Dev Tracker

General Dungeon Discussion Thread - Part 3

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Fixing forum issue. We’re working on addressing that, too.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

General Dungeon Discussion Thread - Part 3

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Ok, after a team discussion, we’re realized that this thread has veered so badly off topic that it’s pretty irretrievable. And, the thread is simply not necessary. There’s a whole forum for discussion of dungeons, and this is not and was never intended to be a chit-chat thread for off-topic conversations. We’re going to lock it and ask that you post in the forum itself.

The devs have read and will continue to read your feedback about dungeons. They are keenly aware of your feelings, and if you feel you’ve been shouting into the wind when you share ideas, I assure you that you have not been and are not even today. Constructive feedback is valued, and no one is avoiding this forum or this subject, even if we’re not actively engaged in talking about it at this particular time.

Feel free to share your constructive suggestions and feedback. Obviously, comments like “It’s dead, Jim” aren’t nearly as helpful as comments that give substantive details of what changes you’d like to see, and how you’d suggest we implement them.

Thank you for understanding.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

General Dungeon Discussion Thread - Part 3

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Sorry, we seem to have failed to notice that this thread diverted into Off-TopicLand a while back.

Yes, despite assurance from forum members to the contrary, there is a topic for this thread. Why, it’s in the very title: Dungeons!

The mods will do a little tidy-up because honestly, I expect “What’s your favorite pizza topping” or “Who’s going to win the Oscars™” next and we really don’t want to go there.

So… got any more thoughts about Guild Wars 2 Dungeons?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Fractal Encryption Key 5-Packs gone?

in Fractals, Dungeons & Raids

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just wanted you to know that I’m following up on this fix. I also believed that it would roll on February 9th and GibBits points out—and I’m pretty sure that the lack of mention in the notes for February 9th confirms—that the fix wasn’t introduced. Which means it’ll be good to know when it’s slated to get fixed.

I’ll update as soon as I have the info. Thanks for your patience.

On a personal note, I wish I hadn’t read through the notes because, with the addition or reintroduction of mewing, I have discovered that I now require every bloomin’ kitty in the game!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Lag is back

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You can get in trouble using those “kitten” words…

Oh dear heavenly Dwayna, I meant the six letter word with double s’s that means “analyze.”

Thanks for pointing that out. I better fix that before I get infracted.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Lag is back

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Holy moly server lag!

So I wasn’t the only one.

Apparently not.

yep, right after the update it got worse than ever.

If this happened right after you downloaded the game update, then that’s probably an extra reason to contact CS. You’d be doing us a favor to let us analyze what’s going on and, in turn, we could help you as well.

Edit to replace another word for analyze. ~rolls eyes at forum filter~

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Lag is back

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Sorry to hear that you’re having this issue.

If you continue to experience this, I’d strongly encourage you to contact CS to let them walk through a process of determining the source of the issue. It could be something on our end, within your system, or somewhere in between. With a couple of easy, quick, and free logs, the team will do their best to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

How do we get rid of the hackers?

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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You sure can report. Submit a ticket to CS using the Support button at the top of this page. Give exact spelling of the character names. Even better, if you can give the display names (Like Fred.1234) that helps. If it’s a guild, CS needs to know which people were involved, as indicting an entire guild for the actions of individual members isn’t something we’d want to do.

You normally cannot attach screenshots to the initial ticket, but if CS needs or wants them, they’ll let you know how to send them.

I hope that helps you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

ArchonWing Retires as WvW FSP

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Actually, this invitation has been in place since last Fall. Feel free to read and consider your possible involvement now or in the future.

We’re happy to see applicants, and invite you to read the full FSP details on that thread.

Other information may be found in this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What happened to the Forum Specialists?

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I’ll answer the questions, happy to do so. (Even if your presentation is a little OTT in the salty department. )

ArchonWing informed us in November that he was not going to be able to continue serving. We still had up a “We’re seeking a WvW specialist” note, and we’ve been open to new applicants during the entire run of the program. However, AW’s tag was still in place and that seemed it might place untoward pressure on him to continue in a role that he’d determined did not fit his schedule. He does continue to contribute to the forums, which of course is good.

I sent a second letter of thanks to AW on Friday to express our appreciation for his service and to apologize for not having corrected the tag situation. He wrote back and seemed fully to understand the situation.

You can be assured that the information that is submitted by every Forum Specialist is routed to senior members of the specific team(s) to which it pertains. We’ve seen each of those mailing lists expand over time, so the feedback is reaching an ever-growing number of devs. In addition, many times those senior members send to specific people on their teams for assessment, review, consideration, etc. We, as a team, respond to each report to let the specialist that we have received it and that it has been routed. (And of course a specialist can follow up with us should the need arise. )

Oh, and you can also be assured that kissing kitten (and yet, I wrote “small cat” here ) is not a perquisite for serving as a Forum Specialist. The reports reflect — as they should — the specialist’s honest feedback after a full and hopefully neutral review of the community in question. Good specialist feedback runs the gamut from "thumbs up " to “this isn’t good” to “there’s some good and some bad here.” Our major “ask” is for a balanced report, so that we’re not receiving “one player’s opinion.” I’m sure you can understand why this is important. Our specialists all seem to keep that in mind, which we greatly appreciate.

So, what’s happening with the program?

  • We are looking for volunteers, sure! See the FSP thread for more information.
  • We intend to outline our FSP needs more formally when the timing is better, particularly for WvW. At that time, the outreach will be more visible, as will our plans for WvW. By waiting, we allow potential volunteers to best consider if applying for the position fits their schedules and desires.
  • John Corpening recently mentioned changes coming to WvW during a Live Stream presentation. Yep, they are. Nope, sorry, no info yet. But yes, we definitely appreciate that you’re eager for details and we’ll share them as soon as we are able to do so (as John said).

I hope that clears up the questions. If you have any additional questions, you may PM me. If you wish to apply as a Forum Specialist for any forum subset, you’re always welcome to do so. Again, see the thread linked at the top of this post for info on the program and the application processes.

Thanks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Can not change map location

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Apologies for the late reply; this should be resolved as of a short time after Flintann’s post.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Guild Challenger League rewards

in PvP

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Rewards have all been sent out. If you’re still missing something, please contact Support.

Guild Chat Livestream notes: Feb/12

in Guild Wars 2 Discussion

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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Hah, I like it!

Guild Chat Livestream notes: Feb/12

in Guild Wars 2 Discussion

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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According to urban dictionary, that was wise of him
He probably has much to worry about anyway considering he has a door at home that sounds like a large monster breathing!

To be fair, if you go to Urban Dictionary your likelihood of finding a terrible definition for something is pretty high.

Guild Chat Livestream notes: Feb/12

in Guild Wars 2 Discussion

Posted by: RubiBayer

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RubiBayer

Content Marketing Manager

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During rehearsal, Jerry referred to the boss as “Nostrildamus”. Drew and I were sad he didn’t say that again today.

Game Update Notes - February 9 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Bag Slot Expansions can now be sent as gifts.
  • If you’ve already purchased the Bag-Slot Value Pack, it is available again for 350 gems. You are limited to one more purchase.
  • The Storage Expander upgrade limit has been raised. You can now buy two more to raise your banked material storage stack size to 2000.

Guild Hall Swiftness

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thank you for the report Janus! We’re investigating the issue.

Raid Rewards - Compendium of Knowledge

in Bugs: Game, Forum, Website

Posted by: AndrewMcLeod

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AndrewMcLeod

Game Designer

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The Compendiums of Knowledge automatically give you experience towards your active HoT mastery when you loot them from the chest. Did you not get the experience towards your masteries when you looted the chest, or were you just expecting the items to be in your inventory?

Setting guild permissions from the API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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You can reach me at lawton@arena.net (or via forum PM), but I prefer communicating API stuff via the forums or on Github to reduce duplication (e.g., other people likely have the same questions/concerns). It’s easier when everything’s in the public.

WvW Oasis PvE event API to create timers

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Made a tracking issue for this. I’ll try to pull it in for the next sprint, I’m not sure I’ll have time to get to it next week (e.g., it won’t be available on live in the next month, at least).

Setting guild permissions from the API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I believe its been stated that there will never be API’s that allow you to change stuff server side.

Pretty much this.

It’s mostly for technical reasons, TBH. The APIs really just aren’t designed to be able to write data — we’d have to do some rearchitecting to make it not set the world on fire (and there’s too many other more important things in the backlog to bother).

Map Completion

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Not currently; there’s an open issue to add support.

Request for /pvp/games and /pvp/stats

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Backend support should be in, but I’ve been out sick all week so I haven’t been able to get anything done. I’m doing a deploy today (which includes frontend support for some of those additions) but I’ll probably waffle until next week before turning it on.

Elite Specialization Icons?

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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I was thinking it would make more sense (maybe?) to include it in /v2/specializations — it’s kind of a weird place because only elite specs would have icons, but it makes more sense to me, semantically. Also it’s where they’re stored in content, iirc. Issue for elite spec icons.

I’ll have to root around for those map marker icons and see what I can turn up. Issue for more icons.

Guild Hall Decoration Bugs

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hey friends! I wanted to let you guys know that we’ve been looking into this. I cannot offer an eta for a fix at this current time though. Thank you all for your reports!

Extra Characters

in Guild Wars 2 Discussion

Posted by: Jon Olson

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Jon Olson

Programmer

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You can purchase character slots in the gem store.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Stopped earning hero points

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Take a look here: http://wiki.guildwars2.com/wiki/Level_rewards

The level transitions stated shows that there are no hero points awarded.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Client crashing almost everyday in AB and WvW

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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Hi Jon,

Is there any chance you can take a look at my crash text please?

Your crash(es) are unrelated to Fizwitz’s and don’t appear to tell me anything I can recommend to you.

OOM

OSVersion: Windows 5.1 (64 bit)

Try the 64-bit client.
https://wiki.guildwars2.com/wiki/64_bit_beta_client

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

F2Player can't access pvp

in Guild Wars 2 Discussion

Posted by: Branden Gee.2150

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Branden Gee.2150

PvP Gameplay Programmer

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Level 3 the pvp icon should be usable in the upper left. Just click Enter Lobby Button after opening the PvP panel.

EU groups in NA lfg

in Bugs: Game, Forum, Website

Posted by: Branden Gee.2150

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Branden Gee.2150

PvP Gameplay Programmer

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This shouldn’t be a thing. But I think I’ve heard similar reports before. Investigating.

EU groups in NA lfg

in Bugs: Game, Forum, Website

Posted by: Branden Gee.2150

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Branden Gee.2150

PvP Gameplay Programmer

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Are you setting yourself to being offline in your contacts panel?

Game Update Notes - February 9 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed additional bugs that caused mesmer illusions to inherit transformations from their owner.
  • Fixed an issue in PvP in which elements of the targeting UI displayed incorrect colors.

Tele to friend consumed even if you cant tele

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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So, turns out the reason this hasn’t been addressed yet is that there are some serious technical limitations. All off the potential solutions we’ve found so far would be exploitable, so we haven’t been able to implement them. The conversation is ongoing, though, so I’ll keep you posted on what ends up happening (even if it’s just a text change to let people know the item might fail).

Will ANet be refunding all of the people who contact support, or will there be some sort of time limit?

There’s no hard and fast time limit, but we need to be able to verify the loss. If you can give us the exact date and time, it doesn’t matter if it’s a day later or 6 months, we can do the refund. Of course, most people aren’t going to remember if they wait too long, so putting in a ticket as soon as it happens is the best plan.

[Feedback] Dishonored

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Not accepting the queue is only a 3 minute timeout with no prior offenses. It sounds like you’re disconnected multiple times in the last day or two to get a timeout that long.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Game Update Notes - February 9 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed a bug that could cause some mesmer illusions to inherit transformations from their owner.
  • Fixed a display bug with WvW objectives when examining them from a different map.
  • Ghosts in the cemetery section of the Spirit Woods will now correctly disappear when the event is complete.

Late Notes:
WvW:

  • Fixed an issue in which some squad object markers wouldn’t be removed when the object was no longer visible.

Golem MKII safe spot exploit

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks for the report. I’ll pass this along. (I played that boss the other night and didn’t notice any massive focus of the group playing with me, but maybe I just missed it.)

Closing thread.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Discovering Scarlet's Breakthrough

in Living World

Posted by: BobbyStein

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BobbyStein

Guild Wars 2 Narrative Lead

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We included a scripting fix for this issue with yesterday’s build. Please let us know if you’re still experiencing problems with this particular story step. Thanks!

Challenger Cup Invited Teams and Event Details

in PvP

Posted by: Josh Davis.6015

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Josh Davis.6015

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Updated EU teams list.

Black crosshairs--take target

in PvP

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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This is unintentional and I am looking into it.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

Spectator Mode is bugged

in Bugs: Game, Forum, Website

Posted by: Evan Lesh

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Evan Lesh

PvP Gameplay Programmer

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Looking into this.

Bluxgore (80 Warr), Xilz (80 Necro), Ivo (80 Eng)
Bra (80 Guard), Fixie Bow (80 Ranger), Wcharr (80 Ele)
Xdragonshadowninjax (80 Thief)

GWAMM Title gone?

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Just a note that the bug originally reported in this thread was a momentary glitch and GWAMM titles are not randomly disappearing. I can’t account for the strange in-game mail that you received, DoctorDing, but I’ll ask around in case that’s a problem. The main point is, the title is intact and you’re good to go.

I’m going to leave the thread open for discussion of the title, no problem with that at all. I will make sure this notes shows up near the top, though, so everyone knows there’s not an issue with the title.

Oh, and for everyone: If an issue with an earned title does arise, a ticket to CS would be a good idea if it doesn’t resolve itself relatively quickly, as it did for the OP.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Arena Net credit card theft

in Account & Technical Support

Posted by: GM Kveldulf.4790

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GM Kveldulf.4790

Lead Game Master

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Hey,

That seems odd. Send me your ticket # and I’ll be happy to check it out.

Scheduled Maintenance: February 10, 2016

in News and Announcements

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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We’ll be doing some maintenance work around 2:00 PM Pacific time today, Wednesday, February 10th. A few players may experience a brief disconnection from the server. If that happens, please rejoin and all should be well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Display name change

in Account & Technical Support

Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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Display names can break when we change them which is why we always advise that it may happen. Emphasis on may, might, could, chance.

It’s rare; but it’s a pain in the kitten for players when it happens.

In this case; I’d absolutely take up the offer to change it. Being known as a serial code occasionally is better than always.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

Client crashing almost everyday in AB and WvW

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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Could you post the crash details as an attachment? It can either be found after clicking “show details” in our crash handler or you may look here for where to find ArenaNet.log on your system, the file that contains crash information.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Game Update Notes - February 9 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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Bug Fixes:

  • Fixed a sound issue in which the Wings of Love glider repeated harps too often.

Late Notes:
The Shatterer

  • Fixed a bug that caused the Shatterer to react as though he was not broken if his defiance bar was completed in the last 3 seconds of the break phase.
  • Fixed a scaling issue with the Shatterer’s defiance bar that caused it to become excessively difficult at higher scales.
  • Increased the Shatterer’s health slightly to compensate for reduced defiance bar scaling.
  • Increased the Pulsating Crystal Node’s health slightly to allow more players to damage it before it is destroyed, allowing them to gain credit for the Crystal Healing Denier achievement.
  • Decreased the scaling on the Pulsating Crystal Node’s defiance bar slightly to compensate for the higher health.
  • Fixed a bug that would cause the Shatterer’s Branded minions to inconsistently give credit to the Branded Bane achievement. Note that non-event Branded minions still do not count toward this achievement, only Branded minions summoned by the Shatterer.
  • Fixed a bug that would cause players to be launched without the bomb bundle if they rapidly pressed the F Interact key.

Adventures

  • Fixed a bug that prevented adventure achievements from being awarded if the reward chest was opened while in PvP or the PvP lobby.
  • Players who have been affected by this bug can now re-earn credit toward achievements by earning silver or gold in the affected adventure.
  • A Fungus Among Us: Fixed an issue that could cause the Cap Launch skill to abort if a movement key was being pressed simultaneously.

Professions

  • Elementalist:
    • Fresh Air: Fixed a bug that allowed this trait to trigger the ferocity bonus when a transform was removed.
  • Engineer:
    • Applied Force: Updated the trait icon to better reflect its theme.
  • Ranger:
    • “Protect Me!”: This ability now allows capture-point progress to allies affected by the skill.
  • Revenant:
    • Precision Strike: Fixed a bug that caused this ability to not target downed enemies.
    • Vengeful Hammers: Fixed a bug that allowed the revenant to have a hammer out permanently.

General:

  • Fixed a bug that could cause saved account details, language choice, and UI scale to be reset on client start-up.
  • Updated the Ugly Wool Glider to no longer repeat the deployment sound effects while inside an updraft.
  • Fixed a bug that prevented the meowing sound effects from triggering for the following miniatures: “Mini Professor Mew,” “Mini Mister Mittens,” “Mini Baron von Scrufflebutt,” “Mini Snuggles,” and “Mini Old Tom.”
  • Searching for the Truth: Fixed an issue in this story step that could prevent Clement Forktail from appearing.

Community Showcase Live: February 17

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The next episode of CSL will take place at Noon Pacific time on Wednesday, February 17th.

Put on your pinkest sweater, doff your crimson slippers, or clutch a box of Conversation Hearts to your chest — the subject this month is L-O-V-E!

Join Lizzie Stewart and me as we present fan art from throughout the Guild Wars 2 world, and from all corners of the real world, too! We look forward to seeing you next week.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Guild Challenger League rewards

in PvP

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Update:

  • If you haven’t gotten your rewards yet, check to make sure your Trading Post delivery box isn’t full.
  • If you got an empty box, you should receive your replacement reward in the mail in the next couple of days.

WvW: T2 NA is using T2 EU match data [Merged]

in Bugs: Game, Forum, Website

Posted by: Zachary Stiers

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Zachary Stiers

Gameplay Programmer

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This should only be a cross-map visual bug. This means that some of the information you see from a different map might be wrong, but while playing on the map the objective is actually on information should all be correct. If this turns out to not be the case in any situation please let me know.

Thank you for bringing this to our attention and I apologize for the inconvenience.

Note: Because the external WvW API should still be function correctly websites that display information from there should still be working.

Real Life Hero

Guild Hall Decoration Bugs

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Should be fixed now. Anyone still seeing problems?