Dev Tracker

My story - can't continue personal story

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Please post here with the name of the character that’s having this problem if you’ve seen it!

Edited to remove gratuitous kittening.

(edited by GM Awesomeness.8619)

Your top 5 priorities for WvW-Overhaul

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Subversion — to address you concern. This thread is merely an overview, one thread, one set of opinions. As I mentioned, it’s good to link to the “meatier” threads, or to include more details from those threads. This isn’t the be-all and end-all, by any means — you and I agree on that! This is merely a place where I think we could provide a synopsis of ideas with relevant details through links to the many other valuable threads on the subject of WvW.

No worries, I hope, now that I’ve made that clear? Thanks for posting.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Announcing the Known Issue Tracker

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Tracker has been updated again today with some minor changes:

  • Solved moved to top
  • Added a “Need more information” status to let players know when we could use their help gathering details about an issue

Re: Jira or formatting changes: right now I’m focused on getting all the major issues in the tracker. I’m talking to our QA and Web Dev teams about changes we can make in the future to make the process more streamlined, but for now the current version (or something very much like it) is what we’re stuck with.

Your top 5 priorities for WvW-Overhaul

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Since a lot already touched on what most want so I’m not going to repeat those and I can’t really think of anything else right now besides this:

Updated gear stats from WvW vendors. Lots of different gear stats have been added to this game over time and currently there is no way of getting them in WvW.

I don’t know. I think your stating your thoughts would be good. Yes, the suggestions may have been said previously, but your noting your preferences in whatever order you wish, and perhaps replacing one of the other ones you like for your own suggestion, would be valuable.

Gwaihir — are these in ranked order? Just wondering.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Your top 5 priorities for WvW-Overhaul

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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This was started 30 days ago. If you would have popped in here and said “I’m watching you”, you would have a lot more input.

Yes, and I’m sorry that I did not. I’m here now, and obviously familiar enough with the comments to appraise the value… ~she says, looking around guiltily.~

You’ve been around a while and you know that sometimes, when I post comments like “Keep the ideas coming” people think I’m on auto-pilot, and that I’m not actually assessing a thread for value. But hey, I do, and I believe this one has potential!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Your top 5 priorities for WvW-Overhaul

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Gaile – one thing you can say about WvW players is they are passionate about this game. It would be ashame to lose that passion.

Totally agree! WvW is a marvelous system, and we love that people love it and that they want to help us make it better.

Can you even give us any inklings about what is planned and when?

I don’t have that information at hand, and I’m sorry for that. However, I believe it’s real clear from the conversation last Friday that this is subject is important to us and we are going to be listening to what you have to say.

unconstructive, non-contributory comments.

lol im so guilty. i cant help myself sometimes, sorry.
you forgive me though, right?
hah, anyways, cheers gaile and i hope some of our comments get heard at least.
or mike could just put me in charge of the wvw team with no oversight ;D
alright alright.

All is forgiven. As we were saying just now, passion can result in impassioned speech. I know it — you know it — it’s ok. But, really, to keep on track we did a little clean-up, because it’s way better to read 30 or 50 constructive posts than have to weed through 80 or 100 with a 50% value rate. (Oh, btw: your post was just fine and I liked that you shared those ideas!)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

[BUG] WvW Guild Challenge Impossible

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Thanks MyPinkBunny! We’ve been looking into the other issues that are similar and definitely have them on our radar. If you have more information on them, folks have been writing things up for us in this thread: Guild Mission Problems Any additional information is always appreciated. <3

Concerning the Guild Challenge Mission for the Oasis:
I spoke today with folks involved with WvW and I’ve been told that we’ve removed the Oasis Event from WvW as of today’s release. Along with this, the WvW team has removed the WvW Guild Challenge Mission with the Oasis Event and caused the guild missions to reset.

Once members of the guild have picked up the new build, the guild missions should not include the Guild Challenge Mission for the Oasis. If the mission is still there after everyone has grabbed our most recent build (patch/release), please let us know and I’ll talk to the team again to see if something has gone astray.

Thank you, guys and gals!

(edited by Dara Potocska.8196)

Raid armor box [HoT] stat exclusion !

in Fractals, Dungeons & Raids

Posted by: AndrewMcLeod

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AndrewMcLeod

Game Designer

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The boxes that were previously available on the vendor were the same boxes as you could get from fractal dailies. Unfortunately, there’s no way we could distinguish boxes purchased from the raid in order to set up a way to exchange or update them.

If you have unused armor boxes purchased from the raid vendor from before the patch, Support may be able to exchange it for one of the new chests that do offer the new stat combinations if you open up a ticket with them.

Your top 5 priorities for WvW-Overhaul

in WvW

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have been tracking this thread with a lot of hope, thinking that this is a good premise for a conversation, something I could spotlight for the dev team. Forum members like Dayra, Stand The Wall, Dusty Moon, Norbe, and several others have made a solid effort over a few weeks to contribute constructive ideas. Thank you!

I believe this is can continue to be a very productive exercise, even if the moderators had to do some “housekeeping” to remove the unconstructive, non-contributory comments.

So please post constructively to share your thoughts on this subject. If there’s an off-topic or a unconstructive post, please flag it so we can keep the thread on track. The substantive ideas shared so far are good and we’d welcome more. If you want to share greater details or link to other threads — that would be fine, too. This thread in no way replaces other constructive commentary on the subject of WvW, but it could be one valuable high-level gathering point for feedback that helps in the overall review of the subject.

TL;dr: Please post on topic and let’s make this really useful!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Get the position of the trait

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Created an issue for this. You can currently get the trait ordering from /v2/specializations — the order of the major_traits field is “tier 1 top, tier 1 middle, tier 1 bottom, tier 2 top …”. It’s horrible and implicit so I’ll try to duplicate that information in a more clear way.

[BUG] WvW Guild Challenge Impossible

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Talon,

Thank you for the report and all the nice information! Also, if you don’t mind me inquiring to verify: your guild ran that mission today? The screenshot you provided suggests a different mission rotation, so I want to be sure as we investigate.

Game Update Notes - March 8, 2016

in Game Release Notes

Posted by: Mark Katzbach

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Mark Katzbach

Content Marketing Manager

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03/08/16 – March 08 Release Notes
Release Notes:
NEW FEATURES AND CONTENT
Raids
Salvation Pass
New information regarding the whereabouts of the missing Pact squad leader has come to light. Follow the trail deeper inside the mysterious bandit complex, but be prepared for anything, as strange creatures and grim discoveries litter your path to the truth. Fight your way to the temple on the hill to uncover the mystery of how it all began.
Form a ten-person raid squad and enter Salvation Pass from the northeast corner of Verdant Brink. Take on epic encounters and demanding challenges of skill in your journey for legendary armor.
Thanks!
Some members of the following guilds had access to the raid at various stages of development. We’d like to thank them for their time and feedback.

  • [Att] Attuned
  • [DnT] Death and Taxes
  • [EG] Ethereal Guardians
  • [KING] Immortal Kingdom
  • [NA] The Sickest Guild
  • [SC] Snow Crows
  • [vC] Vis Invicta

BALANCE, BUG-FIXING, POLISH
Raids
Spirit Vale

  • General
    • Removed adrenal mushrooms near waypoints.
    • Cooldowns now automatically reset for players when they revive after their squad is defeated in an encounter.
  • Spirit Woods
    • You Will Join Us: Doubled the warning time of this environmental attack during the second portion of the Spirit Woods event.
  • Gorseval
    • Gorseval now properly focuses attacks on the player with the most toughness.
    • Updated Gorseval’s Ghastly Prison skill to be easier to evade as well as prevent it from hitting gliding players.
    • Fixed a bug that caused Gorseval to execute its World Eater attack early.
  • Sabetha
    • Added a client-side audio cue for players who have been targeted by Sapper Bombs.
  • Rewards
    • The achievements for killing bosses in Spirit Vale now award a Box of Raider’s Supplies. Players who previously earned these achievements should get the rewards the next time they enter the map.
    • Spirit Vale bosses now award ascended armor in a box that allows players to choose the armor type and stats.
    • Ascended jewelry awarded by Spirit Vale bosses will now be available for purchase from the Priory Scholar vendor for 250 magnetite shards.
    • The Priory Scholar vendor in Spirit Vale now sells boxes of ascended armor that include the new stat combinations introduced in Heart of Thorns™.
    • Unwanted raid miniatures can be traded for 40 magnetite shards at the Priory Scholar vendor in Spirit Vale. These do not count against the weekly cap of magnetite shards that can be earned.
    • Ascended gear awarded from raid bosses will now give magnetite shards when salvaged. These do not count against the weekly cap of magnetite shards that can be earned.
    • Accessories awarded from Gorseval are no longer unique.
    • Sabetha’s crucible back items can now be infused in the Mystic Forge.
    • Energized Loop rings from the Vale Guardian can now be infused and attuned in the Mystic Forge.

World vs. World

  • Trebuchet: “Fire Rotting Cow” attacks now display a red ring at their impact site where the poison field is active.
  • Lowlands Keep: Increased the size of the Guild Objective Aura radius to at least slightly extend past all of the walls.
  • Valley Keep: Increased the size of the Guild Objective Aura radius to at least slightly extend past all of the walls.

Guild

  • Players can now harvest from resource nodes in the guild hall if they are not representing.
  • The gramophone decoration now displays the correct size before you place it.
  • Fixed the collision of the basic pedestal decoration.

BLACK LION TRADING COMPANY GEM STORE
New Items and Promotions

  • A new Classical Glider is now available in the Upgrades category of the Gem Store for 400 gems.
  • A new set of Dominator weapon skins is available from the Black Lion Weapons Specialist for 1 Black Lion Claim Ticket for a limited time. Tickets and ticket scraps are available from Black Lion Chests. Keys are available in the Special category of the Gem Store.
  • Ten new and exclusive hair colors have been added to Total Makeover Kits and Self-Style Hair Kits, which are available in the Services category of the Gem Store.
  • The March Every Day Sale continues today with the permanent Captain’s Airship Pass available in the Services category today only for 800 gems, a savings of 20%.

Improvements

  • Captain’s Airship Passes and Royal Terrace Passes can now be used while in a guild hall.
  • Players may now jump or glide from the “Havoc’s Heir”—safety railings have been removed from the airship.
  • The Wizard’s Hat headgear skin can now be dyed. Use dye remover to return the hat to its previous color.

(edited by Moderator)

My story - can't continue personal story

in Bugs: Game, Forum, Website

Posted by: MatthewMedina

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MatthewMedina

Content Designer

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Update – I just wanted to return to this thread and say that we’re still looking into this issue. I’m trying to get some actual data from the Customer Support team to try and get some additional information about what state the game thinks players stuck in this state are in. I have narrowed it down enough that I feel like I could implement a fix that should be safe enough to deploy, but I would really love to have some metrics to back up my assumptions. I’m hoping that I can have something ready to check in soon. :-)

Constant Crashes

in Bugs: Game, Forum, Website

Posted by: Jon Olson

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Jon Olson

Programmer

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Could you post your crash details? (Preferably as an attachment.) It can be found after clicking on the “Show Details” button in the crash dialog or here.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Please Share Your GW2 Creations!

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I feel bad about this thread… and a little guilty, too. I posted to encourage everyone to share their art, but I didn’t make it clear that if you have something to share, it’s best to share it in a new thread on this sub-forum, rather than in this thread.

I am so sorry for this! I haven’t looked back at this, and I hope that everyone who shared in this thread will share in a separate, new thread in this forum, so that all our forum members can see your great work.

I already can spot a few pieces we may need to feature in future Community Showcase Live shows (like April and after, since the art is already selected for this month’s show.)

I think to avoid confusion, I should lock this thread and again, please, everyone share in a new thread!!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Community Showcase Live: March 16, 2016

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Heads up! The next CSL will be aired on Wednesday, March 16th, at Noon Pacific. We have art of all kinds for you, including audio, video, drawings, cosplay, figures, and other tasty treats!

I hope you will be able to join Lizzie and me on the March 16th! If not, tune in later to the on-demand version on Twitch or after we post the show on YouTube! (I’ll add a link here later.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

LEGO D-Series Golem

in Community Creations

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I love this! I am a major fan of Legos…even after untold times of stepping on them in the dark!

This is really creative work, Brigs! (Love the story, too. )

Oh hey, how big is that figure? It’s hard to tell scale, but at any size, it’s great!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

"I'd really like this..." [Gifting Strangers]

in Players Helping Players

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Hello,

This thread disappeared for a short while. I’m checking with the moderation team to find out if a concern arose that prompted its removal, but I don’t see a thing wrong with it, so I have placed or replaced it here in the Players Helping Players Sub-forum. If we need to close it for some unforeseen reason, I will post to keep y’all informed.

A few notes:

  • The Players Helping Players area is the proper sub-forum for this project, so please don’t ask us to move it to another sub-forum, or post in another sub-forum about this project.
  • This is a very nice initiative, but I would suggest that those who are gift recipients not “go back to the well” repeatedly. “Thanks for the gift(s), please give me more” is a little OTT, doncha think?
  • What would be super sweet is to see this become a sharing project on a reciprocal level. For instance, someone sends you some dyes you’re seeking, and you turn around and offer someone else a few mats. That sort of thing is the best level of community generosity and we love to see it!
  • Remember that this is a player-driven project, so if there are issues, they need to be settled between the two parties directly. I truly do not foresee issues arising, but it’s just a good thing to be aware that CS or other folks couldn’t get involved in mediation, should the need arise.

Thanks for reading!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Question to Evan and the pvp team.

in PvP

Posted by: Erik Waananen

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Erik Waananen

Game Designer

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No, we have not changed the matchmaking algorithm since the season began.

EDIT: spelling

(edited by Erik Waananen.6089)

Old (Invalid) TP Order Clean-up

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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The programming team is doing a little clean-up today. This probably won’t impact your account at all, but we wanted to post, anyway, for those few who may see the effects.

Some buy orders that were placed between launch and the end of October 2015 are going to be cancelled and the currency involved refunded to the player. Only orders that are below vendor value and therefore are impossible to complete will be impacted. Everyone involved will be refunded all “escrowed” currency in relation to these bids, and of course they are welcome to place a new order if desired. Currency from cancelled orders will appear in the trading post pickup as usual.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

ANET How many more posts do you need?

in PvP

Posted by: Erik Waananen

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Erik Waananen

Game Designer

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- the MMR of average/bad players shouldn’t be lowered as much when losing against a team of a significantly higher MMR

I can confirm that the Ranked matchmaking system already works this way, and worked this way for Season 1 as well. The matches in which you lose against opponents that are much higher rated than you do not adjust your MMR significantly.

- they need to add a preseason to fill the gap or to place people in the ladder based on the previous season

We are continuing to explore ideas for the upcoming off season period, as well as ways to improve overall match quality for Season 3, as we know that there are frustrations for many players (particularly during the start of the season) with regard to matchmaking for Season 2.

WvW changes and the API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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So we can assume that there will be breaking changes to the API?

Depending on what changes, there may be breaking changes to the API. In that situation I would try to make it as simple as possible to update applications (and ideally keep applications mostly-working after the changes land).

Sorry for being coy; there really isn’t much I can say until whatever the changes are are announced.

Access to guild mission list

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Haven’t really looked into how guild missions work internally so I can’t promise anything, but here’s a tracking issue anyway.

Find Guild ID for API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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You can use the old v1 endpoint to look up a guild by name, e.g., /v1/guild_details.json?guild_name=Arenanet. That’ll give you back the guild_id for any guild you want. I should probably add that functionality to the v2 endpoint, but haven’t gotten around to it yet.

Lost Precipice Decorating Bug

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hail friends!

When your guild reaches level 40, you can try to obtain the Notary upgrade “Further Exploration”. This will open up pathways to allow access to that upper region. When this happens, you will also discover a new waypoint that will appear in the center of that nice round area in OneEyedIrishman’s screenshot. This is why you cannot place a decoration in that specific spot.

I hope this helps clear up what’s up! Happy decorating and exploring! <3

Guild Hall Decoration Bugs

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hail and thank you for the report. This issue is being investigated!

Egocentrism

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Guys — the moderator team asked me to take a look at the thread, as they were concerned that the discussion was veering off into a completely new tangent. I agree with them. I think this thread has housed some good and meaningful discussion, but at this time we will be closing it, with thanks to those who participated.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Beating Sabetha

in Fractals, Dungeons & Raids

Posted by: Paul Ella

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Paul Ella

Producer

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Excellent – congratulations!

Partial hand disability...

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Is it necessary to weapon swap much in casual PvE? I’d prefer to stick with longbow if it’s viable.

You absolutely can do that. I like the swapping, but I don’t think it’s essential. (I just like turning the baddies green, I think. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

All precursor collections completed

in Guild Wars 2: Heart of Thorns

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Congratz, Mal — that’s very impressive!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I have to say that acknowledging some of the obvious shortcomings goes a long way for making me happy as a player. Even acknowledging that some things won’t come out as quickly as they want helps by setting expectations.

Put another way, I know it takes time to make changes and roll out content, I just want to know they intend to make changes that address what I don’t like about HoT. Until now, there was little reason to hope things would improve.

From a marketing point of view, this sort of communication should have happened much earlier as it would have helped stem the bleeding but better late than never. (And I’m sure there is some behind the scenes stuff that affected the timing and the personnel changes).

I have hope for the game again, and am much more willing to give it time to sort itself out while playing, which includes a willingness to buy gems again.

I’m glad that you got value from the AMA, and that it helped answer some of the questions that you had. I also really appreciate the acknowledgment you made that changes can’t all happen overnight. It would be nice, but it wouldn’t be possible. Yet the first part — of saying we’re aware and are or will be working on something — is really valuable.

This level of communication is, in my opinion, really, really good. I anticipate we’ll be doing more of this in the future, which makes me want to break into a happy dance.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

WvW changes and the API

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

Next

To add to that, I’ll open a pull request on github and post an announcement of the API changes on the forums when the WvW changes are announced. That’s about as much as I can share right now, though.

Tile service

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

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Ick, yeah that’s something that should be done. I made a github issue for it; it’s going to take quite a bit of work since the tool that actually generates the tiles bitrotted fairly badly and needs some pretty heavy modifications to work again.

Can we please get a working Mac Client [Merged]

in Account & Technical Support

Posted by: Jon Olson

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Jon Olson

Programmer

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While I am glad to hear they are trying to do something, it is a little bizarre that they are not communicating anything on the official forums so people don’t think they just gave up. I hope it works out, but the communication really needs to improve.

We don’t have much to say about it. That’s often why we are silent. I don’t want to give you all hope of something only to take it away if it doesn’t work out.

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

Announcing the Known Issue Tracker

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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It’s been a busy day here at the studio, so my bug herding was slowed down by other major happenings. However, I did get through a majority of the reports from yesterday and the tracker’s been updated with the things I could find in our database. If your issue isn’t on there, don’t worry! I’ve made notes on all of them and will continue investigating next week.

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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ArenaNet President Mike O’Brien is conducting an AMA on Reddit this afternoon. Please join this thread and ask your questions!

i think that do an ama like this every 3-4 months would will be very great ^^

I’ll be happy to share that idea with Mike and the team. Thanks for the suggestion.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I guess ama is done.

Still going on.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Maybe dumb question but why not here on official forum? I am sure you wait for that question.

The formatting on reddit makes an AMA work better in that system. No preference, just a matter of functionality for this sort of short-term project.

Is there any way it can be transcribed to a forum post when it’s done (even locked, I’m fine with)? It’s just that I’m not a Reddit user, and I also like the layout of these forums much more than Reddit.

~EW

I could try to do that, sure, but it wouldn’t be able to happen today. I like the idea, or maybe a “highlight reel.”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Maybe dumb question but why not here on official forum? I am sure you wait for that question.

The formatting on reddit makes an AMA work better in that system. No preference, just a matter of functionality for this sort of short-term project.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Mike O'Brien AMA now on Reddit!

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

ArenaNet President Mike O’Brien is conducting an AMA on Reddit this afternoon. Please join this thread and ask your questions!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Request: View guild vault log

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

Next

Made a pull request for this. Had most of the bits lying around to implement it, went ahead and finished it off. Should go out with the next deploy (probably mid next week), let me know if you have any suggestions for changes to the output format before then.

Request for choosen character utility skills

in API Development

Posted by: Lawton Campbell

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Lawton Campbell

Web Programmer

Next

Still on the to-do list; still need to implement the backend support for dumping skills. :<

Shatterer Problem

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

I sounds to me as if this isn’t specifically a Shatterer program, but one related to launchers. Would you agree? If so, you and we can change the title and I’ll be happy to pass this concern along, as well.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Partial hand disability...

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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I wanted to add a small note. I play Ranger and I love the profession! The combination of ranged and tank attack is great. I have a pet and I dual-bow, and while that’s not considered the best or most powerful option (yes, DPS experts, I know, I know ) I do love it! The Ranger — maybe with one bow, maybe with two — coupled with a pet, seems like a good option for you so I’m glad you’re checking it out.

There are a lot of options and customizations for playing a Ranger, but there’s one setting that might help you a lot: auto-attack. You set auto-attack by mousing over the skill and then clicking CTRL and Mouse Button 2. (That’s the one on the right for me, depends on the mouse). You can try it out and if it’s not for you, disable with the same process. I only have a few of my skills on Auto-Attack, but it could be quite useful, and you might want to play with that option for your attacks.

All the best — I hope you have a blast in the game! And our forum members, as you can see, are a helpful lot, so don’t hesitate to ask more questions if they arise.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Account bound Mithril Box in Guild Treasury

in Bugs: Game, Forum, Website

Posted by: Dara Potocska

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Dara Potocska

QA Embed

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Hail friends!

The game does offer you all 2 different 18 Slot Mithril Boxes. The account bound version can come from heroic chests gained from purchases of the game and betas. The non-account bound version is crafted.

The Treasury is looking for the non-account bound version of the 18 Slot Mithril Box and will not recognize attempts to use the account bound version.

[Satire] My New Game: Outside

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Have you guys realized you can never really quit this game? You’re stuck with it forever.

D:

Ah, there they are: The person who says "You think you can quit “Outside” but we know you’ll be back."

Finally a game were the Oceanic population doesn’t complain about severe lag though.

The challenge I see for Oceanic players is your region has some miiighty unusual mobs! I mean bouncy things with pouches! Dogs in mean-dog disguises! Who knows what skills to use on them?

I have to admit, I like those small tree-bound mobs, and I’m glad they’re ambient creatures. I vote that no one takes out those adorable Ko’alaa Furry Beasts or Kee’Weee Longbeaks!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Announcing the Known Issue Tracker

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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Time for me to go home. I’ll be monitoring this thread again tomorrow, so feel free to post anything you feel should be on this list but isn’t. Reports I plan to look into tomorrow (in addition to the usual checks mentioned above):

Dungeon/Fractal bugs
Hearts & Minds
The Great Oouo Event Chain
Juggernaut effects for scrapper
Tribal armor
Line of Sight issues (Blaze Breaker and potentially others)
Hunter’s Ward not showing up for enemy players
Mini display being turned off

Announcing the Known Issue Tracker

in Bugs: Game, Forum, Website

Posted by: GM Awesomeness

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GM Awesomeness

Self Help Administrator

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The conversation on Reddit has been pretty lively, so I’m cross-posting some stuff from there:

Why isn’t [X issue] on the list? Does that mean ANet doesn’t think it’s a problem/won’t fix it?
Just because something isn’t on the list doesn’t mean we don’t think it’s an issue or aren’t working on fixing it. It’s still a work in progress (and always will be, since new bugs pop up and old bugs are fixed on a daily basis).

The list is missing a lot of things. Inclusion on the list is not based solely on the number of reports – to be honest it’s mostly a matter of it coming on my radar. There are several ways that can happen:

  • In-game reports
  • Customer Support tickets
  • Posts in the official bug forums (I try to keep up on these but sometimes miss things)
  • Reddit posts (same as the forums)
  • Me painstakingly combing through our bug database

As it says at the top the tracker, two types of bugs are also intentionally not included:

  1. Very minor stuff (like typos, small display issues, or super-edge-case stuff that will likely never be seen by anyone)
  2. Anything that could be exploited

Where are all the Dungeon/Fractal bugs?
This list is still a work in progress – expect to see more of these added tomorrow and next week.

Why don’t you just show us your bug tracker with JIRA or something, like Minecraft does?
We discussed doing something similar, but that would also expose supar sekret stuff so we couldn’t (which is unfortunate for me because it would also be a lot less work). The other downside to doing it that way would be making users comb through ALL the bugs (including stuff like typos, translation errors, tiny clipping problems, and other assorted things that don’t actually impact gameplay).

Why do I get a Zendesk error when I try to look at the list in a non-English language?
Zendesk is the platform we use for our Support site, and it’s kind of finicky with languages – all the different language versions have their own URL, so you have to have your language set to the URL you’re on or you get that error (we’re working on fixing this in the coming months, but it’ll be a while). Links to the non-English versions:

Due to the time it takes for our localization partners to translate the text, non-English versions of the tracker may be slightly out of date.

Edited to explain what Zendesk is.

(edited by GM Awesomeness.8619)

Egocentrism

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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ShiningSquirrel — you are not infracted. This is exactly what you were told, and exactly what happened:

“The thread " Recent interactions with support" was moved from the Guild Wars 2 Discussion sub-forum because it was a better fit for the Account & Technical Support sub-forum.”

The thread then was moved. No points, no penalty — just keeping things on topic where the topic best fits. The subject was support. The moderator felt it was best expressed in the support sub-forums. Makes sense to me!

Edit to add: It was very kind of you to post that, and I admit I blanched when I saw the content and read that you believed it was infracted. I hope all is forgiven with this explanation, and thank you for the post!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Egocentrism

in Guild Wars 2 Discussion

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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As I have said, until the sun went down, forum members are welcome to discuss or ask questions about individual issues, infractions, etc., as they relate to their forum accounts. Please drop us a line if you want to discuss.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)