Dev Tracker

Where is the Guesting service?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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The guesting service is not in game yet. When it is, you can be sure we’ll make an announcement letting everyone know.

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Event creatures, story creatures, and world creatures are the same. (Unless, as noted, they’re “bosses” and have a different portait outline.)

how can i know which paths i have already done??

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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Not yet beyond memory. We’re looking into tech solutions for displaying the paths you have run, but our resources are pooled more heavily in fixing bugs, exploits, and other issues before features like this will be worked on.

As a note though, I have brought this very thing up many times. I’d like to see a way for it to work with our achievement system without making a massive slew of achievements that clutter up that UI with even more information.

Bot removal?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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There has been and will continue to be. In the meantime, please continue reporting any suspected bots through the in-game ticketing system. Thanks!

Night Capping and YOU

in WvW

Posted by: Matt Witter.6982

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Matt Witter.6982

Game Designer

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Greetings everyone!

We’ve received lots of feedback regarding night capping. Many want to know how Arenanet views this. Our answer is that WvW was developed as a never ending continuous battle.

We feel that everyone should have the ability to contribute no matter what time of the day it is. How we’ve came to this conclusion is that no player’s time is more valuable than another. Everyone has different off peak hours for whatever reason. Players should not be punished or unable to experience and view the same content as everyone else because they play at a different time. They too are paying customers.
This is not saying that we are against any adjustment to scoring, or against developing another mechanic to improve the capping system. This is simply saying that we will not be changing WvW based on some players’ idea of off time hours.

Please use this thread as the main discussion for this topic.

(Missing) Trophies in Personal Story Log

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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No, they’re just items in the journal.

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I haven’t played an engineer much… Have you tried a thumper turret (for aoe damage, taunt, and knockback) and/or a grenade kit (for aoe damage)? I don’t know their traits at all (I usually play thief) so I’m not sure if there are any good ones for boosting your survivability.

Personal Story Difficulty Unacceptable

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Unless it’s a “boss” (i.e. they have a special frame around their profile like veterans or champions) it’s exactly the same creature in story steps and the explorable world.

Unable to enter dungeon with party.. or enter same dungeon

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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How can this not be priority #1. Ask Blizzard how they do it, anything. Instead your adjusting tokens, nerfing dungeons for people who run it too fast and all kinds of things while the majority of people can’t even get a group into the same instance??

We have multiple teams working on different things. In the case of this issue, we have programmers working on this solution since it is purely based on background things.

Whereas tokens and exploit fixes/nerfing/buffing is largely a design thing with code support for things we currently aren’t capable of (see: DR system). We’re actively working on an assortment of issues, and I guarantee you that the party functionality is top priority for a team of very dedicated folks.

(Missing) Trophies in Personal Story Log

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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Looking at it, some steps have items associated with them, some don’t. It’s not a bug or design change, it’s just the way it happened.

GW2 Still lacks a *true* questing system

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
feedback is always appreciated. However, this thread is off-topic and it will now be locked.
Thanks for understanding.

Gw2 Could of Destroyed Wow...

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
although feedback is much appreciated, mentioning other games here is off-topic. Therefore, this thread will now be locked.
Thanks for understanding.

Confirmation of spammer/botter ban?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the suggestion.

Gold sellers and mailing players

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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The team continues to work on multiple methods for dealing with gold spammers. In the meantime, please just continue reporting them. Thanks!

If GW2 was subscription-based, would you renew?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Since the game is in fact, not a subscription based product, this renders the question (and this thread) moot.

TA dungeon gives unfair rewards

in Bugs: Game, Forum, Website

Posted by: Jason King.2647

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Jason King.2647

Live Response Embed

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Hi all,

Jon Peters posted in this thread with an update on this. If you’ve been affected by this issue, or have other feedback about the system, please post there. In the meantime, I’m going to close this thread. Thanks!

I just wanted to update everyone on where we stand with this. So far we have found a single bug with the system that is causing certain players to get stuck in a state of reduced rewards without actually exploiting. A fix for this has already been made and is being tested locally now. We are going to do more significant testing on this new version but we also believe it is more bulletproof to begin with. Please keep posting data as these cases are somewhat rare and are hard for us to find with internal testing but seem to be exposed quickly when thousands of people are playing the dungeons.

All rewards are susceptible to our code that is dealing with people who are speed clearing dungeons. This means that if you are speed clearing and then play some new chain for the first time it may not reward the full 60 tokens. If you find yourself getting less rewards consider whether or not your rate of dungeon completion is extremely high.

If you think you are running at a fairly reasonable pace post all of the chains you have run and the time of day they were completed and we will file it to try and figure out if it is a bug. Please post accurate times, otherwise we cannot determine if there are in fact bugs in the system. Please continue to use this thread as a place to post this data so that we have it all in one location.

Thanks,

Jon

ArenaNet Community Team
Live Response Embed

Source of Orr, the Eye

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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I reduced his health by roughly 50% in the 10/8 update.

WvsW is unplayable because of mesmer portal abuse

in WvW

Posted by: JonPeters.5630

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JonPeters.5630

Game Design Lead

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Hey all we have some plans to fix some of this. It is currently being looked at so expect a fix in the next few weeks. Basically we like that Portal has this power, but it shouldn’t be able to bypass walls, etc.

As for the problems with players not appearing this is a more difficult engine problem to solve. While we would like to solve it there are definitely counters to this strategy, because anyone doing it has just clumped up their entire team for AoE nuking. Ultimately if they outnumber you by a lot there are much more effective ways for them to kill you.

Jon

(edited by JonPeters.5630)

How the "Roleback" system SHOULD work..

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We have the development of the ARS well in hand, thanks. It will be offered at no charge to players who experience specific game issues. We’ll have more information soon!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(Missing) Trophies in Personal Story Log

in Personal Story

Posted by: Jeffrey Vaughn

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Jeffrey Vaughn

Content Designer

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No journal items were added after relase. What are the two story branches in question?

Can you make Legendaries Account bound?

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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“Everyone” is making a lot of assumptions about Legendaries. Assumptions based on pure conjecture. “Everyone” is not always correct :P

Lead Designer – Living World

Question: Is anti-farm code implemented in WvWvW??!!??

in WvW

Posted by: MikeFerguson.8921

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MikeFerguson.8921

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As far as I know, nothing has changed and player kills in WvW should not be affected by any sort of diminishing returns.

Are respawn rates being worked on?

in Guild Wars 2 Discussion

Posted by: MikeFerguson.8921

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MikeFerguson.8921

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We are trying to adjust respawn rates in areas where the non event related respawns are just too fast. We know it can be a problem and we’ve already slowed down some spawns, but we also know there are more areas out there we need to look at.

If we know the map area and creature(s) involved we can usually find the spawns pretty quickly, so if you know of problem spots please give us as much information as you can and we’ll look into the spawns in those areas whenever we get a chance. Thanks!

Small UI Size = Really Bad BLTC Readability

in Black Lion Trading Co

Posted by: Tyler Cole.4210

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Tyler Cole.4210

Programmer

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It’s an issue we have on our list and we’re working on a fix for it.

Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hey guys,

We’re really moving forward on the queues, so this thread is now for tickets that have not been answered for 4 days or more. Naturally, if you’re working with an agent and making progress, there’s no need to post here. This is simply for those posts that may have “fallen through the cracks” or which may need a secondary review.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Bug with Swear Word filter

in Forum and Website Bugs

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Sorry everybody, there was a bug with some updates to the filter. Please continue to report any bugs you find here in this thread. The most fun bug has been corrected at this time.

How to Submit a Support Ticket

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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For help on the forums, please be sure you use a descriptive title, as mentioned above. Posting with a title like “Access issue” or “Hacked Account” is so much better than “Help” or “Need Support.”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Jormag's Needle no model when previewed

in Crafting

Posted by: LinseyMurdock

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LinseyMurdock

Game Designer

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It basically looks like a large icicle. No particle effects or glowing.

Lead Designer – Living World

Stealing my tokens

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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This has been addressed in the sticky threads at the top of the Dungeon forum, but I will address it here as well to save you time.

The Diminished Returns system is currently bugged. We are working on a fix.

Can we expect a fix for the dungeon rewards bug for the weekend?

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We’re currently not anticipating a hotfix for this problem. It is more likely to be fixed during the normal Monday patch.

What does kitten mean

in Players Helping Players

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Mystery solved! As such, this thread is being closed.

GW2 and Swtor 1st moth comparison graphs.

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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1) The forums are for discussing Guild Wars 2, not comparisons of other games.

2) Having worked for both companies before, during, and after launch, I can confirm (as has been done in multiple press releases) that those numbers are not indicative of either game’s population.

As such, this thread is being closed.

Goodbye so long farewell

in Bugs: Game, Forum, Website

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
as it has already been pointed out by some of you, this thread isn´t about a game bug. Therefore, it will be locked.
Thanks for understanding.

Gold seller solution mayhaps ?

in Guild Wars 2 Discussion

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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We have a number of things in the works to help deal with gold sellers. In the meantime, please continue to report all you find. Thanks!

Please let us disable the kittens

in Forum and Website Bugs

Posted by: CC Dalmarus.8397

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CC Dalmarus.8397

Community Coordinator

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Thanks for the discussion folks, but it’s time to put this horse to rest.

Unable to enter dungeon with party.. or enter same dungeon

in Fractals, Dungeons & Raids

Posted by: Robert Hrouda.1327

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Robert Hrouda.1327

Content Designer

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We’ve posted in several of these threads at this point.

To reiterate what we’ve said in other posts: we’re very aware of this problem and are actively working on the group system. I personally hate this issue with the fiery passion of a thousand suns, and can’t wait for it to be fixed.

Please change Kitten to [Expletive Deleted]

in Suggestions

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
this thread is not exactly a game suggestion but rather a suggestion to users. Therefore it will be locked.
Thanks for understanding.

Pink for October - Breast Cancer Awareness

in Guild Wars 2 Discussion

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello everybody,
this thread supports a very good cause and it is appreciated that you, the players, care. However, the thread is off-topic and it will, unfortunately, be locked.
Thanks for understanding.

Tengu discussion

in Lore

Posted by: CC Ivonne.6782

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CC Ivonne.6782

Community Coordinator

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Hello Esorono,
your thread is now where you meant to post it.
:)

Eventual Appearance change option?

in Suggestions

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everybody.

I just wrote an answer for this question in the following thread.

I will proceed now to close this one.

Gold sellers now including 1 copper in their mail so you can't delete it...

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everybody.

As I said, the team is fully aware of this issue and already working on it. For the moment you can keep those coppers or return the email (ok, a copper is a copper! ), but please, keep on reporting those fellows. We will forward this to the team to see if we can get an official statement today.

Thanks for your concerns!

Accepted authentication email; still unable to login

in Account & Technical Support

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Riskers.

If you sent a ticket 14 hours ago, please, be a little bit more patient, as these issues tend to get resolved after some hours.

Appearance Change: When?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Although it is true that a great deal of concerns have arisen around this issue, it is hard for us to give a time frame for any additional features that we may implement (or not) in the near or further future. As you may understand, the dev team is working in progression, fixing new issues as they appear and they have a great work load in these moments. Because of that, it is impossible to foretell when this specific feature will arrive, if it arrives, but we will keep you of course updated about that.

Thank you very much for asking.
I will proceed now to close the thread.

Missing/Broken Skill Point NPCs [Merged]

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Merged already. Please, keep on posting here as it is easier for the devs to look into these issues. Thanks!

What Happend to Housing? And what are Anet's plans for GW2's Future?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for asking. Actually, housing was not on the launch table of Guild Wars 2 and it is certainly not a part of the game. You can post it into the suggestions subforum, should you think the devs should have a look at it.

I will proceed now to close the thread.

What's left to do at LVL 80

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Wookie Slayer.

They are closed because there are already threads in this subsection in which these issues are being discussed. We would like to keep the forums tidy and multiple threads discussing exactly the same issues all over and over again do not help to accomplish this.

I invite you to go around and contribute in those ones already open .
Thanks for your concerns. I will proceed to close this thread now.

What time is today's patch?

in Guild Wars 2 Discussion

Posted by: RamonDomke

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RamonDomke

German Community Manager

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I am pretty sure he was talking about the 9/17 patch (that already took place and was addressing issues with personal story and alike).

Don't forget why Warhammer online failed

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

Thanks for expressing your concerns. We know the need of the community to be informed about what the dev team is doing to fix all the issues addressed. It is totally understandable that you want to know what is happening “behind the scenes” and we keep that in mind as an ongoing priority. We are indeed working on it daily and posting actively in different platforms, as well as in the official forums.

I will now proceed to close this thread.

Gold Sellers Getting Smarter?

in Guild Wars 2 Discussion

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi everyone.

The team is aware of this and they are looking now into it (this one copper thing) but for the moment, if you receive such an email (which you won´t be able to delete as the system tries to avoid the accidental deletion of attachments), just accept the copper but report immediately the user who sent you the email. You will not get banned for accepting that 1C.

Thanks for your concerns.
I will proceed now to lock the thread.

Why can't we report gold selling mail?

in Suggestions

Posted by: CC Eva.6742

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CC Eva.6742

Community Coordinator

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Hi Gombar.

Thank you for your concerns. The team if fully aware of all the community feedback regarding this issue and working on possible solutions. As this topic has been already discussed in this subforum, I will proceed to close it.

Thank you very much for your understanding.