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How do I change the e-mail associated with my account?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

As Phaze Delta One said, please contact our customer support for this kind of request.

I will now close this thread.

The account was closed

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

We will ask you to send a request to our customer support to resolve this issue.

Thank you.

Forum vs. in-game moderation

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi Everyone,

As explained in our code of conduct, if you do not agree with a moderation action or think that it was an inappropriate one, please send a mail to forums@arena.net.

Also, if you don’t want to see your threads moderated, please stick to rules. We are trying to keep this forum as a peaceful and constructive place. So everyone can express what he/she feels as long as it respects the code of conduct.

Thanks for your understanding.

If you don't put in [effective] anti-snowball/zerg mechanics...

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

I don’t really see the goal for this thread to be honnest.

If a lot of players are gathering in a huge army, maybe there are some ways to divide it, like attacking several distant points at the same time and using a kind of guerilla warfare while the biggest part of the army is trying to contain the overflow. I know it’s easy to say but it’s doable.

Anyway, I will close this thread due to the fact that it’s not a real discussion, however, I’ve seen some interesting suggestions inside, so you might want to post them in the appropriate sub forum.

Thanks.

WvWvW (aka Exploit vs Exploit vs Exploit)

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

As explained above, when you see someone you suspect to be cheating, please report them via the ingame report tool.

You can also create a request for our customer support with all necessary details inside.

Thanks for your help!

Does ArenaNET care about wuvwuv?

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Creating an uncontstructive thread like this one won’t bring any help neither to us nor to the players. We have nothing against exposure of any opinion, especially negative ones, but this has to be done in a constructive way.

This is the reason why I will close this thread.

Thanks for your understanding.

ET/CD/IoJ

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

Due to the massive amount of personal attacks & trolling that we can see inside this thread, I will have to close it.

When you see personal attacks and/or trolling posts, please report them directly via the report tool instead of answering to them, this will help to keep the forum as a friendly and constructive place.

Thanks for your understanding.

What is with all the people warp hacking?

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please stick to this thread for everything related about bots.

Also, if you see anything that could be assimilated as botting, please send a request to our customer support with all necessary details.

Thanks for your help!

Are you kitten me?

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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As the answer has been given by Gehirn, I will now close this thread.

Thanks.

What is Anet doing against hacking in wvwvw and in general?

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

If you see any hacking situations, please send a request to our customer support with all necessary details.

Also, be sure that every request of this type will be studied thoroughly and sanctions will be taken if needed.

Thanks for your help!

DR is killing this game more then the bots (for me)

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Due to the fact that this thread is not constructive anymore, I will now close it.

Thanks for your understanding as well as your feedbacks.

I think beta players owe the rest of us an apology...

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Due to the amount of off topic we can unfortunately see inside this thread, I will now close it.

Thanks for your understanding.

This game has killed wow

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Due to the great tendency of this thread to become off topic, I will now close it.

Thanks for your feedbacks.

Sea of Sorrows:

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

As already explained in this thread, we think that battles can take place in WvWvW at any time, even during the nights. I invite you to read this thread again for more details.

Thanks for your understanding.

An interesting social phenomenon.

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Unfortunately, it seems that this topic can only lead to inflammatory situations.

That’s why I will now close it.

Thanks for your understanding.

Why ruin your game Anet?

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Thank you for your feedback. We fully understand your feelings regarding the bugs that are currently in the game. Be sure that we are actively working on it to resolve them as fast as possible.

Thanks for your understanding.

Good, finally getting rid of those sellers & bots.

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please, stick to this thread if you want to discuss about everything regarding bots.

Thanks!

WvWvW will eventually die unless these are attended to.

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

We thank you for this feedback, but as most issues are already discussed in other threads I will close this one.

Thanks for your understanding.

You call that strategy ?

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please check Jon Peters’ answers in this thread for more information regarding what we think about the mesmer’s teleporting skill.

I will now close this thread.

Game breaking culling needs fix.

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

We are already aware of this issue and working on it. Thanks for your feedback.

I will now close this thread.

New Wrinkle Dilemma

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

As already stated in this thread, you can accept the copper and then delete the message. You won’t be banned for this.

I will now close this thread.

Petition for daily (or every two days) server reset

in Bugs: Game, Forum, Website

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please refrain from making petition threads. Threads of this type do not assist members with support issues and concerns.

Thanks for your understanding and cooperation.

sick of bots!!

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please stick to this thread for everything related to bots.

Thanks!

(edited by CC Charles.3675)

Bleed Cap

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi there,

As our friend Swagman nicely noticed, there is already a thread talking about this topic here.

Please post inside if you want to continue this discussion.

Thanks!

dear anet....

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Please refrain from posting unconstructive threads like this one.

You are -of course- allowed to express what you think on our forums, but please do it in a nice and constructive way.

Thanks for your cooperation.

Game launcher stuck on last file update

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Did you try to disable your firewall and/or Anti-virus? This issue usually comes from these security applications.

Also, please make sure that you run the installation as an administrator.

Will I get banned for using Combat Mode 1.0?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Indeed, as Cheiron said, this programm can be assimilated as a third party one, and therefore is not allowed on our game.

Please note that utilisation of third party software can lead to a definitive suspension of your account.

Now that the answer has been given, I will close this thread.

Question about Post-patch Dungeon Players.

in Fractals, Dungeons & Raids

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Please stick to this thread for everything related to the dungeons system post patch.

Thanks!

Wrong patch notes

in Fractals, Dungeons & Raids

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please check this thread for more information about this topic.

I will now close this discussion.

Anet, you dropped the ball this time... BAD!

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please have a look into this thread regarding your problem.

I will now close this thread.

Guys... This is a VIDEO game

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Due to the non construtive topic of this thread, I will now close it.

Thanks for your understanding.

Please remove the anti-farming code

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please use the search tool before posting a thread with a topic that has already been created on the forum.

I will now close this thread.

Thanks for your understanding.

so call me maybe...

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

There are no call services available for our customer support. If you want to contact them, please send them a request by clicking here.

I will now close this thread.

A client for Linux

in Suggestions

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

I move this thread to the appropriate sub forum: the suggestion’s one.

I am rolling in money, you can be too!

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Since this problem has been resolved by today’s patch, I will now close this thread.

Thanks for your understanding.

French players in WvW

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Due to the non-constructive and unrespectful tone of this topic, I will now close it.

Thanks for your understanding.

Congratulations or Wtf French?

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

Due to the rude tone taken by this thread, I will now close it.

Thanks for your understanding.

Why are A'net NOT listening to us? Or Replying

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

We are aware of these issues, and be sure that we do our best to resolve them as fast as possible. However, it can take time before the solution is found and applied in game, that’s why we are asking you again for your patience.

Thanks!

A rep from Anet should say something at this point

in Necromancer

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please refrain from making staff callouts in your thread titles. We understand that you wish your thread to receive the attention it is due, however using staff names/ArenaNet in your thread title does not aide in making this happen.

I will now close this thread.

Thanks for your understanding.

wvw suggestion

in Suggestions

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

I move this thread to the appropriate sub forum.

Botting in WvW

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please refrain from posting account names and/or Guild names on our forums.

If you think that someone is cheating, botting or simply breaking the rules, please send a mail to our customer support with all details needed.

Thanks!

My suggestion: implementing some "relaxing" activities

in Suggestions

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi Everyone,

First of all I moved this thread to the appropriate subforum.

I also edited the title to something that -I hope- will fit more to what Penence suggested.

Please stay constructive and respectful on this topic.

Thank you!

Getting very low fps, playing on a good cpu

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Since we have the same thread here, I will close this one in order to avoid duplicate.

Thanks!

Too much hype

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

As the feedback section is not opened yet, I will close this thread.

Thanks for your understanding.

Can the devs post about what skills they know are broken.

in Bugs: Game, Forum, Website

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

This forum is not a suggestion one, as the appropriate section are not opened yet, I will close this thread.

Thanks for your understanding.

Game More Expensive Than Sub. MMO?

in Players Helping Players

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

This subforum is not a suggestion one.

As the appropriate sections are not opened yet, I will close this thread.

Thanks for your understanding.

camera pan up/down please

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

The feedback forum is not opened yet, that’s why I will close this thread.

Thanks for your understanding.

I love this game! But then...

in Players Helping Players

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

This subforum is not appropriate for suggestions or game feedback.

As the appropriate sections are not opened yet, I will close this thread.

Thanks for your understanding.

Is ANYTHING being done for the terrible performance?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi,

Please check this page for more information about your problem.

I’m closing this thread.

VOICE Your Opinions!

in Players Helping Players

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi Everyone,

Since the appropriate sections for suggestions and feedbacks are not opened yet, I will close this thread.

Thanks for your understanding.