Actually, if it’s very clearly said in chat, where Anet can read the logs, that you pay for something, and that person doesn’t keep their side, you can report is as scamming. You won’t get your money back, but Anet will look into the scam side.
Again, it had to have been very clearly typed out in chat “I am paying you 6g, and you are going to run me through Arah path 2.”
I’m a Moose, a ginger moose even.
It jumped from 12 to 130 at that spot, but 130 isn’t that bad either. Nothing really shows an issue. Worst case, hop 7 is the problem, since everything after it isn’t too far off from the 130 that occurs.
Actually no, that’s quite the standard for my country. In game I get a ping from 170 to 190, which is fine. However above 200 starts to get troublesome.
The problem isn’t that but the lack of response on some of anet’s IP. Will notice some have total loss of package.
When you see the 100% loss, that means the servers don’t accept ping requests. It’s protection set up on them. That is all.
I’m a Moose, a ginger moose even.
If you bought it from Anet less then 30 days ago, you can request a refund (and know that they will close your account so you would have to start over again).
Otherwise you need to speak to the retailer where you bought it. Though, most places have a limited time to request a refund, or if it gives a serial key, they tend to not accept back the package.
I’m a Moose, a ginger moose even.
Click the support at the top of the screen, and on the top right, Submit a request. Put in as much information as you can, explain what happened. If it isn’t enough on the form, they will ask for other pieces of information that you should know since you created the account.
I’m a Moose, a ginger moose even.
They have, in the past, closed accounts for fraud keys, and let the customer purchase a new key to apply to the account to fix the issue. Do as Chris said and continue to talk to support.
Offer to purchase a new key Hot key, since Anet can’t refund that key (thus remove it) as they didn’t sell it to you. That is how previous posters with this issue have fixed it.
I’m a Moose, a ginger moose even.
Did you just fresh install the game? Or was that HD from a different computer?
I’m a Moose, a ginger moose even.
You can post yout ticket number in the GW2 Tickets for Review (3 days & older) sticky, and ask for further clarification if support isn’t answering. Is is possible that you recently purchased gems and there was an issue?
I’m a Moose, a ginger moose even.
Where did you buy your account from? As in, what retailer?
Edit: I meant the code, when you first bought your game to be created. I don’t want you to think I meant you bought that account already created.
I’m a Moose, a ginger moose even.
It’s most likely not GW2, it’s more then likely something with your router, modem, internet connection, or your network port on your PC causing the problem. Can you post the specs/stats for each to try to help figure out the issue. Also, ensure your network port (whether on board, or a seperate card) drivers are up to date.
I’m a Moose, a ginger moose even.
Paypal will not take back the payment, but they will come after you, you should contact them, explain and see if they can set up a repayment plan. Otherwise they might shut down your paypal account. (Which could cause issues with trying to get a new one)
I’m a Moose, a ginger moose even.
Person A pays $99.99 and gets his stuff immediately.
A few minutes later Person B pays $99.99 and is made to wait 3 full days (and yes, the “up to” is bullkitten, it’s a full 3 days now) during a time restricted gem sale. Person B notes the money is gone from his credit card account the same exact way Person A’s credit card was charged. Person B wonders “WTF”.
Person A tells Person B, “Hey don’t get angry! The fine print says you’d be screwed.”
If ArenaNet is having a major fraud problem they should pause the gem sale. And pigs will fly.
You realize they put the 72 hour delay on over 17 days ago (it’s like 19-20 days now). So no, it’s not like they just put the delay on. It’s been there for almost 3 weeks.
I’m a Moose, a ginger moose even.
Yeah… its not actually helping me knowing that I am getting packet loss…. I still cant play…
It will tell you where the issue is though, so you can talk to the correct people about it.
This many people all having extreme lag, it’s the servers we already know that.
The servers can’t handle the rush from F2P like every single game’s switch to F2P. They all end up with overheated servers and kittened off gamers.
See, you say that, and yet yesterday someone posted about having issues, and posted the trace route (like Anet has always requested) and poof, it wasn’t at Anet but one of the hops in between.
That is why you can’t just go “Hey, with this many people, it’s Anet” without proof.
I’m a Moose, a ginger moose even.
If he bought it June 4th, he bought it from a retailer. You can take it back to the store (if it’s unopened) or contact them about their refund policy.
Anet doesn’t step in when a retailer is involved.
I’m a Moose, a ginger moose even.
Yeah… its not actually helping me knowing that I am getting packet loss…. I still cant play…
It will tell you where the issue is though, so you can talk to the correct people about it.
I’m a Moose, a ginger moose even.
my friend has had an account for years bought it online cant remember password knows character name have check email for the registration code and he has every email but that one so we cant reset the password
You don’t need it to reset the password. He can fill in as much of the information as he can on the form.
I’m a Moose, a ginger moose even.
Since latest patch I have been experiencing latency issues ingame, ping above 200 and spiking to 1000, even by setting a port or an alternative specified IP like the following:
194.25.94.170:80
174.35.71.9:80
151.249.90.199:80
93.188.135.37:80
62.154.232.194:80
Some of these IP gives 0 response like the 93.188.135.37:80 making impossible to run the game client.
I’ve done a pathping to the IP was connected to the game when started to have problems a couple of hours ago and this is what I got:
Tracing route to 64.25.33-49.ncsoft.com [64.25.33.49]
over a maximum of 30 hops:
0 User-PC [xxx.xxx.xx.x]
1 192.168.1.1
2 * loopback0.bng-a-e320.ula003.algartelecom.com.br [200.225.196.206]
3 xe-2-0-0-0.bng-a-mx480.ula001.algartelecom.com.br [201.48.45.202]
4 et-8-0-1-0.ptx-a.ula001.algartelecom.com.br [201.48.47.174]
5 et-10-0-1-0.ptx-a.spo-piaf.algartelecom.com.br [201.48.46.162]
6 et-1-2-0-0.core-a.spo-piaf.algartelecom.com.br [201.48.45.253]
7 ae1-0.border-b.mia.algartelecom.com.br [201.48.45.118]
8 mai-b1-link.telia.net [213.248.72.133]
9 atl-bb1-link.telia.net [80.91.245.43]
10 dls-b21-link.telia.net [62.115.138.37]
11 ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
12 64.25.32-9.ncsoft.com [64.25.32.9]
13 64.25.32-26.ncsoft.com [64.25.32.26]
14 64.25.32-82.ncsoft.com [64.25.32.82]
15 64.25.33-49.ncsoft.com [64.25.33.49]
Computing statistics for 375 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 User-PC [xxx.xxx.xx.x]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 11ms 0/ 100 = 0% 0/ 100 = 0% loopback0.bng-a-e320.ula003.algartelecom.com.br [200.225.196.206]
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% xe-2-0-0-0.bng-a-mx480.ula001.algartelecom.com.br [201.48.45.202]
0/ 100 = 0% |
4 10ms 0/ 100 = 0% 0/ 100 = 0% et-8-0-1-0.ptx-a.ula001.algartelecom.com.br [201.48.47.174]
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% et-10-0-1-0.ptx-a.spo-piaf.algartelecom.com.br [201.48.46.162]
0/ 100 = 0% |
6 12ms 0/ 100 = 0% 0/ 100 = 0% et-1-2-0-0.core-a.spo-piaf.algartelecom.com.br [201.48.45.253]
0/ 100 = 0% |
7 130ms 0/ 100 = 0% 0/ 100 = 0% ae1-0.border-b.mia.algartelecom.com.br [201.48.45.118]
0/ 100 = 0% |
8 130ms 0/ 100 = 0% 0/ 100 = 0% mai-b1-link.telia.net [213.248.72.133]
0/ 100 = 0% |
9 144ms 0/ 100 = 0% 0/ 100 = 0% atl-bb1-link.telia.net [80.91.245.43]
0/ 100 = 0% |
10 165ms 0/ 100 = 0% 0/ 100 = 0% dls-b21-link.telia.net [62.115.138.37]
0/ 100 = 0% |
11 —- 100/ 100 =100% 100/ 100 =100% ncsoft-ic-307708-dls-b21.c.telia.net.10.115.62.in-addr.arpa [62.115.10.106]
0/ 100 = 0% |
12 167ms 0/ 100 = 0% 0/ 100 = 0% 64.25.32-9.ncsoft.com [64.25.32.9]
0/ 100 = 0% |
13 —- 100/ 100 =100% 100/ 100 =100% 64.25.32-26.ncsoft.com [64.25.32.26]
0/ 100 = 0% |
14 —- 100/ 100 =100% 100/ 100 =100% 64.25.32-82.ncsoft.com [64.25.32.82]
0/ 100 = 0% |
15 164ms 0/ 100 = 0% 0/ 100 = 0% 64.25.33-49.ncsoft.com [64.25.33.49]
Trace complete.
7 130ms 0/ 100 = 0% 0/ 100 = 0% ae1-0.border-b.mia.algartelecom.com.br [201.48.45.118]
0/ 100 = 0% |
It jumped from 12 to 130 at that spot, but 130 isn’t that bad either. Nothing really shows an issue. Worst case, hop 7 is the problem, since everything after it isn’t too far off from the 130 that occurs.
I’m a Moose, a ginger moose even.
Didn’t they say people who had a trial account and upgraded, that it took a few days to remove restrictions, or am I thinking of another game?
I’m a Moose, a ginger moose even.
http://buy.guildwars2.com/store/gw2/en_US/html/pbPage.heartofthorns?_ga=1.239794059.965147832.1432509925&cid=91:5::::Global:166:::
If you go there, or go to the page that talks about pre-ordering, it clearly states
*All in-game items will be delivered upon redemption of a Guild Wars 2: Heart of Thorns serial code.
Gem delivery may take up to 72 hours after purchase.
So it’s not just a post on the forums, it’s also where you can look at the different packages.
I’m a Moose, a ginger moose even.
You can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.
Good luck.
I’m lazy and IC says it best.
I’m a Moose, a ginger moose even.
Instead of being a jerk beldin, maybe offer some help….
After more searching on this forum, I found a thread with a link posted to this video:
I followed what that user did and it worked right away.
Good luck Scrappy
Actually, Beldin is correct. Numerous people come to the forums and only post the issue and go “Since my internet is working, it’s Anet”. It doesn’t go Your Router – Anet servers, it actually hits many points (called hops). Which is why (and yes, even Anet asks for it when there are people complaining of issues) people need to run a traceroute while the issue occurring to see where the issue is. If it is happening at Anet’s server, then Anet can see which IP is having the problem and correct it. If it’s happening with their ISP, they can contact them. If it’s happening at a hop in between, you can contact your ISP and tell them and they can contact the location having the problem.
Posting screen shots of the issue doesn’t show where the issue is occuring, nor does it give any information on where to go to fix the problem.
I’m a Moose, a ginger moose even.
Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.
That was posted 17 days ago, so if you had wanted the gems, you would have had to purchase the game sooner. They have stated in the past that they do not extend sales when they are over. You could also use gold to buy whatever you wanted, or you could have purchased the expansion sooner.
I’m a Moose, a ginger moose even.
Depending on what you are trying to buy with the gems, some items can be sent with gems. But if you tried a couple times and it didn’t work, let it sit for a bit, so it doesn’t get flagged as a fraud attempt.
I’m a Moose, a ginger moose even.
It is not possible. The email associated with your account is your Account Name, and thus an identifier to log in.
Good luck.
This, thus, they will not be able to change it, since your email IS part of your login info.
I’m a Moose, a ginger moose even.
You can complain about not getting them all you want but
Over the last week we have seen an increased fraud purchase attempt rate for our Heart of Thorns Ultimate edition. Because of this increased fraudulent attempt rate, gem delivery for Heart of Thorns Ultimate may be delayed up to 72 hours after purchase.
End of story.
I’m a Moose, a ginger moose even.
Anet doesn’t give refunds for other retailers. You still have to speak to the retailer about it.
Also:
Refund of core game purchase
In addition to our standard 30 day refund policy on game purchases, we’re offering automatic refunds to all players who purchased the core Guild Wars 2 game through buy.guildwars2.com or in-game during the months leading up to pre-purchase. All accounts that meet the following criteria will receive an automatic refund for Guild Wars 2 core game purchases:
The core Guild Wars 2 serial code was purchased from buy.guildwars2.com or in-game and applied to your account between January 23, 2015 and June 16, 2015
The Heart of Thorns serial code was pre-purchased from buy.guildwars2.com or in-game and applied by July 31, 2015
Your friend really needs to speak to the retailer, it is outside of Anet’s hands.
I’m a Moose, a ginger moose even.
Also, there is a time limit on when you could get a refund. Pretty sure it’s 30 days. At least with a full account, they would like it more. Or having alt accounts is nice too.
I think if they’re just unsure keys though Anet might be fine refunding them. OP hasn’t used the keys to create accounts yet I think.
Anet still have limits on refunds though. They haven’t sold just the base game in a really long time (seeing as they removed it when they started selling HoT) most likely to remove this issue.
I’m a Moose, a ginger moose even.
This is lovely too, support replies with this:
“As for your concern. Unfortunately you have to wait up to 72 hrs because your gem will be processed to your account. If after 72 hrs you didn’t receive the gems please reply to this ticket.”
Why should I have to wait 72 hours to receive my gems that I ALREADY PAID FOR? Can you give me $100 and maybe in 72 hours I’ll give you something back? That is not fair at all.
Because it can take up to 72 hours to completely process the payment. Nothing is instant in the banking world, as much as it left your account (whether credit card, or bank account), Anet still doesn’t have it, so they hold the gems until it’s completed.
I’m a Moose, a ginger moose even.
It’s possible a lot of people are trying to download (due to the F2P being announced) so it’s just going to be slow. I know on big patch days when it first comes up it’s like that.
I’m a Moose, a ginger moose even.
Also, there is a time limit on when you could get a refund. Pretty sure it’s 30 days. At least with a full account, they would like it more. Or having alt accounts is nice too.
I’m a Moose, a ginger moose even.
Except that it costs them time and money to do so. If you want to start fresh, buy a new account. They don’t do this. If you really think it’s a great feature to be added, send it in as a suggestion (no, this forum section is not how they accept suggestions).
I’m a Moose, a ginger moose even.
And what if we do not want to give you our mobile number or install your app on our smartphones?!
No need to install any apps. Any web browser can be used to create an authenticator.
And goes GW2 have one? No, they are demanding your mobile number.
They said that SMS is better, but you can use the Google Authenticator or WinAuth with GW2. I use the google one on my phone, because why not? They aren’t demanding your mobile number. They just know it’s better. Because how often do you change your phone number on your cell phone? And if you do, you can easily update them of the change. Break your phone, get a replacement, it’s still the same number. Oh, break your phone and you don’t have the codes to re-enable the authenicator on your number phone? Guess you need to create a support ticket to have them remove the current one.
Can you see how much better (For both Anet and user) SMS is. But hey, they still let you pick one or the other. And this is on NEW ACCOUNTS. You seem to already have one, why are you so worried?
I’m a Moose, a ginger moose even.
I have to say I find his justification for not forcing existing accounts to do this plain laughable, the most valuable MMO accounts are LONG STANDING ones with capped characters and lots of in-game resources.
The reason you’re not forcing this on existing players is fear of losing players, like me, who don’t have an need for this extra ‘protection’ and view 2FA simply inconvenient .. having to use it to log into games forums as well as games, as some MMOs do, simply makes it hugely worse.
In my case my mobile has no coverage at my home, that’s not why I have a mobile, so sending me an SMS would simply fail anyway!
I have no problems with people given the OPTION, but if I were forced to I’d simply stop playing, and I suspect you fear many others would do too.
simply add SMS or an authenticator to your account and the restrictions will be removed.
Oh hey, they make authenticators that use programs on your computer. No cell phone required. So the “I don’t have a cell phone” excuse doesn’t qualify. Many people have posted on the forums they use the computer version, and haven’t had an issue.
I’m a Moose, a ginger moose even.
If you think they are using a bot or something to stay logged in, you can report that. But being ask and them moving themselves isn’t a reportable offense. People can go afk for a number of reasons (waiting on a guild event, bathroom, food, etc) and just manually move their character to stay logged in.
I’m a Moose, a ginger moose even.
Use the windows search function and look for that file name. It’s causing the problem. I know you said it’s not always this error, but I bet it’s the one causing all the problems.
I’m a Moose, a ginger moose even.
Have you tried updating your drivers for your mouse (if it isn’t a plain jane one). Sometimes some mouse drivers like to have moments of acting strange with games.
I’m a Moose, a ginger moose even.
There was never a “1 time free transfer”. In the beginning, the transfers were free, but Anet was very clear that they weren’t going to stay free.
You can either pay to transfer (with real money, or converting gold to gems) or you can delete every character you own, and get a free transfer with a blank account (and lose all your characters though).
I’m a Moose, a ginger moose even.
You also should give a little more detail. And it could just be you made a mistake.
As in
What item you clicked, what you received.
I’m a Moose, a ginger moose even.
It most likely means you’ve been sending so many, that you haven’t reduced your “spam filter” down. You might need to take a few days of not sending to get it back up.
I’m a Moose, a ginger moose even.
They might not be able to delete the character at the customer service level. Or it could be that they don’t want to have an issue where an agent deletes the wrong one on an account. What was posted in the tickets for review was to update your ticket after it’s been the time needed for the weekly fix to go through, and if it’s still not working to let them know. From what Michael posted, it was to wait until a Tuesday, try, if it didn’t work, wait for the 2nd Tuesday, try again, then update your ticket.
I’m a Moose, a ginger moose even.
I think there is something wrong with your client. I just had the same pop up to accept it, and I didn’t have to click on the check box. If that is happening to you, sounds like something is wrong with your client.
I’m a Moose, a ginger moose even.
I can easily start a new account, but this is more about getting my childhood back. I nearly forgot to mention that I was only a teenager. Can they possibly expect a kid not to cheat given the opportunity? That’s a lot of responsibility to impose on a child.
Teenagers are not children. You were stupid, you knew it was wrong, and you lost. Same thing if you cheated on a test, got caught, and got a 0. Just because you’ve been good the rest of the year doesn’t mean they should go back and change that 0.
Consider it a great life lesson.
I’m a Moose, a ginger moose even.
Cheating is cheating. Send in a ticket if you think they are just doing it as a scare tactic, but do not be surprised when they say no. The answer they have always given is that if your account was banned, you are welcome to buy a new account and start again, and they won’t ban the new one unless you continue to do the same things that got you banned in the first place.
I’m a Moose, a ginger moose even.
They are usually willing to give back any gem store items that were deleted in error, and “maybe” the legendary since it’s account bound now, but they really don’t restore characters. Try in a ticket and see what happens.
I’m a Moose, a ginger moose even.
I think they have a time limit one when you can buy gems with a new account (like 48 hours ish) to ensure the account payment goes though and it’s not all stone and them buying gems, buying stuff with the gems and then dumping the account. If it’s not “brand spanking new” you should talk to support. If it’s like hours old, give it a day, try again, then contact support. They have some different ways of protecting fraud purchases.
I’m a Moose, a ginger moose even.
bump topic, want an answer from the officials, not a few envious people playing with aluminium cans.
You realize how many threads are posted, and how little replies from Anet there are? That is because they can’t reply to each thread to answer questions. If they want to release one, they will. They don’t need to respond to you person with a yes, no, or maybe. They don’t have the man power to focus on forum replies.
I’m a Moose, a ginger moose even.
If you want their legal system, you need to contact your lawyer and your lawyer contacts them. Legal departments for companies tend to not deal with the lay people. They also don’t handle in game issues. It really is for them to ensure they right correctly worded contracts for anything they are dealing with, and to handle any law suits, disputes, etc. Your lawyer would have access to their contact information.
I’m a Moose, a ginger moose even.
Funny. I don’t desire an individual response, I think this concerns everyone who owns the game why arenenet are helping google to spy on us.
Yes, 100%! But he likes to reply to all with his standard ‘contact support’ and ‘good luck’.
Because 99.99% of the time, if you want an answer from Anet directly, you have to contact them. Michael cannot be expected to read every thread posted in this forum, and give a personal response to everyone who requests it.
You want Anet’s response, contact them. Michael’s job is to handle the tickets for review, and even then he doesn’t have time to post replies to each person to the response they want. You really expect him to have time to read and post in each thread that goes “I want to know why Anet”.
I’m a Moose, a ginger moose even.
We have a known issue with some characters not being deletable. Once a week; we run a script to fix the impacted accounts. Try again today and Tuesday the 18th if it fails today. If it fails again reply to your ticket so we can let the server team know we have another issue and get you all fixed up. =)
Michael posted that in the tickets for review thread about another ticket with the issue. If it’s been more then 2 tuesdays, send them a ticket and they can look into it.
I’m a Moose, a ginger moose even.
https://forum-en.gw2archive.eu/forum/support/support/Ping-Issues-merged/first
We are tracking these issues. We’d like to know a bit more:
- What are you experiencing?
- Are you getting any error codes?
- What is your ISP?
- What is your location?
- Could you run a traceroute and post it here? (Feel free to remove any personally identifiable information, or feel free to send the traceroute in a ticket to support.) It would really help!
Thank you so much for helping as we work to solve these issues.
(I may amend this list to ask more.)
I’m a Moose, a ginger moose even.
And authenticators for GW2 learn the range of non-static IP addresses pretty quickly. It’s not the first time that’s ever been addressed.
Does not change anything about me not being interested in this additional security offer.
By the way learning adress ranges is a security risk, because over time it will white list all IPs from your ISP and if it is a large ISP it includes a lot of people
You have 2 choices, either use one, or don’t. If you want the message to go away, use one. If you don’t, deal with the messages. Anet wants people to have secure accounts, because it costs them money when people are hacked. So either add one, or press the button. I really hope they don’t remove it and force people to pick one to secure their accounts. It’s stupid to not protect yourself. The more people have authenticators, the less likely they will get hacked, thus helping keep the ticket numbers down.
I’m a Moose, a ginger moose even.