Guild Wars 2

Whew, ok, thanks!

Hi everyone.

Thanks you for your concerns. As we have repeatedly insisted, the issue is fully acknowledged by the team and we are currently working on it. We ask you to keep reporting those fellows through the in-game reporting tool.

Thank you very much.
We will proceed now to lock this thread.

Hi everyone.

The thread has been locked due to the fact that it did not provide any constructive feedback. We are open to hear each of you but disrespectful/rude threads are not the best way of bringing your opinion to our attention.

Thank you very much for your understanding.

Darfod.9375:

@ Gaile

Hiya.

The situation for static IP addresses is certainly a bit flaky at the moment:

posted a couple of days ago

---

Dear ANET Tech Folks,

Can you please have a look at your login script programs.

I have a static WAN address issued by my ISP. I live in Swansea.

When I first registered on this forum and GW2 I had to authorise my IP address… You thought I was in Bridgend, but I could live with that as it’s only a few miles down the road.

About a week ago, I had to re-authorise my login as I was apparently logging-in from Dundee (which is in a different country). After a quick panic, I checked the IP address, which was my correct address.

Today, I have had to re-authorise again, as you think I have moved to Stowmarket in England, (yet kept the same WAN address.)

I realise that this isn’t a gamebreaking issue, but it is incredibly annoying, so if you could spare someone for a few minutes to have a peek at the code…

---

This is still happening.

Cheers,

Darfod

Oh that is interesting. As you said, Swansea and Dundee are not very closeby!

Will pass it along. Thank you.

MsScabies.7168:

It also does not seem to work properly. I am allowed to sign into my account then kicked out the second I click my character. Ive verified my account.. (through much difficulty as that doesnt work properly either). Ive turned off the option of having to verify every time and now I cant play at all! I switch IP’s as I travel to 2 different houses a lot through out the day.. and I seem to get more problems in the 2nd home rather than the first… maybe someone can tell me what I am doing wrong?

When you say you are “kicked out” can you provide some details? Do you land on the log-in screen? Do you get a specific error message? These details will help the team resolve any issues, so thank you for the additional info.

Our average response time is much better than five days. Most tickets are resolved in under 24 hours. Some take longer. For instance, account compromise incidents require research, investigation, verification, and more. So they can take a while, and if the account is abused by the hacker and therefore is closed, that can mean a player it unable to play for a few days.

Another case of a longer turn-around involves someone asking us about a feature that is not implemented, or an issue that is still on the “to be addressed” list, like updates to the Name and Word Filter.

Please note the “Tickets for Review” thread is intended as a means to follow up on tickets that are at least 5 days old, not because 5 days is the norm, but because 5 days it quite outside the norm, but allows for the handling of irregular situations. At 5 days, we’d like to review, hence the thread.

Spade.4386:

Hello. It was said that the possibility to have an account fully restored (after a hacker’s attack for example) and thus character rollbacks will become possible. I have two questions regarding this:

1. When are we to expect this to happen? Any approximate date?
2. Will this be retroactive? As in, if it becomes possible in say a month from now, will people who have been already hacked and lost rather valuable items be able to have their characters rolled back?

Thanks a lot in advance.

Answers:

1. We do not have an approximate date for the rollout of the ARS (Account Restoration Service), but “pretty soon” is accurate.
2. If you did not play between the time that your account was returned to you and the date that restorations became available, that might make sense. But because we don’t have a solid date for the initiation of this service, that’s a lot of lost gaming and most people simply move along. Most likely, the ARS will roll out with a foreward-looking timeframe, so “From this date and forward, we will be able to assist with full-account restorations.” This is instead of “We can go back to a month before the service was initiated and restore an account based on that date.”

Shubop.5264:

StarsLife.7320:

Rollbacks/account restorations aren’t possible. You did change all your login info?

After I got my account back I did change them.

That’s good. You should be ok now, as long as your password is unique to Guild Wars 2 and isn’t shared with anyone. (The incident was not an issue on our side; someone learned your credentials.)

In the future we will have account restorations — which is a form of full-account roll-back to a point preceding the compromise. However, at the present time this service is not available.

Hi everyone.

Thanks for your concerns. I would like to ask you to go to the following existing thread as the issues of the new patch are being discussed there. The devs are actually checking that one and it is easier for us if we keep all the feedback together in one thread.

Because of that, we will proceed to lock this one.
Thank you very much for your understanding.

Vaerah.4907:

I am not getting any email so I can’t log in.
I checked the trash email folder and no email in there either.

How do I play now?

I think you should contact Support. Click the tab at the top of this forum and review the answers in the Knowledge Base. If they do not help you, please go to “Ask a Question” and submit a ticket.

I apologize, that’s totally my fault. I was trying to fix another bug and accidentally introduced this one. Testing a fix now for the 10/1 update.

I think this will be helpful: https://forum-en.gw2archive.eu/forum/info/news/E-Mail-Authentication-Tweaks-to-Increase-Security/first#post241425

Iruwen.3164:

GaileGray.9587:

As a side note, I’m sort of surprised that the system would send to you for a dynamic IP situation, since the IP would still be in that same location. I had believed that an IP at 12.34.567.890 would be considered “the same” (geographically) as 12.34.567.9. So I rather believed that a player would not be asked to authenticate every time.

I can only speak for German users, but our biggest ISP (>10 million customers) allocates addresses from several completely different subnets on every reconnect.

Thank you for that insight, Iruwen. I was not aware of that.

VendettaDFA.9368:

The Email verify is NOT working as advertised. I didnt sign up to have to verify thru an email link EACH and EVERY time I log in to the game, the website, the forums etc ad nausium. The following is a copy of the email I receive (asterisks added to protect my security in place of true IP address and email link)

A log-in attempt from the following location is currently awaiting your authorization.

Address: **********
City: *********
Region: *
Country: *

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=************************************************************************************

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

This is my current and ONLY IP address I use. I have a cable connection and a static IP address. Your whole premise for email verification is in the event of a login attempt from a different IP. When I first verified my email you should have stored my IP address as approved and ONLY required email verifications on IP addresses not matching the original. If you can’t fix this issue then I want the verification disabled on my account until such time as it works as advertised. I am SICK of jumping through hoops and opening my browser to access my email EVERY SINGLE TIME I log in to the game or website.

You are correct — that is not working as intended. I’ll pass this along to the devs.

MsScabies.7168:

It also does not seem to work properly. I am allowed to sign into my account then kicked out the second I click my character. Ive verified my account.. (through much difficulty as that doesnt work properly either). Ive turned off the option of having to verify every time and now I cant play at all! I switch IP’s as I travel to 2 different houses a lot through out the day.. and I seem to get more problems in the 2nd home rather than the first… maybe someone can tell me what I am doing wrong?

You should be able to authenticate/verify both locations. Can you let me know after you’ve tried a few times at both locations if that is not the case? Thanks.

Krustydog.1043:

so awhile back a lot of us made unique emails for gw2 exclusively and got messages to verify email on log in. it was broke back then and we could still play. this morning it MADE me verify. OK so I did-what i did not want is to have to go to my friggin email account everytime i want to log in. I DID NOT sign up for that particular service and do not want it at this point. My kids play the game sometimes and I do not want them in my email having to verify every time they log in. I DID NOT sign up for this and want it removed!

Krusty, you verified your location, right? So you should not have to do that again. It’s just setting that you’re you, and you’re at XX location. Once that’s approved, I don’t see why you or your children would be required to authenticate every time, unless you choose that option. (Some players want to authenticate every time; it’s an option, not a requirement.)

Note that you can’t just run off the edge immediately, it will allow you to use the checkpoint after the wind has activated at least once. I just tested it on our “dev” servers, I’ll follow up and see if there’s any chance it didn’t get pushed to the patch. (Normally, we make change locally, then they get pushed to the dev servers, then they get pushed in a live update. It’s why we only do weekly updates, so our QA team can test the changes on the dev servers before we make them live.)

Hi everyone.

Thanks for bringing this into our attention. However, the forums are not the best place to report these issues. Please, we would ask you to keep using the in-game reporting tools, as this is the way you can effectively help us.

Thank you very much.
I will proceed now to lock this thread.

Done. Here fits better.

Hi everyone.

If you have bugs to report, we encourage you to post them in the appropriate subsection Game Bugs, as it is easier for us to keep all those issues in one place. I will proceed now to lock this thread.

Thanks.

If you are seeing issues, please post the dungeon/path you chose, and how long it took you to do that path, and when the last time you ran a dungeon was. These will help uus determine what might be going wrong.

we’re aware of the problem with groups getting split up trying to get into a dungeon. We’re working on this issue and will hopefully have it resolved soon. We appreciate your patience.

Hi there DeadDorf! The number 2 skill on the trebuchet is a push-to-hold skill so tapping it will result in this failure message. If this still doesn’t work please reply here.

Thank you!

Hi AvivKing.

Thanks for the contribution. I will proceed to lock the thread since this subforum is conceived for general GW2 discussion. You are welcomed to reformulate the bug report in the appropriate subsection Game Bugs.

Thank you very much.

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

GaileGray.9587:

Grizzly UK.1209:

Grizzly UK.1209:

Grizzly UK.1209:

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

I posted the above on the 15th Sept., now it’s the 17th Sept and still zero response! Without a doubt this is the worst customer service I’ve ever experienced!

Third time posting in this thread! I get a very strong feeling that I’m just being ignored! It’s now 24 days since I submitted my ticket and 20 days since my ticket received a response from anyone at ArenaNet!

I did receive the following reply from GaileGray 8 days ago in another thread (https://forum-en.gw2archive.eu/forum/support/account/11-Day-Ticket-Closed-No-response-Reason/first#post98893):

Grizzly UK.1209:

Grizzly UK.1209:

I’ve had my email client open since I read your post in another thread about the email being sent out and it actually arrived about 5 minutes ago in my Inbox! I’ve clicked the link and clicked on the “Yes I still need help” button. Ticket number is 120825-035702.

Great — we’ll get to that asap.

That was because my ticket was auto-closed and I subsequently received an email asking if I still needed help with my issue! Despite clicking the link in the email and confirming that I still need help, my ticket hasn’t received any further response from the Support Team!

Grizzly, I totally understand your frustration, and again, I apologize. I added this to my review list on Sunday, and I believe that two or three agents are helping me with that list today, so I do expect to hear tonight (or tomorrow at the latest). Very sorry for the delay in answering this and a few others extremely old tickets I see in the recent posts from players who have been extremely patient (for which we are extremely grateful!)

Anyway, that is why we have this thread, so please bear with us. (Get it, a little joke, with Grizzly and… ok, I’m outta here for now. runs)

Well it’s nice to see someone finally take notice! If I’d known that my ticket had been added to your review list on Sunday then maybe I wouldn’t be quite so annoyed and frustrated! Ah well, I guess any progress is a good thing!

Update — Tuesday, 18 September: Part 1
120825-035702 In queue, awaiting distribution

Great, that’s my ticket, so the next question is, obviously, when will that distribution take place? This week, next week, next month? Please don’t give another “asap” reply either, at least give us somehing that narrows it down more than that!

Honestly? We’re still trying to figure that out. There are changes that may be made so that this doesn’t happen to people in the future. I believe there will be one distribution, but the question is whether to roll that out before the design change is in place, or wait and do the final distribution after the situation is fully resolved. I’m sorry I don’t know more, but it’s actively under discussion!

I’ve just found out that another batch of CE/DDE Item distributions took place on Friday 21st, yet I wasn’t included despite your post from last Tuesday (7 days ago) telling me that my ticket was “In queue, awaiting distribution”! Care to explain just what is going on here?

Ticket Number: 120825-035702 STILL AWAITING RESOLUTION

Dear heavens, I’m so sorry! I just sent an email and I believe this will be addressed today. Again, apologies for the delay!

We plan on implementing the fix for this quest on our 10/1 patch. Thank you for your patience and we apologize for the inconvenience.

All rewards are susceptible to our code that is dealing with people who are speed clearing dungeons. If you find yourself getting less rewards consider whether or not your rate of dungeon completion is extremely high. This did not get reset with the patch.

If you think you are running at a fairly reasonable pace post all of the chains you have run and the times to complete and we will file it to try and figure out if it is a bug. Please post accurate times, otherwise we cannot determine if there are in fact bugs in the system.

Thanks,

Jon

If you’re having issues like this, please contact Support and they will help you. We certainly do not want you to be unable to authenticate, or to find that authentication is a problem.

Hi everybody.

I am sorry but this is the GW2 Discussion forum. If you have issues to ask or report about performance, we would ask you to post them in the subforum Tech Support.

Thanks for your understanding.
I will proceed now to lock the thread.

Diminished Returns system.

SuperPringles.4321:

Got him to 25%, same walrusing thing. Seriously, otter Anet. If you want us to run all paths, don’t make them so whaleing hard. Penguin this.

Of course, it may be that there is a mechanic that we are missing, but we also tried every-sealing-thing like LoSing, burning crystals at the last phase, et cetera. That is bullkitten.

The only possible way I can see is to permanently put poison on the boss, but Anet has also stated that you don’t need a particular class makeup to complete a dungeon. So what the dolphin is this bullshrimp then?!

5/5 would read again.

When people started posting about him, I looked into his skills and found he does need a few updates to certain things that weren’t working properly or displaying properly. Those will be in next week.
Our QA group, Alphas, and even groups on Live are able to defeat this boss, and I’ve seen those groups have vastly different class makeup.

He’s hard, but not impossible. Explorable dungeons were billed as being hard. Some things are unfairly difficult though, and we are actively trying to balance these things. Bringing them to our attention always helps with speeding that up

As you may have read in Mike O’Brien’s article on account security, we will have other options for authentication that you may choose to use. This will be coming in the near future.

As a side note, I’m sort of surprised that the system would send to you for a dynamic IP situation, since the IP would still be in that same location. I had believed that an IP at 12.34.567.890 would be considered “the same” (geographically) as 12.34.567.9. So I rather believed that a player would not be asked to authenticate every time.

I’ll ask the team about this.

Fear not, we’ll get you back your furry little friend!

Please read this thread and the latest update here and once you’ve submitted a request ticket, please add your name and ticket number in that thread and we’ll help you out.

Couple of notes:

• You are not required to post in the forums about this — anyone who submits a ticket will be reviewed and assisted. But the option is there for you if you’d like to take it.
• The distributions are done individually, and usually take a few days. If you haven’t been helped in five days, you can post in this thread to get added to a review list.

There is already a topic about this in the Dungeons sub-forum. Please use the appropriate sub-forums to discuss topics rather than creating duplicate threads.

Do not remove old shards. Old shards will be updated to be account bound in the next patch.

Jon

We will be making pre-patch tokens account bound in the next patch. That will probably be is less than a week. Hold onto your old tokens they will automatically update. This will also fix old Obsidian Shards.

kKagari.6804:

An estimate time would really be appreciated.

Sorry, we don’t have one yet, but we’ll update when we do!

Arisboch.6518:

so are you saying that if that person who is using a name in “Guild Wars 1” and is still playing using that name in “Guild Wars 1” that the name will never be free for “Guild Wars 2” use ? Even if that person never creates a character with that name in “Guild Wars 2” i surely hope not

Oh no, that’s not what I’m saying. They need to make a GW2 account before the name reservations are cancelled.

Yamamura Midori.7582:

I don’t want to use a name that someone might someday want to use again, i want to use a name that I myself have reserved – unfortunately with my second GW1 account.

slurry.5467:

It’s not a matter of “nabbing someone else’s name.” It’s a matter of nabbing my name from my second GW account. If it was someone else’s name I wouldn’t care.

Good point — I hadn’t thought of that.

Cheiron the Centaur.1829:

In my case, that “someone else” is my wife, and she has no intention of buying GW2 herself. However, as these names have a special meaning to us, I would like to be able to use 2 of the character names from her GW1 account for GW2.

Another good point.

Thanks for the insights!

We will be locking this thread soon to divert posting of the new patch notes to this location:
https://forum-en.gw2archive.eu/forum/game/dungeons/Dungeon-Patch-Discussion-9-25-1/first#post248216

Thank you.

Discuss the new patch for 9/25 here.

Thanks for reporting this.

1. on the Reward section is a bit lacking in hard numbers and facts that you all no doubt have. We won’t be posting the way this system works due to it being an anti-exploit system, so that people won’t easily find ways to circumvent it.

If you are experiencing Diminished Returns, it is due to clearing dungeons too quickly. If you feel you are unfairly being punished by our DR system, please post about it and we will review it when possible to see if the system is working as intended. The more info you give us the better.

Hey Folks,

here’s an outline of the patch notes for dungeons this week. The full patch notes can be found here: https://forum-en.gw2archive.eu/forum/info/news/Update-Notes-September-25th-2012/

Dungeons
General
• Updated vendors in the Ascalonian Catacombs and Caudecus’s Manor to sell level 80 versions of their unique skins rather than level 60 and 70. Players who purchased the level 60 and 70 versions will soon be given the opportunity to upgrade those to level 80 without having to use transmutation stones.
Citadel of Flame
• Fixed an exploit in Magg’s chain that was allowing players to skip the entire dungeon and still be rewarded.
• In Magg’s chain, if Magg happens to die in the lava field, he’ll teleport himself to the start of the area just outside it.
• In Magg’s chain, Magg must be much closer to things to draw their initial aggro. This only affects the escort to the magmacyte rock.
Caudecus’s Manor
• Fixed an exploit that was allowing players to skip content.
Honor of the Waves
• Fixed a bug in the Butcher’s chain that prevented a boss from spawning.
Arah
• Fixed a blocking issue.
Ascalonian Catacombs
• Fixed blocking bugs in Detha’s chain.

Dungeon Rewards
We’ve made some significant updates to dungeon rewards. I wanted to try and clarify them here. All of these changes have been the result of an original exploit which was letting players receive upwards of 20 levels by completing a single dungeon run. We initially closed this exploit, which caused some new problems. The result is this new system which should increase dungeon rewards for players who play though them normally but help curb inflation of rewards for those who are using exploitative methods to farm them.

1) Dungeon tokens are now rewarded at the end of an explorable chain. This was done to stop players from repeatedly entering a chain and farming the first boss that dropped tokens rather than playing the entire chain. At some point in the near future, we will make up for this by making dungeon tokens a rare drop so that even players who are not completing a chain can make partial progress toward the rewards.
2) Dungeons reward 20 tokens for completion and now reward an additional 40 tokens for the first time they are completed each day. This means that if players can complete all 3 chains of a dungeon in a day, they’ll receive a total of 180 tokens, which is enough to purchase some of the smaller rewards.
3) Dungeon tokens should be account bound. This will allow players to have a single character farm tokens for their other characters.
4) Last week, to limit the most extreme cases of dungeon speed-clearing, we introduced a system to limit rewards for rapidly repeating dungeon clears. However, a bug in that system caused it to impact more players than intended. This week, we’re updating the system to not impact clearing different chains of the same dungeon. We’ll continue to evaluate this system in coming weeks.

Hi everyone.

The Necromancer Bug Compilation created by the user They are Hashes and updated with the collaboration of other players has indeed proved to be very very useful to the devs up to this point and it will remain useful in the future and we are very thankful for the deep involvement of the community.

On the other hand, the dev team works daily and faithfully to fix issues and problems that are reported.

It is a double effort here, and we are all rowing in the same direction.
So, thanks.

Hi everyone.

This thread has gone rampant and does not offer at the moment anything meaningful to the community. Because of that, we will proceed to lock it.

Thanks for your understanding.

Hi Rebound:

every time someone writes a word that is contained in our swearword filter system, the word is changed automatically to kitten.

Hi everyone.

Sorry for the mistake, Orionlight, but as the other users correctly pointed out, it is not possible at the moment to proceed with such devolutions. Thanks for your understanding.

I will proceed now to lock the thread.

Hi everyone.

I would ask you to check your spam inbox if you have not done that yet, as sometimes the emails go there. If not, then I am afraid you will need to issue a ticket. In the “Subject” Tab write “Email Authentication not received”, please. And provide them with the following details: name on the forums, serial code of your game and the email address with which you registered the game.

Thanks and sorry for the inconveniences.

Hi everyone.

We will forward this to the team today. Thanks for your concerns but I would like to remind you that thread bumping is against our code of conduct.

Hi Cayden.

Thank you very much for this comprehensive feedback. I will forward it to the team. But in the meantime, I will proceed to lock the thread as the team is fully aware of this issue.

Thanks for your understanding.

Hi Naminama.

I would like to thank you for your opinion on this matter. However, I am afraid I will proceed to lock the thread since this is not a general GW2 discussion what you are proposing here and we want to avoid the possibility of an off-topic discussion overflow.

Thank you very much for your understanding.