Guild Wars 2

Seriously unlocked this time. ~blush~

Ayrilana.1396:

Odd that he gets notifications like that when I normally get something like the following:

Your post in (thread name) was removed because it quoted a post that was deleted by a moderator. This notification is intended only to inform you of why your post was removed. The removal does not result in any points of penalties and does not affect your forum account in any way.

That’s all that’s in the message. Why the difference?

It’s a procedural difference. There are two ways to remove a post, and although the core messaging is the same, there is other messaging around it in the one case, as you saw in JaFW’s example. Both result in removal; both result in appropriate core messaging as long as the moderator is sure to write it; both would not give points, as you can see. However, the message that JaFW received is actually the result of use of the better procedure because it retains more information in case of an appeal or questions.

ShiningSquirrel.3751:

insanemaniac.2456:

Neural.1824:

You didn’t just remove the offensive word post, Gaile, you infracted half the thread for it.

This forum software writes “kitten” all over half of creation at even the slightest hint of potential vulgarity, yet somehow a word got through that is so “highly offensive” that you have to punish 4 people merely for the sin of quoting it?

Meanwhile, another thread is allowed to stand with a title change, even though you know as well as I do that if it had be me that posted the thread, I’d have gotten in trouble for it.

you do not accumulate infraction points for posts deleted because of quoting an infracted/deleted post unless something is naughty about your post too. theyre simply deleted, and a notification spams your inbox.

Unfortunately this is not always true.

That is generally true. It is rare for someone to receive points for quoting a removed post. In those cases, it’s most likely that they are receiving points not for the removal but for what they said below the quoted content.

EphemeralWallaby.7643:

Conncept.7638:

…snip…

Treat others as you would wish to be treated. If you wish to be insulted, insult others. If you wish to have fingers pointed at you, point fingers at others. If you wish to have a rational discussion, then discuss things rationally.

It’s not always going to work because you are the only person you have control over, but it’s a start. Getting angry and rage-posting isn’t going to help anyone.

~EW

I would go with the first sentence and call it good: Treat others as you would wish to be treated. That says it all.

Just a flesh wound.3589:

Gaile. Do you think y’all can look at the auto messages from moderators, rethink the word infraction and not use it when it’s only thread clean up. To you it may mean action taken. To me it means the account was disciplined. So seeing a message that the account was infracted is confusing as it can mean nothing happened or it can mean your account was disciplined and it can take several readings through the message to parse it out.

I would dearly love to do that. When I became team lead, that was my very first “ask.” But the darn things are “hard coded” and cannot be amended. I truly and intensely dislike the use of “infracted” when we’re talking about something that may be just a heads up. Heck, that kitteny message may appear even if we simply move a thread from one sub-forum to another!

Sorry, I vent. :-/

TL;dr: The messaging is poor and we can’t change it, I wish with all my heart that we could, but we’re stuck with those auto-messages at this time. We do our best to write personal and very clear messaging in the body, though.

Edit to add: Yes, I did write kitten, as in small cat.

Roxanne.6140:

What if whatever the OP posted was indeed so ridiculous that it makes whatever logical response to it seem sarcastic. Maybe OP posted, oh I want to PvP in the blighting towers in dragon stand. How do you respond to that kind of post in a way that is not sarcastic nor derogatory. I’ll slap myself if I needed to respond to such posts in a sugary coated politically correct response like honey dear you know killing players during a boss fight is just not civil or sweetie pls leave ppl alone in ‘x’ and ‘x’ situation because it is rude.

If you think something is illogical, there’s no reason not to say that. Straight up: “I think this is illogical because [reasons].” Or even “This idea doesn’t make sense to me because it seems illogical.” The first is better than the second, but both state an honestly-held opinion and that’s ok.

Now, “This idea is illogical and your mother should be ashamed of giving birth to you” crosses the line, obviously. “Your suggestions are absurd” or “…dumb” or “…shockingly stupid” aren’t right.

I’m not suggesting political correctness, I’m requesting simple human respect. I happen to believe that anyone who’s smart enough to play our game and smart enough to join our forum community is smart enough to state an opinion without a flame. I hope you agree.

Conncept: Thank you for reposting.

Those who quoted: Please read the message that you were sent. You did not receive points or penalty. The term “infracted” only means that action was taken. But as you were told by the human being who wrote the message to you, the post was removed as a “housekeeping” measure, and there was no impact on your forum account whatsoever.

About moderation:

I don’t believe our moderators ever “turn a blind eye” on infractable offenses. They try to be evenhanded, fair, and reasonable when reviewing and, when necessary, moderating posts. The team is greatly assisted by player reports, so if you see issues, please report them. If you have questions, you also can flag the post to ask the question. Please report wisely and fairly and not in reaction to a difference of opinion or a case of personal antipathy.

I review each and every appeal that comes in. I may not personally handle each one, but I see every one. And believe me, proper moderation is a very important subject to me and to us as a company. We’re more than willing to fix, adjust, amend, or adapt, when there is reason to do so.

When a moderator errs, we address it. We might remove or lower points or reinstate a post. But the number of reversals is relatively small, and an appeal does not not necessarily result in change. In most cases, the original action was correct, although you or others may disagree with the decision.

Claims of inaccurate moderation on the forums generally are wrong. People forget, or misrepresent, what they said. Or, they may disagree that what they posted deserved removal or points, and they blame the moderators first and ask questions later.

Back when Guild Wars 2 released, Mike O’Brien charged me with a task: Review the cries of ‘foul play’ and “unfair CS actions” and “improper ‘bans’” and see if CS is making errors in blocking accounts as a result of offensive in-game chat. So say someone posted “I only called someone a chicken and I was banned!” I pulled up chat logs and spotted a string of swear words that would make a sailor blush. (Sorry, sailors, not impugning your characters here — <3 ya all! ) The end result is the forum thread with claims that CS was banning people unjustly became one of the most amusing forum threads ever, and in 99.9% of cases, the cries of injustice were 100% wrong.

If you have an issue with the moderation of a post that you made, then write us at Forums@Arena.Net. But if your intention is to discuss why [that forum member] was not infracted and you were, let’s not even go there. Worry about you and how your issue was addressed, your posts were appraised. I promise you we will in turn look at your situation and do our best to address any errors in how the post was handled.

What to do about [that forum member]? Report them and let the team do their jobs. We want to do the right thing, so please trust that we will look into the matter with care and with our forum culture as a focus. (What you might say on Forum X may not be right here, and vice-versa.) We may view what you reported differently than you would like, but a review of any value starts not with throwing around accusations but with a report, and it continues with letting an unbiased judge review the entire situation. Every forum member deserves a fair shake, and we try to give it with an eye to keeping the place pleasant for everyone.

Oh, last bit: For goodness sake, don’t try the “abuse by report” game, where you’re angry at the mod team and file a bunch of bogus reports, or where you don’t like another forum member and hope—in a throwback to preschool—that you can “get them in trouble with the teacher.”

KKaelyn.5904:

First off sorry for the misused word at the top, somehow it got auto corrected and I did not catch it.

Ah, thank you for that clarification. I was confused, too.

Palador.2170:

Gaile Gray.6029:

I don’t often get into moderation policies,

Perhaps it’s time you start doing so. I mean, if you’re not dealing with this, then who is?

Perhaps that was poorly phrased, and if so, I’m sorry. What I meant is I don’t often “get into” as in “discuss” or “outline” or “relay policy to forum members through a forum post.”

I get into the actual review and enactment of moderator policy on a daily basis. Thanks.

Well, this was unfortunate. We just had to remove several posts. Please please read carefully if you’re going to quote someone! We just removed a post that contained a really offensive word. We also had to remove three posts that quoted that post, because that resulted in Offensive Word times 4.

We’re not trying to squelch the discussion, but we’re not going to leave up a word that is truly offensive, by pretty much anyone’s measure… or at least the measure of people who appreciate the effort to keep the forums clean. I will try to get the word added to the filter, but at the present time, removal is our only viable option.

By the way: Moderators and administrators don’t randomly go into posts to remove an offensive word. Doing that could raise a whole lot of concerns, even tin-foil-hat theories that “the mods changed my text!” So each post pretty much lives or dies on its own content. (Note: We will alter a post if it contains personally-identifiable info, but that’s about it for moderator edits.)

I talked to JAFW and they were ok with me changing the title a bit so that, if someone just glanced, this wouldn’t look like the run-of-the-mill “I’m quitting” thread. Not that we see those or anything…

Anyway, reopened with an author-approved title change.

Thanks for the reports, guys. This issue is caused by a few different bugs, so fixing it in all cases is quite complicated. The good news is that we have several changes being tested now that should resolve most (but possibly not all) of these cases. Because of the complexity of this bunch of bugs the testing phase is taking a while, but if all goes well these changes should go live on 3/22.

Entries in that list show for downs and stomps. Skill icons show when available, but finishers don’t have icons, so they show up as skulls.

pelle ossa.9705:

Gaile Gray.6029:

One suggestion: Before posting it’s best to look for an existing thread so that you can expand upon posted ideas, or add your input for changes.

Gaile have you ever tried to do a research in this forum?

Yes, but not recently. We occasionally use third-party companies who specialize in surveys and have the technology and the know-how to conduct them with accuracy to gather input from players. Forum surveys may be something we look into in the future.

reikken.4961:

Oh yeah, that’s another very good point.
Tell your website guy to replace the search bar with a link to google. Or at the very least remove it. As it is, it serves ONLY to mislead people.

We can’t make changes to the UI because it’s hard coded. (Something we’ve mentioned before, but not recently.) So unfortunately, the non-functional-and-nearly-useless search bar will be with us for the foreseeable future. Sorry about that! I suggest that people see this linked thread to learn about a potential work-around for searching.

insanemaniac.2456:

gaile has outlined well what to post, but not so much what not to post. the problem is when this:

“I don’t like this because [reasons]”

becomes instead:

+/- a few kittens, paragraphs, and typos:

“i kittening hate this kittening kitten kitten [censor dodge] cuz [dev] is a kittening kittenty piece of [censor dodge] and anet needs to kittening fire some kittenes and spend money on [something full of kittens] instead”

which is obviously garbage and gets deleted, but is reposted, deleted again, and then the OP complains that anet deletes negative feedback and the mods are fascists in a 3rd repost resulting in a 3rd infraction, prolly a ban, and deleted again.

and yes, people do this. over 3 years, ive watched and laughed and had tons of “this thread was moved to subforum trashcan” notifications and laughed again.

keep it civil and your criticism wont be deleted. but the people who need to understand this walk into the forum angry with no posting history and post vitriol without ever reading the forums or code of conduct or even taking a look at whats on the front page of the relevant sub and get kicked out with a ban.

Yes. This.

People are free to say “I really don’t like this design” but not “I really don’t like this design, the designer, their significant other, or their little dog, too.”

;)

Here’s the tracking issue. Going to try to fix this within the next couple of weeks.

nicknamenick.2437:

Omg i just made a topic about Combat log > log.txt…..
Seems like they do want to make something like this but the Dev doesnt get the time.

If we can only donate money for a Dev team (so the community can give money for something..) :-P well lets hope we get something! even a txt file would do!

If you’ve got one, I wouldn’t mind the donation of a time machine.

:P

Let me see if I can address these:

Naurgalen.2374:

Gaile, while I totally undertand the fact that devs cant post in every thread or even read them all I think that A-Net can really improve in the communication with the player base with just little things. For example:

- It would be nice if the forum/page was treated as the official and main way to communicate info: it really feels strange when you must search for bits of info abut the game in reddit, you tube, twitter, articles on other web pagest etc… instead of the main official page.

I think I understand this concern: You don’t want to miss info, you want to know what we’ve shared. This is something our Communications Team — which includes people who focus on forums, social media, and public relations — can discuss. There’s synergy now; for example, I might make a forum post that another team member shares on social media (with a link to the thread). But I take on board your opinion that our players may have to visit multiple sites to get info. Sometimes this is good — an exclusive press interview with new details of the game is always cool! — but we can discuss ways in which to share info about external items so that even more people benefit from them.

Naurgalen.2374:

- Explaining balance changes would help A LOT to calm down people. Because even if you dont like why the dev did something to your class at least you can understand it and even give better feedback about it. Most competitive games are doing this allready: dota, lol, hearthstone, starcraft…. it doesnt matter the genre and it doesnt takes devs that HUGE amount of time.

I will pass this along. We had a lot of balance threads a few months ago. Maybe it’s something that can happen again, if time allows. I can see the benefit of it, and I hope that the forum community will enjoy them and the opportunity to provide constructive feedback if such posts are offered.

Naurgalen.2374:

- I really loved when some dev posted what where the main goals and improvement for the next few months-year. Yes I know that there are still things from the expansion missing, but I doubt that its the only thing you guys are doing. (or at least I hope that xD)

I think the first Quarterly Update was marvelous, and I’m looking forward to our next one. In the meantime, we do share info on a regular basis on our website, and we’ll keep doing that in the future.

First, to address what I feel is the reason for this thread. I agree that posting an opinion as an opinion, not fact, is the correct thing to do. I also agree that making sweeping statements isn’t appropriate, for each of us players represents ourselves, not the community at large.

Saying “I don’t like this and others agree” is different than “Everyone agrees…” or “We feel…” I sense that’s the point the OP is trying to make, and I concur: Each forum member is an individual and should post in ways that reflect that, not adopting the mantle of spokesperson for the entire community.

Except… The title is “Egocentrism” and the heading on the OP is “Ethnocentrism.” KKaelyn — can you fix that, please?

FlamingFoxx.1305:

TexZero.7910:

Asrat.2645:

Giving feedback, even purely negative feedback is fine. Even centering that feedback exclusively around your own opinion is ok, since, if a sufficient amount of people give their personal opinion, the whole will be a good average of what the players actually want.

As i’ve found out numerous times, the mods disagree with the negative feedback. You’re more likely to be infracted for having a post with negative feedback than one that brown noses.

The forum code of conduct states that all criticisms need to be constructive. If a criticism is constructive and is phrased to be clearly recognised as such then the mods shouldn’t have a leg to stand on in the event of an infraction/removal. Any non-constructive criticism they’re technically in the right to infract people for or remove for the forums.

Thank you for saying this. I don’t often get into moderation policies, but this seems a good time to say something on that subject. Negative feedback — “I don’t like this” — generally is not removed, but sadly, it contributes next to nothing to a discussion. “I don’t like this because [reasons]” is better. Best of all is a post like this: “I don’t like this because [reasons] and I think it would be improved by [suggestions].” That last example is the gold standard of forum posts, when expressed without expletives, name-calling, and other anti-social content, of course. Most forum members — the vast majority — understand this, and they post accordingly.

Our moderators don’t go through the forums looking for posts to remove. Their job is to try to keep things on an even keel, to maintain an acceptable climate so that everyone feels comfortable posting and/or reading. Our objective is to retain as much as possible while keeping threads on topic and acceptable (not offensive) to forum members, which include members, readers, and devs.

To be clear, “unconstructive” and “negative” are not the same thing, and no one is asked to post only positive posts; they are asked to post constructive posts.

The Forum Code of Conduct is very long. I hope to rewrite it soon. But in the meantime, this sums up our philosophy:

• Keep it clean
• Keep it civil
• Stay on topic
• Be responsible
• Share your knowledge
• Report posts for removal if they violate these standards

For all the words that follow in that document , the core value is this simple: The forum is a place for civil conversation between people with a common interest.

Thank you all for your willingness to continue to pursue these getting fixed and the continued reports. Each bit of new information helps as we look for what is going on.

Hey Durick,

While this is investigated, I had some questions that may give us more clues into what may be up.

• Are your characters on the same account, or different ones?
  • If on different accounts, have you checked the guild ranks to make sure they’re the rank you need for this?
• When you rep another guild – have you seen if the affected characters can/cannot donate to that guild you are now representing?
• Although you’ve been in the guild for months, do you know if you have you spent 3 days of playtime representing that guild on the affected characters?
• Are any other members of [FIRE] running into this issue to your knowledge?

Thanks in advance for any questions you can answer!

TheBravery.9615:

Gaile Gray.6029:

You asked for feedback and here are things you should know:

• In GW2 Forum culture, CDIs are initiated by a developer and are placed in the CDI Sub-forum. Yours are player-created threads that offer suggestions. Creating such threads is fine, but the term “CDI” should not be used for this or future threads, polls, surveys, etc., to avoid confusion or concerns about misrepresentation of the content.
• The threads have been renamed to retain the Suggestions tag that you kindly used.
• Please rename your personal polls or surveys to remove the “CDI” nomenclature.
• Please do not make staff call-outs. (See the Forum Code of Conduct if you have questions.)

Thanks for understanding.

Thanks for posting in here, it’s good to know a staff member opened this thread.

I’m in class right now, but I’ll make the changes you pointed out as soon as I can.

You’ve put a lot of thought and work into this, and I love how you’re seeking opinions from other players, too. I think it’ll be a really solid thread with some great information. I really encourage you to keep going with it!!

Tenna Tulre.2076:

I would definitely back something similar to the old GW1 districts for the maps. Though that system had its own challenges too, it was definitely something workable for large events.

And on a lighter note… John Smith has paired with Susan for this. Please tell me there is a big blue box involved that is bigger on the inside.

You asked for feedback and here are things you should know:

• In GW2 Forum culture, CDIs are initiated by a developer and are placed in the CDI Sub-forum. Yours are player-created threads that offer suggestions. Creating such threads is fine, but the term “CDI” should not be used for this or future threads, polls, surveys, etc., to avoid confusion or concerns about misrepresentation of the content.
• The threads have been renamed to retain the Suggestions tag that you kindly used.
• Please rename your personal polls or surveys to remove the “CDI” nomenclature.
• Please do not make staff call-outs. (See the Forum Code of Conduct if you have questions.)

Thanks for understanding.

If you are unable to activate the track that means that the bit that tracks if you have completed The Ruined City of Arah (story) isn’t set. You’re going to have to complete The Ruined City of Arah (story) to reactivate that particular reward track.

My guess would be that you completed that track when it was on one of its 2 week ‘available to all’ rotations.

A potential problem has been found and fixed. LFG code is pretty exciting so I can’t say when the fix will come out. Hoping for this coming Tuesday but I can’t promise anything.

TheBravery.9615:

Did they read my CDI thread(s)?

There are a few issues that, unfortunately, I need to point out:

• The threads you tagged as CDI’s are misnamed. In GW2 Forum culture, CDIs would be initiated by a developer and would be placed in the CDI Sub-forum.
• The moderators have renamed the thread(s) to the suggestions themes that truly represent what they are, and they should be just fine.
• Please rename your personal polls to remove the “CDI” nomenclature.
• Please, as outlined in the Forum Code of Conduct, don’t make staff call-outs for specific team members to read your thread.
• Thank you very much for using the [Suggestion] tag — that’s very helpful.

In answer to your question, while I don’t watch over every dev shoulder, I do know most suggestion threads are read.

Alekt — To answer your questions: In my opinion, different devs look for different things. I do agree with what I believe you’re stating, that balance improvements are an essential element of the update process. I can’t say they are the most important element, particularly since a game bug could benefit every single player in the game. But yes, balance is very important, I agree with you. I’m glad you posted your insights.

Wolfric — You would be surprised how much our developers are able to accomplish in a single day. They read, analyze, review, and discuss many threads. At the core you can be sure that we are well aware that good ideas come from players. In fact, we say that often — with 100% conviction — and I said that in this very thread!

Wing — We have a huge game with a lot of elements: PvP, PvE, WvW, Raids, Dungeons, Fractals… you know what I mean. From what I’ve observed, there is no lack of attention given to the professions, although I do understand that someone might feel an urgency in relation to their profession of preference and I take on board that with Season 2 underway, that sense of urgency may increase. Thanks for sharing your thoughts.

MadRabbit — The OP posted to ask a reasonable question and unfortunately was met with aggression, allegation, insult, argument, and a series of untruths from a single forum member. I stand behind the moderators’ decision to remove those comments in order to keep the thread on topic and to give a real response, not a flame.

In the future, if you could please refer questions about moderation to Forums@Arena.Net it would allow forum members (which includes the devs who are reading players’ questions and input) to better focus on the topic at hand. Thanks for understanding.

Every account has the exact same chance on RNG.

Captains, please check your emails for an update. If you haven’t received anything please check with your other team members first and then feel free to contact me at pvpcommunity@arena.net.

If you’re not sure if your team has successfully signed up for the event and you’re listed above, please contact me and we can discuss late registration.

Ayrilana.1396:

John Smith.4610:

There isn’t such thing is some accounts getting stuck lucky. Yes there’s an RNG, yes it’s random and there are streaks and outliers and an even aggregate distribution.

John Smith.4610:

wwwes.1398:

John Smith.4610:

There isn’t such thing is some accounts getting stuck lucky. Yes there’s an RNG, yes it’s random and there are streaks and outliers and an even aggregate distribution.

Can you confirm whether it is an RNG that uses some sort of value from the user’s account or whether it is purely random/session based? I have a friend who swears that smack-talking an anet dev during a beta weekend pvp match doomed his account to poor rng for life.

Absolutely it does not use anything to do with a user.

John Smith.4610:

Here’s the premise. RNG is evenly distributed on aggregate. On an individual level this means that while almost everyone falls into a reasonable range in the middle, there are outliers on each side of the distribution that are either highly rewarded or not rewarded at all. These individuals become sample cases and spotlights for experiences that maybe shouldn’t exist.

Ironically, the randomness of the system is significantly contributes to these posts continually popping up.

Keep on rockin’ the music, wjmanie!

Hi Roman,

I can see that you are asking this question with sincerity and good intent, and I’m happy to share a few thoughts on suggestions and how they work on the forums.

The team is not often able to respond to individual player and forum member suggestions, but as you’ve seen yourself, many ideas, concerns, and suggestions from players are addressed within or adopted into the game. This does not happen only during a Beta — it happens on a regular basis. Many of the changes that the devs make to skills, for example, come through feedback from our player base, and we’re very happy to have it. I saw a lot of changes in the January quarterly update that had its source in forum input; I see more of those sorts of positive changes, updates, and improvements coming in the next update, too.

Suggestions are definitely read and reviewed. That happens on a daily basis, although naturally not every dev can be on the forum every day. Too, it’s not really possible to go back into each thread to post an acknowledgement, nor to retrieve a thread months later to note, “See that change you mentioned? It’s now in the game!” But I have seen many forum members “connect the dots” between game changes and forum posts because as a whole, forum members know our game very, very well, and they are familiar with the ideas that the community shares with us.

So please — go ahead and share your ideas! They might be about gameplay, the world, maps, missions, objectives, professions, even things of a more “light” nature, such as ideas for the Gem Store. They may be about the next expansion pack, about the core game, about HoT, or anything in between. You absolutely should feel free to share them any time.

One suggestion: Before posting it’s best to look for an existing thread so that you can expand upon posted ideas, or add your input for changes. This keeps things efficient, and allows the devs the most meaningful time on the forums.

Thanks for asking about this!

Clever idea — I like it! Easy to remember the name of that Tumblr page, too.

It’s super nice of you to share all these. I’m sure many guilds will be happy to emulate some of what you done!

Your description and that image definitely made me laugh!

Thanks for sharing.

That’s pretty amazing! I wonder if you kept track of how long it took to create that?

Thank you for sharing the images!

This is nicely done, Charlie. I love the variety of art styles!

Kryxx.3617:

Gaile,

Is there anything or anywhere I can post to help with what I am experiencing?

I’m fairly technically and have been doing my own troubleshooting. I even rolled back my system to before the the patch (but the game is the same) and it’s still happening.

The thing I’ve noticed running the resource monitor is the game client 100% stops responding. It’s either a short or long pause. The CPU cycles assigned just stop for the game. The weird thing is the player location doesn’t change until you come back. So it’s like the server tells the client to stop moving or what not…

This is helpful information, Kryxx. Thank you for posting it. As I mentioned, and as GM Awesomeness reiterated, several team members are tracking this thread. We consider it a high priority, and we regret the issues that some players are experiencing!

Lunacy Solacio.6514:

Bubbagump.4158:

I think I might be suffering from this bug as well. I have micro stutters in Open world, it is not so bad in unranked conquest, but the ping in LA for example is seeming high and my FPS is dropping to like 12 to 8 FPS at times. I am also noticing a Sound stutter very momentarily. I just had installed some upgrades to my pc, I was on XP (yeah yeah jokes can come in) but switched to 7 64 bit and got a newer Graphics card powersupply and harddrive was like what the **** why is my performance worse???? but now ,I’m seeing a familiar sounding issue happening to a lot of people. hope a fix is figured out, I love GW2 would like to be able to play without my ocd kicking in about the stutters

Based on what you said, you didn’t upgrade the motherboard and cpu, nor ram, and therefore I would fully expect less performance. While GW2 does use the graphic card to a large extent now, it still relies heavily on the cpu. Windows 7 itself has a heavier memory footprint, and 64-bit even moreso, than xp, while also likely putting a heavier strain on the cpu itself unless you have changed Windows settings to ‘best performance’ instead of appearance. If the mb & cpu & ram have also been upgraded, then that is a different issue obviously.

Also very helpful. Thank you!

Hey guys, I just wanted to let you know that we have a potential fix in the testing phase now. I also wanted to summarize some things that others in this thread (thanks!) have said helped:

• windowed mode
• limit fps
• disable action camera

We’ll keep you posted on the status of the potential fix. Thanks for your reports.

That sounds like an annoying bug. Investigating.

Hey, all,

We have had a thread of very similar nature in the HoT sub-forum. I’ve called that one to the attention of the development team in one or two of my recent reports. https://forum-en.gw2archive.eu/forum/game/hot/There-was-a-time-GW2-was-Casual-Friendly

Because the theme is so similar, I’d like to invite you to share your thoughts in that thread, so that we see the full measure of your input on the subject.

Thanks.

Perhaps you do not understand that systems we have in place. We have people, live 24/7/365, who monitor in-game reports. They review names and see if they are outside our Naming Policy. If so, they are actioned. They review chat — and the strings around it — to see if the chat is truly offensive. These team members are active, and reactive, on a minute-by-minute basis.

Does this mean they will be able to deal with every single individual who steps across the line? No. But time after time, I see people claim “I report and they’re still in the game” without knowing that the person may have been warned, may have served a time-out, may be pending escalated review. What you observe is absolutely not evidence that nothing was done.

We also have the block system. Complaints that “it’s so long” are without merit. If someone is misbehaving, it’s a two-second process to block them, even block and report them, and then move on. Unless there something beyond that concern, say, a desire to play a special role in the community?

So, sure, let’s talk about having players moderate in-game behavior. I’ve been in the industry for 20 years — 15 of them at ArenaNet — and I’ve never seen such a system succeed on the level that we would want it to succeed. Cries of “preference” usually arise. Abuse of power can be an issue. Downright corruption and misbehavior has arisen in really high-quality games. Citations that Player A handles things one way, and Player B another — in other words, inconsistency in enforcement of policy — is always a risk.

And what you suggest isn’t necessary. We have moderators on board. We will deal with genuine issues. You have tools to deal with issues. If you are concerned about specific players, you may submit a ticket to Customer Support to outline your concerns, and they will conduct an investigation of that person’s behavior.

But on that last bit — the submittal of reports — be aware that when doing that, agents will also look for the possibility that the issue is deeper and broader than was reported. We have seen many cases of “abuse by support” where someone who feels dislike towards another player reports that player — sometimes in the game, sometimes on the forums, sometimes through tickets — and during the investigation we notice a situation called “mutual antipathy” where both players are guilty of misbehavior and they are trying to influence the infraction of the other person’s account.

And on the subject of issues that cross into real life: We do not have the ability to handle real-life death threats. No company of our type does. Issues that cross into real life, such as threats, stalking, harassment, etc., should always be directed to your local law enforcement agency. And we strongly encourage anyone who has issues of this sort to contact that agency immediately and without hesitation. If there are any ways in which we can support a law enforcement agency, we will do so to the full extent of the law.

So:

• We have tools.
• You have tools.
• You have the ability to submit reports.
• We will react as swiftly as possible and in the most appropriate manner.
• Real-life concerns should be reported to your local law enforcement agency.

And with that, I’m closing this thread. It started with bias and is being bumped repeatedly to press home a personal opinion in ways that do not acknowledge the realities of the situation. If anyone feels he or she has more to say on this subject, or more questions to ask, you are welcome to discuss your concerns directly with Customer Support through a ticket. If you want to report players, again, you may do so through a ticket or through the in-game report system.

Blude.6812:

Ditto, even though I appreciate the suggestion, I really don’t want to use a BETA client. Get it in final and I will use it. I never had DC before unless there was an ISP problem. It really does need to be fixed. Maybe I wouldn’t care too much if I could restart and rejoin my squad, but even that didn’t work. Or I didn’t have wait so long for the event to start again. In this instance today it seemed the entire map and everyone on it was gone. Just me changing to a beta isn’t going to fix that. I really am not convinced that the problem is on the customers side in this instance at all. Since a patch appears to have made it happen more (OPs’ post), I highly doubt it.

This thread isn’t about a disconnect though, but a crash. The specific crash is an Out of Memory crash on the 32-bit client.

Let’s agree to stay on topic.

Ruben.5610:

I admit this will not help with the first issue (the test vendors), i will not ask where they are located or what they are actually selling, but maybe one of those 2 answers may be a reason to recognize them as actual test vendors.
As for the second issue, it should not be an issue anymore.

A better example was the skritt vendor that displayed the halloween skins available for the wrapping paper raffle. He’s no longer player-accessible, but there’s not a good way (AFAIK) to programatically determine that. Another interesting vendor is the one available with the Tarrktun Personal Delivery Portal which is player-accessible, but not via NPC (when you use the portal there are bulk quantities unavailable from the NPC vendor).

Anyway, it’s really tricky to get right, and because of that it’s a few notches lower priority in my backlog. Also noticed there wasn’t an existing issue for it, so here’s a tracking issue. Can’t promise it’ll get implemented anytime soon, but it’s on the list.

sookya.8625:

- Is it possible to add start/end date/time of the seasons (i.e. Season 2 from Feb 23th to April 18th).

Yeah — I’m gonna need to hardcode them (the season times are config-based and only store the current season start/end, iirc), but there are few enough seasons/year that maintaining it shouldn’t be an issue. Should have done that to start with.

sookya.8625:

- Is there any chance that the /v2/pvp/games api delivers pips won/lost per game? Otherwise I have to calculate this by my own…

It’s on my backlog, but there are some technical issues to work through. I’m not sure I’ll be able to get more detailed match data (including per-match pip changes) in by the end of the season. My recommendation is to use /v2/pvp/standings to compute it in the meanwhile (which is very suboptimal, but alas).

Chiltonium.7643:

Switching? It doesn’t auto download the 64 bit client on a 64 bit macihne?

It’s currently in beta, so no it doesn’t.

This is something I’ve looked into previously, and it’s unfortunately not technically feasible to expose via the API. The problem basically boils down to two big issues:

• It’s not possible to determine which vendors are player-accessible. There are some test vendors that you’ll never see which sell things for fairly cheap prices, and no good way to tell them apart from player-accessible vendors.
• Vendor prices are per-vendor, not per-item: different vendors may have different prices for the same item. An example of this are the Dry Top vendors, whose wares are sold for a conditional amount.

Sorry

Hey guys, thanks for keeping us up-to-date on the problems you’re seeing. Some of these issues are tricky as they do not appear to be impacting everyone (for example, some people now have party descriptions posting on the first try, while others are still seeing blank postings and have to edit). Please continue posting detailed descriptions of the problems you hit so that Brandon can narrow down potential causes. Your help and patience are appreciated!

Been turning these on gradually over the past week or so and figured there was enough functionality between them to make an announcement post. So, without further ado, some new endpoints:

/v2/pvp/seasons (github)

Provides bulk-expanded unauthenticated access to PvP season data. The season ids are referenced from both /v2/pvp/games (ranked games playing during a season will have a season_id field) and /v2/pvp/standings. It doesn’t currently indicate which season is the current season (or the start/end dates) — that functionality will land in a future release.

/v2/pvp/standings (github)

Provides authenticated access to your PvP season standings (including past seasons). This currently only includes the division standings (not leaderboard position) — hoping to get the leaderboard bits in at a later date.

/v2/guild/:id/teams (github)

Provides authenticated access to your guilds’ teams. Currently only available to guild leaders (though I’m debating relaxing that restriction for this endpoint). It provides aggregate match data (similar to /v2/pvp/stats). Hoping to add per-team game history at some point in the future, but that will likely be a separate endpoint.

Let me know if you have any questions/concerns or find any bugs!

Dear Heavenly Dwayna!

I am shocked by this. I tell you: shocked!

Quaggans are sweet and loving, and they would never treat you meanly. Or disparage you as an individual or a race. Or ~gasp!~ have the temerity to suggest a tasty side dish to accompany your human, charr, sylvari, asura, or norn flesh!

Embrace the quaggan, for they are wonderful!

~head in hand~

@xlion.3065 I looked into your issue is coming from your camera positioning. You have both ‘Adjust Camera to Character Height’ checked and ‘Vertical Position Near’ adjusted. Both of these options are raising your Norn Character’s camera by a considerable amount. This is then causing the camera to ‘collide’ with the Dolyak statue. Moving your ‘Collision Sensitivity’ to the right will reduce this snapping considerably.

Also please be aware that the art you see in game is not the collision information that the camera is dealing with. That dolyak has some deceiving collision. This post went over the differences between art and collision geometry.
https://forum-en.gw2archive.eu/forum/game/gw2/Suggestion-player-camera-improvements/page/3#post4363251

@zedek..8932 I’m sorry I’m not quite sure I’m fully understanding the kind of set up you are wanting.