you mail box be full? Please clear it and the item mail should appear; update your ticket if that does not happen.
120926-004847 Please verify your email address and you should be fine

Klem.4907:

GaileGray.9587:

If you want help, provide your 12-digit ticket number and we can remove this. If you’re here merely to rant, that’s really not productive and I’ll ask you to reconsider.

There is a thread in this very forum intended to address long-term (5+ days) so I’ll move this there.

I’m not here to rant, I don’t rant. I was merely sharing my experiences. That being said, here is my Ticket # : 120922-003023

This was actually posted in the “Gem Store Questions/Issues [merged]” Thread, Clearly that was not the right place.

-Klem

Thanks for the info. And posting in both threads is very helpful, but you had the right place when you posted in the Gem Store thread. This is sort of an “extra” for me to put things under review, but the other is viewed by the gem store team, as well.

Whoracle.1697:

sorry for repost, this got fixed..but my gear is all lost..no money for traits or repair, can i have it all back please?

We do not have the capacity to roll-back your account or provide you with items. We will have a restoration service in place soon.

Using any kind of speed or map hacks will never be acceptable and will always be a bannable offense. We have been banning people for using them and will continue to do so.

AoE splash damage going through doors is something we’ve been looking at, but there’s not much we can do to change how it works.

We do have team members focused on WvW and they are currently working on some updates that will help support most of the changes we want to make to the game. Almost all of the updates they are doing right now are structural changes to the underlying code and will not be visible to players so we haven’t been saying much about them, but we need those changes to be completed before we can work on the updates that will be apparent to players.

We are working on a few content updates that do not require any updated code, but those will be smaller impact changes compared to the things we would like to do once the code updates are ready.

I’m intentionally being vague regarding the various changes we are planning to make because plans can change rapidly during development. We do not want to get people’s hopes up by saying we are going to do something and then have that not happen for whatever reason. We’ll be providing some details about what we are changing once we start getting our more visible fixes are closer to going live, but that’s probably going to be a few weeks away.

GroundXeron.5097:

Hi, at 06 sep. I opened ticket number 120906-007127 and after three weaks ticket was closed without any answer or resolve =(

Hi. The team sent you an email and asked you to update, but they never heard back from you. I’ve added you to the list.

Haha I wondered why all the necros were made at me.

we are aware of this and are actively working on a solution. Expect it in the very next patch!

No, it only affects players that skipped steps.

This forum thread saw a cute thread in the necromancer section and paid it a visit. It is now back home in the personal story area.
:)

I believe the issue, which is fixed in the 10/1 build, is that the NPCs are set to follow Trahearne. If he’s out of range or dead when they receive the follow order, this can cause them to ignore it and do nothing. In the 10/1 update I set them to follow the primary player, so this shouldn’t be an issue.

Torva Messor.1452:

I’ve been about as patient as possible with support so far.

I opened my ticket [Incident: 120828-006042] on the 28th of August with the title “Cannot use GW2 CE key” as I was receiving an error message stating I had already applied the key to my account.

I never received my CE items or the Mistfire Wolf skill but I am still able to play the game so I know that some sort of serial code must have been applied.

I updated the ticket after reading about others having trouble with their items/skill and asked for the items to be sent.

The only responses from Arenanet were copy pasted ones which did not help with the problem I was and still am experiencing.

The ticket was then closed by support despite not having been resolved on the 11th of September.

I re-opened the ticket and asked again for my items to be sent and the skill to be activated.

On the 20th of September the ticket had somehow made its way to NCsoft support, this where I received my first human response from what I can only imagine must have been an extremely puzzled man who then put me back into the GW2 support system. This same person also helpfully changed my ticket to title to the slightly inaccurate “Deleted CE/DD items”.

I updated the ticket thanking him for changing the title and waited patiently for a response.

Which brings us to today, where I logged into support intending to update the ticket as I had not been sent the items only to find that someone else from support had changed my ticket’s title to “Serial Code Issue – NOT A CE/DDE Item Deletion Issue”. They did not even bother to send me a message about the change, and I believe this may have been why I was not on the list for being sent the items on Friday.

What I would like is for an actual person to read over the ticket and give me some sort of human response. The ticket has been open for almost a month now and as far as I can tell only one person has actually bothered to read it and they were not in a position to help me.

This actual person has read through the ticket, twice. It’s a really perplexing issue, as you can see from my response in your ticket.

We should have this addressed tomorrow!

Update:

The 10/1 build should reset players who skipped forward back to the “Choose your order” step (which varies by race), though it’s a code-side change so I don’t know any details beyond that.

I’m in, Thanks Jeff!

Please submit a ticket to Support and they will help you out!

Note: Because you had the Rytlock and deleted it, this will not apply, but for others, we ask that they verify they Pre-Purchased the Collector’s or Digital Deluxe Edition. We’ve found that about 20% of the people who are asking for items are not eligible, because they own the Standard Edition.

We don’t allow the use of may NPC names in GW2. It created some confusion in the past, so we simply prevent their use. You’d find the same if you tried to use other well-known names like Devona or Dhuum.

We do not consider “not answering a whisper” as an indictment. Please do not worry about this; as long as you legitimately are playing, or are not gaining undeserved rewards when not playing, you’re just fine.

Nevernat.2530:

when i tryed to register my serial code to my account the server have respond an error.
now, when i try to register again, i get the error message: “Serial Code Already Registered”, and i can’t play!!!

I want to play the game i bought and paid 50 euro!
help me!

We definitely want to and will help you. Please contact Support and they will give you a hand!

We are working on an account restoration system that should be in place pretty soon. This will roll back the account to a point prior to the compromise, once certain parameters are met. We’re very much looking forward to being able to do this for players!

In the meantime, thanks for relaying the story of the nice player. I only wish I knew his/her name so I could send a note of thanks, too. What a great thing to do for a fellow player!

ZenithTeam.2743:

this topic is now closed

my friend found out his bug

Great. It’s so nice when people let us know so we can close a thread (and so we know everything is ok). Thank you for posting!

Obed.7629:

Who is the voice actor? He really delivers.

Matthew Brenher did the voice of Trahearne.

Salvaging PvP items should only give the PvP materials (tokens, dust, etc). If you remember what it is that you salvaged that gave you PvE materials, could you let me know?

As mentioned in the other thread on this story step, we’ve had an extremely hard time trying to reproduce the bug that people are reporting. We made some changes in the 9/24 update that fixed the most common problem, but the 10/1 update has some more fixes.

Given that Charizard begins as a lizard type (Charmelon) and is actually classified as a dual Flying/Fire type (not a Dragon type, despite its appearance), the answer is that Charizard is not a charr.

Also, we’ll have to close this topic because it’s hardly on-topic.

Thank you.

Thank you for your feedback.

Thank you all for the feedback.

If people see any abusive language in in-game chat, please report it. Customer Support will take action.

If you feel comfortable responding to people who engage in abuse in in-game chat, that’s up to you. Depending on how you handle it, it may increase or decrease the aggression.

As a reminder, the Rules of Conduct are located here: https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/

Secondly, regarding the forums—our moderators do moderate not only for tone, but for constructiveness. For example “+1 or /signed” is not constructive (there is a +1 button, BTW). The moderators will infract people who are providing their feedback in a rude and disrespectful manner. If someone is complaining, but being extremely rude and not constructive, they’re getting an infraction for their tone, not the content. It’s an important distinction. If you all have questions about forum moderation, you can contact the moderators at forums@arena.net.

At the present time, as a security measure, you cannot change your email address. This feature will be enabled in the future.

I understand your concerns and I’ve routed this to the team lead. Please consider taking a less aggressive tone in the forums — a moderate tone makes it easier to read and address your concerns and makes the place more pleasant for everyone.

And in that spirit, I’ve amended the subject of this post but I’m sure you’ll find it.

The Account Restoration Service will be in place soon, and we will be able to do an account “roll-back” after verification of the incident.

I’m sorry about the loss of your items, Valerant, and rest assured this sort of situation soon will be a thing of the past.

/shares with devs

:)

Seahorse.7064:

And a minute or two later I need to re post.I log onto my account and the in game mail with the 3 items I’m missing is there!!! From grumpy to happy in 2mins thank you gw2 support you got there in the end many thx and I need to learn to read the small print before deleting in future thank you!:)

Awesome! I’m super happy, and very grateful that you posted this update so that we know things are working as they should.

Here’s an update: We’ve done two mass distributions, and are now handling this individually. One thing we have noticed is about 20% of those who write asking for CE/DDE items do not own a CE/DDE. Yes, they pre-purchased the game, but they pre-purchased a Standard Edition, not a Collector’s or Digital Deluxe Edition.

A Pre-Purchase of a Standard Edition did earn you the Hero’s Band. It did not entitle you to the Miniature Rytlock, Summon Mistfire Wolf Elite Skill, Golem Banker, Chalice of Glory, or Tome of Influence. (Info here.)

So please check your receipt to confirm that you did purchase a Collector’s or Digital Deluxe Edition of Guild Wars 2. If you did purchase a CE or DDE, and if you still do not have your special items, please update your ticket to let the Support Team know that this is the case. You may also post here, if you wish, but the distribution will be done by ticket, so updating there is sufficient.

One note: There is not benefit to asking for multiple replacements of these items. The items are bound to your account and cannot be traded or sold. The one-time-use items—such as the Golem Banker—expire with use, and once you’ve used the item a replacement set will not give you a new, functional item. So please do not request another set, once you’ve received the replacement.

Thank you for your patience and understanding.

cazm, would you mind running with -log again so we can see whether it’s the same file having this issue?