If it was a server issue, everyone would have the issue. It sounds like there is a problem between your modem and anet’s servers. Your ISP should have actually sat down and asked for the IP, and told you to pingplot from your modem to that ip on the server you are having the issues with. That will start by actually proving that it really is the anet servers (mind you, I would say most of the time, it actually shows it’s not and where the issue actually is).
I’m a Moose, a ginger moose even.
If your method of payment isn’t listed, you can’t do it. I’m fairly certainly you can’t pay with your bank account information as it’s never really been a method of payment (at least in north american). We usually require either a credit card, a debit visa (which is basically a visa number attached to your bank account and works very closely like a credit card, where your bank balance is the limit of your card). I know paysafe is too, but we don’t have that here, so I have no idea what it is. I know it’s accepted though.
I’m a Moose, a ginger moose even.
I went and read that post, and the OP in this one is actually having a different issue. I get you want to blame GW2 when it happens because GW2 was launched, but it’s not always the launching programs fault. Sometimes it’s just the catalyst.
I’m a Moose, a ginger moose even.
KERNELBASE.dll is your issue, and that is a windows system file. Nothing to do with GW2.
Something is wrong with your windows.
I’m a Moose, a ginger moose even.
I don’t think it’s a sound issue. Pretty sure they can’t put gems on the account because they have slow internet.
You need to be logged in to add gems to the account though.
I’m a Moose, a ginger moose even.
I suggest you stop playing any computer games then and switch to consoles. Sometimes Windows breaks and requires you to reinstall it. Are you going to demand Microsoft come to your house to fix it?
I just went and downloaded the patch just fine. So the patcher is working. The game is working. Something on your end is broken. It could just be a corrupt file (which can happen to anyone and any program) that is causing your issues. Unless you want to pay Anet to send a tech support agent to your house, I wish you good luck in your complaints to a brick wall.
I’m a Moose, a ginger moose even.
If you have a GTX 1050M, it sounds like you are on a laptop. Check to make sure that Nvidia isn’t trying to use the onboard graphics card. That can cause a lot of problems for gaming.
I’m a Moose, a ginger moose even.
It sounds like one of the files for the game was corrupted, or there was an update.
Not sure what the issue is. If you hadn’t finished updating and you quit, it doesn’t restart the download, just picks up where it left off.
I’m a Moose, a ginger moose even.
It sounds like it might be a payment issue. Usually if your card rejects a purchase, they just suspend the account and talk to you about it.
I’m a Moose, a ginger moose even.
Just going to put this there:
You are not special. You don’t get to jump the line. It’s VERY busy right now because of an expansion announcement. A lot of people are either
a) Coming back, can’t access their account
b) Account was hacked and needs help
c) Purchase issues
d) I did this wrong, help me undo it
It’s busy. Anet is very good at answering in the order tickets are received. Busy times the wait goes up to about 7 days. I’m sorry you were hacked, and that you have to deal with a mess, but a lot of people have been hacked and are dealing with messes.
I’m a Moose, a ginger moose even.
What that means is:
If you are banned (not suspended), when you log in, you see a message about being banned. Not that you get banned if you log into an account that was suspended.
Closed = banned
Suspended = access removed for the duration listed.
Does that help clear things up?
(Basically, no, that doesn’t mean they ban you if you tried to log into a suspended account.)
I’m a Moose, a ginger moose even.
Then it sounds like there is a delay, because I did get my serial code on that page. But it wasn’t done today.
Email took about an hour to come though.
I’m a Moose, a ginger moose even.
The page when you completed the purchase also had the serial codes on it. Did you not copy it then. By the way, it comes as 1 code for both games (I know because I bought it for a friend)
I’m a Moose, a ginger moose even.
Have you tried re-seating your GPU? It sounds like all you have done is software side.
I’m a Moose, a ginger moose even.
Can you get GPU-Z, run it while you are also running GW2 and get a screenshot of some of the tabs. That will help narrow down some of the issues.
I’m a Moose, a ginger moose even.
Would be nice if they’d at least keep a sticky in the forum and update it a few times a day with the last ticket number they finished, so we could at least have some benchmark of how close they are to our ticket. Mine’s been waiting almost a week now.
Except that would do absolutely nothing. I could create a ticket for help with an email change, and the person after me could be a hacked account. They could say they helped with my ticket number, but the person after me takes a week to get finished. And then the person after them is another email change.
Also, would you rather they spend the time on tickets, or pay someone (thus, removing a job somewhere else) to say “hey, working on tickets”. Learn some patience.
I’m a Moose, a ginger moose even.
Just using the 64bit client here
It’s not the client, it’s your PC.
let me recap:
- previously when the problem was happening, it was in zerg fights randomly
- no high temps on gpu and cpu
- no problems with other games
- thought it was from nvidia hd audio driver, because from past experience I know it can cause hard freeze+audio stutter but turns out it wasn’t this after all
Today I’ve been getting them only in EB in big fights. Once I went to a different border the crashes stopped happening. So nope, not my pc. “It’s your PC” is a vague statement.
Well if it was a client issue, everyone would have it. So yes, it’s your PC is still relevant. It could be that some of your ram is starting to go, and in bigger fights it’kittenting the part that is having issues. Could be your CPU can’t handle being used at a certain threshold, and hits it in big fights. It could be your HD having bad sectors that get spun.
So while it may be vague, if it was the client, everyone would have the issue. Everyone has the same client. It’s not different on your PC vs your guildmate.
I’m a Moose, a ginger moose even.
Well, you created a 2nd ticket. Do you want to know what happens when your create a second ticket? They have to merge them together, which then pushes you to the back of the line because it’s based on the most recent ticket.
Do you know why they say don’t create multiple tickets? So this doesn’t happen.
If you received the automated message to your email that the ticket was received (it basically comes right after your ticket is created), then it’s in the queue. A lot of people are creating tickets right now, so their 72 hour window to respond can be delayed up to 1 week.
The reason for the delay: Well, people like you creating multiple tickets, and since an expansion was announced, all the people needing help getting back into their accounts for it. All the purchasing issues (Like the people who can’t wait 72 hours for their gems), etc. Expansion announcements always create delays.
I’m a Moose, a ginger moose even.
Because NA and EU servers are very separate. And it’s not an Anet things. it’s a legal thing.
Blizzard is forced into the same issue. They have EU and NA servers for WoW, and they are also in the same place as GW2. It’s not like they aren’t allowing it because they want to be mean. Doesn’t that seem counter-intuitive for a for-profit business?
I’m a Moose, a ginger moose even.
I also have this question. I have tried logging on to my friend’s account (on the website & in-game) and I cannot get it to work anywhere.
I purchased the expansion in-game for myself and it worked just fine….
Any help is appreciated :-)
Yeahhhhh. Don’t do that (unless your friend in next to you and logs you in so you can buy it).
I’m a Moose, a ginger moose even.
I hope he can access his account.
But this is why people should always put in their real information. It can actually come and bite you in the rear when you don’t.
I’m a Moose, a ginger moose even.
I doubt it, since you still need to put in your address with the payment and a VPN won’t change your physical address. They wouldn’t say your country can’t use that form of payment but allow people to trick the system to get around it. That is almost a form of theft.
I’m a Moose, a ginger moose even.
It’s not impossible, but it means he won’t be able to get on until your server isn’t as busy in WvW.
I’m a Moose, a ginger moose even.
Ping is 800 to 1600 (Australia)
No issue with local cable as performance with any other site or online game does not experience latency like GW2.
You can use a program like Pingplotter to find out where the issue lies.
Good luck.
That’s great and all except 99/100 of the time it’s completely out of our control to do anything about it. It’s rarely our ISP, it’s rarely Anet’s servers, it’s some node just before Anet’s servers. This time for me its dallas1 level3 databank or some crap.
From Aus here, had 1.5k ping while raiding last night. It’s ridiculously unstable right now if you’re from my area and with Telstra ISP. Ping is 350 at a minimum during peak times (usually 198 – 220), and it jumping all over the place from anywhere between 350 – 1.5k.
Actually, here is where you are incorrect. Your ISP actually can send a message to the owner of the node that there is an issue. Some of the tier 1 ISP support agents seem to not be aware that the ISPs can send this message. Not quite sure what you want Anet to do. They can’t change how the internet works. The internet is a massive place, sometimes something breaks or can’t handle a heavy load. Anet can’t really do anything about it. They need to see the information from your end, which they can’t do. You giving them a trace route, then they have to give it to their ISP, and then their ISP has to send a message, the node comes back, wants more information, ISP contacts Anet, Anet contacts you. See how that doesn’t work?
Where as you contact your ISP, your ISP sends the message, and if they need more information, they can come back to you. Since it’s coming from your end, it really needs to be on you. Otherwise it’s not going to get fixed. You can ignore it, move on to a different game, and then another game hits that node and same issue happens. So it’s up to you if you want it fixed.
I’m a Moose, a ginger moose even.
Ping is 800 to 1600 (Australia)
No issue with local cable as performance with any other site or online game does not experience latency like GW2.
You can use a program like Pingplotter to find out where the issue lies.
Good luck.
I’m a Moose, a ginger moose even.
There are 3 servers: Log-In server-Character server-Megaserver. You also can see 3 NCSoft nodes in trace.
If there is a problem with my ISP i should lag and see everyone around me lagging – walking into walls, teleporting, etc + i should suffer from disconnects. Thats not happening.
If there is Log-in server problem i should suffer from disconnects, not happening
If there is some problem between character server(wvw server) and megaserver, i alone should suffer from lags(big delays in gathering, using skills, sending messages), while others from different servers on same map will be fine, thats what i see on random zones.
If there is a problem with megaserver, everyone on map should lag, just like ISP problem. Not happening.
I said all i could about this problem. and will be waiting a solve.
Except, that isn’t how the internet works AT ALL.
The internet is a bus. You get on at your house, and get off at your exit stop (Anet’s servers). Along the way, there are other bus stops. People get on and get off that bus since they come from different houses, and are going to different locations.
Sometimes there is traffic at a bus stop that isn’t your house or your destination. We call that Rush hour traffic, or an accident in the real world. Would you blame your work for being late because you hit a bus stop with an issue?
I’m a Moose, a ginger moose even.
Your first image clearly shows where the issue is. And guess what? Anet doesn’t own that node. Node 8 from http://i.imgur.com/7VKDOV0.png shows a 26% packet loss.
Anet can’t fix that. Anet’s ISP can’t fix that. Telia (who owns it and isn’t affiliated with Anet or their ISP) is the owner and needs to fix it. Your ISP has a way to send the information to Telia about that node to let them know there is a problem.
Not quite sure what you want Anet to do. They don’t own the internet. And before you go “Other games work fine”. Well of course they do, they most likely take a different path from your house to those servers. That is how the internet is. And I bet you there are people in those other games with ping issues because a node from their house to those servers are having issues, but they could connect to Anet just fine. The internet is a lot bigger then “Well, if I can do this, everything is fine and it’s the servers”.
I belive you haven’t noticed that same node that is lagging at Divinity Reach is not lagging at Cursed Shores.
Today i’ve noticed a very curious thing. When i am lagging(even with 4k+ ping), everyone around me playing just fine, gathering woods, killing mobs and so. That could be character server’s problem. Something wrong in information exchange between character serever(WvW server) and Megaservers. My Server is Blacktide.
Well, the fact that people around you are fine, actually continues to prove my point. Just because it’s having issues in 1 picture, and not the other doesn’t mean it’s working. It could be that if it gets overloaded the node fails. Still not something Anet can fix. The fact that you can see it’s Telia’s node should really give you the idea it’s not Anet’s product.
But if you want to tell Anet that it’s their fault, please do so. It’s not going to get fixed that way and you will still have issues. Good luck.
I’m a Moose, a ginger moose even.
Ok guys, here i did trace using WinMRT on one of GW2 servers, which, at that moment, been holding a very laggy(atleast for me) Divinity Reach
http://i.imgur.com/7VKDOV0.png
As far as i can see, there is no problems with route from my provider’s side. But Begining with Telia and NCSoft there are high pocket loss.
Here you can see Cursed Shore ip, which wasn’t lagging for me.
http://i.imgur.com/QROOIpu.png
Pocket loss is minimal and won’t effect any game aspect.
Yesterday Divinity Reach wasn’t lagging at all for me, but today. Well you can see it yourself in trace result.
Arena.net please look into that problem. I can’t blame my provider for anything. Not a single game is lagging, and GW2 is lagging only in specific servers\maps.
Ofc i will send those result to provider aswell
Your first image clearly shows where the issue is. And guess what? Anet doesn’t own that node. Node 8 from http://i.imgur.com/7VKDOV0.png shows a 26% packet loss.
Anet can’t fix that. Anet’s ISP can’t fix that. Telia (who owns it and isn’t affiliated with Anet or their ISP) is the owner and needs to fix it. Your ISP has a way to send the information to Telia about that node to let them know there is a problem.
Not quite sure what you want Anet to do. They don’t own the internet. And before you go “Other games work fine”. Well of course they do, they most likely take a different path from your house to those servers. That is how the internet is. And I bet you there are people in those other games with ping issues because a node from their house to those servers are having issues, but they could connect to Anet just fine. The internet is a lot bigger then “Well, if I can do this, everything is fine and it’s the servers”.
I’m a Moose, a ginger moose even.
Still about 3-5k ping every time I log on.
You can use a program like Pingplotter to find out where the issue lies.
Good luck.
Actually, everyone who has only said “Yes, same issue here.” None of you did what IC said. If you actually want to see it get fixed, you have to do some stuff too. If people are on and playing, it’s obviously not a server issue. A server issue wouldn’t affect just a hundred people, EVERYONE would have an issue. That is usually a sign that it’s something between you and Anet. Anet can’t see those issues, nor can they fix those issues. They and their ISP don’t own the pathways from your house to their servers. They just own their end, like your ISP owns your end.
But your ISP has the ability to send a message to those who own the parts in between and let them know there is a problem, so that hopefully they fix it.
I opened GW2 current connections, saw 2-3 addresses, tried /tracert them, saw nothing special -> wrote here. I don’t know which connection i had during that match.
Then it’s obvious something is going on between you and Anet, and not at Anet. It sucks, but it’s also really hard to figure out where the issue is. I would say about 90% of the people who posted in this thread have an issue outside of Anet/their ISPs control.
I’m a Moose, a ginger moose even.
Still about 3-5k ping every time I log on.
You can use a program like Pingplotter to find out where the issue lies.
Good luck.
Actually, everyone who has only said “Yes, same issue here.” None of you did what IC said. If you actually want to see it get fixed, you have to do some stuff too. If people are on and playing, it’s obviously not a server issue. A server issue wouldn’t affect just a hundred people, EVERYONE would have an issue. That is usually a sign that it’s something between you and Anet. Anet can’t see those issues, nor can they fix those issues. They and their ISP don’t own the pathways from your house to their servers. They just own their end, like your ISP owns your end.
But your ISP has the ability to send a message to those who own the parts in between and let them know there is a problem, so that hopefully they fix it.
I’m a Moose, a ginger moose even.
Instead of saying a budget amount, showing what the stuff is going to be is better. You could say $500, and get top line cpu and motherboard and like a 4 year old $50 graphic card.
Basically, it’s always better to list specs and not an amount. $500 Canadian is nothing like $500 American, or $500 Australian. They would all give you different parts in the end.
I’m a Moose, a ginger moose even.
WinMTR statistics
Host – % Sent Recv Best Avrg Wrst Last
—-——————————————————————- —-—- —-—- —-—- —-—- —-—- —-—-
192.168.0.1 – 0 565 565 0 1 32 0
No response from host – 100 113 0 0 0 0 0
No response from host – 100 113 0 0 0 0 0
No response from host – 100 113 0 0 0 0 0
No response from host – 100 113 0 0 0 0 0
157-160-89-200.fibertel.com.ar – 1 561 560 22 33 88 30
150-165-89-200.fibertel.com.ar – 1 561 560 22 33 85 37
190.216.88.1 – 1 561 560 22 30 56 28
ae1-300G.ar5.MIA1.gblx.net – 1 557 555 152 160 284 263
No response from host – 100 113 0 0 0 0 0
No response from host – 100 113 0 0 0 0 0
4.59.197.34 – 2 529 520 181 213 326 217
64.25.32-9.ncsoft.com – 2 533 525 0 190 325 266
64.25.32-26.ncsoft.com – 2 526 516 183 213 244 217
64.25.32-82.ncsoft.com – 3 506 491 186 217 558 213
64.25.38-118.ncsoft.com – 3 511 498 184 213 282 215
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP – Fully Managed Hosting & Cloud Provider
— Just posting this here, it was on WvW EBG ip 64.25.38.118
You actually start having issues at 8 and 9. Which isn’t Anet or their ISP. You might want to contact your ISP with this and ask them to forward the information.
I’m a Moose, a ginger moose even.
They don’t need to talk to Level 3, because they don’t own Level 3, nor does their ISP.
YOU can called your ISP and give them that same information, and YOUR ISP can do it. See, Anet can’t run the checks from your IP to the server. They can do the reverse, and help that way, but they don’t talk to your computer that way, so it wouldn’t help.
I’m a Moose, a ginger moose even.
Because you seem to think that everything to Frantfurt goes to the same place and hits everything the same. It doesn’t. If it did the internet would be a snail and there wouldn’t be a point to having anything faster then 10Mbps download speed.
If you want to actually show that GW2 is having a problem, go to the map you are lagging on, get the IP, and trace route to that IP. It will show you were the issue is.
TLDR: Speed test to a server in the same city still won’t show you that it’s the games fault.
I’m a Moose, a ginger moose even.
Just so you know, when you run those speed tests, they ping the closest best server. It’s not meant to prove your ping is fine, it’s meant to show what your speed is. They don’t want you to have ping when testing your speed, because it will slow it down and not show the “true value”.
TLDR: Speed tests are useless to show what the ping is to a gaming server.
I’m a Moose, a ginger moose even.
When they put out the mining tool that mined up sprockets, they didn’t change any of the other tools. Most likely it’s in the same boat.
I’m a Moose, a ginger moose even.
They say that it can take up to 72 hours to get a response. It also depends on what the issue is. A billing issue and a technical issue are not the same thing and I’m fairly certain handled by different agents. Not saying you and them had different issues, but that is the case. Also, did these people all submit tickets at the same time? You can’t compare this weeks response time to 2 months ago. Ticket volume is an ebb and flow. If you got the automated message, you’re in the queue and it could be up to 72 hours for a response.
I’m a Moose, a ginger moose even.
Actually, most MMOs don’t have a reset account feature.
You can just delete a character and create a new one… if you wanted to just start over. That isn’t an account reset.
I’m a Moose, a ginger moose even.
I dunno. I just went in chrome and firefox (my firefox is used for work so it’s very naked) and it worked fine. Are you running a cached version maybe?
I’m a Moose, a ginger moose even.
Was your number ever pay as you go and you switch it to the new company? Or it was pay as you go with them and then switched to prepaid?
I’m a Moose, a ginger moose even.
And it’s possible that the payment is going to get reversed from the payment handler. Or your card will reverse it. Those don’t show up same day. Best to just wait to see what is exactly going on with your ticket.
I’m a Moose, a ginger moose even.
Anet’s pretty clear on this issue. If they can’t prove you didn’t do it, they stay hands off. If it was done on your machine, that is a you issue, not a them issue.
This is why it’s a terrible idea to let people on your computer, with your password, or if people in your house can’t be trusted, to save the password on your machine.
I’m a Moose, a ginger moose even.
If there are unauthorized sellers on Amazon’s site, report the seller to Amazon and they handle it. They are very good with that. Otherwise, it’s really easy to tell if it’s actually Amazon selling a product, or someone using Amazon’s site to sell a product.
I’m a Moose, a ginger moose even.
That actually isn’t 100%, it means you can’t do ping checks on those servers (usually it’s like ddos protection, or similar that prevents you from seeing). If it was actually 100% lost, it would say 100.
If you look at the first set you posted, you have a ping of 27ms, then it goes to 2 nodes that can’t be checked, then 27ms at the nssoft server.
What is really nice about traceroutes, when you hit high ping, it stays at high ping as you go on. Since it went right back to 27, you can guess that you’re 27 at the 2 nodes you can’t get data on.
I’m a Moose, a ginger moose even.
@Ellieanna – I ran just the 2×8GB sticks for about 1.5 – 2 hours last night and no issue. In my opinion that is not a long enough test period as I have had played that long before without issue with both sets in. I am going to run tonight for about 2.5-4 hours and see the results.
@lilypop – As mentioned above I ran just the 2×8GB last night for 1.5 – 2 hours. I will do a longer test period tonight to see if that helps at all. However I have tested the RAM modules both through Windows Memory Diagnostic Tools and the Memtest tools. Both reported no errors. This is when testing each individually and when in various combinations together. I even went old school and did the old scream test, because yes I still insist on an internal speaker being on my motherboard regardless of the fact of it having a mini lcd to report any issues.
@stephanie – When there are memories of different Mhz it will run at the lower mhz. That is not the case for size, at least it wasn’t when I was studying computer science. Perhaps instead of allowing a continued open environment manufacturers are closing possibilities up. It has been 9 years since I graduated but I keep all credentials up and work for the national leader in computer defense. Unfortunately I’m on the systems analysis and development side of things and not with the hardware team. If only there was a way to get those guys to come to my cube to talk shop about outside builds
Thank you all for your help and patience. I will update when I have either completed 2-4 hours of no issue or the game crashes.
Cheers,
Pete
The memory might not have errors, but they can cause errors together. Ram is super super picky about everything. Even though they are the exact same, they aren’t because they are different sizes. If you don’t have issues for a long time (try it like that for days) and if you put the other ram back in the issue comes back, you’ll know its a conflicting issue.
I’m a Moose, a ginger moose even.
You’re welcome to contact support about the issue (the in game bug reporting tool is not what you should be using, as it’s not a bug, nor will you get a reply), but you didn’t buy the wrong item. You made a mistake with your math, and it cost you. They can’t really “take back” what you bought, especially if you bought it off the TP. Someone made that gold. They shouldn’t have to give back the gold because you changed your mind. Most crafting materials can be used in something else.
I’m a Moose, a ginger moose even.
Memory: 24GB (2 × 4GB AND 2 × 8GB) Both 1600mhz corsair vengence pros, just different sizes.
It quite possibly could be those sticks causing issues together. Have you tried with just 16 gigs of ram to see if GW2 still crashes?
I’m a Moose, a ginger moose even.
It’s either was Andraus said, or it also could be your router (or modem if your modem is a modem/router combo) that can’t handle all the usage. In either case, you should call your ISP and see what their tech support can suggest/look into.
I’m a Moose, a ginger moose even.
Just because you “didn’t change anything” doesn’t mean it’s not on your end. It could be a driver issue, a part of your computer failing (it does happen).
Well this is happening to a bunch of us, if you see there are several threads about the same issue all saying the issue started a couple of weeks ago.
Sure it can be on his side, but after reading in game and in the forums and seeing how many people complaining about the same thing, i’m sure it’s not just “his side” anymore.
Several threads, and most of the ones I’ve seen, it’s been an issue with the person’s computer. I’ve seen some where the GPU isn’t seated in the slot correctly, and GPU-Z shows that the GPU isn’t at it’s full power. I’ve seen some where laptops switch from the dedicated to an onboard.
Which is why I gave all the suggestions, to rule out of any of them were the issue. And actually, just so you know, if you update drivers, they can actually be worse then what you currently have. If you update Windows, it can also happen. If you update anything, it can happen. That’s why you need to rule out what could be causing it. Going “Hey Anet, fix” without any information for them to go on will never get a result. They don’t have the ability to look at what is going on with your account unless you create a ticket, which they will make sure everything I suggested is looked at first. Might as well do it on your own and then go from there.
I’m a Moose, a ginger moose even.
Just because you “didn’t change anything” doesn’t mean it’s not on your end. It could be a driver issue, a part of your computer failing (it does happen).
If you really want to show it’s the game and not you, run GPU-Z and CPU-Z when you’re having FPS issues in game (so, have the game in Windows Full screen, and then run those programs at the same time).
You can also run a ping plotter test to the ip address for the map you’re on to see if there is an issue between you an Anet.
I’m a Moose, a ginger moose even.
