Showing Posts For Ellieanna.5027:

Outlook suggests GW2 support e-mail is fraud

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

It’s Microsoft. The information in the emails is similar to what other emails that are trying to steal your data contain. The big difference is that they won’t ask for your password, but tell you it’s reset. I find the exact opposite with Outlook. I don’t trust them. It’s just a re-brand of Hotmail, which is extremely easy to hack.

Also, this isn’t an account issue, it’s a tech issue/bug. You should post it there.

I’m a Moose, a ginger moose even.

Where are you Closet Goblin?

in Suggestions

Posted by: Ellieanna.5027

Ellieanna.5027

Having to change gear takes a ton of clicking. I would LOVE LOVE LOVE if you could create a version of Closet Goblin for GW2. Would make so many people happy.

Please, please, please!

(If required, I would step up and code it for you if you are short on staff, no need to pay me, just let me get a free mini pet!)

I’m a Moose, a ginger moose even.

Being Bombarded With Unauth Login Attempts

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Considering that your email is what you use to log in, it sounds like someone has your email and your password so you may want to change that. Your account id is just an easy way for people to find you no matter what character you are on.

I’m a Moose, a ginger moose even.

delete this

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Before you do, can I haz your stuff!

Seriously though, are you 12? Do you really have to act like a 12 year old in a game. Act your age and you won’t have this issue.

So 12 year olds have to use offensive language and obscene behavior?
There are rules to this game that serve as a warning, if people don’t follow those warnings, they face the consequences from not following those warnings. The only time there would be a problem with those warnings is when they are either not read, or there is a misunderstanding created from the wording or interpretation of those rules. I personally found the rules to be pretty straight forward and logical.

Um, that’s what I was referring to. I was referring to the OP acting like a young child and wanting the right to use foul language because there is a filter.

I’m a Moose, a ginger moose even.

delete this

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Before you do, can I haz your stuff!

Seriously though, are you 12? Do you really have to act like a 12 year old in a game. Act your age and you won’t have this issue.

I’m a Moose, a ginger moose even.

Guild deleted with no chance to change tag

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Maybe you guys shouldn’t have picked something so offensive. And I’m glad they deleted the guild, teaches people that there are rules and if you choose not to follow them, you could suffer the wrath.

“For issues related to display, guild, or pet names, the Support Team will change the name or will designate the appropriate action to be taken on the part of the player to amend the unacceptable name.”

They chose that deleting the guild would be a better punishment seeing as everyone in the guild took part in it.

I’m a Moose, a ginger moose even.

i salvaged my legendary greatsword "twilight"

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

I have to wonder what OP though “salvage” meant…

I’m a Moose, a ginger moose even.

Attempted Account Hack

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

If you don’t click accept or deny basically right away when you receive those emails, it doesn’t allow them access to the account (it times out). So the good news is that you still denied them by not accessing it right away.

I’m a Moose, a ginger moose even.

Filter ... for what?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Filter doesn’t give you the right to say foul language. End of story.

I’m a Moose, a ginger moose even.

Weird Account Activity - Trading Post

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Check your buy orders, you could have a bunch listed for this item. I’m not near my gaming PC at the moment, but if you need help figuring that out, reply and someone or myself will be able to help you. Is it possible you accidentally ordered one of theses items, but a much larger number was posted? If all else fails, add an authentic or to your account and maybe look at contacting support.

I’m a Moose, a ginger moose even.

Guild Missions and guesting.

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

There is also a limit on how often you personally can do the quest. You only get credit weekly, thought I personally don’t remember when that resets, but I know each guild quest only gives you the reward once per quest per week. As to the servers and questing, I would find that interesting to know.

I’m a Moose, a ginger moose even.

banned 71 hours for saying asap rocky lyrics.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Must say your excuse is pretty pathetic. Don’t say the n word and you would be fine. Doesn’t matter if its a quote, saying it will get you suspended.

I’m a Moose, a ginger moose even.

How to change name after suspension?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

When you attempt to log in that character, it will ask you to change the name. If it’s not, send a message to support so they can assist with the name change.

I’m a Moose, a ginger moose even.

Right method of transferring an account?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

They don’t allow it.

I’m a Moose, a ginger moose even.

Stuck on invisible

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

1) Support doesn’t man the forums, so they won’t be able to fix it. You would have to submit a ticket for support to access your issue.

2) The maintenance that is going on right now is causing all sorts of chat and online status issues. Sometimes relogging helps. Try that before looking at answer 1.

I’m a Moose, a ginger moose even.

Daily/Weekly Gated Content excludes Players

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

Unfortunately you choice that line of work knowing how the scheduling works. Sometimes real life just gets in the way.

I’m a Moose, a ginger moose even.

All I want for xmas - is to buy some gems...

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

I know this would be extreme but have you tried contacting your credit card company and requesting a new account number? Thus giving you a new card number.

I’m a Moose, a ginger moose even.

Ambient killer daily

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

W.o.w. If you are really that worried about kids wanting to kill creatures in real life because of a daily you should step outside. The greys will still be in game without the daily and the children could still fight them without any incentive. What if the child went into wv3 and saw he could kill people, do you think they are going to want to kill someone in real life? Also, if the parents aren’t teaching their kids right and wrong, then no matter what happens those kids will have issues.

Basically, it really is just a game.

I’m a Moose, a ginger moose even.

Question to dev about gold sending

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

The devs aren’t really manning this board. Gaile isn’t a dev and she may not be able to respond, but what Michael said is the same as what she will say. If you want a fast response, asking support is the fastest way.

I’m a Moose, a ginger moose even.

Reimbursed for, or new total makeover kit?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Think of it this way, you buy a car, 2 months later they release a brand new model. Do you think the dealer will let you return the car you bought to get one in a new colour you like more? When you purchased the kit, you were aware of what was available. You would send a ticket, but I’m highly doubtful they will replace it.

I’m a Moose, a ginger moose even.

Guild Spent 300,000 Influence

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

None of the speed ups are exactly the same. That is why it clearly states what the amount will be. And once it’s used for a speed up, it’s gone, which I’m certain that is also stated. It’s not hard to earn it, especially when you can now use the new currencies to earn the scrolls for 400 and 1000. Sucks that it happened to you guys, but you had access to the information and chose to ignore it. I highly doubt Anet has the ability to refund this mistake.

I’m a Moose, a ginger moose even.

Guild Spent 300,000 Influence

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

You realize when you are mousing over the speed up, it tells you how much influence it needs? It’s very clear how much it will cost and how much it will upgrade it by.

I’m a Moose, a ginger moose even.

Please help!!!

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Your warning was the terms of service. And claiming Anet broke their own rules does not get you off the hook. And I highly doubt they will respond to what you are asking. Step down from your high horse, you broke the rules, and complaining about what Anet chose as a name from a dragon isn’t going to get your name back.

I’m a Moose, a ginger moose even.

Please help!!!

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

You could write a support ticket but I think 99.9% of the Jane changes turn out to be legit name changes.

I’m a Moose, a ginger moose even.

World Transfer way to expensive

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

The guesting means you can only pick two servers to guest on within the 24 hour period. You can guest on that server for as long as you want.

I’m a Moose, a ginger moose even.

Concerns regarding password policy

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

To the comment about its been used before: They are referring to when they originally put in the change. They don’t keep checking it to all the new passwords. Considering how often people were getting hacked, it’s pretty good that they are doing this. And your point for number 3, most people should be using different passwords everywhere and should be changing them often. Doesn’t matter what list it’s on.

I’m a Moose, a ginger moose even.

Very frustrated, please help. Can't login.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

There has always been a thread to post in if your ticket goes unanswered after 3 days. If you still have one of the older tickets open, you should have posted it. The fact that its been 5 months tells me either you are lazy and have chosen not to use that post to help you or your issue isn’t that important to you. Don’t put your new ticket in there as they will still say wait the 3 days. Use one of your older ones.

I’m a Moose, a ginger moose even.

I bought an armor by mistake need refund.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

It says heavy when you buy it. You just said you wear medium. Thus you knew you were medium and not heavy. You can always roll a heavy wearer and use it on them.

I’m a Moose, a ginger moose even.

locked out of account!

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

Please use care in tossing in threats of legal action. At the point someone does that, the team may be unable to assist you and you may be referred solely to our legal counsel… who cannot assist you with your password issue. So if you are wise, despite your obvious and understandable frustration, you will forego the threats.

I will not file a ticket
I feel my account is now extreamly unsafe!
in order to change my password I had to type in 3 words
this has resulted in every hacker in the world knowing what to look for
my old password was far safer then what I have now.

No where was the requirement 3 words. You could pick 2 long words, 6 short words, words from other languages, a whole bunch of gibberish, etc etc. Your old password was insecure, Anet wanted people to fix it to prevent issues (like when Blizzard was hacked and about 200k passwords were stolen). Lets put on our big boy pants and be an adult about it.

I’m a Moose, a ginger moose even.

Either want refund or solution.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

The Anet forum response will be to contact support for either option.

I’m a Moose, a ginger moose even.

Seeing mail ingame instead of displayname?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Yes. That makes a huge difference. It’s a bug where you see your email. Others cannot see your email. It’s been posted before and they are trying to fix it, but so far it’s been confirmed only you see your email.

I’m a Moose, a ginger moose even.

Mandatory Password Change

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

This sounds like you wanted to leave and wanted to come up with an excuse. Just because you have an authenticator, does that mean you want hackers o have east access to all of your games? You sound like a child with this. I wish Anet let people keep their passwords and if they were hacked, they wouldn’t do a thing to help.

I’m a Moose, a ginger moose even.

Seeing mail ingame instead of displayname?

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

If you look, you are Khenzy.9348. Just like I’m Ellieanna.5027. Everyone has a number at the end. While its possible you also have a character with that name, if you aren’t online or on a different toon or the person has you in their friends list, seeing your account id is correct.

I’m a Moose, a ginger moose even.

Unable to pick up gold from TP, now missing

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Possible the gold was deleted due to it coming from an illegitimate source. You should write a support ticket so they can look into it further.

I’m a Moose, a ginger moose even.

Help needed transfering to another homeworld

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

They end up on a new homeworld. Otherwise, nothing happens. They don’t even throw you a welcome party.

I’m a Moose, a ginger moose even.

Account Suspended

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

If they had a customer support line like pretty much every other company has simple issues could be resolved in a timely manner. There way of doing it is very inefficient and frustrating. I feel sorry for all of the innocent people who got banned for botting because they have to deal with this nightmare of a system. If I got mistakenly banned on Xbox Live I could call customer support and be done with the situation in hours instead of days.

Considering you pay a monthly fee for Xbox Live (they break it down monthly, if you by a 12 month card it’s still “monthly”), and GW2 is just purchase the game and your set, then you can see why they don’t have a customer support line. While gems helps the cash flow, it’s not consistent and doesn’t warrant the ability to support a phone line. And before you bring in Diablo 3, they shared the support line that WoW uses, which also has a monthly fee. Come to think of it, I cannot think of any F2P game with a customer support line.

IF Anet were to have had a monthly sub fee for GW2, then I would hope they would have considered a customer support line. Seeing as they don’t, then I don’t hold it against them.

I feel if you sell any product you should have a support line just incase something goes wrong. I bought this thing for my xbox controller called FPS Freek FYI if you are a console gamer check them out they are amazing and cheap. Anyway it is a small company and they have a much more robust customer support center. I think a customer support line would be good because like I mentioned I also had a issue where my personal story was bugged and I could not proceed for weeks. That sucked because I was enjoying the story and had to wait forever to proceed.

I know I will get ZERO sympathy and I don’t expect any. Its just I enjoy the game like most people and it sucks not to be able to game with friends over the weekend cause that is the only time anyone is ever off work. I appreciate how you posted something constructive and not just bashing me. I can take constructive criticism but when people start to bash you it only makes things worse. Just curious what server you are on maybe we could do some WvW or a dungeon sometime?

It’s understandable. And yes, in some instances a phone line would benefit some, but at the same time could hinder those same people with all the phone calls from legit suspensions/ bannings. Considering the amount of people who play the game, it could end up costing more and still result in the same time frame of response. I look at it this way. With tickets, it’s first come first serve. Then they prioritize them and go from there. With phone calls, you could be on hold for 4 hours while you wait for them to explain to some people their names were inappropriate. I had to call blizzard once, and they were so busy that the phone queue was full. Took me 3 days of trying to reach them. As to our last question about my server. Pm me and we can talk.

I’m a Moose, a ginger moose even.

Account Suspended

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

If they had a customer support line like pretty much every other company has simple issues could be resolved in a timely manner. There way of doing it is very inefficient and frustrating. I feel sorry for all of the innocent people who got banned for botting because they have to deal with this nightmare of a system. If I got mistakenly banned on Xbox Live I could call customer support and be done with the situation in hours instead of days.

Considering you pay a monthly fee for Xbox Live (they break it down monthly, if you by a 12 month card it’s still “monthly”), and GW2 is just purchase the game and your set, then you can see why they don’t have a customer support line. While gems helps the cash flow, it’s not consistent and doesn’t warrant the ability to support a phone line. And before you bring in Diablo 3, they shared the support line that WoW uses, which also has a monthly fee. Come to think of it, I cannot think of any F2P game with a customer support line.

IF Anet were to have had a monthly sub fee for GW2, then I would hope they would have considered a customer support line. Seeing as they don’t, then I don’t hold it against them.

I’m a Moose, a ginger moose even.

Ascended items is Anti-Alts

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

So are you mad that you need 30×6 laurels for amulets or that they can’t be shared? If a ring drops, you can give it to your alts. Most fractal stuff is account bound. And if everyone could get the items in 1month, won’t you be complaining that your bored with nothing to do?

I’m a Moose, a ginger moose even.

Guild Spam on Log In

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

It means you have a pending guild invite and unless you go into the guild tab and either accept or decline, it won’t go away. I was getting that as well. Also ensure you a repping a guild as it helps with those messages sometimes.

I’m a Moose, a ginger moose even.

Expand Vault slots

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Sometimes you have to click elsewhere on the screen so it knows you completed the fields. It’s some graphic glitch I think. (Hasn’t happened to me, so I’m not able to test the methods to correct it.) A friend of mine said he was about to by clicking else where on the screen, then it let me proceed.

I’m a Moose, a ginger moose even.

I quit before I even start :(

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

No offense, but you made the mistake, so if you decide the experience is poor, it’s due on you and not on Anet. The fact that the servers are listed as European and North American and none of the NA servers are non-english so it means you were on the wrong tab to begin with, and that would be, again, completely on you. As to having issues creating an account, I was able to create mine is about 30 seconds, so it sounds like again, it’s on you.

I’m a Moose, a ginger moose even.

I do not like the Feb monthlys

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

I took someone who was completely wvw from my guild through cof 5 times tonight to get that part of the monthly done. Took about an hour, and he ended up having a grand time. Step out of your comfort zone. Besides, it’s 5 paths or the whole month. Only 5.
We ended up with enough tokens for him that he could get a new weapon. He ended up super excited about that as he blows all his money buying siege and upgrades so he couldn’t get new exotic weapons.

I’m a Moose, a ginger moose even.

Globs of Ectoplasm

in Bugs: Game, Forum, Website

Posted by: Ellieanna.5027

Ellieanna.5027

I was mentioning this to people today that my veto levels weren’t really working since the patch. Turns put I was at the wrong level to salvage. Was the gear you were salvaging 80?

I’m a Moose, a ginger moose even.

Laurels

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Anet stated that the January Monthly would not give laurels, so no, for this month is it not a mistake.

I’m a Moose, a ginger moose even.

Please stick to fractals you are ready for

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

I have (infused rings) on 5 of my alts.. So what if they are level 1? they have 30AR they can handle the higher levels.. You can’t judge someone purely based on thier level of fractal since it isnt account bound and the rings are.

You also have done fractals then. The above examples were for new people to fotm, not alts.

I’m a Moose, a ginger moose even.

Monthly Achievements, Laurels

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

They stated that January’s monthly would not give laurels. Also, this is the account issues forum, where as what you posted would be better located on say the general guild wars 2 forum ( for future reference). You may be 1 laurel behind others if you missed the daily after the patch. That would be the most you are behind.

I’m a Moose, a ginger moose even.

Beware of LF1M

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

I’ve been that 1m many times and not once have I been kicked. I also am not a brain dead player and I know how to most, if not all content I’m joining in on.

I’m a Moose, a ginger moose even.

Nobody will buy ascended rings with laurels.

in Guild Wars 2 Discussion

Posted by: Ellieanna.5027

Ellieanna.5027

I can now access the rings without ever having to do fotm (example, not me specifically). Now someone can just do dailies (extremely easy in wvw) and the monthly and get a ring with (slightly) better stats then a crafted exotic.

Fast forward: I roll a new toon, work on levelling it while doing the daily, month and in the end I will have earned some tokens towards a ring and not have to spend any money on it. Doing fotm will certainly earn it faster, but now you can earn it another way.

I’m a Moose, a ginger moose even.

Authentication Too Strict!

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Mine changes and I just accept the email. I’d rather that then have hackers get my account. I had to change my password as I got 9 hack attempts in 1day. Without it I would have been screwed.

Think of it this way: would you rather lose your account or spend a brief amount of time authorizing a new IP?

I’m a Moose, a ginger moose even.

1400 gems POOF gone.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Write a ticket to support for help, and see what they say. Do not mention you let your daughter use the account, but per the ToS, it isn’t allowed for this reason and they might be less inclined to help you.

I’m a Moose, a ginger moose even.