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OoW set still bugged after patch

in Bugs: Game, Forum, Website

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

Hi everyone,

Since we already have a thread about this issue here. We’ll now close this one in order to avoid duplicates.

Thank you for your understanding.

World First Ultimate Dominator! 250k Kills

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

Since the original thread about this achievement has been reopened, we’ll now close this one in order to avoid duplicates.

Thank you for your understanding.

Guild Wars Gamer Murders rival gamer in NZ

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

Thanks for all your contributions in this thread. However, we’ll now close it as the Guild Wars 2 forums are not the right place to discuss such topics.

Thank you for your understanding.

Use the dam siege!!!

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

While we appreciate that you took the time to give us your feedback, threads that are created for the sake of complaining are not allowed on this forum as they do not invite to a constructive discussion. As such, this thread is now closed.

Thank you for your understanding.

noob question regarding recharge bonus

in Players Helping Players

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone, since the answer has been given here, we’ll now close this thread.

Thank you for your contributions.

Warrior Bugs Thread

in Warrior

Posted by: CC Charles.3675

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CC Charles.3675

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Hi Kaniro and thanks for creating this thread.

I’ve put it in sticky for more visibility so that everyone can add his part of knowledge inside.

Thanks again!

Warrior Bugs Thread (needs new maintainer)

in Warrior

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CC Charles.3675

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Hi everyone,

As this thread is not updated anymore, we’ll now close it and ask you to post on this one in order to gather all the bugs that you might encounter when playing a warrior.

Thanks.

Spikeroot fruit/infinite stun

in Guild Wars 2 Discussion

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CC Charles.3675

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Hi everyone,

Thanks to Kumu Honua for giving us the link to the appropriate discussion. I’ll now close this thread and ask you to post your opinions about consumables and their utilization in WvWvW here.

Thanks!

Guild Missions [merged]

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hello everyone,

Since many of you have several questions or concerns about the New Guild Missions, we have decided to open a dedicated thread so you can all give your input about this.

Please use this thread for all questions, opinions, or concerns you may have about this upcoming feature.

As always, don’t forget to keep the discussion constructive and civil.

Thanks!

Reasonable reason for 72hr ban?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

Posts questioning or contesting a game account suspension are not allowed on this forum. If you believe there has been an error in the suspension, please open a support ticket via this link.

Thank you.

In reading these forums...

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

We’ll close this thread as it doesn’t invite to a constructive discussion.

Thank you for your understanding.

GW2 vs Planetside 2 with MLG

in PvP

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CC Charles.3675

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Hi everyone,

These forums are dedicated to Guild Wars 2 and its universe. Therefore this thread is off topic and will now be closed.

Also, please keep in mind that while we understand that sometimes, using other games as examples in order to strengthen your argumentation can be necessary, we do not allow discussions that are mainly focused on other games as it is the case here.

Thank you for your understanding.

How is QQ pulling these numbers here?

in WvW

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CC Charles.3675

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Hi everyone,

As this thread is not offering a constructive debate, we’ll now close it.

Thank you for your understanding.

Will January update contain thief changes

in Thief

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

As this thread is turning into one about the thief and its gameplay, we’ll now close it.
(Do not hesitate to post your opinion about the thieves in the dedicated discussions though).

Thank you for your understanding.

Thank you

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Thank you Drizzzle for taking the time to post your kind words here. It’s really appreciated!

We’ll now close this thread as the problem is solved.

WoW Clone.

in Guild Wars 2 Discussion

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CC Charles.3675

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Hello everyone,

Even if the topic of this thread could have been constructive, we’ll now close it as this thread is derailing into off topic discussions.

Also, we would like to remind you that the comparison between GW2 and other games is accepted as long as it’s to support your opinion or argumentation. However, opening a thread dedicated to this kind of comparisons has to be avoided as most of the time it derails into off topic, unconstructive exchanges etc…

Thanks!

Dear Colin before you add another RNG..

in Guild Wars 2 Discussion

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CC Charles.3675

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Hi,

We already have a thread dedicated to the feedback about Colin Johanson’s blog post here.

Therefore, we’ll close this thread and ask you to post your opinion/questions on the one linked above.

Thanks!

Colin Johanson Video: GW2 2013 Preview

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

Thank you for creating this thread. We made it a sticky, so that everyone can have a clear overview of it.

Please, remember to stay constructive and to respect the rules described in our code of conduct if you want to express your opinion

Thanks a lot for your contributions, we really appreciate them!

WvW sub forum - rules reminder

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

We’ve noticed a lot of overly aggressive and rude/disrespectful behavior in the WvW sub forums. That’s why we decided to post this reminder in order to clarify our community standards.

First of all, as the Code of Conduct says:

“Do not engage in personal attacks against forum members or in character assassination. Posts that attack another member, that single out a player for ridicule, or that accuse someone of inappropriate in-game actions will be removed without notice.”

Also, if you witness suspected behavior in game that could be violations of the in-game Rules of Conduct, please do not post these reports on the forum, as we’ll have to remove them. Any in-game misbehavior should be reported via the in-game report tool or through the ticketing system to our Customer Support Team with all required details such as screenshots, videos etc… Both methods will help.

Secondly, regarding exploits: posting exploits on the forum is not permitted as the forum moderation team does not investigate those issues. That’s why exploits have to be sent to the following address: exploits@arena.net or to our Customer Support Team as explained above. Reports of exploits sent by either of these two methods reach the correct people who can then investigate.

And finally, one of the most important points, which is also available for every sub forum: be polite and respectful towards each other. These forums are meant to be constructive, and while we understand that a bit of zeal can sometimes be necessary in the spirit of competition, please keep in mind that all inflammatory, rude, and disrespectful posts will be removed. So let’s reserve the energy to fight on the in-game battlefields and not on our forums.

With these simple rules in mind, we would like to offer you a friendly place where all exchanges can be done in a respectful way and according to the sportsmanship needed for those intensive battles that are going on in WvW.

Thanks!

We are...

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everybody,

As this thread is not constructive, we’ll now close it.

Thank you for your understanding.

Lack of communication during holidays

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Having developers checking the forums regularly would probably help resolve some issues quicker as they would know what questions to ask, or respond to questions about what we could provide that would help them resolve the issue.

From what I can gather at the moment, any information that developers get is vetted by moderators and if a moderator mis-understands an issue, it could be mis-directed or overlooked, as is what happened when the loot drop issue was first reported in bugs (and was moved to discussion).

Actually, we do not vet any info, we forward them to the appropriate teams, so that they can have a look and then decide what happens with it.
And as you’ve already seen, a lot of Dev’s actually do roam around the forums and gather information themselves and see what happened in the meantime between our report and your discussion.
But you have to understand, they can’t be so active on the forums to talk with you, as they work on their main and biggest task: the game.

What I would love to see posted:
– The developer’s ideas: your thoughts on the state of play, what is working what isn’t
– Specifics: don’t tease us with “we’re implementing a change of some sort sometime” tell us what you’re lookin to do and approximately when.
– Put patch notes on the launcher so I don’t need to hunt them down. If a change is made that has a large impact on a proffession, try to include a few notes so we know why you guys felt X needed to be buffed/nerfed.

I see some interesting suggestions here, but there is one point I would like to talk about: we never give precisely which changes/modifications will come until we are 100% sure of them. The main reason for that is that most of the time, ideas needs to be polished, modified, and sometimes even deleted before we can obtain the best one.

That being said, it’s still good to get constructive feedbacks on the way the communication is done and I would like to thank you for your contributions here.

How do we report teleporting botters?

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

As Solid Gold stated, the best way to report teleporting bots at the moment is to take a screenshot and send it to our customer support afterwards.

Thanks!

Removing Locations Unauthorized

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Thanks to Michael who provided the perfect answer here. I will now close this thread.

What's ANet's policy on hacked accounts?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hey,

Indeed, as explained in this thread, we are now able to restore your account at a previous date.

Please check the account restoration FAQ for more details.

Thanks!

I find myself playing GW2 less and less now

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

While we really appreciate that you took the time to give us your feedback, we’ll now close this thread as it does not invite to a constructive discussion.

Thank you for your understanding.

fix exploits/hacks ASAP

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hello everyone,

When you witness suspected behavior like Wicked did, please send a mail to exploits@arena.net with all necessary details (screenshots, locations, time, server etc…)

Thank you for your help!

2nd Wrongful Ban. Why?!

in Account & Technical Support

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CC Charles.3675

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Hi Jo Lyn,

If you’ve already sent a request to our customer support, we can only advise you to wait until they give you an answer.

Thank you for your patience.

Account hacked, all characters deleted.

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

As Jinks stated above, please send a request to our customer support with all necessary details. One of our agent will answer as soon as possible.

Thank you for your patience.

Son's Account Banned

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hello whiskeyshot,

While we totally understand the frustration that can be caused in this situation, we are unfortunately not able to accelerate the ban appeal review via the forum. Therefore, we can only advise you to be patient until one of our customer support agent answers to your request.

Also, if you haven’t received an answer since more than three days, please post in this thread and the issue will be looked into.

Thank you for your understanding.

account terminated for buying gems from tp?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hi Testament,

If you haven’t received an answer from the customer support since more than 3 days, please post your ticket ID in this thread and the issue will be looked into.

Thank you.

(edited by CC Charles.3675)

Guild Leaders Banned

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hi Everyone,

Unfortunately, we can’t check this kind of things via the forums. The best way to resolve this issue is to send a ticket to our customer support as Jinx stated.

Thank you for your understanding & patience.

Running out of patience

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

If you have already posted in the thread linked by Smooth Penguin, we can only advise you to wait until an answer is given.

Thank you for your patience.

Lack of communication during holidays

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hello everyone,

It’s true that our team is a bit reduced due to this end of the year/celebration time.

However, I just wanted to tell you that we are still reading and forwarding all you concerns and requests to the appropriate teams. So no one has forgotten you.

I let this thread open, but please stay constructive and always write your posts according to the rules written in our code of conduct.

Thanks!

What GW2 lacks in: Endgame

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everybody,

As we already have an identical thread here, we’ll now close this one in order to avoid duplicates.

Thank you for your understanding.

Review Automatic Ban Mechanisms

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

Shiningsquirrel is right, we do not suspend user’s accounts via an automatic system. Every suspension is delivered after a thorough investigation which will give us all necessary proofs about suspected behaviors.

Also, please note that you can always do an appeal after a suspension that in your opinion isn’t justified. To do this, please send a request to our customer support.

Thank you for your understanding.

WvW = Thief Wars 2

in WvW

Posted by: CC Charles.3675

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CC Charles.3675

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Hi there,

If you check in the thief sub forum, you’ll see that we have a thread dedicated to the thief and its feedback.

Please post inside for more clarity.

Thanks.

Stuck on Homeworld???

in Guild Wars 2 Discussion

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CC Charles.3675

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Thanks to all folks who have given the right answer here. Indeed, all characters are bound to one and only one server. You can, however, transfer to another server for free once a week.

I will now close this thread.

Temporary bans for profanity

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

Community Coordinator

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Hi everyone,

As this thread is not constructive anymore, we’ll now close it.

Thank you for your understanding.

About Precursors

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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You do realize this market is controlled by a small elite of TP manipulators who buy off precurors and relist only a few?

^^This. And the worst part of it all, this is well supported from Anet

We do not approve or disapprove such things; this is just how in game economy goes: precursors are very rare and therefore very expensive.

Also, as we already have threads regarding this topic, I’ll close this one and invite you to post in the already existing ones.

Thanks!

commander.

in Bugs: Game, Forum, Website

Posted by: CC Charles.3675

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CC Charles.3675

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Hey,

Glad to see that your problem is solved. For this reason, I will now close this thread.

Thanks.

Account blocked for laguage!!!where why how?

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hi,

As stated by Michael, please send a request to our customer support for this kind of concerns.

Thanks.

Jumping Puzzle?

in Wintersday

Posted by: CC Charles.3675

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CC Charles.3675

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Hi everyone,

We already have a thread gathering all feedback regarding Wintersday jumping puzzle here.

I will therefore close this thread in order to avoid duplicates.

Thank you for your understanding.

Two handed axe

in Guild Wars 2 Discussion

Posted by: CC Charles.3675

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CC Charles.3675

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Hey,

We already have a discussion about two handed battle axes here.

I will therefore close this thread to avoid duplicates.

Stop Country: CN

in Suggestions

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CC Charles.3675

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Also this thread should be under suggestions sub-forum. Maybe a moderator will move this thread there.

Moved, thanks

Bought the game and now it's now $15 cheaper!

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

As stated bykittenLing U, you will find an answer to your concern in this discussion.

Now that the answer has been given, I will close this thread.

Can't remember password. : /

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Glad to seee that the problem is now solved.

See you in game!

Name Change? Why?...

in Account & Technical Support

Posted by: CC Charles.3675

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CC Charles.3675

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Big thanks to all people who stated the right things to do in this thread.

If you wish to appeal a staff decision about name changing, you indeed have to submit a ticket of appeal.

As the ticket was submitted, I can only advise you to wait for an answer of our customer support.

I will now close this thread.

Next patch to officially rename our class

in Mesmer

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

As I see no real goal for this thread, I will now close it.

Thank you for your contributions.

dissapointing update

in Elementalist

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

As we already have a thread gathering the feedback about the last update here, I will now close this one in order to avoid duplicates.

Thank you.

Can you atleast post the Dec 14 patch notes

in Wintersday

Posted by: CC Charles.3675

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CC Charles.3675

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Hello,

As Tabmorte stated, once the update will go live, you’ll be able to see the patch note in the News & Announcement sub forum.

I will now close this thread.