This issue was floating around since years but it became much more widespread after HoT launch and I dont think it can be ignored anymore. The only response from Arena representative that I was able to collect from forum archives is “it is because of your 32-bit system, upgrade to 64-bit”. There was also some typical “check for malware/virus” reply.
I suspect that we may have an issue (perhaps memory leaks) that was dusted under the carpet for a long time and right now due to client features bloating, HoT was a step on that carpet which exploded the hidden filth all over the place. Upgrading to 64-bit or lowering graphics settings was just pushing this moment away as it was not a proper fix but merely a method to mask issues with a client.
Right now people with 32-bit systems are crashing. People with 64-bit systems are crashing. People with OSX are crashing. People with 4 GB RAM are crashing. People with 32 GB RAM are crashing. People with GeForce 980Ti are crashing. People with AMD graphic cards are crashing. People who made a new clear Windows install just because of this issue are still crashing. All with same error type as is clear after examining error logs posted on this forum.
If some people are not crashing, it would be nice to know why. I am trying to pinpoint some common difference between those systems and the others as well as gameplay behaviors. So far without proper conclusions but I will keep looking.
I understand that this is hard time for Arena. Years ago I worked for QA in a TV station, I also have a brief experience in a game testing company. I know people can be jumpy. I know it is hard to track and fix errors if you have hundreds of them in the pipeline. But considering how critical this issue is for many people (just look at how many reports people are posting recently, In my guild many people crash as well and they say they did not before) I would expect some acknowledgement. Given how your game is designed right now, crashes without the possibility to get back into same instance when relogged within one or two minutes are gamebreaking. Tarir assault is awesome. But I can work my kitten and then crash 5 minutes before success to end up with rage instead of satisfaction. Even anti-dc parties are not a fully safe method as when the map is going good there is a decent chance that it will be 100% filled.
I would expect some communication from Arena just so I can know if they are on point with this issue and what is going on. So far all I have is years old posts with “upgrade to 64-bit system” solution which are clearly irrelevant at this point. I understand that fixing things takes time and I will be patient. As long as there is even some basic communication. Right now for all I know, Arena’s stance on this problem might be “it is all working as intended, fix your PC and make sure you don’t have a virus” in which case, you know, Fallout 4 is coming.
I am in the process of testing GW2 with multiple GFX settings and on different PC-s while trying to get some conclusions regarding this crashing (yes, I have access to 3 PC-s with different configs, I can reproduce same crash on all of them). I posted some very basic findings in the other thread. I will post more once I have more date.