Guild Wars 2

Just stop and move on. You can complain and try to say “BUT THIS IS WHY” all you want. You completely know why that name is not going to pass. Be an adult and move on. If you are under 18, then your parents need to teach you better.

Inculpatus is correct. You won’t get any tech support help here, nor will anyone will able to help you here. A mod will more likely close your post and you still won’t get help, or they will move it to the correct forum. How is telling you to post in the correct forum unhelpful?

Before you pull the “physical store it would be illegal” you also can’t prove you didn’t click character slot and purchase it and try to get it for free. People have done that and tried to get away with it. I’m not saying that is what you are trying, but you can’t prove that isn’t what you did. Whether it was on purpose or an accident, you can’t prove you didn’t purchase that slot. Since nobody else has posted or sent in a ticket saying they purchased black lion keys and got a character slot, it’s more sounding like something happened on your end and not something on Anet’s end.

Make sure you are typing it exactly as it is shown, including any dashes or spaces.

You’ll have to pick which server you want to be on, and then which region you want to be with. After that, you can do what Lyric said. They won’t transfer you for free because it was never intended to be a free feature in the game.

The “ONLY” free transfers they have done is for hacked accounts that also are transferred while hacked. That is it.

Gaile Gray.6029:

MeefChurrito.2793:

Hi Gaile! My friend has been unable to log in for quite a while. His current ticket is 775424, although he submitted a request a few weeks before this and never received a ticket number.

Thanks!

I see two tickets from your friend, once closed (appropriately) as a duplicate. I suggest he read the sticky post at the top of this sub-forum, because the team is sending responses, and he clearly is not receiving them. Sorry I can’t help more, but he might consider the option of using a different ISP to contact us, being prepared to verify ownership, of course.

I think Gaile means email address. Try using a different email address if the first one isn’t getting the responses. Usually means there is a block, and Anet cannot get past it.

xil.5140:

Is it just me or does it seem that report claims for anything other than gold sellers ever get handled? I also feel that a lot of people feel this way and because of such do not care if they get reported.

Anyone else?

I’ve personally seen people come back after some “time away” and whine about their “vacation” so yes, they must work. For privacy reasons, Anet isn’t going to say “So and So was banned”. They also don’t ban the moment you report as a human looks at the report to ensure you are actually reporting for a legitimate reason and not just troll reporting someone you hate.

Elas.9052:

Brother Grimm.5176:

If Support mentions a compromise, ASK for information about when and how long the compromise happened. You need this info when you request the rollback.

Will do, thank you.

Another question: Is it possible to change my login e-mail at all, I know it used to be an option but I can’t find it anymore?

Support can change it for you. You just have to ask them in the same ticket.

PixiePower.4831:

My account was hacked about a week ago i am missing characters, gems and gold and theres been purchases on my credit card during that week and i have been advised to ask for an account rollback ticket is #735323 and i had the legendary staff on my ele that is now missing

735323 – Under review, but this person needs to immediately STOP submitting duplicate tickets. We have received a flood of tickets, possibly from someone who does not own the account.

Gaile already posted about your ticket. You should not be posting again since it still hasn’t been 3 days. Patience young one.

Jaxxon.3582:

Whatever, I now see how Anet feels about it’s players. Another day wasted on waiting for a reply. 3 day is ridiculous to just get a password reset.

If you have to actually speak to support to get your password reset, then it’s pretty serious. I’ve reset my password without supports help and it was pretty instant. When you don’t remember your information, and have to speak to someone, yes, it will take time. Also, there were people who submitted tickets BEFORE you who will be handled BEFORE you, thus wait your turn.

And Anet will get phone support when Anet has a monthly fee for this game. Phone support costs money, and that is what the monthly fees tend to go towards. Since Anet only can rely on the income of the sale of the game, phone support is too costly to have.

What is the spec of your guardian? The gems not showing up certainly needs a ticket, but I’m wondering if the reason you can’t use the traits you bought is because you don’t have the right spec to use them.

Did you delete your mail as well? I’ve discovered some people keep everything, including the messages Anet has sent, and it can clog it as well.

I read somewhere, it means your internal queue is full. You’ll need to empty it to be able to activate the story. Some of it is having too many items on the trading post, so if you have anything to pick up, do that and it should help. Also, check your mail and see if you have a lot sitting and waiting and delete those as well. That should help. If I can find the link to the post, I’ll post it here, but what I suggested is what was listed on the post that I remember.

You can contact support then for help. Have your girlfriend send in the ticket since it’s her account as they only speak to the account owners. Also, make sure you are using the account name (which is the email address) and not the display name (name.####)

Top of Page – Services/Support – Submit a Request.

Aquarius.7948:

I am disappointed…seriously disappointed… to read such condescending replies.

Nobody has been condescending. You want something that isn’t going to happen. They were very honest about what is required and they AREN’T going to change the way they set up the rewards. End of story.

You have to speak to the Battle Historian in wvw to get your new box to get the new tickets. Next time you should ask in game about it, because I bet you your guild or even map chat would have answered this. Some people weren’t getting their chest. So Anet voided all the tickets and gave everyone new ones.

The restrictions are game wide, and no support agent can remove them. It’s like asking a support agent to remove a boss in a dungeon. They can’t do it. It’s a time base restriction. EVERYONE who is new has it. As much as Anet loves people who spend money on gems, they don’t treat anyone who has spent money on gems differently then those who have not. Everyone is equal in their eyes since everyone bought the game.

swilkers.5938:

lordkrall.7241:

Most likely not.
You can try contacting support, but wouldn’t count on it.

What a thoroughly crappy way to implement a great idea. If there is a way, ANET finds it.

Can’t blame Anet for the fact that you chose to override the skin with a different one. If they never put in the wardrobe, you would have never had the skin, so why should they try to go back through everyone’s account and try to find skins that they deleted/removed/etc.

Your “GM” doesn’t reply to forum posts to fix issues. Support handles questions through the ticket system, but I will tell you this. Don’t even bother wasting their time. This system is in place for a reason and you will have to learn a little thing called patience. You chose to send the money to a new account. This is what happens. The mail system is only limited to new accounts. I have no issues with it, and I’ve been playing since release.

It means his account is too new to send money. It’s to prevent gold sellers from being able to send money. He’ll just have to keep playing to be able to send it back. It doesn’t mean he’ll never be able to, just he’s on a temporary limit.

Because they only restore accounts for those who were hacked. That is their policy. They cannot prove you were hacked, thus your account is not eligible. You only get 1 account restore ever as well. For all they know, you deleted all of your stuff before you quit to ensure you wouldn’t come back. A lot of people do that to stop playing games. Or someone in your house had access to your account and deleted your stuff for giggles or because they were mad at you.

Unstoppable can.8396:

Astral Projections.7320:

From this thread (here).

Gaile Gray
ArenaNet Support Liaison
I wonder, did you submit a ticket on this? We’d like to follow up. If you can give me the ticket number, that would help a lot.

here is my number 729863, i just submit request

You have to wait for support to assist you in your ticket.

Tickets are handled in the order they are received. You wouldn’t want someone to bump in front of your ticket just because they posted on the forums for help. Also, they want to speak to the account owner, so your brother might end up having to submit the ticket, unless he’s under the legal age.

There is the option of a roll back, and you can speak to support about it. They can see when you last played to try to roll back to that point once they verify everything. You will have to prove ownership of the account (obviously) and after they return the account, they can roll it back for you. You only get 1 account roll back ever, but it’ll be worth if. Also, you might want to think about changing the email address your account is associated with, but that is up to you. If the hackers have your information, changing the password only changes half of the login info for them.

You would have to submit a ticket to ask for assistance, though even support can’t bypass the 7 day wait period.

That has nothing to do with account issues, nor is it something really that this forum can help you with. Pretty much, you just have to keep trying.

He can send in a ticket to request assistance. They will ask for information other then character name that he can try to supply to get his password reset.

No, if your brother deleted them, you can’t recover them. It sounds like you either had knight armor you picked up and somehow swapped that with your shoulders and never noticed the change, or someone in your house got on your account and changed them.

Ace.3207:

Hello, I received a message stating that my account would be roll backed to may first after being hacked. It has been a few days now and still no roll back and I really wanted to complete this event before it was over to get the Fervid Censer back piece. No point of completing this event if im going to get rolled back. Please help.

You need to include your ticket number for anyone to be able to help you.

Karma Kaze.7453:

Thanks for the reply. I still have an unresolved ticket from back on 12/15/2012. I have no faith whatsoever in there support system.

It could very well be your email blocking their replies and not them. Anet set up methods to have tickets not responded to helped. The fact that you waited and still never got it resolved means you chose to ignore it. Or, maybe they did resolve it, and you just didn’t like the answer. What you said was pretty vague.

You should try to send in a ticket then post on the forums that isn’t manned by an Anet staff member 24/7. Support staff is there to help with even purchasing the game.

Guesting doesn’t let you access the guild bank. Only being a person on the server will let you access it. You’d have to switch back to the server to access the bank again. You will have to note there will a cool down for transfers of 7 days. And yes, it’s not free to transfer, it would cost gems.

It’s not an issue, nor a problem. Guild banks are tied to servers. Everything is still there on the original server, the new server hasn’t earned anything for your guild yet.

You can post your ticket number in the 3 days thread if you haven’t heard anything from them for over 3 days, but I would suggest sending a message first to see if they are working on the rollback. Otherwise post the ticket there to get the ball rolling. Sometimes agents forget to move the ticket to the right queue.

When you pick an display name, and it’s offensive to the point that support has to change it, they don’t trust you to pick something less offensive a second time.

Are you located on the same server that these services were attained on? If your guild earned them on one server, and you are located on another, then you won’t be able to access them. It’s a server attained service (sorry if I explained that funny).

Edit: Jinx Astral.

I was all sad to discover Givers weapon set combo did not have an ascended option, where (I think) every other stat combo does.

Can anyone think of another stat combo that doesn’t have an ascended counter-part?

doubleomar.2165:

This thread is INCREDIBLY depressing. I would have never imagined the enjoyment of a video game could be so divisive when it comes to sharing a great experience with the people you love, people that are your direct, immediate FAMILY. I’m deeply troubled at the implications of what I’ve read here, and shame on me for obviously not interpreting the ToS properly, as to me my immediate family, my household is equal to myself, and as such I hold them entitled to everything I am and own, as their happiness is my happiness. As I said, I’d been wanting to get a second computer so I could play along with my wife, and the solution to the question I posted has already been properly laid out, but learning what I have right now has definitely made me really, deeply hurt and sorry for what the gaming industry has apparently had to become. Thanks to all who’ve responded, I appreciate your time very much.

I saw a post one where a guy shared the account with his wife. Him and his wife proceeded to split up and she, still having the login information, proceeded to deleted ALL of his characters. Since the guy shared the account info, he opened himself to this, and thus, Anet was not responsible to restore the account. THAT is why they have that in place. I’m not saying you and your wife will have this problem. But it covers Anet from having to waste their time because people open their account to malicious events when they need to be more responsible. What if you let a smaller child access the account and they deleted a character who had 3 legendaries on it. Would you expect Anet to restore the account? People have, Anet has said no. The ToS is there to protect you and Anet.

Technically, sharing the account was against the ToS yes. Not sharing the computer, sharing the account.

Edit: And here is why, if your wife did something, say she decided to delete a character that you had created, or say after a while, you two decided to split up, who would be the rightful owner of the account, if you both had the details of the account, and tried to claim it as your own, Anet wouldn’t get involved. You can go and read many posts by people who have had “shared accounts” issues and Anet has many many times done reinstated the “We do not allow shared accounts.”

They don’t have any options to transfer characters since technically, you shouldn’t have been sharing the account in the first place (per the ToS). Sorry, she’ll have to start over her character on the new account. Anything that isn’t soulbound or account bound you’ll be able to mail her, but be warned, her new account will have some restrictions so if you attempted to mail things back (like money) she might have a delay.

He should sending a ticket to support for assistance as they would be the one to give answers to your questions.

Not sure why you would post this in the account issues forum, it would be better suited as a suggestion or in the general discussion.

Not sure why you would necro an old post about changing your display name. They have the ability to block the person, and you can file an appeal if they have found a way around their blocks, but they won’t really go in and change the name because of a “claim” (I’m not saying it’s not true, but they won’t really go into the time to check, they will just not change it since it’s not a security risk, and tell you to block the person, and if they are still harassing you, they will deal with the person.) Otherwise, file a police report.

Question for you, when you are looking for the daily to reset, are you looking for it to reset 24 hours after you did the the day before, or when the official day reset occurs? Also, when you are logging on, what are the usually time frames. And is your computer’s clock set to the correct time and date? (I know the last one seems strange, but there was a known issue with that.)

Skizerk.9318:

well unfortunately i responded and got nothing back i feel like they don’t care enough. and since they have no phone support i cant really tell at all

Phone support has nothing to do with anything. Submit the information they need to prove you are the owner of the account. You can reply to the email and say you are the owner and what other information can you supply to prove it. Also, when you set up the authenticator, it did state “Write this information in a safe place incase you need to reset your authenticator.” When you didn’t follow that, you did ask for yourself to have some trouble.

Corrada.7304:

People losing items manyyyy times and what?

We have concluded our investigation into the lost item that you reported. We were not able to verify this particular item loss in our records. It is not possible for the Guild Wars 2 Support Team to replace such an item without independent verification of its loss and the circumstances surrounding a loss incident.

I’m very sorry that we were not able to do more for you this time and I thank you for your patience and understanding.

This is a joke? I lost 7 karma booster, 4 magic find booster. Disappear from my inventory and support say “sorry this is not our problem”!

Worst support ever!

-1/10!

No offense, but support just can’t take word of mouth that you had the items, I could put in a ticket saying I had 2 dusks and they just “disappeared” and expect them to replace them. They have ways to check that you had them. If it’s not showing, it’s not showing. Has nothing to do with bad support. Sometimes, you just don’t get what you want. Doesn’t make the support bad.

Sometimes, the customer is wrong.

Sayon.3120:

My boyfriend stopped playing guildwars 2 for 2 years. As the password requirement involves having a “special character” in it, he cannot remember what it is.

He also does not have the serial number of his digital purchase as it was 2 years ago and he deletes old emails.

he submitted a ticket earlier today about forgetting his password, however he received an inappropriate response stating that they can’t help him access his account, no explanation given AT ALL.

There is no other way, other than through tickets, to get customer support. He paid 60$ and did not play for more than a week.

This is a very simple matter and customer support should be able to resolve the matter in a few minutes, not respond in a completely unhelpful manner.

He also does not remember which email he used to sign up, as he has 2 emails he uses for games, so that might be why support is not helping him, however that info should be included in the response.

Please help.

No, support shouldn’t say “By the way, the email you are contacting us isn’t the email used on the account”, that is basically helping those who aren’t the account owners gain more information to accounts. He can continue to speak to support through the ticket asking what information they are wanting. But if he can’t give them anything, and expects them to say “Here is the email address” then that is fantasy land.

That isn’t something support can really help with. Before choosing the item, there is the ability the preview it, and you’ll be able to select the other item later on. Also, submitting a forum post isn’t going to get you assistance. Next time, take the time to use the preview option and look at the items available.

simplesimon.2084:

Some one must of reported it. Nicki Heat was a fictional character of a fictional character.

http://castle.wikia.com/wiki/Nikki_Heat

You read it backwards, originally was Miss Nicki, now it’s Nick Heat.

No, Anet does not allow account sharing. For many many reasons. It’s listed in the ToS.