Guild Wars 2

Even if that name wasn’t… awful to say the least, if a band owns the name, it most likely will also fall under “Reference names of copyrighted or trademarked characters, materials, or products”.

Actually, Anet has said that it’s a global game, so they will take global means, and remove any negative ones. Sorry, but that’s how the cookie crumbles.

You would be surprised how many people create a 2nd email account from the same provider where the first one is having issues, then wonder why it’s still not workng…

Trulight.1047:

Inculpatus cedo.9234:

Your ticket will be addressed as soon as it makes its way through the queue. Submitting a ticket, then posting on the forum soon after regarding said submission is frowned upon. The CS Team will be happy to assist you as soon as your ticket gets to the front of the queue.

Welcome return, and good luck!

It may be frowned upon, but after a year, i’m suppose to remember that you can’t attach a key to a refunded account? And then it also allowed it to be done. So now i’m stuck here with a game I was expecting to be able to play, and have to wait the whole weekend?

I know they will be more then happy to help as they have in the past. I’m just overly excited lol.

Please re-read what was written. What was said was “Creating a ticket THEN posting on the forums about said ticket is frowned upon.” Not that you were to remember that you can’t add a serial key to a closed account.

Forzsaken.7259:

within 48 hours.

That’s why they say within 48 hours, because sometimes it’s not instant.

If you didn’t receive the automated message, there is a really good chance you won’t receive the actual reply. And if you followed the steps in the sticky, you would have to create a new ticket, reference the old one, and use a different email to send it. I know they said it’s in queue, but if you aren’t getting the emails, you won’t be able to get any help.

The thing is…. they don’t patch the episode, they set up an automated system to do it. Which makes sense because this is how they are doing the living story going forward. Now they don’t have to worry about adding it to the patch, the system does it automatically.

No, you can still change your email after you link them. You just need to contact support to change it, since they are very tight about the security for GW2 accounts.

Did you link your GW1 to your GW2 account? If you did, then they share the same login and password now. Otherwise you can contact support for assistance.

It does say UNIQUE on the item as well. And on the wiki page (that Anet created) states you can’t wear 2. But you’re welcome to send a message like IC said.

They said very clearly if you had deleted the item, they would not include it in the skin locker. When they released it, it was noted in the wardrobe patch. Yeah, it sucks, but at the same time, you can see why they aren’t. That would be a ton of hours that they would have to have support put in going through ALL the accounts achievements confirming they had it, or finding an old file to see if they had it. Would be a lot of work, and they honestly can’t give people the item just because as well. I don’t think they even knew the wardrobe was going to be created until they announced it was coming. It’s the nature of MMOs.

Just because you see a few posts on the forums doesn’t mean it’s a global issue. Nobody who is able to access just fine is going post on the forums going “Hey, just letting you know I accessed my account just fine.” A lot of people seem to forget that.

Would you like me to link all the posts of people who have created multiple tickets for the same issue? That’s a huge issue with Anet’s response time, people (aka silly people) thinking making 3-4 tickets for the same issue will get them a faster response. It actually slows it down for everyone. Don’t blame Anet when they said it can take up to 72 hours to get a response.

To your issue, if you had read the authenticator’s help page before you lost access to it, there is a way to set up moving it to a new phone without Anet’s help. Also, it’s not their fault her phone broke. They are trying to get through the tickets as best they can.

You can submit a ticket to support, and see what other pieces of information they will accept as proof of ownership of the account. After that is done you can request they change the email address on file.

kaat.8237:

Guild banks are available cross servers now, no need to empty it.

But if it’s a personal guild, and ONLY his characters in it, when he deletes the characters, the guild will also disappear. That it why the guild bank was mentioned, and this was explained as well.

@GM Talon Thanks. A lot of the stickies that were there people used to point people to look at. We can’t link the Knowledge Base as it pops up a warning, so something that can be pointed to easily for people to see and trust would be appreciated.

I’m so confused. You “by some hacks?” Are you admitting to buying hacks? Because that is very much against the rules….

Seriadon.4708:

I wasn’t expecting instant service, Lovi’s post was about 24 hours after my ticket was sent in. I do blame myself for my issue, you dont see me crying that its their fault for not being able to log in. Nope thats all me, however it was their lack of any kind of response outside of an automated “we got your request” email, and the time it took to hear anything back.

To use your analogy, would you be happy going to a restaurant, order your food.. and not get it for 36 hours without ever seeing a server again, or hearing from the chef/proprietor?

I find it sad that people have the “get used to it” mentality and accept sub-par customer service. Come on people… you or someone close to you spent money so you can be here. Yes, you should expect good communication/customer service. That’s the basis for good business

You’re comparing exact numbers. And you aren’t looking at the whole picture. You’re example was just you ordered and that was it.

If you ordered and the entire restaurant was full and (as it’s been posted on the forums in numerous places) the support liaison as stated things are slower then normal, (so with your example, the manager going around letting people know that it’s slower then normal) and you could actually see it’s busy. Would you still be upset you weren’t getting your food in 15 minutes?

Basically, the support liaison has stated things are slower then normal, and they are working to correct it, they can’t tell individual tickets because they takes a person to send that out, which would still slow things down. But the person who manages the forums lets people know via the forums. You forgot your information, and had to submit a ticket. Think about ALL the other people in the same boat, on top of all the hacked accounts plus all the other account issues that people need help with. On top of the tickets that really shouldn’t be created that still have to be handled.

You bought the game, you couldn’t play, you created a ticket, and it was answered in the less then 72 hour time frame they say it will get answered (hence the forum sticky created for no response after 72 hours). That is the goal, and they beat it, so yeah, it’s not sub-par, they never said that they would answer in less then 24. You felt it was sub par because it wasn’t at the speed you wanted.

The ticket number you received and their email is their contact information. So yes, you have their contact information. Also, updating the ticket can also the response if an agent hasn’t responded yet. This isn’t instant support.

And before you quote other companies. I have had a ticket in with Blizzard for 5 missing items, it’s been in their queue for 3 days, their average wait time is 5 days, and they removed live chat and phone support. Anet’s system is really good, especially when you can post your ticket number in the thread if it hits the 3-4 day mark with 0 contact from Anet (outside the automated thanks for submitting a ticket message).

Please, don’t bother creating a ticket. As you can see, the forums isn’t allowing the word to show, thus the game certainly isn’t going to allow it. Creating a ticket is just going to waste time of a support agent who could be helping someone who really needs it.

And to further explain why about the 24 hours, it’s so people can use naming contract, and while they rename, the original is still available if they wish to create a name person with that original name. It gives them time to do all that while they are working with things. It also is so if something needs to delete a character, but wants to recreate it, they won’t lose their name they had. If you don’t recreate after 24 hours, then it’s a good chance you didn’t want the name.

Next time though something doesn’t work, don’t jump the gun and assume Anet is ripping people off of money. It really is in poor taste to get angry when there are some very clear reasons why.

Inculpatus cedo.9234:

You may find this thread informative: https://forum-en.gw2archive.eu/forum/support/account/Delayed-or-No-Ticket-Reply-Read-This/first#post4533589

I do hope it becomes a Sticky again so players such as yourself or your wife can easily find the information.

Good luck.

I vote you make an @Anet post requesting this one and the “Not receiving our emails” be made stickys again. I would, but I know some of the agents know you so much know and would listen to you. I’ll upvote it so they see and help point out why both of them are extremely important to remain as sticky treads.

JaysterElim.6205:

If i went to everquest, or world of warcraft, this issue would be addressed right away. I understand they are humans, and i understand it is the weekended. But seriously, they need to get a better system. This is the most aggravating issue i ever had to go through with a game. I am VERY, VERY, Disappointed. They need a Customer Service Phone Number, rather then just a simple ticket system. I surly hope it is answered before three days.

1) Anet has very clearly stated numerous times, making multiple tickets puts you into the back of the line. She made 4 tickets so she was bumbed 4 times.
2) Actually, Blizzard changed their ticket system, unless you try to speak to them during the day in NA PST time, you don’t get to speak to them on the phone. They no longer have a phone number you can call. You have to submit a ticket and wait for them to call you, and that has been pulled from their support for about 2 weeks as well. Blizzard is moving to Live chat and email support. Phone support is a waste of money. Also, Blizzard has a monthly sub fee, so they have constant income to help with their support costs, Anet does not. they have the chance at extra money from gem income, but it’s not a monthly fee they know they will get from someone playing.

So next time you try to demand a better system, ensure you are quoting a system that still exists. And when you use the support system, creating multiple tickets not only slows YOUR own ticket, it also slows everyone else behind you. So when people do that in front of you, it will slow down an agent getting to you, since every ticket needs to be address by Anet.

Bloonis.9528:

Bloonis.9528:

Bloonis.9528:

Gaile Gray.6029:

I had initially thought I’d want to lock this thread. At this point, I’ll leave it open. However, here are some guidelines:

• We’re not going to say “this infraction will get a warning” and “that infraction will earn a suspension.” Please don’t ask that.
• We’re not going to get into a philosophical discussion about “If you’re warning about XYZ, then you are required to warn about ABC.” Just… don’t go there because any form of warning is a kindness, not a requirement.
• Any mention of “Freedom of Speech” or your other constitutional rights, or a citation of legal action, will be smote with my Bow of the Mighty Slaughtering of Fools. But then, I always have that bow at the ready.

Would you care to explain exactly who you are referring to as “Fools”? I certainly do not tolerate this kind of insulting expressions from anyone. Unless you take it back of course and apologise.

I am still waiting for an answer. If you are so kind of course.

I have yet to get an answer. Okay then. I am reporting this posting for using insulting expressions.

Have fun, on the forums, they tend to also take action against people who abuse the reporting system. Are you really reporting an Anet employee for what they named their smited tool? OR are you really that much of a troll.

Lazuul.7350:

Request #1005462
Subject: “Old Inactive E-mail”
Submitted November 7

Trying to regain access to my GW1 account, haven’t been on since GW2 release. The two accounts are linked and I believe both games use the same support forums now.
I haven’t received any sort of response yet, automated or otherwise.

When you linked them, it changes your GW1 login to match your GW2 login information. The only change is that you will also need to remember a character name. Did you try the login information used for your GW2 acccount?

I never said it was a cheat, just that it gives you an advantage over other players. Removing one of the buttons you have to press to look around, means you’re free to do something else while someone has to hold right click still. THAT is an advantage which could very well lead to your account getting banned.

If you find the controls are bad, and using what you are using, it gives you an advantage over other players. It could very well lead to you getting your account permanently banned by the way.

Anet doesn’t get involved with guild politics. You’ll have to see if you can reach him, or if someone can outside of the game, or hope he comes back to promote you. But at this time, they have no way to promote anyone.

I honestly think if the person is polite, clear about what they want, and very clearly explains the situation, Anet replaces it. I’ve seen people post saying yes they have gotten items replaced, others have said no. The no’s were usually pretty rude people, whom I bet just sent in a ticket saying “give me this item” without actually explaining the issue.

If the recipe is meant for that profession, they most likely won’t refund it because you don’t have the materials. They sometimes do if you don’t have the profession leveled, but you’ll need to contact support. Again, if the recipe is for the profession, 99% chance you won’t get it back, since it was used on the correct person. Not having the materials to make the item isn’t really grounds to make the item.

Go back to each map and make sure you got the reward. Sometimes people get 100% and it says 100%, but if you didn’t get the chest, it didn’t actually update. If you zone into each map, it will refresh your overall. Some people have used this trick to try to fix it.

You should have gotten an email to your ticket. You can just reply to that email, and add the log there. If you can press reply to your ticket in your email, then do that, it will make it easier for you and support.

Edit: Also, let them know that the app link isn’t working.

Rip Van Winkle.4859:

Ellieanna.5027:

Rip Van Winkle.4859:

Seems as though A-net has a Nice scam going here. If new players can’t use the gems before 72 hours then they shouldn’t be sold to new players.

It’s not a scam, you can use the gems to buy in game items, but not gold to buy items. Here is why.

You buy gems, get gold, buy items from TP. Cancel account. Get gems refunded. Gold is still infused into the market.

No the point here is I have to wait to use the Gems how I want. They shouldn’t sell them until 72 hours time is up. That is fraud and a scam. These rules are hurting the honest players not A-net But I guess fan boys will be around to support the scam here. As for getting my money back that is a option I am still considering. Now unless you have some thing that can truly show how this is wrong then Keep it to your self. And really you seem to be Ignorant of the true facts here. I bought the game to play not get shafted here.

And you can play. It’s not fraud. You bought gems, you can use the gems. You CAN"T turn them into gold. You can still play the game. Everything you have said is technically incorrect. No matter how you feel about it. The reason they sell gems, is because… people like to guy the items in the gem store, WHICH you still can. That is the main purpose of the gems. You aren’t locked out of the store. Just from turning gems into gold. If you want your money back, don’t do a charge back. You will need to create a ticket and speak to support.

You want to get gold with your gems (which, it’s actually a really bad idea, the conversion rate is terrible). You aren’t because your account is too new. You can still access the store (the main purpose that gems are for) and you can still play the game. Nothing is stopping either of these.

I already explained why they don’t want to let you use the gems for gold. And it’s not a permanent lock. I will however ensure that others aren’t told incorrect information.

Rip Van Winkle.4859:

Seems as though A-net has a Nice scam going here. If new players can’t use the gems before 72 hours then they shouldn’t be sold to new players.

It’s not a scam, you can use the gems to buy in game items, but not gold to buy items. Here is why.

You buy gems, get gold, buy items from TP. Cancel account. Get gems refunded. Gold is still infused into the market.

Depends on when he did. If he did a LONG time ago, it’s possible. Recently, no, this is the policy (check previous forum posts, you’ll see others who have made this post, with Anet comments who have replied). Just have to play and soon the account will have this feature unlocked.

Send in a support ticket to find out. What Healix said it most likely the correct answer, but the forums won’t know specifics for your account.

Icee Charr.5410:

hello my brother just got guild wars 2 digital and it says he dosent have a account registered to gw2 and he does have an account sent a ticket got reply on day 2 and said they would send issue to account issue people i guess and day 4 not heard from anyone please help with this issue

You should list the ticket number since you said it’s your brother, they won’t have any way of knowing the account, nor ticket being helped.

Here is how you can tell if it’s fishy or not.

Anet said they sometimes need to access your account, BUT, since they are Anet, they don’t need you to give them any information to access it, just approval for them to log on and see what the issue is. If they ask for your login and password, then be worried. Since that email only asks for permission, and not any information for the account, it shows it comes from the source.

No, It doesn’t include character slots.

Inculpatus cedo.9234:

If you can log into the forums, then your password is saved in your browser. Use your browser’s tools to obtain your Game Account password. Voila!

Good luck.

Also, no need for password, or anything else, to contact support. Top of Page – Support – Submit a request.

Then do this like it was said….

Khang.6743:

Ellieanna.5027:

Khang.6743:

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

It’s not fairly simple. They have to prove it’s you, plus all the other tickets in front of you have to be handled as well. And if it were easier to remove, it would be easier for people’s accounts to be hacked.

Look, all I’m saying is I’ve had auth on accounts from other MMOS in the past that didn’t require you sit in queue for over 3 days to get it removed. You should be able to input the CDKEY and a few other things that they’re going to cross reference to verify my account is mine and it be an easier process, like some other MMOs.

I know I’m sounding a bit like a kitten, but its frustrating is all. In my mind, its a fairly simple thing in regards to what these people are likely be contacted about on a regular basis with account issues. I didn’t get hacked, no one else has ever used my account, I answered every single security question. You would think it would be a quick glance.

I know I’m sounding like an entitled little brat. But, to wait over 3 days for what I would imagine is a fairly common thing to happen with accounts is kind of annoying.

Judging by the amount of posts in the last 24 hours, it doesn’t seem like they’re relatively backed up.

1) A lot of people seem to have patience to wait their turn so they won’t post unless their ticket is getting completely ignored. Since this is the 3 days or more without any updates thread, if people are getting helped within a day, they won’t post.

2) They have stated on many posts about all the tickets they have received. It happens that when a seasonal event occurs, many people return to find their accounts hacked, and Anet has stated those tickets do take time, which tends to slow down their entire queue.

3) Some entitled brats like to make 2 or more tickets for the same issues, which also slows down the queue for not just them, but everyone. Every post you see that has “Well, I have created X tickets in the past 2 days, and still no reply” is just making it slower for everyone.

4) Just because you filled in all the information, doesn’t mean it’s correct. I can easily lie and say I have all the information needed for an account, just remove the authenticator. If it was really that easy, hackers would hack people’s email (where they love to store their cd key) and pow, remove the mobile authenticator and now the account is gone.

5) Stop comparing other authenticators to Anet. You realize how many accounts get hacked, because it really is a free to play game. Get an account, and it’s easy for those hackers to use it and not have to spend any money on it to be able to make an easy way to earn their “income”. Most of the other authenticators are tied to monthly fee games, and those games aren’t “usually” hacked, because hackers don’t want to put in money to attempt to earn money.

Khang.6743:

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

It’s not fairly simple. They have to prove it’s you, plus all the other tickets in front of you have to be handled as well. And if it were easier to remove, it would be easier for people’s accounts to be hacked.

If you guy gold from somewhere other then Anet, you risk getting banned. Gold sellers and buying from them are against the ToA. Sometimes paypal doesn’t work. No idea why. Anet has been trying to fix it. Don’t save your credit card to your account, and there isn’t any risk with paying with it. It’s just as secure as paypal.

Gedekran.1487:

He may be Game Security Lead but his math his horrible. 1 second to switch between clients? It’s a fraction of that, but let’s assume it does take a full second to switch since the second part of his argument is even worse. He is then saying it takes a second to use a skill. Think about this, does it take you a whole second to push a button on your keyboard or left click a mouse? If it does, then I feel sorry for you. Taking 60 seconds to type 60 letters, where as others are able to type 120+ words a minute must be frustrating.

Either way, I hope his “math” isn’t the justification for the ban and merely an attempt at a joke since that’s what it is.

Go run 9 accounts on 1 machine, and see how well it runs. Go run 2 accounts at the same time on 1 machine and see how well you can run it, while tabbing between them, pressing the buttons and tabbing back, and see how fast you go.

Find someone on that part of the story quest, and join them, you can assist people in their story quests even if you have already done it.

Tachigami.1742:

Well, I’ve remedied the wording in several areas so there should be no more concern whether I was referring to the change in ISP being the issue or not. I never said I was blaming Anet for the issues, though.

And considering another friend’s issue with the game, in which he never got a response from Anet at all and had to restart the game from scratch, I have to be a bit wary with their support system until they prove they don’t make a habit of doing it.

They have stickys about that as well. There are emails providers out there that block Anet’s emails. Nothing they can do about it. Anet posted on tips to see if it would remove the block, and if that doesn’t fix it, people are then advised to use a different email address to speak with them. And if a ticket is missed, there is a sticky to post the ticket number in so it can be addressed. Anet has multiple ways to try to get a “missed” ticket answered. They can’t help it if people don’t use any of the resources they provide.

Phima.6134:

Ellieanna, you are misunderstanding the issue with the email (due to Tachigami being a plonker and not explaining it properly). The email account in question is a web based one and inaccessible due to unauthorised access attempts, it’s not linked to changing ISP.

He clearly states “no longer has access to the email” unless you are the person in question. Either way, every ticket being made is slowing the response. And you can’t blame Anet for the account holder blocking their own email address during unauthorized access attempts. Which, if it is a web based email, there isn’t any out there that block due to unauthorized access, unless the email is hacked, or it’s the yahoo issue. Again, none of those are Anet’s fault, and Anet will handle the ticket when they can. They have always stated hacked accounts and account restorations always take priority over other issues in their queue. So sometimes, it might take a couple days for them to access your ticket.

Anet has a lot of tickets to handle. Expecting a response in less then a day is unreasonable. Even the Anet devs who support this forum have stated they have a lot of tickets to handle due to many players coming back due to new content (always happens when a seasonal event occurs) and those players discover their accounts were hacked while they were away. Hacked accounts always are handled with priority over changing an email as most email changes are known to be occurring long before they happen. Your friend knew he was changing his internet provider, thus he should have know he would need a new email. He could have sent in a ticket to change it while still having access to his email address.

The reason they haven’t responded is very simple….

EVERY extra ticket you have created bumps you to the back of the line. Creating multiple tickets wastes so much time for support that they have to combine your tickets, which they have said on numerous occasions it will delay your response. They have a ton of tickets to handle, and your FIRST one would have been handled in the order it was received, and it you hadn’t heard by 72-96 hours, you could post in the sticky thread, but every ticket you have since created has just made this delay worse on you.

It really isn’t an account issue. An account issue is hacked accounts, banned/suspended accounts, password reset issues etc. Those are account issues that cannot be addressed in game. What you posted is a game bug. It’s not based on your account, it’s game wide, which is a bug.